Sofitel Chicago Magnificent Mile Hotel 5 stars

All was good, easy check in and check out, we didn't use the restaurant but the room was nice and clean, we didn't use any hotel facilities during our two night stay, The bed wasvery comfortable we will definately return at a future date.

I had previously only stayed at the Intercontinental, which I was not crazy about from an overall service perspective. Rooms are never ready, checking in takes forever and the people who work there are typically eh. Our stay at the Sofitel could not have been more different. Everyone who worked there was amazing, check in was a breeze, the bar/restaurant was great and the room Was beautiful. Also, location can’t be beat!

Pillows awful. Room temperature hot no matter how low we had temp set. Bill messed up-billed for items we did not consume.. have called twice and it is still not settled.

My daughter said: “Why can’t we quarantine ourselves here?” Overall it was a fantastic experience. I rated It an 8 instead of a 10 because the costs piled up quick. Parking, mini bar and room service nearly quadrupled the price.

We tried 2 other hotels before finding yours. We drove up and we’re able to get a pet friendly room in such a beautiful hotel. Everyone of the staff was very nice even in this stressful time now. We loved it hear and felt so safe. Thank you

Great! Super clean, great location, everyone was friendly

This was an outstanding stay. Loved everything about the place. Well located.

Good stay, staff is polite

I stayed for a month, so it was essentially my home. The staff was lovely and attentive and the bed was excellent. I wish that the huge TV in the room allowed streaming. I had to use my tablet to watch my preferred content. Housekeeping was excellent. I hope in the future you implement a recycling program.Thank You

Room fantastic except the phone did not work and someone had smoked in the room. Also we were told u had room service. However there was nothing on the menu.

One of my best stays! Everyone who works there makes You feel welcomed. The front desk is very friendly and housekeeping is fantastic. The greeter at the entrance very friendly and helpful! Needles to say, if we come back to Chicago I would stay within this hotel. I recommend 100%!

Stayed in a Prestige Suite. Fantastic room, great service, excellent value. Couldn't have been happier.

When I arrived, there was no one to greet me at the curb. There was no one to get my luggage or to take my vehicle for Valet parking. I had to walk into the lobby to get any service

The Hotel is beautiful and the rooms are very nice. However, I was given a room next to the elevator with a view of the parking lot. While I never expected an upgrade, given the Hotel was basically vacant in light of the COVID-19 outbreak, I asked the check in representative if a better room was available as the hotel was more or less empty. I denied this request. With such a nice hotel/staff/service, a simple room upgrade/change from what I was given (elevator noise, terrible) view would have been appreciated.

I had a pleasant stay overall. A few areas for improvement. The business center printers weren't working during my stay. It'd be nice if the staff at the Le Bar asked if I am an ALL member before running my bill. I wish that a bottle opener came standard in the room.