Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating 4.6/5 22,969 reviews

Sofitel Chicago Magnificent Mile
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Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

During these uncertain times, safety of guests & employees is our top priority. In support of the global effort to halt the spread of COVID-19, we will temporarily close our doors, effective April 8. We'll be back soon! Be safe & take care.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611
chicago
united states

Tel: +13123244000

Fax: (+1)3123244026

Contact email

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :  36 N/A

  • CHICAGO :  66 N/A

  • SHERIDAN :  151 N/A

  • BLUE LINE :  CHICAGO

  • RED LINE :  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodations

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

CLASSIC ROOM - 1 King Size Bed, Floors 6-10

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 King Size Bed, Floors 11-21

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM CITY VIEW - 1 King Size Bed, Floors 22-32, Best Views Guaranteed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Full Size Beds, Floors 6-32

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

CDA

Type of cuisine: Mediterranean

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Menu (PDF) Cocktail menu (PDF)

LE BAR

Non contractual photo

Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CDA Bar

Non contractual photo

The bar at CDA restaurant continues with the theme of a welcoming, communal atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

22,969 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,029 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mixed Feelings

Customer review rating 4.6/5

Anthony A. Couples - 06/04/2020 Confirmed reviews ALL

Have always respected the Sofitel brand and given there were limited 5-star hotel options, my girlfriend and I went with you. (We were in town for a funeral, unfortunately.) Pros: Kyle and Jason were polite, helpful, and respectful. We especially appreciated Kyle for his professionalism and going out of his way to hold our food and asking us if we needed silverware. We were really impressed with Kyle. Cons: very slow and intermittent internet. So much so that I had to use one of my phones for wifi. In fact, I’m writing this review from another hotel, where the internet connection is stable and fast. The water in the shower was COLD. Every day, we had to run the water for about 10 minutes before it reached a reasonably warm temperature. Lastly, and probably most offensive, is one morning, we get a call from Joseph at the front desk. We had not interacted with him prior, but he begins the call by stating, “Hello Mr. A.. We know your wife is sick. Would you like room service?” I asked him why he would think my girlfriend was sick, and he ignored the question. I sincerely hope it was a mistake, but my girlfriend - who is Asian - had a nagging suspicion that he or one of his colleagues assumed she was sick because she is Asian and always had a mask on when walking outside our room. But so did I. We were considering extending our stay with you through the rest of our trip, but the culmination of the cons just was enough to make us check into another hotel.

Great support under challenging circumstances

Customer review rating 4.6/5

Anonymous Families - 31/03/2020 Confirmed reviews ALL

Had to move out daughter home from college due to the Covid-19 pandemic, so spent the night in your beautiful and very clean but mostly empty hotel

Resort fee

Customer review rating 4.6/5

Peter C. Solo - 28/03/2020 Confirmed reviews ALL

Why am I charged a resort fee when everything in the hotel was shut down? No valet, bar closed, etc. the complimentary newspapers on each floor were from March 19th ... I paid to stay in a jr suite on March 26th. Ridiculous I was charged a resort fee for this stay.

Bonjour Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Chicago Magnificent Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We thought that we had cleared the automatic amenity fee charge from all of the rates. However, your AAA rate still had it attached. We have of course reversed the charge and refunded the amount to your credit card. I emailed you a revised folio. Please charge this error to our heads and not our hearts as we would never want you to be charged for services you weren't able to enjoy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Merci, J. Kyle Jackson Director of Rooms T. +1… Sofitel Chicago Magnificent Mile 20 E. Chestnut Street, Chicago, IL 60611
Customer review rating 4.6/5

Anonymous Business - 24/03/2020 Confirmed reviews ALL

Beautiful hotel. Staff is awesome.

Good Stay

Customer review rating 4.6/5

D Couples - 23/03/2020 Confirmed reviews ALL

Good stay

Don't leave anything in the room you won't get it back!!

Customer review rating 4.6/5

Steve M. Business - 23/03/2020 Confirmed reviews ALL

I had accidentally left a bottle of fine wine in the room. I called once I arrived at the airport, about an hour after checkout, to let them know I left the bottle in the room. I indicated to the guest service person that answered my call exactly where it was and the type of bottle it was. They told me housekeeping didn't find a bottle in the room. Someone was not telling the truth because I was 100% sure it was there.

Extremely Impressed

Customer review rating 4.6/5

Mitchell Couples - 23/03/2020 Confirmed reviews ALL

From the time of booking, things were so easy and smooth. I received a few emails prior to check-in to make sure things would be great upon my arrival. The staff was very professional and nice. The room was so beautiful with an amazing view. The extra touches the hotel gave were memorable. I did not want to leave. Very impressed.

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out

Customer review rating 4.6/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

The hotel charged $78 dollars a night for parking but didn’t notify us of that until check out . I have stayed in high end hotels throughout the world and have never paid this much for parking . I asked the hotel manager for an adjustment and was told that she couldn’t do anything and that I am not the only one to complain . Everyone does .

Excellent Hotel in Chicago

Customer review rating 4.6/5

Steve Couples - 23/03/2020 Confirmed reviews ALL

All was good, easy check in and check out, we didn't use the restaurant but the room was nice and clean, we didn't use any hotel facilities during our two night stay, The bed wasvery comfortable we will definately return at a future date.

Great hotel right in the heart of Chicago

Customer review rating 4.6/5

Anonymous Friends - 22/03/2020 Confirmed reviews ALL

I had previously only stayed at the Intercontinental, which I was not crazy about from an overall service perspective. Rooms are never ready, checking in takes forever and the people who work there are typically eh. Our stay at the Sofitel could not have been more different. Everyone who worked there was amazing, check in was a breeze, the bar/restaurant was great and the room Was beautiful. Also, location can’t be beat!

Customer review rating 4.6/5

Anonymous Families - 22/03/2020 Confirmed reviews ALL

Pillows awful. Room temperature hot no matter how low we had temp set. Bill messed up-billed for items we did not consume.. have called twice and it is still not settled.

Corona

Customer review rating 4.6/5

Anonymous Families - 22/03/2020 Confirmed reviews ALL

My daughter said: “Why can’t we quarantine ourselves here?” Overall it was a fantastic experience. I rated It an 8 instead of a 10 because the costs piled up quick. Parking, mini bar and room service nearly quadrupled the price.

Beautiful, pet friendly, everyone was super nice

Customer review rating 4.6/5

Kristi P. Families - 22/03/2020 Confirmed reviews ALL

We tried 2 other hotels before finding yours. We drove up and we’re able to get a pet friendly room in such a beautiful hotel. Everyone of the staff was very nice even in this stressful time now. We loved it hear and felt so safe. Thank you

Customer review rating 4.6/5

J Couples - 21/03/2020 Confirmed reviews ALL

Great! Super clean, great location, everyone was friendly

Excellent stay. Better Customer service!

Customer review rating 4.6/5

Ariel B. Friends - 20/03/2020 Confirmed reviews ALL

This was an outstanding stay. Loved everything about the place. Well located.

good stay

Customer review rating 4.6/5

C. Solo - 20/03/2020 Confirmed reviews ALL

Good stay, staff is polite

Lovely Staff, well appointed rooms and fabulous location

Customer review rating 4.6/5

Angela N. Business - 19/03/2020 Confirmed reviews ALL

I stayed for a month, so it was essentially my home. The staff was lovely and attentive and the bed was excellent. I wish that the huge TV in the room allowed streaming. I had to use my tablet to watch my preferred content. Housekeeping was excellent. I hope in the future you implement a recycling program.Thank You

Customer review rating 4.6/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

Room fantastic except the phone did not work and someone had smoked in the room. Also we were told u had room service. However there was nothing on the menu.

Well located

Customer review rating 4.6/5

Anonymous Friends - 18/03/2020 Confirmed reviews ALL

One of my best stays! Everyone who works there makes You feel welcomed. The front desk is very friendly and housekeeping is fantastic. The greeter at the entrance very friendly and helpful! Needles to say, if we come back to Chicago I would stay within this hotel. I recommend 100%!

Great Hotel, Great Location

Customer review rating 4.6/5

D W. Business - 18/03/2020 Confirmed reviews ALL

Stayed in a Prestige Suite. Fantastic room, great service, excellent value. Couldn't have been happier.

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