Sofitel Chicago Magnificent Mile 5 stars

Customer review rating (ALL Rating) 4.6/5 4,414 reviews

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Sofitel Chicago Magnificent Mile - Image 1
Sofitel Chicago Magnificent Mile - Image 2
Sofitel Chicago Magnificent Mile - Image 3
Sofitel Chicago Magnificent Mile - Image 4
20 East Chestnut St - Downtown, 60611 CHICAGO, United States

Description

ALLSAFE approved hotel

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

Our accommodation(s)

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Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 CHICAGO
United States

GPS:41.898383, -87.627573

Telephone
Fax +1 312-324-4026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

CDA

Inspired by French cuisine and infused with local flavors, CDA, situated in Chicago's downtown Gold Coast district, offers breakfast and lunch daily for guests and locals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,414 reviews

TripAdvisor Rating  4.5/5  5,381 reviews

Certificate of excellence 2023

Hotel overbooked and there were no rooms available

TripAdvisor rating 1.0/5

638alinec Business - TripAdvisor review

I arrived at the hotel at 11pm after travelling all day long . Then the manager informs me that the hotel is overbooked and that the room that I had booked is not available. This is completely absurd! A complete disrespect with the guests. How can this be possible? I'm very disappointed

Nice hotel in a great location; however, …

TripAdvisor rating 3.0/5

phillipday Business - TripAdvisor review

Nice hotel in a great location; however, a guest on our floor persisted in smoking marijuana and, for three days, filled the floor with smoke. Despite complaints, the hotel staff said they were unable to identify the offending guest. Very unpleasant. The staff is nice, but this shouldn’t have been so difficult to solve.

Perfect location, beautiful hotel, staff friendly and helpful, excellent stay !

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

My husband and I stayed 4 nights at your hotel. We enjoyed the breakfast 4 of the 5 days ( good food and excellent service ). The Concierge was helpful on day 1 with recommendations for food and places to visit. The room was clean, roomy, and comfortable. We were not fans of the heaviness of the bed covers, but have experienced the same at most hotels. I was quite impressed that we were able to get extra requested towels in a timely fashion. The hotel was recommended by my daughter who had stayed there on a prior trip, and it lived up to all our expectations. Overall, a wonderful stay !

Dear Mary W., Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Magnificent Mile. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are delighted to know that you enjoyed your stay with us and we would be grateful if you would kindly take a moment to review your experience on Tripadvisor as our guests often share how helpful it is to read others’ experiences. https://www.tripadvisor.com/Hotel_Review-g35805-d236299-Reviews-Sofitel_Chicago_Magnificent_Mile-Chicago_Illinois.html Our relationship with you, our guest, is of utmost importance to us, and I am very glad to know that you enjoyed your stay with us. I look forward to welcoming you back to Sofitel Chicago Magnificent Mile soon! Sincerely, Stephano Baik Director of Rooms Sofitel Chicago Magnificent Mile St…

Good hotel, but issues in services

Customer review rating 3.5/5

Evandro Business - Confirmed reviews ALL

The hotel and rooms are very good, but services need improvements. Vallet service is awful. It is very expensive and causes delay. They says that you request car 15 min in advance, but I had to wait around 30 min. Breakfast service is also not good. They take too long to serve the food you order and there were situations where I had to remember them that there were item missing (ex. fruit cup).

Construction Noise After Midnight

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

We heard construction noise with drill and tools after 12am!!! And we weren’t able to sleep for the first half of the night. And when we finally goy up to talk to front desk staff, he had really bad attitude insisting that there wasn’t anything going on and if we wanted to switch room we had to pack up everything (it was 2:30 am for god’s sake). In the end, the security went upstairs with us and seems like he checked in with the engineer (who claimed that he wasn’t doing anything), the drilling and sawing noise finally end. What hotel does engineering construction work at midnight? no mention a five-star hotel.

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Other web-users rate our hotel

  • 1,041 reviews 9.4/10 Location
  • 1,830 reviews 8/10 Room
  • 1,897 reviews 8.4/10 Service
  • 25 reviews 7/10 WiFi
  • 640 reviews 7.8/10 Cleanliness
  • 410 reviews 8.7/10 Vibe
  • 211 reviews 6.9/10 Breakfast
  • 72 reviews 9.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.