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Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating 4.3/5 2,970 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace King Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace Twin Beds

  • Max. number of persons: 3
  • Area: From 37m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Terrace Family Room

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,970 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,220 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A great stay in Novotel Lombok

TripAdvisor rating 4.0/5

VincentCKW 27/02/2020 TripAdvisor review

Been stayed here for 3 times... there are more places to explore nowadays. What really make me feel good is the food quality, so much better than before. Staffs remain friendly and nice! Good weather for 3 days except 1 rainy day.

good place

Customer review rating 4.3/5

Halim F. Business - 24/02/2020 Confirmed reviews ALL

nice and good service

Dear Bapak Halim, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Friendly Staff

Customer review rating 4.3/5

Vishnu N. Families - 22/02/2020 Confirmed reviews ALL

Service and staff were top notch. The resort was very aged and rather unkept looking at certain places. The food on offer was below average. And it wasn't the easiest to get around with a baby stroller within the property.

Dear Vishnu, Greetings Novotel Lombok Resort & Villas. Thank you for sharing us your constructive feedback relating to your recent stay at our resort. We are sorry to know that your overall stay did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fabulous for families

Customer review rating 4.3/5

Cassie Families - 22/02/2020 Confirmed reviews ALL

We loved staying at the Novotel. The rooms were spacious, the staff were so lovely and the grounds were gorgeous. The filtered water stations around the hotel are a godsend. We cannot wait to visit again!

Dear M., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that you had an overall great experience stayed with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing so peaceful

Customer review rating 4.3/5

Peta G. Families - 21/02/2020 Confirmed reviews ALL

Staff exceptional couldn’t expect any more so close to every were cars always available traveled with 2 young families 11 altogether aged between 2 and 8 eating can be a adventure at the best staff were exceptional food was amazing can not thank you our stay amazing

Dear Mrs. Peta, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are delighted to know that your overall experience has been amazing and peaceful. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Will be back on next holiday

Customer review rating 4.3/5

Felix S. Families - 21/02/2020 Confirmed reviews ALL

Amazing beach and scenery, very nice private pool villa

Dear Mr. Felix, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are glad to know that your overall stay has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great location

Customer review rating 4.3/5

Don W. Couples - 17/02/2020 Confirmed reviews ALL

Staff were so friendly. Jake the tree climber was very entertaining.

Dear Mr. Don, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Location very good for operate drone and fake footage

Customer review rating 4.3/5

Yeyeng K. Business - 16/02/2020 Confirmed reviews ALL

I will come back to novotel Please open my video https://youtu.be/OInPWr1EDhw

Dear k., We very much appreciate your comments and your great video regarding your stay at our resort. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

great place and very well located.

Customer review rating 4.3/5

Antonino C. Friends - 15/02/2020 Confirmed reviews ALL

The hotel and the staff was so help full it was a great experience.

Dear Antonino, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had on overall great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A nice and comfortable stay

Customer review rating 4.3/5

Low Couples - 10/02/2020 Confirmed reviews ALL

A beautiful hotel with attractive decor. The reception is efficient in helping to arrange tours. The food is excellent. The scenery at the beach is breathtaking.

Dear Mr. Low, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that you had a nice and comfort stay with us. As well as, glad to rad that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Friendly well trained staff

Customer review rating 4.3/5

Philip R. Families - 09/02/2020 Confirmed reviews ALL

Out third time at the Kuta Beach Novotel and it was awesome as usual

Dear Mr. Philip, Greetings from Novotel Lombok Resort & Villas. It is our real pleasure to have you with us for the 3rd times. And that, we are glad to know that your overall stay has been awesome as usual. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another awesome stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

A serene and hospitable experience

Customer review rating 4.3/5

Karthigeyan B. S. Couples - 08/02/2020 Confirmed reviews ALL

We were looking for a quiet escape for our honeymoon and got it and more at Novotel Lombok. Staff hospitality was incredible, we were impressed by the host of activities made available, decent prices and I must give you credit for the excellent food at the hotel restaurant.

Dear Karthigeyan, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Good holiday

Customer review rating 4.3/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Staff are welcome, i had a great holiday here with nice view and nice room. But hairdryer @ my room cannot function:(

Dear Yani, Greetingas from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are glad to know that your overall holiday experience was very good, and that thank you for your concern regarding the hairdryer, it has been well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing setting but could use more choices of cuisines

Customer review rating 4.3/5

Tan T. Families - 04/02/2020 Confirmed reviews ALL

Our holidays were as expected: in a quiet and relaxing setting to be close to nature. Beach was full of debris and almost not suitable for swimming. Breakfast choices are of the same on a daily basis which makes it a bit boring. Lunch and dinners menus are also limited in choices. Sunset was fantastic, however.

Dear Thanh, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that your overall stay met your expectations. Your feedback regarding the breakfast and lunch and dinner menu have been well noted. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful beach

Customer review rating 4.3/5

Ruli H. Families - 03/02/2020 Confirmed reviews ALL

The best hotel in Mandalika with beautiful beach, sunrise & sunset.

Dear Bapak Ruli, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing , clean , wonderful staff , perfect location

Customer review rating 4.3/5

Nina R. Families - 02/02/2020 Confirmed reviews ALL

Absolutely loved our stay , the rooms are clean , modern , spacious, location is beautiful it’s own private beach. My children loved all the activities. Can’t wait to come back and stay.

Dear Nina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are absolutely pleased to know that you and your kids had amazing stay with us, and that glad to read that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager
Customer review rating 4.3/5

Ray W. Families - 31/01/2020 Confirmed reviews ALL

Good, only negative was room with no balcony. Water stations very positive. Staff excellent, food very good.

Dear Raymond, Greetings from Novotel Lombok Resort & Villas. We are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Loving the lombok's vibe in hotel

Customer review rating 4.3/5

Immay Business - 30/01/2020 Confirmed reviews ALL

It was a good stay but I suggest the hotel put label which goods were free and charged. Because I drink MINERAL WATER without any label (price or otyer exolanation) on my room but surprise sueprise it was charged when i checked out.

Dear Putri, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are sorry to read about your experience in regards to the mineral water. Please rest assured, that i will surely share your feedback to all team for our evaluation. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Pleasant stay

Customer review rating 4.3/5

Sh Families - 29/01/2020 Confirmed reviews ALL

Overall, the stay was pleasant. The rooms were good. However, something needs to be done with all those flies in the restaurant, hovering over all the food. I have been to many hot places/resorts but have never seen so much flies. It also seems like the waiters do not clean the tables well. It gives a bad impression on hygiene.

Dear Ms. H., Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are happy to read that your overall stay was pleasant. However, we are sorry to know that you had unpleasant experience due to the flies issue as well as the cleaning quality at restaurant. Please rest assured, that I have shared your feedback to all team concerns to have a proper action plan to solve the problems raised up. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful, relaxing family resort

TripAdvisor rating 4.0/5

andreabok 28/01/2020 TripAdvisor review

The staff and service at the hotel went beyond our expectations. We had mentioned our son had just turned 13 and when we arrived at our two interconnecting rooms, there was a beautiful cake with an icing message wishing my son an awesome 13th birthday, balloons and flower petals on the bed. What an unexpected, wonderful surprise and greeting! Our rooms were comfortable and spacious. We bought the kids the kids' program (great value). They had fun making pizzas and cake decorating. We were so impressed the kid's program had healthy options like salmon and steamed vegetables. The kid's loved every meal on the kid's programme menu. The two pools, while not large, were lots of fun for the kids as there were two little slides and a spa. The location of the hotel is gorgeous. The beach is clean with beautiful mountains in the background. Taxi fares were cheap to the restaurant strip. The only criticism is the buffet breakfast was so so in quality and variety. However, staff were always smiling and nothing was too much trouble. Overall, we thoroughly enjoyed our stay and won't hesitate in coming back. Thank you for making our stay so memorable.

Dear andreabok, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback relating to your recent stay at our resort! We are glad to know that you and your family had a great experience, and that pleased to read that you particularly liked the birthday arrangement we set up for your son. Moreover, we are pleased to read that you truly loved and enjoyed all the services facilities provided by our team.I am sure this feedback will encourage all of our team to keep providing best quality of services, therefore I will surely share your feedback to all team. Again thank you and we look forward to welcome you for an even better stay. Regards, Robby Irawan Front Office and Guest Experience Manager
Our most recent 20 reviews

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