Fairmont St Andrews - Scotland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,679 reviews

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Fairmont St Andrews - Scotland - Image 1
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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,679 reviews

TripAdvisor Rating  4.0/5  5,298 reviews

A nice stay but falling short of 5 star experience

TripAdvisor rating 4.0/5

Barrac10 Families - TripAdvisor review

Just back from an overnight stay in a deluxe, sea view "double double" room. Overall a very pleasant and enjoyable stay, but quite a few niggles which are disappointing considering the considerable price paid. Pros - very friendly staff throughout (special mention to Edward in reception who was very friendly and efficient at check-in) - warm and inviting atmosphere generally with lovely Christmas decorations - room clean - dog friendly - spacious and luxurious bathroom with gorgeous Le Labo toiletries and a good shower - decent selection at breakfast buffet - nice spa facilities Cons - 4pm check in is too late - cold coffee served at breakfast - bar area too small to accommodate the number of guests - room, food and drinks are extremely overpriced for the standard of offerings (good but not 5* standard) - no arm chairs in the room, just one desk chair - disappointing for a "deluxe" room - no obvious staircase to rooms if you're not a fan of lifts.. - 2 double beds in the room are very small, and the pillows are soft and lumpy - late check out at 2 pm paid for but our room keys stopped working at 12 noon (as we arrived back in dressing gowns from the spa) and we were then called in the room by reception at 1pm, clearly chasing us to check out - ice bucket and champagne flutes requested at check-in but these only appeared 2 hours later after chasing twice.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed several aspects of your visit, including our friendly staff and the festive atmosphere. However, we sincerely regret that certain elements did not meet your expectations. We understand that a 4pm check-in may feel late, and we appreciate your thoughts on our breakfast offerings and the bar area. Your comments regarding room amenities and the comfort of the beds are noted, and we aim to provide a luxurious experience for all our guests. We apologize for the inconvenience you experienced with your late check-out and the delay in delivering the requested items. Your feedback is invaluable as we strive for continuous improvement. Thank you once again for your insights. We hope to welcome you back for an enhanced experience in the future.

Far from a 5* Experience

TripAdvisor rating 3.0/5

Nomad562745 TripAdvisor review

Booked the Fairmont for a 3 night break between Christmas and New Year. Having grown up in Fife, I knew the hotel and we chose to stay here rather than in St Andrews itself, to enjoy the spa facilities and a touch of luxury. Sadly, the overall experience did not measure up to expectations. Whilst the room whilst incredibly spacious and had the usual facilities, small details let it down. In such a large room we were surprised that there was only one armchair. The pillows were far too soft and this meant neither of us managed to a good nights sleep; there was no offer of a pillow menu as I would expect in a 5* hotel. There was no milk for the Nespresso/Tea on our first night and amenities were not replenished. As other reviewers have commented, we ran out of shower gel and this was not restocked during our room being cleaned. Some mud also came off our walking boots (due to the nature of the weather on the coast paths) and this was not cleaned up during our room make-up. Very poor. The complimentary slippers provided with the bathrobes were falling apart too. The hotel itself is deceptively large, but actually has limited facilities. The main bar was very small for such a large hotel, which meant we often struggled to find a table. When we did, the service was questionable - we could often wait for 10-15 minutes before we were served and the white wine was not sufficiently chilled. We ate at La Cucina on the first night - it lacked any form of ambience, no Christmas decorations or an Italian vibe, and the food was average at best. We ate at some of the top restaurants in St Andrews the other nights and had incredible food for less than a meal at La Cucina. Again, the wine was served luke warm - at over £50 a bottle, I would have expected they would know how to serve it. One of the main attractions had been the spa. However, due to the very large number of families, this was far from relaxing. The pool was often hard to get a timeslot for, we only managed to get a lounger on our final day and whereas we wanted to swim, we could not as there were so many families and children splashing and jumping into the pool. This was far from a relaxing experience. Finally, the other attraction had been the courtesy shuttle into St Andrews. This was useful when we walked into town along the coast path, but the shuttle stopped at 6pm. Whilst that was great for getting into town for dinner, it was not helpful for the return! This felt like a somewhat deliberate ploy to keep you at the hotels restaurants. The minivan only seated 8 (in a massive hotel) and was often fully booked, despite a fleet of Mercedes Vans and BMWs being parked outside. Why they could not have put on an additional vehicle when demand dictated, I am uncertain! I would have expected this in a 5* establishment. Overall, the hotel catered for our requirements, but it was no more than an average 4* hotel. We had been planning to book more Fairmonts in Canada next summer, but will now look elsewhere based on this experience.

Thank you for taking the time to share your thoughts regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly in terms of room amenities and the overall service provided. We appreciate your feedback on the room setup and the comfort of the pillows, as well as the replenishment of amenities. Our housekeeping team strives to maintain high standards, and we will ensure your comments are addressed with them. Regarding the dining experience, we are sorry to hear that the service and ambiance at La Cucina fell short, as we aim to create a delightful atmosphere for our guests. We understand your disappointment with the spa facilities and shuttle service. Our aim is to provide a relaxing environment, and your feedback will be considered as we review our operational procedures. Thank you once again for your valuable insights. We hope you might reconsider and allow us another opportunity to provide you with the luxury experience we are known for.

Christmas at St Andrews

TripAdvisor rating 5.0/5

Aimee K TripAdvisor review

Brilliant stay again for Christmas. We upgraded to a suite and it was lovely having the Christmas tree for Santa to deliver his gifts to on Christmas Morning. The room was lovely, bed very comfortable and a large marble and spacious bathroom. Robe and slippers are a nice touch. Breakfast was amazing and huge range of choice. Lots of Christmas activities for the children. Book Santa visit early though as it had sold out when we were there.

Thank you for taking the time to share your delightful experience during your Christmas stay at Fairmont St Andrews. We are thrilled to hear that you enjoyed the suite upgrade, the festive touches, and our extensive breakfast selection. It brings us joy to know that your family appreciated the Christmas activities provided. We regret the inconvenience caused by the Santa visit being fully booked, and we appreciate your understanding regarding early reservations for such popular activities. Your feedback is invaluable in enhancing our guest experience. We hope to welcome you back again soon!

Looks glossy but distinctly matt in parts.

TripAdvisor rating 3.0/5

Bob T TripAdvisor review

Our fourth stay in this impressive hill-top hotel overlooking St.Andrews. Whilst the hotel appears like a 5-star establishment and claims to be, it is sadly lacking in numerous respects. Housekeeping - areas in the bathroom such as towel rails and sink supports which were covered in a think layer of dust, i.e. never cleaned for months. I checked behind the bedside unit to see if any of my items had fallen back and was greeted with a skirting board with copious quantities of fluff and detritus present, again - never cleaned. Breakfast - Sadly, a mere shadow of its former self. The 'salad' bar was a pathetic display of pickled items or hummus which seemed weeks old. There was no fresh salad on display and the little fruit which was evident looked woeful. The cook station only did fried eggs, so diners were invited to order from the a la carte menu. I wanted an omelette. The problem is...a la carte only does eggs, so the diner has to second guess when their order is going to appear to be able to enjoy bacon or any other accompaniments which are only available from the hot food counter and hope you get to enjoy them together... We stayed at the Hilton Amsterdam recently and also Hyatt Grand in Berlin and the breakfasts there were truly magnificent - for instance, both had a choice of three colours of fresh, tiny carrots every day as well as seven cheeses and other salad items - but they were five star hotels in every respect, not just a strap line on the marketing blurb. I could go on, the stay was restful and the hotel was basically fine, but the whole place needs a damned good spruce up and a firm hand to bring things up to genuine 5-star standards, Doubtful if we will return, frankly.

Thank you for taking the time to share your experience regarding your recent stay at Fairmont St Andrews. We appreciate your loyalty as a returning guest and value your feedback. I sincerely apologize for the housekeeping issues you encountered. Cleanliness is paramount to us, and I assure you that your concerns will be addressed with our housekeeping team to ensure our high standards are consistently met. Regarding breakfast, I regret that our offerings did not meet your expectations. I understand the importance of a varied and fresh selection, and your comments will be taken into consideration as we continually strive to enhance our culinary experience. We aim to provide a memorable experience for all our guests, and I am disappointed to learn that we fell short during your stay. Please know that your feedback is invaluable, and we will take it into account as we work towards improving our services. We hope you will consider returning in the future.

Santa visit and stay

Customer review rating 4.5/5

Laura Families - Confirmed reviews ALL

Overall as had a very nice stay. We stayed one night and had a visit to Santas grotto. The set up for this is very magical and Santa himself was great. The hotel is beautiful at this time of year. There are a few wee details that brought my rating down. When visiting Santa my nearly 9 year old was given a 30 piece jigsaw for age 3+. I went to reception and they swapped it but it did put a bit of a dampener on it for her. We booked in to the swimming pool for a 1 hour slot but they didn’t have our booking when we arrived, they did let us in though. On return to our room our keys had stopped working so I had to go back to reception with wet hair and asked for it to be reset. we had booked a late check out and was told this was due to the cards stopping working at 12pm. Would have been good if this was given a later time for those checking out late. A few other finishing touches which would have been nice was slippers and robes for children in the room as well as adults. Overall we had a lovely time during our stay though.

Dear Ms M., Thank you for your thoughtful feedback regarding your recent stay with us during the festive season. We are delighted to hear that you enjoyed the magical experience at Santa's grotto and appreciated the beauty of our hotel. We sincerely apologize for the inconvenience caused by the incorrect jigsaw puzzle and the mix-up with your swimming pool booking. We strive to ensure that every detail enhances our guests’ experiences, and we regret that we fell short in these instances. Regarding your room keys and the late check-out policy, we appreciate your understanding and will certainly take your comments into account for future improvements. We also value your suggestion about providing slippers and robes for children, as we continuously seek ways to enhance our guests’ comfort. We are grateful for your overall positive impression and hope to welcome you back for another delightful stay in the future. Warm regards, Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

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