Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,366 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,366 reviews

Customer review rating 5.0/5

Fee B. Business - Confirmed reviews ALL

Rooms super clean, modern and had everything I needed. Staff were super helpful. Definitely stay there again!

Dear Fee B., Thank you for your positive feedback. We are thrilled you found your stay at Novotel Melbourne South Wharf so enjoyable. Your kind words about our spotless rooms and modern amenities mean a lot to us. Our team takes pride in ensuring every detail meets your needs, and we’re delighted this made your business trip comfortable. It’s also wonderful to hear our staff’s helpfulness stood out during your visit, we aim to make every guest feel valued, especially our ALL Accor members. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Sayananta M. Business - Confirmed reviews ALL

friendly staff, good location and food was very good

Dear Sayananta, It was a pleasure to receive your kind feedback. We’re delighted your experience at Novotel Melbourne South Wharf met your expectations. Our team takes pride in providing warm service that makes every guest feel valued. Your appreciation for our prime location near Melbourne’s key business hubs and dining highlights like Mr Carpano’s authentic Italian cuisine truly motivates us to maintain these standards. We hope to welcome you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Rebecca H. Solo - Confirmed reviews ALL

I went to see Michelle Obama at the MCEC.

Dear Rebecca H., Thank you for your positive feedback. We’re thrilled you had such a great experience at Novotel Melbourne South Wharf. It’s wonderful to hear our services and facilities added comfort to your visit, especially during your trip to see Michelle Obama at MCEC. Our team takes pride in ensuring every guest enjoys seamless access to nearby venues like the convention centre, and we’re delighted this contributed to your memorable stay. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Chantal R. Business - Confirmed reviews ALL

Staff were fabulous. Particularly the older gentleman with an accent who was often working on the ground level greeting guests. He was such a bright and happy man who made you feel real joy any time you arrived in his presence. What a lovely welcoming face he was! I had also mistakenly booked too few nights and the woman who checked me in was so helpful. Nothing was a drama and she very quickly fixed the issue for me. Breakfast probably wasn’t as good as other novotel hotels I’ve stayed in but did appreciate the included barista coffee. Outside of this the rooms are comfortable and clean and so convenient when attending conferences.

Dear Chantal, Please accept our sincere thanks for this glowing review. We are thrilled to hear about your positive experience at Novotel Melbourne South Wharf. Your kind words about our team members, especially the warm welcome from our dedicated colleague on the ground floor, mean a great deal to us. We’re equally pleased our check-in team resolved your booking smoothly, we always aim to make every interaction effortless. That said, we regret any shortfall in your dining experience. While we’re glad you appreciated the barista coffee, we’ll review our breakfast offerings to ensure they meet the high standards guests expect. Finally, it’s wonderful to hear you value the ALL Accor loyalty benefits. Your Silver status unlocks even more rewards, and we hope you continue enjoying them during future stays. We all look forward to seeing you again in the future. Best regards, Novotel Melbourne South Wharf Team

Customer review rating 4.5/5

Lara P. Families - Confirmed reviews ALL

We had a lovely stay at Novotel after attending an event at the Convention centre. Staff were friendly, it was conveniently located and the restaurant served beautiful food. Things that would make the stay even better would have been to be provided with bottled water and a better discount for the overnight parking as it was only $1 different to the public rate.

Dear Lara, Thank you for taking the time to share your feedback. It’s wonderful to know you had such a pleasant family stay with us. We’re delighted our team’s welcoming approach and the quality of our dining options contributed to your experience. Our chefs take pride in crafting memorable meals, and we’re thrilled this resonated during your visit. That said, we regret any shortfalls in amenities and value perception. While our parking rates align with nearby facilities, we’ll review how we communicate benefits to loyalty members like yourself. Nonetheless, we’re glad our proximity to key venues like the Convention Centre added convenience to your trip. The connection to Melbourne’s vibrant South Wharf precinct remains one of our strongest assets. We do hope to have the opportunity to welcome you back in the future. Best regards, Novotel Melbourne South Wharf Team

Other web-users rate our hotel

  • 1,976 reviews 9.2/10 Location
  • 2,506 reviews 8.2/10 Room
  • 2,356 reviews 8.6/10 Service
  • 59 reviews 5.2/10 WiFi
  • 1,047 reviews 8.5/10 Cleanliness
  • 572 reviews 6.4/10 Breakfast
  • 483 reviews 4.9/10 Value
  • 393 reviews 9/10 Vibe

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