Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating 4.3/5 3,034 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut, Lombok Tengah PO BOX 5555
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin BedsNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

Accessible room
  • Max. number of persons: 6
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Non contractual photo

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,034 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,236 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great hospitality

Customer review rating 4.3/5

Meitha N. R. Friends - 11/01/2021 Confirmed reviews ALL

we were very happy..good staff dan great hospitality

Dear Ibu Meitha, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that you had a great experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Very good stay

Customer review rating 4.3/5

Ely Families - 10/01/2021 Confirmed reviews ALL

I booked the superior room at the agoda. But, the hotel upgraded our room become deluxe balcony room. Even waiting for check in for quite long, since they sanitize the room first, but the reception didn't tell us before. So, quite disappointed at first, but after we know they sanitize the room first, it's okay for waiting for quite long.

Dear Ibu Ely, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your great feedback, we are really glad to know that your overall stay has been great one. Yet, we are really sorry that our receptionist did not inform you accordingly regarding the room has to be sanitized. Will surely share this great point to all our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Exquisitely Resort

Customer review rating 4.3/5

Bimo S. W. Families - 08/01/2021 Confirmed reviews ALL

Over all experience is very good, starting from the reservation was handle by Ms. Karina she is a good staff and very friendly, rooms also very good for the cleanliness and tidiness, another facilities is the pool really amazing to seeing the sunset very beautifull, restaurant for a à la carte taste is memorable the point that lack is on the breakfast maybe due to pandemic situation the variety of food reduced thats fine i consider for that but the point is a bit boring maybe for another guest who stayed more than 2 night. Over all it dosent matter and i wish i could be back to stay in Novotel Lombok

Dear Bapak Bimo, Warm greetings from Novotel Lombok Resort and Villas! We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is pleasure to know that our staff was able to provide best service to you and assured that I will share your comments with all our team, especially to Karina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

cool, comfortable and beautiful place

Customer review rating 4.3/5

Uki D. Families - 08/01/2021 Confirmed reviews ALL

first come i get a different atmosphere, different sand and everything is fun My children are very at home and my wife really likes the surrounding scenery, a quiet and comfortable place

Dear Bapak Uki, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. It is alway a pleasure to know that you have an overall great experience stayed with us, and that glad to know that your children and wife really enjoyed the stay as well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A hidden (well, maybe not) gem! Hidden in broad daylight

Customer review rating 4.3/5

Barry Families - 06/01/2021 Confirmed reviews ALL

This was a great time... 11 nights in a tropical paradise, hidden away (at least for now) from the virus effects. For a change, we felt "normal", even if most people demonstrated great care with masks and hand sanitiser and such. I do think more could and should be done to minimise risk but it is so easy here to have a (false) sense of security. No matter, the staff, from GM Jan Kroeckel on down (special mention for Pak Risman) demonstrate such hospitality it has restored our trust in the Novotel brand. The special event on New Year's Eve was very special. Food and housekeeping exceptional every day.

Dear Mr. Barry, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been very well, and that pleased to read that our staff Risman was able to make your stay even more memorable. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good stay

Customer review rating 4.3/5

Sari C. Couples - 03/01/2021 Confirmed reviews ALL

Thank you Novotel Lombok to upgrade our room, Friendly staff, amazing food, great location, very recommended beachfront very stunning view and beautiful sunset Definitely we will come back soon Thank you very much xx

Dear C., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good stay

Customer review rating 4.3/5

Defit Couples - 02/01/2021 Confirmed reviews ALL

Swimming while watching beautiful sunset by the beach, spa, snorkeling, sightseeing to bukit mereese. Definitely will come back. Thank you

DearIbu Defitra, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing Christmas Brunch

Customer review rating 4.3/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

One of the best Christmas celebrations we have been to on Lombok. The food was fantastic and such a wide choice. The kids had so much and Santa even made it to Lombok! Thank you to all the staff they did an amazing job and especially to Jan the GM who made sure everyone was happy and having a great time. Thank you

Well located

Customer review rating 4.3/5

Rikha Business - 18/12/2020 Confirmed reviews ALL

The room is so comfy, the food is so nice as good as the scenery

Dear Ibu Rikha, We very much appreciate your great comments regarding your stay at our resort recently. It is always a pleasure to receive positive feedback. We are delighted to know that you particularly liked and enjoyed your stay with us, assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good stay

Customer review rating 4.3/5

Agus S. Families - 09/11/2020 Confirmed reviews ALL

Good stay

Dear Bapak Agus, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good Stay

Customer review rating 4.3/5

Nurina Couples - 06/11/2020 Confirmed reviews ALL

Novotel upgraded my stay from sasak villa into private pool villa. The location was amazing in front of the beach. The room was clean and COVID-19 certified. The staff was so helpful. I like the situation there so homey and peaceful.

Dear Ibu Nurina, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Recomanded

Customer review rating 4.3/5

Fanny Families - 05/11/2020 Confirmed reviews ALL

family vacation is very suitable because the hotel atmosphere supports besides that it is close to the beach area. very interesting and I like

Dear Ibu Fanny, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you for another great experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great room with the stunk smell water

Customer review rating 4.3/5

Halida Couples - 04/11/2020 Confirmed reviews ALL

The room was Great specially with promo rate, but main problem was water in ouR room 506 was stunk , it smell so bad, and I ordered early dinner and i was sooo hungry the food came after 40 minute but main problem my rice was soo yellow and dry, like rice that was too long sat in rice cooker and i was super hungry and waited after 40 min. The rest was oke , the staff is friendly the room except the water was nice

Dear DRG. Halida, Greetings from Novotel Lombok Resort & Villas. Thank you for taking your valued time to send us your great constructive feedback. We are sorry to read that you encountered unpleasant impression through the room experience due to water smell, as well as food service quality as mentioned. Please rest assured that, I have shared your concerns into related department and management, and we are taking the appropriate measures to address the problem and prevent future occurrence. Again we apologies for the inconveniences and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Tranquil and Friendly home away from home

Customer review rating 4.3/5

Grantm Couples - 03/11/2020 Confirmed reviews ALL

Our luxury villa was perfect for five nights of rest and relaxation and as a base to explore Lombok. The staff where wonderfully friendly and helpful and the resort is paradise. We especially enjoyed the pools , including aqua aerobics, and restaurant. Enjoyed the stay so much we talked about making Lombok and the Novotel an annual stop for us and look forward to returning, covid permitting.

Dear Mr. G A M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. And of course we truly appreciate for being a Platinum member. We are truly delighted to know that your overall experience has enhanced your stay expectations, and that we are glad to read that you particularly liked and enjoyed all the services and facilities provided. Indeed, during this pandemic we commit to provide best service quality by ensuring best health protocol to ensure our guests are safe and well. Assured, that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Stay

TripAdvisor rating 4.0/5

Chrlsa 02/11/2020 TripAdvisor review

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

Dear Chrlsa, Warm greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your recent experience stayed at our resort. we are thrilled to know that your overall experience has been relaxing, and that pleased to read that you particularly liked and enjoyed all other services and facilities provided by our team. As we are passionate of guest satisfaction, your feedback has been well shared to entire team as encouragement for us to always provide best service quality possible. Thank you again and we hope to welcome you back for another great experience in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

nice room and delicious food

Customer review rating 4.3/5

Verra Families - 01/11/2020 Confirmed reviews ALL

we love the room, spacious enough, especially the bath tub with the tv n AC in the bathroom.. and we also can get early check in, so we thankful for that.. will be back here soon

Dear Ibu Verra, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your great feedback, we are delighted to know that your overall experience has been a very good. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Complaint about the room

TripAdvisor rating 4.0/5

953arnin 28/10/2020 TripAdvisor review

There so many ants 🐜 and other insects in my room that cause itchy on my skin, also the a/c got leaked too, Overall, this need not just bed, bath sanitation, but also other furnitures that need more hygiene and sanitation, like sofa for example.

Dear 953arnin , Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your constructive feedback regarding your most recent stay at our resort. We are sorry to know that you encountered unpleasant impression throughout the room experiences due to ants, ac problem and other room facilities as mentioned. Please rest assured that, I have addressed all your concerns into all related department and management, and we are taking the appropriate measures to address the problem and prevent future occurrence. Again we apologies for the inconveniences and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Good stay

Customer review rating 4.3/5

Nova Families - 19/10/2020 Confirmed reviews ALL

It was good, the swimming pool is very nice, somehow need to improve the beach cleaning infront of the pool club villa.

Dear Ibu S., Greetings from Novotel Lombok Resort & Villas. Thank you for taking your valued time to send us your valuable feedback. We are pleased to read that your overall stay was good, it is great to received positive feedback. Moreover, your constructive feedback regarding our beach cleanliness has been well shared to all team, and proper action has been well arranged to increase our beach cleanliness. Thank you again for sharing your experience, and we hope your welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Well Rested

Customer review rating 4.3/5

Rochelle S. Families - 18/10/2020 Confirmed reviews ALL

Novotel service was as expected. We had a lovely and relaxing stay. Beautiful and peaceful stay at Lombok. We loved it.

Dear Rochelle, Greetings from Novotel Lombok Resort & Villas. Thank you for taking your valued time to send us your valuable feedback. We are delighted to know that your overall stay experience has been lovely and relaxing. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you to welcome you back for another great experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

paradise beach resort

Customer review rating 4.3/5

Alex Solo - 18/10/2020 Confirmed reviews ALL

Amazing beach resort with private beach and unique architecture. Staff was extremely helpful and friendly. Jan helped me with a number of issues that came up during my travels. Highly recommend and hope to return.

Dear Mr. Alex, Very warm greetings from your family at Novotel Lombok Resort & Villas. Thank you for taking your valued time to send us your valuable feedback. First of all, we hope that you are now arrived home safely and meet all your lovely people at home. Words surely can not describe how glad we are to have you here for months, and we still can not believe that we are now no longer serve you at our hotel. In another side, we are super happy to know that your overall stay for months was great. Assured, that your feedback will be definitely shared to entire team as an encouragement for all of us to always provide best service possible. Thank you again for sharing your experience, and we really really to welcome you back here someday at your Novotel Lombok Home. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Our most recent 20 reviews

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