Dear Mohamed E. G., Thank you for sharing your honest feedback. We are sorry to learn that your experience did not meet your expectations of a five-star stay. We understand that service quality plays an important role in creating a memorable experience, and we regret that we fell short on this occasion. Your comments regarding our service standards are taken seriously and will be shared with the relevant teams as we continue working to improve the guest experience. We appreciate your feedback and hope you will consider giving us another opportunity to provide the level of service and hospitality you expected from Pullman KLCC. Kind regards, Devi.C Guest Experience

Dear Emmanuel Ducrocq, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear Melanie M., Thank you very much for your wonderful feedback! We’re delighted to know that everything was perfect during your stay. Your kind words mean a lot to our team, and we’re thrilled to have provided you with a memorable experience. We look forward to welcoming you back to Pullman KLCC for another perfect stay! Kind regards, Devi.C Guest Experience

Dear Dounia S., Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable stay at Pullman KLCC Hotel & Residences. It is especially heartwarming to hear that Alya’s warm welcome and professionalism made a positive impression on your experience. We will certainly share your kind recognition with Alya, as feedback like yours serves as great encouragement for our team to continue delivering genuine and personalised hospitality to our guests. We look forward to welcoming you back for another memorable stay with us. Kind regards, Devi.C Guest Experience

Dear Alexandre D. F. S. Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our convenient location and found our team welcoming and helpful. Your kind words about our colleagues are greatly appreciated. We sincerely regret that some aspects of your stay did not meet your expectations. Regarding the smoke odour, we apologise for the discomfort caused. We would like to share that we did not receive any notification from you during your stay regarding this concern, as our team would have been pleased to inspect the apartment and take immediate action to address it. Nevertheless, your feedback has been shared with our Housekeeping team for further attention. We are also sorry to learn that the housekeeping service timing did not align with your expectations. We understand the importance of having the apartment serviced at a convenient time and will review this with the team to improve our communication and service delivery. Regarding the payment matter, we apologise for the concern and uncertainty caused. We understand the importance of having payment confirmations processed clearly and promptly, and we will continue to review our procedures to ensure a smoother experience for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Kind regards, Devi.C Guest Experience

Dear Saad J., Thank you for sharing your wonderful feedback. We're delighted to know you had a very comfortable stay with us and that the complimentary upgrade to a Club Room made your arrival even more enjoyable. It's was our pleasure to select you as our Guest Of The Day, and we're glad it added to your experience. We truly appreciate your kind support and look forward to welcoming you back to Pullman KLCC Hotel & Residences for another memorable stay soon. Safe travels! Kind regards, Devi.C Guest Experience

Dear Yasmine K., Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a pleasant stay and enjoyed our convenient location. It is wonderful to know that everything else met your expectations and that you would consider returning to Pullman KLCC. We sincerely apologise for the delay in preparing your room during your initial check-in. We understand the importance of a smooth arrival experience and appreciate your patience and understanding while we worked to have everything ready. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back and providing you with an even more seamless and enjoyable stay on your next visit. Kind regards, Devi.C Guest Experience

Dear Jonathan B., Thank you for sharing your kind feedback following your recent stay. We are delighted to hear that you enjoyed our breakfast buffet selection, as well as the attentive service provided by our team across the restaurant, kitchen, and room service. It is also wonderful to know that you found the hotel clean and comfortable throughout your stay. We appreciate your comment regarding the deposit upon arrival. Please allow us to clarify that the security deposit is part of our hotel policy for all guests to cover any incidental charges during the stay. We regret any inconvenience or confusion this may have caused, and we appreciate your understanding. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Devi.C Guest Experience

Dear Christian J. Mlicorne, Thank you for sharing your detailed feedback. We’re pleased to know you appreciated our convenient location, attentive staff, and efficient laundry service. We also appreciate your comments regarding the breakfast fruit selection. Your suggestion to include a wider variety of ripe, locally sourced fruits has been noted and will be shared with our culinary team for review and improvement. We always aim to balance sustainability with guest satisfaction, and your input helps us improve this experience. We hope to have the opportunity to welcome you back again for an even better stay. Kind regards, Devi.C Guest Experience

Dear Chems E. B. A., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location, warm welcome, and the service provided during your stay, especially the hospitality extended by Mr. Adam at the Executive Club Lounge. However, we sincerely apologize for the shortcomings you experienced with the cleanliness of the bathroom and the condition of the bathtub, as well as the room service experience. Please rest assured that your comments have been shared with the respective teams for immediate attention and improvement. Your feedback is truly valuable to us as we continuously work to enhance our guest experience. We hope to have the opportunity to welcome you back again for a more seamless and comfortable stay. Kind regards, Devi.C Guest Experience

Dear Leonce Chu, Thank you very much for sharing your wonderful and detailed feedback. We are truly delighted to know that you had such a sublime and seamless stay with us. It is heartening to hear that you enjoyed our location, spacious and well-maintained facilities, as well as the comfort and cleanliness of your suite. We are especially pleased that our team’s warm, friendly, and attentive service made a positive impression throughout your stay. Your kind words about the breakfast experience in the lounge and the overall upkeep of our common areas are greatly appreciated. We are also grateful for your thoughtful gesture in leaving a note for our housekeeping team—they will be truly encouraged by your appreciation. However, we sincerely apologize for the confusion regarding the reservation payment status. We understand how concerning this may have been, and your feedback has been noted for review to ensure clearer communication and a smoother experience for our guests. Thank you once again for your gracious comments and support. We look forward to welcoming you back for another flawless stay in the future. Kind regards, Devi.C Guest Experience

Dear Guillaume G., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience

Dear Lionel C., Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly team, spacious and clean room, and the overall quiet and welcoming atmosphere of the hotel. It is also wonderful to know that our reception team made you feel well taken care of throughout your visit. Your positive comments regarding the value and service are truly appreciated, and we will be sure to share your kind words with the team. We look forward to welcoming you back again for another pleasant stay. Devi.C Guest Experience

Dear Nicolas H. D. P., Thank you for taking the time to provide such detailed feedback on your stay with us. We’re pleased to hear that you appreciated our central location, spacious rooms, and easy access to shopping malls, KLCC, and the metro. We sincerely apologize for the aspects of your stay that did not meet your expectations. We appreciate your observations regarding the lounge, breakfast quality, pool facilities, furniture condition, and the credit card/payment process. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve both our facilities and guest experience. We also take note of your comments regarding team member interactions and will address this to ensure a more comfortable and natural guest experience moving forward. Thank you again for your constructive insights. We hope to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Gererd B., Thank you very much for your wonderful feedback. We are delighted to hear that you had such a pleasant stay with us. Your kind words about our team especially Teressa from the Club Lounge and Jimmy from Level 10 are greatly appreciated. We will be sure to share your compliments with them and the rest of the team. We are also glad that your Diamond status benefits were extended to your family and contributed to an enjoyable experience. Thank you as well for your comment regarding the recycling facilities in the rooms. We appreciate the suggestion and will review it with our management team to improve our sustainability efforts. We truly look forward to welcoming you and your family back again soon. Kind regards, Devi.C Guest Experience

Dear Daniel K., Thank you for your feedback. We noticed that your overall rating was lower than expected, and we sincerely regret that your experience did not meet your expectations. We would greatly appreciate any additional details you can share so that we can understand how to improve and ensure a better stay for you in the future. Kind regards, Devi.C Guest Experience

Dear Anais C., Thank you for your wonderful feedback! We are thrilled to hear that your stay with us was perfect and that you enjoyed our service. Your kind words about our team, especially during check-in, check-out, and at the pool bar, will be shared with themas they will be delighted to know they made your stay memorable. We hope to welcome you back for a longer stay on your next visit! Kind regards, Devi.C Guest Experience

Dear Henri P., Thank you very much for your wonderful feedback! We are truly delighted to hear that you enjoyed our excellent service, professional and friendly team, and modern atmosphere. It’s especially rewarding to know that our lounge team made such a positive impression and helped you feel welcomed and well cared for. Your kind words motivate us to continue delivering great service and memorable experiences. We look forward to welcoming you back again soon for another perfect stay. Kind regards, Devi.C Guest Experience

Dear Laurent B., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards, Devi.C Guest Experience