Fairmont Chicago, Millennium Park 4 stars

Customer review rating (ALL Rating) 4.2/5 4,060 reviews

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Description

Hotel extras

  • World-class dining at Toro by Chef Richard Sandoval.

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago, Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,060 reviews

Customer review rating 4.5/5

Kelly D. Business - Confirmed reviews ALL

I visited for 4-5 days to attend an academic conference and the convenience, comfort, and location of this hotel were great.

Dear Kelly D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our convenient location, comfort, and the amazing view of the park. We hope to welcome you back for future visits. Best regards, Fairmont Chicago, Millennium Park

Customer review rating 3.5/5

Cheng Y. H. Families - Confirmed reviews ALL

Two of the best employees are the doorman (Benjamin) and the Gold Lounge server lady. They deserve a 10+ rating. The reason I give a 7 rating is because the disconnect between front desk manager and Fairmont Gold Experience offered. I have been a repeated Fairmont Gold customer and this was the first time the front desk manager refused an hour late check out. Highly disappointed.

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay at Fairmont Chicago, Millennium Park. I’m very pleased to hear that Benjamin at the door and Mandana our Gold Lounge server made such a strong impression—your kind recognition of their service means a great deal, and I will be sure to share your comments with them. That said, I’m sorry to learn about the inconsistency you experienced regarding the Fairmont Gold benefits, particularly the late check-out request. As a returning Fairmont Gold guest, you should expect a seamless and consistent experience, and it’s clear we fell short in this instance. Your feedback about the disconnect with the front desk manager is taken seriously, and we will review this internally to ensure better alignment moving forward. We truly value your loyalty as an ALL – Accor Live Limitless member, and I hope we’ll have the opportunity to restore your confidence in us on a future visit. Warm regards, Tim Muhsen Director of Guest Experience

Customer review rating 5.0/5

Tori M. Families - Confirmed reviews ALL

We recently stayed at the Fairmont at Millennium Park in Chicago over the weekend and truly enjoyed our experience. Our room was exceptionally clean, spacious, and comfortable, and we encountered no issues during our stay. I wanted to take a moment to offer a special recognition to Benjamin C. at the valet stand. Although we did not use valet services and primarily walked or used Uber for transportation, Benjamin consistently greeted us with genuine warmth and friendliness every time we entered or exited the hotel. After our Uber rides, he always made a point to ensure we had all of our belongings before heading inside. While I know this may be part of his role, Benjamin never made it feel routine—his care and attentiveness came across as truly sincere. When we first arrived, he kindly insisted on unloading the car himself, even as I attempted to help. His professionalism, positive attitude, and welcoming demeanor made a lasting impression on us throughout our stay. Although I did express my appreciation to him in person, I wanted to ensure his efforts were formally recognized. He is a wonderful ambassador for the Fairmont brand, and his service did not go unnoticed. Thank you for a memorable stay.

Dear Tori, Thank you, taking the time to share such detailed feedback about your stay at Fairmont Chicago, Millennium Park. We’re delighted to hear that your room was exceptionally clean, spacious, and comfortable, and that your overall experience—from arrival through departure—met expectations across all areas, including check-in and service from our team. We especially appreciate you highlighting Benjamin C. at the door. His consistent warmth, attentiveness, and professionalism are exactly the kind of guest experience we aim to deliver, and it’s meaningful to hear how his efforts made a lasting impression on your stay. We will be sure to share your recognition with him and our leadership team, so he receives the acknowledgment he deserves. Thank you again for your thoughtful review and for recommending us so highly. We hope to welcome you and your family back for another memorable stay in Chicago in the future. Kind regards, Tim Muhsen Director of Guest Experience

Customer review rating 4.5/5

Ignacio R. Families - Confirmed reviews ALL

The lady working the Fairmont Gold Lounge was so pleasant and really helped elevate the experience.

Dear Ignacio R., Thank you for your kind words regarding our Fairmont Gold Lounge team member. We are delighted to hear that her service enhanced your experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont Chicago, Millennium Park

Customer review rating 5.0/5

Christina B. Business - Confirmed reviews ALL

Comfortable bed, nice view, nice towels, clean

Dear Christina B., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you enjoyed the comfortable bed, beautiful view, and cleanliness during your stay. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Goodbye, Fairmont Chicago, Millennium Park.

Other web-users rate our hotel

  • 1,131 reviews 9.3/10 Location
  • 2,264 reviews 6.4/10 Room
  • 2,045 reviews 7.6/10 Service
  • 41 reviews 2.9/10 WiFi
  • 856 reviews 5/10 Cleanliness
  • 644 reviews 5.9/10 Vibe
  • 641 reviews 5.8/10 Amenities
  • 593 reviews 5.8/10 Food

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