Sofitel Chicago Magnificent Mile 4 stars

Customer review rating (ALL Rating) 4.6/5 4,046 reviews

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20 East Chestnut St - Downtown, 60611 Chicago, United States

Description

Hotel extras

  • Steps from Magnificent Mile, luxury shopping, restaurants and downtown attractions

  • Quiet rooms despite the central location

  • Certified Sustainable Hospitality (Green Key Global - 4 Keys)

  • Locally Sourced & Seasonally Inspired Cuisine

  • Personalized Concierge Services & Premium High-Speed Wi-Fi

Our accommodation(s)

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Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 Chicago
United States

GPS:41.898383, -87.627573

Telephone
Fax +1 312-324-4026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CDA

At CDA, mornings are designed to linger. Executive Chef Daniel Höfler's à la carte breakfast blends Parisian charm with local, seasonal ingredients. Each dish is thoughtfully curated, refined yet comforting for a memorable morning ritual

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,046 reviews

Customer review rating 4.5/5

Tremel B. Solo - Confirmed reviews ALL

Very pleasant experience at this hotel. My service from valet parking, luggage delivery to my room and customer communications was immaculate. I will definitely be staying at ALL Accor hotels moving forward.

Bonjour Tremel, Thank you for your kind words regarding your stay with us. We are pleased to hear that you found our service impeccable. We appreciate your feedback about our location and hope to welcome you back soon for another delightful experience. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 3.5/5

Ulrich B. H. Business - Confirmed reviews ALL

I use the hotel as my home away from home when traveling for my company stateside. This time I chose to host our board meeting in Chicago, booking in total 7 rooms over various nights. Prior to arriving a very welcoming employee reached out proactively and names of the guests were added to each booking. Though upon arrival it was a challenge for the front desk to actually manage that I was paying for all rooms. It took 3 visits to the front desk over the first 2 days to have this figured out with more swipes of my credit card than I can even count, so my board member should not deal with this. I'm a platinum member and have done this several times before, so I'm surprised that it was so unprofessional this time. Arriving home I now also see that I have only been rewarded only 1 night of status points and rewards points, although I stayed for 3 night (hence missing 2 nights of status points) and I have previously received reward points for the nights of fellow travelers I book and pay for why I would expect reward points for all rooms! Rooms and location were superb as always.

Bonjour Ulrich B., Thank you for sharing your experience with us. I appreciate your loyalty as a platinum member and your continued choice of Sofitel Chicago Magnificent Mile for your business travels. I sincerely apologize for the complications you faced at check-in regarding the billing arrangement for the rooms. It is certainly our intention to provide seamless service, and I regret that we fell short during your recent stay. Your feedback regarding the front desk experience is invaluable, and I will ensure it is reviewed with our team. Additionally, I understand your concerns regarding the rewards points. Our policy does recognize points for stays booked on behalf of others, and I encourage you to reach out to our rewards program support to clarify the situation with your account. Allow the points to register to the account and contact us directly if this does not take place. I am pleased to hear that you enjoyed the rooms and our location. Thank you for your understanding, and we hope to welcome you back soon. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 4.5/5

Yeliz Y. Business - Confirmed reviews ALL

very good

Bonjour Yeliz, Thank you for your kind remarks regarding our location and the overall experience at Sofitel Chicago Magnificent Mile. We are delighted to know that our prime setting contributed positively to your stay. Your satisfaction is a testament to our commitment to delivering exceptional service and environment. We look forward to welcoming you back in the future. Warm regards, Sofitel Chicago Magnificent Mile

Customer review rating 2.0/5

Ct K. Business - Confirmed reviews ALL

Good overall experience - but for hotel's attempt to extract $50 early check in fee. Based upon my day of phone call to discuss early check in, without my agreement, the hotel charged me $50. Only after I objected multiple times - and confirmed an early check in was FREE for ACCOR members, did the front desk clerk go to the back office and get approval to remove this charge. VERY unpleasant experience.

Bonjour Ct K., Thank you for taking the time to provide feedback regarding your recent stay. We are pleased to hear that you found the room and common areas well maintained and comfortable. We sincerely apologize for the confusion surrounding the early check-in fee. Our intention is to ensure a seamless experience for our guests, and it is regrettable that this was not your experience. We appreciate your understanding of our policies and are glad that the charge was resolved. Your comments will be shared with our team to enhance our service. Thank you once again for your feedback. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 0.5/5

Talia A. Business - Confirmed reviews ALL

I made two separate reservations for two individual guests and received two separate confirmations and provided a credit card authorization form to cover their room. Somewhere along the way only one guest was accounted for, the other marked as a No Show despite his being there and checked in. Portfolio showed guest was charged when they shouldn't have been and other guest was charged a No Show fee when they were there. I provided guests names and room numbers and was told there was one reservation for two guests. Not true. Now I have a headache trying to untangle this mess. The front desk couldn't help and the accounting person they transferred me to wasn't available to take my call. We use Sofitel for all our business guests and never had a problem like this. Unacceptable!!! It used to be there was someone on staff who would help secure the reservations but now I'm just told to book it online. Really disappointed in the level of customer service.

Bonjour Talia, Thank you for taking the time to share your experience regarding the recent reservations made at our hotel. I sincerely apologize for the confusion and the difficulties you faced with the billing process. It is concerning to hear that one of your guests was marked incorrectly and charged a No Show fee, particularly as you provided appropriate documentation to prevent such an issue. I recognize how crucial accurate accounting and attentive customer service are, especially for our valued business clients. It is unfortunate that you did not receive the assistance you expected during this situation. Please know that your feedback regarding the availability of our staff has been duly noted, as we strive to enhance our service standards. We appreciate your continued patronage and hope to restore your confidence in our hotel for future stays. Best regards, Sofitel Chicago Magnificent Mile

Other web-users rate our hotel

  • 1,255 reviews 9.7/10 Location
  • 2,077 reviews 8.1/10 Room
  • 2,164 reviews 8.6/10 Service
  • 18 reviews 6.5/10 WiFi
  • 750 reviews 8.4/10 Cleanliness
  • 493 reviews 8.8/10 Vibe
  • 265 reviews 8.1/10 Breakfast
  • 91 reviews 6.2/10 Wellness Area

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