Novotel Lombok Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.5/5 401 reviews

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 LOMBOK
Indonesia

GPS:-8.903325, 116.297585

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  401 reviews

TripAdvisor Rating  4.0/5  2,280 reviews

Certificate of excellence 2022

Novotel Lombok to please the whole family

TripAdvisor rating 5.0/5

Navigator31131126218 TripAdvisor review

We have visited this hotel multiple times due to its uniqueness. It has so much character and its design is based around the Sasak culture. The beachfront location cannot be beaten with a quality wave for surfing within a 5 minute walk. All of the staff are very friendly and accommodating, especially Chakra with his big warm personality and great sense of humour. He will support you with all the activities you want to do. Sammy is very knowledgeable on surfing locations, tides, swell etc. Ask for Mustika the driver who is funny, on time, and good to converse with.

Nice 4 star resort

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice clean pretty resort at a beautiful location. Room was comfy and modern and fully functional. Dinner could have been better- Fish and chips was a bit soggy. Small complaint.

Dear Blake Alain R., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. You have my assurance that your feedback about the food has been shared with the related team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Improvable

Customer review rating 2.0/5

Sergio Business - Confirmed reviews ALL

Correct but the hotel can improve some details. Air conditioner is very noisy or cannot cold correctly. There are another rooms with the same problems. Some lights/switch in the room cannot work (r329, we also notified) Returning laundry service seems disorganized Breakfast, first 2 days the croissants was very good, after that were dry.

Dear Anthoni Nelson s., Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You have my assurance that your feedback has been shared with the related team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Very accommodating, super friendly staff

Customer review rating 5.0/5

Justin B. Families - Confirmed reviews ALL

The staff went above and beyond to help us they were fantastic and so was the property. I will certainly stay here again

Dear Justin B., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our services from the staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Paradise location for character hotel

Customer review rating 5.0/5

Santha W. Couples - Confirmed reviews ALL

Really friendly welcome and we took the offer to upgrade our room to a villa which was truly stunning. Although the hotel is 25 years old the villas have such charm and character and the air conditioning is excellent. The well established trees and gardens make the hotel so beautiful and are a haven for birds. Service throughout was so friendly from all the staff and the free activities organised by the beach team are also well worth taking up. Plenty of sunloungers by and on the beach with a beautiful infinity pool and two smaller pools, all with character. Can't wait to return!

Dear Santhakumari W., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our most facilities as well the services from the staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

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Other web-users rate our hotel

  • 148 reviews 7.9/10 Location
  • 285 reviews 6.7/10 Room
  • 323 reviews 9.1/10 Service
  • 7 reviews 6/10 WiFi
  • 201 reviews 8.1/10 Beach
  • 107 reviews 6.5/10 Cleanliness
  • 88 reviews 8.6/10 Breakfast
  • 61 reviews 3.8/10 Value

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