Fairmont Chicago, Millenium Park 4 stars

Customer review rating (ALL Rating) 4.2/5 4,025 reviews

Best price
guarantee
Fairmont Chicago, Millenium Park - Image 1
Fairmont Chicago, Millenium Park - Image 2
Fairmont Chicago, Millenium Park - Image 3
Fairmont Chicago, Millenium Park - Image 4
200 North Columbus Drive, 60601 CHICAGO, United States

Description

Hotel extras

  • World-class dining at Toro by Chef Richard Sandoval.

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago, Millenium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Telephone
Fax +1 312-565-1143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,025 reviews

TripAdvisor Rating  4.1/5  4,341 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Amy L. Friends - Confirmed reviews ALL

Absolutely beautiful Christmas decor. Unfortunately our room seems to have not been vacuumed or dusted in some time. There was splatter on the mirror by the coffee machine, water in the reservoir, missing coffee mug and coffee pods, missing toilet paper. Staff overall were friendly. Bar was closed early Saturday night which was a surprise. Toro for brunch was outstanding.

Dear Ms. L., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the Christmas decor, as well as your dining experience at Toro. However, we sincerely apologize for the cleanliness issues you encountered in your room, as well as the missing amenities. Your comments will be shared with our housekeeping team for review. We also regret any inconvenience caused by the early closure of our bar. We appreciate your understanding and hope to welcome you back for an improved experience. Best regards, Ricardo Martinez Director of Front Office

Customer review rating 2.5/5

Megan N. Couples - Confirmed reviews ALL

This is a yearly trip for us. We’ve been coming for the past 10 years. Positives: the staff was friendly. The room was available quickly upon checking in. Location is great. Negatives: We found that since the change in the lobby away from the lodge feel and the switch to Toro from Columbus tap, it has been a much less enjoyable We find it harder to meet up and hang out with friends within the Toro restaurant or the lobby now. There was more mold and mildew in the shower.

Dear Ms. N., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you appreciated the friendliness of our staff and our prime location. However, I regret to learn that the recent changes to our lobby and dining offerings did not meet your expectations, as we strive to create inviting spaces for our guests to gather. Additionally, I apologize for the cleanliness issues you encountered in your room. Your comments have been duly noted, and they will be addressed with our housekeeping team to ensure our high standards are consistently met. Thank you for your loyalty over the years, and we hope to have the opportunity to welcome you back in the future. Sincerely, Ricardo Martinez Director of Front Office

Customer review rating 4.5/5

Richard C. Families - Confirmed reviews ALL

Small initial problem with house keeping (our room had articles left over from previous guest) was dealt with promptly. Otherwise, a perfect stay. Will stay again when visiting Chicago..

Dear Mr. C., Thank you for your positive feedback regarding your stay at Fairmont Chicago, Millennium Park. We are pleased to hear that you enjoyed our prime location, the Gold Lounge offerings, and our spa services. We apologize for the initial housekeeping oversight, but we appreciate your understanding and are delighted that it was resolved promptly. We look forward to welcoming you back in the future. Best regards, Ricardo Martinez Director of Front Office

Customer review rating 5.0/5

Duncan F. Couples - Confirmed reviews ALL

My fiancé and I stayed for two nights at the Fairmont and had a great experience. We arrived early and left late, bell services so graciously held our bags while we went and explored the city during those times. The front desk attendants were a delight and the servers at Torro were welcoming as well.

Dear Mr. F., Thank you for your kind words regarding your recent stay at Fairmont Chicago, Millennium Park. We are delighted to hear that you and your fiancé enjoyed your experience, particularly the attentive service from our bell staff and front desk team. It is always our goal to create memorable moments for our guests. We hope to welcome you back for another wonderful stay in the future. Warm regards, Ricardo Martinez Director of Front Office

Customer review rating 2.0/5

Scott M. Business - Confirmed reviews ALL

Very disappointing given we paid to upgrade to Fairmont Gold. Gold was supposed to have its own private check-in, but it did not. The gold lounge served bottom shelf wine and spirits, and charged extra for them. Breakfast was lower quality than basic Hampton Inns with an especially minimal fresh fruit and baked goods selection. The room appointments were no better than average and the shower water direction handle felt like it was going to come off in my hand. On the positive side, every person we encountered from the front desk, to the valet, to the doormen were all very pleasant, friendly, and helpful.

Dear Mr. M., Thank you for sharing your feedback regarding your recent experience with us. I regret to learn that your stay did not meet your expectations, particularly concerning the Fairmont Gold services. We strive to provide a premium experience, and I understand your disappointment regarding the check-in process and the offerings in the Gold Lounge. Your comments on the breakfast selection and room amenities are also noted; we continually evaluate our services to ensure they align with our guests’ expectations. On a positive note, I appreciate your kind words about our staff. Their dedication to service is something we value greatly. Your insights are important to us, and I will ensure they are communicated to the appropriate teams as we endeavor to enhance our guests' experiences. Thank you again for your review, and I hope you will consider staying with us in the future. Sincerely, Ricardo Martinez Director of Front Office

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,163 reviews 9.2/10 Location
  • 2,251 reviews 6.3/10 Room
  • 2,033 reviews 7.5/10 Service
  • 43 reviews 3.9/10 WiFi
  • 834 reviews 4.9/10 Cleanliness
  • 648 reviews 6.2/10 Amenities
  • 576 reviews 5.4/10 Food
  • 515 reviews 3.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Chicago

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.