Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 3,653 reviews

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323 East Upper Wacker Drive, 60601-9722 CHICAGO, United States

Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Telephone
Fax +1 312-268-8252

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,653 reviews

TripAdvisor Rating  4.3/5  7,275 reviews

Certificate of excellence 2025

Great customer service!

TripAdvisor rating 5.0/5

beanylady TripAdvisor review

We had a lovely overnight stay at this fantastic hotel, and the staff was so helpful and accommodating. The check-in staff was patient when I had a credit card issue. Also appreciated assistance provided by Kia Mcclellan from front desk.

Customer review rating 2.5/5

Andrea F. Business - Confirmed reviews ALL

The hotel was lovely, my room and view were beautiful. However the policies for credit when you don't get your room cleaned need to be addressed. The man at checkout was very rude to everyone checking out, and argued with each person. Everyone was told a different policy on the $10/day credit for not having your room cleaned. We all received charges on our bill that we shouldn't have received. The man checking us out tried to not let any of us see the bill, just told us we were free to go without even asking our room numbers. When we demanded to see the bill, we found charges that went against what we were told for those $10 credits. Some he waived, some he would not. Each of us were told different policies on how we could use the credits (some people told it was use it or lose it, some told it was accumulated through the week, some people were allowed to use it at the shop behind registration, some were told they could only use it at the bar). The policy should be posted where people can read it and it should be the same for everyone. Also, there is no area at the hotel to sit and relax outside your room unless you're in the bar and making a purchase. There should be some extra areas with tables and chairs for people to bring in food and eat but don't want to eat in the room.

Dear Andrea, Thank you so much for taking the time to fill out our survey. I would like to sincerely apologize for the inconsistencies in your experience, particularly the customer service you received upon your check-out, which is far from our standard. Your valued feedback is very important to us as we strive to continually improve as a hotel, and we have communicated your sentiments to our leadership, particularly our Director of Front Office, in order to improve the quality of our services. We hope that you thoroughly enjoyed your visit to Chicago and that we are able to welcome you back to Swissotel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Customer review rating 3.5/5

Jeremy T. Business - Confirmed reviews ALL

My room was located right behind the elevator shaft. This makes it impossible to sleep because each time the elevator went by it sounded like a plane approaching. The air vents would rattle. Even late at night this would happen every few minutes. I called and asked to be moved and was quickly accommodated w/o issue. I was happy with the solution, but the rooms next to the elevator shaft needs a warning about the noise level.

Dear Jeremy, Thank you so much for taking the time to fill out our survey. I would like to sincerely apologize for the inconsistencies in your experience, particularly the noise you experienced during the first guestroom you were placed in. Your valued feedback is very important to us as we strive to continually improve as a hotel, and we have communicated your sentiments to our leadership in order to improve the quality of our services. We hope that you thoroughly enjoyed your visit to Chicago and that we are able to welcome you back to Swissotel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Simona Made My Stay Unforgettable!

TripAdvisor rating 5.0/5

S D TripAdvisor review

Simona E is a GEM!!!, My stay at Swissôtel was unforgettable, and it’s all because of Simona E she’s phenomenal. She went above and beyond to make sure everything was perfect. Her kindness, attention to detail, and genuine care made me feel truly welcomed. You can tell she loves what she does. From the moment I arrived, she made me feel like a valued guest. Her warmth, professionalism, and attention to detail turned a great hotel stay into an extraordinary one. Her dedication to ensuring every guest feels valued truly elevated my entire experience it’s clear she sets a high standard for hospitality. Because of her, Swissôtel will be my first choice whenever I’m in the city. Thank you!

Dear SD, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Excellent hotel!

TripAdvisor rating 5.0/5

Art M TripAdvisor review

An absolute amazing hotel with some spectacular views of the city! The glow of the city at night entices, romance and spectacle! I stayed in the room that allow the view of both the river into the city on one side and Navy pier and the lake on the other. I think I found my favorite new hotel in Chicago! I definitely will be coming here again. The accommodations were fantastic and the front desk concierge or immensely helpful… A special thanks to Miss Kia at the front desk with helping me out on a late checkout. She was intuitive and eager to assist. I will most definitely be back for future stays…

Dear Art, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

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Other web-users rate our hotel

  • 1,485 reviews 9/10 Location
  • 2,358 reviews 8.2/10 Room
  • 2,041 reviews 8.6/10 Service
  • 64 reviews 5.2/10 WiFi
  • 734 reviews 8.4/10 Cleanliness
  • 177 reviews 8.6/10 Wellness Area
  • 120 reviews 6.1/10 Breakfast
  • 61 reviews 0.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.