Pullman Lombok Merujani Mandalika Beach Resort

Customer review rating (ALL Rating) 4.5/5 539 reviews

Pullman Lombok Merujani Mandalika Beach Resort - Image 1
Pullman Lombok Merujani Mandalika Beach Resort - Image 2
Pullman Lombok Merujani Mandalika Beach Resort - Image 3
Pullman Lombok Merujani Mandalika Beach Resort - Image 4

Description

Hotel extras

  • Beachfront resort in secluded Kuta Mandalika.

  • 1- & 2- bedroom private pool villas with beach access or garden views.

  • Two flavorful restaurants, a swim-up bar and a lobby lounge.

  • 20-minute drive from Lombok International Airport.

  • Creative outdoor spaces, four meeting rooms and a pillar-less ballroom to connect & celebrate.

Our accommodation(s)

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Hotel location

Pullman Lombok Merujani Mandalika Beach Resort

ITDC Tourism Complex BS2 Kuta, Pujut
83573 Central Lombok
Indonesia

GPS:-8.900657, 116.296082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  539 reviews

TripAdvisor Rating  5.0/5  217 reviews

Certificate of excellence 2024

Perfect stay

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

We had the best time staying at Pullman Mandalika. Everything was perfect especially the service, the staffs are super nice and helpful. Great hotel facilities, delicious breakfast, very nice pool with the nice view to the beach. We enjoyed our stay and will not hesitate to come back!

Dear Prasetianti a., Thank you for your support to our resort and for placing your trust in the hospitality we provide here at Pullman Lombok Mandalika Beach Resort. We are thrilled to know that we succeeded in making your stay memorable and comfortable, particularly the room, the breakfast, the pool as well as the genuine service provided from all the team. Your comfort and satisfaction are important to us, and we will strive to make your next stay even more enjoyable. We take this opportunity to send you Best wishes and to invite you to join us again on another occasion. Warm regards, Pullman Lombok Mandalika Team

Clean & Comfy, great staff. Room for improvements.

TripAdvisor rating 5.0/5

RinaldiWidyanto TripAdvisor review

Clean & comfy resort with great private beach and pool with a swim up pool bar. Be sure to checkout the sunset walk. The view from Seger hill (ticketed entry at Rp5000/pax) was spectacular. Pullman staff Iddin led the sunset walk and he was a great guide. For improvement: 1. Would be nice to have a strict non-smoking room (not even balcony) for non-smoking category, and a smoking & non-smoking day bed area for pool & beach. Pleasant, fresh sea breeze was polluted from the smell of cigarette smoke. 2. Tub took a long time to fill. Need some improvements with the water pressure.

Dear RinaldiWidyanto, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our resort clean and comfortable, and that you enjoyed our private beach and pool with a swim-up bar. We are delighted that you had a great experience during the sunset walk and appreciated the spectacular view from Seger Hill. It’s also wonderful to hear that Iddin provided excellent guidance. We value your suggestions for improvement, particularly regarding non-smoking areas and water pressure. Your input is important to us, and we will look into these matters to enhance the overall guest experience. We appreciate your comments and hope to have the pleasure of welcoming you back to our resort in the future. Warm regards, Pullman Lombok Mandalika Team

Average stay , lacklustre vibe

Customer review rating 2.0/5

Jess R. Families - Confirmed reviews ALL

Did not like room design - toilets had no door. Hotel seemed run down , manager was not helpful .

Dear Jess R., Thank you for taking the time to share your feedback following your recent stay with Pullman Lombok Mandalika Beach Resort. We appreciate both your positive comments and constructive, as they help us to improve our services and facilities. We apologize for the aspects of your stay that did not meet your expectations, particularly the room design, noise levels, the breakfast and the service provided by our team. Your feedback regarding the room design, especially the absence of doors on the toilets, is valuable and will be reviewed by our management team to consider necessary adjustments. We are glad to hear that you were satisfied with the WiFi service, and we will continue to strive for higher standards in this area. Your feedback is essential for us to understand where we need to improve, and we are committed to making the necessary changes to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations. Thank you once again for your valuable feedback. Warm regards, Pullman Lombok Mandalika Team

Good service

Customer review rating 4.5/5

Hugeng A. Couples - Confirmed reviews ALL

The staffs are very friendly and give a good service

Dear Hugeng A., Thank you for sharing your positive feedback following your recent stay with Pullman Lombok Mandalika Beach Resort. We are delighted to hear that you had a pleasant experience and appreciated the services provided. We are pleased to know that you found our team to be friendly and the service to be good. Your high ratings for arrival and check-in, accommodation, WiFi, check-out and departure, and cleanliness are greatly appreciated. We are also glad that you had a positive experience with our team, especially noting the helpfulness of our waiters during the buffet dinner. It's wonderful to hear that you enjoyed the quality of food and beverages at Aer Restaurant as well. Your kind words motivate us to continue delivering excellent service and thank you for your loyalty as a Gold Member. We hope to welcome you back for another enjoyable stay in the future. Warm regards, Pullman Lombok Mandalika Team

Great room, service and food

Customer review rating 4.5/5

Jeff Couples - Confirmed reviews ALL

Awesome

Dear Jeff M., Thank you for taking the time to provide such detailed feedback on your recent stay at Pullman Lombok Mandalika Beach Resort. We are thrilled to hear that you had a positive experience overall, particularly with the room, the cleanliness area as well as the genuine service provided from the team. We also appreciate your constructive feedback regarding the quality of food and beverages at lunch, and the value for money at dinner. Your comments help us identify areas where we can improve and ensure a more consistent experience for all our guests. We would love to hear more details specific to these areas and hope you will share it with us by responding to this email. Once again, thank you for your valuable time and loyalty as an Accor Silver member. We look forward to welcoming you back and providing you with an even better experience in the future. If there is anything specific you would like us to address, please do not hesitate to let us know. Warm regards, Pullman Lombok Mandalika Team

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Other web-users rate our hotel

  • 314 reviews 7.9/10 Location
  • 647 reviews 9.1/10 Room
  • 892 reviews 8.8/10 Service
  • 9 reviews 8.7/10 WiFi
  • 287 reviews 9.4/10 Vibe
  • 239 reviews 8/10 Cleanliness
  • 237 reviews 8.6/10 Breakfast
  • 229 reviews 8.8/10 Comfort

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