I enjoyed the hotel stay and the location compared to everything was great. Nice view of the city and great hospitality.

Everything from the friendly service staff to the overall ambiance was perfect.

Service was not t9o the standard of Accor/Fairmont - lots of hiccups

Perfect experience. We appreciated that an attendant parked our car. Check in process was easy. Room was super clean and comfortable. We were able to easily walk to Millennium Park and enjoy the Bean, ice rink and viewing of the Christmas tree and skyline. We attended a fabulous Wedding on site which was a spectacular New Year’s Eve.

We checked in on Thursday and checked out on Sunday. We loved the location and ability to walk to the Millenium park and other popular places like Wildberry. We were very impressed with the ease of check in, the beautiful lobby and the overall cleanliness. Our room: our room was wonderful, very spacious for Family of 4. Being that we have young children it can require that we bring some essential snacks. I did not like that the fridge did not allow for us to store our items. Not family friendly in that regard. The beds were very comfy however the pillows were probably among the worst we’ve slept on. We were surprised by the low quality of the pillows, our daughters even made a comment. Front desk: was always super helpful and prompt with request such as additional towels and toilet paper. Wedding: our friends got married, the venue was outstanding. The bartenders at the wedding did an exceptional job. Overall, great hotel, would visit again once our daughters are older.

We stayed as a family over NYE weekend and the service was great. Everyone was so kind. All employees I met were either socially distant or wearing a mask. Every time you called for any service (front desk, housekeeping, in-room dining) they always addressed you by name and they were patient and helpful. The beds were comfortable and the rooms were clean. The only negative was the comfort of the pillows as I needed to stack all 4 pillows to make you 1 comfortable one, but who knows maybe others like super plush pillows. Either way, it was a great experience and would recommend to others due its location and overall service.

We were there for a wedding and stayed overnight. Our shower head was not great, stream was not full and it leaked under the shower door. Room was nice and well appointed. Would have liked some plastic glasses and to go coffee cups with lids as we all know that the glassware in hotel rooms are not cleaned and sterilized after each stay. Wedding food was excellent. Room was large and staff seemed friendly. Sadly, we will not be going to any hotels or venues in the city of Chicago until these ridiculous mandates are lifted. When will people learn? These are not laws.

Very clean, nicely decorated for the season. Pleasant staff and overall great stay. Valet is extremely overpriced and that is the only negative.

Warm welcome and felt really appreciated by the management and staff of the hotel.

All the employees at Fairmont are sooo wonderful! Everyone seems to genuinely love their job and are true “people persons”! To name a few, Keegan (front desk), Moe, Marisa & EVERYONE in Columbus Tap, Steve (concierge desk), our hardworking girls on floor 31 (did not get names). Fairmont must hire the best because I have never met a kinder, friendly, hardworking group of employees…over a full house holiday weekend! They truly made our trip the BEST experience! Fairmont Millennium is in a great location to all Chicago has to offer! Now that I have experienced the best, this will be our new city stay!

Came in for a quick Christmas stay. I've stayed here in November as well. The rooms were discounted, but we were upgraded and treated very well. The environment is clean and safe (although had to ride an elevator with a hideous unmasked older couple in November). The rooms are well appointed and lovely (if a little dated). Quality of food is excellent. Valet services also excellent.

Christmas weekend felt special from the bellhop to Jesus at the Gold Club. It was beautifully decorated and we also indulged in the Lodge Fondue ans S’mores package it was adorable

We have stayed at the Fairmont Hotel several times in the past. It once had beautiful views of the city but is now surrounded by other buildings. Still it is a nice hotel. Our only negative was that I had purchased a spa treatment for my wife. The treatments were fine but the desk attendant told her how much she was expected to tip because we had gotten such a good price on the package. This was out of order in our opinion.