Dear Zorglan, Thank you for taking the time to tell us about your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. Naturally, it is always a concern when our guests leave the hotel dissatisfied, particularly as we pride ourselves in providing our guests with a high level of customer service and attention to details. It would seem that your experience fell far short of the service standards we aim to provide and assure you that we will try to improve the aspects that you have highlighted because we care about our guests’ satisfaction. We would love to welcome you again in the future to show you that we have improved our services. Yours sincerely, Samir Arora General Manager

Dear Abdualrhman Mohammad S., We would like to take this opportunity to express our gratitude for choosing The Retreat Palm Dubai MGallery by Sofitel. Although it was an immense pleasure for us to host you at our property, we would like to offer you our sincere apologies as the services and the experience did not meet your expectations. We would like to share that we give utmost care and value to our guest experiences and views. We work tediously and meticulously to ensure that our guests are happy and go back with memories that they would cherish. We regret not being able to deliver and request you to give us one more chance to welcome you again to our property. We would like to assure you that this time you will leave with warm memories and happy with our services. Yours sincerely, Samir Arora General Manager

Dear Shabaj S., Thank you very much for your very positive review of your recent stay with us at The Retreat Palm Dubai MGallery by Sofitel. With much pleasure I read about your experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our neat, clean hotel and our very qualified and helpful heartists who are indeed a credit to the hotel. Be assured that your kind praise will be shared with them. We look forward to welcoming you back to our resort soon. Sincerely yours, Samir Arora General Manager

Dear Jakub H., On behalf of The Retreat Palm Dubai MGallery by Sofitel team, we would like to thank you for your precious time enlightening other travelers about your experience at our resort. Your sincere comments and observations are highly appreciated. We are delighted that you had quality time and your feedback has been forwarded to all the team members at the resort. I have also taken note of our comment in the survey and will take immediate and necessary action to improve in the mentioned area. Looking forward to welcoming you back in the near future. Yours sincerely, Samir Arora General Manager

Dear Mark P., Thank you for sharing such a wonderful feedback with us. We are so happy to receive you at The Retreat Palm Dubai MGallery by Sofitel - truly nothing could make us happier. Your kind words for recognizing all the efforts and work put in by our associates and in particular Courtney, makes all of us smile and feel proud. Your compliments will certainly serve as a wonderful motivator for all of us to continue striving for service excellence. Thank you for spreading positivity and becoming a part of The Retreat Palm Dubai MGallery by Sofitel family. The entire team awaits your return. Yours sincerely, Samir Arora General Manager

Dear Salsinha Neves T., We very much appreciate your comments regarding your stay at the The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Samir Arora General Manager

Dear Lucy L., Thank you for finding the time to complete the survey and appreciate your positive feedback about your stay at the hotel. I have shared your feedback with the team so they share your satisfaction and keep doing their best. Positive evaluation of our guests is the best reward for all of us - thank you. In addition, we have noticed your comments and low scores in the survey. I am personally looking into these concerns with the respective managers and I assure you that you will see the change when you visit us again. We look forward to welcoming you again soon. Yours sincerely, Samir Arora General Manager

Dear Fend D., Thank you for reviewing your recent stay at The Retreat Palm Dubai MGallery by Sofitel. It is wonderful to hear we were able to make your stay special. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will certainly pass on your comments to the entire team. We are thrilled you enjoyed your recent stay with us and thank you for making us your choice of hotel when visiting Dubai. We look forward to welcoming you back again very soon. Sincerely yours, Samir Arora General Manager

Dear 890touatic, Thank you so much for taking the time out to share your valuable feedback and rating us 5 bubbles on TripAdvisor. We are pleased to learn that your stay with us was wonderful. We highly appreciate your kind words about our team especially the services delivered by Anas and Amith. We are thrilled that we were able to exceed your expectations during your stay with us. Once again, thank you so much for choosing The Retreat Palm Dubai MGallery by Sofitel as your destination; it has been an immense pleasure serving you. We eagerly look forward to welcoming you back again soon. Yours sincerely, Samir Arora General Manager

Dear JohannV_11, Thank you very much for your feedback regarding your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I regret that we could not meet your expectations concerning our facilities and services for which I offer you my sincere apologies. Please kindly rest assured the information has been taken into most serious consideration by the management team with an aim to improve our product and elimination of unfortunate flaws. Thank you for sharing your opinion with us. Nevertheless, we very much hope that nothing will prevent you from visiting us again in the future. We are very much looking forward to the opportunity of welcoming you back to our resort. Yours sincerely, Samir Arora General Manager

Dear Faisal A., Thank you for providing your feedback and letting us know about your experience at our resort. It was a great pleasure to welcome you at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to read that you had an incredible stay with us and enjoyed the resort’s look and feel, our facilities and impeccable services. We are indeed concerned that we have come short of meeting your expectations where breakfast is concerned and assure you that each comment is reviewed with members of the concerned team and necessary action is taken to ensure this does not occur in future. We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. We look forward to welcome you in the near future. Yours sincerely, Samir Arora General Manager

Dear Richard Gareth H., Thank you very much for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to detail your experience with us of your wife’s 40th birthday. It was an honor for us to host you during this special and memorable occasion. I was so pleased to read how our teams, created an environment which exceeded your expectations. It always gives me great joy to read comments that praise our heartists, as they truly go above and beyond to ensure every guest experiences the height of luxury during their stay. They have all been separately recognized for their contributions. My team and I greatly look forward to hosting you again in the very near future. Sincerely yours, Samir Arora General Manager

Dear Oksana K., Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel. On behalf of the whole team, we regret the inconveniences caused during your stay. Your feedback is valuable to us, thus, we have noted your concerns and corrective measures will be taken, while we continuously strive to provide better services. Moreover, regarding the charges, our Front Office Manager is in contact with you to resolve this issue at the earliest. Once again, we would like to thank you for telling us about your concerns and allowing us an opportunity to improve in the areas you have pointed out in your survey. We hope to be of service to you as we are confident that we can meet your expectations on your next visit to Dubai. Yours sincerely, Samir Arora General Manager

Dear Marcel Julius H., Thank you for highlighting so many aspects of your positive stay experience for which we are so thankful. It brings me great joy to read such a lovely feedback on your experience at The Retreat Palm Dubai MGallery by Sofitel. I am beyond proud to read that our talented heartists took such great care of you. Please be assured that I will pass on your comments to Sola, Shruthi, Islam, Tracy, Mahmoud, Maaz, Marcus, Shenawy, Santhosh, Hassan, Sharkool and Prateek as well the rest of the team. Comments like yours motivate us to continue striving and becoming the best in the city. Therefore, thank you again for sharing such an amazing feedback of our facilities and our professional hospitality. We look forward to welcoming you back for some more memorable experiences with us. Yours sincerely, Samir Arora General Manager

Dear a. M., Thank you for taking the time to write a review. Your feedback is very important to us and we are glad we were able to exceed your expectations during your stay with us. We are happy that we were able to be a part of your stay experience. I have shared your comments with the team and thanked them for helping make your visit memorable. I have also noted the low scores for the Club Lounge. I have personally discussed with the concerned manager and we have started retraining our heartists and have taken necessary measures to ensure that these issues will not occur in future. Thank you again for your valuable feedback and we look forward to welcoming you back to our hotel in the nearest future. Yours sincerely, Samir Arora General Manager