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Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating 4.3/5 2,992 reviews

Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

Accessible room
  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Non contractual photo

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,992 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,230 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect holiday

Customer review rating 4.3/5

Pania Solo - 24/03/2020 Confirmed reviews ALL

Enjoyed all the amenities. Staff provided excellent service. Villa was excellent. Had the best sleeps. Very relaxing. Food was delicious. Relaxing massages and facial at the spa. Le beaute gave great hair spas and mask. Had the best time. Definitely recommend.

Dear Pania, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your great feedback, we are delighted to know that you had a perfect holiday with us, and that glad to read that you particularly liked and enjoyed all our services and facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay well, keep health! Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice hotel to stay

Customer review rating 4.3/5

Juliani Couples - 23/03/2020 Confirmed reviews ALL

Overall the stay was very nice. It was a little bit annoying when the front desk rang us twice to double check what time we will arrive and in fact we have told them what time we would be landed.

Dear Ibu Juliani, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your constructive feedback, we are sorry to know that you had unpleasant experience due to our team who gave you calls. Rest assured, that I will share this concern to our team to avoid same case may happen in the future. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great stay , very friendly staff, beautiful food, excellent spot!

Customer review rating 4.3/5

Michele E. Couples - 19/03/2020 Confirmed reviews ALL

Our first trip to Lombok - didn’t disappoint. Novotel is an excellent resort . Terrace room- spot on Located right on the beach All the staff went out of their way with out any hesitation to make our stay a very memorable one. We’ll be back

Dear Michele, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall stay experience was great, and that pleased to read that you particularly liked and enjoyed all the services and facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great Location

Customer review rating 4.3/5

Wayne M. Couples - 11/03/2020 Confirmed reviews ALL

A truly unique experience in an older style traditional resort, there is no need to go anywhere other than the resort as its all there, food and drinks with a quite relaxed atmosphere.

Dear M., Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your great feedback, we are delighted to know that your overall experience has been so great, and that glad to read that you particularly liked our room and other facilities as well as the services. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

sleep well comfort

Customer review rating 4.3/5

Freddy S. Families - 08/03/2020 Confirmed reviews ALL

good location , very nice to staff people , every food all ok , perfect to beach view

Dear Bapak Freddy, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been very well. Assured, thatI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Very nice view by the bay

Customer review rating 4.3/5

Antti Families - 03/03/2020 Confirmed reviews ALL

I like this hotel very much. It was quite and relaxing. Only thing is that spa need some renovation.

Dear Antti, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience was great. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Very nice place

TripAdvisor rating 4.0/5

Lavanan 03/03/2020 TripAdvisor review

I like this property very much. Location is nice. It was feeling that they try to make everything a good as you can. There was young people helping in the breakfast. That was nice - it seems that hotel tries to give jobs to local people.

Dear Lavanan, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are delighted to know that your overall experience has been so great, and that glad to read that you particularly liked and enjoyed our facilities. Assured, that I will share your feedback to all team as an encouragement for us to keep maintaining our service quality. Thank you again and we look forward to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office and Guest Experience Manager

Impeccable service and at a luxury Oasis

Customer review rating 4.3/5

Judi S. Couples - 02/03/2020 Confirmed reviews ALL

Our stay at Novotel Lombok Resort and Villas was faultless. From the warm, friendly and welcoming check in to the stunning Natural beauty of the Resort grounds and its surrounds. With impeccable service and regionally and western inspired cuisine our holiday experience was unforgettably exceptional.

Dear Judith, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had an overall great experience stayed with us, and that glad to read that you particularly liked and enjoyed our services and facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

friendly staff and serenity environment

TripAdvisor rating 4.0/5

seeywong 01/03/2020 TripAdvisor review

Smooth check in and check out , room are comfortable even though the building already old. For the first two days the shower are normal provided hot water but for the following two days the water not hot at all. I suggest should add a light on the top of the water machine at the corridor . This hotel are far from everything.

Dear seeywong, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are delighted to know that you had a positive experience toward the room facilities. However, we are sorry to know that you had uncomfortable experience regarding the hot water. Please rest assured, that we will take care of it seriously. Thank you again for staying at our resort and we look forward to welcome you back for a better stay. Best regards, Robby Irawan Front Office and Guest Experience Manager

Good stay

Customer review rating 4.3/5

S. Business - 29/02/2020 Confirmed reviews ALL

Mostly good with two little problem: 1. The TV channel is not displayed normally on my second day 2. The curtain can not be closed fully on mu second day

Dear s., We very much appreciate your feedback regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A great stay in Novotel Lombok

TripAdvisor rating 4.0/5

VincentCKW 27/02/2020 TripAdvisor review

Been stayed here for 3 times... there are more places to explore nowadays. What really make me feel good is the food quality, so much better than before. Staffs remain friendly and nice! Good weather for 3 days except 1 rainy day.

Dear VincentCKW, Greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback, we were so glad to have you here with us for the 3rd times. And that, it is our most pleasure to know that you had a great stay experience stayed with us. Thank you again and we look forward to welcome you back for another greater experience. Regards, Robby Irawan Front Office and Guest Experience Manager

good place

Customer review rating 4.3/5

Halim F. Business - 24/02/2020 Confirmed reviews ALL

nice and good service

Dear Bapak Halim, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Friendly Staff

Customer review rating 4.3/5

Vishnu N. Families - 22/02/2020 Confirmed reviews ALL

Service and staff were top notch. The resort was very aged and rather unkept looking at certain places. The food on offer was below average. And it wasn't the easiest to get around with a baby stroller within the property.

Dear Vishnu, Greetings Novotel Lombok Resort & Villas. Thank you for sharing us your constructive feedback relating to your recent stay at our resort. We are sorry to know that your overall stay did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fabulous for families

Customer review rating 4.3/5

Cassie Families - 22/02/2020 Confirmed reviews ALL

We loved staying at the Novotel. The rooms were spacious, the staff were so lovely and the grounds were gorgeous. The filtered water stations around the hotel are a godsend. We cannot wait to visit again!

Dear M., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that you had an overall great experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing so peaceful

Customer review rating 4.3/5

Peta G. Families - 21/02/2020 Confirmed reviews ALL

Staff exceptional couldn’t expect any more so close to every were cars always available traveled with 2 young families 11 altogether aged between 2 and 8 eating can be a adventure at the best staff were exceptional food was amazing can not thank you our stay amazing

Dear Mrs. Peta, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall experience has been amazing and peaceful. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Will be back on next holiday

Customer review rating 4.3/5

Felix S. Families - 21/02/2020 Confirmed reviews ALL

Amazing beach and scenery, very nice private pool villa

Dear Mr. Felix, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to know that your overall stay has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great location

Customer review rating 4.3/5

Don W. Couples - 17/02/2020 Confirmed reviews ALL

Staff were so friendly. Jake the tree climber was very entertaining.

Dear Mr. Don, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Location very good for operate drone and fake footage

Customer review rating 4.3/5

Yeyeng K. Business - 16/02/2020 Confirmed reviews ALL

I will come back to novotel Please open my video https://youtu.be/OInPWr1EDhw

Dear k., We very much appreciate your comments and your great video regarding your stay at our resort. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

great place and very well located.

Customer review rating 4.3/5

Antonino C. Friends - 15/02/2020 Confirmed reviews ALL

The hotel and the staff was so help full it was a great experience.

Dear Antonino, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had on overall great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A nice and comfortable stay

Customer review rating 4.3/5

Low Couples - 10/02/2020 Confirmed reviews ALL

A beautiful hotel with attractive decor. The reception is efficient in helping to arrange tours. The food is excellent. The scenery at the beach is breathtaking.

Dear Mr. Low, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that you had a nice and comfort stay with us. As well as, glad to rad that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager
Our most recent 20 reviews

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