ibis Mazatlan Marina Hotel 3 stars

I made a reservation and they sent me one confirmation with the date being Dec 14th and another one that I didn't fully check out for the 13th. We were in Navojoa Mexico on the 13th in another hotel. When we got there we did not have a reservation because they said we missed it by one day. I showed them the one confirmation saying it was the 14th but then I went thru my old emails and found the one that said the 13th. I paid $49.95 or close to that the first time then the charged my over $70.00 the second time. That's a pretty expensive room. there is no refrigerator or microwave or coffee pot. the room was clean by small. I do not like overhead rain showers. The girls gave me and my husband a free breakfast because of the mess up and that was nice. But the service while we ate was minimal as the girls were applying make up to each other at the front desk. You need a bit better training. I think they were nice girls and sweet but...

It was great as usual.

It's too bad that the checking is too late, but everything else was excellent, i love that the rooms do not have carpet and everything was clean, service was great too

All the personal was very nice and helpful Love your Restaurant and good food nice and comfortable beds

The rooms were very clean and beds comfortable. Ice was readily available when needed. Will definitely stay at the Ibis Marina when we come again to Mazatlan.

The rooms are small but the bathroom is amazing. Beds are ok, not overly plush. Lack of amenities, (hair blower, ice bucket, hand towels, facecloths) Cost for pets is quite high in comparison to other hotel.

A nice new hotel. Good security as key card required for elevators. The room was very small. There was little room for luggage. It was ok for 1 but it might be right for 2 people with luggage.

Great

As I already said...it was very good....you want me ti make a sonnet out of ir?

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!

This hotel is the best hotel in Mazatlan – and the best value for money! Sleep Quality: It was perfect. No noise at all. View: We were in room 670 (excellent big room with 2 double beds) on the top floor – with a great view - we could even see the ocean and the three islands. Check-in: The male receptionist that checked us in is the best so far - very efficient and professional. Window: It does open – which is great compared with other Ibis hotels in Mexico where the windows do not open. Improvements – a few smaller details could be improved at this Ibis: Housekeeping: We have stayed at this Ibis hotel numerous times and each time our room’s housekeeping/cleaning has always been excellent (except for always getting only 2 towels for a 3 guest- booking) – however this time it was not excellent: 1. The floor was powdery (empolvado) with dust (the feet turned darkish quickly). 2. The beds were made sloppily the following morning (sheets wrinkly and not tucked in properly). 3. The dirty towels were not changed (which never happened before) - but taken back to hang on the bathroom hooks from the bedroom (and no third towel was provided). 4: No spare toilet roll was provided (which never happened before). Other Improvement: Sink Tap Water Pressure Issue (room 670): The hot water pressure was great but the cold water pressure was very weak/defect. Extras: We would love a refrigerator in the room (like in the big rooms of other Ibis Hotels in Mexico) - and we would happily pay more for a room with a refrigerator. We will happily return to this great Ibis Mazatlan Hotel in the future!

Found dirty floor, shower drain clog with hair, reading card deactivate 3-4 time . Very annoyeing, emergency doors was lock not permitted go to second floor,force to take the annoying elevator.

VERY CONFORTABLE

GOOD HOTEL + GOOD SERVICE

was good as expected