Fable Auckland, MGallery 5 stars

Customer review rating (ALL Rating) 4.0/5 1,438 reviews

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Description

Hotel extras

  • Boutique Hotel with personalised service

  • Bespoke meeting services

  • Valet Parking available

  • Cooke's Restaurant & Bar

  • Gym, jacuzzi and sauna

Our accommodation(s)

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Hotel location

Fable Auckland, MGallery

58 60 Queen Street, Auckland Cbd
1010 AUCKLAND
New Zealand

GPS:-36.845635, 174.766814

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COOKE'S RESTAURANT AND BAR

Enjoy the very best cuisine made with ingredients from local and artisan produce, including sustainable meat and organic chicken, sustainably caught long-line caught fish, free-range eggs and organic milk, organic and biodynamic wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,438 reviews

TripAdvisor Rating  4.5/5  1,106 reviews

Certificate of excellence 2024

Excellent Hotel

TripAdvisor rating 5.0/5

Passenger01295869951 Couples - TripAdvisor review

We couldn't fault anything with our stay. Check in and check out were wonderful experience with the welcome tea and snack. Rooms were beautifully presented. Staff always smiling and ready to help. Nothing was a bother. We totally enjoyed our time. Thank you to everyone

We’ll located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very handy to ferry and downtown shopping precinct. Excellent staff. Highly recommend.

Dear Julie, Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to hear that you found our location convenient for ferry access and downtown shopping, and that our staff provided excellent service. Your high recommendation means a lot to us. We look forward to welcoming you back to Fable Auckland for another exceptional stay. Warm regards, Leo Lisichkin Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Best location

Customer review rating 4.5/5

Helen Couples - Confirmed reviews ALL

Most enjoyable and comfortable stay with exceptional staff

Dear Helen, Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our location to be ideal. Our team strives to provide exceptional service, and it's wonderful to know that we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back to Fable Auckland Hotel in the near future. Warm regards, Leo Lisichkin Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Disappointed

Customer review rating 2.0/5

James Business - Confirmed reviews ALL

I was disappointed in the room being very dark with very little natural light. The breakfast staff were running late which pushed me behind schedule unfortunately. And one elevator was out of order which meant the wait time was really long for the other one.

Dear James, Thank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience and apologize for the inconveniences you encountered during your stay. We understand that the lack of natural light in your room and the delay with our breakfast service were not up to your expectations. We will address these concerns with our team to ensure improvements are made. Regarding the elevator, we are currently working on fixing the second lift to alleviate the wait times and improve the overall experience for our guests. We appreciate your patience and understanding as we resolve this issue. Your feedback is invaluable to us as it helps us strive to provide a better experience for all our guests. We hope you will consider staying with us again in the future so we can have the opportunity to provide you with a more pleasant stay. Warm regards, Leo Lisichkin Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Overall good but a few slip ups

Customer review rating 2.5/5

Max Business - Confirmed reviews ALL

Have always enjoyed my stays with Fable Auckland and was looking forward to another visit. I arrived nearly two hours after check in opened and was told the room wasn’t ready yet (which was fine and was offered a complimentary drink) but once getting into the room I noticed rubbish still left from previous stays, a few amenities were missing and I was a little disappointed the bed wasn’t at its usual comfy standard. Overall it was a good experience but felt and know from previous visits that it can be better

Dear Max, Thank you for taking the time to share your feedback and for your continued loyalty to Fable Auckland. We are pleased to hear that you generally enjoyed your stay, but I am truly sorry for the slip-ups you experienced this time. I apologize for the delay in your room being ready and for the oversight in cleanliness and missing amenities. It is disappointing to learn that the bed did not meet our usual standard of comfort. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed and that we maintain the high standards you have come to expect from us. We value your feedback as it helps us improve our services, and we appreciate your understanding. We look forward to welcoming you back and providing a flawless experience that meets your expectations. Warm regards, Leo Lisichkin Chief Concierge / Guest Experience Manager Fable Auckland Hotel

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Other web-users rate our hotel

  • 905 reviews 8.7/10 Location
  • 1,312 reviews 7.3/10 Room
  • 1,135 reviews 7.9/10 Service
  • 24 reviews 1.7/10 WiFi
  • 746 reviews 5.6/10 Comfort
  • 541 reviews 8.2/10 Vibe
  • 355 reviews 6.7/10 Breakfast
  • 306 reviews 6.5/10 Cleanliness

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