Fairmont Chicago - Millennium Park 4 stars

I stayed at the Fairmont Chicago - Millennium Park for three nights for a business conference. The hotel location is terrific. Upon arrival, I was uninspired by the lobby and entry, compared to the other Fairmont hotels. What it lacked in grandeur, it made up for in professional and friendly staff. The bellman, front desk, and other staff that I interacted with were terrific. I arrived early and my room wasn't ready, so I was offered another choice. The physical components of the room were good: two nice double beds, well-sized room, block out curtains and a privacy shade, room amenities, nice bathroom, etc. What I didn't like is that I could hear the hum of the elevator shaft, which wasn't noticeable in the daytime, but in the quiet of the night it was noticeable. Beds were great. Had terrific sleeps there. Love the in-room air control. Used the 24 hr. fitness center, which was very well-equipped, spacious and very clean. It had more than I needed. One thing that was somewhat annoying was the elevator activity. Our meetings were on the B1 and B2 levels. Trying to get an elevator to those levels was frustratingly long. It was as if half the elevators were programmed to not go to those levels. So strange. When on my room floor or lobby level, the elevators were quite swift. Overall, a very satisfying stay.

The front desk staff were courteous and extremely helpful with giving me directions and suggestions for things to do in Chicago. I appreciate your sustainability efforts.

NAACO hosted the annual conference at your location. It was a great experience, everything was conveniently located including the train station.

The double room on the 37th floor was very nice. Conference food was tasty and the staff very friendly and efficient. Unfortunately, a little too efficient - the conference timing was very tight and often if you were delayed you missed the breaks or their was extremely limited choices left (ex. yogurt, fruit, tea etc.)

Hotel was fine for our conference. Staff was very accommodating.

Clean, spacious and nicely appointed rooms. Extremely comfortable bed and bedding. Friendly staff, excellent meeting space and great food during a 3 day conference.

Came to Chicago for business. Conference at the Fairmont. Treated myself to the Gold Upgrade for my 4 night stay. Not one single regret. The staff in the Gold Lounge is superior. Enjoyed full breakfast and the all day access. Hotel room was certainly spacious.

I stayed at the Fairmont during the 2020 NAACO Conference. The hotel is excellently appointed and in a near perfect location for downtown sight-seeing. The beds in my room were (for me) extremely uncomfortable and I didn't get a lot of sleep over the three nights. The staff are top-notch 100% the best.

Everything was great-except I left my glasses in the drawer and when I called they couldn’t check because someone was in the room. I am really disappointed that my glasses weren’t retrieved.

Located in the heart of downtown Chicago... as far as I can tell... the Fairmont provides easy access to points of interest in the area. From room accommodations to amenities, both the variety and flavor of the meals provided and at our conference breaks, to the staff available to assist at any moment, the Fairmont proved to be THE BEST hotel I've ever had the pleasure to stay at! Well done!

Beautiful, well located hotel Nice clean spacious room Friendly staff

This property is in an excellent location. Highly recommended for a tourist. Very professional and friendly staff. The windows in my room were drafty and the breeze coming in kept the room chilly. Also, the bathroom had several fixtures in the ceiling that allowed viewing into the ceiling, not sure what their purpose was...kinda creepy.

Great room. The staff we met in the hallways were very cheerful and polite. Checkin and Check out were easy. The hotel is in a great location.

The rooms were very nice. The beds were very comfortable. I asked house keeping to only change out the towels, they did everything and gave me extra towels. My only complaint was not being able to use the refrigerator, due to being charged for your items.

I was there for a conference. Your workout room was nice and I liked that it was open all the time. Your location was great and my husband and I could explore many options within a ten minute walk. The view from our room was really good. My only complaint was that the room never seemed to get really warm. I would definitely stay here again!