Sofitel Chicago Magnificent Mile 5 stars

Customer review rating (ALL Rating) 4.6/5 3,722 reviews

20 East Chestnut St - Downtown, 60611 CHICAGO, United States

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 CHICAGO
United States

GPS:41.898383, -87.627573

Telephone +1 312-324-4000

Fax +1 312-324-4026

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

CDA

Inspired by French cuisine and infused with local flavors, CDA, situated in Chicago's downtown Gold Coast district, offers breakfast and lunch daily for guests and locals.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,722 reviews

TripAdvisor Rating  4.5/5  5,304 reviews

Certificate of excellence 2022

STAY AT SOFITEL CHICAGO

TripAdvisor rating 4.0/5

macolonmd Families - TripAdvisor review

The rooms are magnificent and the bed is out of this world. The first night I slept for 12 hours, which I have not done in more than 10 years. Location of the hotel is the best since it is close to Michigan Avenue but away from the excessive noise. The only problem at this place is the restaurant which is just extremely expensive. A glass of the house Chardonnay for $24.00 is outrageous.

Great location, great room and great staff.

Customer review rating 4.5/5

Tom B. Business - Confirmed reviews ALL

I was there for a conference and the room was great, staff was very professional, friendly and great at their jobs. Food was excellent as well. Overall extremely satisfied and surprised at how great it was. Would recommend this location and hotel first to anyone coming to the city.

Bonjour Tom! Thank you for the great review of our hotel and welcome to our loyalty program! We are glad that you enjoyed your stay and hope to see you again very soon here in Chicago! Sincerely, Beau W Buttacavoli Director of Special Projects Sofitel Chicago

great location, great room and good views

Customer review rating 4.5/5

Rachel Business - Confirmed reviews ALL

Really liked the room appointment. Wifi access was good. Liked daily water supply. Room service was quick and quality, although very expensive once all the charges had been added

Bonjour Rachel! Thank you for the great review of our hotel! Would you be interested in earning rewards for future stays? Are you familiar with our All Accor Live Limitless rewards program? It is THE best hotel rewards program in the world! Here is the link for signup: https://bit.ly/3gPUONF We are glad that you enjoyed your stay and hope to see you again very soon here in Chicago! Sincerely, Beau W Buttacavoli Director of Special Projects Sofitel Chicago

Great room, staff and location - difficult night's sleep

Customer review rating 3.0/5

Lcal Families - Confirmed reviews ALL

Location and room were fantastic! Staff was super nice. Our issue was we had to turn the heat off around 2am because it was so hot and even thought we put it down it continued to increase heat. The light in the closet was a distraction, too and hard to figure out where to turn it off. The sofa bed was not turned down when we got home around 9p and we had to call housekeeping to bring sheets and make the bed. We only had 3 towels for a family of four (that info was in our reservation). Would probably try another hotel next time we're in Chicago.

Bonjour M. C., Thank you for taking the time to share your comments regarding your stay at the Sofitel Chicago Magnificent Mile. Your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. I wish to express my sincerest apologies for the inconvenience you have met with the temperature and lighting in your room. Please rest assured that we have taken the appropriate measures to address the problem with our Engineering Team in order to prevent any future occurrence. I have also informed Housekeeping about the incorrect amount of towels, and sofa bed not being made up for you. Our relationship with our customers is very important to us. We hope that you will grant us the opportunity to better serve you soon. Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

Below expectations

Customer review rating 2.0/5

Radek Business - Confirmed reviews ALL

Room was cold 20,5 celsisus and the air con did not help at all. Even setting to 26 celsisus was making little difference. Bathroom was not cleaned properly and i found a few dark hairs on the floor and walls - cleaner Nicole did not pay attention. Check in on Sunday evening was super slow as the lady struggled with operating your system. Icing on the cake was hotel bar closed at 11pm. Not recommended!

Bonjour Radoslaw, Thank you for taking the time to tell us about your experience at the Sofitel Chicago Magnificent Mile. I am sorry that your experience did not meet your expectations, and please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like the opportunity to welcome you back and provide the experience you should have had. If open to a return stay, I can offer you a complimentary upgrade to a suite and a special treat from our Chef. If you book a reservation, please email me direct and I can follow up on details. I'm also available to discuss your issues in further detail if necessary. Sincerely, Beau W Buttacavoli Director Special Projects Sofitel Chicago

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Other web-users rate our hotel

  • 943 reviews 9.4/10 Location
  • 1,613 reviews 8/10 Room
  • 1,679 reviews 8.3/10 Service
  • 19 reviews 6.2/10 WiFi
  • 589 reviews 7.8/10 Cleanliness
  • 365 reviews 8.8/10 Vibe
  • 175 reviews 7.2/10 Breakfast
  • 60 reviews 9.2/10 Wellness Area

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