Dear Mr. F., Thank you very much for sharing this great review of your recent stay at the Novotel Bur Dubai. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. G., We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that you had a pleasant stay. We are grateful to your feedback as it serve as our guide to know the areas which we need to improve on. We take this opportunity to thank you for choosing Novotel Bur Dubai. We hope that you will give us another chance to serve you better and we look forward to it. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

Dear Mr. D., Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai