Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 24,566 reviews

ALLSAFE approved hotel

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Sofitel Chicago Magnificent Mile
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+ 19 Services

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 chicago
united states

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY:  36 N/A

  • CHICAGO:  66 N/A

  • SHERIDAN:  151 N/A

  • BLUE LINE:  CHICAGO

  • RED LINE:  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS:41.898383, -87.627573

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CDA

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

24,566 reviews

TripAdvisor Rating 4.5/5

5,115 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay

Customer review rating 5.0/5

Marc Business - 14/01/2022 Confirmed reviews ALL

even under present circumstances, service was friendly and professional

Good stay

Customer review rating 3.5/5

Barry O. Couples - 14/01/2022 Confirmed reviews ALL

I have stayed at every hotel chain from Red Roof Inn to the Crown Plaza. The bed in room 2114 was the most uncomfortable bed that I have ever tried to sleep in. It was way to soft. Other than the bed, we had a delightful stay.

Conveniently located.

Customer review rating 5.0/5

John M. B. Business - 14/01/2022 Confirmed reviews ALL

The hotel staff was very gracious and welcoming.

Good stay

Customer review rating 5.0/5

Keven Couples - 14/01/2022 Confirmed reviews ALL

Good stay

Great stay in Chicago

Customer review rating 4.5/5

Dylan Couples - 13/01/2022 Confirmed reviews ALL

Great stay in Chicago with things to do nearby

Very comfortable stay

Customer review rating 5.0/5

Breezy Solo - 11/01/2022 Confirmed reviews ALL

I arrived in time for dinner, check in to my lovely room, and ordered a take out dinner. The restaurant in Sofitel made a delicious dinner. The bed is so comfortable. I left early the next morning.... and will return!

Wonderful experience

Customer review rating 5.0/5

Dj Couples - 10/01/2022 Confirmed reviews ALL

Great

GREAT STAY CLEAN HOTEL AND EXCELLENT FRIENDLY CARING STAFF

Customer review rating 5.0/5

S P. Couples - 10/01/2022 Confirmed reviews ALL

OUR SECOND STAY AT SOFTIES AFTER 5 YEARS AGO AND DIDNT DISAPPOINT AGAIN. THANKS FOR THE COVID 19 MASKS AND FOLLOWING PROTOCOLS . ROOM WAS VERY CLEAN AND WELL APPOINTED. BOTTLES OF WATER UPON CHECKOUT AND CHECK IN WERE MUCH APPRECIATED.

Good hotel in the middle of all amenities.

Customer review rating 4.0/5

Bridget Couples - 10/01/2022 Confirmed reviews ALL

First time staying at a Sofitel and we had a pleasant experience. Cozy room with nice views. Only wish there were permanent fridges in the rooms.

Beautiful

Customer review rating 3.5/5

Nicole C. Couples - 10/01/2022 Confirmed reviews ALL

It was a very clean and beautiful place. However the heat didn’t work in our room so I room was super cold. We did call down to have it fixed but room remained cold!

Nice stay

Customer review rating 4.5/5

Osler Families - 09/01/2022 Confirmed reviews ALL

Arranging the room was easy. We stayed in a prestige suite. The staff was kind and courteous. The good was excellent albeit pricey. I think the room was pretty good but would have liked to have a functional fridge and microwave. The hotel was well-situated near the magnificent mile.

Very Nice Hotel

Customer review rating 4.5/5

Atlanta C. Couples - 09/01/2022 Confirmed reviews ALL

'Luxury Hotels' reservation included early check-in, $100 property credit which we used at the bar, and 1 entree and 1 beverage per person at breakfast. Quality of all food and beverage was excellent, as was the service in the bar and cafe. Our room was very nice --clean and upscale; we did wish that it had been a little bigger. It felt just a little cramped compared to some of the other 4.5* and 5* hotels that are nearby. We will definitely keep this hotels on our list of hotels to come back to!

Clean, beautiful and excellent service

Customer review rating 5.0/5

Daniel P. E. I. Families - 09/01/2022 Confirmed reviews ALL

I found the staff very attentive. The room and bathroom was beautifully decorated. Housekeeping was did a fantastic job of working around my schedule. Very happy with my experience. .

Ok stay

Customer review rating 3.0/5

Anonymous Families - 08/01/2022 Confirmed reviews ALL

The shower was either hot or cold - you could not control it

Outstanding stay

Customer review rating 4.5/5

Anonymous Families - 08/01/2022 Confirmed reviews ALL

Excellent location. Hospitable staff, especially front desk and housekeeping. Thank you! Very comfortable decor and layout. Ease of use to charge our phones and computers. Nice chaise lounge -- useful, functional and comfortable.

Great location!

Customer review rating 5.0/5

Meredith Couples - 08/01/2022 Confirmed reviews ALL

We stayed over New Year's Eve weekend. The hotel was busy, but the staff show great hospitality to all guests. The room was spacious with a great view. The hotel is conveniently located a few blocks from Michigan Ave. Nice and close to stuff but away from the hustle and bustle. The bar was great for a relaxing drink.

Great stay

Customer review rating 5.0/5

Tyler M. Couples - 08/01/2022 Confirmed reviews ALL

We booked the Luxury King Room and ended up being on the top floor, the views were incredible. The check in process was very easy, all of the staff that we interacted with were very helpful. Breakfast the next morning was very good. Absolutely would recommend, I’ll be staying here anytime I’m in Chicago

Impressive stay

TripAdvisor rating 5.0/5

Ricofrobles 08/11/2021 TripAdvisor review

Morgan (I think that was her name) checked us in upon arrival. She was genuinely thoughtful, practical, and professional in demeanor. The entire staff was impressively responsive to our (my wife and I) requests. We simply texted the number Morgan provided, and our wishes were their commands. The room was clean, and the views were amazing. I can’t provide enough positive words for the entire staff: from check-in to room service to cleaning to check-out, their level of service and response times were impeccable. We also couldn’t ask for a better location—central to everything. My wife and I were quite impressed, especially for two travelers who usually shy away from hotels. We would definitely stay at Sofitel Chicago again and any other associated hotel around the world. Bravo!

Dear Ricofrobles, Thank you so much for this sincere review! We agree that Morgan is the best and we're delighted to hear that you experienced the true spirit of hospitality that she brings to our team. We (Morgan included!) look forward to hosting you again the next time you come to Chicago.

Not what’s expected!

TripAdvisor rating 3.0/5

antonyainsworth Business - 23/09/2021 TripAdvisor review

Having stayed at this hotel many times and over many years this wasn’t what I’d expect from the hotel. Terrible check in (I was bounced between 3 different people all of which didnt understand the process) I pointed out that I was a Diamond level guest which fell on deaf ears. I was told “next time book through our website “ I explained I was on business travel and my firm one of the largest in Chicagoland mandates Amex travel. I received an ok room but not offered any special service. Two weeks later I still have no record of my stay or points. Irony is the booking did show up on the Accord website . Still does.

Dear antonyainsworth, Thank you for your candid feedback. We will use this to improve our processes and review these standards with our colleagues. We look forward to welcoming you back very soon and will make every effort to showcase our true French hospitality!

Understated elegance in the Water Tower complex

TripAdvisor rating 5.0/5

s118502 02/08/2021 TripAdvisor review

Sofitel is one of my favorite hotel brands. The recently renovated Sofitel in Chicago is elegant and refined, without being ostentatious. My husband and I enjoyed our four nights in the Sofitel Magnificent Mile very much, and will be back! Although we are not handicapped, we were given a handicapped room (which is fine). Areas for improvement are all related to the bathroom in the room we stayed: 1. No hooks for towels; there is no where to hang the towels to dry. Please add hooks or towel racks 2. Not enough ledge space in the shower. There was one small ledge that can barely fit a full bottle of shampoo (or the three travel sized toiletries provided by Sofitel). Please add more ledges in the shower 3. Shower door. The glass door doesn't completely seal, so when water hits the glass shower door, it automatically leaks onto the floor (a lot of water gets on the floor - three bathmats to soak up!) Thanks, Virginia

Dear Virginia, Thank you so much for staying with us while you were in Chicago. We are pleased to hear that you enjoyed your stay. We value your feedback regarding our bathrooms and will relay this to our Engineering department for follow up and action. The next time you find yourself in Chicago, we would welcome the opportunity to host you once again. Thank you!

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