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The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating 4.5/5 3,902 reviews

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The Retreat Palm Dubai MGallery by Sofitel
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+ 21 Services

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • DUBAI INTL Paying
  • Dry cleaning / Ironing
  • Concierge
Catering
  • 4 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah
Dubai, UAE
PO Box 118237
 dubai
united arab emirates

Tel: +97145247777

Fax: (+971)43944785

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS :25.139515, 55.142383

Our accommodation(s)

Our restaurants and bars

Ripples Juice Bar

Type of cuisine: International

Ripples Juice Bar offers a large selection of freshly squeezed fruit and vegetable juices and signature mocktails, as well as a variety of tasty street food from around the world, served from the poolside food truck.

Vibe - All-Day Dining Restaurant

Type of cuisine: Healthy eating

The All-Day Dining Restaurant features live cooking stations and a dedicated BBQ station, all offering hearty, healthy meals prepared a la minute with the freshest ingredients. Various theme nights will be offered throughout the week.

Bait Al Nakhla

Type of cuisine: Regional

'The House of the Palm', the newest addition on the Palm Jumeirah, overlooking the stunning backdrop of beautiful sea views, invites you to savor traditional Arabic cuisine in modern surroundings with the fragrance of the past and the authenticity.

Chapters Restaurant

Type of cuisine: Healthy eating

Chapters, the resort's lobby café, is a great place to socialise over a morning coffee or to enjoy the peaceful surroundings and read a book from our library as you enjoy afternoon tea.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 46 m²

  • Maximum capacity: 15 people

  • Maximum banquet capacity: 3 people

Find out more

Our guest reviews for
The Retreat Palm Dubai MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,902 reviews

TripAdvisor Rating 4.5/5

2,493 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good customer service.

Customer review rating 4.5/5

Muhammed Couples - 14/09/2021 Confirmed reviews ALL

Me and my wife thoroughly enjoyed our stay. All staff were very helpful, courteous and attended to all our needs. The spa service was excellent. Me and my wife both enjoyed our treatments. The resort exceeded our expectations.

Dear Muhammed N., Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you have enjoyed your overall stay with us. I am so pleased that you specifically appreciated the customer service our team has provided. I will certainly share your great feedback with Samson, Hamza and the team as I know they will be delighted to hear that you have recognised their efforts. In addition, we have noticed your comments and low scores for breakfast, checkout as well as lunch and dinner and I am personally looking into these concerns with the respective managers. I assure you that you will see the change when you visit us again. Once again we thank you for your kind review and look forward to welcoming you back for yet another pleasant and memorable stay soon. Yours sincerely, Samir Arora General Manager

Location a bit far but very nice, well trained staff.

Customer review rating 5.0/5

Toufik B. Families - 14/09/2021 Confirmed reviews ALL

It was a pleasure staying at The Retreat MGalleryis a very nice quiet hotel with an excellent break fast and high standards hospitality service. Overall the experience was brilliant and I really enjoyed a week with my little family. I will definitely stay there again. All the staff were very nice and helpful.

Dear Toufik B., We greatly appreciate the time you have taken to write a fantastic review following your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We truly believe your comments will give our readers a much broader insight into our many qualities, which influenced positively on your overall enjoyment and experience. We genuinely care about our guest’s wellbeing, satisfaction, contentment and comfort. Therefore, it will give us enormous pleasure to share your kind words with Hamza, Doston, Jon, Mustafa and the entire team who went over and beyond to ensure your stay was a success. Thank you for sharing your thoughts. We absolutely loved having you here, and we look forward to warmly welcoming you back to our resort soon. Yours truly, Samir Arora General Manager

Great place to relax and put your feet up.

Customer review rating 5.0/5

Moutasim S. Families - 13/09/2021 Confirmed reviews ALL

Had an amazing time from the time we checked in to the time we checked out. We were fortunate enough to have our rooms upgraded to the Superior room and Suite. 5 stars hands down, very spacious and a view to die for. Our rooms were kept clean on a daily basis and Rahul and Arsalan did a great job. The breakfast was probably 4 out of 5, as it didn't change much from day to day. However, Shruti and Hamza made our breakfast say every morning very pleasant. The both looked after as and made sure we got whatever we needed. All in all an absolutely amazing stay, and would highly recommend this place to anyone.

Dear Moutasim S., It is great to know that you had an amazing stay at The Retreat Palm Dubai MGallery by Sofitel and I would like to thank you for taking the time to share your kind experience with us. It was a pleasure to read your review and to see that you enjoyed our hotel, food offerings, friendly heartists and appreciated our services. Rahul, Arsalan, Shruthi, Hamza and every one of us are indeed happy that you left with lasting memories. On the other hand, we regret to read that your experience at breakfast was not what it could have been. Please know that the point you have raised is currently being addressed with urgency and with priority, as what you had experienced does not reflect the standards we uphold in our hotel. Thank you once again for sharing your experience with us and I really hope to have the pleasure of welcoming you back to the hotel in the near future. Yours sincerely, Samir Arora General Manager

Everything was just perfect, from the services to the friendly staff to the food to the retreat program

Customer review rating 5.0/5

Leenah A. Solo - 10/09/2021 Confirmed reviews ALL

I had come for a 24 hr retreat and I enjoyed every single bit of it. I’ve been in the UAE for the past 30 years and This is one of the best experiences that I had so far.

Dear Leenah A., Greetings and thank you for choosing The Retreat Palm Dubai MGallery by Sofitel as your destination to stay in Dubai. It is such an honour to know that everything was just perfect and that you enjoyed every single bit of your 24 hr. retreat, super healthy food at Vibe and our hospitality. Thank you for your positive feedback that I will share with Anirban and all the heartists to continue our great team work. We wait to see you again in the near future. Yours sincerely, Samir Arora General Manager

Staff is very cooperative

Customer review rating 5.0/5

Kashesh Business - 08/09/2021 Confirmed reviews ALL

Absolutely loved the hospitality and personal attention of all the staff and absolutely lovely view amazing food it’s a beautiful place

Dear Kashesh Bhatia G., Thank you for your kind feedback. We were all delighted to read that you have enjoyed your stay with us at The Retreat Palm Dubai MGallery by Sofitel. Reviews like yours is what keeps us thriving for excellence. We are delighted to read that you enjoyed the facilities and the service. Your kind words are highly appreciated, especially your recognition of our heartists. I have already shared your review with the team – highlighting in particular Lamia. My team and I look forward to the pleasure of welcoming you back for another memorable experience and we will ensure that you have a relaxed stay at our resort. Yours sincerely, Samir Arora General Manager

All is good. Staff, food, location, interior designs. All is perfect.

Customer review rating 5.0/5

Sharon L. Families - 07/09/2021 Confirmed reviews ALL

I celebrated my birthday and they give me a very nice surprise. I paid for summer promo yet they upgraded my room into suite. The set up of bed are nice with greeting card and a cake. Well done to everyone.

Dear Sharon l., I very much appreciate you taking the time to provide comments on your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I am delighted to read that you had a nice experience at our hotel. I am also glad to know that my heartists took good care of you and surprised you in your special day. We hope all your birthday wishes come true and we look forward to seeing you again soon. Yours sincerely, Samir Arora General Manager

Good safe stay and great view

Customer review rating 3.5/5

Muhammad D. A. Couples - 07/09/2021 Confirmed reviews ALL

Over all experience is very good , pillow should be replaced with good one and there should be mouth wash or paste must be there with bathroom Accessories and food menu must be mor good current one is not that much good

Dear Muhammad Danish A., Thank you for your feedback about your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We feel humbled to learn from your comments that your overall stay was very good and safe. Thank you also for highlighting the lovely view of the skyline and Palm Jumeriah. However, we regret to learn that you were not completely satisfied due to a few concerns you had to encounter during your stay. Please note we do have a pillow menu and accessories available at the hotel however, they are provided on request by the housekeeping team and also our culinary team will work on the menu options to suit all our guests’ tastes and needs. We are glad to read your helpful comments and we sincerely hope you give us one more opportunity to host you again in the near future. Yours sincerely, Samir Arora General Manager

Amazing service and staff.

Customer review rating 5.0/5

Amjad I. Couples - 07/09/2021 Confirmed reviews ALL

I keep visiting this hotel due to the level of service the staff provides.

Dear Amjad I., Greetings from The Retreat Palm Dubai MGallery by Sofitel. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and our TrustYou readers. We believe that our dedicated heartists play a key role to our guests' overall experience. as we know sharing your compliments with them will be a great source of motivation to keep on going the extra mile. Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Yours sincerely, Samir Arora General Manager

Kid Friendly

Customer review rating 5.0/5

Mary G. Families - 06/09/2021 Confirmed reviews ALL

it was a great experience, i booked the hotel to celebrate my daughter's 2nd birthday

Dear Mary G. Dedace, Thank you for taking the time to tell us about your experience at The Retreat Palm Dubai MGallery by Sofitel. I am delighted that you enjoyed your stay. I am very sorry to hear that the breakfast did not meet your expectations. I have noted your comments, which I have since discussed directly with the Food and Beverage and culinary teams. Please be sure that we will learn from your concerns as we aim to improve our services in order to provide comfort to all our guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours sincerely, Samir Arora General Manager

Good stay and service

Customer review rating 5.0/5

Muhammed T. Families - 05/09/2021 Confirmed reviews ALL

Excellent

Dear Muhammed T., Thank you so much for your refreshing review reflecting every aspect that impressed you during your recent stay with us. It gives us immense pleasure and a sense of pride to read from a thoroughly satisfied guest. Please accept our heartfelt gratitude for your kind words of appreciation about the hotel and facilities. We particularly would like to thank you for highlighting the excellent service rendered by our friendly and professional team. Thank you again for choosing our hotel and very much look forward to having the opportunity to serve you in the future. With kind regards, Samir Arora General Manager

Wonderful getaway

Customer review rating 4.5/5

John S. Couples - 05/09/2021 Confirmed reviews ALL

Thank you so much for hearing my requests, and for being accommodating.

Dear John Christopher S., I was delighted to receive your positive comments regarding your recent stay with us here at The Retreat Palm Dubai MGallery by Sofitel. Little things make a difference and we work hard at ensuring our guests experience this. It is always a pleasure when our heartists are acknowledged and recognized for going the extra mile to enhance our guest experience, and I have personally taken the time to share your wonderful feedback with Courtney from the reception, and the entire team. I have also noted your comment about the tables placed in the very far corners at the restaurant and discussed this with the Food & Beverage team. Thank you once again for selecting our hotel as your preferred place to stay while in Dubai and we do look forward to welcoming you back again. Yours sincerely, Samir Arora General Manager

Lovely service

Customer review rating 5.0/5

Tanya Friends - 01/09/2021 Confirmed reviews ALL

Loved the facilities. The whole experience exceeded expectations and the staff were very accomodating and sweet!

Dear Tanya Nilesh T., Thank you very much for sharing your kind review about your recent experience at The Retreat Palm Dubai MGallery by Sofitel. I was delighted to read that you enjoyed your stay at our resort and that you appreciated the facilities and the service provided by our heartists. We would be very happy to welcome you back for another memorable stay with us. Yours sincerely, Samir Arora General Manager

Good stay

Customer review rating 4.0/5

Moiz A. Families - 31/08/2021 Confirmed reviews ALL

2 things where improvement is required: Check-in experience and Check-in and Check-out timings The room was decorated for someones birthday so we were surprised to see the birthday decoration. We had to remove it from the bed. The booking showed laguna park was included but when i asked for the tickets to laguna park, the check-in staff apologised that she mentioned that on the booking by mistake. Apart from the above 2 issues, the stay was very good and relaxing.

Dear Moiz A., Thank you for staying at our hotel and for taking the time to share your feedback. We are delighted to read you had a good time and truly appreciate your kind words on our facilities and amenities. We have passed on your positive feedback to the team. However, please accept our regret for not being able to live up to your expectations completely. We are always in the process of improving our standards, and I have addressed the issues raised by you with the concerned managers. We assure you that appropriate actions will be taken to deliver the best experience to our valuable guests. We hope that you will allow us another chance to be of service to you and to provide you with a better experience during your next stay with us. We do look forward to have you as our guest again. Yours sincerely, Samir Arora General Manager

pleasant stay and clean place

Customer review rating 4.0/5

Triveni T. Couples - 31/08/2021 Confirmed reviews ALL

it was our anniversary and I sincerely appreciate the efforts of the hotel staff to have organised a wonderful deco in our room and a cake for our anniversary. It made our day. IT was a weekend and the spa was fully booked, hence could not enjoy that facility. We did enjoy the beach. The pool was also crowded. The special BBQ dinner was awesome. the breakfast was also good, the staff were very friendly. In total, we had a very pleasant stay.

Dear Triveni T., Thank you for taking the time to share your feedback in regards to your recent stay with us. We are delighted to know that you had an enjoyable stay with us, especially that you enjoyed your anniversary celebrations. We appreciate your kind compliments in regards to our service and facilities. We look forward to welcome you back to The Retreat Palm Dubai MGallery by Sofitel, in the very near future. Yours sincerely, Samir Arora General Manager

Great stay

Customer review rating 5.0/5

Mary G. Families - 29/08/2021 Confirmed reviews ALL

All are great

Dear Mary G. Z., We very much appreciate your comments regarding your stay at The Retreat Palm Dubai MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Samir Arora General Manager

Good stay and clean

Customer review rating 5.0/5

Hani A. K. Families - 27/08/2021 Confirmed reviews ALL

It was a very wonderful experience and a special thanks to all the staff in the restaurant and in the reception and special thanks to the manager Rami for solving my problem and acting professionally,

Dear Hani E., Thank you so much for this feedback of your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are pleased to know your stay was wonderful. Please rest assured I will share your compliments with Ramy for solving your concern and for making your overall experience extra special. We sincerely look forward to welcoming you back for yet another great stay with us. Yours sincerely, Samir Arora General Manager

Long check-in, still waiting for my points

TripAdvisor rating 3.0/5

sarakinditaly 13/04/2021 TripAdvisor review

I am an Accor platinum member. Called the hotel to check if I could use one of my suite upgrades and they said it had to be done at check-in and I had to book a more expensive room to get it (full sea view). I arrived and I was told my reservation was not in the system as the system was down. Once found, he said no suites were available, which was “surprising” considering that they were still available for booking on their website. I was then sent to speak to the manager, which took another 20 min wait. After check-in was done, I was given the keys to the room 1h+ after check-in time (which was supposed to be 3pm). The room was nice and spacious, with a beautiful view. All the staff was really great. The property has a private beach and a good restaurant onsite (doesn’t serve alcohol). The day after, we got a late checkout at 2pm but could stay at the beach longer. All in all, I give it only 3 points because, despite the staff and properly were 5, the check-in and the delay in getting the Accor points are a huge bummer.

Dear Sarakinditaly, Thank you for choosing to stay at The Retreat Palm Dubai MGallery by Sofitel and for constructively bringing the above mentioned to our attention. We sincerely regret to read of the unpleasant experience you had with us at check-in. We could have handled your situation in a much faster and professional manner and assure you that we will take necessary steps to correct ourselves and prevent such incidents from occurring again. Moreover, our Front Office Manager will contact you regarding the Accor points to resolve it as soon as possible. On another note, we are glad you appreciated our property and the service delivered by our associates and do look forward to your future visits to Dubai and to welcome you back to our hotel. Yours sincerely, Samir Arora General Manager

Great hotel to resonable price

TripAdvisor rating 5.0/5

DayTrip21876890511 02/04/2021 TripAdvisor review

We had a great time staying at The Retreat Palm Dubai, mainly because of the incredible staff, specially Mr. Ajmair from reception and ladies from Club Lounge. Very good breakfast buffet with everything you could want. Very good pool and also the beach which was directly adjacent to the pool area. We would stay there again , we will recommend this hotel

Dear DayTrip21876890511, Thank you for taking the time to share your impressions with us. I am delighted to hear that your stay with us was a success. All our associates work very hard to meet our guests’ needs and exceed their expectations. I will therefore personally pass on your praise to our entire team and especially to Ajmair and the ladies from the Club Lounge. Thank you again for such a wonderful feedback. We hope to welcome you again very soon. Yours sincerely, Samir Arora General Manager

Nice short stay

TripAdvisor rating 4.0/5

X A 30/03/2021 TripAdvisor review

Nice hotel price for location and value, staff were friendly, variety in breakfast. pool and beach were clean and well maintained. Room is spacious and clean as well, nice location away close to atlantis.

Dear X A, Thank you for the great feedback of your recent holiday experience at The Retreat Palm Dubai MGallery by Sofitel. Guest satisfaction is our number one goal and there is nothing better than achieving it. We are happy our hotel and associates were able to meet all your needs during your stay. We are very pleased to read that you liked the hotel, price, location, variety of breakfast, pool, beach and that you found it to be clean and well maintained. We are grateful for your compliments towards our friendly associates, whose kindness and helpfulness is one of our hotel's greatest strengths and I assure to congratulate them all for their contribution to your wellbeing whilst in our hotel. Once more, we thank you for sharing your experience with us and look forward to serving you again soon. Yours sincerely, Samir Arora General Manager

Crowded & smallish; poor lounge offering

TripAdvisor rating 2.0/5

DownunderUp 04/03/2021 TripAdvisor review

Expected a nice MGallery style hotel - but looks run down. Feels overcrowded; literally sitting on top of ur neighbors at the pool. Club offering pathetic. Breakfast basic. Construction site next door to the hotel.

Dear DownunderUp, Thank you for sending us your honest feedback. We are deeply sorry to hear that you did not fully enjoy your experience at our hotel, as we strive each day to make each guest stay a memorable one. I have reviewed your comments in detail, along with our teams and managers of each department, and would like to assure you that all the mentioned concerns will be addressed immediately. Moreover, concerning the building site, I would like to inform you that Dubai is currently undergoing major changes for the better and regrettably, the construction noise does affect the tranquility of the hotel. Once again, please accept our apology and we sincerely hope you will stop by our hotel on your next visit to Dubai to see the improvements we have made. Yours sincerely, Samir Arora General Manager

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