Park Royal Mazatlan managed by AccorHotels 4 stars

Customer review rating (ALL Rating) 4.1/5 211 reviews

Park Royal Mazatlan managed by AccorHotels - Image 1
Park Royal Mazatlan managed by AccorHotels - Image 2
Park Royal Mazatlan managed by AccorHotels - Image 3
Park Royal Mazatlan managed by AccorHotels - Image 4
Av Sábalo Cerritos, 3110, 82100 MAZATLAN, Mexico

Description

Hotel extras

  • Location near Marina Mazatlan and Cerritos Beach

  • Outdoor pool and lounge areas

  • Spa, massage room and beauty salon

  • Poolside restaurant and bar

  • Business center, Wi-Fi and 3 meeting rooms for events (up to 90 people)

Our accommodation(s)

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Room 1
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Room

Classic Room with two double beds, a sofa and a sea view

Photo out of - Classic Room with two double beds, a sofa and a sea view

Classic Room with two double beds and sofa, ocean view.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 31 m² / 333 sq ft

Bedding

Double bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Temperature Air Control

  • Air Conditioning
  • 4 pers. max
  • 31 m² / 333 sq ft
  • Bedding 2 x Double bed(s) and 1 x Single sofa bed(s)
  • Views: Ocean/Sea view
See availabilities

Classic Superior Room with one king‑size bed and jacuzzi, ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Temperature Air Control

  • Air Conditioning
See availabilities

Standard Non Smoking Room with 1 king-size bed and Sofa, Ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 31 m² / 333 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Superior Suite: 2 double beds, sofa, kitchen, 2 bathrooms, sea-view balcony

Photo out of - Superior Suite: 2 double beds, sofa, kitchen, 2 bathrooms, sea-view balcony

Superior Suite with two double beds, sofa, kitchen, balcony and two bathrooms, ocean view

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 62 m² / 667 sq ft

Bedding

Double bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Deluxe Privilege Suite: 2 double beds, a sofa, kitchen and sea-view balcony

Photo out of - Deluxe Privilege Suite: 2 double beds, a sofa, kitchen and sea-view balcony

Privilege Deluxe Suite with two double beds, sofa, kitchen and balcony, ocean view

Max. number of persons
6
Area
From 62 m² / 667 sq ft

Bedding

Double bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Park Royal Mazatlan managed by AccorHotels

Av Sábalo Cerritos, 3110
82100 MAZATLAN
Mexico

GPS:23.277871, -106.467811

Telephone
Fax +520

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 133 rooms
  • One family room
  • 133 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Catering

One Restaurant

2 Bars

Business

3 Meeting rooms

Well-being

Pool

  • On site

Fitness center

  • On site

RESTAURANTE VERANDA

Currently unavailable

Photo out of - RESTAURANTE VERANDA

Currently unavailable

A restaurant with international cuisine, serving guests from breakfast through dinner

Cooking style
International
Capacity
85
82100 Mazatlan, Mexico

Exceptional closings

  • From to

A restaurant with international cuisine, serving guests from breakfast through dinner

LOBBY BAR

Currently unavailable

Exceptional closings

  • From to

International bar located in the hotel lobby and available to guests from 1 pm to 11 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  211 reviews

Customer review rating 4.0/5

Rio M. Solo - Confirmed reviews ALL

Estimado Sr. M. Rio: Agradecemos mucho sus comentarios y la calificación otorgada. Nos complace saber que disfrutó de la limpieza, la atención de nuestro personal y la facilidad durante su estancia. Esperamos tener el gusto de recibirle nuevamente. Sinceramente: Guest Service Park Royal Mazatlán

Customer review rating 4.5/5

P. A. T. P. A. Solo - Confirmed reviews ALL

Dear Mr. P. T.: Thank you very much for your kind comments. We are pleased to know that our team members contributed to making your stay A.. positive experience. We will be sure to share your recognition with them, which will be greatly appreciated. We look forward to welcoming you back and providing you with another excellent experience. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 3.5/5

Cecilia L. Families - Confirmed reviews ALL

Dear Ms. Cecilia L.: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. On the other hand, we are pleased to know that after changing rooms, you were able to enjoy a more comfortable stay and that our team helped improve your overall experience. Your comments are greatly appreciated and will help us continue improving. We look forward to welcoming you back in the future. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Estimado Sr. Gabriel Castro: Agradecemos sus comentarios y nos alegra saber que disfrutó su estancia. Por otro lado lamentamos las molestias ocasionadas por el volumen de la música y tomamos nota de su observación sobre la limpieza del jacuzzi para dar el seguimiento correspondiente. Sinceramente: Guest Service Park Royal Mazatlán

Customer review rating 0.5/5

Gallardo V. B. I. Families - Confirmed reviews ALL

Dear Ms. B. Gallardo: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding the welcome, room cleanliness, and pool facilities. Please be assured that your comments will be shared with the appropriate teams as we continue working to improve our service and guest experience. We hope to have the opportunity to welcome you back in the future. Sincerely: Guest Service Park Royal Beach Mazatlán

Estimado Sr. M. Rio: Agradecemos mucho sus comentarios y la calificación otorgada. Nos complace saber que disfrutó de la limpieza, la atención de nuestro personal y la facilidad durante su estancia. Esperamos tener el gusto de recibirle nuevamente. Sinceramente: Guest Service Park Royal Mazatlán

Customer review rating 4.5/5

P. A. T. P. A. Solo - Confirmed reviews ALL

Johanna was great at customer service. Xavier was A.. great server. Linda was an awesome housekeeper.

Dear Mr. P. T.: Thank you very much for your kind comments. We are pleased to know that our team members contributed to making your stay A.. positive experience. We will be sure to share your recognition with them, which will be greatly appreciated. We look forward to welcoming you back and providing you with another excellent experience. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 3.5/5

Cecilia L. Families - Confirmed reviews ALL

The first two days were uncomfortable since the rooms in floor 1 have too many issues. We didn't have AC in the first one and the second one had the bathroom broken so we slept flooded, also the elevators kept getting stuck. Then we paid an upgrade and we went to floor 14, the rooms are very comfortable, the minisplit works wonderfully and the views are amazing. The hotel, even when it's a bit far from everything, it's beautiful and the oppl by the beach is amazing. The personnel is very kind and they helped us a lot.

Dear Ms. Cecilia L.: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. On the other hand, we are pleased to know that after changing rooms, you were able to enjoy a more comfortable stay and that our team helped improve your overall experience. Your comments are greatly appreciated and will help us continue improving. We look forward to welcoming you back in the future. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Room was spacious and nice. I’d recommend deep cleaning of the hot tub in the room. Pool area is good. However the experience was ruined by the loud band playing practically on the premises. Had management removed the band it would be much better.

Estimado Sr. Gabriel Castro: Agradecemos sus comentarios y nos alegra saber que disfrutó su estancia. Por otro lado lamentamos las molestias ocasionadas por el volumen de la música y tomamos nota de su observación sobre la limpieza del jacuzzi para dar el seguimiento correspondiente. Sinceramente: Guest Service Park Royal Mazatlán

Customer review rating 0.5/5

Gallardo V. B. I. Families - Confirmed reviews ALL

I was very disappointed , not greeted, rooms not clean , swimming pool not clean and to small for 90 people at one time.

Dear Ms. B. Gallardo: Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding the welcome, room cleanliness, and pool facilities. Please be assured that your comments will be shared with the appropriate teams as we continue working to improve our service and guest experience. We hope to have the opportunity to welcome you back in the future. Sincerely: Guest Service Park Royal Beach Mazatlán

Customer review rating 4.0/5

Gomez F. A. Families - Confirmed reviews ALL

It was ok, missing iron and took long for personnel to deliver upon request.

Dear Ms. A. Gomez: Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been shared with the appropriate departments to help us improve our response times and enhance our service. We hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 4.5/5

Mezquitic C. C. Families - Confirmed reviews ALL

Excellent! The check in on time and all the personal too friendly with all my family.

Estimada Srta. C. Mezquitic: Nos sentimos muy honrados y orgullosos de leer su comentario acerca de su última visita en el hotel Park Royal Beach Mazatlán; agradecemos también el tiempo dedicado en su redacción. Esperamos tenerlo de vuelta por nuestras instalaciones muy pronto para darle una cálida bienvenida. Sinceramente: Guest Service Park Royal Mazatlán

Customer review rating 4.5/5

Savannah K. Solo - Confirmed reviews ALL

Offered seen on most trips..

Dear Ms. Savannah K.: Thank you very much for your valuable rating and for sharing your feedback. We appreciate your comments, as they help us identify opportunities to continue improving the experience we provide. We look forward to welcoming you back on your next visit. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 4.0/5

Brandon S. Couples - Confirmed reviews ALL

Check in experience was great. Didn't have to wait too long. Juan was the best!! Always attentive and was very friendly to talk to. The lower rooms (floors 4 and below) had hardly any AC. The coldest the room got was 25c. Even with windows and curtains closed all day and all night. There was also no fridge or microwave so that was a major bummer. And the lady that would sometimes be at the front gate was extremely rude the 3 times she was there. Other than that this was definitely a great place!!

Dear Mr. Brandon S.: Thank you for taking the time to share your experience. We are delighted to know that our team member contributed to making your stay enjoyable through their excellent service. We will be pleased to share your kind recognition with them. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that your comments have been shared with the appropriate departments for follow-up and continuous improvement. Sincerely, Guest Service Park Royal Mazatlán

Customer review rating 1.5/5

Garcia E. Families - Confirmed reviews ALL

Denied complimentary meal at check in

Dear Ms. E. García: We sincerely apologize for the inconvenience you experienced during your stay. Thank you for taking the time to share your experience. Your comments have been forwarded to the appropriate department for review and follow-up as part of our continuous improvement efforts. Sincerely: Guest Service Park Royal Beach Mazatlán

Customer review rating 2.0/5

Bethany O. Families - Confirmed reviews ALL

First arriving, I was surprised; being a travel hotel, they wouldn't have hotel employees that took more time with guests. The hotel didn't have our reservation correct I paid for two double beds oceanfront and was informed that they only had king bed lower level non ocean front and I would need to upgrade at a cost to get the initial room I had paid for ! I SHOULD OF LEFT but I paid the upgrade and got a upgrade to the room I paid for that they stated they didn't have! That room had a refrigerator and microwave and two double beds along with cracked enclosed non-opening glass windows. I was told there was another room we could upgrade at a cost to that had a balcony so again I upgraded and paid but this room came with a non working bedroom AC and roaches. So we moved again to another room, which was ok but had a tiny refrigerator. If it hadn't been for the English speaking Manager Andrea I would of left and never returned however she went above and beyond and I would consider returning in the future that manager deserves a promotion raise and a vacation she went above and beyond to save my vacation. Thank you Andrea

Dear Ms. Bethany O.: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay and regret that we did not meet your expectations. We truly appreciate your kind words about Andrea. We will be pleased to share your congratulations with her and recognize her outstanding service. Please rest assured that your comments have been shared with the appropriate departments for review and follow-up. We hope to have the opportunity to welcome you back and provide you with the experience you deserve. Sincerely, Guest Services Park Royal Mazatlán

Customer review rating 2.0/5

Munguia E. Families - Confirmed reviews ALL

Decent rooms with nice accommodations, but hotel itself needs lots of work The balcony door was very difficult to open and close as it did not slide very well. Many of the bathroom fixtures needed repair as they were loose or falling off the wall. Pool and towel hours really need to improve 9am is very late open. Especially when cleanliness of beach exit area (lots of hard age by the stairs) and pool itself aren’t complete. They were doing maintenance work in the pool (scrubbing tile) after 9am while guests were IN the pool!!! I’m not sure what towels were washed with or where they were stored, but they smelled of some type of gas/kerosene. Friendliness and staff availability to help at front desk needs massive improvement. Out of all of our stays with Royal over the past 30yrs it’s been one of the least welcoming, with Long waits, no apologies or attempt to ease checkin or check out. The fountain at front of hotel was not working so it was stagnant unappealing water perfect for mosquitos. Hotel itself is remotely away from center of it all which can be nice but it’s a distance to get there without a car. A sitting/waiting area I. The lobby would be nice. Also, early pool activities or staff lead games would be a nice touch. Fixed palapas or beach umbrellas need to be added to beach sand area for guests comfort.

Customer review rating 5.0/5

Francisco J. F. Friends - Confirmed reviews ALL

Great customer service

Customer review rating 4.5/5

Michael C. M. Couples - Confirmed reviews ALL

First trip to Mazatlan - Park Royal stay was great!

Dear Mr. Michael C. M.: Thank you very much for sharing your feedback. We are delighted to know that you enjoyed your first visit to Mazatlán and that your stay at Park Royal was a pleasant experience. We truly appreciate your preference and the trust you placed in us. It will be our pleasure to welcome you back on your next visit and continue providing you with exceptional service. Sincerely: Guest Service Park Royal Mazatlán

Customer review rating 5.0/5

Jesus R. Solo - Confirmed reviews ALL

Friendly affordable

Dear Mr. Jesús Rodríguez We sincerely appreciate the time you took to rate your experience with us. We are delighted to know that you enjoyed your stay, and we truly value your positive feedback. We look forward to welcoming you back again very soon. Sincerely, Guest Service Park Royal Mazatlán

Customer review rating 3.5/5

Jesus E. R. A. Families - Confirmed reviews ALL

The hotel's location is good, with some things within walking distance and most things within short driving distance. The pool and the beach location are the biggest selling points of this location. The sunsets are great in the infinite pool! Staff are friendly, and in general, the cleanliness of the facility is good. I had a couple of hiccups: 1) The room that we got was clearly outdated with rusty metal parts in the bathroom (sink, trash cans, shower). Our door wouldn't simply open; you would have to do some maneuvers to open it, and we noticed that it was because the lock was out of frame. One of the power plugs next to the bed was just loose and perhaps not safe to use. The light above the bed was flickering (we ended up not using it). One of the days, we got towels that seemed to be towards the end of their usable life. 2) The staff was friendly, but they wouldn't check on you too often. The first full day that we were there, the hotel was not full by any means. Perhaps there were 10 people at the pool. A waiter came to take our order, but then disappeared for at least 1 hour. I had to go to the restaurant and order there. Similarly, I wanted a drink at the bar at~6pm, and I waited at least 5 minutes at the bar with no one even acknowledging me (walked away with no drink). Other than that, our stay was comfortable, and the room cleaning crew was fantastic! They did a great job and asked when we wanted the room to be cleaned while being respectful of our space. With a couple tweaks, I definitely would come back and stay there again.

Dear Mr. Jesús R.: Thank you very much for sharing your comments. We are pleased to know that you enjoyed our location, pool, and the attention provided by our housekeeping staff. We sincerely apologize for the inconveniences experienced in your room and with the food and beverage service. Your observations have already been shared with the corresponding departments to work on the necessary improvements. We truly appreciate your feedback and hope to welcome you again on your next visit. Sinceramente: Guest Service Park Royal Mazatlán

Other web-users rate our hotel

  • 88 reviews 7.2/10 Location
  • 285 reviews 4.7/10 Room
  • 224 reviews 7.4/10 Service
  • 9 reviews 1.6/10 WiFi
  • 119 reviews 3.9/10 Cleanliness
  • 116 reviews 7.5/10 Pool
  • 20 reviews 8.6/10 Breakfast

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