Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,773 reviews

Novotel Melbourne South Wharf - Image 1
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Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,773 reviews

TripAdvisor Rating  4.5/5  496 reviews

Certificate of excellence 2024

Great service, quality and location!

Customer review rating 5.0/5

Jen Solo - Confirmed reviews ALL

Dear Jen, Thank you very much for your kind review. We are thrilled to hear you had an excellent stay at Novotel Melbourne South Wharf. We are delighted that you enjoyed the comfort of your bed, the quality of our linens, and the selection of shower products. It is always a pleasure to hear that our room service met your expectations and that you found the value for the price to be satisfactory. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay. However, we understand that the requirement to log into the Accor website was not ideal for you. We appreciate you bringing this to our attention and would like to apologize for any inconvenience this may have caused. Finally, we are pleased that the upgrade to a king room enhanced your stay with us and that our location was to your satisfaction. Our central location, providing easy access to the Melbourne Convention & Exhibition Centre and the DFO Shopping Centre, is indeed one of the aspects our guests love most about our hotel. It would be a pleasure to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

average

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Dear O., We would like to thank you for this review about your recent experience in our hotel. We are disheartened to hear about the issues you faced regarding the bond/security deposit, which contrasted with the information you received prior to your arrival. Our aim is to provide clear and consistent communication to our guests, and it seems we fell short in this instance. Additionally, we regret to learn that the room amenities and the comfort of the bed did not meet your expectations. Nonetheless, we understand that every guest has unique needs and we apologize that we did not reach the mark for you. Moreover, we are sorry to hear that the shower hose was not functioning properly during your stay. We appreciate you bringing this to our attention, as we strive to maintain all aspects of our guest rooms in perfect order for a pleasant experience. Once again, thank you for your feedback. Kindest regards, Novotel Melbourne South Wharf Team

Friendly staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Dear Tania, Thank you very much for your kind review. We are absolutely thrilled that your stay with us left such a positive impression. It is our delight that the warm reception from our staff and the thoughtful gesture of a bottle of bubbles contributed to a memorable 18th visit. Your appreciation for these details truly resonates with our commitment to providing exceptional experiences. Rest assured, we shall continue to uphold these standards and ensure each stay is as pleasant as the last. It would be a pleasure to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Customer review rating 5.0/5

Jessie R. Business - Confirmed reviews ALL

Dear Jessie, We would like to thank you for this review about your recent experience in our hotel. It's fantastic to hear that your stay with us was enjoyable. We are glad that the welcoming presence of our staff at the front desk and the immaculate condition of your room contributed positively to your time at the hotel. Our team takes great pride in delivering exceptional service and ensuring a clean and comfortable environment for our guests. However, we regret to hear about the difficulties you faced with the booking process. We understand how crucial a smooth and responsive reservation system is, and we apologize for any inconvenience caused. Your comments have been noted, and we will look into improving our communication channels to better serve our guests in the future. Nonetheless, we are pleased that the overall experience met your expectations, with our hotel's offerings and facilities making your visit memorable. The strategic location of Novotel Melbourne South Wharf provides direct access to attractions such as the Melbourne Convention & Exhibition Centre and the DFO South Wharf, enhancing the convenience and enjoyment of your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Novotel Melbourne South Wharf Team

Very comfortable and quiet

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Lisa, Thank you for this great review. It is truly rewarding to hear that your stay at Novotel Melbourne South Wharf was so enjoyable. We are delighted that you found comfort in our accommodations, and we pride ourselves on providing a tranquil environment for our guests to relax. It's wonderful to know that you experienced the attentive and supportive service our staff is known for. Our location, directly opposite the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is indeed a highlight for many of our visitors, and we're glad you appreciated it. We look forward to welcoming you back soon. Kind regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,141 reviews 9.1/10 Location
  • 2,709 reviews 8.4/10 Room
  • 2,565 reviews 8.7/10 Service
  • 58 reviews 6.2/10 WiFi
  • 1,129 reviews 8.9/10 Cleanliness
  • 620 reviews 6.9/10 Breakfast
  • 513 reviews 5.3/10 Value
  • 434 reviews 9.1/10 Vibe

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