Dear Mr. A., We are happy to hear that the stay was partly to your satisfaction. We are sorry if there were some aspects of your stay which you were unhappy about particularly our food variety at dinner & lunch. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. I., We would like to thank you for sharing your fantastic review following your stay at Novotel Bur Dubai. We are certainly very fortunate to have this perfect location, in close proximity to so many wonderful attractions, the most significant points of interest, and not to be forgotten, the choicest shopping in the city! We are delighted that you considered your dealings with our Heartists helpful! What a compliment to the team that you also describe them as excellent! Rest assured that we will not fail to convey your amazing comments to Amal and to our Security team for their remarkable service. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. H., We sincerely thank you for taking the time to share your positive review of The Novotel Bur Dubai. We are far beyond grateful that we made such a positive impression on you. Many thanks for your gracious compliments and rest assured that we will share your feedback with the team, especially to Irfan and Amal. We hope that you will come back and visit us again soon. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. H., Thank you very much for sharing this great review of your recent stay at the Novotel Bur Dubai. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. J., We are happy to hear that the stay was partly to your satisfaction. We are sorry if there were some aspects of your stay which you were unhappy about particularly food quality. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. Your remarks for the service provided by our team comes as a great delight to us. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Sincerely, Bruno Debray General Manager Novotel Bur Dubai