Sofitel Chicago Magnificent Mile Hotel 5 stars

Good stay

I had accidentally left a bottle of fine wine in the room. I called once I arrived at the airport, about an hour after checkout, to let them know I left the bottle in the room. I indicated to the guest service person that answered my call exactly where it was and the type of bottle it was. They told me housekeeping didn't find a bottle in the room. Someone was not telling the truth because I was 100% sure it was there.

From the time of booking, things were so easy and smooth. I received a few emails prior to check-in to make sure things would be great upon my arrival. The staff was very professional and nice. The room was so beautiful with an amazing view. The extra touches the hotel gave were memorable. I did not want to leave. Very impressed.

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out . I have stayed in high end hotels throughout the world and have never paid this much for parking . I asked the hotel manager for an adjustment and was told that she couldn’t do anything and that I am not the only one to complain . Everyone does .

All was good, easy check in and check out, we didn't use the restaurant but the room was nice and clean, we didn't use any hotel facilities during our two night stay, The bed wasvery comfortable we will definately return at a future date.

I had previously only stayed at the Intercontinental, which I was not crazy about from an overall service perspective. Rooms are never ready, checking in takes forever and the people who work there are typically eh. Our stay at the Sofitel could not have been more different. Everyone who worked there was amazing, check in was a breeze, the bar/restaurant was great and the room Was beautiful. Also, location can’t be beat!

Pillows awful. Room temperature hot no matter how low we had temp set. Bill messed up-billed for items we did not consume.. have called twice and it is still not settled.

My daughter said: “Why can’t we quarantine ourselves here?” Overall it was a fantastic experience. I rated It an 8 instead of a 10 because the costs piled up quick. Parking, mini bar and room service nearly quadrupled the price.

We tried 2 other hotels before finding yours. We drove up and we’re able to get a pet friendly room in such a beautiful hotel. Everyone of the staff was very nice even in this stressful time now. We loved it hear and felt so safe. Thank you

Great! Super clean, great location, everyone was friendly

This was an outstanding stay. Loved everything about the place. Well located.

Good stay, staff is polite

I stayed for a month, so it was essentially my home. The staff was lovely and attentive and the bed was excellent. I wish that the huge TV in the room allowed streaming. I had to use my tablet to watch my preferred content. Housekeeping was excellent. I hope in the future you implement a recycling program.Thank You

Room fantastic except the phone did not work and someone had smoked in the room. Also we were told u had room service. However there was nothing on the menu.

One of my best stays! Everyone who works there makes You feel welcomed. The front desk is very friendly and housekeeping is fantastic. The greeter at the entrance very friendly and helpful! Needles to say, if we come back to Chicago I would stay within this hotel. I recommend 100%!