Mercure Kuala Lumpur Trion bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 801 ulasan

Jaminan Harga
Terbaik
Mercure Kuala Lumpur Trion - Image 1
Mercure Kuala Lumpur Trion - Image 2
Mercure Kuala Lumpur Trion - Image 3
Mercure Kuala Lumpur Trion - Image 4
JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Hotel Mercure tertinggi di Asia Tenggara.

  • Kamar akomodasi mulai dari lantai 38 - bebas kebisingan dengan pemandangan cakrawala kota

  • Kenyamanan modern seperti WiFi gratis dan smart TV untuk hiburan dalam kamar tanpa batas

  • Berjarak 10 menit berkendara ke pusat niaga bisnis TRX dan tempat wisata Bukit Bintang.

  • Semua ruang pertemuan dilengkapi pencahayaan alami, proyektor smart TV, dan WiFi.

Akomodasi kami

Lokasi hotel

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ALL DAY DINING

Restoran yang buka sepanjang hari di lantai mezanin dengan kapasitas 160 orang menawarkan pengalaman bersantap nyaman yang mencakup sarapan prasmanan harian serta a la carte untuk makan siang dan makan malam.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  801 ulasan

Catatan tamu Avis 3.0/5

Mohamad A. A. H. Keluarga - Ulasan terverifikasi ALL

Sebagai pelanggan yang telah menginap buat kali-6 dan telah menginap sebanyak 8 kali secara khusunya, saya sangat menanti perubahan positif dari sudut layanan anda kepada saya. Saya adalah ahli kesetiaan Platinum dan sejujurnya saya tidak merasakan sebarang kelebihan setiap kali berada dihotel anda. Setiap kali mendaftar masuk, penghawa dingin tidak pernah sekali pun terpasang awal seperti mana yang kerap saya terima di Pullman KLCC, Sofitel Damansara dan Mercure Glenmarie. Ianya seperti tidak mengalukan kedatangan saya disitu. Malah yang lebih mengecewakan, saya hanya menerima kudapan segera dalam pek sebagai welcom amenities walaupun kini telah menjadi ahli Platinum. Pihak anda jugak tidak pernah sekali pun memberikan surat/kad yang menyebut 'Selamat Kembali' seperti yang saya kerap terima di Pullman KLCC, Sofitel Damansara dan Mercure Glenmarie seolah-olah pihak anda tidak alert dengan kesetiaan saya bersama anda. Hanya surat/kad selamat datang sahaja yang diterima.

Dear Mohamad A. A. H., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize that your experience did not reflect the benefits and recognition you expect as an ALL-Platinum member. We regret that the early activation of the air conditioning and the welcome amenities during your stay did not meet your expectations, and that our team did not provide a personalized “Welcome Back” note as you have received at other properties. Your feedback highlights that we fell short in making you feel valued and recognized for your loyalty, which we humbly apologize. Please be assured that your comments have been shared with our Operations team to review our procedures and improve the experience for our loyal guests. We are committed to ensuring that future stays better reflect the service standards and recognition that ALL-Platinum members deserve. We appreciate your continuous loyalty and hope to have the opportunity to provide a much-improved stay next time. Regards, The Management

Catatan tamu Avis 2.0/5

Safrizal Keluarga - Ulasan terverifikasi ALL

Untuk room 4621, speed wifi sangat lambat. Mesin untuk tap car parkir rusak. Saya menunggu lama. Tidak ada pelayanan untuk member accor. Padahal hotel lain yang di bawah accor group sangat respect dengan anggota member.

Dear Safrizal, Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the unpleasant experience you encountered during your stay. Your comfort and satisfaction are important to us, especially as an ALL-Platinum member; we are truly sorry that we fell short of your expectations. We regret the issues you faced with the slow Wi-Fi speed in your room and the faulty car park tap machine which caused unnecessary waiting time. Please rest assured that we are addressing these technical issues with our IT and parking service provider to ensure both issues are resolved promptly. We also apologise that our recognition and service for ALL members did not meet the standards you are accustomed to at other Accor hotels. We take this seriously and will reinforce the proper procedures with our team to provide better care and attention to all loyalty members. Your comments regarding breakfast variety have also been shared with our F&B kitchen team for further improvement. We truly appreciate your loyalty as a Platinum member and hope you will give us another opportunity to provide you with a much better experience in the future. Regards, The Management

Catatan tamu Avis 1.0/5

Kristian W. Pasangan - Ulasan terverifikasi ALL

Hotel yg sangat aneh, bar club di rooftop nya, suara musik nya sangat kencang sampai terdengar ke kamar suara bass nya, baru selesai jam 3 pagi. Orang ke hotel buat tidur dengan nyaman dan tenang tetapi malah ada musik keras di hotelnya yg aktif sampai jam 3 pagi. Yg ok dari hotel ini hanya design kamar nya yg bagus. Tapi ya percuma design bagus tapi tidak nyaman. Staff saat check in tidak ramah. Tidak terasa welcome di hotel ini.

Dear Kristian W., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are truly sorry to hear about the noise disturbance you experienced during your stay as well as the impression you received from our check-in service. Please accept our sincere apologies for the discomfort caused. Our rooftop restaurant is newly opened and the sound insulation is still in progress. We regret that we fell short of your expectations on this occasion. Your feedback on staff courtesy and lobby cleanliness has also been noted and shared with the management team for immediate improvement. Nonetheless, we appreciate your support for being an ALL- Classic member. We hope to have the opportunity to welcome you back in the future to provide you with a more comfortable and enjoyable experience once these improvements are completed. Regards, The Management

Catatan tamu Avis 4.0/5

Renato B. Pasangan - Ulasan terverifikasi ALL

new hotel indeed, room was nice and clean, however the hallway in front of the floor is really not soundproof at all, must fix that. Very clear and loud noises when neighbor shut door , walking, and talking

Dear Renato B., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you enjoyed the cleanliness of our rooms and facilities. At the same time, we sincerely apologize for the noise disturbances from the hallway and the Wi-Fi connection issues you experienced. We will be working with our team to look into soundproofing improvements and Wi-Fi performance so that future stays are more comfortable. As a valued ALL-Platinum member, your loyalty is very much appreciated and we hope to welcome you back with a better experience next time. Regards, The Management

Catatan tamu Avis 5.0/5

Brayen A. Sendiri - Ulasan terverifikasi ALL

The Suite room was very amazing and spacious. I really love the location that it is close to the KL Sentral. The breakfast was amazing with lot of options. A late check out possibility was also given to me and I really appreciate it.

Dear Brayen A., Thank you for taking the time to complete our survey and share your recent stay experience at Mercure Kuala Lumpur Trion. We appreciate for your continued loyalty as a Classic member of ALL. It is encouraging to know our efforts contribute to a pleasant stay with your positive ratings and feedback. We are also proud that our team was able to assist you with your reservation and room upgrade. Your kind mention of Ms. Aqilah and Ms. Ashmeeshal Kaur will certainly be shared with them. Your recognition means a lot to us and motivates us to keep delivering warm and attentive service. We look forward to welcoming you back for another great experience in the future. Till then, take care! Regards, The Management

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 639 ulasan 8.4/10 Lokasi
  • 1.019 ulasan 7.5/10 Kamar
  • 776 ulasan 7/10 Pelayanan
  • 36 ulasan 2.4/10 Internet
  • 522 ulasan 8.2/10 Kebersihan
  • 405 ulasan 9.4/10 Suasana
  • 405 ulasan 5.7/10 Kenyamanan
  • 165 ulasan 6.3/10 Sarapan

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