ibis Mazatlan Marina

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ibis Mazatlan Marina 3 stars

Customer review rating (ALL Rating) 4.5/5 436 reviews

ALLSAFE approved hotel

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Description

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Mazatlan Marina

Avenida Del Delfin 6300, Esq Quinta Avenida, Marina Mazatlan
82112 MAZATLAN
Mexico

GPS:23.28360824, -106.45019422

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN LOUNGE

Take a culinary journey to discover the flavors and culinary specialties of Mexico for a reasonable price. Enjoy fast service in a modern and relaxed setting.

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Mazatlan Marina

100% genuine reviews from our guests

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ALL Rating  4.5/5  436 reviews

TripAdvisor Rating  4.0/5  51 reviews

perfect

Customer review rating 5.0/5

Minerva Business - Confirmed reviews ALL

Its was a really nice experience

Dear Minerva G., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Very good

Customer review rating 4.5/5

Maria T. Couples - Confirmed reviews ALL

It was very comfortable

Dear Maria T. M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Very friendly staff.

Customer review rating 4.5/5

Ralph Couples - Confirmed reviews ALL

Nice modern hotel.

Dear Ralph S., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Good Stay to rest from large trip

Customer review rating 5.0/5

Ignacio Business - Confirmed reviews ALL

Excellent stay, clean room, hot water and good breakfast. I admit you guys improve the breakfast a lot from my last trip 2 years ago.

Dear Mr. I., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. I am glad of your comments about the breakfast, in fact, we are in process to improve it. I hope you visit us again soon. Sincerely, Israel González Gerente General Ibis Mazatlan Marina

Perfect

Customer review rating 5.0/5

Ralph Couples - Confirmed reviews ALL

The hotel is very modern and was spotlessly clean. It was easy to find. It had good on-site parking. Because the restaurant was closed Hector at the front desk ordered us pizza then drove to the pizza place and brought it up to our room. Thank you Hector !!

Dear Ralph , We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Okay stay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

It's a nice hotel, well-located, but I found it too expensive for what you're actually offered.

Dear Andrea Razcon , We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Poor service

Customer review rating 3.0/5

Diego O. Families - Confirmed reviews ALL

When we intended to take a shower there was no soap to in the container

Dear Diego , Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Well located

Customer review rating 4.0/5

Ale Couples - Confirmed reviews ALL

Hotel is well located but it meets basic needs- rooms are very small, has no complimentary hygienic products, and maintenance can be improved.

Dear Claudia, Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Specially in the situation your accompanying guest had with their room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Everything I needed

Customer review rating 5.0/5

Abelardo Friends - Confirmed reviews ALL

Great value and clean. Everything I needed in a hotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Friendly staff

Dear Mr V., We very much appreciate your comments regarding your stay at the ibis Mazatlan Marina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Good location but they had an electricity problem

Customer review rating 3.5/5

Will Couples - Confirmed reviews ALL

The hotel is good, the rooms are designed to have have what you need, they are the right size (there is no space wasted in the bedroom). The matress is not quite comfortable but maybe I am used to a different quality at home. It was a great idea to stay at Ibis but sadly they had a problem with the electricity so like 6 times we were in the bedroom and then everything shut off (AC, TV, lights), and after few minutes it was back. I assume that is something they will fix soon but still wasn't the best experience. Also the shower was clogged so I had my own pool at the shower.

Dear William , Thank you for taking the time to tell us about your experience at the ibis Mazatlan Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Comodo

Customer review rating 5.0/5

Sergio M. Business - Confirmed reviews ALL

Agradable

Estimado Sergio, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mazatlan Marina. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Mucho le agradecermos nos pueda apoyar, compartiendo su experiencia con nosotros en tripadvisor.com Reciba un cordial saludo. Joan-Francesc Ferrer General Manager Ibis Mazatlan Marina

Awesome Stay!

TripAdvisor rating 5.0/5

Scott A Business - TripAdvisor review

The service was amazing from the cleaning crew to the desk to the manager! Super fast 50+ mbps wifi. Very clean rooms. High water pressure super hot great showers. The rooms are not big but the price is not either.

Dear Scott, Thank you very much for taking the time to share your experience with us, we'll share your comments with our staff, they will be very happy to know that your stay was pleasant. We are standardized hotels worldwide with more than 2100 hotels in 90 countries, in Mexico we already have 23 properties located in Mexico's main cities. In the state of Sinaloa we have 3 hotels, Ibis los Mochis, Ibis Culiacan and Ibis Mazatlan. We hope you give us the opportunity to host you again on your next trip to this beautiful city. We wish you a wonderful day!

Great stay!!

TripAdvisor rating 5.0/5

lazydayz2014 Couples - TripAdvisor review

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!

Dear Lazydayz2014: Thank you very much for taking the time to share your experience with us, we are so happy to know that we have fulfill your expectations. Ibis hotels are standardized hotels worldwide with more than 2100 properties in 70 countries, all with great locations and the best cost-benefit offer from the cities we are located in. In Mexico we have 23 hotels located in Mexico's main cities. I will share your comments with our staff, they will be thrilled to know that their job is recognized not only form us as hotel but also form our guests. We hope to see you back soon in Mazatlán, and give your dog a hug form us, he will be expected too! Have a wonderful day

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