Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,112 reviews

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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 SURABAYA, Indonesia

Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • Close to business district and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Telephone
Fax +62 31 5454111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,112 reviews

TripAdvisor Rating  4.7/5  1,606 reviews

Incredible!

TripAdvisor rating 5.0/5

Gillian D TripAdvisor review

Dear Gillian D, What a wonderful way to describe your stay! We feel so fortunate to have guests like you who appreciate the heart and soul we put into our hotel – from the history within these walls to the warmth of our team. It's fantastic to know you enjoyed the beautiful rooms and that amazing pool. We hope to have the pleasure of welcoming you back again! Sincerely, Kahar Salamun, General Manager.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Alexander P., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Excellent service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Masashi Hosino, Thank you so much for your detailed and thoughtful review! We are absolutely delighted to hear about your positive experiences during your recent stay with us. We are particularly pleased that we could accommodate your request for an early check-in. It\'s always our aim to make our guests\' arrival as smooth as possible. Your appreciation for the welcome sweets, especially the thoughtful inclusion of elements representing Indonesia, oranges, and the Surya Majapahit emblem, truly warms our hearts. We strive to offer touches that go beyond the ordinary and help our guests feel more connected to our hotel and local culture. We are thrilled that this gesture exceeded your expectations and enhanced your familiarity and fondness for Hotel Majapahit Surabaya. It\'s wonderful to know that you enjoyed the tranquility of your room overlooking the north courtyard and that the second-floor location was to your preference this year. We are also happy that you found the balcony chairs soft and comfortable – we believe these details contribute significantly to a relaxing stay. We are very grateful for your feedback from the previous questionnaire, and we are so glad that the provision of a different type of chair in your room this time met your needs. Guest feedback is invaluable to us, and we are committed to making improvements based on your suggestions. We also appreciate your noticing the placement of the electric socket on the side of the desk. We pay attention to these details to ensure both functionality and a pleasant ambiance in our rooms. We are delighted that you found the entire room clean and tidy. We take great pride in maintaining high standards of cleanliness throughout our hotel. Thank you for your understanding regarding the ongoing renovations. We are indeed working hard to enhance our facilities and look forward to offering even better experiences in the future. Regarding the loud music at lunchtime from the neighboring building, we sincerely apologize for any inconvenience this may have caused during your stay. We appreciate you bringing this to our attention. We will certainly look into this matter and explore what steps we can take to mitigate any disturbance to our guests. Thank you once again for choosing us. We truly value your loyalty and your constructive feedback. We hope to have the pleasure of welcoming you back to Surabaya again next year for another enjoyable and even more improved stay. Sincerely, Kahar Salamun. General Manager.

Excellent location, lovely stay experience

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Zong Yi Z., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Everything Perfect

Customer review rating 5.0/5

Janice Couples - Confirmed reviews ALL

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Other web-users rate our hotel

  • 455 reviews 9.5/10 Location
  • 728 reviews 8/10 Room
  • 823 reviews 9.4/10 Service
  • 5 reviews 8.3/10 WiFi
  • 539 reviews 8.7/10 Vibe
  • 522 reviews 8.6/10 Amenities
  • 321 reviews 8.3/10 Comfort
  • 312 reviews 8.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.