Mercure Tamworth 4 stars

Customer review rating (ALL Rating) 4.7/5 4,377 reviews

ALLSAFE approved hotel

Mercure Tamworth
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+ 17 Services

Hotel extras

  • Quiet location with easy access to major highways and Tamworth city centre.

  • Direct access to West Tamworth Leagues Club and Scully Park.

  • Modern leisure area with swimming pool and gym.

  • Rooms with you in mind - suitable for the corporate traveller and family alike.

  • Shuttle bus service unavailable to select destinations due to Covid-19 restrictions.

Hotel location

Mercure Tamworth

Scully Park
Kent Street
PO Box 3040
2340 tamworth
australia

Fax: (+61)2/67651299

Check-in from 14h00

Check out up to 10h00

  • GREYHOUND AUSTRALIA:  TAMWORTH RAILWAY

  • By plane

    SYDNEY At 411km / 255.38 miles

  • By plane

    TAMWORTH AIRPORT At 8km / 4.97 miles

  • By train

    TAMWORTH RAILWAY At 3km / 1.86 miles

  • By train

    TAMWORTH RAILWAY At 3km / 1.86 miles

GPS:-31.102, 150.917

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 608

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 390 people

Find out more

Our guest reviews for
Mercure Tamworth

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,377 reviews

TripAdvisor Rating 4.5/5

221 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Unexpectedly Excellent !!

Customer review rating 5.0/5

Tony Business - 22/01/2022 Confirmed reviews ALL

I’m not sure why I didn’t have huge expectations of this property - maybe because it’s attached to a club, and generally these kinds of properties are pretty mid class. I arrived on the weekend that the Country Music Festival was supposed to be held - it was bucketing rain and storming - I arrived in a medium sized truck thinking that I’d have nowhere to park. I pull into the drive way, ample parking to odd and long vehicles, not far to walk over to the undercover car park to get out of the rain, over to reception, and a warm friendly welcome - super quick check in, with recognised ALL benefits - checked in for the Club later on (both properties and interconnected). Up to the room, and WOW! Perfectly clean, impeccable presentation - a mini bar!! Bathroom is perfect, ample amenities! I headed out for the night to a function - so only briefly experienced the Club and other facilities. Perfect sleep, a proper King sized bed (none of that dodgy 2 x king singles jammed together, they’re just painful to sleep on). Ordered breakfast at check in the night prior, arrived hot, and bang on time. Cannot fault this property - one of the best for a regional centre! Will be back!!

Dear Anthony, WOW! Thank your for such an amazing review of our Hotel! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your amazing feedback, and we hope to see you again soon. Kind Regards, The Mercure Tamworth

good staff

Customer review rating 4.5/5

Paul D. Business - 21/01/2022 Confirmed reviews ALL

great

Dear Paul, We are incredibly grateful that you took the time to leave us this fantastic feedback. We will pass on your suggestion regarding the bacon. Thank you for your comments and we look forward to seeing you again soon. Sincerely, The Mercure Tamworth Team

Nice room, value for money

Customer review rating 4.0/5

Vishal Couples - 21/01/2022 Confirmed reviews ALL

Handy location from city, clean room, nice layout and color scheme of the room, beds were very comfortable

Dear Vishal, We very much appreciate your comments regarding your stay at the Mercure Tamworth. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, The Mercure Tamworth
Customer review rating 5.0/5

Kellie B. Families - 20/01/2022 Confirmed reviews ALL

Absolutely beautiful place

Dear Kellie, We very much appreciate your comments regarding your stay at the Mercure Tamworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Tamworth

Goos stay

Customer review rating 5.0/5

Hans S. Business - 19/01/2022 Confirmed reviews ALL

Friendly Team

Dear HANS, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Tamworth

Excellent stay

Customer review rating 5.0/5

Brad Families - 17/01/2022 Confirmed reviews ALL

Excellent accommodation. Friendly staff.

Dear Brad, We very much appreciate your comments regarding your stay at the Mercure Tamworth. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Your Accor points have been added to your membership, if there are any issues please let us know. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, The Mercure Tamworth

Clean, modern, comfortable

Customer review rating 4.5/5

Jessica Families - 17/01/2022 Confirmed reviews ALL

Loved that you had restaurants, pool, playground all in one spot! Once we entered the building we didn’t have to leave, which was handy as there was a bad storm that night and us with two kids, 3 and 1! The room was spotless, spacious and well appointed. There’s were even several Tesla Superchargers on site which was very handy!

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Tamworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Tamworth

Hits and misses

Customer review rating 4.0/5

Florence Couples - 17/01/2022 Confirmed reviews ALL

Reception staff provided a quick check-in service even as she was training a new staff member. They were welcoming, friendly and helpful. The opportunity to charge back dinner and drinks from the attached club was convenient. Unfortunately we had issues with the air conditioning which couldn't be fixed on the first night, however resolved the next day. Due to current circumstances breakfast was only possible as room service, the quality was inconsistent and often arrived cold.

Dear Florence, Thank you for taking the time to tell us about your experience at the Mercure Tamworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are incredibly sorry to hear that the air conditioning was not working correctly on your first night. We will strive to make sure this does not occur again. We have passed on your comments regarding breakfast, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Tamworth

Great front desk service, easy check-in and super clean rooms

Customer review rating 5.0/5

Patrick Solo - 16/01/2022 Confirmed reviews ALL

Only stayed overnight but everything was great. Service at the front desk was very good, the staff were super helpful and very courteous. Rooms very clean and adequate for my needs. Thanks for a nice stay

Dear Patrick, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Tamworth

Lovely stay!

Customer review rating 4.5/5

Iain L. Couples - 11/01/2022 Confirmed reviews ALL

Very happy with accommodation, room was comfortable & well appointed. Staff were excellent & extremely helpful, club facilities next door were good. Breakfast on day three was disappointing, eggs were overcooked, broken yolks & cold. Breakfast on previous days was awesome so not sure what happened there, overall a nice stay.

Dear Iain, We very much appreciate your comments regarding your stay at the Mercure Tamworth. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We apologise that your breakfast on day 3 wasn't up to our normal high standards. We will let the kitchen staff know of this issue so it doesn't occur in the future. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, The Mercure Tamworth

Nice hotel easy access

Customer review rating 5.0/5

Will Solo - 10/01/2022 Confirmed reviews ALL

thanks for the accomdation. clean, comfortable and nicely located. good mid way stop between Brisbane and Canberra. Will stay again

Dear Will, We very much appreciate your comments regarding your stay at the Mercure Tamworth. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Tamworth

Absolutely loved our stay

Customer review rating 5.0/5

Mick Couples - 10/01/2022 Confirmed reviews ALL

Staff were very helpful and the ammenities amazing we would definitely stay here again

Dear Michael, We very much appreciate your positive comments regarding your stay at the Mercure Tamworth. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Tamworth

Clean, Great Location and Service

Customer review rating 5.0/5

Tiarne Families - 10/01/2022 Confirmed reviews ALL

stayed 3 Nights in a 3 bedroom only down fall didn't realize it was only 1 bathroom when booking, we had Great Service while staying at Mercure Tamworth, all Staff were Friendly and Helpful to myself and all our Family that stayed we had 4 rooms booked all up. the Hotel was Clean and Tidy the Pool was great, other then saying it was heated it was very very cold, but the kids still loved it. Location was great and being linked to the club was really helpful for Lunch and Dinner etc. Would highly Recommend and stay here again.

Dear Tiarne, We very much appreciate your comments regarding your stay at the Mercure Tamworth. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, The Mercure Tamworth

We had a good time with our stay !

Customer review rating 4.5/5

Peter V. Families - 10/01/2022 Confirmed reviews ALL

N/A

Dear Peter, Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Tamworth

Expensive food from adjacent club

Customer review rating 3.5/5

Paul S. Families - 10/01/2022 Confirmed reviews ALL

Overall the room was clean and tidy, albeit I wasn't completely happy that we were placed in a disabled access room, as the bathroom felt like a disabled bathroom in a shopping centre. The reception did phone earlier in the day to ask if we would be ok with 3 x separate rooms to accomodate our 2x Adults, 2x Children room request, but it would have been nice to be forewarned about the bathroom arrangement. We ordered room service from the connected sports club, and the food prices were exorbitant. $25 for a cheeseburger for my daughter which didn't come with fries so we were charged separately for those. There wasn't a kids option, so we had no choice but to order this meal. Over $20 for fish and chips and over $25 for a chicken schnitzel with an additional $3 for parmigiana sauce. At those prices I was expecting something amazing but it was basic bistro food at Sydney restaurant prices. I guess we paid for the convenience, but I would be reviewing the in room dining options for hotel guests as these prices are not a good reflection on your hotel.

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Tamworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Most of our larger family rooms do have the larger bathrooms that are wheel chair accessible we are sorry this was not advised when making your booking. As per the call you received no extra charges were taken just a pending pre authorisation. This should reach your account in the coming days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Tamworth

Excellent Stay in Tamworth

Customer review rating 4.5/5

Emma S. Families - 09/01/2022 Confirmed reviews ALL

Our stay at the Mecure in Tamworth was fantastic. From the minute we arrived, we received terrific service from the entire team.

Dear Emma, We very much appreciate your comments regarding your stay at the Mercure Tamworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Accor App Runs its own promotional prices which means you have to book on the app to receive these promotional rates. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Tamworth

Good stay

Customer review rating 5.0/5

Amanda Couples - 08/01/2022 Confirmed reviews ALL

Great food, company and drinks

Dear Amanda, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Tamworth

Very Clean and tidy

Customer review rating 4.5/5

Melissa Families - 08/01/2022 Confirmed reviews ALL

Stayed on New Years eve to attend 80's show in the attached club, this was the main reason we chose The Mecure. Room was very clean and tidy. Had everything we needed. Staff were excellent, pool area was great, and towels provided in the room so no need to ask for them. Only thing I can say was a negative is I had a trundle put in my King room for a child but was not supplied an extra bath towel, I did have some so I didn't have to ask for one. Also would have liked a table and chairs to sit at to eat rather than having to sit on the bed But all in all will definitely stay at Secure again because I like the cleanliness of the hotels.

Dear Melissa, We are incredibly grateful that you took the time to leave us this fantastic feedback. At the Mercure Tamworth, customer satisfaction is our top priority and we are committed to making our guests feel welcome. We are sorry you were not given an extra towel for your roll away bed. We will strive to make sure this doesn't happen in the future. Please feel free to contact our 24 hour reception team at anytime if you require anything extra at your next stay with us. We look forward to seeing you again soon. Sincerely, The Mercure Tamworth Team

Huge rooms

Customer review rating 3.5/5

Briana Families - 07/01/2022 Confirmed reviews ALL

The guys at the desk were lovely, and the rooms were spacious, we did find a pair of underpants that didn't belong to us behind a curtain, obviously missed by the cleaner. Hubby was was satisfied with his steak at the club and the girls scnitty looked good, the Asian salad was ridiculous for the price and practically inedible it was so salty , also one of the young girls at the bar was quite arrogant.

Dear Briana, Thank you for taking the time to tell us about your experience at the Mercure Tamworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the rooms. We will pass on the comments regarding West Leagues Club so these issues can be addressed appropriately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Tamworth

Best accommodation in Tamworth

TripAdvisor rating 5.0/5

cathya825 03/01/2022 TripAdvisor review

Best service, great location, friendly & helpful staff. The room was clean with all the expected amenities. With the added bonus of being connected to the club for dining & entertainment meant we didn't have to drive anywhere.

Good Afternoon, Thank you for taking the time to review our hotel. We are so pleased to know you enjoyed your stay with us and we hope to see you again in the future. Kind Regards The Mercure Tamworth

Our most recent 20 reviews

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