Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,902 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,902 reviews

TripAdvisor Rating  4.5/5  496 reviews

Certificate of excellence 2024

Terrible experience

Customer review rating 0.5/5

Alex Business - Confirmed reviews ALL

I must express my deep dissatisfaction with my recent stay at the hotel. I checked into Room 1904 on 6 March, initially scheduled to check out on 9 March. However, I extended my stay for two additional nights on 8 March. Despite this, I encountered serious issues that have left me extremely disappointed. Housekeeping Intrusions On the morning of 9 March (today) at 9:04 a.m., a housekeeping staff member knocked on my door while I was asleep. Although I was awakened and shouted “coming” multiple times, she still used her keycard to open my room door. When I confronted her, she claimed she was there to vacuum my room, which is utterly unacceptable at that hour, especially considering that: • I had a Do Not Disturb sign on my door. • I had extended my stay, S. my room should not have been treated as if I were checking out. • Even if I were checking out, standard checkout time is 11 a.m. (I had even requested 12 p.m. and the request was confirmed and approved). To make matters worse, around noon, someone else knocked and again used a keycard to unlock my door but did not enter. This further disturbed my sleep. Given that the front desk had confirmed my stay extension, these incidents are completely unacceptable and a serious breach of guest privacy. I reported this to the on-duty assistant manager, but instead of offering an apology, he simply stated he would “check what happened.” This lack of accountability is incredibly disappointing. Wi-Fi Connectivity Failure Additionally, the Wi-Fi in my room stopped working on the evening of 8 March. I reported this to reception, and after waiting, I was informed that nothing could be done. This issue persisted until the afternoon of 9 March, when I had to call again before being transferred to an IT technician—who then discovered that the router outside my room was malfunctioning. This raises a critical question: Would this issue have gone unresolved had I not followed up? As a guest, I should not have to chase down solutions for essential services. The poor Wi-Fi connectivity severely impacted my work, as mobile data was unreliable in my room, and I had limited data on my plan. Request for Explanation & Compensation These issues—privacy intrusions, poor response from management, and the prolonged Wi-Fi failure—have significantly affected my stay. I had an important 3:30 p.m. meeting in Clayton on 9 March, yet due to the disruptions, I was unable to focus properly. I wrote an email complaining about the above issues but didn’t receive any response from the hotel.

Great location, Highly recommended

Customer review rating 4.5/5

Steph A. A. Couples - Confirmed reviews ALL

After our flights were cancelled due to cyclone, we had stay longer a. change hotels. Staff were friendly a. very accommodating, even got a free room upgrade. The room was clean a. tidy with everything we needed. Had views looking the dock a. towards the bay. Walking distance to a lot of places. The beds were comfortable even though they were two beds put together. Would stay again.

Great stay at Novotel South Wharf.

Customer review rating 5.0/5

Amanda B. Families - Confirmed reviews ALL

Stayed at Novotel South Wharf with some family. We were upgraded to a one bedroom apartment and our daughter had an interconnecting Junior Suite. Both were great rooms but loved the view from the Junior Suite from the 25th floor. The staff were very helpful and made sure we had a great stay.

Good location. Very comfortable, clean hotel

Customer review rating 4.5/5

Michael O. Couples - Confirmed reviews ALL

Stayed for 1 night and was very pleased woth location, staff, comfort

Contemporary hotel

Customer review rating 4.0/5

Akiyo K. Families - Confirmed reviews ALL

It was very strange. We checked in but I got a call from the hotel to see when I was checking in.... also there was a sign for Accor priority check in but the counter was unattended and the staff were busy with people checking out. So I lined up behind those people and waited. There was no acknowledgement as a member either. Other than that the stay was pleasant. Loved the room and the location.

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Other web-users rate our hotel

  • 2,181 reviews 9.1/10 Location
  • 2,776 reviews 8.4/10 Room
  • 2,617 reviews 8.7/10 Service
  • 60 reviews 5.6/10 WiFi
  • 1,158 reviews 8.8/10 Cleanliness
  • 641 reviews 6.8/10 Breakfast
  • 531 reviews 5.2/10 Value
  • 441 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.