Novotel Lombok Resort & Villas Hotel 4 stars

Had a perfect holiday!! Thx to all staff of Novotel Lombok ❤

we were very happy..good staff dan great hospitality

I booked the superior room at the agoda. But, the hotel upgraded our room become deluxe balcony room. Even waiting for check in for quite long, since they sanitize the room first, but the reception didn't tell us before. So, quite disappointed at first, but after we know they sanitize the room first, it's okay for waiting for quite long.

Over all experience is very good, starting from the reservation was handle by Ms. Karina she is a good staff and very friendly, rooms also very good for the cleanliness and tidiness, another facilities is the pool really amazing to seeing the sunset very beautifull, restaurant for a à la carte taste is memorable the point that lack is on the breakfast maybe due to pandemic situation the variety of food reduced thats fine i consider for that but the point is a bit boring maybe for another guest who stayed more than 2 night. Over all it dosent matter and i wish i could be back to stay in Novotel Lombok

first come i get a different atmosphere, different sand and everything is fun My children are very at home and my wife really likes the surrounding scenery, a quiet and comfortable place

This was a great time... 11 nights in a tropical paradise, hidden away (at least for now) from the virus effects. For a change, we felt "normal", even if most people demonstrated great care with masks and hand sanitiser and such. I do think more could and should be done to minimise risk but it is so easy here to have a (false) sense of security. No matter, the staff, from GM Jan Kroeckel on down (special mention for Pak Risman) demonstrate such hospitality it has restored our trust in the Novotel brand. The special event on New Year's Eve was very special. Food and housekeeping exceptional every day.

Thank you Novotel Lombok to upgrade our room, Friendly staff, amazing food, great location, very recommended beachfront very stunning view and beautiful sunset Definitely we will come back soon Thank you very much xx

Swimming while watching beautiful sunset by the beach, spa, snorkeling, sightseeing to bukit mereese. Definitely will come back. Thank you

One of the best Christmas celebrations we have been to on Lombok. The food was fantastic and such a wide choice. The kids had so much and Santa even made it to Lombok! Thank you to all the staff they did an amazing job and especially to Jan the GM who made sure everyone was happy and having a great time. Thank you

The room is so comfy, the food is so nice as good as the scenery

Good stay

Novotel upgraded my stay from sasak villa into private pool villa. The location was amazing in front of the beach. The room was clean and COVID-19 certified. The staff was so helpful. I like the situation there so homey and peaceful.

family vacation is very suitable because the hotel atmosphere supports besides that it is close to the beach area. very interesting and I like

The room was Great specially with promo rate, but main problem was water in ouR room 506 was stunk , it smell so bad, and I ordered early dinner and i was sooo hungry the food came after 40 minute but main problem my rice was soo yellow and dry, like rice that was too long sat in rice cooker and i was super hungry and waited after 40 min. The rest was oke , the staff is friendly the room except the water was nice

Our luxury villa was perfect for five nights of rest and relaxation and as a base to explore Lombok. The staff where wonderfully friendly and helpful and the resort is paradise. We especially enjoyed the pools , including aqua aerobics, and restaurant. Enjoyed the stay so much we talked about making Lombok and the Novotel an annual stop for us and look forward to returning, covid permitting.