Fairmont Chicago, Millennium Park 4 stars

Customer review rating (ALL Rating) 4.2/5 4,053 reviews

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Description

Hotel extras

  • World-class dining at Toro by Chef Richard Sandoval.

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago, Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,053 reviews

Customer review rating 2.5/5

Michael C. Couples - Confirmed reviews ALL

Overall, I think the stay was fine, but would not stay again. Customer service was phenomenal. Everyone was very nice, patient, helpful, and accommodating. There were a lot of perks and benefits that came with our stay and everyone was very willing to answer our questions and tried their best to help us. The room itself was nice and felt clean. The TV internet was a bit slow. Streaming on the TV was very difficult and connecting other devices was not easy either. The room adjacent to us was very loud at 3 AM and we could smell weed smoke coming from their room. The overall dining experience was a huge letdown and by far the biggest disappointment. The biggest perk of staying at Fairmont was the dining credit that accompanied it. However, the hotel restaurant Toro was the absolute worst. Again, the staff was very nice, but the wait time was ridiculous. Over an hour wait for breakfast and the food was not good. They got our order wrong, items were missing, hot food came out cold, and it was way overpriced. Guacamole was $17. Adding avocado to breakfast order was $8. It was ridiculous how much Toro was charging for disappointing food. The hotel cafe/bar was quick, but the quality of food was not great. Better than Toro, but average at best. The hotel bar for dinner said that it would take a few hours to serve us. It was nice of them to let us know, so that we could look at other options for dinner. The room service for dining also took a very long time and similar to Toro, the hot food came out cold and the price to quality/quantity didn't align.

Dear Michael C., Thank you for sharing your feedback regarding your recent stay at Fairmont Chicago, Millennium Park. We are pleased to hear that you found our customer service exceptional and appreciated the cleanliness of your room. However, we regret that your overall experience did not meet your expectations, particularly regarding the dining options and the disturbances from neighboring rooms. We understand that connectivity issues can be frustrating, and we appreciate your comments on the internet speed. Regarding the dining experience, it is disappointing to learn that the service and quality at Toro did not align with the standards we strive to maintain. Your insights on the wait times and food quality will be taken into account as we continually work to enhance our offerings. Additionally, we apologize for the disturbances you experienced during the night, which detracted from your comfort. We value your feedback and hope that you might reconsider staying with us in the future. Best regards, Tim Muhsen Director of Guest Experience

Customer review rating 5.0/5

Christopher R. Business - Confirmed reviews ALL

Luxurious stay- friendly staff, love the Gold Club option. great value.

Dear Christopher R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, the luxurious accommodations, and the attentive service from our staff. Your appreciation for the Gold Club option is especially gratifying. Warm regards, Fairmont Chicago, Millennium Park

Customer review rating 4.0/5

James W. Couples - Confirmed reviews ALL

Great Hospitality

Dear James W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and appreciated our hospitality. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Fairmont Chicago, Millennium Park

Customer review rating 4.0/5

Peng L. Families - Confirmed reviews ALL

You can't beat the location! Being steps away from Millennium Park and all the downtown attractions made our trip so easy. The hotel itself is beautiful and the service was top-notch. We will definitely be back.

Dear Mr. L., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our prime location and exceptional service contributed to your enjoyable experience. We look forward to welcoming you back to Fairmont Chicago, Millennium Park in the near future. Best regards, NICOLE THOMURE HOTEL MANAGER Fairmont Chicago, Millennium Park 200 North Columbus Drive Chicago, Illinois United States 60601 T +1… ni…

Customer review rating 5.0/5

Melanie K. Families - Confirmed reviews ALL

Lovely hotel and excellent location. I was able to walk to many sites, and restaurants.

Dear Mrs. K., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our lovely hotel and excellent location, which allows easy access to various sites and restaurants. Your positive feedback is greatly appreciated. All the best, NICOLE THOMURE HOTEL MANAGER Fairmont Chicago, Millennium Park 200 North Columbus Drive Chicago, Illinois United States 60601 T +1… ni…

Other web-users rate our hotel

  • 1,163 reviews 9.2/10 Location
  • 2,267 reviews 6.3/10 Room
  • 2,053 reviews 7.4/10 Service
  • 42 reviews 3.2/10 WiFi
  • 853 reviews 4.9/10 Cleanliness
  • 640 reviews 5.9/10 Amenities
  • 636 reviews 6/10 Vibe
  • 596 reviews 5.7/10 Food

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