Dear Cara, It was a pleasure to receive this great review. We are thrilled that you had such a great stay with us at Novotel Melbourne South Wharf. Our team takes real pride in looking after every guest, and it means a lot to know you found them helpful and friendly. We are also glad you appreciated the cleanliness of your room. Our housekeeping team works hard to maintain high standards, so your recognition will brighten their day. We hope you were able to enjoy our prime location, with direct access to the Melbourne Convention & Exhibition Centre and the DFO shopping centre just across the way. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Long Y., Thank you for your valuable feedback. We are delighted that you enjoyed our convenient location, just steps from the outlet shopping and the Melbourne Convention & Exhibition Centre. Our team values your loyalty as an ALL Accor Classic member and we are glad your stay left a great impression. That said, we are sorry the bed did not provide the level of firmness you prefer. Our reception team is always happy to assist with pillow menu options or extra bedding to help tailor your comfort during your stay. Nonetheless, we are pleased that your overall experience was a positive one and that our hotel served you well for your business trip. We look forward to seeing you again in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Andrew, It was a pleasure to receive your kind feedback. We are glad that you and your family had a pleasant weekend at our hotel. Our team is especially pleased to know the booking process met your expectations and that using the Accor ALL App worked well for you. It is also wonderful to hear that your experience with the Accor loyalty program was a highlight of your stay. We appreciate your Gold membership and value your recommendation. We are grateful you chose Novotel Melbourne South Wharf for your family getaway. We hope to be able to welcome you back in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Darryl, It was a pleasure to receive your kind feedback. We are delighted you found our hotel inviting and comfortable. Our team is pleased you valued our location, especially being so close to the Melbourne Convention and Exhibition Centre, and that you experienced the high standard of cleanliness we work hard to maintain. It is wonderful to hear that your overall stay with us was so enjoyable. Knowing you felt at ease during your trip for business is very rewarding to our team. The entire team looks forward to welcoming you back for a future visit. Kind regards, Novotel Melbourne South Wharf Team

Dear Ravi, Thank you for your honest feedback. We are grateful you highlighted the direct connection to the Melbourne Convention & Exhibition Centre as a strong point during your business trip. However, we sincerely apologize that your experience fell short in several areas. We understand that the state of your room, limited breakfast and vegetarian choices, the issue with water access for making beverages, and the way you felt treated by some staff members were disappointing. We deeply regret if you experienced concerns relating to your comfort or the overall hygiene, as our team is committed to upholding a high standard for every guest. Your comments about the sustainability measures and overall cleanliness are especially valuable to us. Nonetheless, we appreciate your positive mention of Abhishek at reception and your recognition of the ALL Accor loyalty program, both of which are very important to us. We hope you will consider staying with us again in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Christopher, Thank you very much for your kind feedback. We are delighted that you found your stay so convenient and comfortable. Our team is glad you enjoyed the welcoming service, and it means a lot that you mentioned the quality of our staff at check-in and the concierge. Knowing you appreciated how well-maintained the property is and found our location beside the river and Southbank so helpful makes us proud. We hope to see you for another enjoyable stay, Kind regards, Novotel Melbourne South Wharf Team

Dear Paul, We appreciate you letting us know about your recent visit. We are so pleased you found the service to be excellent during your weekend stay with us. Our team is dedicated to making each guest feel special, and it is wonderful that you felt acknowledged for your loyalty as an Accor Plus Gold member. You mentioning a spotless room really means a lot to us, and we are happy that both the welcome drink and amenity lived up to your expectations. We also value your comments about our restaurant, and it is great to know you enjoyed the good value on offer. Having guests like you return is always the best compliment we can receive, and we are delighted to hear your overall experience keeps improving with each visit. We would love to have you return in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Billy, Thank you for positively reviewing your visit. We are glad you enjoyed your time at our hotel. Our team is happy to know you had a pleasant stay and appreciated the convenient location. It is great to hear that you enjoyed the food options during your visit. We always aim to offer quality and variety for all our guests. We value being close to the Melbourne Convention and Exhibition Centre and the DFO shopping centre, making it easy for guests like you to enjoy your business trip. Our team appreciates your perfect recommendation. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Kuo-Feng, We appreciate you sharing your comments with us. We are delighted that your stay on one of our top floors provided a peaceful atmosphere and a beautiful view over the city. When our guests find their rooms comfortable and enjoy a restful sleep, it truly encourages us. We are also pleased that our bed met your expectations and our team could provide you with a smooth, rewarding booking experience, especially as a Gold member using your complimentary night. Knowing that our ALL Accor membership added value for your visit and that you would recommend both our hotel and the loyalty program to others is wonderful feedback for us. Although your trips sometimes involved a wait due to busy lifts, we appreciate your patience and hope the quietness and outlook from your room helped make your journey worthwhile. The last steps up from reception to the room can be a bit longer during busier times, and we thank you for your understanding. We hope that we have the pleasure of welcoming you back. With very best wishes, Novotel Melbourne South Wharf Team

Dear B., Please accept our sincere thanks for this kind feedback. We are thrilled you enjoyed your stay at Novotel Melbourne South Wharf. Our team strives to keep every space spotless and deliver a welcoming atmosphere, so it is wonderful to hear this stood out for you. We are delighted you valued our convenient location, practical facilities, and the positive energy throughout the hotel. Our staff takes pride in greeting guests warmly during every visit around the lobby and elevators. We would be delighted to welcome you back on another occasion. All the best, Novotel Melbourne South Wharf Team

Dear Jeff, Thank you for reviewing your visit to our hotel. We are glad you felt so well taken care of by our team during your stay. Our staff always aims to provide guests with a helpful and welcoming experience. However, we are sorry the morning meal did not meet your expectations in terms of variety or selection. We do offer an à la carte menu as an alternative, and our team is always available to assist with any preferences. We hope you were able to enjoy our great location, just steps from both the DFO shopping centre and the Melbourne Convention and Exhibition Centre. We hope that we have the pleasure of welcoming you back in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Damian, We really appreciate this positive review of your recent visit. We truly appreciate your kind words about your recent business stay with us. We are delighted that you found the location practical for your needs and enjoyed the atmosphere of our hotel. Our team is grateful for your comments on their friendliness and dedication, as creating a welcoming environment is something we value highly. It is wonderful to hear you noticed the attention to cleanliness throughout your stay and that the views from your room made a great impression. We are also pleased that you enjoyed your breakfast and appreciated the variety and service. Your recognition means a lot to all of us here at Novotel Melbourne South Wharf, especially knowing your entire experience, from comfort to service, came together to make your stay memorable. We look forward to seeing you again. Best wishes, Novotel Melbourne South Wharf Team

Dear Gary, It was a pleasure to receive this kind review of your time with us. We are delighted you found your stay at Novotel Melbourne South Wharf so smooth and enjoyable. Our team is grateful for your kind words about the warm welcome and seamless check-in. It is wonderful to know that our friendly approach and clear communication made a difference for you. We are also glad you appreciated your room and found the location convenient for your city adventure. Your feedback about the loyalty program means a lot to us, and we value your trust in booking directly through the Accor ALL App. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Novotel Melbourne South Wharf Team

Dear Stuart, It was a pleasure to receive your kind feedback. We are delighted that you enjoyed your stay with us. Our team feels proud to read your praises for the staff, and it is great to know you experienced comfort in your room. We are glad the location worked out so well for you and that booking was smooth. Your support as a Diamond ALL Accor member means a lot to us. Our hotel aims to make every experience convenient, and it is wonderful you felt welcome throughout your visit. We hope to see you again soon for another enjoyable experience. Best wishes, Novotel Melbourne South Wharf Team

Dear Rico, Thank you for choosing our hotel. We are delighted that you found our hotel fresh and up-to-date during your business visit. Our team is pleased to know you noticed the efforts to keep everything spotless and inviting. It is great that you felt welcomed by our staff and enjoyed our convenient spot close to city highlights. We always want guests to settle in quickly and make the most of their stay in Melbourne. Your appreciation for our location and service encourages us to keep providing an enjoyable atmosphere for all travelers. We look forward to welcoming you back for a memorable experience. Best wishes, Novotel Melbourne South Wharf Team

Dear Veronica, Thank you for taking the time to share your thoughts. We are pleased you found our team attentive and welcoming, and that our quick service made your stay more enjoyable. However, we are sorry that our hotel’s environmental efforts did not meet your expectations. We have a range of sustainable practices in place, including a greener stay program and local sourcing, and we appreciate your perspective. Nonetheless, it is wonderful that you found your room comfortable and the location useful for exploring South Wharf. Our address makes it easy to enjoy the best nearby attractions and shopping. We look forward to the pleasure of welcoming you back. Many thanks again, Novotel Melbourne South Wharf Team

Dear Sandra, We appreciate your thoughtful review. We are thrilled you enjoyed your stay and found your room both welcoming and spotless. Our team appreciates that you highlighted how convenient it was to reach your conference with the direct access to both DFO shopping and the Convention Centre. We are delighted that you found our food and overall service to your liking. It is great to know our colleagues at the café could provide a much-needed coffee and warm hospitality when it mattered most. Our reception team is glad you found the pre-checkin luggage storage helpful during your business trip. The entire team looks forward to welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Jennifer, We appreciate your thoughtful review. We are delighted that you hold us in such high regard. It is wonderful to hear you enjoyed our convenient spot right in South Wharf, as well as the warm welcome from our hotel team. We appreciate you sharing how pleasant your stay was, and we are pleased you found our location suited to your family visit. We all look forward to seeing you again in the future. Best regards, Novotel Melbourne South Wharf Team

Dear Ecky, It was a pleasure to receive your kind feedback. We are pleased that our close proximity to the conference centre, shops, and local dining options made your business stay at Novotel Melbourne South Wharf convenient. Our team realises how important it is to have everything you need within easy reach, especially while travelling for work. Guests often find the location with direct access to MCEC and DFO South Wharf a real advantage. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team