ibis Mazatlan Marina Hotel 3 stars

Customer review rating 4.5/5 477 reviews

ibis Mazatlan Marina
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+ 13 Services
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Room 1

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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

ibis Mazatlan Marina

Avenida Del Delfin 6300
Esq Quinta Avenida
Marina Mazatlan
82112
mazatlan
mexico

Tel: +526696904080

Fax: (+)6696904080

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :23.28360824, -106.45019422

Our accommodations

Standard Room with queen-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

STANDARD ROOM WITH TWO DOUBLE BEDS

  • Max. number of persons: 4
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Take a culinary journey to discover the flavors and culinary specialties of Mexico for a reasonable price. Enjoy fast service in a modern and relaxed setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE

Non contractual photo

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 42

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
ibis Mazatlan Marina

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

477 reviews

tripadvisor

TripAdvisor Rating 4.0/5

37 reviews

Always a great stay

Customer review rating 4.5/5

Susan Couples - 28/03/2020 Confirmed reviews ALL

Easy check-in and friendly staff. Nice to see the same staff and even remember us and our dogs name.

Dear Cheryl , We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Nice Hotel.

Customer review rating 4.5/5

Foxy Business - 28/02/2020 Confirmed reviews ALL

Comfortable, clean.

Dear Jonathan, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Good stay

Customer review rating 4.5/5

Juan S. Families - 04/02/2020 Confirmed reviews ALL

Great experience, good beds!

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com we'll really appreciate it. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Nice Environment

Customer review rating 4.5/5

Raca Business - 31/01/2020 Confirmed reviews ALL

Excellent worker team

Estimado Ramses, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Le comento que personalmente cargué sus puntos de lealtad que estaban pendientes, para que por favor, verifique su cuenta. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradeceríamos nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Very comfy bed, clean room

Customer review rating 4.5/5

Bc R. Couples - 27/01/2020 Confirmed reviews ALL

Had a great one night stay at the IBIS Mazatlan. Room was extremely clean and the bed comfy. Nice shower. Windows open for fresh air. Parking is available right in front.

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be very much appreciated if you could help us by sharing your experience with us on tripadvisor.com Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

We got charged twice

Customer review rating 4.5/5

Pamela K. Couples - 16/12/2019 Confirmed reviews ALL

I made a reservation and they sent me one confirmation with the date being Dec 14th and another one that I didn't fully check out for the 13th. We were in Navojoa Mexico on the 13th in another hotel. When we got there we did not have a reservation because they said we missed it by one day. I showed them the one confirmation saying it was the 14th but then I went thru my old emails and found the one that said the 13th. I paid $49.95 or close to that the first time then the charged my over $70.00 the second time. That's a pretty expensive room. there is no refrigerator or microwave or coffee pot. the room was clean by small. I do not like overhead rain showers. The girls gave me and my husband a free breakfast because of the mess up and that was nice. But the service while we ate was minimal as the girls were applying make up to each other at the front desk. You need a bit better training. I think they were nice girls and sweet but...

Dear Pamela K., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please let me know what can I do to improve your impressions from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

It's clean, modern and convenient!

Customer review rating 4.5/5

Ken Couples - 13/12/2019 Confirmed reviews ALL

It was great as usual.

Dear Ken, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will really appreciate if you could please share your opinion from us on tripadvisor.com Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Very confort stay

Customer review rating 4.5/5

Anonymous Families - 10/12/2019 Confirmed reviews ALL

It's too bad that the checking is too late, but everything else was excellent, i love that the rooms do not have carpet and everything was clean, service was great too

Estimado Juan F., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Verifiqué su registro y veo que entró a las 2 de la madrugada, esto e cualquier hotel se considera aún check in del día de reserva ya que los horarios de las habitaciones comienzan a partir de las 15:00hrs y se dejan hasta las 13:00hrs del día siguiente. Un early check in, se puede a partir de las 7 am u 8 am en algunos hoteles, otros hasta las 10:00am. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina
Customer review rating 4.5/5

Silvia M. Families - 30/11/2019 Confirmed reviews ALL

All the personal was very nice and helpful Love your Restaurant and good food nice and comfortable beds

Dear Silvia, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com we will appreciete it Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Staff were very helpful and considerate.

Customer review rating 4.5/5

Anonymous Friends - 25/11/2019 Confirmed reviews ALL

The rooms were very clean and beds comfortable. Ice was readily available when needed. Will definitely stay at the Ibis Marina when we come again to Mazatlan.

Dear G., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your opinon on tripadvisor.com would be great. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Very modern but comfortable

Customer review rating 4.5/5

Sandi Friends - 15/11/2019 Confirmed reviews ALL

The rooms are small but the bathroom is amazing. Beds are ok, not overly plush. Lack of amenities, (hair blower, ice bucket, hand towels, facecloths) Cost for pets is quite high in comparison to other hotel.

Dear Sandra B., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

The room was very small

Customer review rating 4.5/5

Carlos Solo - 06/11/2019 Confirmed reviews ALL

A nice new hotel. Good security as key card required for elevators. The room was very small. There was little room for luggage. It was ok for 1 but it might be right for 2 people with luggage.

Deae Mr J., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are low budget worldwide standardized hotels with more than 2100 properties in 60 countries. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Good

Customer review rating 4.5/5

Lupe S. Business - 28/10/2019 Confirmed reviews ALL

Great

Dear Mr.Torres, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

It was very good

Customer review rating 4.5/5

Victor Business - 14/10/2019 Confirmed reviews ALL

As I already said...it was very good....you want me ti make a sonnet out of ir?

Dear Victor Manuel M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Great stay!!

TripAdvisor rating 4.0/5

lazydayz2014 Couples - 04/10/2019 TripAdvisor review

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!

Dear Lazydayz2014: Thank you very much for taking the time to share your experience with us, we are so happy to know that we have fulfill your expectations. Ibis hotels are standardized hotels worldwide with more than 2100 properties in 70 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 23 hotels located in Mexico's main cities. I will share your comments with our staff, they will be thrilled to know that their job is recognized not only form us as hotel but also form our guests. We hope to see you back soon in Mazatlán, and give your dog a hug form us, he will be expected too! Have a wonderful day

This hotel is the best hotel in Mazatlan!

Customer review rating 4.5/5

Mr Families - 26/09/2019 Confirmed reviews ALL

This hotel is the best hotel in Mazatlan – and the best value for money! Sleep Quality: It was perfect. No noise at all. View: We were in room 670 (excellent big room with 2 double beds) on the top floor – with a great view - we could even see the ocean and the three islands. Check-in: The male receptionist that checked us in is the best so far - very efficient and professional. Window: It does open – which is great compared with other Ibis hotels in Mexico where the windows do not open. Improvements – a few smaller details could be improved at this Ibis: Housekeeping: We have stayed at this Ibis hotel numerous times and each time our room’s housekeeping/cleaning has always been excellent (except for always getting only 2 towels for a 3 guest- booking) – however this time it was not excellent: 1. The floor was powdery (empolvado) with dust (the feet turned darkish quickly). 2. The beds were made sloppily the following morning (sheets wrinkly and not tucked in properly). 3. The dirty towels were not changed (which never happened before) - but taken back to hang on the bathroom hooks from the bedroom (and no third towel was provided). 4: No spare toilet roll was provided (which never happened before). Other Improvement: Sink Tap Water Pressure Issue (room 670): The hot water pressure was great but the cold water pressure was very weak/defect. Extras: We would love a refrigerator in the room (like in the big rooms of other Ibis Hotels in Mexico) - and we would happily pay more for a room with a refrigerator. We will happily return to this great Ibis Mazatlan Hotel in the future!

Dear Fredrik H., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will have a conversation with our housekeeping staff in order to improve and that this experience won't happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very much appreciated. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Dirty room

Customer review rating 4.5/5

Marco Families - 28/08/2019 Confirmed reviews ALL

Found dirty floor, shower drain clog with hair, reading card deactivate 3-4 time . Very annoyeing, emergency doors was lock not permitted go to second floor,force to take the annoying elevator.

Dear Marco A., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

VERY PLEASANT

Customer review rating 4.5/5

Victor Business - 28/08/2019 Confirmed reviews ALL

VERY CONFORTABLE

Dear Victor Manuel, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

VERY CLEAN NICE PLACE

Customer review rating 4.5/5

Jacob P. Families - 15/07/2019 Confirmed reviews ALL

GOOD HOTEL + GOOD SERVICE

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ok

Customer review rating 4.5/5

Ac Business - 01/07/2019 Confirmed reviews ALL

was good as expected

Dear Enrique Alejandro, We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina (Opening June 2018). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you could please help us by sharing your experience with us on tripadvisor.com would be very appreciated Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina
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