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Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 4,518 reviews

ALLSAFE approved hotel

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Hotel Grand Windsor Auckland - MGallery by Sofitel
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+ 19 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORT Paying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service available Paying

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010 auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodation(s)

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

THE BAR

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed
Lunch

COOKE'S BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,518 reviews

tripadvisor

TripAdvisor Rating 4.5/5

808 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Friendly staff, good location

Customer review rating 4.0/5

Anonymous Business - 11/02/2021 Confirmed reviews ALL

Room is nicely put together, good location, highlight is the friendly and courteous staff.

Dear Robert E., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Julianne Couples - 06/02/2021 Confirmed reviews ALL

Had a lovely stay. Staff very helpful. Very noisy Friday night though would have been helpful to see the ear plug out as found then waay to late...

Dear Julianne W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Third time at the Grand Windsor

Customer review rating 5.0/5

Bap Couples - 05/02/2021 Confirmed reviews ALL

Love this place, it's so comfortable, welcoming and in a great position. What more do you need?

Dear Brett P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to host you. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 5.0/5

J.s Friends - 05/02/2021 Confirmed reviews ALL

Always a lovely time

Dear Julia S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to host you. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html We count on you! Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Looked after

TripAdvisor rating 5.0/5

michaelhL1375WB 04/02/2021 TripAdvisor review

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

Dear michaellhL1375WB, Thank you very much for taking the time and reviewing your recent stay at Hotel Grand Windsor. We are very pleased when we read your review and I am glad that you enjoyed your stay with us and had good interactions with our efficient and friendly staff. We will be looking forward to welcoming you back in the near future and thank you again for your comments. Kind Regards, Pablo Gonzalez Guest Experience Manager

Awesome stay.

Customer review rating 4.5/5

Miles H. Couples - 03/02/2021 Confirmed reviews ALL

From the walk into, to the walk out of the hotel was an awesome experience. The staff were very professional, curtious and extremely friendly. All the meals we had were scrum didly umptious {perfect}, cooked to perfection. We will be back to dine with our family. The room, being a little on the small side, was fully equiped and was presented well. It reminded us when we stayed at the Sofitel in Queenstown. We will be back when we need to stay in town. Thank you.

Dear Miles H., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great Stay - Friendly Team

Customer review rating 5.0/5

Pc Business - 03/02/2021 Confirmed reviews ALL

Excellent CBD location, friendly & welcoming staff, clean and comfortable room.

Dear Prasheel C., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Quality service

Customer review rating 4.5/5

Delwyn Couples - 03/02/2021 Confirmed reviews ALL

Stayed Friday and Saturday nights with a la carte breakfasts and dined at Cooke’s on Saturday night.

Dear Delwyn M., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Two night stay

TripAdvisor rating 5.0/5

fourofuss66 03/02/2021 TripAdvisor review

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

Dear fourfuss66, Thank you ever so much for taking the time to share your recent experience on TripAdvisor. It is always a true delight to read when our guests have experienced an exceptional stay. I love that you were able to fully immerse yourself into the full experience that the hotel and our local neighbourhood has to offer. The team and I look forward to welcoming you back when you are next in the city of Sails. Warm Regards, Pablo Gonzalez Guest Experience Manager

Beautiful hotel in a great location.

Customer review rating 4.5/5

Peter O. Couples - 02/02/2021 Confirmed reviews ALL

We had a lovely weekend staying here. An oasis from the busy world outside. The service was almost perfect. The hotel retains it's 'old world' feel, while being up to date with all amenities we required.

Dear Peter O., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback.This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location

Customer review rating 4.0/5

Carolyn Couples - 02/02/2021 Confirmed reviews ALL

Very comfortable bed, great shower and bathroom accessories. Not enough vegetarian options in restaurant.

Dear Carolyn H., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback.This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one with a more satisfactory menu. Sincerely, Pablo Gonzalez Guest Experience Manager

Weekend Getaway

Customer review rating 4.5/5

C W. Couples - 02/02/2021 Confirmed reviews ALL

We had a lovely time at your beautiful hotel. The food was amazing, the staff were all so very friendly, and the bed was the most comfortable I've ever slept in.

Dear Christina W., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Loved the location and the super friendly staff.

Customer review rating 5.0/5

Jean Couples - 01/02/2021 Confirmed reviews ALL

We have already recommended your delightful hotel to friends and family. The location was great, the room very tastefully decorated and the bed extremely comfortable. Very quiet.

Dear Jean M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent

Customer review rating 5.0/5

Jo Couples - 01/02/2021 Confirmed reviews ALL

Lovely room.

Dear Jo D., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Everything but the breakfast was great. Bit of a let down if I am to be honest.

Customer review rating 4.0/5

Ramon Couples - 01/02/2021 Confirmed reviews ALL

Everything but the breakfast was great. Bit of a let down if I am to be honest.

Dear Raymond B., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback.This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully soon we will recover our continental breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Good location if you are exploring on foot

Customer review rating 4.0/5

Linda Couples - 31/01/2021 Confirmed reviews ALL

We found it rather difficult to get a park outside the hotel but we were finally successful. We were not warned of how noisy it would be, luckily we took our own ear plugs

Dear Linda and Ashby W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. On the other side, please rest assured that we are taking the appropriate measures to address the hassles you experienced during your stay and prevent future occurrence. Kind Regards, Pablo Gonzalez Guest Experience Manager

Excellent location

Customer review rating 5.0/5

Garry L. Couples - 31/01/2021 Confirmed reviews ALL

Great staff, lovely dining and beautiful relaxing decor .

Dear Garry L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback but, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location.

Customer review rating 5.0/5

Christine Friends - 31/01/2021 Confirmed reviews ALL

A wonderful 3 night stay in this well located property. From the time we booked in until we checked out everyone was so helpful and friendly. Nothing was to much trouble and we were always met with a smile from the staff.

Dear Christine G., Wow! We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback but, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Perfection

Customer review rating 5.0/5

Djauckland Couples - 30/01/2021 Confirmed reviews ALL

From the moment we arrived and were greeted at the door we felt comfortable , the hotel is a gem , perfectly presented rooms , a restaurant menu that catered for all tastes , the meals well proportioned , beautifully presented, and fresh ingredients cooked to perfection

Dear Darryl S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Our favorite Auckland hotel

TripAdvisor rating 5.0/5

davidmck2020 12/12/2020 TripAdvisor review

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Dear davidmck2020, What can we say? On behalf of the hotel, thank you for your lovely words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to host you, and we will be waiting for your next visit in 2021. Merry Christmas! Pablo Gonzalez Guest Experience Manager

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