Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 2,966 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Book this hotel
Room 1

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

320 sf 29 sm, 50in HDTV, mini refrigerators, large workdesk, tea kettles, mobility accessible, Grab bars for tub, strobe light alarm and Doorbell

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Wheelchair accessible, Roll in Shower with wall attached shower bench, hand held adjustable and rain shower available, Grab bars in shower and toilet area, Doorbell and Strobe Alarm.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic skyline views, separate executive work area

Private sleeping space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    City View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic skyline views, separate executive work area

Private sleeping space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    City View

Max. number of persons
5
Area
From 70 m² / 753 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment style suite with Lake, City and Skyline views

Private sleeping space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    City View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

LIFESTYLESUITE VIEW 1KING, 750 SF, 69 SM, Suite with best Lake, City and Skyline Views

Private sleeping space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    Lake View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

SKYLINEDUPLEX SUITE 1 KING, 1200 SF, 111 SM, Two-story, loft suite with skyline and river view

Private sleeping space - Dining room - Breakfast bar - Wine bar, Separate living space - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    Lake View

Max. number of persons
4
Area
From 111 m² / 1194 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PRESIDENTIAL SUITE, 2000 SF, 185 SM, 5-room suite with views of Lake Michigan and city skyline

Private sleeping space - Foyer - Dining room - 1.5 bathrooms - Wet bar - Fireplace - Execuvie workspace - Flat panel TVs - Complimentary HSIA - Mini refrigerator

  • Views:

    Lake View

Max. number of persons
4
Area
From 185 m² / 1991 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

VITALITY SUITE, 1100 SF, 102 SM, Stunning views of the city

Recently renovated - Separate bedroom and living room - Separate workout room with Peloton bike - Flat panel TV - Spacious executive work area - Complimentary HSIA - Mini refrigerator

  • Views:

    Park view

Max. number of persons
4
Area
From 102 m² / 1097 sq ft

Bedding

King size bed(s) x1

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Opening windows

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 662 rooms
  • 43 floors

Languages spoken at the hotel

  • German
  • Spanish
  • French
  • Italian
  • Korean

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Catering

2 Restaurants

One Bar

Breakfast

  • Room service

Business

21 Meeting rooms

Family

Services for children

  • Board games available
  • Baby bed

Well-being

Penthouse Fitness Center Additional charge

  • On site
  • Massage Additional charge
  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 1.82 m / 6 ft
  • Parking pricing: 77.70 € 87 USD Per day

Self-Parking

Additional charge

GPS:41.88728, -87.619378

Parking information

  • On site
  • Indoor parking
  • Private
  • Max Limited Height:
  • Parking pricing: 62.52 € 70 USD Per day

A Chicago institution, The Palm pairs prime steaks, fresh seafood, and Italian classics with warm hospitality and city views. Enjoy timeless dishes, a full bar, and an outdoor patio perfect for al fresco dining in a refined, welcoming setting.

Inspired by Swissôtel's commitment to wellbeing and craft, the menu features honey from our on-site hives and signature vitality dishes, perfectly paired with your favorite pour in a space made for lingering, lounging, and savoring.

Start your day with breakfast your way. Choose from In-Room Dining (6:30a–11:00a), Dine-In at The Palm (6:30a–10:30a), or Grab & Go at Amuse (6:30a–11:30a), each offering a variety of delicious, European-inspired options.

Take your workout to a new level in the Penthouse Fitness Center, with panoramic 43nd-floor views. Pump up your energy level with a circuit of Precor cardio, strength-building equipment, Peloton Bikes and free weights.

Revitalize your mind, body and spirit with an in-room spa service offered by Windy City Massage in partnership with Swissotel Chicago.

Swissôtel Chicago is honored to host weddings and celebrations of all kinds. Whether in our 42nd-floor ballroom, Élevé, with breathtaking views of the city, river, and lake, or in any of our other stunning ballrooms, we offer the perfect setting, complete with audio-visual, spatial, and culinary capabilities to make your event unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,966 reviews

Customer review rating 3.0/5

Andrew M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

John R. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Michelle H. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Jackie R. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Jeff M. Business - Confirmed reviews ALL

Customer review rating 5.0/5

John R. Business - Confirmed reviews ALL

From my room, bed and linens to hotel staff, all first class in my book.

Customer review rating 4.5/5

Michelle H. Business - Confirmed reviews ALL

The staff you have around the hotel helped out so many times with directions. Everyone was so nice. They helped expedite long lines at elevators with service elevators. My 2 little complaints would be that even on 24 th floor it was very noisy. The bar in lobby needs more people working with big groups in town.

Customer review rating 4.5/5

Jackie R. Business - Confirmed reviews ALL

I enjoyed my stay at Swissotel. It was very clean and efficient.

Customer review rating 5.0/5

Jeff M. Business - Confirmed reviews ALL

An incredible first impression at the Swissôtel! After a stressful drive through traffic, the valet attendant was exceptionally polite and patient in helping me get parked. I accidentally left my water bottle at the valet station, and he went out of his way to find me at the reception desk to return it. I felt terrible that I didn't have cash on me to tip him, but his awesome service reflects so highly on this hotel.

Customer review rating 1.5/5

Evelyn S. Business - Confirmed reviews ALL

I arrived at hotel and rooms were not ready, and was offered an upgrade in order to check in upon arrival. The upgraded room was substandard. The showerhead was pointed directly towards the floor on the outside of the shower door. I could not adjust it, so had to manage water on the floor. I had to pay for the water in the room. This was an upgraded room so I thought that would be one of the amenities to an upgraded room. When the upgrade is the VIEW, please make sure the room is commensurate with the additional cost of the accommodations. And no robe in the room.

Customer review rating 2.0/5

David S. Business - Confirmed reviews ALL

Very nice hotel and no problems while I was there. I was there for business and need to submit expense reports with receipts, so I purposefully checked out with the front desk gentleman before I left. He asked if I wanted an email receipt or printed receipt, so I opted for email. WHAT A MISTAKE!! No email ever came, and our department's assistant has been trying since Monday to get a copy of the receipt and has called several times. They apparently couldn't find my reservation number! I know that both my email and registration number are easily findable in the system based on the other emails I have gotten from Swissotel (such as the confirmation number and these post-stay surveys), and I also provided my reservation number to the front desk when I checked in. Seriously, why is this so hard?

Customer review rating 4.5/5

Tawfiq K. Business - Confirmed reviews ALL

Pretty much everything was great. The only very minor things I found were lacking were bath slippers for the bathroom and water bottle filling stations (the only water fountain I found was outside the gym at the 43rd floor, and it's not meant for refilling bottles). One thing specific to my room, the shower door had gaps which caused a lot of water to leak out and created a puddle. This is a safety risk but also the shower is very close to the carpeted floor of the suite and consistent moisture to the carpet could cause mold or odors.

Customer review rating 4.0/5

Malik W. Business - Confirmed reviews ALL

Easy to get around. Quiet hotel and rooms were satisfactory. Kept clean. Elevators were a little busy due to conferences and the marathon. Smart elevator was funneling everyone to the same elevator rather than spreading it out.

Customer review rating 0.5/5

Martina Y. Business - Confirmed reviews ALL

Room extremely old and dated, could not even use the shower because of how stained and disgusting it looked.

Customer review rating 0.5/5

Erika L. Business - Confirmed reviews ALL

My room was outdated and needed service

Customer review rating 4.0/5

Herrig J. Couples - Confirmed reviews ALL

Loved our stay. The room and service was awesome. I’m only docking a few points because there were times where it was next to almost impossible to get ahold by phone when we needed to ask about something. We gave up for waiting after an hour.

J., Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Thank you for your honest feedback about the phone wait time, which I would like to sincerely apologize about. We will be letting our leadership know to prevent future occurrences. Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 4.5/5

Casey M. Business - Confirmed reviews ALL

The hotel was lovely, the food was exceptional, the meeting spaces were beautiful. The staff (front desk, concierge, and housekeeping) are TOP NOTCH. The only thing that wasn't amazing was the first room I was in - one of the lamps didn't work and several of the outlets didn't work. The decor could use a refresh in the rooms, too! but that did NOT take away from a perfectly lovely experience overall.

Casey, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Fred S. Families - Confirmed reviews ALL

I travelled to Chicago for the Chicago Marathon for the sixth or seventh time. I found the Swissotel a few visits ago and booked it because of its excellent location, river views and convenience to the start/finish area in Grant Park. That first visit pre-Covid was wonderful highlighted by the incredible suite we occupied with views of the river and the lake. Bernard Bilal was on hand to help us will any arrangements such as dinner plans, transportation, and suggestions for things to do. Since then we have tried to stay at Swissotel whenever we visit Chicago. Bernard's generous hospitality has elevated our experience each time.

Fred, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 2.0/5

Carlos C. Friends - Confirmed reviews ALL

I requested someone to come replace the batteries on the safety deposit box, no one ever came. i called for someone to pick up the tray and no one ever came. I asked for some extra checkout time and after a pause and all i was told not possible not even 10 minutes, i was nice and amicable and polite on my call. My brother on another room called after me and asked for extra time for checkout he was given 30 minutes.... why the different treatment, we are both not members of ALL Accor so thats not the reason.

Good day, Mr. C., Thank you for sharing your feedback with us. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay. We are truly sorry that your requests for assistance with the safety deposit box and the collection of your tray were not attended to. We also regret the inconsistent handling of your late checkout request, particularly given that another guest was granted additional time under seemingly similar circumstances. We fully understand how this could leave you feeling disappointed and unfairly treated. Please be assured that this is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. Thank you for choosing to stay with us. As a gesture of goodwill and in the hope of welcoming you back for a much better experience, we would be delighted to offer you a complimentary room upgrade on your next visit. We appreciate your feedback. Best, Alfred Batio Director, Front Office Operations al…

Customer review rating 2.5/5

Margaret R. Business - Confirmed reviews ALL

For a hotel in the heart of downtown Chicago at the cost that it was, this was a disappointing stay. The thermostat in the rooms had no "cool" or "heat"; it was just temperature controlled. The sheets on the bed were scratchy and stiff and for some odd reason, had 4 layers: sheet, VERY THIN blanket, sheet, sheet. It turned cold during our stay (fall weather) so we had to ask for a comforter which made 5 layers. Shower leaked water outside leaving a pool of water that had to be soaked up after each shower. Bathroom sink was VERY slow but maintenance (thank you!) was quick to repair the issue. Other than that, it was a good sized room and the conference center was good but could use more signs as far as the floors in the elevator (e.g. Zurich is a big room, it should have been listed somewhere when choosing floors for the elevator). WARNING: Because the hotel is up on Wacker closer to the Lake, you do have to walk a bit to get to any transportation or food.

Customer review rating 4.0/5

Matt S. Couples - Confirmed reviews ALL

Stayed for the Chicago marathon, book through marathon site. Staff were extremely friendly and helpful. Only issue I had was we tried to book for three nights, were told there wasn't a room available for the third night, but online I could book a third night at close to double the rate. We switched hotels the third night. Other than that, loved the hotel, location, room and staff

Matt, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 2.0/5

Anthony W. Business - Confirmed reviews ALL

Stayed 4 nights Oct 11-15, only had housekeeping come on one day (Tuesday, 10/13). When I checked out, was told a copy of my bill/invoice would go to my email address. I confirmed the email address on file as correct and went on my way. I have had to call to get a copy of my invoice as I have still not received it, and yes I did check my spam/junk folder. Can't submit my expenses for reimbursement with my company without the invoice.

Customer review rating 5.0/5

Eileen L. Business - Confirmed reviews ALL

Pleasant staff, nice room

Eileen, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 5.0/5

Catherine L. F. Business - Confirmed reviews ALL

Second time I was here for a convention. Quiet at night, clean and well-appointed. Nice staff, great food. Close to everything I needed and a decent distance from the train station.

Catherine, Thank you for filling out our survey. I am so glad to hear that you enjoyed your time with us at Swissotel Chicago! Your feedback is vital to our continual growth and improvement as a hotel, and we really appreciate your choosing us. We hope to welcome you back the next time you are visiting Chicago! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Other web-users rate our hotel

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  • 51 reviews 3.4/10 WiFi
  • 778 reviews 8/10 Cleanliness
  • 407 reviews 4.5/10 Value
  • 179 reviews 8.8/10 Wellness Area
  • 127 reviews 5.7/10 Breakfast

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