Fairmont Chicago - Millennium Park 4 stars

Customer review rating 4.3/5 7,458 reviews
Fairmont Chicago - Millennium Park
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Hotel extras

  • Located in the city center near Millennium Park & Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and spacious luxury guestrooms

  • Easy access to airports and public transit

  • Valet parking and car services available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Services for children
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601
chicago
united states

Tel: +13125658000

Fax: (+1)3125651143

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CHICAGO MIDWAY INTL APT  At 19.31km / 12 miles

  • By plane

    CHICAGO O'HARE INTERNATIONAL APT At 28.97km / 18 miles

GPS :41.885956, -87.621116

Our accommodations

Luxurious oversized rooms and suites offer breathtaking views of Millennium Park & Chicago's skyline. Experience the exclusive comforts of the Fairmont Chicago's Gold Lounge with sweeping views of Downtown Chicago, daily continental breakfast and evening appetizers. An atmosphere of contemporary elegance and sophistication.

Fairmont King

  • Max. number of persons: 3
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont 2 Double

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont PURE King

  • Max. number of persons: 3
  • Area: From 39
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Deluxe King

  • Max. number of persons: 3
  • Area: From 39
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Deluxe 2 Double

  • Max. number of persons: 4
  • Area: From 39
  • Views: Lake side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Signature View King

  • Max. number of persons: 3
  • Area: From 39
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont Gold King

  • Max. number of persons: 3
  • Area: From 39
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont PURE 2 Double

  • Max. number of persons: 4
  • Area: From 39
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Signature View 2 Double

  • Max. number of persons: 4
  • Area: From 39
  • Views: Lake side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont Gold 2 Double

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Fairmont King ADA Alarm

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Fairmont King Accessible

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Fairmont 2 Dbl ADA Alarm

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Fairmont 2 Dbl Accessible

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont 2 Dbl Roll In Shower

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Deluxe King Accessible

  • Max. number of persons: 2
  • Area: From 39
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Deluxe King Grab Bar

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Deluxe Roll In Shower King

  • Max. number of persons: 2
  • Area: From 39
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Deluxe 2 Double ADA Alarm

  • Max. number of persons: 2
  • Area: From 39
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Signature View 1BR Suite King

  • Max. number of persons: 4
  • Area: From 65
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Signature View 1BR Suite 2 Double

  • Max. number of persons: 5
  • Area: From 65
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Fairmont Gold 1BR Suite King

  • Max. number of persons: 4
  • Area: From 65
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

One Bedroom Suite King

  • Max. number of persons: 4
  • Area: From 65
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

One Bedroom Suite 2 Double

  • Max. number of persons: 5
  • Area: From 65
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont PURE 1BR Suite King

  • Max. number of persons: 4
  • Area: From 65
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Lincoln Park 1BR Suite King

  • Max. number of persons: 4
  • Area: From 84
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Grant Park 1BR Suite King

  • Max. number of persons: 4
  • Area: From 99
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Millennium Park 2BR Suite 2 King

  • Max. number of persons: 5
  • Area: From 102
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Fairmont Grand 1BR Suite King

  • Max. number of persons: 4
  • Area: From 130
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Presidential Suite

  • Max. number of persons: 4
  • Area: From 167
  • Views: Lake side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Parkview 1BR Suite King ADA

  • Max. number of persons: 2
  • Area: From 65
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)
Accessible room

Parkview 1BR Suite Kg Accessible

  • Max. number of persons: 2
  • Area: From 65
  • Views: Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Bathrobe
  • Slippers
  • Slippers(...)

Our restaurants and bars

COLUMBUS TAP

Type of cuisine: Regional

Columbus Tap offers a quintessential Windy City tap house experience and a fresh Midwest-focused menu that flirts with seasonal and regional ingredients, created to pair perfectly with the restaurant's unique and extensive beer selection.

THE BAR

Photo non contractuelle / Strictly non binding

Welcome to The Bar, a contemporary lounge located in the lobby of the Fairmont Chicago, Millennium Park. Enjoy a curated menu of crafted signature cocktails and word-class wines by the glass paired with contemporary small plates.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,489

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 1,250 people

Find out more

Our guest reviews for
Fairmont Chicago - Millennium Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,458 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,768 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable Room in a great location

Customer review rating 4.3/5

Janelle Business - 12/02/2020 Confirmed reviews ALL

Great room. The staff we met in the hallways were very cheerful and polite. Checkin and Check out were easy. The hotel is in a great location.

Dear Ms M., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Good Stay

Customer review rating 4.3/5

Emily S. Business - 12/02/2020 Confirmed reviews ALL

The rooms were very nice. The beds were very comfortable. I asked house keeping to only change out the towels, they did everything and gave me extra towels. My only complaint was not being able to use the refrigerator, due to being charged for your items.

Dear Ms S., We very much appreciate your survey regarding your stay at the Fairmont. It is such a pleasure to receive such kind and positive feedback. I will ensure to your scores with our team. Please do let me know should you have any additional comments - and we invite you to share your experience with other travelers on Tripadvisor through this link goo.gl/VHSsDe Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Would stay here again

Customer review rating 4.3/5

Leslie Business - 12/02/2020 Confirmed reviews ALL

I was there for a conference. Your workout room was nice and I liked that it was open all the time. Your location was great and my husband and I could explore many options within a ten minute walk. The view from our room was really good. My only complaint was that the room never seemed to get really warm. I would definitely stay here again!

Dear Ms T., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Concierge

Customer review rating 4.3/5

Torena Business - 12/02/2020 Confirmed reviews ALL

Your concierge Gale was incredible she truly mad my first stay in Chicago an experience to remember I can't wait to return

Dear Ms G., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Pleasantly surprised by phenomenal staff

Customer review rating 4.3/5

Michelle Business - 12/02/2020 Confirmed reviews ALL

The staff of both the hotel and the conference rooms were very friendly, courteous, and helpful. I cannot speak highly enough of them. It was quite refreshing!

Dear Ms B., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

good stay

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

satisfied as always

Dear Ms S., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

very nice experience

Customer review rating 4.3/5

... Business - 10/02/2020 Confirmed reviews ALL

it was really good. beautiful room and loved the large bathroom and really liked the shower with the stone tiles. everything was fine. Also, Gail (concierge) was excellent!!!! You have a great employee there. Positive, friendly, huge smile and knowledgeable. She found a great haircutting place for me right nearby and recommended a great blues club.

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Welcomed back with open arms.

Customer review rating 4.3/5

Leslie C. Business - 10/02/2020 Confirmed reviews ALL

This was the third stay at this hotel while attending an annual business conference. By this year, it is hard to say whether I really come for the conference or just to stay at this hotel. My colleagues and I are treated by every member of the Gold Room staff as if we were cherished family.

Dear Ms C., Thank you for staying on Fairmont Gold, and for your survey reply! I am so honored and delighted to hear that you enjoyed your stay with us as on Fairmont Gold and deeply appreciate your feedback. Our mission in Fairmont Gold is to truly provide a memorable stay experience and our dedicated Fairmont Gold team works exceptionally hard to ensure this for each guest. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe Should you have any additional comments regarding your Fairmont Gold experience I remain at your service. Warm regards, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Decent hotel, excellent in room dining

Customer review rating 4.3/5

Saurabh Business - 10/02/2020 Confirmed reviews ALL

Fairnont was a bit of a surprise. The hotel is well located for me due to being close to work. The rooms are decent, nothing extraordinary. However their customer service and especially in room dining is exceptional. I have several dietary restrictions. The chef whipped up a custom meal for me so good that I ate it for 4 nights every night!! I have booked my future Chicago work stays at Faurmont now.

Dear Mr A., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Great Location, Poor Service

Customer review rating 4.3/5

Alejandra S. Business - 10/02/2020 Confirmed reviews ALL

I stayed there for three nights and was not happy with the service. Trash was left in my room, I wanted ice and the ice machine of my floor was not working, I called the front desk and the response was: "Well, then go down one floor to get ice". I believe that if you are paying over 150 dollars a night you should get a better response than that.

Dear Mr De Tagle, Thank you for taking the time to tell us about your experience at the Fairmont Chicago Millennium Park. I am quite concerned to hear of your stay experience. Our mission is to ensure an exceptional experience for each of our guests at the Fairmont, and I am sincerely disappointed to hear that this was not your experience on this stay. As our guest experience director I thank you for bringing this feedback to my personal attention so that I might, first, sincerely apologize to you, and second, follow up with our executive leadership team to ensure no future guests encounter similar challenges in the future. We appreciate your sharing your concerns, and please retain my email so that I may assist personally with a future stay as it is my personal hope that you will give us the opportunity to better serve you in the near future in providing the hallmark Fairmont Hotels experience. Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Good stay. Great bed. Quiet room.

Customer review rating 4.3/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

We stayed at this the Fairmont Chicago for the first time as it was within a block of the Harris Theater. We thought the room was well appointed, extremely quiet, and the bed was wonderful. When we get another bed for our home we will look to get the brand that the Fairmont uses. It was that good. Also, I was impressed with the relatively low cost of the room ($156 rate and with tax $202) for a room in downtown Chicago.

Dear Mr W., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Nice

Customer review rating 4.3/5

Jami W. Business - 07/02/2020 Confirmed reviews ALL

I stayed three nights. Had a beautiful view of the city.

Dear Ms W., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Polite staff, clean hotel, ridiculous prices

Customer review rating 4.3/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

We came for a business trip and stayed in rooms adjacent to the others from our company. The rooms were very clean and the staff was helpful and polite. The walls, however, were very thin and we could hear our colleagues talking next door very clearly. Unfortunately, I wouldn't stay again even if I could afford the room, because even basic coffee costs money in the rooms!! Come one, coffee is not that expensive to provide for your guests. I even asked for a refrigerator to be brought to the room until I learned that it would cost $15. It's not that I can't afford it, but it is just the idea that you are making a HUGE profit on all of the amenities. Lastly, I bought breakfast at your bar. The sandwich was excellent, and worth the money, but I paid $5 for a coffee and probably got about 10 oz. :(

Wonderful stay

Customer review rating 4.3/5

Crystal L. Business - 07/02/2020 Confirmed reviews ALL

The room was amazing. The bed was comfortable and the view was wonderful. The location was perfect!

Dear Ms L., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Extremley Disorganized

Customer review rating 4.3/5

Shawna P. Business - 07/02/2020 Confirmed reviews ALL

My first experience with customer service was when the hotel would not accept same day credit card authorizations for a company credit card, for two rooms that were booked a month previously and charged a deposit, "in accordance with PCI standards. We apologize for any inconvenience but do hope you may appreciate our top concern for your personal information and card security." Upon checking in, I was asked for a personal credit card for incidentals, and there would be a $100 hold placed on my card. My company credit card was to be charged for the remaining balance of the two hotel rooms. Two days later, the hotel attempted to charge my personal card $1,200, and then $500. My card was shut off for fraudulent activity, so I was without funds two days of my trip. I called the front desk, and explained the situation. He apologized, said they had a new system, and assured me that there would be no future issues, he had resolved the problem. When the hotel checked out the rooms, one balance was put on the company card. And yet again, one room was charged to my personal card. Needless to say, I am very frustrated with the Fairmont.

Dear P., Thank you for taking the time to tell us about your experience at the Fairmont Chicago Millennium Park. I am quite concerned to hear of your stay experience. Our mission is to ensure an exceptional experience for each of our guests at the Fairmont, and I am sincerely disappointed to hear that this was not your experience on this stay. As our guest experience director I thank you for bringing this feedback to my personal attention so that I might, first, sincerely apologize to you, and second, follow up with our executive leadership team to ensure no future guests encounter similar challenges in the future. We appreciate your sharing your concerns, and please retain my email so that I may assist personally with a future stay as it is my personal hope that you will give us the opportunity to better serve you in the near future in providing the hallmark Fairmont Hotels experience.

Great customer service

Customer review rating 4.3/5

Diane K. Friends - 07/02/2020 Confirmed reviews ALL

Along with the fabulous location and accommodations, the customer service is top notch !!

Dear Ms K., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Great For Business Trip

Customer review rating 4.3/5

Ba Business - 07/02/2020 Confirmed reviews ALL

I stayed for a conference and the hotel and staff were very accommodating. The rooms and beds were very comfortable. The gym has plenty of equipment and I liked that it was 24 hours. I would stay here again if I was ever in town again.

Dear Mr A., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Great location, beautiful comfortable room, very hospitable staff!

Customer review rating 4.3/5

Cindy D. Couples - 07/02/2020 Confirmed reviews ALL

My husband I live in Chicago but wanted to get away with a staycation to celebrate our first wedding anniversary. As soon as I mentioned to the staff that it was our anniversary the staff surprised us with chocolate covered strawberries and a bottle of champagne! The room was beautiful with a lovely view. The shower had great water pressure. I was able to take a bubble bath in the tub. The bed was very comfortable. The door men greeted us kindly e egg time and helped us call cabs. I highly recommend this hotel.

Dear Mr T., We very much appreciate your comments regarding your stay at the Fairmont. Gracious service and exceptional accommodations are what we strive to be known for; and I am so honored to hear that this was your experience on this stay! I will ensure to share your survey scores and comments with our team. It is truly also very meaningful for our colleagues if you would share your experience on Tripadvisor. I have kindly attached a link below should the opportunity be available: goo.gl/VHSsDe We certainly look forward to your next visit and until then wish you great journeys! Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

Good stay

Customer review rating 4.3/5

Kim B. Business - 07/02/2020 Confirmed reviews ALL

I enjoyed staying with you once again for the Opening Minds conference. I had two negative experiences but they would not prevent me from staying here again. The maid entered my room about 30 minutes after I checked in and I was lying down....scared me but she apologized. I realize mistakes happen. The other was mildew spots in the shower. Around the handle were mildew spots that can easily be cleaned.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Fairmont Chicago Millennium Park. I am quite concerned to hear of your housekeeping experience. Our goal is to ensure an exceptional experience for each of our guests, and I am disappointed to hear that this was not your experience on this stay. As our guest experience director I thank you for bringing this feedback to my personal attention so that I might, first, sincerely apologize to you, and second, follow up with our director of housekeeping to ensure no future guests encounter similar challenges in the future. We appreciate your sharing your concerns, and please retain my email so that I may assist personally with a future stay as it is my personal hope that you will give us the opportunity to better serve you in the near future in providing the hallmark Fairmont Hotels experience. Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601

I was very pleased with my stay.

Customer review rating 4.3/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

The staff was helpful, the rooms were clean. I was there for a conference that was held within the hotel, it was nice to be able to attend the workshops and not have to carry a coat around with me. One suggestion is perhaps the hotel could offer a mini food cart to get a quick bit in between the workshops. As we only had a half hour for lunch.

Dear Ms K., We very much appreciate your survey regarding your stay at the Fairmont. It is such a pleasure to receive such kind and positive feedback. I will ensure to your scores with our team. Please do let me know should you have any additional comments - and we invite you to share your experience with other travelers on Tripadvisor through this link goo.gl/VHSsDe Sincerely, CODY COOK DIRECTOR, GUEST EXPERIENCE | FAIRMONT GOLD FAIRMONT CHICAGO, MILLENNIUM PARK 200 North Columbus Drive Chicago, Illinois 60601
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