Mercure Tetovo 5 stars

Customer review rating (ALL Rating) 4.4/5 61 reviews

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Mercure Tetovo - Image 1
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Avenue Marshall Tito, 1200 TETOVO, Macedonia

Description

Hotel extras

  • City center

  • Close to all tourist attractions

  • Mountain view

  • Private Parking

  • Family rooms

Our accommodation(s)

Hotel location

Mercure Tetovo

Avenue Marshall Tito
1200 TETOVO
Macedonia

GPS:42.007004, 20.980138

Telephone
Fax +389 44 511 276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  61 reviews

TripAdvisor Rating  4.5/5  31 reviews

Good stay

Customer review rating 5.0/5

Aleks V. M. C. Business - Confirmed reviews ALL

I asked for slippers and the lady said she will send the camerier girls to bring slippers. But they did not come. I think I must get more experience in Mercure hotels to unlocks the slippers. I really want to stay again, especially to obtain the slippers.

Dear Alek C., We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 5.0/5

Chabb Business - Confirmed reviews ALL

Nice hotel middle of the city

Dear Csaba V., We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor Accor Experience

Customer review rating 1.5/5

Clancey Couples - Confirmed reviews ALL

We came from Skopje by bus. The first stop the bus make is about 100 meters from the hotel then continues to the terminal which is a 10 min flat walk away. We had stayed at the Ibis in Skopje probably the best Ibis have stayed on in terms of hard and soft product so was looking forward to our stay at the Mercure Tetovo. Check in was good and due to my Platinum Level upgraded, given drink vouchers. The room we had was great. In the evening we decided to go to the rooftop bar/restaurant to have dinner and redeem our vouchers. When we tried to redeem our vouchers we were told the restaurant was not part of the hotel. Think this is rubbish as the in room is the same as the rooftop one. We're told to go down to 2nd floor restaurant which was on darkness, there was a staff member there but didn't know about the vouchers. Next went down to reception, lots of blank looks, eventually one of them rang a manager who apparently said we could have a soft drink. I then pointed out the conditions on the vouchers, "The invitation is only valid during your stay in the hotel above. All drinks except millesimes, (means vintage wines) champagne & spirits", which by their own conditions should include a beer or wine. So with that in mind asked for wine, the manager was again rung and after muck discussion apparently said could have a Heineken which was just petty as the cost of a glass of wine or beer is about the same. Gave up at this point, left a found a nice meal around the corner so the hotel missed out 2 dinners. The next morning went to breakfast, there was only one staff member on, a large tour group in so the poor girl was just overwhelmed as a consequence the food was not replenished and what was left was cold. The Mercure Tetovo could and should be a brilliant place to stay but seems to suffer from apathetic, disinterested management which means Frontline staff are undertrained, under valued thus "The Accor Experience" is very substandard. By contrast a short distance away the Ibis Skopje delivers a great experience, with real Macedonia pride evident such as when we redeemed our vouchers we were told just how good the local wine was with obvious pride, so would recommend staying there and do a day trip to Tetovo by by bus. Overall of the many 100s of Accor Hotels that we have stayed in around the World the Mercure Tetovo would rate the lowest. Again by contrast have been staying at The Mercure Tirana, the real Accor experience with outstanding customer service, something that the Mercure Tetovo needs to aspire to.

Dear Clancey J., Thank you for taking the time to tell us about your experience at the Mercure Tetovo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great staff! Really nice hotel and great price

Customer review rating 5.0/5

Karol Couples - Confirmed reviews ALL

Dostałem upgrade do suitę ze względu na status. Super hotel i obsługa!

Dear Karol Adam J., We very much appreciate your comments regarding your stay at the Mercure Tetovo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not good

Customer review rating 1.0/5

Graham Business - Confirmed reviews ALL

I stayed at the hotel for 60 days. The room was serviced daily, but they just made the bed and changed the towels. The carpet was brushed weekly. Breakfast was a sham. With only 3 customers daily for breakfast, getting a coffee was a challenge and the food was the worst I have ever seen in a 'International 5 star Hotel'. I chose to eat breakfast, lunch and dinner outside the hotel at my own expense. I stay regularly at the Ibis in Skopje, at my own expense which is the economy brand of Accor and to me it's far superior.

Dear Graham A., Thank you for taking the time to tell us about your experience at the Mercure Tetovo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 64 reviews 9/10 Location
  • 104 reviews 7.2/10 Room
  • 108 reviews 7.6/10 Service
  • 59 reviews 6.7/10 Cleanliness
  • 58 reviews 7.1/10 Breakfast
  • 17 reviews 3.2/10 Amenities
  • 5 reviews 0/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.