Sofitel Chicago Magnificent Mile Hotel 5 stars

As a frequent traveler this was one of the worst stays I've had in years. I had my concierge for my AMEX Centurion card make the reservation to book the the room. When I arrived the hotel didn't seem clean and the staff was cold uptight and frankly rude. In LeBar, in particularly, the female server on Friday night. I had to transfer rooms as soon as I checked in because there was a vomit stain on the carpet. AMEX gave me a two day stay for $434.00 and I was charged twice as much, and when I checked out the woman at the front desk stated that its even more expensive in New York (btw I have a satellite office in NYC). Valet for $76 a night is just insulting and when I asked the attendant if there was alternative parking he chuckled and said absolutely not. Whenever I had a question for the staff their response was belabored and it felt like they were going out of their way to do me a huge favor. It was offensive and rude. The rooms were dusty with smudges all over the glass top desk, only a half roll of toilet paper in the bathroom(I had to use Kleenex). There were chips and scratches on the walls and picture frames and the mirrors had finger prints and streaks all over them. It jus seemed unclean and laziness on the part of house keeping. There were a bevy of issues that someone who reads this needs address. I hope I get a prompt response partial refund or some sort of apology or I will never stay at the Sofitel Chicago or any other international locations. Regards, Nicholas D. 31… ni…

Everything was great will come again

Pretty good except for the "room service". First no one was picking up the phone when we tried to place the order. Then we placed the order with the front desk and he walked it over, but apparently mis-wrote the room number so no one called to tell us it was ready. After what seemed like an hour we called the restaurant and they said it was ready for us to pick up. (That detail wasn't shared when we placed the order.) So my husband then went to go get the food. When he came back up he discovered that there were no utensils in the bag. So he had to go back down to get utensils. Needless to say our food was lukewarm. We didn't even finish it.

Amazing and convenient location. Welcoming staff, highly on customer service. Sparkling clean which was not easy to jeep due to the weather conditions outside. It was very personal when doorman remember you as a guest and welcome you back each time you return from outside. Great experience with concierge looking forward to call back.

Nice quiet stay

Excellent service. Clean and comfortable room. Enjoyed our one night weekend getaway.

Hotel was beautiful and time there was perfect. The view was amazing. Only problem was valet lost my keys and I had to wait 30 min for them to find them. One of the employees pulled me to the side and stated they couldn't find it. Moments later they found my keys. I had nick tell me that the hotel would comp my valet fee for the inconvenience I will be checking once it hard post to my card.

We had a great stay at Sofitel. We stayed in the Junior Suite, it was spacious and clean. The staff was polite and accommodating. I really enjoyed the text option as opposed to calling the front desk for requests and valet.

Our overall stay was excellent, the staff very hospitable and easy to work with. The room was clean and well taken care of. The only thing that struck me as a bit unusual being this is a 5 star hotel is the story I'm about to share. . My wife and I were in our room and it was around 11:30pm. We were both very thirsty and we did not want to drink out of the sink. There was nothing in the mini fridge as in the past, ( I'm sure due to Covid 19). I called down to the front desk and asked if they had some complimentary bottles of water. Yes we do was the answer, but I asked if someone could bring it up to us as we were on the 32nd floor and already in our bedtime attire. The gentleman was polite but said no. If we wanted the water we would have to come down to acquire it. I was a bit shocked and was surprised that this was the response. I have stayed in hotels with less stars and always had water brought to me. Other than that the stay was very pleasing.

Amazing atmosphere . Great workers! My one last star would have been given if only my needs where satisfied, I just wanted a higher room but was required to pay and extra fee of $50,which i declined. Otherwise,I would still recommend and come back to this place !

First and foremost, I want to note that the staff is fantastic, patient, and very kind. The hotel design and amenities were impressive. The architecture and general layout of the lobby and Prestige Suite were carefully pieced together to make for a genuinely gorgeous presentation. As soon as you walk into the building, you are greeted with a modern-European interior that uses an assortment of neutral colors, followed by subtle use of red to really pop. The suite itself was spacious with the modern-luxury desgin really on full display. The light fixtures were plentiful and the living room spacious. The bathroom is what really showed as the MVP of the room. The mirror is incredible, as it uses an internal lighting setup that lines up against the general shape of the mirror. It looks incredible. The tub was exactly what I was looking for with my fiance. The standalone shower and toilet is also a great touch. The bed was comfortable. The only caveat here, and one of the reasons the review is at 8 out of 10 is that the topper uses duck feathers as its material. I did not find any information on the material. This is particularly important because my fiance is allergic to duck feathers. The bed, while comfortable, didn't provide much of a source to sleep for her. The concierge was mostly attentive! I say most, and the last reason for the 8/10 score is that they used a text-based service for contacting them. I had tried to organize an in-room massage session but the concierge had never followed up with me regarding booking their massage therapists. Ultimately, when I revisited the conversation, they were already booked out, and thus, I wasn't able to get the amenity I had wanted the most and the reason I upgraded to a Prestige Suite. That said, I want to give a special mention to Morgan and Osbaldo for being fantastic with helping me to set up my stay at the hotel. Overall, if you're looking for a nice, European -styled luxury hotel, this is one to come to and visit. While my visit could have been better in certain areas, I could see myself possibly coming back here in the future for the beauty and general service of the hotel alone.

We stayed at Sofitel - Chicago for 1 night on Valentine’s Day weekend. From the valet to the front desk, everyone was very friendly and attentive. With the pandemic, the hotel restaurant was at capacity mostly for breakfast, lunch and dinner but pick up availability was offered. Over all great experience.

It was night with my girlfriend it was great

Your staff was amazing as well as the hotel. The 65$ a day hidden fee is an absolute joke. Shame on you.

The experience was nice our room was not as clean as I thought it would be. The bathroom counter was dirty. The carpet was dirty and there was a flower pedal on the carpet which and they didn't vacuum. The guy at the front desk that checked us in was really nice. The restaurant was not that good. The service was very slow and the burger meat did not taste fresh. Other than that the experience was good.