Our stay was made truly unforgettable by the exceptional team, who provided great service and went above and beyond our expectation for every request. They helped us celebrate my sister's birthday beautifully with delightful surprises throughout the day, including cakes and thoughtful touches. A special thank you to Mr Rahul from the breakfast team for a great start to our mornings, Mr Manish (Long Bar) and Mr Vivek (Writer's Bar) for being incredibly friendly, and Mr Devesh, Mr Sam from the in-room dining staff for being especially warm and courteous. The only area that prevents this stay from being absolutely perfect is the room cleanliness; looking at the property through the lens of a 5-star hotel standard, we expected the room to be perfectly pristine, which fell just a bit short. However, the remarkable hospitality of the staff completely stole the show. Thanks a lot.

From Check in to checkout everything was So perfect. All staff were so polite and so helpful. All are very familiar. Food was so delicious. Hospitality was beyond the expectation. I wish to stay 2-3 nights more. I want to mention few names Mr Nripendra from Reservations, Mr. Nikunj Gupta and his team from Housekeeping and Suraj & Team in Dine-in Restaurant made are stay very happy.

It was an excellent experience. Top notch facilities with excellent view

GOOD EXPERIENCE , GOOD HOSPITALITY

I was very dissatisfied with the overall hospitality offered by raffles. The breakfast spread was very disappointing. There was no engagement activities planned. The room service was very slow. I had to call at least three times for everything that I asked for. I visited Raffles on my husband‘s birthday, and it was his first birthday post We got married. I book raffles for an experience but it turned out to be really disappointing. Especially the breakfast spread, it felt more like a typical three star, four star property, breakfast spread and not upto the mark

Stay was good ,service was good breakfast on one particular morning. It was very bad. The team did make up for it the next day and it was very good. The next day overall hospitality was good teams could have done a little bit better on activities and communication around them. the stay was comfortable. The the staff was very helpful and polite overall great experience.

Loved the experience of staying in a beautiful property with grandiose design, plush spacious rooms and magnificent views. Lot of activities to do and great for clicking pictures. Also loved the numerous parrots lining up in the balcony adding to the lovely sight of the lake and hills

Right from the word go, even before we set foot on the property, our experience with the Raffles team was exceptional. The coordination leading up to our stay was incredibly proactive and thoughtful. The team took the time to understand our likes, dislikes, preferences, the reason for our visit and so many little details that we honestly did not expect them to ask about. It was clear that this was not simply about arranging a stay, but about understanding the people who were coming to stay and trying to create an experience around them. This trip was particularly special for my wife and me. We had been looking forward to a much-needed break together, and the stay also coincided with our pre-birthday and anniversary celebrations. We therefore came to Raffles hoping for a few days where we could switch off, slow down and simply enjoy being together. What we did not expect was just how much thought the team would put into making those few days memorable for us. From the moment we arrived, that attention to detail continued. The front office team, butlers and housekeeping team were absolutely wonderful. What stood out was not just the warmth of the service, but the fact that the team seemed to anticipate what we might need before we even had to ask. There were timely check-ins, thoughtful suggestions, proactive assistance and little touches throughout the stay that made us feel genuinely looked after. The personalisation was probably the biggest highlight for us. So many things had clearly been done with us specifically in mind. Some of the details were small, but those were actually the things that meant the most because they showed that someone had been paying attention. It is one thing to provide excellent service, but it is another thing altogether to remember someone's preferences, understand the occasion they are celebrating and then quietly incorporate those details into their stay. Our room, the room service and the housekeeping were all excellent, but more than the individual services themselves, it was the consistency that impressed us. We never felt like we were simply moving through a standard hotel experience. There was a feeling that the team was genuinely invested in making sure we were comfortable and enjoying ourselves. The self-initiated check-ins were especially appreciated. They never felt intrusive or like a routine exercise. They came across as sincere, well-timed and genuinely helpful. The butler team deserves a special mention as well. Their warmth, attentiveness and ability to understand what we needed without us having to spell everything out made a huge difference. The same goes for the front office team, who were incredibly gracious and helpful throughout. Housekeeping too was outstanding, with an attention to detail that made returning to the room each time feel like a little experience in itself. We have stayed at some lovely properties, but what makes a stay truly memorable for us is how the people make you feel. At Raffles Udaipur, we felt cared for. We felt recognised. Most importantly, we felt that the team genuinely wanted us to have a wonderful time. That is not something that can be created through a checklist or a service manual. It comes from people who take pride in what they do, and that came through very clearly during our stay. There were also several moments when the team took the initiative to make suggestions or help us with something before we had even thought to ask. Those moments made the experience feel effortless. We could simply enjoy our time together, knowing that the team was paying attention in the background and was there whenever we needed them. For us, this was much more than just a hotel stay. It was a much-needed break, a celebration of our relationship and a chance to create some very happy memories together. The Raffles team played a huge part in making that happen. The amount of personalisation, care and genuine thought that went into our stay elevated the entire experience to another level. At times, the whole thing genuinely felt too good to be true. Not because everything was grand or extravagant, but because of how naturally the little things came together. The details, the timing, the warmth, the suggestions, the follow-ups and the way different teams seemed to communicate with each other made us feel that we were in very good hands throughout. I would especially like the management to know how much we appreciated the front office, butlers and housekeeping teams. They did wonders to make our trip memorable, and I hope their efforts are recognised. It is easy to remember a beautiful property, a great room or a stunning view, but it is the people who stay with you long after you leave. In our case, the Raffles team is what we will remember most fondly from Udaipur. A heartfelt thank you to the entire team for making such an important trip for us even more special. We arrived looking forward to a break and left with memories that we will genuinely cherish. The warmth, personalisation and attention to detail throughout our stay were exceptional, and every person who contributed to that experience deserves a great deal of appreciation. We came to Raffles Udaipur to celebrate and to spend some uninterrupted time together. We left feeling incredibly well looked after and very grateful that we chose to spend this special occasion with you. Thank you to the entire team for making our stay so memorable. Note: Two people who did stand out for us with their help and service throughout were - Mr. Gaurav Chakraborty and Mr. Prashant Bawane. They were really helpful, sweet and instrumental in making sure we had the best weekend at Raffles.

I didn't know the hotel experience can be this good, this hotel should be famous world wide. Because mehmaan nawazi can only happen in India, and you guys do it very well.

Amazing stay at amazing hotel. The hotel is so grand and beautiful. Very professional and hospitable staff. They recognized our status and gave us a nice upgrade. Thanks for memories team. Looking forward to return many more times in future.

Experience was fantastic. Only food needs to be looked upon. The taste of the food is very average. We tried multiple cousine and North Indian food lacked taste whereas Italian was brilliant

I am quite disappointed with my experience at the hotel. The scheduled check-in time was 3:00 PM, but my room was not made available until 5:00 PM, resulting in a two-hour delay. Additionally, the staff was not cooperative or responsive, which made the situation even more frustrating. I expected much better service and professionalism from the hotel. Overall, this was a very disappointing experience.

Our family had a wonderful and truly memorable stay at Raffles Udaipur. From the moment we arrived, the experience felt exceptional — beautiful surroundings, elegant architecture, impeccable hospitality, and attention to detail throughout our stay. The property is stunning and offers a perfect combination of luxury, tranquillity and Rajasthan’s rich heritage. What stood out most was the warm and personalised service. The entire team was courteous, attentive and always willing to go the extra mile to make our family comfortable. The dining experience was excellent, with a good variety of options and very thoughtful service. For a family looking for a luxury getaway in Udaipur, Raffles is definitely one of the best choices. What made our stay even more special was the excellent range of activities for children. Our daughters, Jessika and Shanaya, enjoyed the children’s activities the most. They were engaged, entertained and genuinely excited to participate, which made the stay enjoyable not only for them but for us as parents as well. A special thank you to the entire Raffles Udaipur team for making our family holiday so memorable. We look forward to returning soon!

Had a wonderful stay at Raffles Udaipur. The ambience and property are absolutely stunning—luxurious, peaceful, and beautifully maintained. The staff were warm, courteous, and always attentive. Special thanks to Suchismita for her excellent help with room service and for making our stay comfortable. Also, a special mention to the lovely lady at the lobby—I unfortunately don’t remember her name, but her warmth and hospitality stood out. Overall, exceptional service, beautiful surroundings, and a truly memorable experience. Would definitely love to visit Raffles Udaipur again!

Hi team, Had an amazing stay, loved everything, thanks for the upgrade! Just a few small suggestions: • A quick daily check-in from the butler (call/visit) would be a nice touch - not a complaint, just a suggestion. • Activity sheet locations/timings were a bit off, maybe due to low occupancy that day. • Someone explaining the property/activities upfront would be great since guests mostly stay on-site. • We celebrated our baby's 2nd birthday and got a lot of sugary items - sugar isn't recommended under age 2, so worth checking with parents in such cases. • Would love to see 100% points redemption on bookings instead of partial - those are hard-earned points from big transactions, and full pool downtime at a luxury property, especially unannounced ld really boost the stay experience (and likely your bookings too). Also, the pool was non-operational during our stay, and we were informed only after check-in - similarly, the mineral water plant was down, so we were given packaged plastic bottles instead. pool downtime at a luxury property, especially unannounced is a legitimate service gap you paid for and didn't get Would appreciate if something could be considered for this on your end. Thanks again for a lovely time!

The views were great, location was unbeatable however the food was bland The breakfast at the Lakeshore is underwhelming at its best without taste and service is also subpar not upto the level of luxury hotel let alone of the raffles I had dinner which was completely devoid of taste

Firstly I was expecting my room to be in Raffles in the middle of the lake, as shown in the photos of all the websites, but to my surprise the property I had to stay was at the lake shore and was very small property and almost zero activities for kids. All the main activities for kids are there in the other property which was in middle of the lake. So you have to take boat and go to the main property to enjoy the activities which is not possible every time. Even the menu at breakfast and dinner were okay but not as per the raffles standard, the spread was less. I have stayed in Fairmont Udaipur before few months, which was way better than this property with no misleading rooms or photos on website. The food spread in buffet breakfast as well as dinner are far more better than Raffles Udaipur. I am comparing Fairmont Udaipur with Raffles because both belong to same ACCOR group of hotels and Raffles is positioned to be a better property. Anyways the staff was ready to all the customization possible for foods which was possible as well as they were trying to be very good with us. Even worse was that you were charging for archery and cricket in the play area, which no other hotels of this category charges. Last time in Fairmont we played Golf and pickle ball, the coach over there was very helpful with me as well as the kids and no charges were applicable to us. This is ridiculous for Raffles like property. Over all I would have given 9.5 rating of this 2-3 things were proper. The things I dont like and few other families I talked to were also talking like they have been betrayed by these two different location of the property. SO it was not only me that was unsatisfied after paying this much for the booking price.

Service is very good, doctor help was great but breakfast is not as expected.

Feedback on Our Stay at Raffles Udaipur Overall, our experience at Raffles Udaipur was very pleasant and memorable. The property is beautiful, the hospitality was warm, and several members of the team went above and beyond to make our stay special. There are, however, a few areas where I feel the experience could be further elevated to match the standards and enormous potential of a property like Raffles Udaipur. What We Particularly Enjoyed Welcome & Reception Priya and Abhinav at the welcome/reception desk were excellent—warm, courteous and genuinely helpful. Priya, in particular, was very thoughtful in arranging a cake for us at the time of welcome, which was a lovely and personal touch and made the arrival feel special. The room upgrade was also greatly appreciated and added significantly to our experience. There was a small miss regarding the flower-petal shower at the beginning of the stay, but I would especially like to appreciate Priya for ensuring that this was made up for beautifully at the time of our departure. The gesture was noticed and genuinely appreciated. Restaurant & Butler Service The restaurant team was consistently accommodating and proactive. Jenny and Suraj, in particular, stood out for their proactive suggestions and helpful approach throughout our dining experiences. More broadly, the restaurant staff, butlers and other team members were humble, courteous and accommodating. They guided us, made suggestions and adapted well to our requirements. This level of warmth and hospitality is exactly what one expects from a luxury property, and the team delivered very well on this front. Special Experiences The Aarti experience was particularly good and felt like a meaningful way of experiencing the culture and spirit of the property. These experiences add a lot of character to a stay at Raffles Udaipur and are something I would strongly encourage the property to continue developing. Areas That Could Be Improved 1. Gym – Equipment & Location I used the gym during our stay and felt that this was one area with considerable scope for improvement. While the basic machines were available, several attachments/accessories were missing, and the overall equipment selection may not be sufficient for someone who regularly trains at a well-equipped gym. Given the Raffles positioning, I had expected the fitness facility to be more comprehensive. The location of the gym is an even bigger opportunity. Raffles Udaipur has the extraordinary advantage of having an entire island and such beautiful surroundings. A gym with an open garden, lake or scenic view could completely transform the experience of working out here. Even with the existing equipment, placing the gym in a location with a beautiful outdoor view would make it far more inviting and memorable. With the amount of space available on the island, this could become one of the property's strengths—a fitness experience where guests can work out while enjoying the lake or gardens. 2. Spa Experience I also used the spa during our stay. The facilities, including the steam and sauna, were good and operational, which was appreciated. However, I felt that the spa team could be somewhat more attentive, engaging and knowledgeable. I would prefer not to name individual team members, but having experienced spa services at several other luxury five-star and seven-star properties, I found the staff there to be more proactive in understanding the guest's needs, explaining treatments and making recommendations. The Raffles spa has the potential to provide a much more personalised and elevated experience, and a little more attentiveness and treatment knowledge from the team could make a meaningful difference. A Suggestion for New Experiences Given the unique setting of Raffles Udaipur, I would also suggest expanding the property's morning cultural and wellness experiences. The Aarti is a beautiful initiative. In addition, the property could consider something along the lines of a morning Surya Namaskar session, followed by Jalarpan to Surya Dev, as a simple, guided cultural and wellness ritual. With the lake, gardens and expansive island setting, this could be a very special early-morning experience—combining wellness, spirituality, Indian culture and the natural beauty of Udaipur. It could become one of those experiences guests specifically remember from their stay. Overall Despite the above suggestions, our overall experience was very good, and we genuinely enjoyed our stay. The property itself is exceptional, and the warmth and humility of the majority of the staff—particularly the reception, restaurant and butler teams—made the experience even better. The suggestions above are primarily based on what I believe the property can become, rather than shortcomings that defined our stay. Raffles Udaipur has a truly unique setting and enormous potential, and with a few enhancements to areas such as the gym, spa experience and curated wellness/cultural activities, I believe the overall guest experience can become even more exceptional. Thank you to the entire team for taking good care of us and for making our stay memorable.