Swissôtel Chicago

Customer review rating (ALL Rating) 4.5/5 3,511 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,511 reviews

TripAdvisor Rating  4.5/5  6,930 reviews

Certificate of excellence 2024

Coffee Shop/Bar Lobby Lounge

TripAdvisor rating 5.0/5

Brett M TripAdvisor review

Michaly at the lobby lounge is always very friendly and provides excellent customer service. He made my experience this time around a great one! I have stayed at the Swissotel many times now and I will be coming back to stay at this hotel again soon

Great stay

TripAdvisor rating 5.0/5

UNMESH C Families - TripAdvisor review

Amazing stay , came back after 3 years ! Amazing decoration and ambience Great place to stay when in Chicago ! Got an upgrade from the staff very helpful staff, great staff ! Mohammad helped me out with making the process super easy ! Thank you Mohammad

Dear Unmesh C, Dear Nathan A, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Mohammad. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Service

TripAdvisor rating 5.0/5

Flyer34027299807 Business - TripAdvisor review

The young man Anthony Warnsby was very polite and generous when he assisted me to the ice machine. I enjoyed my stay and was happy with service and will hopefully be back soon to stay the room was nice and clean thank you so much for your great service

Dear Flyer34027299807, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Anthony. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

One of the Best places to stay in Downtown Chicago!

Customer review rating 4.5/5

May D. Business - Confirmed reviews ALL

I truly enjoyed staying at the Swissotel Chicago. It is so conveniently located near the Riverwalk to the Navy Pier and the Magnificent Mile (aka Michigan St), that everything was within walking distance. No need to rideshare as much, we opted for a 24-hour bus/cta pass for $5 to get around. The #6 bus stops so close to the Swissotel Entrance. I only wished we were allowed for an early check-in without the additional cost. Nonetheless, they do have service to store our belongings as we explored Chicago until our room was ready. We were supposed to get a text when our room was ready but never did, so we just went back late in the afternoon during check in times. Although they have a gym, I wished they had a spa/jacuzzi. Clean hotel, rooms with amazing views, super friendly staff, housekeeping always checked if we needed anything. Highly recommend if ever in Chicago.

Comfortable stay

Customer review rating 4.5/5

Dawn L. Business - Confirmed reviews ALL

Stayed at the property for a conference and had a great experience. My room was great, food in the hotel was delicious and the conference space was perfect. All of the staff I interacted with was wonderful.

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Other web-users rate our hotel

  • 1,254 reviews 9/10 Location
  • 2,050 reviews 8.2/10 Room
  • 1,748 reviews 8.4/10 Service
  • 53 reviews 4.8/10 WiFi
  • 645 reviews 7.9/10 Cleanliness
  • 409 reviews 4.5/10 Value
  • 143 reviews 9/10 Wellness Area
  • 117 reviews 6.1/10 Breakfast

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