Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,100 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,100 reviews

TripAdvisor Rating  4.7/5  1,606 reviews

well located

Customer review rating 4.0/5

Clarinita M. Families - Confirmed reviews ALL

staff are nice & friendly during arrivals view of places very interesting surroundings are full with plenty places to visit

Dear Clarinita M., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

Incredible!

TripAdvisor rating 5.0/5

Gillian D TripAdvisor review

Exceptionally beautiful hotel soaked in fascinating history, with the loveliest staff and warmest hospitality! Beautiful rooms, glorious setting and an incredible pool in the middle of the city. Staff spoke perfect English and went above and beyond to take care of their guests.

Dear Gillian D, What a wonderful way to describe your stay! We feel so fortunate to have guests like you who appreciate the heart and soul we put into our hotel – from the history within these walls to the warmth of our team. It's fantastic to know you enjoyed the beautiful rooms and that amazing pool. We hope to have the pleasure of welcoming you back again! Sincerely, Kahar Salamun, General Manager.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

very nice hotel & good location

Dear Alexander P., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Excellent service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

They were happy to accommodate my request for an early check-in. I received welcome sweets. These sweets were related to the hotel, such as the Indonesian flag, oranges and the Surya Majapahit emblem. I was very happy to receive the gift that exceeded my expectations. I became more familiar with the hotel and liked it even more. The room overlooks the north courtyard and was quiet and peaceful. I prefer the room on the second floor this time to the one on the first floor last year. The chairs on the balcony were soft and comfortable. In response to the previous questionnaire, a different type of chair was provided in the room. There was an electric socket on the side of the desk, which showed consideration for not spoiling the atmosphere. The entire room was clean and tidy. The hotel is currently being renovated, so we can expect good things from the hotel in the future. Loud music can be heard every day at lunchtime from the neighbouring building. It would be better to make your complaints known.

Dear Masashi Hosino, Thank you so much for your detailed and thoughtful review! We are absolutely delighted to hear about your positive experiences during your recent stay with us. We are particularly pleased that we could accommodate your request for an early check-in. It\'s always our aim to make our guests\' arrival as smooth as possible. Your appreciation for the welcome sweets, especially the thoughtful inclusion of elements representing Indonesia, oranges, and the Surya Majapahit emblem, truly warms our hearts. We strive to offer touches that go beyond the ordinary and help our guests feel more connected to our hotel and local culture. We are thrilled that this gesture exceeded your expectations and enhanced your familiarity and fondness for Hotel Majapahit Surabaya. It\'s wonderful to know that you enjoyed the tranquility of your room overlooking the north courtyard and that the second-floor location was to your preference this year. We are also happy that you found the balcony chairs soft and comfortable – we believe these details contribute significantly to a relaxing stay. We are very grateful for your feedback from the previous questionnaire, and we are so glad that the provision of a different type of chair in your room this time met your needs. Guest feedback is invaluable to us, and we are committed to making improvements based on your suggestions. We also appreciate your noticing the placement of the electric socket on the side of the desk. We pay attention to these details to ensure both functionality and a pleasant ambiance in our rooms. We are delighted that you found the entire room clean and tidy. We take great pride in maintaining high standards of cleanliness throughout our hotel. Thank you for your understanding regarding the ongoing renovations. We are indeed working hard to enhance our facilities and look forward to offering even better experiences in the future. Regarding the loud music at lunchtime from the neighboring building, we sincerely apologize for any inconvenience this may have caused during your stay. We appreciate you bringing this to our attention. We will certainly look into this matter and explore what steps we can take to mitigate any disturbance to our guests. Thank you once again for choosing us. We truly value your loyalty and your constructive feedback. We hope to have the pleasure of welcoming you back to Surabaya again next year for another enjoyable and even more improved stay. Sincerely, Kahar Salamun. General Manager.

Excellent location, lovely stay experience

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

One of the larger rooms we've stayed in so far, very comfortable. Staff were also welcoming and helpful.

Dear Zong Yi Z., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

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