Novotel Lombok Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.6/5 336 reviews

Best price
guarantee
Novotel Lombok Resort & Villas - Image 1
Novotel Lombok Resort & Villas - Image 2
Novotel Lombok Resort & Villas - Image 3
Novotel Lombok Resort & Villas - Image 4
Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555, 83573 LOMBOK, Indonesia

Description

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Water sports and daily free activities

  • Choices: Room, Villas, Private Pool Villas

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 LOMBOK
Indonesia

GPS:-8.903325, 116.297585

Telephone
Fax +62 370 6153555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  336 reviews

TripAdvisor Rating  4.1/5  2,528 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Karoly,mr A. Couples - Confirmed reviews ALL

This was the worst hotel experience of my life. There were gigantic bugs in the room. We reported this to the manager, and staff came into our room and sprayed for bugs while we were still inside. There were spiders everywhere. At breakfast, I found a hair in my omelette. Additionally, the staff could not communicate in English. Overall, it was a terrible experience.

Novovel Kuta Lombok , awesome Resort

TripAdvisor rating 5.0/5

azeta2018 TripAdvisor review

Oustanding service and food at Spice Market Resto Novotel , the Manager Pak Anto and Pak Udin was really nice, really recomended Nasi Goreng , Ayam Taliwang (ayam kampung really fresh)

Dear azeta2018, Thank you for your positive feedback regarding your stay at Novotel Kuta Lombok. We are delighted to hear that you enjoyed our service and dining experiences, particularly at the Spice Market Restaurant. Your recommendations will certainly be appreciated by our team. We look forward to welcome you back in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Customer review rating 5.0/5

Bramanti M. Families - Confirmed reviews ALL

This was the first time we stayed in Lombok and we really enjoy the experience of staying in Novotel. The location is nice and the staffs are helpful and friendly. We enjoyed the ambience and calming nature of the hotel.

Dear Bramanti M., Thank you for being our loyalty member and we appreciate your kind words regarding your first stay with us at Novotel Lombok Resort & Villas. We are delighted to hear that you enjoyed our location, friendly staff, and the calming ambience. Your satisfaction is our priority, and we hope to welcome you back in the future. Robby Irawan Front Office & Guest Experience Manager

Paying 4/5 Star Prices for 2/3 Star Experience/Quality

TripAdvisor rating 1.0/5

shaneuva TripAdvisor review

This place needs an urgent upgrade as the private villas are extremely poorly maintained. Our private pool villa was so disappointing. It had unkept gardens full of weeds, long grass around our pool that looked like it hadn't been cut for weeks as well as empty Bintang beer cans in our garden from previous guests that cleaners hadn't bothered picking up before we arrived. Also a hole/rip in the mosquito screen of our front door. Aircon stopped working and when the worker removed the filter it was filthy. A number of the young male waitstaff at breakfast/the restaurant spoke little to no English and a simple request for bread had to be relayed to 3 different people before it was understood. We cut short our stay and moved hotels due to the state of our villa. A very, very poor experience at a Novotel branded 'resort' and NOT worth the $450 AUD p/night they charge. It is a 3 star 'resort' at best (service is 2 star only). A very old, tired hotel and extremely overpriced for what is offers. The hotel seems to spend a lot of money on their general facilities and completely ignore spending on any maintenance for the pool villas.

Dear Shaneuva, Thank you for sharing your feedback regarding your recent stay at Novotel Lombok Resort & Villas. I sincerely apologize that your experience did not meet your expectations, particularly concerning the maintenance and cleanliness of your private villa. Your comments regarding the gardens, pool area, and air conditioning have been duly noted, and we understand how these issues can impact your overall enjoyment. We also regret that the communication barriers with our staff affected your dining experience. We strive to provide training and support to our team to enhance their language skills and ensure smooth service. Your insights are invaluable, and we will take them into account as we continue to improve our service standards. It is disheartening to learn that you chose to cut your stay short, and I hope you will reconsider Novotel Lombok in the future, as we are committed to enhancing our guest experience. Best regards, Robby Irawan Front Office & Guest Experience Manager

Customer review rating 4.5/5

Tony J. Solo - Confirmed reviews ALL

Excellent

Dear Tony J., Thank you for your kind words regarding our helpful staff and the beautiful setting of Novotel Lombok Resort & Villas. We are delighted that you enjoyed your stay and appreciate your feedback. We look forward to welcome you back in the near future for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 325 reviews 8.4/10 Location
  • 382 reviews 7.8/10 Room
  • 555 reviews 8.6/10 Service
  • 12 reviews 6.6/10 WiFi
  • 296 reviews 8.4/10 Beach
  • 201 reviews 7.7/10 Breakfast
  • 152 reviews 7.8/10 Cleanliness
  • 118 reviews 5.5/10 Value

Powered by Trustyou

Our other establishments nearby

Pullman Lombok Merujani Mandalika Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 (570 reviews)

At 340 m

See the hotel
All our hotels in Lombok

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.