Novotel Lombok Resort & Villas Hotel 4 stars

TripAdvisor rating 4.0/5 2,201 reviews
Novotel Lombok Resort & Villas
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • MATARAMPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut Lombok Tengah
83573
lombok
indonesia

Tel: +623706153333

Fax: (+62)370/6153555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS :-8.903325, 116.297585

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior King Bed

  • Max. number of persons: 3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace King Bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Terrace Family Room

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden Pool Sasak Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Private Pool Villa One Bed Room

  • Max. number of persons: 3
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICE MARKET

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Overlooking the beachfront, the uninterruppted ocean view makes the Breeze Bar an ideal place to appreciate a snack, refresh yourself with happy hour time and a wide range of cocktails and juices and enjoy the memorable sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,877 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,201 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful resort

Customer review rating 4.3/5

Leanne Couples - 29/11/2019 Confirmed reviews ALL

We recently enjoyed a wonderful and relaxing holiday at Novatel Kuta Lombok. Our initial room was great although we decided to indulge once we arrived and upgraded to a villa and loved it even more! The restaurant catered very well and prices were very reasonable. Loved the Spa, (also very reasonably priced) and enjoyed a massage every other day. Finally I would like to compliment all the lovely staff who we found to be very pleasant, efficient and professional. We definitely plan to return to Novatel again.

Dear Mrs. Leanne, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you truly enjoyed your stay with us, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Short stay otw home sweet home

Customer review rating 4.3/5

Anonymous Couples - 29/11/2019 Confirmed reviews ALL

3 nights short stay in Novotel Kuta Lombok brought us 100% lazy, restful & peaceful stay. During our stay, we were assisted by friendly & helpful staffs. Premises, room & bathroom is clean. Food is delicious but unfortunately the restaurant doesn't provide many seafood menu variety. Thank you very much to Mr. Robby Irawan who genuinely made this short stay happened to us & we are very greatfull ... Looking forward to be back to Novotel Kuta Lombok.

Dear Ibu Sri, Greetings from Novotel Lombok Resort & Villas! Thank you for sharing us your feedback relating to your most recent stay at our resort. It's always been a pleasure to have you here with us, and that glad to know that your stay this time has been a restful and peaceful. Assured, that I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we do hope to welcome you back again for another great experiences. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Lovely relaxing Hotel in a beautiful beach setting

Customer review rating 4.3/5

Ann S. Couples - 25/11/2019 Confirmed reviews ALL

We had a great time. Room very comfortable and cool. The pool is beautiful. Food and drinks delicious and the lovely staff are fantastic cannot do enough to help you and always with a lovely smile. The best Massage by Yanni who really helped my back for the remainder of my holiday. I wish I could of had another session with her but had no time. Lovely relaxing Beach setting with fab day beds that give brilliant shade so sit and while away the day in the beautiful ocean breeze and take in the view. Very peaceful and quiet. We would love to come back one day. Thank you.

Dear Ann Jacqueline S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Perfect weekend getaway

Customer review rating 4.3/5

Nicole Couples - 25/11/2019 Confirmed reviews ALL

The staff were fabulous, grounds well kept, beach beautiful. Our pool villa was lovely and breakfast on the hill was a truly wonderful experience(except we had no juice!). The day spa was just perfect and beautifully appointed.

Dear Doctor Nicole, We very much appreciate your feedback regarding your recent stay at our resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Fantastic place and a real holiday , the TEAM are there to make everything perfect. just like been home.

Customer review rating 4.3/5

Garry T. Couples - 17/11/2019 Confirmed reviews ALL

Have been coming to Novotel Lombok for many years , it does feel like home and you are treated with respect and good honest people are only too willing to help you. Its is relaxing , the food is great , the atmosphere is just right . Jan the manager has made some very nice changes over his time that I have known him and has put in bicycles which was a real appreciation for my wife , was great to ride before breaky. Wish him well in his future advancement, any hotel would be lucky to have him. He is a team builder and the staff all like and respect him. Love this place and it is a second home, cant wait to return.

Dear Mr. Garry, Greetings from Novotel Lombok Resort & Villas. Thank you for being part of Novotel Lombok's Family, it always been pleasure to have you here with us and serve you. Words are not able to describe how we feel honored to read that Novotel Lombok is like your second home. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait to welcome you back. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful Novotel Lombok

TripAdvisor rating 4.0/5

gmtaylor888 Family - 17/11/2019 TripAdvisor review

This place is like arriving at home, the staff are fantastic and everyone is polite and caring always trying to make everything just right. The management need a pat on the back as there is a real team effort here. love the place and cant wait to return.

Dear gmtaylor888, Warm greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay at our resort. We are pleased to know that your stay has been a beautiful, and that it is our most pleasure to read that you feel like arriving at home. Furthermore, we are delighted to know that you particularly liked and enjoyed the service provided by our team. Assured, that I will surely share your feedback to all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait too long to welcome you back for another great experiences. Sincerely, Robby Irawan Front Office and Guest Experience Manager

Welcoming, comfortable and relaxing.

Customer review rating 4.3/5

Paul Business - 13/11/2019 Confirmed reviews ALL

Being tired from three days of travel, a large room with a most comfortable bed and wonderful pillows made for a great start. The resort is easy to get around, has a lot of activities to offer (I went diving) and a great bar and restaurant on the beach: the crepes station was an excellent addition to breakfast. The staff were so helpful and friendly.

Dear Mr. Paul, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is a great pleasure to know that your stay has been comfortable and relaxing. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Holiday bliss with some old charm

Customer review rating 4.3/5

Norman S. Families - 11/11/2019 Confirmed reviews ALL

We were looking for all in one resort and it must be in Lombok. Location could not get any better, situated in a cove overlooking two hills. Pleasant stay, lovely staff and very accommodating considering we have 3 small children.

Dear Bapak S. We very much appreciate your feedback regarding your recent stay at our resort. We are happy to read that your overall experience has been pleasant. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing Hotel - Amazing Staff!

Customer review rating 4.3/5

Samuel M. Families - 10/11/2019 Confirmed reviews ALL

The perfect stay. The hotel staff surpassed all expectations, especially the general manager Jan Kroeckel. My family and I especially enjoyed the private villas that we booked. I will make sure to book again for a future vacation.

Dear Mr. M., We very much appreciate your comments regarding your stay at our resort. It is a great pleasure to know that you and your family had a perfect stay with us, and that glad to read that you particularly liked and enjoyed our room and facilities as well as services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Unique property but woefully under serviced.

Customer review rating 4.3/5

Jairo L. Couples - 09/11/2019 Confirmed reviews ALL

Attentive staff but significant language barrier throughout. Infrastructure in dire need of upkeep and improvement. Pervasive ant problem with gaps in all points of entry.

Dear L., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Wonderful

Customer review rating 4.3/5

Dede T. Couples - 03/11/2019 Confirmed reviews ALL

Very satisfied, room are clean, staff very kind and helpful, and beautiful beach

Dear I gde nyoman, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that your stay has been wonderful, and that glad to read that you particularly liked and enjoyed our facilities and services. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Overall very nice stay at Novotel Lombok

Customer review rating 4.3/5

Anonymous Solo - 03/11/2019 Confirmed reviews ALL

Overall very nice stay at Novotel Lombok. Main points contributing to the score: - Attractive package rate - Le Club elite benefits offered in line with the programme, myResort additional points benefit - Friendly staff & welcome by GM - Food quality - Doctor on-site Some points for improvement: - gym infrastructure date - beach towels state - evening buffet: good quality and diversity but price difference too large with a la carte

Dear Mr. Anthony, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall stay was very nice and glad to know that you truly liked and enjoyed our facilities and services provided by our team. Please assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Perfect City Escape

Customer review rating 4.3/5

Anna R. Couples - 01/11/2019 Confirmed reviews ALL

Our stay at Novotel Mandalika was as pleasant as many times we went before. Eventhought the flight was delayed for more than 2 hours but the driver who was sent by the hotel to picked us up still there waiting for us at the airport. We were quite tired but the birthday cake and the flower arrangement on the bed for my birthday cheers us up. Thank you so much for the attention ! We enjoyed our stay at the hotel since we always met friendly helpful staffs and we love the vintage traditional villa and the bathroom are spacious and clean. Maybe just the garden at the villa need a little care. It was was a pity we did not get a chance to enjoy many of the complimentary such as hair spa breakfast on the hill, cocktail or the photography, since we went on a motorbike ride to the lovely beaches nearby. It has been always nice and refreshing stay at Novotel Mandalika before going back to the routine activity in the city. Hopefully it is still a quite pleasant place even when the racing circuit is done.

Dear Anna, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been so great and that pleased to read that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another great experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Resort - Highly Recommended

Customer review rating 4.3/5

Larissa Families - 01/11/2019 Confirmed reviews ALL

We had a great time staying at the Novotel Lombok! It was perfect for a quiet family get away. The rooms were clean and had everything we needed, including a cot for our baby. The breakfast was AMAZING! Lots of choice, my favourite was the crepes. The sun huts were perfect for families, with plenty of shade and sun options to suit all. We liked the swimming pools and appreciated the fact that one was more suited to adults and the other to younger children. The staff were lovely. We were particularly impressed to be approached by the manager, Jan and for his helpful advice about day trips. I had an amazing massage in the spa - one of the best I have ever experienced. I really liked the measure the hotel went to to promote sustainability, particularly the use of refillable glass water bottles.

Dear Larissa, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience staying with us has been very relaxing, and that it is our most pleasure to read that you particularly liked and enjoyed all the services and facilities provided. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Brillant

Customer review rating 4.3/5

Alan P. Couples - 01/11/2019 Confirmed reviews ALL

We stayed at the Novotel to celebrate our wedding anniversary and could not be happier. The hotel itself is fantastic the ground very well maintained and in good order as well as the rooms that were also nice and large, well equipped and kept very clean . The staff were amazing , super friendly, professional, helpful and very obliging nothing was too much trouble for them they were a credit to the organisation and its training methods. Breakfast was very good with a large variety of hot and cold dishes (local and european). Would highly recommended this hotel.

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our great pleasure to know that your stay was brilliant, and that glad to read that you had an amazing anniversary celebration. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nice hotel with beautiful beach and friendly staff

Customer review rating 4.3/5

M. Couples - 31/10/2019 Confirmed reviews ALL

It was enjoyable. We liked the breakfast and liked the free refreshers while lying on a sun bed near the sea (fruit and water). Staff was helpful and friendly. We didn’t make use of any of other facilities like, restaurant, spa or trips etc because while probably fairly priced it was way above our budget and we preferred eating local in the kuta and surrounding villages.

Dear Arjan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience was very good. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon! Sincerely, Robby Irawan Front Office & Guest Experience Manager

Great experience

Customer review rating 4.3/5

Dany D. Business - 30/10/2019 Confirmed reviews ALL

Overall bit was great, great breakfast, great view, great hospitality. Sadly my air condition didn't work as well as itu should be. The compliment water was a bit salty so important have to drink the plastic bottled mineral water. Others we're great

Dear Mr. Dany , We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are happy to know that your overall stay has been great, however we are sorry about the air conditioner, we will take proper action to fix it, and that thank you for your construtive feedback regarding the refill bottle water, we will take a look into it deeper to check. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Reasonable Stay

Customer review rating 4.3/5

Anonymous Business - 29/10/2019 Confirmed reviews ALL

Room was ok, not as good as what I was expecting for the price for the area. Pool was smaller than I thought being a resort. Breakfast was good.

Dear Mr. Wayne, We very much appreciate for your constructive feedback regarding your most recent stay at our resort. Assured, that I will share your comments to all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Amazing vacation in paradise

Customer review rating 4.3/5

Anne C. Families - 29/10/2019 Confirmed reviews ALL

Fantastic experience: awesome staff (especially Mr Candy), amazing food, great facilities, best family room ever!

Dear Mrs. Anne, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had an amazing experience stayed with us, and that pleased to read that our staffs were able to make you feel welcomed and valued, especially Candy. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing and peaceful

Customer review rating 4.3/5

Sal Solo - 28/10/2019 Confirmed reviews ALL

Great experience, the staff were very helpful and friendly, a nice peaceful and relaxing environment

Dear Mr. s., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been very relaxing and peaceful. Assured, thatI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager
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