Sofitel Chicago Magnificent Mile Hotel 5 stars

TripAdvisor rating 4.5/5 4,991 reviews
Sofitel Chicago Magnificent Mile
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Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611
chicago
united states

Tel: +13123244000

Fax: (+1)3123244026

Contact email

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :   36 N/A

  • CHICAGO :   66 N/A

  • SHERIDAN :   151 N/A

  • BLUE LINE :   CHICAGO

  • RED LINE :   CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodations

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

CLASSIC ROOM - 1 King Size Bed, Floors 6-10

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 King Size Bed, Floors 11-21

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM CITY VIEW - 1 King Size Bed, Floors 22-32, Best Views Guaranteed

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Full Size Beds, Floors 6-32

  • Max. number of persons: 4
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE - 1 King Size Bed, 1 Pull out Sofa Bed

  • Max. number of persons: 4
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE - 1 King Bed, 1 Pull out Sofa Bed, 1 Bedroom and 1 Living Room, Corner Suite

  • Max. number of persons: 4
  • Area: From 65
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE - 1 King Size Bed - ADA Accessible, 1 Pull out Sofa Bed

  • Max. number of persons: 4
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

CDA

Type of cuisine: Mediterranean

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

LE BAR

Photo non contractuelle / Strictly non binding

Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CDA Bar

Photo non contractuelle / Strictly non binding

The bar at CDA restaurant continues with the theme of a welcoming, communal atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

22,039 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,991 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very comfortable and nice updates to the room

Customer review rating 4.6/5

Joe Solo - 04/12/2019 Confirmed reviews ALL

I was pleasantly surprised by how nice the Sofitel's updates to the rooms are. Very well done. Great value.

All wonderful....except for the barking dog.

Customer review rating 4.6/5

David B. Families - 04/12/2019 Confirmed reviews ALL

Everything about the hotel itself was wonderful - from the rooms to the beds to the cleanliness. The staff we worked with were always kind and friendly, and aimed to help. The only issue we had was a barking dog in a room down the hall from us. The first night of our stay, it barked for over two hours in the evening when it was clearly left alone in the room. (I took videos - both from the hallway and inside our room, where you could hear it.) I called downstairs multiple times but it seemed like nothing could be accomplished. The next day, I was able to talk to a staff member and then a manager, who were very apologetic. They told me they talked to the room's occupants, who assured them that it wouldn't happen again. I don't understand why, though, if no-dogs-alone-in-a-room is hotel policy, the guests were allowed to stay. Sure enough, on the third night of our stay, it happened again. This time, for at least 90 minutes. We eventually heard the occupants come back and they had been told to change rooms (again....why could they stay? Especially after violating the protocols twice and their promise to the management once?). When I first dealt with the issue, the afternoon after it happened, I asked if some sort of adjustment could be made to our bill since our side-by-side rooms both were disturbed for hours after a long day of travel. She told me she would. But when we checked out that Sunday morning, and after another incident, no adjustment had been made to our bill. While I wasn't expecting a comped stay or anything, I felt like having to deal with hours of dogs barking and multiple calls and trips to the front desk warranted some sort of thank-you gesture from the hotel. I did call and follow up that evening, but the manager I'd dealt with wouldn't be back for 48 hours. She could only take a small charge off of one room. So I am not sure if anything additional will be resolved. I plan to call back this afternoon.

Really like this hotel, but feel the website is a 'bait and switch'.

Customer review rating 4.6/5

Linda K. Couples - 04/12/2019 Confirmed reviews ALL

We stayed a week in June 2019 in a 'prestige suite', room #2908. For Thanksgiving, 6 days, I booked a 'prestige suite', was given rm. #1208, which was 1/2 the size with 1/2 the window light. I contacted the front desk and eventually (after one night in 1208), we were moved to #2208. Better, but still not the same as #2908. Your website shows a photo of the larger 'prestige' suites, all for the same rate, no differentiation by floor - even though for that rate, the living area can be 1/2 the size with less windows.

Bonjour Madame K., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Chicago Magnificent Mile. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for any confusion or misleading information you felt you experienced from your most recent stay. I assure you that is not our intention and we are working at a senior level to address your valid concerns. Our relationship with our guests is of paramount importance. I have marked your profile for a complimentary upgrade on your next visit as a token of sincerity in service. We hope you will be our guest again in the future and experience our improvements. Merci, J. Kyle Jackson Director of Rooms T. +1… Sofitel Chicago Magnificent Mile 20 E. Chestnut Street, Chicago, IL 60611
Customer review rating 4.6/5

Teresa R. Business - 03/12/2019 Confirmed reviews ALL

Staff was very efficient and welcoming. Room was immaculate. Bed was very comfortable.

Customer review rating 4.6/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Very elegant and I appreciated the attention to detail

Nickel and Dime. Upgrade the electronics.

Customer review rating 4.6/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Room was nice. Don’t charge for music. And it’s not the 10 bucks I care about. And the Bose at the bedside is from about 1990.

A bit disappointed

Customer review rating 4.6/5

Jk Families - 03/12/2019 Confirmed reviews ALL

When I received an email from you it was addressed as Mr. the reservation was definitely in my name and clearly female. In checking in I mentioned this to the person who checked me in and he was rather rude. Told me that unless I specify I’m not a male when I make the reservation it’s just the way it is. I got the impression that he felt males are the predominant users so too bad for me. Very disconcerting. I’m returning this weekend and we’ll see if your system corrected the error. Also the invoice listed me as being from Great Britain and I’m American. Nothing wrong with males or Great Britain but not accurate. Again told it’s just the way it is. Why does this happen?

Satisfied

Customer review rating 4.6/5

Suzanne S. Business - 03/12/2019 Confirmed reviews ALL

Upon checking in to room 610, I noticed that the room was not completely cleaned. There were items left in the room (a glow in the dark ring the size of a hoola hoop, a half consumed bottle of water, a tooth brush and toothpaste in a glass in the bathroom, the shampoo and conditioner were half full and the bed was made but looked a bit wrinkled). I reported it to the front desk person who apologized profusely and offered me a voucher for breakfast the next day. She also offered to place me in another room, but I had already unpacked before I realized the items in the room so I declined. When I returned to my room after dinner, the linens were made and the room was cleaned. I assumed that maybe the housekeeping staff didn't realize that the previous occupants and checked out and perhaps only cleaned for an extended stay? Elydia at the front desk was very nice and accomodating as were the Bell staff and other front desk personnel. I ate in the restaurant the next morning and the breakfast was delicious and wait staff were professional. It's unfortunate that I was placed in a room that wasn't completely cleaned to begin with but your staff did everything necessary to make the rest of my stay enjoyable and comfortable.

Customer review rating 4.6/5

Aileen Friends - 03/12/2019 Confirmed reviews ALL

A warm friendly and helpful concierge

Pleasant Stay

Customer review rating 4.6/5

Mark D. Couples - 03/12/2019 Confirmed reviews ALL

Comfortable surrounds in a relatively central location. Friendly and accommodating staff.

Chicago Thanksgiving

Customer review rating 4.6/5

David L. Families - 03/12/2019 Confirmed reviews ALL

overall fine. The hotel king beg was outstanding. The bathroom was well designed. The hotel was quiet and comfortable.

I felt like a king!

Customer review rating 4.6/5

Paul Couples - 03/12/2019 Confirmed reviews ALL

Loved everything about it, from check in to check out and everything in between.

Great Hotel

Customer review rating 4.6/5

Tom Couples - 02/12/2019 Confirmed reviews ALL

The hotel was very nice, clean, well equipped. The only reason I gave it a 9 instead of a 10 and this may sound petty but we wanted to watch a movie, it was $20 a movie for even the very old movies (i.e., the old version of The Shining). I thought that was a little excessive.

Jules O.

Customer review rating 4.6/5

Jules O. Couples - 02/12/2019 Confirmed reviews ALL

Highly satisfactory.

Excellent as always

Customer review rating 4.6/5

Ab Couples - 02/12/2019 Confirmed reviews ALL

Staff was awesome and room was clean. Was surprised by an anniversary gift by the hotel. Thanks

Automation Fair

Customer review rating 4.6/5

Victor S. Business - 02/12/2019 Confirmed reviews ALL

your hotel has a very friendly staff and the rooms are very clean.

Great stay for Thanksgiving! Amazing service!

Customer review rating 4.6/5

Constance B. Families - 02/12/2019 Confirmed reviews ALL

We love staying at Sofitel! Service is great! Bed is so comfortable!

Sofitel Tefreshed and Improved

Customer review rating 4.6/5

Gordon, L. Families - 02/12/2019 Confirmed reviews ALL

Fantastic gym...great Mideastrt food...have the cucumber dip and the yamauchi small plates. Cool bar, good wines, nice lobby. Good service at front desk. Rooms fine. Overall I would come back in a minute. Stayed at Talbott a block away last time...Sofitel is far superior.

All was fine. But the "amenities fee" was not adequately disclosed when booking.

Customer review rating 4.6/5

Mark M. Couples - 02/12/2019 Confirmed reviews ALL

All was fine. But the "amenities fee" was not adequately disclosed when booking.

Excellent

Customer review rating 4.6/5

Stephanie A. S. Families - 02/12/2019 Confirmed reviews ALL

Room was spacious, small upgrades like "do not disturb" light, electronic operation of shades and drapes, turndown service, spacious bathroom and wide bedroom hallway were noticed and appreciated. The only issue was that the event for the HVAC was located across from the living area over the hallway. As such, the air blew horizontally mostly affecting the living space. I attempted to cool the sleeping area to improve my sleep, but the air did not really cool in this direction.

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