Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating 4.6/5 23,049 reviews

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Sofitel Chicago Magnificent Mile
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+ 21 Services

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 chicago
united states

Tel: +13123244000

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY :  36 N/A

  • CHICAGO :  66 N/A

  • SHERIDAN :  151 N/A

  • BLUE LINE :  CHICAGO

  • RED LINE :  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS :41.898383, -87.627573

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

CLASSIC ROOM - 1 King Size Bed, Floors 6-10

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 King Size Bed, Floors 11-21

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM CITY VIEW - 1 King Size Bed, Floors 22-32, Best Views Guaranteed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Full Size Beds, Floors 6-32

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

CDA

Type of cuisine: Mediterranean

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Menu (PDF) Cocktail menu (PDF)

LE BAR

Non contractual photo

Stylish modern bar featuring floor to ceiling glass walls, inviting library area and specialty martinis, and an extensive selection of Champagne and wines.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 426

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

23,049 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,035 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great STAFF, Excellent location, pricing that made sense !

Customer review rating 5.0/5

Joe C. Couples - 01/03/2021 Confirmed reviews ALL

We ate at the le Bar, it was delicious, the staff was more than kind and courteous, and the facility itself was very clean and felt safe in these extraordinary times.

Comfortable stay

Customer review rating 4.5/5

Eduardo S. Couples - 28/02/2021 Confirmed reviews ALL

The Sofitel provided a very comfortable stay. Staff was extremely helpful and friendly. The room was clean and the bed was comfortable. The TV was a bit wonky but other than that, it met all expectations.

First TIme

Customer review rating 4.0/5

Tony Couples - 28/02/2021 Confirmed reviews ALL

This was my first time having to pay for an early check-in and when i emailed it would have been nice that it was mentioned in the response when i proposed the question instead of finding out upon arrival.

Love the hotel

Customer review rating 4.5/5

Paul S. Couples - 27/02/2021 Confirmed reviews ALL

As always the room are very nice and everything is well appointed and designed.

Great stay!

Customer review rating 5.0/5

Mary G. P. Couples - 25/02/2021 Confirmed reviews ALL

We had an amazing stay at your hotel! Thank you so very much! The room was so nice and clean. Concierge, Morgan Jae Cohen, was so helpful and welcoming! She is awesome! Thank you again Morgan! Our wedding night was memorable and comfortable! Plus, hotel location = 5 star! You are walking distance to everything... Highly recommend this hotel and we can't wait for our next staycation. We will definitely stay here again.

awful stay

Customer review rating 1.0/5

Nicholas D. Solo - 23/02/2021 Confirmed reviews ALL

As a frequent traveler this was one of the worst stays I've had in years. I had my concierge for my AMEX Centurion card make the reservation to book the the room. When I arrived the hotel didn't seem clean and the staff was cold uptight and frankly rude. In LeBar, in particularly, the female server on Friday night. I had to transfer rooms as soon as I checked in because there was a vomit stain on the carpet. AMEX gave me a two day stay for $434.00 and I was charged twice as much, and when I checked out the woman at the front desk stated that its even more expensive in New York (btw I have a satellite office in NYC). Valet for $76 a night is just insulting and when I asked the attendant if there was alternative parking he chuckled and said absolutely not. Whenever I had a question for the staff their response was belabored and it felt like they were going out of their way to do me a huge favor. It was offensive and rude. The rooms were dusty with smudges all over the glass top desk, only a half roll of toilet paper in the bathroom(I had to use Kleenex). There were chips and scratches on the walls and picture frames and the mirrors had finger prints and streaks all over them. It jus seemed unclean and laziness on the part of house keeping. There were a bevy of issues that someone who reads this needs address. I hope I get a prompt response partial refund or some sort of apology or I will never stay at the Sofitel Chicago or any other international locations. Regards, Nicholas D. 31… ni…

Good stay

Customer review rating 5.0/5

Freddie M. Couples - 22/02/2021 Confirmed reviews ALL

Everything was great will come again

Customer review rating 4.0/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

Pretty good except for the "room service". First no one was picking up the phone when we tried to place the order. Then we placed the order with the front desk and he walked it over, but apparently mis-wrote the room number so no one called to tell us it was ready. After what seemed like an hour we called the restaurant and they said it was ready for us to pick up. (That detail wasn't shared when we placed the order.) So my husband then went to go get the food. When he came back up he discovered that there were no utensils in the bag. So he had to go back down to get utensils. Needless to say our food was lukewarm. We didn't even finish it.

Well located

Customer review rating 5.0/5

Svetlana Couples - 22/02/2021 Confirmed reviews ALL

Amazing and convenient location. Welcoming staff, highly on customer service. Sparkling clean which was not easy to jeep due to the weather conditions outside. It was very personal when doorman remember you as a guest and welcome you back each time you return from outside. Great experience with concierge looking forward to call back.

Good to be back

Customer review rating 4.5/5

Luis Families - 21/02/2021 Confirmed reviews ALL

Nice quiet stay

Comfortable stay

Customer review rating 5.0/5

Gcs Couples - 21/02/2021 Confirmed reviews ALL

Excellent service. Clean and comfortable room. Enjoyed our one night weekend getaway.

Customer review rating 5.0/5

Max R. Couples - 21/02/2021 Confirmed reviews ALL

Hotel was beautiful and time there was perfect. The view was amazing. Only problem was valet lost my keys and I had to wait 30 min for them to find them. One of the employees pulled me to the side and stated they couldn't find it. Moments later they found my keys. I had nick tell me that the hotel would comp my valet fee for the inconvenience I will be checking once it hard post to my card.

Great stay

Customer review rating 5.0/5

Ashley C. Families - 21/02/2021 Confirmed reviews ALL

We had a great stay at Sofitel. We stayed in the Junior Suite, it was spacious and clean. The staff was polite and accommodating. I really enjoyed the text option as opposed to calling the front desk for requests and valet.

Love the room!!!

Customer review rating 5.0/5

Ivan D. S. Couples - 20/02/2021 Confirmed reviews ALL

Our overall stay was excellent, the staff very hospitable and easy to work with. The room was clean and well taken care of. The only thing that struck me as a bit unusual being this is a 5 star hotel is the story I'm about to share. . My wife and I were in our room and it was around 11:30pm. We were both very thirsty and we did not want to drink out of the sink. There was nothing in the mini fridge as in the past, ( I'm sure due to Covid 19). I called down to the front desk and asked if they had some complimentary bottles of water. Yes we do was the answer, but I asked if someone could bring it up to us as we were on the 32nd floor and already in our bedtime attire. The gentleman was polite but said no. If we wanted the water we would have to come down to acquire it. I was a bit shocked and was surprised that this was the response. I have stayed in hotels with less stars and always had water brought to me. Other than that the stay was very pleasing.

Customer review rating 4.5/5

C Couples - 16/02/2021 Confirmed reviews ALL

Amazing atmosphere . Great workers! My one last star would have been given if only my needs where satisfied, I just wanted a higher room but was required to pay and extra fee of $50,which i declined. Otherwise,I would still recommend and come back to this place !

Overall, a Good Experience!

Customer review rating 4.0/5

Christian F. Couples - 16/02/2021 Confirmed reviews ALL

First and foremost, I want to note that the staff is fantastic, patient, and very kind. The hotel design and amenities were impressive. The architecture and general layout of the lobby and Prestige Suite were carefully pieced together to make for a genuinely gorgeous presentation. As soon as you walk into the building, you are greeted with a modern-European interior that uses an assortment of neutral colors, followed by subtle use of red to really pop. The suite itself was spacious with the modern-luxury desgin really on full display. The light fixtures were plentiful and the living room spacious. The bathroom is what really showed as the MVP of the room. The mirror is incredible, as it uses an internal lighting setup that lines up against the general shape of the mirror. It looks incredible. The tub was exactly what I was looking for with my fiance. The standalone shower and toilet is also a great touch. The bed was comfortable. The only caveat here, and one of the reasons the review is at 8 out of 10 is that the topper uses duck feathers as its material. I did not find any information on the material. This is particularly important because my fiance is allergic to duck feathers. The bed, while comfortable, didn't provide much of a source to sleep for her. The concierge was mostly attentive! I say most, and the last reason for the 8/10 score is that they used a text-based service for contacting them. I had tried to organize an in-room massage session but the concierge had never followed up with me regarding booking their massage therapists. Ultimately, when I revisited the conversation, they were already booked out, and thus, I wasn't able to get the amenity I had wanted the most and the reason I upgraded to a Prestige Suite. That said, I want to give a special mention to Morgan and Osbaldo for being fantastic with helping me to set up my stay at the hotel. Overall, if you're looking for a nice, European -styled luxury hotel, this is one to come to and visit. While my visit could have been better in certain areas, I could see myself possibly coming back here in the future for the beauty and general service of the hotel alone.

Friendly stay, beginning to end

Customer review rating 4.0/5

Kevin E. Couples - 16/02/2021 Confirmed reviews ALL

We stayed at Sofitel - Chicago for 1 night on Valentine’s Day weekend. From the valet to the front desk, everyone was very friendly and attentive. With the pandemic, the hotel restaurant was at capacity mostly for breakfast, lunch and dinner but pick up availability was offered. Over all great experience.

Yes

Customer review rating 4.5/5

Bryan Couples - 16/02/2021 Confirmed reviews ALL

It was night with my girlfriend it was great

Great place but hidden fees are a joke. Shame on you

Customer review rating 2.5/5

Eric Business - 16/02/2021 Confirmed reviews ALL

Your staff was amazing as well as the hotel. The 65$ a day hidden fee is an absolute joke. Shame on you.

Customer review rating 3.5/5

April Couples - 16/02/2021 Confirmed reviews ALL

The experience was nice our room was not as clean as I thought it would be. The bathroom counter was dirty. The carpet was dirty and there was a flower pedal on the carpet which and they didn't vacuum. The guy at the front desk that checked us in was really nice. The restaurant was not that good. The service was very slow and the burger meat did not taste fresh. Other than that the experience was good.

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