Fairmont Chicago - Millennium Park 4 stars

We stayed at the Millennium Park 2 bedroom Suite at the Fairmont Chicago. For a luxury hotel, we were hoping for a great experience that is why we chose to have our staycation here however when we arrived, the room was not very clean. There were crumbs on the floor and we had to clean the refrigerator and microwave ourselves. The room temperature was hot and we were unable to change it from the room thermostat. The nights got very hot and made it uncomfortable to sleep that we had to resort to opening windows just to get some cool air in. The bathroom fixtures were coming loose, the rain showerhead produced water all over the place and was not even close to a rainfall effect. In addition, the water temperature was inconsistent and would turn really hot and then cold and was hard to control to get the right temperature for a shower. Also one of the bathroom sink did not drain properly as water would rise up when the faucet was on. And on our last night there was banging sound that woke us up in the middle of the night which went on every several minutes from 2am-4am. We did inform the front desk of all our issues with the room and was offered to have maintenance come to take a look at it however due to Covid-19 we did not want anyone coming into the room. Regardless, any of those should not have been an issue at check in especially for a luxury hotel and for the price we paid per night. The employees were very nice but unfortunately the room was a let down. We were looking for this staycation to celebrate my daughter's birthday but was very disappointed.

I had two rooms (adjoining) and the rooms were filthy. Despite checking the website at the time of booking, none of the restaurants at the hotel were open even though the website said that they were . They don’t have any food at the hotel Monday-Wednesday and I was totally unaware. There want even water in the rooms.

We stayed here for 3 nights and it was a very pleasant experience. The view of the city of Chicago was outstanding as we were on the 19th floor. Plenty of room in our suite for our family of 5. Staff was very friendly and were very helpful the times we needed help finding things in the city or with things we needed in our room. The only complaint I had was that breakfast was not included nor could we purchase food from the restaurant downstairs due to COVID regulations. We did have a $5 voucher per day to purchase towards coffee or pastries at the bar in the mornings. It was just better for our family to walk a block down to Stan’s Donuts or Starbucks. I would stay here again!

At check in, the lady nicely gave me the key and told me the view was one of the best ones. There was no breakfast and welcome gift as I usually have. The lady told me breakfast was not available for Platinum members on this hotel. I received an SMS if there is anything I need I could ask. I asked for more pillows, there were just two pillows. Cody on the phone told me because of government request. I had to call three times and leave the phone to someone answered for a long time. I send SMS also to see if there they could answer me something and they replied me the next day with no good information. The room was not clean the next day, I asked to clean at 6:30pm which Cody told me Government request there was no cleaning. I asked why they didn't told me at the beginning, he could not answer. Cody was nice talking but he didn't give a sh...t on my issue, he answered like if I was talking to Alexa or Siri, no solution just the same i dont give a sh...t answer. I asked for his supervisor or manager. and he told me he was the manager at the hotel. What a shame of manager. This hotel is the worst service of all Accor hotels I had stayed. From ibis to Fairmont Mayakoba in Mexico or Banyan Tree in Thailand. Though I had to say I mostly stay on Asia and Mexico and by far by far better attention from staff. Never ever this Fairmont and maybe never ever Accor in USA.

Couldn't make it to the 2nd night. First night was ok. But on the second day the residents in the conjoining room were talking but we could hear everything they were saying. Called front desk asked to move rooms instead they sent security. We asked them not to send security but they did anyway. We packed our bags and left. Spent our 2 night in chicago elsewhere. Your front desk team had a bad attitude about us leaving and never offered accomodations. Instead they charged us for the second night when we didn't even stay there a second night. I'm not impressed. Our experience with fairmount in Austin was spectacular. This hotel and it's level of service desiccates the fairmont brand.