Sofitel Chicago Magnificent Mile Hotel 5 stars

Clean Professional Food preparation and quality average

Would like to have amenities back in the rooms, fresh towels each day, coffee available in lobby and the croissants somewhere, etc. My stay was nice and I really appreciated the free drink cards!

The beds were very comfortable. My friends and I joked about carrying them out while we checked out. We joked about it with the front desk receptionist and it was nice he took it lightly and also found it funny. He did state that you sell everything, which was EXTREMELY TEMPTING. The hotel room was very clean and didn’t have any weird smells. Sometimes when you go to hotels it smells kind of weird. Even hotels rated 4 out of 5. The staff was VERY friendly. The only down side about the stay was the refrigerator didn’t work. I shared a room with my best friend, who was pumping because she just had her son. She does pump through out the night, so it was a SLIGHT inconvenience for her to go down to the lobby late at night. I would suggest taking the refrigerators out of the rooms, if it’s not something you can use during your stay. We asked for extra towels and the staff stated they’d bring them up, but we never got them. I had to share a towel with my husband, which is okay, but I normally wouldn’t even do that at home. Overall we were happy.

Awesome hotel, great location, and extremely friendly staff! Highly recommended!

We were a little surprised that the person at the front desk put us in a access/disability room. We have never been put in a room like that before.

The staff are professional and friendly. Always recognize me when I return. Excellent service and out of this world going the extra mile.

Front desk clerk Demetrie ! Very nice and professional. The bar stuff needs more training. Your margarita flatbread pizza didn’t taste good at all…..no taste very blaaa Your waitress not attentive and talking with the bar help for a long period of time. I like your hotel very much so please fix the problem. Thank you Anna K. 31…

Nice reception and great room. Thanks

Sofitel is centrally located which made everything super convenient. The room and view was also magnificent, however, the bed itself was one of the worst hotel beds I’ve ever slept on. Let’s start by how much it made both my significant other’s and I back sweat so much despite cranking the AC on full all night. Second, the bed was SO uncomfortable. The only “sweet spot” was right in the middle of the bed, otherwise, you’ll be sleeping on the springs of the mattress. After the first night, I called the front desk and told the gentleman about our discomforts and he stated, “yeah the beds are quite dated, let me have housekeeping come by to take the duvet out from the mattress.” I would’ve much rather him offer me a new room instead. I asked him if that’ll do much and he replies, “what would you like for me to do?” After he doesn’t offer a new room, the second night was still just as uncomfortable. After the third night of not being able to comfortably sleep, it was time for check out. I told the front desk that I actually had a horrible experience regarding the bed and he also stated that maybe it was time for the bed to be changed. I don’t know, for the money I spent here, I sure did not have a pleasant stay. Would I stay here again? Most likely not.

Everything was very nice and the customer service was excellent. Two gentlemen stood out upon arrival through our departure date. Lead bellman, Sam, and another bellman, Ash, were excellent and made sure we were taken care of when we arrived and anytime we needed access to our car.

Every staff member with whom I interacted was so pleasant and helpful. The room was wonderful, the bar was great - I was able to relax there and even get some work done. I really enjoyed my stay and will continue to return to the Sofitel Chicago whenever I am in town.

As an architect, I liked the architecture of the Sofitel. The location of the hotel is excellent and our room had a great view toward the Hancock Tower. Highly recommend this hotel because of location, cleanness and amenities (bar).

Combined business and leisure travel into a wonderful experience. Sofitel property is conveniently located to business center and restaurant district. Service was impeccable and LeBar was a great way to start each evening.

A Wonderful Stay Fantastic Food & Beverage & The Staff Is Over The Top to make the stay special the lounge is beautiful great service nice fireplace the views from the the prestige suites are awesome. the stores to shop at are great the restaurant and entertainment is in close proximity

Very nice hotel that clearly takes COVID seriously. I was a little disappointed by how much they nickel and dime you. You're paying a lot for a room and if you're celebrating a special occasion you need to pay even extra for a treat that other hotels give you for free (e.g., chocolates). The thermostat in our room was very finicky.