Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 4,452 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodation(s)

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,452 reviews

tripadvisor

TripAdvisor Rating 4.5/5

771 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice hotel, great staff

Customer review rating 4.5/5

Alan J. Couples - 21/01/2021 Confirmed reviews ALL

Just an overnight stay in city on my birthday. Wife and I really enjoyed the hotel, staff were very good

Dear Alan J., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. Hopefully, our breakfast menu will have more options soon. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent proximity to all Auckland has to offer

Customer review rating 4.5/5

Adrienne Couples - 20/01/2021 Confirmed reviews ALL

Really lovely, from check- in which was seated and an iced tea on arrival to our stunning room, so tastefully furnished, super comfortable bed, decent size bathroom and great meals and cocktails enjoyed in Cookes restaurant .

Dear Adrienne P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Debra Solo - 20/01/2021 Confirmed reviews ALL

The room was small and no full length mirror. Noticed empty lollie wrapper still left on bedside table after room was cleaned also air conditioning was set very low in the room so when I walked in it took a while for the room to warm it was like walking into a fridge. No welcome note as an Accor member. It is the little things that make the difference

Dear Debra C., I am sorry to hear your stay didn't meet your expectations. Please rest assured that we are taking the appropriate measures to address all the issues you experienced during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Pablo Gonzalez Guest Experience Manager

Great location

Customer review rating 4.5/5

Michelle Couples - 20/01/2021 Confirmed reviews ALL

Everything was at a high standard, all staff where very pleasant and helpful

Dear Michelle R., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Very comfortable hotel with nice design features

Customer review rating 4.5/5

Bill L. Couples - 19/01/2021 Confirmed reviews ALL

It suited us very well for a one night luxury stay, next time we hope to stay longer.

Dear Bill L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Excellent location, excellent hotel

Customer review rating 4.5/5

Alison S. Solo - 19/01/2021 Confirmed reviews ALL

Excellent Concierge welcome started my stay at the Grand Windsor. All of the staff were friendly, welcoming and helpful. The suite was spacious, very elegant, well set out and superbly decorated. The bed was very comfortable and the China tea pot and tea set a lovely touch. The bathroom was beautiful and the shower great. I dined at Cooke's Restaurant for lunch on the day I checked in, for dinner both nights and breakfast both mornings. The menu selection for breakfast, lunch and dinner appealed to me. There was plenty of variety to choose from. The food was beautifully presented and delicious. The kitchen and waiting staff were very helpful and were able to answer any questions I had about the meals. Would I stay at the Grand Windsor again - absolutely! Would I recommend the Grand Windsor to friends and family - absolutely! Superb Hotel, superb customer focus and superb experience.

Dear Alison S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Katrina13 Couples - 18/01/2021 Confirmed reviews ALL

Great location and staff. Beautiful decor, co.pfy beds - only issue was nightclub noise - no fault of the hotel

Dear Katrina K., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Great room and service

Customer review rating 4.5/5

Raewyn Couples - 18/01/2021 Confirmed reviews ALL

Great meals both dinner and breakfast. Excellent staff and well appointed rooms

Dear Beau M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Beautiful boutique hotel

Customer review rating 4.5/5

Sara W. Families - 18/01/2021 Confirmed reviews ALL

Incredibly friendly staff in this beautifully appointed hotel. Loved our room with it's unique fit out which reminded me of rooms I had stayed in when in Paris. The only downside to our stay was having to put up with noisy air conditioning.

Dear Sarah W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We will be inspecting the AC from that room to check abnormalities. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Theresa S. Couples - 18/01/2021 Confirmed reviews ALL

Pablo was a great host, everyone was friendly and welcoming

Dear Hugo S., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It was very lovely to meet you both. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. I invite you, if possible, to share your 5-star experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and I hope your next visit to Auckland will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

luxurious bed

Customer review rating 4.5/5

B. Solo - 18/01/2021 Confirmed reviews ALL

I loved staying at the hotel. The service was amazing staff were very friendly and hospitable. Bed was luxurious

Dear Eljindi B., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Excellent location and Customer Service

Customer review rating 4.5/5

Karen Solo - 17/01/2021 Confirmed reviews ALL

This is my second stay and it did not disappoint. The location is excellent and the rooms are so beautiful with every amenity that I needed. Customer service is amazing, everyone is so friendly and efficient. I will be back :).

Dear Karen K., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great location

Customer review rating 4.5/5

Trevor Families - 17/01/2021 Confirmed reviews ALL

Very nice, great service

Dear Trev Jnr and Michelle O., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Joanne Families - 17/01/2021 Confirmed reviews ALL

Everything was well organised and went well.

Dear Joanne M., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Awesome hotel

Customer review rating 4.5/5

Tina E. Couples - 17/01/2021 Confirmed reviews ALL

Loved our room & the hotel.Awesome service from friendly helpful staff

Dear Tina E., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Hotel with class

Customer review rating 4.5/5

Jeff K. Friends - 17/01/2021 Confirmed reviews ALL

The staff make this hotel

Dear Jeff k., Once again thanks for your kind words. It was lovely to host you last week. As I told you in a different email, we will be happy to hear from you in TripAdvisor. This year, 5 stars reviews become more important than ever. Looking forward to host you again! Pablo Gonzalez Guest Experience Manager

Very central and well appointed hotel. Staff were excellent.

Customer review rating 4.5/5

Anon Couples - 17/01/2021 Confirmed reviews ALL

Everything, other than the nightime noise from bars nearby (weekend stay), was excellent.

Dear Ed L., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

very good stay

Customer review rating 4.5/5

Lynne Business - 17/01/2021 Confirmed reviews ALL

very good location , wonderful rooms

Dear Lynne B., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Good location, great staff.

Customer review rating 4.5/5

John Couples - 16/01/2021 Confirmed reviews ALL

Room upgrade was welcomed,macaroons a bonus. Perfect location for doing things centrally in Auckland.

Dear J K M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Beautiful decor

Customer review rating 4.5/5

Olivia Couples - 16/01/2021 Confirmed reviews ALL

Great experience at the Grand Windsor for my wedding night. Lovely big rooms with beautiful decor. Very friendly staff and excellent service. Great location.

Dear Olivia M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some good help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really, really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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