Sofitel Chicago Magnificent Mile Hotel 5 stars

Everyone was very personable and accommodating. I will definitely stay with you all again.

A well managed hotel and I felt very safe with all of the precautions. The bed was super comfortable and the bathroom and room in general was very spacious. It even had a control on the wall by the bed for the curtains which is even more valuable during covid. My only issues were that the satellite kept losing signal every now and then on certain channels and the heat didn't seem to work well, it stayed on a certain temperature instead of the set temperature. It was a great stay. Very pleased.

Easy check-in - free drink tickets are always a nice touch, great rooms and welcoming staff

The hotel took care of me and my team.

Just the BEST in Chicago

My wife and I spent one night at this hotel, as a short escape from being home-bound during the pandemic. We had a fantastic stay in all regards. We booked the Sofitel romantic package, which included breakfast, a bottle of champagne, romantic gift, and late check-out. Rather than chocolate-covered strawberries as the welcome gift, they put a trail of rose petals from the door to the bed, and created a giant heart made with more rose petals. My wife loved it. A bottle of champagne was already in the room too. While there was an initial misunderstanding, the operations manager elevated our experience to ensure we had a magnificent stay, and that we did. The hotel has many health safety precautions in place and we felt safe the entire time. The large room was clean and everything was in working order. The decor is inspiring, with many high-end touches. We also had a nice view of downtown from the 31st floor. I was glad that Le Bar was open for take-away drinks. I ordered two cocktails and they were served in their usual glass barware for me to take back to our room. Their restaurant was also open for take-away orders. I placed our breakfast order with the front desk, then received a call shortly thereafter when the food was ready for pick-up. The eggs were done to perfection, the potatoes were well seasoned, and the bacon and sausage were fantastic. Toast, juice, and condiments were also provided. I had another enjoyable stay and look forward to returning again to my favorite hotel in Chicago.

I couldn’t be more delighted than with the service we received upon our first stay at this property. The staff were friendly and accommodating. The hotel was clean and well prepped for the unique needs of a traveler during this pandemic. Hotel breakfast was delicious and I wished I would have tried it out first day there, as then I would have ordered it every day. Make sure to have a staff member show you you all of the lights and motorized shade function in the suites as they can be tricky and can seem like they are malfunctioning. You just need a quick tutorial and you’ll be all set. I look forward to future visits to this property.

Have always respected the Sofitel brand and given there were limited 5-star hotel options, my girlfriend and I went with you. (We were in town for a funeral, unfortunately.) Pros: Kyle and Jason were polite, helpful, and respectful. We especially appreciated Kyle for his professionalism and going out of his way to hold our food and asking us if we needed silverware. We were really impressed with Kyle. Cons: very slow and intermittent internet. So much so that I had to use one of my phones for wifi. In fact, I’m writing this review from another hotel, where the internet connection is stable and fast. The water in the shower was COLD. Every day, we had to run the water for about 10 minutes before it reached a reasonably warm temperature. Lastly, and probably most offensive, is one morning, we get a call from Joseph at the front desk. We had not interacted with him prior, but he begins the call by stating, “Hello Mr. A.. We know your wife is sick. Would you like room service?” I asked him why he would think my girlfriend was sick, and he ignored the question. I sincerely hope it was a mistake, but my girlfriend - who is Asian - had a nagging suspicion that he or one of his colleagues assumed she was sick because she is Asian and always had a mask on when walking outside our room. But so did I. We were considering extending our stay with you through the rest of our trip, but the culmination of the cons just was enough to make us check into another hotel.

Had to move out daughter home from college due to the Covid-19 pandemic, so spent the night in your beautiful and very clean but mostly empty hotel

Why am I charged a resort fee when everything in the hotel was shut down? No valet, bar closed, etc. the complimentary newspapers on each floor were from March 19th ... I paid to stay in a jr suite on March 26th. Ridiculous I was charged a resort fee for this stay.

Beautiful hotel. Staff is awesome.

Good stay

I had accidentally left a bottle of fine wine in the room. I called once I arrived at the airport, about an hour after checkout, to let them know I left the bottle in the room. I indicated to the guest service person that answered my call exactly where it was and the type of bottle it was. They told me housekeeping didn't find a bottle in the room. Someone was not telling the truth because I was 100% sure it was there.

From the time of booking, things were so easy and smooth. I received a few emails prior to check-in to make sure things would be great upon my arrival. The staff was very professional and nice. The room was so beautiful with an amazing view. The extra touches the hotel gave were memorable. I did not want to leave. Very impressed.

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out . I have stayed in high end hotels throughout the world and have never paid this much for parking . I asked the hotel manager for an adjustment and was told that she couldn’t do anything and that I am not the only one to complain . Everyone does .