ibis Mazatlan Marina Hotel 3 stars

Customer review rating (ALL Rating) 4.5/5 795 reviews

ALLSAFE approved hotel

Information message

ibis Mazatlan Marina
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+ 17 Services

Hotel location

ibis Mazatlan Marina

Avenida Del Delfin 6300
Esq Quinta Avenida
Marina Mazatlan
82112 mazatlan
mexico

Fax: (+52)6696904080

Check-in from 15h00

Check out up to 12h00

GPS:23.28360824, -106.45019422

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN LOUNGE

Take a culinary journey to discover the flavors and culinary specialties of Mexico for a reasonable price. Enjoy fast service in a modern and relaxed setting.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 42

  • Maximum capacity: 14 people

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Our guest reviews for
ibis Mazatlan Marina

100% genuine reviews from our guests

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ALL Rating 4.5/5

795 reviews

TripAdvisor Rating 4.0/5

49 reviews

Perfect

Customer review rating 5.0/5

Ralph Couples - 19/01/2022 Confirmed reviews ALL

The hotel is very modern and was spotlessly clean. It was easy to find. It had good on-site parking. Because the restaurant was closed Hector at the front desk ordered us pizza then drove to the pizza place and brought it up to our room. Thank you Hector !!

Dear Ralph , We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Okay stay

Customer review rating 3.5/5

Anonymous Solo - 16/01/2022 Confirmed reviews ALL

It's a nice hotel, well-located, but I found it too expensive for what you're actually offered.

Dear Andrea Razcon , We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Poor service

Customer review rating 3.0/5

Diego O. Families - 01/01/2022 Confirmed reviews ALL

When we intended to take a shower there was no soap to in the container

Dear Diego , Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Well located

Customer review rating 4.0/5

Ale Couples - 22/12/2021 Confirmed reviews ALL

Hotel is well located but it meets basic needs- rooms are very small, has no complimentary hygienic products, and maintenance can be improved.

Dear Claudia, Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Specially in the situation your accompanying guest had with their room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Everything I needed

Customer review rating 5.0/5

Abelardo Friends - 05/12/2021 Confirmed reviews ALL

Great value and clean. Everything I needed in a hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina
Customer review rating 5.0/5

Anonymous Business - 04/12/2021 Confirmed reviews ALL

Friendly staff

Dear Mr V., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Good location but they had an electricity problem

Customer review rating 3.5/5

Will Couples - 01/12/2021 Confirmed reviews ALL

The hotel is good, the rooms are designed to have have what you need, they are the right size (there is no space wasted in the bedroom). The matress is not quite comfortable but maybe I am used to a different quality at home. It was a great idea to stay at Ibis but sadly they had a problem with the electricity so like 6 times we were in the bedroom and then everything shut off (AC, TV, lights), and after few minutes it was back. I assume that is something they will fix soon but still wasn't the best experience. Also the shower was clogged so I had my own pool at the shower.

Dear William , Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Comodo

Customer review rating 5.0/5

Sergio M. Business - 16/11/2021 Confirmed reviews ALL

Agradable

Estimado Sergio, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecermos nos pueda apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Good Stay

Customer review rating 4.0/5

William K. Business - 23/10/2021 Confirmed reviews ALL

Well stayed this time. After happening with Breakfast issue last time, I decided not to have that option so other than that, stay was good

Dear William K., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Well located but bad customer service

Customer review rating 2.5/5

William K. Business - 30/08/2021 Confirmed reviews ALL

Stayed the hotel (and will stay as no other options are available for my business trip) for 7 days during the visit. It is just next to our business location so extremely convenient for me. However, bad customer service from the first day at the restaurant (filed complaint already so will not go over). Will stay here as no other location option is available but will have no expectation as a diamond member from the hotel representatives next time (not even a bottle of water or snack is offered which I should)

Dear William K., Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I kindly invite you to inform us when you will be traveling to Mazatlán so we can arrange a better experience for you and your guests. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Estancia agradable

Customer review rating 4.0/5

Jaime P. Families - 01/08/2021 Confirmed reviews ALL

Muy confortable

Estimado Jaime, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradeceríamos nos pudiera apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Desagradable

Customer review rating 2.5/5

José L. E. Business - 23/07/2021 Confirmed reviews ALL

Muy desagradable

Estimado Sr. E., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mazatlan Marina. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Si fuera tan amable de comentarme qué sucedió se lo agradecería mucho, de esta manera podremos trabajar en mejorar su experiencia para una futura estancia. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Awesome Stay!

TripAdvisor rating 5.0/5

Scott A Business - 22/01/2021 TripAdvisor review

The service was amazing from the cleaning crew to the desk to the manager! Super fast 50+ mbps wifi. Very clean rooms. High water pressure super hot great showers. The rooms are not big but the price is not either.

Dear Scott, Thank you very much for taking the time to share your experience with us, we'll share your comments with our staff, they will be very happy to know that your stay was pleasant. We are standardized hotels worldwide with more than 2100 hotels in 90 countries, in Mexico we already have 23 properties located in Mexico's main cities. In the state of Sinaloa we have 3 hotels, Ibis los Mochis, Ibis Culiacan and Ibis Mazatlan. We hope you give us the opportunity to host you again on your next trip to this beautiful city. We wish you a wonderful day!

Great stay!!

TripAdvisor rating 5.0/5

lazydayz2014 Couples - 04/10/2019 TripAdvisor review

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!

Dear Lazydayz2014: Thank you very much for taking the time to share your experience with us, we are so happy to know that we have fulfill your expectations. Ibis hotels are standardized hotels worldwide with more than 2100 properties in 70 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 23 hotels located in Mexico's main cities. I will share your comments with our staff, they will be thrilled to know that their job is recognized not only form us as hotel but also form our guests. We hope to see you back soon in Mazatlán, and give your dog a hug form us, he will be expected too! Have a wonderful day

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