Novotel Lombok Resort & Villas Hotel 4 stars

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

we love the room, spacious enough, especially the bath tub with the tv n AC in the bathroom.. and we also can get early check in, so we thankful for that.. will be back here soon

There so many ants 🐜 and other insects in my room that cause itchy on my skin, also the a/c got leaked too, Overall, this need not just bed, bath sanitation, but also other furnitures that need more hygiene and sanitation, like sofa for example.

It was good, the swimming pool is very nice, somehow need to improve the beach cleaning infront of the pool club villa.

Novotel service was as expected. We had a lovely and relaxing stay. Beautiful and peaceful stay at Lombok. We loved it.

Amazing beach resort with private beach and unique architecture. Staff was extremely helpful and friendly. Jan helped me with a number of issues that came up during my travels. Highly recommend and hope to return.

Warmest welcome by Pak Zainul Bahar and team

All in all another pleasant stay. Room was clean and well maintained although the sliding doors at times are difficult to open from the outside. Our villas grounds were clean bar the rear of the villa which seems to be out of sight out of mind. Lighting inside alittle dark for my liking but this is a personal preference. Service at Bar and Restaurant swift, polite and all wearing suitable PPE. Enjoyed catching up with the GM Pak Jan in the afternoon. He is a friendly and proactive man and represents Novotel group with pride. A pleasant experience

We had great experience, wonderful swimming pool. The only disturbance was when the coconut non-formal sellers insisted us to by their small young coconut, as we need more privacy on the beach.

Service was ok. Nothing to brag about. The staff were as friendly as always have been. Just so happened, in the my room #502, in the shower cabin there was, on the corner of the floor, a dead cicak! A baby gecko. I never reported it as each time I planned to do so, I forgot about it. Of course, this dead cicak was there in whole 3 days I stayed there! The cleaner must have missed this each time. I reported this to the reception as I checked out.

Enjoyed all the amenities. Staff provided excellent service. Villa was excellent. Had the best sleeps. Very relaxing. Food was delicious. Relaxing massages and facial at the spa. Le beaute gave great hair spas and mask. Had the best time. Definitely recommend.

Overall the stay was very nice. It was a little bit annoying when the front desk rang us twice to double check what time we will arrive and in fact we have told them what time we would be landed.

Our first trip to Lombok - didn’t disappoint. Novotel is an excellent resort . Terrace room- spot on Located right on the beach All the staff went out of their way with out any hesitation to make our stay a very memorable one. We’ll be back

A truly unique experience in an older style traditional resort, there is no need to go anywhere other than the resort as its all there, food and drinks with a quite relaxed atmosphere.

good location , very nice to staff people , every food all ok , perfect to beach view