Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating 4.6/5 22,984 reviews


ALLSAFE approved hotel

Sofitel Chicago Magnificent Mile
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+ 21 Services
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Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
united states

Tel: +13123244000

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :  36 N/A

  • CHICAGO :  66 N/A

  • SHERIDAN :  151 N/A



  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

CLASSIC ROOM - 1 King Size Bed, Floors 6-10

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 King Size Bed, Floors 11-21

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM CITY VIEW - 1 King Size Bed, Floors 22-32, Best Views Guaranteed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Full Size Beds, Floors 6-32

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars


Type of cuisine: Mediterranean

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Menu (PDF) Cocktail menu (PDF)


Non contractual photo

Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Menu (PDF)


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

22,984 reviews


TripAdvisor Rating 4.5/5

5,040 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great suite but TV options/channels were TERRIBLE.

Customer review rating 4.6/5

David M. Families - 17/01/2021 Confirmed reviews ALL

My wife and I had a 2 day stay in your king suite which was lovely, however the TV channel options were absolutely the worse. I only stay at 5 star properties and i was surprised that they’re were such poor options for such a prestigious hotel. Outside the lovely ambiance of the room my wife and I were simply “bored” being that the TV options were so poor.

Immaculate, beautiful, and superior service.

Customer review rating 4.6/5

Mike F. Couples - 15/01/2021 Confirmed reviews ALL

This hotel is extremely clean and the rooms are beautiful. The front desk and all members really cared about make sure you felt safe and healthy. Sofitel Chicago has all of these amazing measures they are taking to manage the Cov-19 crisis -excellent!

Customer review rating 4.6/5

Aissa Families - 13/01/2021 Confirmed reviews ALL

We had a great experience staying in Chicago. The hotel was clean, quiet and staff were very positive.

Nice Hotel, Very Pricey

TripAdvisor rating 4.5/5

kateaZ4247QY 13/01/2021 TripAdvisor review

Very nice hotel that clearly takes COVID seriously. I was a little disappointed by how much they nickel and dime you. You're paying a lot for a room and if you're celebrating a special occasion you need to pay even extra for a treat that other hotels give you for free (e.g., chocolates). The thermostat in our room was very finicky.

Dear kateaZ4247QY, Thank you for staying with us for your special occasion. We are delighted to hear that you noticed the efforts we take each and every day to keep our guests and colleagues safe amid the global pandemic. We are sorry to hear that the cost of our guestroom enhancements left you feeling underwhelmed. We will take this feedback seriously as we continue to update and roll out amenities and enhancements for our guests. We look forward to the opportunity to host you again soon!

Great location walk to Michigan ave

Customer review rating 4.6/5

Mo Couples - 12/01/2021 Confirmed reviews ALL

Very clean ,quiet , polite

Great staff, extremely clean

Customer review rating 4.6/5

Angela H. Couples - 12/01/2021 Confirmed reviews ALL

Everyone was very personable and accommodating. I will definitely stay with you all again.

Good Stay

Customer review rating 4.6/5

Chris Solo - 12/01/2021 Confirmed reviews ALL

A well managed hotel and I felt very safe with all of the precautions. The bed was super comfortable and the bathroom and room in general was very spacious. It even had a control on the wall by the bed for the curtains which is even more valuable during covid. My only issues were that the satellite kept losing signal every now and then on certain channels and the heat didn't seem to work well, it stayed on a certain temperature instead of the set temperature. It was a great stay. Very pleased.

Always our favorite place to stay

Customer review rating 4.6/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

Easy check-in - free drink tickets are always a nice touch, great rooms and welcoming staff

Good place for my two day getaway

Customer review rating 4.6/5

Taalib D. Business - 11/01/2021 Confirmed reviews ALL

The hotel took care of me and my team.

Great Staff, Especially Elizabeth at the front desk, so very welcoming and went above and beyond to make our stay so very pleasant

Customer review rating 4.6/5

David E. B. Couples - 06/01/2021 Confirmed reviews ALL

Just the BEST in Chicago

Another wonderful stay - quality standards still high

TripAdvisor rating 4.5/5

FlytheTail 02/12/2020 TripAdvisor review

My wife and I spent one night at this hotel, as a short escape from being home-bound during the pandemic. We had a fantastic stay in all regards. We booked the Sofitel romantic package, which included breakfast, a bottle of champagne, romantic gift, and late check-out. Rather than chocolate-covered strawberries as the welcome gift, they put a trail of rose petals from the door to the bed, and created a giant heart made with more rose petals. My wife loved it. A bottle of champagne was already in the room too. While there was an initial misunderstanding, the operations manager elevated our experience to ensure we had a magnificent stay, and that we did. The hotel has many health safety precautions in place and we felt safe the entire time. The large room was clean and everything was in working order. The decor is inspiring, with many high-end touches. We also had a nice view of downtown from the 31st floor. I was glad that Le Bar was open for take-away drinks. I ordered two cocktails and they were served in their usual glass barware for me to take back to our room. Their restaurant was also open for take-away orders. I placed our breakfast order with the front desk, then received a call shortly thereafter when the food was ready for pick-up. The eggs were done to perfection, the potatoes were well seasoned, and the bacon and sausage were fantastic. Toast, juice, and condiments were also provided. I had another enjoyable stay and look forward to returning again to my favorite hotel in Chicago.

Dear Flythe Tail, Thank you so much for staying with us for your short escape! We are delighted to hear you enjoyed your stay and experienced the true spirit of our colleagues making guests feel special. And while the dining experience may have to look different these days, we're still committed to making each bite truly delicious - as you experienced! We look forward to welcoming you back the next time you come to town.

5 Star Service

TripAdvisor rating 4.5/5

sarahthomasconsu2020 19/08/2020 TripAdvisor review

I couldn’t be more delighted than with the service we received upon our first stay at this property. The staff were friendly and accommodating. The hotel was clean and well prepped for the unique needs of a traveler during this pandemic. Hotel breakfast was delicious and I wished I would have tried it out first day there, as then I would have ordered it every day. Make sure to have a staff member show you you all of the lights and motorized shade function in the suites as they can be tricky and can seem like they are malfunctioning. You just need a quick tutorial and you’ll be all set. I look forward to future visits to this property.

Dear sarahthomasconsu2020, Thank you so much for sharing your experience with us! We are thrilled to hear that our staff went above and beyond. And we're delighted to know you enjoy Chef Cliff's delicious breakfast. We hope you'll make us your first choice whenever your travels bring you to Chicago next.

Mixed Feelings

Customer review rating 4.6/5

Anthony A. Couples - 06/04/2020 Confirmed reviews ALL

Have always respected the Sofitel brand and given there were limited 5-star hotel options, my girlfriend and I went with you. (We were in town for a funeral, unfortunately.) Pros: Kyle and Jason were polite, helpful, and respectful. We especially appreciated Kyle for his professionalism and going out of his way to hold our food and asking us if we needed silverware. We were really impressed with Kyle. Cons: very slow and intermittent internet. So much so that I had to use one of my phones for wifi. In fact, I’m writing this review from another hotel, where the internet connection is stable and fast. The water in the shower was COLD. Every day, we had to run the water for about 10 minutes before it reached a reasonably warm temperature. Lastly, and probably most offensive, is one morning, we get a call from Joseph at the front desk. We had not interacted with him prior, but he begins the call by stating, “Hello Mr. A.. We know your wife is sick. Would you like room service?” I asked him why he would think my girlfriend was sick, and he ignored the question. I sincerely hope it was a mistake, but my girlfriend - who is Asian - had a nagging suspicion that he or one of his colleagues assumed she was sick because she is Asian and always had a mask on when walking outside our room. But so did I. We were considering extending our stay with you through the rest of our trip, but the culmination of the cons just was enough to make us check into another hotel.

Great support under challenging circumstances

Customer review rating 4.6/5

Anonymous Families - 31/03/2020 Confirmed reviews ALL

Had to move out daughter home from college due to the Covid-19 pandemic, so spent the night in your beautiful and very clean but mostly empty hotel

Resort fee

Customer review rating 4.6/5

Peter C. Solo - 28/03/2020 Confirmed reviews ALL

Why am I charged a resort fee when everything in the hotel was shut down? No valet, bar closed, etc. the complimentary newspapers on each floor were from March 19th ... I paid to stay in a jr suite on March 26th. Ridiculous I was charged a resort fee for this stay.

Bonjour Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Chicago Magnificent Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We thought that we had cleared the automatic amenity fee charge from all of the rates. However, your AAA rate still had it attached. We have of course reversed the charge and refunded the amount to your credit card. I emailed you a revised folio. Please charge this error to our heads and not our hearts as we would never want you to be charged for services you weren't able to enjoy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Merci, J. Kyle Jackson Director of Rooms T. +1… Sofitel Chicago Magnificent Mile 20 E. Chestnut Street, Chicago, IL 60611
Customer review rating 4.6/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Beautiful hotel. Staff is awesome.

Good Stay

Customer review rating 4.6/5

D Couples - 23/03/2020 Confirmed reviews ALL

Good stay

Don't leave anything in the room you won't get it back!!

Customer review rating 4.6/5

Steve M. Business - 23/03/2020 Confirmed reviews ALL

I had accidentally left a bottle of fine wine in the room. I called once I arrived at the airport, about an hour after checkout, to let them know I left the bottle in the room. I indicated to the guest service person that answered my call exactly where it was and the type of bottle it was. They told me housekeeping didn't find a bottle in the room. Someone was not telling the truth because I was 100% sure it was there.

Extremely Impressed

Customer review rating 4.6/5

Mitchell Couples - 23/03/2020 Confirmed reviews ALL

From the time of booking, things were so easy and smooth. I received a few emails prior to check-in to make sure things would be great upon my arrival. The staff was very professional and nice. The room was so beautiful with an amazing view. The extra touches the hotel gave were memorable. I did not want to leave. Very impressed.

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out

Customer review rating 4.6/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out . I have stayed in high end hotels throughout the world and have never paid this much for parking . I asked the hotel manager for an adjustment and was told that she couldn’t do anything and that I am not the only one to complain . Everyone does .

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