Mercure Dubai Barsha Heights Hotel Suites And Apartments

Customer review rating (ALL Rating) 4.2/5 194 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Mercure Dubai Barsha Heights launches brand new contemporary hotel suites on Sheikh Zayed Road

  • Conveniently located in the commercial hub of Internet City, Media City and Knowledge Village

  • Directly facing the Metro Station of Dubai Internet City.

  • All new 408 suites offers spacious living quarters, with ergonomically designed furnishings.

  • The hotel has 8 new meting rooms, all-day dining, café lounge, sports bar, and pool bar

Our accommodation(s)

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Hotel location

Mercure Dubai Barsha Heights Hotel Suites And Apartments

Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300
500300 DUBAI
United Arab Emirates

GPS:25.101158, 55.173058

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAY & NIGHT

Enjoy a delightful meal at Day&Night, ideal for luncheons or quality time with family and friends. Relax indoors or step out onto the outdoor terrace for an al fresco experience and savor international flavors for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  194 reviews

TripAdvisor Rating  4.5/5  2,608 reviews

Very bad attitude with 0 customer service

TripAdvisor rating 1.0/5

637yoiness TripAdvisor review

I am memeber of the gym but sorry to say that there is one instructor has very bad attitude in the gym his name is arus I think he is new but he is very bad attitude ! I think to speak to him to maintain his attitude because of this losing customer Specially the membership I have 8 years of customer service never speak to customer in rude way Very important to have training of customer service Not recommended Hotel and GYM

Dear Mr. Youness, Thank you for sharing your feedback. I do apologize for not meeting your expectations in regards to the experience in the gym area. I will make sure to share your comments further to the in charge managements in order for this situations to not occur again. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again. Sincerely, Mohamed Elatik Rooms Division Manager

Feeling at home after a long time at Mercure

TripAdvisor rating 5.0/5

fabiocT2867CQ TripAdvisor review

I have been in this property for ten years now, being probably one of the longest customers of this Hotel. As I said the first times I was here the feeling for us is to be at home. Undoubtably, one of the reasons is the level and friendliness of the people who attend the rooms and apartments, which, in my case is very relevant, feeling at home. Sometimes they change, now I would like to reference Sabina Bhandari Sanga and Anup, two very gentle and efficient attendants to my floor. For the reasons above and for their good service, I have extended my stay for the eleventh year. Fabio Chiusa, apartment 2002

Dear Valued Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the hosts. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager

Good

TripAdvisor rating 5.0/5

KHYBER V TripAdvisor review

Room is very clean we are happy to be here and thanks to suresh marvin rizwan from from concierge we will come back for stay and thanks specially suresa from concierge excellent service at all and location is best we will come again ............

Dear Valued Guest, Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our team. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Thank you Mercure staff

TripAdvisor rating 5.0/5

Eamun F TripAdvisor review

Amazing stay we loved the room was clean and the reception stay we really helpful they helped me a lot with all the requests and the made sure me and my family comfortable thanks to Marina and Zinab they were amazing and helping a lot along with Alina and super

Dear Valued Guest, Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely, Mohamed Elatik Rooms Division Manager

Triple U: Unclean, Unhelpful and Uninhabitable

TripAdvisor rating 1.0/5

sqbv2 Couples - TripAdvisor review

I don’t usually write bad reviews, but I just couldn’t let this one go by. I don’t know how this hotel is still functioning. I booked a 1 bed apartment for 1 month, and from the very get go, the apartment was unclean and the hob and oven were not working. Next, the lifts take 20 minutes to arrive. There is constantly a queue for the lifts as they’re just not functioning very well. As a result I am late to work most mornings. There was no iron provided so rang customer service to bring up to the room and they took around an hour. The delays could have been caused by the faulty lifts or lazy staff, who knows. They only clean the room on a Thursday and Sunday and don’t even do a good job of that. The bathroom is never cleaned to a good standard and they only started taking the bins out after I had to remind them. I have been continuously unhappy with the services provided so I decided to cancel the rest of my stay here. However they would not refund me the remainder of my stay, so I am still stuck in this hell hole. I may never be able to check out from this place as I am contemplating killing myself before then. I would never recommend this hotel to anyone. Please for your own sanity, stay away!

Dear Valued Guest, Thank you for your feedback following your recent visit to Mercure Dubai. We are disheartened to hear your comments about our hospitality and service as we are usually known for our attentive and friendly hosts who treats each guest with respect and we are truly sorry if you feel differently and would like to apologize. Again thank you for your feedback, hope this experience will not deter you from visiting us again in the future. Sincerely, Mohamed Elatik Rooms Division Manager

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Other web-users rate our hotel

  • 1,792 reviews 9.5/10 Location
  • 2,459 reviews 8/10 Room
  • 4,394 reviews 9/10 Service
  • 53 reviews 6.5/10 WiFi
  • 985 reviews 6.9/10 Cleanliness
  • 859 reviews 8.3/10 Comfort
  • 463 reviews 6.9/10 Breakfast

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