Novotel Lombok Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.5/5 429 reviews

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 LOMBOK
Indonesia

GPS:-8.903325, 116.297585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  429 reviews

TripAdvisor Rating  4.0/5  2,285 reviews

Certificate of excellence 2023

Spacious room and place

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good old one , seiously need to renovate . Still classy and classic

Dear muhamad i., Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Actually after the covid we start for touched up some area including the room for the maintenance program to make a better place for our guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

An OK stay

Customer review rating 3.5/5

Saptoto A. Couples - Confirmed reviews ALL

I appreciated the hospitality and service provided by hotel staffing, they were wonderful. However I would have expected more on the facilities side and the amenities. Having rest room far away from the pool was an inconvenience, I understand that it was under renovation but still hotel needs to consider the guest basic need. I was expecting to find a dental kit in the room, but having to go out and buy one instead. There's no slippers either.

Customer review rating 4.5/5

Neil B. Friends - Confirmed reviews ALL

Loved the hotel, but tried to get us to upgrade with extra money on arrival which we were very happy with the original room.

Dear Neil B., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback and special mention to Rishman for his best effort.and please allow us to apologize for your inconvenience during the check in process. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Beautiful Property!

Customer review rating 5.0/5

Suzette Families - Confirmed reviews ALL

All of the hotel staff were exceptional. The front desk spent time with me trying to resolve my lost luggage dilemma. I was very appreciative of their time and effort. The property is so exceptionally beautiful and comfortable rooms. All of our meals were eaten at the hotel restaurant and bar and did not disappoint.

Dear SUZETTE H., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Awesome stay

Customer review rating 5.0/5

Álison C. Friends - Confirmed reviews ALL

Excellent location, very clean and nicely maintained. Lovely staff, always ready to assist in any need you have with a smile on their faces. Great experience overall, would definitely recommend

Dear Alison da C., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback with mentioning the hotel location and the service of the staff, also to recommend our hotel to your colleagues. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

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Other web-users rate our hotel

  • 168 reviews 8/10 Location
  • 309 reviews 7.4/10 Room
  • 372 reviews 9.2/10 Service
  • 7 reviews 6/10 WiFi
  • 207 reviews 8.7/10 Beach
  • 120 reviews 7.4/10 Cleanliness
  • 96 reviews 8.5/10 Breakfast
  • 65 reviews 4.3/10 Value

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