Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,791 reviews

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,791 reviews

TripAdvisor Rating  4.4/5  509 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Cheryl D. Business - Confirmed reviews ALL

I always love staying with you. Dissapointed with room service breakfast. I usually go to the buffet but needed to work in my room so ordered room service. It was the until 9am window and it arrived at 9.15am giving me only 15 mins to eat before I had to be at conference. The granola was a huge bowl with a little bit of yoghurt (not enough for the size of the granola) with one strawberry (which I assume was meant to be the served with fresh fruit?) and I used the milk in my fridge as I assume this was what I was meant to do as none was with my order as suggested on the menu. I added on sour dough toast (which wasn't on the online menu but on the printed one in my room) listed for $5 which I wrote on my request. I have been charged $8 and received a ridiculous 5 huge pieces of sour dough (as an add on to my breakfast). I don't know how the chef thinks anyone needs that much bread!! Such a waste of food. Add ons should be on the online order so they can be selected and as suggested added and items like bread should be 2 pieces max. On a positive all the staff are always so friendly and helpful. George is wonderful as always and ensured we left on time to catch our plane. He's an absolute Gem. I will be back in Feb.

Customer review rating 5.0/5

Samuel W. J. Couples - Confirmed reviews ALL

Great place nice rooms nice staff very friendly staff and great service would stay again

Customer review rating 3.5/5

Kelley T. Families - Confirmed reviews ALL

Disappointed there was no late night room service. TV intermittently turned to a black screen.

Customer review rating 4.0/5

Louise M. Business - Confirmed reviews ALL

This was my third year here and it is always a pleasure. The hotel is really clean and comfortable, the food is good, and the staff are very kind. Cannot fault the location either. Perfect for our conference near DFO. My only feedback is that the rooms could be cosier with a couple of throw blankets (you can order them) and the dessert/ snack menus were a bit dull when you want something. I was craving a chocolate or sth and they only had ice cream and mousse. The bed in my room was also a little too soft but I slept very well in the end.

Dear Louise, Thank you for taking the time to share your feedback. We are delighted that you found our hotel clean and comfortable during your third visit, and that our team’s kindness stood out. It is also great to hear you appreciated the food quality throughout your stay. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations, particularly regarding the room environment and our late-night offerings. Nonetheless, we are pleased our location proved convenient for your conference near DFO. We also value your compliments about the late check-out, breakfast experience, and the lovely view from your room. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Michelle T. Business - Confirmed reviews ALL

Great breakfast spread and coffee. Easy access to nearby CBD and a variety of shops and restaurants. Extremely good location with quick access to the Melbourne Convention and Exhibition Centre.

Dear Michelle T., Thank you for your positive feedback. We are thrilled you enjoyed your time at Novotel Melbourne South Wharf. It’s wonderful you appreciated our breakfast variety and specialty coffee offerings. We’re equally pleased our central location provided convenient access to Melbourne’s business district and retail areas while keeping you close to the convention center for your professional needs. We look forward to welcoming you again. Kind regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,108 reviews 9.2/10 Location
  • 2,698 reviews 8.2/10 Room
  • 2,562 reviews 8.5/10 Service
  • 63 reviews 5.8/10 WiFi
  • 1,137 reviews 8.8/10 Cleanliness
  • 584 reviews 6.6/10 Breakfast
  • 511 reviews 5.3/10 Value
  • 430 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.