Pullman Lombok Merujani Mandalika Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 460 reviews

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Pullman Lombok Merujani Mandalika Beach Resort - Image 1
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Pullman Lombok Merujani Mandalika Beach Resort - Image 4
ITDC Tourism Complex BS2 Kuta, Pujut, 83573 Central Lombok, Indonesia

Description

Hotel extras

  • Beachfront resort in secluded Kuta Mandalika.

  • 1- & 2- bedroom private pool villas with beach access or garden views.

  • Two flavorful restaurants, a swim-up bar and a lobby lounge.

  • 20-minute drive from Lombok International Airport.

  • Creative outdoor spaces, four meeting rooms and a pillar-less ballroom to connect & celebrate.

Our accommodation(s)

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Hotel location

Pullman Lombok Merujani Mandalika Beach Resort

ITDC Tourism Complex BS2 Kuta, Pujut
83573 Central Lombok
Indonesia

GPS:-8.900657, 116.296082

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  460 reviews

Customer review rating 0.5/5

Naser I. Families - Confirmed reviews ALL

Poor layout, long walks to room. Corridor dark and dingy with damp smell. Wall show signs of dampness Bedding felt damp Water temperature poor. Customer service poor, staff not engaged with guest , more interested in phones Room layout very poor No where near a 5 star hotel. Unfortunately would not stay again.

Customer review rating 3.5/5

Retno D. K. G. Families - Confirmed reviews ALL

Improve the food please because we ordered the salad , steak and the salad no sauce, tasteless.

Dear Retno D. K. G., Thank you for your feedback, and we sincerely apologize for your dining experience. We’re sorry to hear that the salad and steak did not meet your expectations, especially regarding the lack of sauce and overall taste. This is certainly not the standard we strive to deliver. Your comments have been shared with our culinary team for immediate review and improvement. We truly appreciate you bringing this to our attention, as it helps us enhance the quality of our food and service. We hope to have the opportunity to provide you with a much better dining experience on your next visit. Best Regards, Melisa Director of Rooms

Customer review rating 5.0/5

Caroline H. Couples - Confirmed reviews ALL

We came here for the third consecutive year, every time it is a pleasure : the hotel is modern and well designed, the breakfast buffet has everything you can dream of, the garden and pool are beautiful and the most important thing is the kindness of all the staff. i want to express my gratitude to all of them who makes the stay special, especially : Angga the manager, , Reza and Eko at the breakfast, Kareem at the reception. They all have been verY helpful and attentive to make the stay truly exceptional .

Dear Caroline H., Thank you for your continued trust and loyalty in choosing to stay with us for the third consecutive year. It is truly an honor to welcome you back each time, and we are delighted to know that your experiences with us have remained consistently enjoyable. We are pleased that you appreciate the modern design of the hotel, the variety offered at our breakfast buffet, as well as the beauty of our gardens and pool. Most importantly, your kind words about the warmth and kindness of our team mean a great deal to us. Your special recognition of Angga, Reza, Eko, and Kareem is sincerely appreciated. We will be sure to share your thoughtful feedback with them, as it will serve as wonderful encouragement for the entire team to continue delivering attentive and personalized service. At Pullman Lombok Merujani Mandalika Beach Resort, creating memorable and exceptional stays for our returning guests is something we take great pride in. We truly look forward to welcoming you back again next year for another relaxing and memorable stay with us. Best Regards, Melisa Director of Rooms

Customer review rating 4.5/5

Edwin S. W. Business - Confirmed reviews ALL

everything is great, love the dining experience and very nice room. the only unfortunate thing was my bathroom shower is not hot enough, they need to fix or do something about it, I ended up need to take shower in the bathtub.

Dear Edwin S. W., Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed the dining experience and found the room comfortable — your kind comments truly mean a lot to our team. Thank you for your loyalty to Accor Hotels. At the same time, we sincerely apologize for the inconvenience you experienced with the shower temperature. Please rest assured that your feedback has been shared with our Engineering team for immediate attention, as ensuring our facilities function perfectly is very important to us. We greatly appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Pullman Lombok Mandalika Beach Resort, where we look forward to providing you with an even more seamless and enjoyable stay. Best Regards, Melisa Director of Rooms

Customer review rating 2.5/5

Muhammad R. R. Families - Confirmed reviews ALL

The hotel facilities and staff were good but we had a bad experience in our rooms.

Dear Muhammad R. R., Thank you for taking the time to share your feedback and for choosing Pullman Lombok Merujani Mandalika Beach Resort. We sincerely apologize for the discomfort caused by mosquitoes in your room and that our response did not fully resolve the issue. Your experience falls short of the high standards we aim to provide, and we understand how upsetting this must have been, especially for your children. Please rest assured that your feedback has been shared with our team to improve our mosquito prevention measures and ensure better room options are offered in similar situations. We truly value your input, as it helps us enhance the experience for all our guests. We hope to have another opportunity to welcome you and your family back, providing a much more comfortable and enjoyable stay. Best Regards, Melisa Director of Rooms

Other web-users rate our hotel

  • 400 reviews 8.1/10 Location
  • 731 reviews 8.3/10 Room
  • 1,029 reviews 8.9/10 Service
  • 5 reviews 8.1/10 WiFi
  • 316 reviews 9.4/10 Vibe
  • 312 reviews 9.2/10 Breakfast
  • 296 reviews 6.9/10 Cleanliness
  • 291 reviews 7.3/10 Beach

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