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Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating 4.3/5 3,094 reviews

ALLSAFE approved hotel

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Novotel Lombok Resort & Villas
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+ 23 Services

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAM Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut, Lombok Tengah PO BOX 5555
83573 lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

BREEZE BAR

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,094 reviews

TripAdvisor Rating 4.0/5

2,245 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, good staff, Children friendly.

Customer review rating 4.5/5

Gina P. Families - 19/09/2021 Confirmed reviews ALL

We choose this hotel because its one of the most children friendly hotel around the area. Everything is design thoughtfully and perfect for family. Kids feel like home and find their way easily around the hotel. They don't want to leave. Great staff serves us for breakfast. everyone is very nice even with this pandemic situation, Novotel lombok can maintain the services very well.

enjoy the beach so much

Customer review rating 4.0/5

Eza Business - 14/09/2021 Confirmed reviews ALL

helpful marketing to accommodate our meeting needed

Very Good Stay

Customer review rating 5.0/5

Teezar M. Couples - 05/09/2021 Confirmed reviews ALL

Stay for a couple of days with my wife, staff are very attentive, breakfast was fantastic!

Nice hotel in kuta beach Lombok

TripAdvisor rating 5.0/5

ferguson_son Business - 22/08/2021 TripAdvisor review

Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.

Dear ferguson_son, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent place

Customer review rating 5.0/5

Vina A. Solo - 06/08/2021 Confirmed reviews ALL

All good Novotel, thank so much for service

Dear Ibu Vina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are pleased to know that you had an overall great stay with us, and that glad to read that you particularly liked and enjoyed the facilities and services provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent stay

Customer review rating 5.0/5

Haji R. A. T. Families - 03/08/2021 Confirmed reviews ALL

This time we chose the beach villa with private pool. We probably got the best room in the hotel, 603, the last one with top privacy, which prompted my hikan wearing wife to join us in the pool. Room was nice too, cozy bed and cozy cushions. And thanks to the pandemic excellent value for money.

Dear Haji Rafiq, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to tell us about your experience at our resort recently. We are glad to know that you had an overall great experience at our resort and that pleased to read that you particularly liked and enjoyed the room and other facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful

Customer review rating 4.0/5

Anonymous Solo - 29/07/2021 Confirmed reviews ALL

Great to see traditional architecture with beautiful natural materials. The roofs were absolutely amazing and have the hotel/resort a unique and magnificent feel. The staff was also all sooo nice. Professional, yet friendly and always smiling. The room was also nice and clean.

Dear Guro, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, It is always a pleasure to receive positive feedback. We are glad that you particularly liked and enjoyed our facilities and services provided by the team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A sanctuary enlisted by nature itself.

Customer review rating 4.0/5

Alfred V. Families - 27/07/2021 Confirmed reviews ALL

Normally a visit to the hotel guarantees a very relaxed and peaceful atmosphere. Currently however because of the many restrictions it all becomes a bit surrealistic. Still very nice, but all the staff members present there, to serve you as good as possible, create a personal feeling of decadence and guilt for the lonely visitors.

Dear Mr. Alfred, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, and thank you for being Accor member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Superb Resort

Customer review rating 4.5/5

Eko N. Families - 23/07/2021 Confirmed reviews ALL

The location is quite far from center of crowd, but who needs to get away from this resort, if this resort provide comprehensive facilities? I would like to go back to this resort.

Dear Bapak Eko, We very much appreciate your great feedback regarding your stay at our resort. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager
Customer review rating 3.5/5

Danielle Families - 04/07/2021 Confirmed reviews ALL

Thank you for the facilitating my special request for Gluten Free menu. The GF bread recipe was especially tasty and unforgettable. Our last day (Monday) was nice since there was only very few guests left and we could enjoy the stunning beach. However, the first and second day we were there (Sat and Sun), the guests were overflowing the breakfast place and all around, making us felt less safe due to the COVID situation, especially because some guests didn't wear masks or wore them improperly. The room was dated and we got a broken fridge, which thankfully was quickly being replaced after we reported it.

Dear Danielle, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall experience was good. However, we would like to as well extend our sincere apology that you have encountered some uncomfortable experiences due to room facilities and other people did not follow the new protocol standard. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Very close to the beach

Customer review rating 4.0/5

Jan L. Families - 24/06/2021 Confirmed reviews ALL

Hotel staff are fiendly, quiet and comfortable for a holiday

Dear Pak Jan, Greetings from the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. We are delighted to know that you had an overall comfortable stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Services & Great Private Beach..

Customer review rating 4.5/5

Hendra Families - 24/06/2021 Confirmed reviews ALL

I love the location where my family can enjoy the beach. I like the great services and the kindest from the hotel staff. The hotel is very clean and the health protocol application is satisfying.

Dear Bapak Hendra, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that you and all your family had a great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good stay with family

Customer review rating 4.5/5

Widia Families - 23/06/2021 Confirmed reviews ALL

Brief stay with family but overall great experience.

Dear Ibu Widia, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to know that you and your family had an overall great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent stay, great location.

Customer review rating 5.0/5

Jill Couples - 22/06/2021 Confirmed reviews ALL

Fantastic location, rooms are extremely clean, all staff very attentive and helpful. Excellent place to stay in Lombok. We will certainly be back again. Thank you.

Dear Mrs. Jill, We very much appreciate your comments regarding your stay at our resort. It is always a pleasure to receive you had an overall excellent stay with us. As we are passionate of guest satisfaction, I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice beach

Customer review rating 3.0/5

Tia Couples - 16/06/2021 Confirmed reviews ALL

The room smelled old, and no sign it had been disinfected at all. Our breakfast was okay but nothing was really good, and we didn’t get all of our orders, we just realized it after left the restaurant.

Dear Ibu Sastia, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that at some points your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice employee, good foods,..

Customer review rating 4.5/5

E. Business - 14/06/2021 Confirmed reviews ALL

I'm very happy & strongly recommended to stay at Novotel

Dear Bapak E., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending our resort, we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Lovely hotel

Customer review rating 5.0/5

Fatikhatul M. Couples - 14/06/2021 Confirmed reviews ALL

During my holiday, they treated me very special. Excellent service from the bellman, friendly since checked in to checked out. I had upgrade room with nice decorations. Thank you for Pak Robby and team. We’ll see you soon.

Dear Ibu Atika, A very warm greetings from Novotel Lombok Resort & Villas. Thank you for investing your valued time to share us your great feedback relating to your most recent visit at our resort. It is definitely a pleasure for us to know that you had an overall great stay with us, and that glad to know you particularly liked and enjoyed the room facilities. As we are passionate of guest satisfaction, I will definitely share your feedback to entire team as a great acknowledgement. Thank you again for sharing your experience, we hope to welcome you back soon for an even better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Happy staycation!

Customer review rating 4.0/5

Deasy I. K. Couples - 08/06/2021 Confirmed reviews ALL

Novotel Lombok Resort & Villas have all facilities that make me want to repeat my staycation over and over again. Starting from hospitality staff, clean and safe for all facilities, ATM, restaurant, and of course the beach. You can enjoy the beach while breakfast or just sit there waiting for the sunset. And also chase the sunrise on Tanjung Aan. The resort provides bicycle, so we can ride this to enjoy outside the resort.

Dear Ibu Deasy, We very much appreciate your great comments regarding your recent stay at our resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful location and hotel. Staff wonderful.

Customer review rating 4.0/5

Linley Friends - 06/06/2021 Confirmed reviews ALL

In Novatel for the OCL gathering. The Novatel staff and management made the occasion one not to be missed. Fantastic day and gala dinner. Big thanks to Novatel for supporting the Lombok community.

Dear Linley, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Stay

TripAdvisor rating 5.0/5

Chrlsa 02/11/2020 TripAdvisor review

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

Dear Chrlsa, Warm greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your recent experience stayed at our resort. we are thrilled to know that your overall experience has been relaxing, and that pleased to read that you particularly liked and enjoyed all other services and facilities provided by our team. As we are passionate of guest satisfaction, your feedback has been well shared to entire team as encouragement for us to always provide best service quality possible. Thank you again and we hope to welcome you back for another great experience in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

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