For your safety and comfort, we have put in place strict measures and the hotel has been certified by both InDOnesia CARE (Cleanliness, Health, Safety and Environment audit) and ACCOR's ALLSAFE protocols and standards. All the hotel facilities are available and open. Restaurant and bar are open with social distancing measures in place. The pool and the fitness room are open as usual. The spa is open with limited slots to allow for enhanced sanitation between guests.

Novotel Lombok Resort & Villas Hotel 4 stars

Name: Novotel Lombok Resort & Villas
Address: LOMBOK, 83573, INDONESIA
Telephone: (+62)370/6153333
Rating: 4.3

Customer review rating 4.3/5 3,104 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

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+ 23 Services

Novotel Lombok Resort & Villas Hotel

Hotel that makes every moment matter

Treat the whole family to a fun-filled holiday in traditional Sasak style at Novotel Lombok Resort & Villas. Located just 19 km from the airport, this 4-star hotel is also ideal for a blissfully romantic getaway for two. Partake in one of the free daily activities, join daily yoga classes or learn diving at the on-site dive center, or simply lay back and unwind in lush surroundings -- you are sure to find everything your heart desires during your stay here at Novotel. Part of the MyResorts program featuri

Spacious, with contemporary Sasak design, our Novotel rooms and villas are a truly place for great living. It is perfect for all your needs. Just 19km from the airport and surrounded by lush tropical gardens, enjoy convenience and tranquility all in one.

Spacious, with contemporary Sasak design, our Novotel rooms and villas are a truly place for great living. It is perfect for all your needs.

Hotel extras

Private white sandy beach and 3 outdoor pools
Devour in an exquisite and free flow beverage experience with MyGlass package
Water sports and daily free activities
Pamper your kids everyday with MyKids package
Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut, Lombok Tengah PO BOX 5555
83573 lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Check-in from 15h00

Check out up to 12h00

By plane
LOMBOK INTL AIRPORT At 19km / 11.81 miles
By plane
MATARAM At 60km / 37.28 miles - Shuttle paying
By boat
MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Hotel services

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Breakfast à la carte Additional charge
Room service
- Cold snacks
- Hot meals

3 Meeting rooms

Hotel informations
- 102 rooms
- No room for people with reduced mobility
- No family room
- 29 connecting rooms
- 102 non-smoking rooms
- 2 floors
Languages spoken at the hotel
- English
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter
Concierge
- Concierge
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Shuttle
- AMI Additional charge
- MATARAM Additional charge
Hotel Parking
- On site
- 20 parking spaces
- Private

Main Pool
- Outside
- On site
Children Pool
- Outside
- On site
Lower Pool
- Outside
- On site
In Balance by Novotel
- On site

Beauty salon

Services for children
- Childrens TV Channels
- Childrens Club for 6 to 12 years
- Board games available
- Childrens Club for 3 to 6 years
- Play area
- Indoor playground for children
- Outdoor playground for children

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

Max. number of persons: 3
Area: From 31 m² / 334 sq ft
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Twin Beds

Max. number of persons: 3
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Terrace King Bed

Accessible room

Max. number of persons: 3
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Terrace Twin BedsNon contractual photo

Accessible room

Max. number of persons: 3
Area: From 37 m² / 398 sq ft
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Family Room

Max. number of persons: 6
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Terrace Family Room

Accessible room

Max. number of persons: 6
Views: Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 60 m²
Maximum capacity: 40 people
Maximum banquet capacity: 20 people

Find out more

Nice and clean room

Ola Families - 10/10/2021 Confirmed reviews ALL

Aesthetic hotel, well located, nice and clean room

Dear r. roula, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Always enjoy staying here

Lily K. Business - 28/09/2021 Confirmed reviews ALL

Super friendly staff, clean rooms, great location

Dear Ibu. lily K., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to have you here with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Wonderful Service!

Rahmat D. Solo - 22/09/2021 Confirmed reviews ALL

Thank You Novotel Lombok for such a warm welcome and great service, it was a good 1 night stay for me. Everything was top notch despite some limitation due to pandemic. Definitely will come back to Novotel Lombok again anytime soon! Also shoutout to Henry for always make sure everything went smooth during my stay !

Dear Mr. Rahmat D. Saputra, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Well located, good staff, Children friendly.

Gina P. Families - 19/09/2021 Confirmed reviews ALL

We choose this hotel because its one of the most children friendly hotel around the area. Everything is design thoughtfully and perfect for family. Kids feel like home and find their way easily around the hotel. They don't want to leave. Great staff serves us for breakfast. everyone is very nice even with this pandemic situation, Novotel lombok can maintain the services very well.

Dear Ms. Gina P., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

enjoy the beach so much

Eza Business - 14/09/2021 Confirmed reviews ALL

helpful marketing to accommodate our meeting needed

Dear Ms. Noviza d., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Very Good Stay

Teezar M. Couples - 05/09/2021 Confirmed reviews ALL

Stay for a couple of days with my wife, staff are very attentive, breakfast was fantastic!

Dear Mr. Teezar M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Nice hotel in kuta beach Lombok

ferguson_son Business - 22/08/2021 TripAdvisor review

Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.

Dear ferguson_son, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent place

Vina A. Solo - 06/08/2021 Confirmed reviews ALL

All good Novotel, thank so much for service

Dear Ibu Vina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are pleased to know that you had an overall great stay with us, and that glad to read that you particularly liked and enjoyed the facilities and services provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent stay

Haji R. A. T. Families - 03/08/2021 Confirmed reviews ALL

This time we chose the beach villa with private pool. We probably got the best room in the hotel, 603, the last one with top privacy, which prompted my hikan wearing wife to join us in the pool. Room was nice too, cozy bed and cozy cushions. And thanks to the pandemic excellent value for money.

Dear Haji Rafiq, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to tell us about your experience at our resort recently. We are glad to know that you had an overall great experience at our resort and that pleased to read that you particularly liked and enjoyed the room and other facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful

Anonymous Solo - 29/07/2021 Confirmed reviews ALL

Great to see traditional architecture with beautiful natural materials. The roofs were absolutely amazing and have the hotel/resort a unique and magnificent feel. The staff was also all sooo nice. Professional, yet friendly and always smiling. The room was also nice and clean.

Dear Guro, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, It is always a pleasure to receive positive feedback. We are glad that you particularly liked and enjoyed our facilities and services provided by the team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A sanctuary enlisted by nature itself.

Alfred V. Families - 27/07/2021 Confirmed reviews ALL

Normally a visit to the hotel guarantees a very relaxed and peaceful atmosphere. Currently however because of the many restrictions it all becomes a bit surrealistic. Still very nice, but all the staff members present there, to serve you as good as possible, create a personal feeling of decadence and guilt for the lonely visitors.

Dear Mr. Alfred, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, and thank you for being Accor member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Superb Resort

Eko N. Families - 23/07/2021 Confirmed reviews ALL

The location is quite far from center of crowd, but who needs to get away from this resort, if this resort provide comprehensive facilities? I would like to go back to this resort.

Dear Bapak Eko, We very much appreciate your great feedback regarding your stay at our resort. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Danielle Families - 04/07/2021 Confirmed reviews ALL

Thank you for the facilitating my special request for Gluten Free menu. The GF bread recipe was especially tasty and unforgettable. Our last day (Monday) was nice since there was only very few guests left and we could enjoy the stunning beach. However, the first and second day we were there (Sat and Sun), the guests were overflowing the breakfast place and all around, making us felt less safe due to the COVID situation, especially because some guests didn't wear masks or wore them improperly. The room was dated and we got a broken fridge, which thankfully was quickly being replaced after we reported it.

Dear Danielle, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall experience was good. However, we would like to as well extend our sincere apology that you have encountered some uncomfortable experiences due to room facilities and other people did not follow the new protocol standard. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Very close to the beach

Jan L. Families - 24/06/2021 Confirmed reviews ALL

Hotel staff are fiendly, quiet and comfortable for a holiday

Dear Pak Jan, Greetings from the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. We are delighted to know that you had an overall comfortable stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Services & Great Private Beach..

Hendra Families - 24/06/2021 Confirmed reviews ALL

I love the location where my family can enjoy the beach. I like the great services and the kindest from the hotel staff. The hotel is very clean and the health protocol application is satisfying.

Dear Bapak Hendra, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that you and all your family had a great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good stay with family

Widia Families - 23/06/2021 Confirmed reviews ALL

Brief stay with family but overall great experience.

Dear Ibu Widia, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to know that you and your family had an overall great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent stay, great location.

Jill Couples - 22/06/2021 Confirmed reviews ALL

Fantastic location, rooms are extremely clean, all staff very attentive and helpful. Excellent place to stay in Lombok. We will certainly be back again. Thank you.

Dear Mrs. Jill, We very much appreciate your comments regarding your stay at our resort. It is always a pleasure to receive you had an overall excellent stay with us. As we are passionate of guest satisfaction, I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice beach

Tia Couples - 16/06/2021 Confirmed reviews ALL

The room smelled old, and no sign it had been disinfected at all. Our breakfast was okay but nothing was really good, and we didn’t get all of our orders, we just realized it after left the restaurant.

Dear Ibu Sastia, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that at some points your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice employee, good foods,..

E. Business - 14/06/2021 Confirmed reviews ALL

I'm very happy & strongly recommended to stay at Novotel

Dear Bapak E., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our resort, we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Stay

Chrlsa 02/11/2020 TripAdvisor review

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

Dear Chrlsa, Warm greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your recent experience stayed at our resort. we are thrilled to know that your overall experience has been relaxing, and that pleased to read that you particularly liked and enjoyed all other services and facilities provided by our team. As we are passionate of guest satisfaction, your feedback has been well shared to entire team as encouragement for us to always provide best service quality possible. Thank you again and we hope to welcome you back for another great experience in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Our most recent 20 reviews

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