Sofitel Chicago Magnificent Mile

Sofitel Chicago Magnificent Mile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,213 reviews

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Description

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 CHICAGO
United States

Telephone +1 312-324-4000

Fax +1 312-324-4026

  • BROADWAY:  36 N/A

  • CHICAGO:  66 N/A

  • SHERIDAN:  151 N/A

  • BLUE LINE:  CHICAGO

  • RED LINE:  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15 miles

  • By plane

    MIDWAY At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0 miles

  • By train

    BLUE LINE At 1km / 0 miles

  • By train

    RED LINE At 0km / 0 miles

  • By train

    UNION STATION At 1km / 1 miles

GPS:41.898383, -87.627573

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

CDA

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,213 reviews

TripAdvisor Rating  4.5/5  5,181 reviews

Certificate of excellence 2022

Very pleasant ambiance, great locatiob

Customer review rating 5.0/5

Marianna T. C. Couples - Confirmed reviews ALL

No complaints! We will be back.

Dear Marianna C., Thank you for taking the time to share your comments regarding your stay at Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are delighted to know that you enjoyed your stay with us! We would be grateful if you would kindly take a moment to review your experience on Tripadvisor as our guests often share how helpful it is to read others’ experiences. www.tripadvisor.com/sofitel-chicago Our relationship with you is of utmost importance to us, and we look forward to welcoming you back to Sofitel Chicago Magnificent Mile soon! Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

Location and price were great

Customer review rating 4.5/5

Cheryl M. S. Solo - Confirmed reviews ALL

I asked OB for a mini-fridge in my room and he delivered. Morgan was fun to discuss theater with. They sent a fruit basket/bowl to my room to thank me for the sponge candy I had brought them Front desk staff was very helpful ordering a cab for me and stowing my luggage, as my train didn't leave until 9:30 p.m. But I was misdirected to the Walgreens I was looking for, but that was fortuitous because I found the Sprinkles Cupcakes shop on the way to the correct one. The Kuerig in my room did not work, however, and was not replaced as requested. And since housekeeping is not available unless requested, larger trash cans and/or recycle bins would have been helpful. On the whole though, everyone was very friendly.

Dear Cheryl S., Thank you for taking the time to share your comments regarding your stay at Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests. It is always a pleasure to receive positive feedback about our service. Please rest assured that we have shared your encouraging message with our team and have recognized OB for the outstanding service he provided. Thank you very much for sharing your experience with us. I reallly enjoyed talking theatre with you as well, especially about Andrew's Hugh Jackman moment! We are very glad to know that you enjoyed your stay, and we look forward to welcoming you back soon. Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

Customer review rating 3.0/5

Jennifer U. Families - Confirmed reviews ALL

I have stayed at this hotel previously and had a great experience. This time, however, the room was not as clean as it had been the first time. The bath tub was filled with short hairs. I did complain and housekeeping offered to come and clean it; however, I had already cleaned most of it just because it was gross. My daughter and I both had issues breathing in the room. I am not sure if it was from dust or perhaps there had been an animal in the room at some point. The trouble with allowing pets is that there are those of us who have allergies.

Dear Jennifer U., Thank you for taking the time to share your comments regarding your stay at the Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I have reviewed your responses and I want to assure you that I take them very seriously. Rest assured that we are taking the appropriate measures to address the problem with our Housekeeping and Food & Beverage Departments to prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $109.14, the total cost for your In Room Dining has been applied to your Visa, ending in 6630. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

Both Comforting and energetic!

Customer review rating 4.0/5

G. T. Couples - Confirmed reviews ALL

We loved everything about this place! We had a great view and every staff member we encountered was very helpful and accommodating! My wife and I celebrated our 10th Anniversary! Our first stay but definitely not our last!

Dear Gerald T., Thank you for taking the time to share your comments regarding your stay at Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are delighted to know that you enjoyed your stay with us in honor of your 10th Anniversary! I do apologize that we failed to recognize the occasion upon arrival. We would be grateful if you would kindly take a moment to review your experience on Tripadvisor as our guests often share how helpful it is to read others’ experiences. www.tripadvisor.com/sofitel-chicago Our relationship with you is of utmost importance to us, and we look forward to welcoming you back to Sofitel Chicago Magnificent Mile soon! Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

Chicago Escape

Customer review rating 5.0/5

Kyle Couples - Confirmed reviews ALL

Was so nice to finally get back to Chicago and the Sofitel! A very positive and enjoyable experience from the time we stepped out of our car until checked in and up to our lovely room! Thanks to the whole staff at Sofitel!

Dear Kyle L., Thank you for taking the time to share your comments regarding your stay at Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are delighted to know that you enjoyed your stay with us! We would be grateful if you would kindly take a moment to review your experience on Tripadvisor as our guests often share how helpful it is to read others’ experiences. www.tripadvisor.com/sofitel-chicago Our relationship with you is of utmost importance to us, and we look forward to welcoming you back to Sofitel Chicago Magnificent Mile soon! Sincerely, Morgan Cohen Chef Concierge & Guest Experience Manager Sofitel Chicago Magnificent Mile Mo…

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