Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 3.6/5 552 reviews

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Ergenekon Caddesi No 62 A, Bomonti Sisli, 34377 ISTANBUL, Turkey

Description

Our accommodation(s)

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A, Bomonti Sisli
34377 ISTANBUL
Turkey

GPS:41.054276, 28.982166

Telephone
Fax +90 212 368 66 69

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.6/5  552 reviews

Good guest service “ELA” “FERHAT”

TripAdvisor rating 5.0/5

Amir S TripAdvisor review

When I got here I it was too busy, but “ELA” at reception desk and she did amazing job and handled everything. I found her smart, kindly, friendly and professional. She promoted our room to the higher class. After we got our room we had a little bit issues with room service, this time I reached “FERHAT” manager of reception, he pleased me with his understanding of guest service. So he made everything right less than 5 minutes. At the end I think they hired the right person. Thanks again “FERHAT” and “ELA”.

Bad room service

TripAdvisor rating 2.0/5

Sara A TripAdvisor review

Actually still am in the hotel but my experience is so bad .. room & toilet are not much clean .. room service so bad & no one answer the phone to order food or coffee , we need fork to eat , they told us to pay for it when we call the reception,, door handle broken cannot open from inside 😂

Three star hotel

TripAdvisor rating 1.0/5

Mahboube V TripAdvisor review

The toilet and bathroom were dirty.The room was not cleaned properly.There were cobwebs around the windows.There was an unpleasant smell in the room and the breakfast was very ordinary.The location of the hotel was very busy and noisy.At first there was no electric kettle in the room, but they brought it to us after we reported it. Tea or tissues were not refilled every day.

🚨 WARNING: AVOID MERCURE ISTANBUL BOMONTI – LUXURY ITEMS “DISAPPEAR” 🚨

TripAdvisor rating 1.0/5

Mikita S TripAdvisor review

As someone who frequently travels for business and private across Europe, I have come to expect a certain level of professionalism, particularly from a hotel operating under a globally recognized brand like Accor Hotels. Unfortunately, my experience at Mercure Istanbul Bomonti has been profoundly disappointing, raising significant concerns about the handling of guests’ personal belongings and the overall accountability of hotel management. The Incident • I stayed at Mercure Istanbul Bomonti from February 10-15, 2025. • On the day of checkout (4:30 AM), I unintentionally left a very expensive black DIOR shirt in my room. • Just a few hours later, I contacted the front desk, and they confirmed that my item had been found. • Due to local DHL shipping restrictions, I was unable to arrange a courier myself, so my assistant stepped in. The hotel agreed to ship the item to me at my own expense, which I promptly accepted. • However, after this agreement, all communication from the hotel ceased—emails and calls were ignored, and no further updates were provided regarding my property. Unanswered Questions & Serious Reputational Concerns At this point, I am left wondering: Why would a hotel refuse to facilitate the return of a guest’s confirmed lost item? Given the circumstances, this raises serious concerns about how personal belongings are handled in this establishment. While I understand that operational delays can occur, what is unacceptable is the complete lack of communication and refusal to uphold a basic standard of service. This is not just a logistical failure—it is a customer service and brand reputation issue. Accor claims to be a leading hospitality brand, yet they allow such shady and irresponsible behavior in one of their properties. If they are incapable of handling something as simple as shipping a forgotten item, what does it say about their overall service quality and security?

good but need some changes

TripAdvisor rating 3.0/5

978kasrah TripAdvisor review

i want to write honestly for everyone who want to go to this hotel , positive things : very good breakfast i mean very complete , excellent location ( 4 min walking to osmanbey metro ) and all you need you can find in the hotel street such as markets,pharmacy, restaurant, exchange and etc. the lobby was good ... negatives things are : very rude behavior of a man in reception, he thinks he is the boss and didnt answer to passengers . the rests of receptionist didn't answer like a human :) the room is normal size,not big not small but a little old..not bad.. just it would be better..toilet not very clean it should change. they didnt have Iron to give us :)) it is not ok for 5 stars hotel at all . but totally i will choose this hotel compare to other worse hotels in Istanbul.. if you wanna go to hang out in Istanbul it is the best hotel you can choose ... i hope this review can help you guys .

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Other web-users rate our hotel

  • 211 reviews 8.4/10 Location
  • 297 reviews 5.9/10 Room
  • 400 reviews 7.3/10 Service
  • 28 reviews 4.2/10 WiFi
  • 157 reviews 6/10 Cleanliness
  • 90 reviews 7.3/10 Breakfast
  • 70 reviews 5.4/10 Value
  • 33 reviews 3.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.