Staffs are nice and helpful, located next to the beach and breakfast is finely served Well done Novotel Lombok

Stayed for two nights, it was perfect, a lot of varieties for breakfast. The staffs are excellent, Thank you

On first day we came, the room was clean and cozy. But but on the second day, after we left the room for a tour, when we arrived at the room at 11 pm, the room was cleaned but after the AC was turned on, the ac was not working properly, only a gust of wind came out so the room air was hot and uncomfortable until we checkout from hotel. even though we have tweaked the AC control but it still doesn't work

We are in our late 60s but still active. Our last visit to Novotel Lombok Resort & Villa was in 2017, although there is impact of the pandemic but this Hotel doesn't lose its charms. Friendly and helpful staffs, very good breakfast, and a very beautiful beach. Love our stroll by the beach to Kuta Beach, took lots of instagram-able pictures.

Overall good experience. Need to improve front desk staff hospitality and information sharing

Beaches, hotel layout, room sizes, pool, and bar are all perfect fit for leisure

Aesthetic hotel, well located, nice and clean room

Super friendly staff, clean rooms, great location

Thank You Novotel Lombok for such a warm welcome and great service, it was a good 1 night stay for me. Everything was top notch despite some limitation due to pandemic. Definitely will come back to Novotel Lombok again anytime soon! Also shoutout to Henry for always make sure everything went smooth during my stay !

We choose this hotel because its one of the most children friendly hotel around the area. Everything is design thoughtfully and perfect for family. Kids feel like home and find their way easily around the hotel. They don't want to leave. Great staff serves us for breakfast. everyone is very nice even with this pandemic situation, Novotel lombok can maintain the services very well.

helpful marketing to accommodate our meeting needed

Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

There so many ants 🐜 and other insects in my room that cause itchy on my skin, also the a/c got leaked too, Overall, this need not just bed, bath sanitation, but also other furnitures that need more hygiene and sanitation, like sofa for example.

I like this property very much. Location is nice. It was feeling that they try to make everything a good as you can. There was young people helping in the breakfast. That was nice - it seems that hotel tries to give jobs to local people.