Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,508 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Non contractual photo

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,508 reviews

TripAdvisor Rating  4.5/5  3,885 reviews

Great location. Hosekeeping needs improvement

TripAdvisor rating 4.0/5

SDeyD TripAdvisor review

The hotel is in an excellent location in the very centre of Sydney. Transport links but steps away. Check-in was smooth, room was good size, bed comfortable. Received two for one breakfast as my partner is an an Accor plus member. However, the housekeeping needs improvement. Towels not replaced and it took them 3 attempts to provide me with all of them. The basin had clearly not been cleaned. We have stayed at other Swiss Hotels around the world and at this property, the housekeeping quality has clearly dropped.

Just a great hotel

TripAdvisor rating 5.0/5

gilese2014 Business - TripAdvisor review

Absolutely love this hotel. The staff are amazing. The beds are super comfortable. Rooms are quiet. The lobby is great. Great cocktails at the bar and a perfect location. I travel to Sydney a lot and wish I had discovered this hotel earlier. Highly recommend.

Happy overall. Not a cheap option but would stay there again. Central to everything and easy walk to the water.

TripAdvisor rating 4.0/5

OffandAwayOz Friends getaway - TripAdvisor review

Great hotel. Really old world with wonderful architecture and fittings. Some average service from some staff let it down with average cleaning services even in our corner suite. Fairly good wine/cocktail and spirit selection with a few hard to find ones. Unfortunately, some of the wait team had no idea what they were serving or what we were ordering off their menu and one struggled to understand what a ‘corked’ wine was. You also can’t have more than one drink on your table per person. Nice to have soft gowns in the suite and quality linen. I have medical issues and the bed gave me no issues which was great. Normally I don’t sleep well. Coffee pod machine was poor with basic selection and lousy coffee. Room service menu was reasonable but still scratching my head over the kids sprinkles on the chocolate dippe strawberries.

Fantastic service and stay

TripAdvisor rating 5.0/5

Tom T TripAdvisor review

Our stay with Swissotel was fantastic. The amenities were well kept as well. All staff were attentive and helped us out with anything we needed. The waitress we had at Archer's was able to recommend high quality drinks for us and even gave us a sample of her recommendation which was a very nice touch. The only improvement/suggestion I have is looking at a staggered checkout time. A couple of the days had us waiting 10 mins (no exaggeration) for a lift down to the lobby as there was a mass checkout. Overall a very good experience and aligns with what we have come to expect from the ALL group.

The hotel is nice, customer service was lacking.

TripAdvisor rating 1.0/5

Jade T TripAdvisor review

I was overcharged, my membership was ignored. I was then double charged. I settled the bill after breakfast, I was told that the charges were pending and she will speak to her manager, I did note her name tag said training, when I later returned another lady came to help and they took my husbands physical card to pay, that said approved and the money left our account, we were then given a receipt of payment. Come Tuesday, $288 was charged to my card on file anyway. When I spoke to a manager she spent 10 minutes explaining that it’s too late now, I should pay a third time, and they will refund both previous payments. This was now almost $2000 for two nights when included parking that was paid separately, after a lengthy debate, I insisted they keep the card we used and just refund the card I had asked them not to use, the manager then begrudgingly said ‘well I’ll refund the card and I guess I have to trust you to pay through an emailed pay link when the money is refunded’. Money hasn’t been refunded as of yet, to either cards but I have been in contact with my bank who confirmed the money was taken out of the correct account. If this was an option, then I do not understand why I spent time on the phone being told this is an impossible request. I work with clients, I’ve had difficult clients, I was very careful with my tone and communication, but I also will not pay $900 on room service. Furthermore, breakfast one morning I was told my membership covered one breakfast, which, this isn’t my first time at the Swiss, this has always been the case, the second morning I gave my card and this was not applied. I sent an email regarding these issues, it was ignored. It was just a nightmare experience with management. We spend a lot of times taking staycations and travelling. This has to have been my worst experience, the way management was horrible. I am extremely upset that there has been no response, let alone any sort of apology. The attitude was very much, there was a mistake made so this is what you have to do.

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Other web-users rate our hotel

  • 3,080 reviews 9.6/10 Location
  • 3,604 reviews 7.9/10 Room
  • 3,783 reviews 7.8/10 Service
  • 95 reviews 4.9/10 WiFi
  • 1,114 reviews 7.7/10 Cleanliness
  • 914 reviews 7/10 Breakfast
  • 550 reviews 5.8/10 Value
  • 450 reviews 7.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.