Fairmont Chicago - Millennium Park 4 stars

Customer review rating (ALL Rating) 4.4/5 2,626 reviews

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Description

Hotel extras

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,626 reviews

TripAdvisor Rating  4.0/5  4,132 reviews

Certificate of excellence 2023

Nice room and good location.

Customer review rating 4.0/5

Kami M. Business - Confirmed reviews ALL

Nice room, friendly staff, overpriced restaurant and drinks, $25 a day urban experience fee is ridiculous. The room next to us had a very loud party until one or two in the morning. When we called the front desk security came and they turned the music down. There were so many people there that the music didn't effect the noise level. We were on a business trip with an early flight and no sleep.

Dear Kami M., Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience

Excellent location , great stay , clean ,

Customer review rating 4.0/5

Kenneth J. E. Families - Confirmed reviews ALL

We really enjoyed our stay , staff was very professional and supportive of our needs . The Hotel was clean and we really enjoyed the park

Dear Kenneth e., Thank you for rating your experience at Fairmont Chicago- Millennium Park. We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future. Sincerely, Fairmont Chicago Management Team

Good location and great service, but multiple issues

Customer review rating 4.0/5

Megan P. Business - Confirmed reviews ALL

All of the staff we interacted with were great, very friendly and accommodating. Appreciated the free refrigerator to keep leftover and snack food plus waters cold in the room. Location was perfect for walking the riverfront area, short walking commute to lake/navy pier. The elevators were honestly nerve-wracking. There were multiple times were our elevator would abruptly stop for about 10-15 seconds then start going again (it happened both up and down). When it happened, it never occurred (stopped) on the same floor. There were several people who mentioned a struggle with the temperature in the hotel rooms. We were part of that group. We eventually turned our thermostat off, cracked the windows, and were comfortable. But we've never had to do this in a hotel to get to a comfortable temperature. The gym was very warm, probably close to 70+ degrees. There were no sweat towels (only paper towels) or sanitizer cloths available to wipe down equipment after use. The food was hit and miss. When it was a buffet, the food was mostly good. However, when it was a sit-down dinner, the food was either cold, missing items that were supposed to be included, or oversalted.

Dear Megan P., Thank you for the time for relaying your comments about your recent stay with us, it is through such feedback that we can isolate issues and areas in need of improvement and enhancements throughout the hotel. Also, we are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. Once again thank you for your constructive feedback and we look forward to warmly welcoming you again in the near future. Sincerely, Tim Muhsen Director of Guest Experience

Better places to stay

TripAdvisor rating 3.0/5

Kami M TripAdvisor review

Clean, good location, and friendly staff. Not worth the price though. Restaurant and drinks also overpriced. Party in the room next to us that didn't stop even after security came to their room. Urban experience fee charged daily for coupons to use at the hotel were useless, added another $500+ to our business trip.

Dear Kamim600, Thank you for taking the time to share your feedback. I would like to know more about your experience with us and I hope that you will grant me the opportunity to better assist you. Please reach out to me if you would like to share more about your stay. Sincerely, Tim Muhsen Director of Guest Experience

Very good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very pleasant

Dear Subhashree C., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Fairmont Chicago Management Team

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Other web-users rate our hotel

  • 713 reviews 9.2/10 Location
  • 1,396 reviews 6.9/10 Room
  • 1,353 reviews 8.3/10 Service
  • 31 reviews 6.5/10 WiFi
  • 505 reviews 6.3/10 Cleanliness
  • 462 reviews 6.3/10 Amenities
  • 285 reviews 4.5/10 Value
  • 104 reviews 4.8/10 Breakfast

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