Novotel Lombok Resort & Villas Hotel 4 stars

The best hotel in Mandalika with beautiful beach, sunrise & sunset.

Absolutely loved our stay , the rooms are clean , modern , spacious, location is beautiful it’s own private beach. My children loved all the activities. Can’t wait to come back and stay.

Good, only negative was room with no balcony. Water stations very positive. Staff excellent, food very good.

It was a good stay but I suggest the hotel put label which goods were free and charged. Because I drink MINERAL WATER without any label (price or otyer exolanation) on my room but surprise sueprise it was charged when i checked out.

Overall, the stay was pleasant. The rooms were good. However, something needs to be done with all those flies in the restaurant, hovering over all the food. I have been to many hot places/resorts but have never seen so much flies. It also seems like the waiters do not clean the tables well. It gives a bad impression on hygiene.

The staff and service at the hotel went beyond our expectations. We had mentioned our son had just turned 13 and when we arrived at our two interconnecting rooms, there was a beautiful cake with an icing message wishing my son an awesome 13th birthday, balloons and flower petals on the bed. What an unexpected, wonderful surprise and greeting! Our rooms were comfortable and spacious. We bought the kids the kids' program (great value). They had fun making pizzas and cake decorating. We were so impressed the kid's program had healthy options like salmon and steamed vegetables. The kid's loved every meal on the kid's programme menu. The two pools, while not large, were lots of fun for the kids as there were two little slides and a spa. The location of the hotel is gorgeous. The beach is clean with beautiful mountains in the background. Taxi fares were cheap to the restaurant strip. The only criticism is the buffet breakfast was so so in quality and variety. However, staff were always smiling and nothing was too much trouble. Overall, we thoroughly enjoyed our stay and won't hesitate in coming back. Thank you for making our stay so memorable.

Very serene, peaceful & relaxation location! Loved the villa pool & bottom pool.

The staff were friendly, the private pool villa was not so private. Problems with pool also. The food was not up to standard, the cocktails were mocktails. Generally I was disappointed as it was an expensive stay and was in the off season.

Family friendly; a village type atmosphere. Lovely location on the beach. On arrival, greeting not particularly welcoming. We asked for our Welcome drink after about 15mins. A cold facewasher would have been much appreciated. Good breakfast buffet. Would have enjoyed the asian broth & noodle option & smoothie/ granola bar as a daily option....these were my favourites. The pre-paid themed buffet options were poor value & uninspiring. The seafood night was particularly limiting. There must be non-seafood options for those who have pre- booked. Enjoyed the nightly entertainment, the sunset Yoga experience was unforgettable! Unfortunately it was cancelled for 2 consecutive nights... A major drawcard for me staying. My son loved the soccer & the wide open spaces for playing. We were warmly welcomed by Jan. Some shade over the infinity pool would be welcome. Loved all the shaded areas on the beach. The children's pool is really well designed & provides natural shade. The established gardens & carvings make the place feel authentic, simple & elegant. The photo shoot & framed pic a lovely surprise. Well done! We'd like to return again.

Overall a good experience Interior a bit dark and dated but clean Food OK but good be better Confusing situation between Hotel drivers and outside taxi drivers

Positives: Easy, simple, relaxing, care free - island time! Negatives: simple things like coffee in the room were not replaced and used cutlery left. Additionally, the "compulsory " new years dinner/party was more expensive than a fully catered harbour cruise through Sydney!

Resort well maintained and serviced with very friendly and welcoming staff.

We were very satisfied with Novotel Lombok! Great hotel, helpful and smiling staff. I didn’t find nothing what was bad during our stay! Perfect kitchen, rooms clean, nice swimming pool. The only one thing which I will change was see...

We loved our holiday at Novotel Lombok. We stayed 9 days 7 nights in twin room and 2 night in the villa. Room was really quite, comfy bed. There are some wear and tears but overal good room with nice decor. Villa was amazing, beautiful decor, and really appreciated the coffee machine. Breakfast was excellent, lunch dinner, we went though quickly al lacarte menu. Like to suggest daily special, just make it more interesting. Food overall was good, presentation a bit poor, also we felt love and pastion was missing from food. Beach awesome, daily activities are good too We went back to the spa few times as massage was beautiful.

The Novotel Lombok is a fabulous location for a family holiday. We stayed two weeks and had a great time with plenty to keep us entertained yet not too big to loose the family feel. The staff were fabulous and looked after everything we needed or wanted. The resort has a great beachfront location and is within walking distance, or a quick drive, to town for shopping and restaurants. Will definitely be back again.