I arrived in time for dinner, check in to my lovely room, and ordered a take out dinner. The restaurant in Sofitel made a delicious dinner. The bed is so comfortable. I left early the next morning.... and will return!

Great

OUR SECOND STAY AT SOFTIES AFTER 5 YEARS AGO AND DIDNT DISAPPOINT AGAIN. THANKS FOR THE COVID 19 MASKS AND FOLLOWING PROTOCOLS . ROOM WAS VERY CLEAN AND WELL APPOINTED. BOTTLES OF WATER UPON CHECKOUT AND CHECK IN WERE MUCH APPRECIATED.

First time staying at a Sofitel and we had a pleasant experience. Cozy room with nice views. Only wish there were permanent fridges in the rooms.

It was a very clean and beautiful place. However the heat didn’t work in our room so I room was super cold. We did call down to have it fixed but room remained cold!

Arranging the room was easy. We stayed in a prestige suite. The staff was kind and courteous. The good was excellent albeit pricey. I think the room was pretty good but would have liked to have a functional fridge and microwave. The hotel was well-situated near the magnificent mile.

'Luxury Hotels' reservation included early check-in, $100 property credit which we used at the bar, and 1 entree and 1 beverage per person at breakfast. Quality of all food and beverage was excellent, as was the service in the bar and cafe. Our room was very nice --clean and upscale; we did wish that it had been a little bigger. It felt just a little cramped compared to some of the other 4.5* and 5* hotels that are nearby. We will definitely keep this hotels on our list of hotels to come back to!

I found the staff very attentive. The room and bathroom was beautifully decorated. Housekeeping was did a fantastic job of working around my schedule. Very happy with my experience. .

The shower was either hot or cold - you could not control it

Excellent location. Hospitable staff, especially front desk and housekeeping. Thank you! Very comfortable decor and layout. Ease of use to charge our phones and computers. Nice chaise lounge -- useful, functional and comfortable.

We stayed over New Year's Eve weekend. The hotel was busy, but the staff show great hospitality to all guests. The room was spacious with a great view. The hotel is conveniently located a few blocks from Michigan Ave. Nice and close to stuff but away from the hustle and bustle. The bar was great for a relaxing drink.

We booked the Luxury King Room and ended up being on the top floor, the views were incredible. The check in process was very easy, all of the staff that we interacted with were very helpful. Breakfast the next morning was very good. Absolutely would recommend, I’ll be staying here anytime I’m in Chicago

Morgan (I think that was her name) checked us in upon arrival. She was genuinely thoughtful, practical, and professional in demeanor. The entire staff was impressively responsive to our (my wife and I) requests. We simply texted the number Morgan provided, and our wishes were their commands. The room was clean, and the views were amazing. I can’t provide enough positive words for the entire staff: from check-in to room service to cleaning to check-out, their level of service and response times were impeccable. We also couldn’t ask for a better location—central to everything. My wife and I were quite impressed, especially for two travelers who usually shy away from hotels. We would definitely stay at Sofitel Chicago again and any other associated hotel around the world. Bravo!

Having stayed at this hotel many times and over many years this wasn’t what I’d expect from the hotel. Terrible check in (I was bounced between 3 different people all of which didnt understand the process) I pointed out that I was a Diamond level guest which fell on deaf ears. I was told “next time book through our website “ I explained I was on business travel and my firm one of the largest in Chicagoland mandates Amex travel. I received an ok room but not offered any special service. Two weeks later I still have no record of my stay or points. Irony is the booking did show up on the Accord website . Still does.

Sofitel is one of my favorite hotel brands. The recently renovated Sofitel in Chicago is elegant and refined, without being ostentatious. My husband and I enjoyed our four nights in the Sofitel Magnificent Mile very much, and will be back! Although we are not handicapped, we were given a handicapped room (which is fine). Areas for improvement are all related to the bathroom in the room we stayed: 1. No hooks for towels; there is no where to hang the towels to dry. Please add hooks or towel racks 2. Not enough ledge space in the shower. There was one small ledge that can barely fit a full bottle of shampoo (or the three travel sized toiletries provided by Sofitel). Please add more ledges in the shower 3. Shower door. The glass door doesn't completely seal, so when water hits the glass shower door, it automatically leaks onto the floor (a lot of water gets on the floor - three bathmats to soak up!) Thanks, Virginia