Sofitel Chicago Magnificent Mile 4 stars

Customer review rating (ALL Rating) 4.6/5 3,890 reviews

Best price
guarantee
Sofitel Chicago Magnificent Mile - Image 1
Sofitel Chicago Magnificent Mile - Image 2
Sofitel Chicago Magnificent Mile - Image 3
Sofitel Chicago Magnificent Mile - Image 4
20 East Chestnut St - Downtown, 60611 Chicago, United States

Description

Hotel extras

  • Steps from Magnificent Mile, luxury shopping, restaurants and downtown attractions

  • Quiet rooms despite the central location

  • Certified Sustainable Hospitality (Green Key Global - 4 Keys)

  • Locally Sourced & Seasonally Inspired Cuisine

  • Personalized Concierge Services & Premium High-Speed Wi-Fi

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 Chicago
United States

GPS:41.898383, -87.627573

Telephone
Fax +1 312-324-4026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CDA

At CDA, mornings are designed to linger. Executive Chef Daniel Höfler's à la carte breakfast blends Parisian charm with local, seasonal ingredients. Each dish is thoughtfully curated, refined yet comforting for a memorable morning ritual

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,890 reviews

Customer review rating 5.0/5

Keri L. Families - Confirmed reviews ALL

Great place ro stay.

Bonjour Keri, Thank you for your positive feedback. We are delighted to hear that you found our hotel to be a great place to stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 4.0/5

Gregory M. Business - Confirmed reviews ALL

Conference trip. Room was clean and comfortable. Mattress is due for replacement, but overall room was nice.

Bonjour Gregory, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found your room clean and comfortable. Your comments about the mattress have been noted, as we continuously strive to enhance our guests' experiences. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 2.5/5

Kammie H. Families - Confirmed reviews ALL

I am writing to share my disappointment regarding my recent stay at your property. I chose Sofitel Chicago for its location and its status within the AMEX Hotel Collection, especially after a wonderful experience at a Sofitel in another city. Unfortunately, this stay fell short of those luxury standards. While the front desk agent who checked us in was very pleasant, they mistakenly presented our room upgrade as a complimentary gesture. In reality, I had already accepted and paid for this upgrade via a pre-arrival email—a detail that should have been clearly communicated to the front desk. Additionally, we encountered several room and housekeeping issues: Maintenance: The bathroom sink was plugged upon arrival and did not drain well. Amenities: Slippers were missing from the room, requiring me to call housekeeping. Replenishment: After using the tea packets and cups on our first day, housekeeping failed to replenish or replace them for the next day. Finally, at checkout, I ordered a Caesar salad and a carrot salad to go. When we arrived at the airport, I discovered the order was incorrect and we were given two carrot salads instead. Given that the server specifically recommended it, the mistake was extra disappointing, as the salad turned out to be just okay. Unfortunately, I will not be returning to this establishment. I do want to commend the woman who checked us out. She was very polite and printed a paper receipt upon my request.

Bonjour Kammie, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Chicago Magnificent Mile. I sincerely apologize that your experience did not meet the high standards we strive to uphold, particularly in comparison to your previous stays at our other properties. I appreciate your acknowledgment of our front desk staff's warmth during check-in. However, I regret the miscommunication regarding your room upgrade. We understand that clarity in such matters is crucial for our guests' satisfaction. I am also sorry to hear about the maintenance and housekeeping issues you experienced. Your comments regarding the bathroom sink, the missing amenities, and the replenishment of tea packets have been noted, as they are essential aspects of our guests' comfort. Additionally, I regret the mix-up with your to-go order at checkout. It is disappointing to learn that this impacted your overall experience. Thank you once again for your feedback, and I wish you safe travels in the future. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 4.5/5

James B. Business - Confirmed reviews ALL

This was my second visit to the Sofitel and I really enjoyed it. Good breakfast, decent coffee in the room and an outstanding location - thoroughly recommended. Lovely staff, good job!

Bonjour James, Thank you for your kind words and for returning to Sofitel Chicago Magnificent Mile. We are delighted that you enjoyed your stay, especially our breakfast and the location. Your praise for our staff is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Sofitel Chicago Magnificent Mile

Customer review rating 3.5/5

Hena M. Families - Confirmed reviews ALL

The breakfast servers at the CDA restaurant really need better training. The staff at the restaurant is hostile. We have dietary restrictions and allergies but the server could not offer better options or accomodate our requests. Service was very slow. We did not enjoy breakfast for 4 days. We have been to other 5 star hotels and they offer better options for us and make us breakfast based on our dietary restrictions. We ended up going out to get breakfast. Front desk staff is very friendly except the new girl on Sunday- needs more training. Our key didn’t work and we went back down- she made a new one. We went back upstairs- didn’t work again. Bellman came upstairs and opened it and apologized. Overall, it didn’t feel like exceptional and royal compared to other hotels we have stayed at in the 4.5-5 star tier hotels. Lastly, the concierge was outstanding. He was extremely helpful and polite.

Bonjour Hena, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the challenges you faced during breakfast at CDA restaurant. We strive to accommodate our guests' dietary restrictions and allergies, and I regret that our service did not meet your expectations in this regard. Your comments will be shared with our restaurant management team to enhance our service quality. I appreciate your recognition of our front desk staff and am glad to hear that our concierge provided you with the assistance you needed. I will ensure that your concerns about training and the key issues you experienced are addressed as we continuously work on improving our guest experience. We value your insights as they play a crucial role in our efforts to enhance our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Sofitel Chicago Magnificent Mile

Other web-users rate our hotel

  • 1,212 reviews 9.6/10 Location
  • 2,026 reviews 7.9/10 Room
  • 2,082 reviews 8.5/10 Service
  • 19 reviews 6.7/10 WiFi
  • 736 reviews 7.9/10 Cleanliness
  • 480 reviews 7.8/10 Amenities
  • 479 reviews 8.8/10 Vibe
  • 245 reviews 7.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Chicago Hotels