Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,571 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,571 reviews

Customer review rating 4.0/5

Julian M. Solo - Confirmed reviews ALL

Parking is expensive, but it is all over downtown Chicago. Check in and requests were handled perfectly, thank you, Mohammed. No in room microwave? That’s a problem. Having to go to another floor for ice? That’s a problem. The hotel is nice and quiet at night, access to street level is great and I have to applaud the elevators not stopping at every floor; instead you enter your floor and scan your room key so that you’re not in the upper floors waiting and stopping for other guests to get off on their floors. Amuse restaurant has a delicious menu.

Customer review rating 1.5/5

Richard R. Friends - Confirmed reviews ALL

Cheap old accomodations

Customer review rating 0.5/5

Fadi K. K. J. Couples - Confirmed reviews ALL

I was promised that $50 upgrade would be waived and it wasn’t waived. When I called back to inquire about it I was cussed out at and hung up on.

Customer review rating 5.0/5

Dana F. Couples - Confirmed reviews ALL

As soon as we arrived, the valet welcomed us and immediately took care of our car. Front desk informed us they upgraded our room to a suite because we're members, so that was a great surprise. We were also surprised by room service with complimentary champagne and chocolate covered strawberries to wish us a happy Valentine's day! The views of lake Michigan, navy pier and the river were amazing. Our stay was perfect.

Customer review rating 5.0/5

Shirley W. Couples - Confirmed reviews ALL

This hotel is well located in the heart of Chicago overlooking the lake and river. Alot of restaurants in the area and sites to see.

Other web-users rate our hotel

  • 1,458 reviews 9/10 Location
  • 2,358 reviews 8.1/10 Room
  • 2,060 reviews 8.5/10 Service
  • 59 reviews 4.8/10 WiFi
  • 750 reviews 8.3/10 Cleanliness
  • 423 reviews 4.3/10 Value
  • 183 reviews 8.8/10 Wellness Area
  • 122 reviews 6.3/10 Breakfast

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