Dear Lukman H., Thank you for sharing your feedback and for being an ALL-Platinum member. We are delighted to know you enjoyed your stay and appreciated overall service experience. We also value your constructive feedback regarding our shuttle service schedule and will review your suggestion for further improvement in guest convenience. We have also noted your comments regarding language proficiency among our team members. Please be assured that we continuously provide training and development to enhance our staff communication skills in order to better serve our diverse guests. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back for another pleasant stay. Regards, The Management

Dear George F. D. G., Thank you for your continuous trust as well as loyalty as an ALL-Platinum member, and for choosing to stay with us for the 9th time. We are delighted to know that you find our hotel comfortable, well-located and consistently satisfying. We noted on your feedback regarding Wi-Fi speed and breakfast selection, which we will work on improving. Noted as well on your language preference—our team will ensure communication is in English or Bahasa Indonesia moving forward. We look forward to welcoming you back again soon for another pleasant stay. Regards, The Management

Dear Fasha A., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. Thank you for your kind feedback and for choosing to stay with us as an ALL-Classic member. We are glad you had a comfortable and memorable stay, and that you appreciated our strategic location and eco-friendly initiatives. It’s also wonderful to know you were satisfied across all aspects of your stay, including our service, cleanliness and overall experience. We truly appreciate your support as an ALL-Classic member and look forward to welcoming you back for another enjoyable stay in the future. Regards, The Management

Dear Lim M. S., Thank you very much for your wonderful review and perfect score. We are delighted to know you had such a satisfying stay at Mercure Kuala Lumpur Trion. We appreciate your kind compliments about our friendly team, cleanliness and breakfast variety. Your recognition, especially of our check-in staff, will be shared with the team. Thank you as well for your loyalty as an ALL-Gold member. We appreciate your feedback on Wi-Fi and are working on improvements. We look forward to welcoming you back again next time. Regards, The Management

Dear Mohamad A. A. H., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize that your experience did not reflect the benefits and recognition you expect as an ALL-Platinum member. We regret that the early activation of the air conditioning and the welcome amenities during your stay did not meet your expectations, and that our team did not provide a personalized “Welcome Back” note as you have received at other properties. Your feedback highlights that we fell short in making you feel valued and recognized for your loyalty, which we humbly apologize. Please be assured that your comments have been shared with our Operations team to review our procedures and improve the experience for our loyal guests. We are committed to ensuring that future stays better reflect the service standards and recognition that ALL-Platinum members deserve. We appreciate your continuous loyalty and hope to have the opportunity to provide a much-improved stay next time. Regards, The Management

Dear Safrizal, Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the unpleasant experience you encountered during your stay. Your comfort and satisfaction are important to us, especially as an ALL-Platinum member; we are truly sorry that we fell short of your expectations. We regret the issues you faced with the slow Wi-Fi speed in your room and the faulty car park tap machine which caused unnecessary waiting time. Please rest assured that we are addressing these technical issues with our IT and parking service provider to ensure both issues are resolved promptly. We also apologise that our recognition and service for ALL members did not meet the standards you are accustomed to at other Accor hotels. We take this seriously and will reinforce the proper procedures with our team to provide better care and attention to all loyalty members. Your comments regarding breakfast variety have also been shared with our F&B kitchen team for further improvement. We truly appreciate your loyalty as a Platinum member and hope you will give us another opportunity to provide you with a much better experience in the future. Regards, The Management

Dear Kristian W., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are truly sorry to hear about the noise disturbance you experienced during your stay as well as the impression you received from our check-in service. Please accept our sincere apologies for the discomfort caused. Our rooftop restaurant is newly opened and the sound insulation is still in progress. We regret that we fell short of your expectations on this occasion. Your feedback on staff courtesy and lobby cleanliness has also been noted and shared with the management team for immediate improvement. Nonetheless, we appreciate your support for being an ALL- Classic member. We hope to have the opportunity to welcome you back in the future to provide you with a more comfortable and enjoyable experience once these improvements are completed. Regards, The Management

Dear Renato B., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you enjoyed the cleanliness of our rooms and facilities. At the same time, we sincerely apologize for the noise disturbances from the hallway and the Wi-Fi connection issues you experienced. We will be working with our team to look into soundproofing improvements and Wi-Fi performance so that future stays are more comfortable. As a valued ALL-Platinum member, your loyalty is very much appreciated and we hope to welcome you back with a better experience next time. Regards, The Management

Dear Brayen A., Thank you for taking the time to complete our survey and share your recent stay experience at Mercure Kuala Lumpur Trion. We appreciate for your continued loyalty as a Classic member of ALL. It is encouraging to know our efforts contribute to a pleasant stay with your positive ratings and feedback. We are also proud that our team was able to assist you with your reservation and room upgrade. Your kind mention of Ms. Aqilah and Ms. Ashmeeshal Kaur will certainly be shared with them. Your recognition means a lot to us and motivates us to keep delivering warm and attentive service. We look forward to welcoming you back for another great experience in the future. Till then, take care! Regards, The Management

Dear Ade I., Thank you for taking the time to share your feedback and for being a valued ALL-Platinum member. We’re glad you enjoyed the comfort of your room and the shower experience during your stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the issues you encountered with the Wi-Fi and the limited gym facilities. Rest assured, we are actively working with our service providers to improve our internet connectivity and we will also review the gym setup and explore adding more equipment. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back with an improved experience. Regards, The Management

Dear Rizal, Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We sincerely apologize for the shortcomings you experienced, particularly regarding the breakfast information for children and the shuttle service limitations. We have shared them with the relevant departments for immediate review and improvement to ensure a better experience for all our guests moving forward. We hope to have the opportunity to welcome you and your family back to Mercure Kuala Lumpur Trion for an even better stay. Thank you once again for your trust and for being a valued ALL – Accor Live Limitless member. Regards, The Management

Dear George F., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your kind review. It is always a pleasure to receive positive ratings knowing our guests had a comfortable and memorable stay. Additionally, we are grateful for your loyalty as a valued ALL – Accor Live Limitless Platinum member. We are delighted to hear that you enjoyed the strategic location, cleanliness, comfort and friendly service during your stays with us. We wish you well and look forward to having you back with us again. Regards, The Management

Dear farizj, Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to know that you were satisfied with our room, facilities and the warm hospitality extended by our team from check-in to housekeeping. On the other hand, we sincerely apologize for the inconvenience you experienced with the parking system during your stay. Kindly note that the parking facility is managed by a third-party operator and the system is not directly handled by the hotel. However, we understand how frustrating this must have been and we will raise this matter with the parking management company to review the process and reset the system if needed. We hope to welcome you and your family back in the future for a much smoother and more pleasant stay. Regards, The Management

Dear Norazlina, Thank you for taking the time to complete our survey and share feedback about your recent experience at Mercure Kuala Lumpur Trion. We deeply regret hearing about your overall experience and sincerely apologize for the discomfort you encountered during your event. Regarding your concerns, we would like to clarify that the meals were initially served in a set dome style, in line with the package selected. However, upon receiving feedback from your group, we made adjustments and provided a buffet-style service from the second day onwards to better accommodate your needs. While we strive to provide the best possible service, we apologize for any delays experienced and any inconvenience caused. Your feedback is invaluable to us and we appreciate the opportunity to improve our services. We hope to have the chance to welcome you again in the future with a better experience. Regards, The Management

Dear Mr H., Thank you for sharing your detailed feedback about your stay with us. We sincerely apologize for the issues you encountered and the frustration it caused. Your concerns regarding daily housekeeping and the replenishment of coffee and tea have been noted. Regarding drinking water, we provide filtered water through a 3M water filter in each room to minimize the use of single-use plastic bottles, in line with our sustainability efforts. As for parking, we offer a flat rate of RM10 per day for hotel guests, which can be paid upon card validation at our reception. Please note that parking is managed by a third-party provider, which is why the fee is applied. We hope this clarifies the matter. We deeply regret that your experience fell short of the high standards we strive for at Mercure Kuala Lumpur Trion. Rest assured, we are investigating this thoroughly and will be implementing additional training to ensure that similar situations are handled with the professionalism and care they deserve. We appreciate your understanding and look forward to serving you better in the future. Regards, The Management