Mercure Tetovo 5 stars

Customer review rating (ALL Rating) 4.2/5 52 reviews

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Mercure Tetovo - Image 1
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Avenue Marshall Tito, 1200 TETOVO, Macedonia

Description

Hotel extras

  • City center

  • Close to all tourist attractions

  • Mountain view

  • Private Parking

  • Family rooms

Our accommodation(s)

Hotel location

Mercure Tetovo

Avenue Marshall Tito
1200 TETOVO
Macedonia

GPS:42.007004, 20.980138

Telephone
Fax +389 44 511 276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  52 reviews

TripAdvisor Rating  4.4/5  34 reviews

Do not trust the reception

TripAdvisor rating 2.0/5

jarmol361 TripAdvisor review

The stay itself was ok. Room was clean and nice even it was bit small. I came to the hotel by taxi ftom Skopje airport. When leavin We ordered a taxi through the reception and asked for a taxi that would write a receipt for the trip. We need it for our employer. We got the taxi and at the Skopje airport the driver told us that he won´t give us the receipt. We send email to hotel and asked for help, but they havent even responce to us.

Customer review rating 4.5/5

Ingrid T. Solo - Confirmed reviews ALL

I was very happy with your staff member at reception. Beshir went out of his way to help me especially with the language barrier. He organised things for me and I was very impressed with him. He went above and beyond.

Dear Ingrid T., We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Brad B. Friends - Confirmed reviews ALL

Overall this was an excellent experience. My only reason for not giving a 10 was that we were charged for 6 people staying when we only had 5 there. Typically a hotel charges by the room, rather than per person, so I must admit, I do not understand the logic of charging per person. When I questioned the person at the desk, I was told that we would still be charged for 6 because we had booked our reservation online. I don't see what difference that would make and would still like to have that amount refunded to us.

Customer review rating 4.5/5

Ramon K. Friends - Confirmed reviews ALL

Personal sehr freundlich. Sauberkeit ist zu loben. Frühstück ausgezeichnet

Dear Ramon K., We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Stephane M. Solo - Confirmed reviews ALL

Free and easy parking (Shopping Mall parking, exchange of the ticket at the hotel reception). Modern, nice and spacious Room. On top floor, restaurant and terrasse. No welcome, no hello. Smokers everywhere. One part of the terrasse was empty, I went there to avoid smokers (the waiters told me.a can choice any seat). After 6 or 7 minutes, the waiter come and tell that this part was "closes" and suggest me to take a table next other smokers table. After that, I left the restaurant without drinking anything. Breakfast : Not at all the level for a 4 stars hotel (and Accor Mercure Hotel). No welcome, No hello. Buffet not very nice. Bread without anything to put on it (no marmelade, honey or other). Cereal : just "poor" Frosties and chocolate cereals. Fruit : only watermelon. 3 hot plates not fantastic (eggs overcooked, pasta with a white sauce, and another plate). Cold cuts and cheese ok. Near the coffee : some waste of cream packaging. Dessert : things like chocolate cake with hudge chocolate sauce. Not nice and not adapted for breakfast. In a few words : Hotel Room a good place. Restaurant and Breakfast : to forget. (In Neighbour streets, some restaurants easy to find)

Dear Stephane M., Thank you for taking the time to tell us about your experience at the Mercure Tetovo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 92 reviews 9.5/10 Location
  • 105 reviews 7.5/10 Room
  • 112 reviews 7.3/10 Service
  • 65 reviews 7.2/10 Breakfast
  • 56 reviews 7.2/10 Cleanliness
  • 22 reviews 8.1/10 Vibe
  • 17 reviews 2.2/10 Amenities
  • 9 reviews 8.2/10 Bar

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.