Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating 4.3/5 2,957 reviews
Novotel Lombok Resort & Villas
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace King Bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,957 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,219 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A nice and comfortable stay

Customer review rating 4.3/5

Low Couples - 10/02/2020 Confirmed reviews ALL

A beautiful hotel with attractive decor. The reception is efficient in helping to arrange tours. The food is excellent. The scenery at the beach is breathtaking.

Dear Mr. Low, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that you had a nice and comfort stay with us. As well as, glad to rad that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Friendly well trained staff

Customer review rating 4.3/5

Philip R. Families - 09/02/2020 Confirmed reviews ALL

Out third time at the Kuta Beach Novotel and it was awesome as usual

Dear Mr. Philip, Greetings from Novotel Lombok Resort & Villas. It is our real pleasure to have you with us for the 3rd times. And that, we are glad to know that your overall stay has been awesome as usual. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another awesome stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A serene and hospitable experience

Customer review rating 4.3/5

Karthigeyan B. S. Couples - 08/02/2020 Confirmed reviews ALL

We were looking for a quiet escape for our honeymoon and got it and more at Novotel Lombok. Staff hospitality was incredible, we were impressed by the host of activities made available, decent prices and I must give you credit for the excellent food at the hotel restaurant.

Dear Karthigeyan, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good holiday

Customer review rating 4.3/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Staff are welcome, i had a great holiday here with nice view and nice room. But hairdryer @ my room cannot function:(

Dear Yani, Greetingas from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are glad to know that your overall holiday experience was very good, and that thank you for your concern regarding the hairdryer, it has been well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing setting but could use more choices of cuisines

Customer review rating 4.3/5

Tan T. Families - 04/02/2020 Confirmed reviews ALL

Our holidays were as expected: in a quiet and relaxing setting to be close to nature. Beach was full of debris and almost not suitable for swimming. Breakfast choices are of the same on a daily basis which makes it a bit boring. Lunch and dinners menus are also limited in choices. Sunset was fantastic, however.

Dear Thanh, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that your overall stay met your expectations. Your feedback regarding the breakfast and lunch and dinner menu have been well noted. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful beach

Customer review rating 4.3/5

Ruli H. Families - 03/02/2020 Confirmed reviews ALL

The best hotel in Mandalika with beautiful beach, sunrise & sunset.

Dear Bapak Ruli, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing , clean , wonderful staff , perfect location

Customer review rating 4.3/5

Nina R. Families - 02/02/2020 Confirmed reviews ALL

Absolutely loved our stay , the rooms are clean , modern , spacious, location is beautiful it’s own private beach. My children loved all the activities. Can’t wait to come back and stay.

Dear Nina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are absolutely pleased to know that you and your kids had amazing stay with us, and that glad to read that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager
Customer review rating 4.3/5

Ray W. Families - 31/01/2020 Confirmed reviews ALL

Good, only negative was room with no balcony. Water stations very positive. Staff excellent, food very good.

Dear Raymond, Greetings from Novotel Lombok Resort & Villas. We are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Loving the lombok's vibe in hotel

Customer review rating 4.3/5

Immay Business - 30/01/2020 Confirmed reviews ALL

It was a good stay but I suggest the hotel put label which goods were free and charged. Because I drink MINERAL WATER without any label (price or otyer exolanation) on my room but surprise sueprise it was charged when i checked out.

Dear Putri, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are sorry to read about your experience in regards to the mineral water. Please rest assured, that i will surely share your feedback to all team for our evaluation. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Pleasant stay

Customer review rating 4.3/5

Sh Families - 29/01/2020 Confirmed reviews ALL

Overall, the stay was pleasant. The rooms were good. However, something needs to be done with all those flies in the restaurant, hovering over all the food. I have been to many hot places/resorts but have never seen so much flies. It also seems like the waiters do not clean the tables well. It gives a bad impression on hygiene.

Dear Ms. H., Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are happy to read that your overall stay was pleasant. However, we are sorry to know that you had unpleasant experience due to the flies issue as well as the cleaning quality at restaurant. Please rest assured, that I have shared your feedback to all team concerns to have a proper action plan to solve the problems raised up. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful, relaxing family resort

TripAdvisor rating 4.0/5

andreabok 28/01/2020 TripAdvisor review

The staff and service at the hotel went beyond our expectations. We had mentioned our son had just turned 13 and when we arrived at our two interconnecting rooms, there was a beautiful cake with an icing message wishing my son an awesome 13th birthday, balloons and flower petals on the bed. What an unexpected, wonderful surprise and greeting! Our rooms were comfortable and spacious. We bought the kids the kids' program (great value). They had fun making pizzas and cake decorating. We were so impressed the kid's program had healthy options like salmon and steamed vegetables. The kid's loved every meal on the kid's programme menu. The two pools, while not large, were lots of fun for the kids as there were two little slides and a spa. The location of the hotel is gorgeous. The beach is clean with beautiful mountains in the background. Taxi fares were cheap to the restaurant strip. The only criticism is the buffet breakfast was so so in quality and variety. However, staff were always smiling and nothing was too much trouble. Overall, we thoroughly enjoyed our stay and won't hesitate in coming back. Thank you for making our stay so memorable.

Dear andreabok, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback relating to your recent stay at our resort! We are glad to know that you and your family had a great experience, and that pleased to read that you particularly liked the birthday arrangement we set up for your son. Moreover, we are pleased to read that you truly loved and enjoyed all the services facilities provided by our team.I am sure this feedback will encourage all of our team to keep providing best quality of services, therefore I will surely share your feedback to all team. Again thank you and we look forward to welcome you for an even better stay. Regards, Robby Irawan Front Office and Guest Experience Manager

Great peaceful resort

Customer review rating 4.3/5

Helen S. Families - 26/01/2020 Confirmed reviews ALL

Very serene, peaceful & relaxation location! Loved the villa pool & bottom pool.

Dear Mrs. Karrie, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to share us your experience. it is our great pleasure to know that your stay has been so great, and that glad to read that you particularly liked and enjoyed our room and pool facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Reasonable stay

Customer review rating 4.3/5

Mel D. Friends - 24/01/2020 Confirmed reviews ALL

The staff were friendly, the private pool villa was not so private. Problems with pool also. The food was not up to standard, the cocktails were mocktails. Generally I was disappointed as it was an expensive stay and was in the off season.

Dear Mrs. Melinda, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are sorry to know that your overall experience was disappointed. Sorry to read that our room and pool facility did not meet your expectations, as well as our food quality. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Ms

Customer review rating 4.3/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

Family friendly; a village type atmosphere. Lovely location on the beach. On arrival, greeting not particularly welcoming. We asked for our Welcome drink after about 15mins. A cold facewasher would have been much appreciated. Good breakfast buffet. Would have enjoyed the asian broth & noodle option & smoothie/ granola bar as a daily option....these were my favourites. The pre-paid themed buffet options were poor value & uninspiring. The seafood night was particularly limiting. There must be non-seafood options for those who have pre- booked. Enjoyed the nightly entertainment, the sunset Yoga experience was unforgettable! Unfortunately it was cancelled for 2 consecutive nights... A major drawcard for me staying. My son loved the soccer & the wide open spaces for playing. We were warmly welcomed by Jan. Some shade over the infinity pool would be welcome. Loved all the shaded areas on the beach. The children's pool is really well designed & provides natural shade. The established gardens & carvings make the place feel authentic, simple & elegant. The photo shoot & framed pic a lovely surprise. Well done! We'd like to return again.

Dear Samantha, We very much appreciate your feedback regarding your stay at our resort. We are happy that you and your family loved the overall stay with us. However, we are sorry to read that you have encountered unpleasant experience through the check-n process. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Friendly staff nice grounds

Customer review rating 4.3/5

Hendrik K. Couples - 20/01/2020 Confirmed reviews ALL

Overall a good experience Interior a bit dark and dated but clean Food OK but good be better Confusing situation between Hotel drivers and outside taxi drivers

Dear Hendrikus, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are happy to know that you had overall good experience stayed with us. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anonymous

Customer review rating 4.3/5

Kieran Couples - 18/01/2020 Confirmed reviews ALL

Positives: Easy, simple, relaxing, care free - island time! Negatives: simple things like coffee in the room were not replaced and used cutlery left. Additionally, the "compulsory " new years dinner/party was more expensive than a fully catered harbour cruise through Sydney!

Dear kieran t., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are sorry to know that in some certain parts, your experience was falling apart. Please rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Happy time, once again.

Customer review rating 4.3/5

Jill Families - 18/01/2020 Confirmed reviews ALL

Resort well maintained and serviced with very friendly and welcoming staff.

Dear Jill, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a great time staying with us. It is always a pleasure to receive positive feedback. Aaaured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fantastic place for holiday!

Customer review rating 4.3/5

Miriam Friends - 17/01/2020 Confirmed reviews ALL

We were very satisfied with Novotel Lombok! Great hotel, helpful and smiling staff. I didn’t find nothing what was bad during our stay! Perfect kitchen, rooms clean, nice swimming pool. The only one thing which I will change was see...

Dear Mrs. Miriam, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had a fantastic holiday experience. As well as, glad to read that our staffs were able to make you even feel more welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great stay

Customer review rating 4.3/5

Andrea Couples - 17/01/2020 Confirmed reviews ALL

We loved our holiday at Novotel Lombok. We stayed 9 days 7 nights in twin room and 2 night in the villa. Room was really quite, comfy bed. There are some wear and tears but overal good room with nice decor. Villa was amazing, beautiful decor, and really appreciated the coffee machine. Breakfast was excellent, lunch dinner, we went though quickly al lacarte menu. Like to suggest daily special, just make it more interesting. Food overall was good, presentation a bit poor, also we felt love and pastion was missing from food. Beach awesome, daily activities are good too We went back to the spa few times as massage was beautiful.

Dear Mrs. Andrea, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that your overall experience has been great. As well as, thank you for your constructive feedback regarding the food quality. Rest assured, that I will share your feedback to concern department and management as an encouragement to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fantastic family holiday location.

Customer review rating 4.3/5

Angus K. Families - 17/01/2020 Confirmed reviews ALL

The Novotel Lombok is a fabulous location for a family holiday. We stayed two weeks and had a great time with plenty to keep us entertained yet not too big to loose the family feel. The staff were fabulous and looked after everything we needed or wanted. The resort has a great beachfront location and is within walking distance, or a quick drive, to town for shopping and restaurants. Will definitely be back again.

Dear Mr. Angus, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had a fantastic holiday experience. As well as, glad to read that our staffs were able to make you even feel more welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor