ibis Dubai Al Barsha Hotel 3 stars

The bed is comfortable. However the room is a dated product and in need of a refurb. The HVAC systems needs to be changed: i) When the AC is on, it’s as if I’m sleeping in a plane ii) the room reeked of cigarette despite being in a non smoking section. Accoustics need to be improved as you can hear noise from the hallway

I booked Ibis Al Barsha, however, was told the day I was arriving that Ibis is still closed and I need to stay in Novotel. Upon arriving at Novotel, the security at the entrance had asked me to park myself in the basement (which is fine), however, he asked me "how many bags do you have?" I said I have one bag. He asked me to park in the basement and someone will help me with my bag. I went into the basement, couldn't find the lift (no signage), and was told by another (extremely rude) security that I need to park, WALK up the stairs and CARRY my bag up the stairs. Luckily I found a passing guest who showed me where the lifts are. Secondly, I arrived at the check in desk, felt super uncomfortable as there were 6 guests not wearing masks, no staff cared to ask them to put their masks on. I was checked in by the manager who was great, however, the first room I got had (what looked like) blood stains in the bath tub and a very dirty carpet. Felt super unhygienic. They moved me to a different room and requested to continue my stay at Novotel instead of moving to Ibis. On the second day, I was woken up at 1am to my hotel phone ringing, no answer when I picked up. Staying alone, it is frightening for that to happen. This was followed by a knock at my door at 1:30am saying it was room service- I was asleep and did not order anything. Later that morning, housekeeping forgot to remove the "please make my room sign" from my door after cleaning, and came to my room at around 4pm. He knocked, as I was walking to the door, he tried to let himself in (it was less than 1 minute after the knock that he tried to open the door). I could have been changing, or in the shower. Absolutely ridiculous. There is NO edible food in the hotel, the breakfast was disgusting (sorry for being harsh, it really was), there's no menu items for room service, forcing me to keep having to order from outside repeatedly and essentially eating cold food. Overall, I had by far the worst experience I have ever had staying at ANY hotel in the entire world. Absolutely disappointed, I do not see myself staying in any Novotel hotel in the world again. P.S. Your hair dryers are from 1900.

Our booking was upgraded to novotel it was good stay. Memorirable stay! reservation staffs was really helpful especially robin alex! However during our stay we had issue in our room bathroom door had where it was not getting locked wehad to call the engineer and team where our time was bit lacking . Rather than that we over all enjoyed our stay

I have booked Ibis via accor page. Airport taxi dropped me infornt of hotel after taxi left only realized that IBIS closed and that info heard only from the security. Hence I had to walk all the way from Ibis to Novotel caring two bags weight 30 kg + one handbag (7kg). No one informed me via email or at the booking that Ibis is closed and you have to checkin at Novotel. Even I called the reservation team, if they informed me earlier this can be avoided. Its quit hard that time:-( Apart from that the stay, staff and service at the hotel is great.

Very satisfied with the property. The staff is friendly and professional. The location is quite convenient. Very close to Mall of the Emirates, downtown and Dubai Marina. The rooms are clean and tidy.

.Nice but old designed small rooms

I informed you with exact arrivaltime and even checked in online....no information that I was rebooked to another hotel.....obviosly you still do not know that the hotel is closed for good. very very disappointed....will never book your hotel again....

You got to improve the front desk staff quality, they are very slow and dose not look pleasant infect poor focus at the customers standing in front , Also taking so much time to alot the rooms even the booking was done online and payments already done Regards

I stayed at the Novotel Al Barsha 3 times, I was happy for a couple of times but the last time had issues worth the room, I was not clean, there were some left overs in the rooms, the power went off in the middle of the night and the emergency light switched caused me to a disturbed sleep

Given the challenging circumstances, the team at Novotel Barsha were extremely professional and courteous. I wish them the best and hope to be back at the Novotel during my next visit to Dubai...

very smooth .Food can get better when getting breakfast at the restaurant on M Floor

It was a good choice, I already stayed 5 months in this hotel, the staff was helpful and amazing especially MR Sabri & Miss Yasmina.... I’ll choose ibis for my next stay... Cheers

Check-in process was quick and prompt - the person at the counter was rather official than kind but that was the only thing to improve. Room was comfy, breakfast was amazing and tasty. Thanks!

Breakfast is not good , crowed with extra visitors , room are tide , away from metro station , however they a have a shuttle bus to most of attractions , room service is good , beds is tide and room it self

Have a great time