Novotel Lombok Resort & Villas Hotel 4 stars

This time we chose the beach villa with private pool. We probably got the best room in the hotel, 603, the last one with top privacy, which prompted my hikan wearing wife to join us in the pool. Room was nice too, cozy bed and cozy cushions. And thanks to the pandemic excellent value for money.

Great to see traditional architecture with beautiful natural materials. The roofs were absolutely amazing and have the hotel/resort a unique and magnificent feel. The staff was also all sooo nice. Professional, yet friendly and always smiling. The room was also nice and clean.

Normally a visit to the hotel guarantees a very relaxed and peaceful atmosphere. Currently however because of the many restrictions it all becomes a bit surrealistic. Still very nice, but all the staff members present there, to serve you as good as possible, create a personal feeling of decadence and guilt for the lonely visitors.

The location is quite far from center of crowd, but who needs to get away from this resort, if this resort provide comprehensive facilities? I would like to go back to this resort.

Thank you for the facilitating my special request for Gluten Free menu. The GF bread recipe was especially tasty and unforgettable. Our last day (Monday) was nice since there was only very few guests left and we could enjoy the stunning beach. However, the first and second day we were there (Sat and Sun), the guests were overflowing the breakfast place and all around, making us felt less safe due to the COVID situation, especially because some guests didn't wear masks or wore them improperly. The room was dated and we got a broken fridge, which thankfully was quickly being replaced after we reported it.

Hotel staff are fiendly, quiet and comfortable for a holiday

I love the location where my family can enjoy the beach. I like the great services and the kindest from the hotel staff. The hotel is very clean and the health protocol application is satisfying.

Brief stay with family but overall great experience.

Fantastic location, rooms are extremely clean, all staff very attentive and helpful. Excellent place to stay in Lombok. We will certainly be back again. Thank you.

The room smelled old, and no sign it had been disinfected at all. Our breakfast was okay but nothing was really good, and we didn’t get all of our orders, we just realized it after left the restaurant.

I'm very happy & strongly recommended to stay at Novotel

During my holiday, they treated me very special. Excellent service from the bellman, friendly since checked in to checked out. I had upgrade room with nice decorations. Thank you for Pak Robby and team. We’ll see you soon.

Novotel Lombok Resort & Villas have all facilities that make me want to repeat my staycation over and over again. Starting from hospitality staff, clean and safe for all facilities, ATM, restaurant, and of course the beach. You can enjoy the beach while breakfast or just sit there waiting for the sunset. And also chase the sunrise on Tanjung Aan. The resort provides bicycle, so we can ride this to enjoy outside the resort.

In Novatel for the OCL gathering. The Novatel staff and management made the occasion one not to be missed. Fantastic day and gala dinner. Big thanks to Novatel for supporting the Lombok community.

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!