Dear Sidi M. D., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to read that you had a great experience during your family stay and truly appreciate your kind feedback about the value for money we offer. We're also glad that our clean accommodations, helpful team and convenient Wi-Fi met your expectations. We hope to welcome you back on your next visit to Kuala Lumpur. Regards, The Management

Dear Martial S., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to hear that you had a very pleasant family stay as well as enjoyed the comfort of our family room, the cleanliness of the hotel and well-equipped facilities. It’s also great to know that our location and easy access via e-hailing service helped make your stay even more convenient and enjoyable. We look forward to welcoming you and your family back again for another great stay in the future. Regards, The Management

Dear Angelique T., Thank you for taking the time to share your experience and for being a Classic member of our ALL – Accor Live Limitless. We are truly sorry to learn that your stay did not meet your expectations, especially during a family trip. Please accept our sincere apologies for the issues you experienced with the Wi-Fi and hot water. We understand how uncomfortable it must have been, particularly when travelling with children. Your comments have been shared with our operations team for immediate review and corrective action. We also regret the lapses in housekeeping service, including the missed cleaning and towels, as well as the limited breakfast selection and lack of follow-up from our team. We will address these concerns with the relevant departments to ensure improvements are made. We are grateful for your kind recognition of our security team’s politeness and professionalism, and we will share your compliments with them. Nonetheless, we sincerely regret that we did not provide you with the experience you expected and hope you might consider giving us another opportunity in the future to restore your confidence in us. Regards, The Management

Dear Francois B., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize that your experience did not meet your expectations and caused you unnecessary stress during your stay. We regret the inconvenience caused by the lift maintenance, which made movement within the hotel difficult, especially during a short stay. We understand how frustrating this was and appreciate your patience. Regarding the fire alarm incident, we are truly sorry for the anxiety and sleep disruption it caused. We have shared your feedback with our Operations team to ensure clearer and more timely announcements, as well as more considerate responses, should such incidents occur in the future. We also apologize for the limited availability of pastries in the hotel coffee shop and the reduced assistance from the front-of-house team compared to your previous visits. We will review with F&B team on our service standards and ensure our guests’ needs are better anticipated. Your feedback highlights areas where we must improve and we take your comments seriously. Please accept our sincere apologies for the discomfort and stress caused during your stay. Thank you for your loyalty as an ALL- Classic member and for taking the time to provide us with such constructive feedback. We appreciate the opportunity to learn from this and hope to provide much improved stay next time. Regards, The Management

Dear Christophe A., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologise for the series of inconveniences you experienced, particularly during the first part of your stay and we are sorry that we did not provide the comfort and service you expected. All your comments have been addressed with our team to ensure immediate improvements and to prevent these issues from happening again. We also apologise for the state in which the bathroom was left after the repair and no guest should ever have to request a second cleaning after maintenance work. Regarding the inconsistency of the hot water and Wi-Fi performance, these have been shared with our Engineering and IT teams for urgent review. We also understand and respect your decision to cancel the remaining breakfasts. However, we are relieved to know that the rest of your stay improved and that our Front Office Manager, Dahrin, together with our attentive staff, helped make the remainder of your visit more pleasant. Please be assured that all your feedback is taken seriously as part of our ongoing efforts to improve our service, training and facilities. Your loyalty as an ALL-Classic member is appreciated and hope to have the opportunity to welcome you back for a much better experience in the future. Regards, The Management

Dear Benjamin E. B., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re delighted to hear that everything was excellent and that you had such a great stay. It’s wonderful to know that you enjoyed the room, breakfast, cleanliness and the service from our team. We also appreciate your loyalty as an ALL-Classic member and your kind recommendation. We look forward to welcoming you back to Mercure Kuala Lumpur Trion for another wonderful stay. Till then, take care! Regards, The Management

Dear Francois B., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted that you enjoyed the warm welcome, the comfort of your room and the beautiful skyline views. It is also wonderful to know that you appreciated our rooftop pool on Level 54. However, we sincerely apologise for the recurring issue you experienced with the shower temperature, as this is your second stay with the same concern. We do read all guest comments and we have escalated this matter to management team. We are actively working to resolve the water heater however in the meantime, we kindly advise to allow the water flowing for a short while without adjusting the handle frequently for the temperature to stabilize more effectively. Thank you as well for your comments regarding sustainability amenities. We appreciate your perspective and we will continue working on solutions that balance guest comfort with our environmental commitments, while ensuring trust and consistency. We truly value your loyalty as ALL-Classic member and your thoughtful feedback. We hope to welcome you back for an even more comfortable and seamless stay in the future. Regards, The Management

Dear Mariama F., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We also appreciate your support for being a valued ALL Silver member. We are pleased to know you enjoyed our breakfast and appreciated the cleanliness of the hotel. At the same time, we are truly sorry for the challenges you faced during your stay. Please accept our sincere apologies for the noise disturbance at night, the room allocation and for the service you received at reception, particularly regarding your request for change. We understand that our location may require the use of ride-hailing services and we regret any inconvenience this may have caused. Your comments have been shared with our management team for immediate review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and pleasant experience. Regards, The Management

Dear Jean-Pierre H., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate for your wonderful review and perfect scores. We are glad you enjoyed the spacious room, comfortable bed, the warm hospitality of our team and that every part of your stay was pleasant. We look forward to welcoming you back to Mercure Kuala Lumpur Trion for another very enjoyable stay. Till then, take care! Regards, The Management

Dear Yu S. K. W. C., Thank you for taking the time to complete our survey and for being a Classic member of the ALL. We are happy to know that you had an overall pleasant stay and appreciated the cleanliness of our hotel as well as the warm and attentive service from our team. We do, however, sincerely regret the inconvenience caused by the bedding configuration in the Superior Room. We will continue to review our room allocation processes to ensure a more comfortable experience for all guests especially for triple occupancy. We’re glad to know that the Family Suite met your expectations and provided the comfort you were looking for. Thank you once again for choosing Mercure Kuala Lumpur Trion. We hope to have the pleasure of welcoming you again on your next visit to the city. Regards, The Management

Dear H., Thank you for taking the time to complete our survey and share feedback about your experience at Mercure Kuala Lumpur Trion. We appreciate your compliments on the beautiful city view and breakfast spread. It is always a pleasure to receive positive ratings from our valued guests, as this inspires us to continue delivering excellent hospitality. Additionally, we truly value your support as an ALL Silver member and we hope you had a memorable stay with us. We look forward to welcoming you back to Mercure Kuala Lumpur Trion in the future. Regards, The Management

Dear Sabrina J., Thank you for sharing your feedback and for being an Accor Classic member. We greatly appreciate your loyalty and the time you took to share your thoughts on your stay with us. We truly appreciate your kind review and it is always a pleasure to receive positive ratings from our valued guests, as this inspires us to continue delivering excellent hospitality. We’re delighted to hear you enjoyed our good service and convenient location. We look forward to welcoming you back for another wonderful stay! Regards, The Management

Dear J., Thank you for your kind words and for recognizing our team members; Araz and Najib. We will be sure to share your appreciation with them. We are glad you found our team helpful and had a fabulous stay. Nonetheless, we appreciate your feedback regarding the filtered water tap and will have our team look into it. As for parking, we understand your concern and will take it into consideration for future improvements. At the moment, the parking is managed by a third-party provider which is why the parking fee is imposed. We truly value your loyalty as a Silver member and look forward to welcoming you back for another great stay. Regards, The Management

Dear Leila, Thank you for sharing your feedback and for being an Accor Classic member. We greatly appreciate your loyalty and the time you took to share your thoughts on your recent stay with us. We are glad to hear that our reception team was welcoming and efficient despite the late hour. We appreciate your positive comments on the cleanliness and recent updates. We understand that the geographical location and ease of access can be improved as we are constantly looking for ways to enhance our guest experience. Your input is invaluable, and we hope to welcome you back soon. Regards, The Management