Park Royal Mazatlan managed by AccorHotels 4 stars

Customer review rating (ALL Rating) 4.0/5 2 reviews

Park Royal Mazatlan managed by AccorHotels - Image 1
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Park Royal Mazatlan managed by AccorHotels - Image 4
Av Sábalo Cerritos, 3110, 82100 MAZATLAN, Mexico

Description

Hotel extras

  • Location near Marina Mazatlan and Cerritos Beach

  • Outdoor pool and lounge areas

  • Spa, massage room and beauty salon

  • Poolside restaurant and bar

  • Business center, Wi-Fi and 3 meeting rooms for events (up to 90 people)

Our accommodation(s)

Hotel location

Park Royal Mazatlan managed by AccorHotels

Av Sábalo Cerritos, 3110
82100 MAZATLAN
Mexico

GPS:23.277871, -106.467811

Telephone
Fax +520

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANTE VERANDA

Non contractual photo

Currently unavailable

A restaurant with international cuisine, serving guests from breakfast through dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2 reviews

Customer review rating 3.5/5

Jesus E. R. A. Families - Confirmed reviews ALL

The hotel's location is good, with some things within walking distance and most things within short driving distance. The pool and the beach location are the biggest selling points of this location. The sunsets are great in the infinite pool! Staff are friendly, and in general, the cleanliness of the facility is good. I had a couple of hiccups: 1) The room that we got was clearly outdated with rusty metal parts in the bathroom (sink, trash cans, shower). Our door wouldn't simply open; you would have to do some maneuvers to open it, and we noticed that it was because the lock was out of frame. One of the power plugs next to the bed was just loose and perhaps not safe to use. The light above the bed was flickering (we ended up not using it). One of the days, we got towels that seemed to be towards the end of their usable life. 2) The staff was friendly, but they wouldn't check on you too often. The first full day that we were there, the hotel was not full by any means. Perhaps there were 10 people at the pool. A waiter came to take our order, but then disappeared for at least 1 hour. I had to go to the restaurant and order there. Similarly, I wanted a drink at the bar at~6pm, and I waited at least 5 minutes at the bar with no one even acknowledging me (walked away with no drink). Other than that, our stay was comfortable, and the room cleaning crew was fantastic! They did a great job and asked when we wanted the room to be cleaned while being respectful of our space. With a couple tweaks, I definitely would come back and stay there again.

Dear Mr. Jesús R.: Thank you very much for sharing your comments. We are pleased to know that you enjoyed our location, pool, and the attention provided by our housekeeping staff. We sincerely apologize for the inconveniences experienced in your room and with the food and beverage service. Your observations have already been shared with the corresponding departments to work on the necessary improvements. We truly appreciate your feedback and hope to welcome you again on your next visit. Sinceramente: Guest Service Park Royal Mazatlán

Other web-users rate our hotel

  • 67 reviews 7/10 Location
  • 196 reviews 5/10 Room
  • 151 reviews 7.7/10 Service
  • 8 reviews 2.4/10 WiFi
  • 89 reviews 7.4/10 Pool
  • 85 reviews 3.3/10 Cleanliness
  • 15 reviews 8/10 Breakfast

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Customer review rating (ALL Rating) 4.6/5 (123 reviews)

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