Pullman Lombok Merujani Mandalika Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 601 reviews

Pullman Lombok Merujani Mandalika Beach Resort - Image 1
Pullman Lombok Merujani Mandalika Beach Resort - Image 2
Pullman Lombok Merujani Mandalika Beach Resort - Image 3
Pullman Lombok Merujani Mandalika Beach Resort - Image 4
ITDC Tourism Complex BS2 Kuta, Pujut, 83573 Central Lombok, Indonesia

Description

Hotel extras

  • Beachfront resort in secluded Kuta Mandalika.

  • 1- & 2- bedroom private pool villas with beach access or garden views.

  • Two flavorful restaurants, a swim-up bar and a lobby lounge.

  • 20-minute drive from Lombok International Airport.

  • Creative outdoor spaces, four meeting rooms and a pillar-less ballroom to connect & celebrate.

Our accommodation(s)

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Hotel location

Pullman Lombok Merujani Mandalika Beach Resort

ITDC Tourism Complex BS2 Kuta, Pujut
83573 Central Lombok
Indonesia

GPS:-8.900657, 116.296082

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  601 reviews

TripAdvisor Rating  4.7/5  498 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Andrew S. Business - Confirmed reviews ALL

I stay here quite often due to business travel, and have always been made to feel like a VIP. The hotel's design and layout prevent it from being a true "5-star" resort - there is no Executive Lounge, pool guests walk through dining areas wet, shirtless, in bare feet, etc, and smokers are allowed in the only outdoor eating area. But the management and staff have always elevated the experience to be top-notch. Special thanks to Johann, Dila, Nana, Ahmadi, Maura, Nora - and virtually every staff member there - for being the reason I keep coming back.

Dear Andrew S., Thank you very much for sharing your detailed feedback and for your continued loyalty. We are honored that you choose to stay with us frequently and that our team consistently makes you feel like a VIP. We truly appreciate your constructive comments regarding the hotel’s design and layout. Feedback like yours is invaluable as we continually strive to enhance every aspect of our guest experience. It is also wonderful to hear your special recognition for Johan, Dila, Nana, Ahmadi, Maura, Nora, and our entire team. Your kind words will be shared with them — they will be thrilled to know they are the reason you keep returning. We look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort and continuing to provide the exceptional service that makes your stays memorable. Best Regards, Melisa Director of Rooms

Very Nice

TripAdvisor rating 5.0/5

Alexander Bråth... S TripAdvisor review

Nice and friendly Staff. Very high quality hotel. Cool activities like Archery with Jean gantang, genzuli and riswanda.

Dear alexanderbr_then2025, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our friendly staff, high-quality facilities, and the fun activities we offer. Your kind words for Jean Gantang, Genzuli, and Riswanda will be shared — they will be delighted to know they contributed to your memorable stay. We look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for more enjoyable experiences! Best Regards, Melisa Director of Rooms

Frendly staff

TripAdvisor rating 5.0/5

Linda S TripAdvisor review

Me and my wife had a wonderfull stay, frendly staff and had a delicious breakfast, big thanks to Dila and Anggun and all the staff 🙏🏻

Dear lindasV5190KP, Thank you very much for your wonderful review! We’re delighted to hear that you and your wife enjoyed your stay, the friendly service, and our delicious breakfast. Your kind words for Dila, Anggun, and the entire team are greatly appreciated — we will be sure to share your compliments with them. We look forward to welcoming you both back to Pullman Lombok Mandalika for another memorable stay! Best Regards, Melisa Director of Rooms

Wonderfully amazing

TripAdvisor rating 5.0/5

Ketut A TripAdvisor review

Everything was perfect, the location was amazing for relaxing and be quiet yourself, The hospitality was out of control and amazing,,,,

Dear 765ketuta, Thank you so much for your fantastic review! We’re delighted to hear that everything was perfect during your stay and that our peaceful location provided the relaxing atmosphere you were looking for. We’re especially pleased that our hospitality made such a strong impression. The team works hard to deliver warm and memorable service, and your kind words truly mean a lot. We look forward to welcoming you back to Pullman Lombok Merujani Mandalika Beach Resort for another exceptional and tranquil stay. Best Regards, Melisa Director of Rooms

Not 5 star - Mold, Sewage Smell, and No Support from Management

TripAdvisor rating 1.0/5

stephen_787978 TripAdvisor review

I had a very disappointing stay at the Pullman Lombok. The first room had a strong sewage smell coming from the bathroom due to poorly sealed sliding doors. We were moved to another room, but it had a heavy mold smell and faulty bathroom doors that eventually jammed at 7am, requiring maintenance to enter our room — a serious privacy issue. I’ve attached photos of the mold and the repair visit. Service was also poor. A large group event caused noise and disruption throughout the hotel. At lunch, we were initially told we couldn’t sit in the main restaurant because of the group, despite empty tables. After insisting, we were finally seated, but no staff came to take our order until I repeatedly got up to ask. We reported all issues to the duty manager, Feri Irwansyah, via WhatsApp, but were only offered cakes as an apology and no real solution or alternative room. When we decided to shorten our stay because of the unacceptable conditions, the hotel refused to refund even the first night. For a hotel advertised as 5 stars and part of the Accor group, the experience was far below standard — from hygiene and room quality to service and guest care. I cannot recommend staying here until major improvements are made.

Dear stephen_787978, Thank you for taking the time to share your detailed feedback. We are sincerely apologize to learn about the multiple issues you experienced during your stay. This is far from the standard of comfort, quality, and service that we are committed to providing, and we deeply regret the inconvenience caused. Please accept our genuine apologies for the room concerns, including the odor, maintenance issues, and the disruption to your privacy. Your comments regarding service quality, restaurant experience, and the impact of the group event have also been noted with utmost seriousness. We truly appreciate you bringing these matters to our attention, as they highlight areas where immediate improvement is needed. We understand how disappointing this stay was for you, and we are grateful for your patience while our Duty Manager, Mr. Feri Irwansyah, assisted you throughout your stay. As agreed with your travel agent, we have already honored the refund for the remaining nights, and only one night was charged as the cancellation fee. We hope this gesture reflects our commitment to making things right whenever possible. Your experience is not reflective of the high standards we uphold at Pullman Lombok, and please rest assured that your feedback has been shared with the relevant teams for urgent review and corrective action. We truly hope to have another opportunity in the future to welcome you back and provide you with the exceptional Pullman experience you rightfully expect. Should your travels bring you to Lombok again, please feel free to contact us directly—we would be grateful for the chance to restore your confidence in our hotel. Best Regards, Pullman Lombok Merujani Mandalika Beach Resort

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Other web-users rate our hotel

  • 422 reviews 8/10 Location
  • 744 reviews 8.3/10 Room
  • 961 reviews 8.6/10 Service
  • 307 reviews 8.9/10 Breakfast
  • 303 reviews 7.3/10 Beach
  • 287 reviews 9.3/10 Vibe
  • 284 reviews 6.8/10 Cleanliness
  • 205 reviews 5.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.