I had a very pleasent time. I would praise the arrival. I have got great attention from the staff Nikita guest relations. Praveen FB dining room. Fantastic time with cultural events and shows. Loved anand music on flute. Only dissapointment was the pool not available during our entire stay due to maintiance. Staff offered lakeshore pool access but its hassle of transfers in buggy and boat. I was not able to burn points at checkout like every other accor hotels i stayed in bali, thailand and india as well that eas suprising.

Very warm staff, great service, made my anniversary really special

I chose raffles udaipur to celebrate my wife’s birthday and from the moment we entered the property, the staff was so sweet and prepared that we both felt super comfortable and special . The buttler team did a fab job in decorating our room. I would like to give special mention to Ankita ji and Aman (from buttler services). We got to cut cake two times. Really thankful for making her day so special. Obviously the property is beautiful beyond my words but for me the whole staff brought so much positivity during our stay, thats gonna stay forever.

Nikita has provided excellent hispitality to us We truely loved her welcome and concern in every matter.

My last name is R. and checked out of room 211 on Saturday Oct 31st. I left a pair of AirPods in the room. Has anyone found them?

Our experience at Raffles Udaipur was simply beyond words! It was nothing short of extraordinary, truly magnificent and an experience fit for a King and Queen. From the moment we arrived, every aspect of our stay reflected the highest standards of luxury, warmth and personalised hospitality. A very special mention goes to our Butler Manager, Mr. Gaurav, who took exceptional care of us throughout our stay. He personally explained the history, architecture and fascinating details of the palace, making our experience even more enriching. I sincerely appreciate his efforts in arranging an upgrade to the beautiful Oasis Suite. As we were celebrating our wedding anniversary, he went the extra mile by arranging a beautifully decorated room and surprising us with a lovely personalised photo frame. These thoughtful gestures made our celebration truly unforgettable. My heartfelt thanks also go to Ms. Dimpi, who took wonderful care of us at the restaurant. The entire F&B team and the chefs deserve special appreciation for their exceptional service, delicious cuisine and warm hospitality. Although I may not remember everyone's names, their dedication and personal attention certainly deserve recognition. The location of Raffles Udaipur is simply breathtaking. Set on a magnificent private island amidst the tranquil waters of Udai Sagar Lake, the property offers an extraordinary combination of natural beauty, exclusivity and royal grandeur. Every corner of the palace is picture-perfect, and we captured some absolutely stunning photographs during our stay. What makes Raffles truly exceptional is not just its magnificent property, but the way it makes every guest feel special. The personalised attention, thoughtful surprises and genuine warmth of the entire team make it an experience beyond ordinary luxury. Overall, our experience was WOW in every sense! We felt like royalty, and our anniversary celebration became a collection of beautiful memories that we will cherish forever. A big round of applause and heartfelt thanks to the entire Raffles Udaipur team. You have truly mastered the art of royal hospitality. We cannot wait to return to this magical palace! Once a Raffles experience, always a Raffles experience!

Wonderful property excellent

One of the best stay experiences as of now.

Pros 1) Exotic location unmatched bang in the middle of lake. It's an experience itself to arrive in style! 2) The main building itself gives a feeling of being somewhere in a palace in UK 3) The service is exceptional. They more than make up for the flaws mentioned below. Especial mention to Nikitia, Dinki ,Shreyas and Chef Durga for their attentive services Cons 1) Food served is well below average. You would expect the food to be of top quality and prevention but the food which comes out is actually quite uninspiring Though as mentioned below, the remarks in food were taken seriously and the above team went out of their way to correct the outcome so cannot complaint 2) The restaurant/ dining is where I feel they missed a trick. You are in the middle of a lake and you would expect atleast one meal to be near the lake wherein you experience the outside in the property while you dine Overall a very good stay with food and dining experience being the only thing that I can ask for improvement

It was good. Very kind and caring staff. Our butler Nikita was very caring. Gaurav was very helpful in initial arrangements and support too. Only concern is overall logistics especially when there is some events, things seem to get mixed up. As individual guests, I don’t prefer some sudden crowd occupying everything.This is nothing to do with staff or service, it is more of a hotel management to look into to see.

The amount that you charged from us is not worth the stay that you provided. During breakfast on both days, we had to repeat our orders multiple times to the same staff. to complete the order, and despite that our order was not brought to us. Add the pan Asian restaurant to the service was terrible, the waiters were not even serving water for at least 15 minutes after we sat down. After check out, yesterday we were told at the reception that the luggage has already reached the Lakeshore jetty, and accordingly we had booked an Uber, but when we arrived at the other end of the lake, the luggage had not been delivered. It took 30 more minutes for the luggage to be delivered and we had to wait and the Uber driver charged us almost double of what we had to pay to go to the airport. I have stayed across many five-star and seven-star hotels across the world, but this is the first hotel where I found that meals for kids below five years is being charged. Normally, all hotels provide free of cost meals for children below five years. My child is just three years old, but all meals were charged. I am quite disappointed with the overall experience that I had. It was my wife’s birthday on 18th October and the experience could have been better. I’m not sure if I would ever come back again or would recommend it to anyone.

We had just stayed at oberois for 2 days , and where we had heard that the hospitality is non comparable , I really wanted to give raffles a try! But I was supremely disappointed by the way we were served during all meals . Some questions unanswered as well. Although the property was well maintained and the room was good .. we as a family including by 10 year old son - highly regretted our choice of staying at raffles .

An unforgettable stay filled with luxury, warmth, and beautiful little moments. A special getaway to celebrate family, love, and milestones, made even more memorable by the exceptional hospitality and breathtaking beauty of Raffles Udaipur.

Everything was on point except during the checkout time. There was a wedding which was taking place on the day of checkout, because of which my bags took about 45mins to reach us at the lakeshore. The overall experience at the property was out of the world, but just this one small thing at the very end had me rate the property 8/10

No wonder that the property is beautifully designed but I was disappointed with the carelessness of the restaurant staff from the very beginning. My friend who’s a Jain ordered the most basic dish from the menu "A simple mac n cheese" but to our surprise he was served a chicken mac n cheese, thankfully i ate first and stopped him right before he took a bite. Although they apologised for the mistake but it is not acceptable. We did not want to ruin our experience so we did not react to it. But such incidents are not acceptable from an establishment like Raffles and specifically where one does not have the option to go out and eat anywhere. The next morning the same staff did not treat us well, which was again kind of rude. The rooms were good, the experience could have been better if the restaurants were good.

Good hotel but lacked the basic detailing

Our experience at Raffles Udaipur was extremely disappointing and, unfortunately, one of the worst luxury hotel stays we have ever experienced despite having travelled extensively around the world. To begin with the positives, the pre-arrival experience was excellent. The team recognised my ALL Accor Platinum membership, and the room upgrade was appreciated. We also loved the room decoration, and Milan did a great job in the areas where he assisted us. Unfortunately, the positive experience ended there, and the actual stay was nowhere near the standard we expected from a property like Raffles. **1. Room maintenance issues and inconvenience** Despite being upgraded, our room had a leaking washbasin. During our one-day stay, staff had to visit the room three separate times to address the issue, consuming approximately two hours of our valuable time. What was particularly disappointing was the complete lack of a proper apology or meaningful acknowledgement of the inconvenience caused. An upgraded room should be thoroughly checked before a guest arrives, especially at a luxury property. Furthermore, the other room booked under my wife's name also had bathroom issues, with water overflowing. Having maintenance problems in both rooms made the experience even more frustrating. **2. Poor communication regarding welcome drink vouchers** At arrival, I contacted the team multiple times by phone and also emailed the staff members who had reached out to me before the stay to understand how to redeem the welcome drink vouchers. Unfortunately, I never received a clear or satisfactory response. Eventually, I had to visit the Writers Club myself to obtain the information. Only then was I informed that two vouchers could be redeemed per room. We were travelling as two adults and one child, and the policy and its implications for our family were not clearly explained beforehand. This was a frustrating example of poor communication and a lack of proactive guest assistance. **3. Extremely disappointing breakfast service** Breakfast was one of the worst aspects of our stay. The restaurant was not busy, yet the staff did not even make an effort to approach our table to ask whether we needed anything. At a luxury hotel, guests should not have to repeatedly seek attention for basic service. Having travelled extensively and stayed at hotels across different countries, I have rarely encountered such inattentive service. The issue was not the absence of a crowded restaurant or a demanding service environment; it was the apparent lack of initiative and attention to guests. **4. Unacceptable checkout and luggage experience** The checkout experience was even worse. We had to wait approximately 45 minutes for our luggage at the lakeshore area. During this time, we approached at least five staff members and even called Milan for assistance. Having to chase multiple employees and make repeated requests just to retrieve our luggage was unacceptable. A smooth, timely departure is a basic expectation at a luxury hotel. Instead, the experience left us frustrated and exhausted at the end of our stay. **Overall experience** What makes this experience particularly disappointing is the contrast between the excellent pre-arrival communication and membership recognition and the poor execution once we arrived. The room upgrade and attractive room decoration initially created high expectations, but maintenance problems, ineffective communication, inattentive breakfast service, and a severely delayed luggage delivery overshadowed everything positive. The most disappointing aspect was not simply that problems occurred, but that the service recovery, communication, and ownership of these issues were inadequate. Mistakes can happen at any hotel, but the way a luxury property responds to them is what distinguishes an exceptional experience from a poor one. Unfortunately, Raffles Udaipur failed to deliver the level of service, attention to detail, and hospitality we associate with a luxury brand. I would not choose to stay here again, nor would I recommend it based on this experience. I sincerely hope management reviews these issues and takes meaningful steps to improve service standards, staff responsiveness, room readiness, and guest experience management.

Gaurav did a great job in accommodating for us

Staff was veey helpful