Novotel Lombok Resort & Villas Hotel 4 stars

This place is like arriving at home, the staff are fantastic and everyone is polite and caring always trying to make everything just right. The management need a pat on the back as there is a real team effort here. love the place and cant wait to return.

Being tired from three days of travel, a large room with a most comfortable bed and wonderful pillows made for a great start. The resort is easy to get around, has a lot of activities to offer (I went diving) and a great bar and restaurant on the beach: the crepes station was an excellent addition to breakfast. The staff were so helpful and friendly.

We were looking for all in one resort and it must be in Lombok. Location could not get any better, situated in a cove overlooking two hills. Pleasant stay, lovely staff and very accommodating considering we have 3 small children.

The perfect stay. The hotel staff surpassed all expectations, especially the general manager Jan Kroeckel. My family and I especially enjoyed the private villas that we booked. I will make sure to book again for a future vacation.

Attentive staff but significant language barrier throughout. Infrastructure in dire need of upkeep and improvement. Pervasive ant problem with gaps in all points of entry.

Very satisfied, room are clean, staff very kind and helpful, and beautiful beach

Overall very nice stay at Novotel Lombok. Main points contributing to the score: - Attractive package rate - Le Club elite benefits offered in line with the programme, myResort additional points benefit - Friendly staff & welcome by GM - Food quality - Doctor on-site Some points for improvement: - gym infrastructure date - beach towels state - evening buffet: good quality and diversity but price difference too large with a la carte

Our stay at Novotel Mandalika was as pleasant as many times we went before. Eventhought the flight was delayed for more than 2 hours but the driver who was sent by the hotel to picked us up still there waiting for us at the airport. We were quite tired but the birthday cake and the flower arrangement on the bed for my birthday cheers us up. Thank you so much for the attention ! We enjoyed our stay at the hotel since we always met friendly helpful staffs and we love the vintage traditional villa and the bathroom are spacious and clean. Maybe just the garden at the villa need a little care. It was was a pity we did not get a chance to enjoy many of the complimentary such as hair spa breakfast on the hill, cocktail or the photography, since we went on a motorbike ride to the lovely beaches nearby. It has been always nice and refreshing stay at Novotel Mandalika before going back to the routine activity in the city. Hopefully it is still a quite pleasant place even when the racing circuit is done.

We had a great time staying at the Novotel Lombok! It was perfect for a quiet family get away. The rooms were clean and had everything we needed, including a cot for our baby. The breakfast was AMAZING! Lots of choice, my favourite was the crepes. The sun huts were perfect for families, with plenty of shade and sun options to suit all. We liked the swimming pools and appreciated the fact that one was more suited to adults and the other to younger children. The staff were lovely. We were particularly impressed to be approached by the manager, Jan and for his helpful advice about day trips. I had an amazing massage in the spa - one of the best I have ever experienced. I really liked the measure the hotel went to to promote sustainability, particularly the use of refillable glass water bottles.

We stayed at the Novotel to celebrate our wedding anniversary and could not be happier. The hotel itself is fantastic the ground very well maintained and in good order as well as the rooms that were also nice and large, well equipped and kept very clean . The staff were amazing , super friendly, professional, helpful and very obliging nothing was too much trouble for them they were a credit to the organisation and its training methods. Breakfast was very good with a large variety of hot and cold dishes (local and european). Would highly recommended this hotel.

It was enjoyable. We liked the breakfast and liked the free refreshers while lying on a sun bed near the sea (fruit and water). Staff was helpful and friendly. We didn’t make use of any of other facilities like, restaurant, spa or trips etc because while probably fairly priced it was way above our budget and we preferred eating local in the kuta and surrounding villages.

Overall bit was great, great breakfast, great view, great hospitality. Sadly my air condition didn't work as well as itu should be. The compliment water was a bit salty so important have to drink the plastic bottled mineral water. Others we're great

Room was ok, not as good as what I was expecting for the price for the area. Pool was smaller than I thought being a resort. Breakfast was good.

Fantastic experience: awesome staff (especially Mr Candy), amazing food, great facilities, best family room ever!

Great experience, the staff were very helpful and friendly, a nice peaceful and relaxing environment