Novotel Santa Cruz de la Sierra 5 stars

Customer review rating (ALL Rating) 4.5/5 152 reviews

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AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO, 0000 SANTA CRUZ, Bolivia

Description

Hotel extras

  • Take in a unique landscape that shows a different side to the city.

  • Dream of infinite possibilities in Live'N Dream beds with smart pillows.

  • Intuitive spaces that let you make time for the moments that matter most.

  • Whether it's focus or relaxation, create your own experiences here.

  • Experience good times and create memories that last forever.

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Twin Room

Photo out of - Superior Twin Room

Unwind in our twin room with a bay window and enjoy the perfect balance of style and panoramic views.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Single bed(s)
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Where restful sleep is possible. Guests will wake up fully energized thanks to our Live N Dream beds and smart pillows.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

See availabilities

Enjoy absolute tranquility and take in the city with panoramic views from your room. Where experience reaches new heights.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

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Crack open your favorite book, meditate or watch a movie while sitting in our bay window. Feel reinvigorated in our rooms where dreams come to life.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

See availabilities

Experience complete serenity, rest and fully enjoy yourself.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

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Time to rest, time to connect. Connect with the authenticity of Santa Cruz. Combine work and creativity. Take in top-floor views that will change your perspective, where each moment is a unique chapter.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 58 m² / 624 sq ft

Bedding

King size bed(s) x1

See availabilities

Hotel location

Novotel Santa Cruz de la Sierra

AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO
0000 SANTA CRUZ
Bolivia

GPS:-17.7856687, -63.2130936

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • VVI Additional charge
  • INT VIRU VIRU Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 145 rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • 145 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Limousine

  • Limousine

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • Indoor playground for children
  • Play area

Well-being

Outdoor pool

  • Outside

Inbalance

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Soho Craft Kitchen & Bar

Photo out of - Soho Craft Kitchen & Bar

Soho: Bolivian + international fusion cuisine in a unique space. Connected lounge, restaurant, bar, terrace and pool for unrivaled experiences. Enjoy unforgettable dining with new flavors and sensations.

Cooking style
International
Capacity
200
Accessibility
Accessible service
AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO, 0000 Santa Cruz, Bolivia
Telephone +591 3551212

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Light menu

Soho: Bolivian + international fusion cuisine in a unique space. Connected lounge, restaurant, bar, terrace and pool for unrivaled experiences. Enjoy unforgettable dining with new flavors and sensations.

Discover the essence in our bar and be amazed by the creativity of our cocktails. Each drink is a masterpiece of flavors, elegantly presented in a modern and welcoming atmosphere.

Your time, your way, in a heated outdoor pool surrounded by nature.

Boost your energy and self-care. Whether you're here on business or with family, stay in shape with complete peace of mind.

The day a new story begins: an experience shared with the ones you love and where new memories are made.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  152 reviews

Customer review rating 4.5/5

Franz N. F. G. Families - Confirmed reviews ALL

Dear Franz: Thank you so much for choosing our hotel and for your kind words. It was truly a pleasure having you and your family with us! We sincerely appreciate your preference and understanding while our swimming pool was undergoing improvements. We are working to make it even better for our guests. We hope to welcome you and your family back very soon so you can enjoy our renewed and improved pool. We look forward to seeing you again! Warm regards, Claudia

Customer review rating 5.0/5

Christian E. K. R. Business - Confirmed reviews ALL

Dear Christian: Thank you so much for your wonderful review and, above all, for choosing Novotel once again. It truly means a lot to us to know that you enjoyed your stay, even if it was just for one night. We are delighted that you appreciated the room upgrade, our breakfast, the gym, and especially the warm and friendly service from our team. Your kind words are the greatest reward for our daily efforts to create memorable experiences for our guests. It was a pleasure to have you with us, and we sincerely hope to welcome you back very soon for another enjoyable stay. Warmest regards, Claudia

Customer review rating 4.5/5

Heidi A. B. Business - Confirmed reviews ALL

Dear Heidi, Thank you so much for your beautiful review and for choosing to stay with us. It was truly a pleasure to welcome you and your friend during your nine-day stay. Your kind words mean so much to me. I am delighted to know that you enjoyed our breakfast and that our team helped make your stay a memorable one. It was my pleasure to assist you, and I sincerely appreciate your recognition. Thank you again for your trust and preference. We hope to have the pleasure of welcoming you back very soon. Our doors will always be open for you! With warm regards, Claudia

Customer review rating 3.5/5

Ingrit M. Families - Confirmed reviews ALL

Dear Ingrit: Thank you very much for your visit and for taking the time to share your experience with us. We truly appreciate your kind words and your valuable feedback, which we will carefully consider to improve our service. We look forward to welcoming you again soon. Have a wonderful weekend! Best regards, Claudia :)

Customer review rating 5.0/5

Alexandre F. L. Friends - Confirmed reviews ALL

Dear Franz: Thank you so much for choosing our hotel and for your kind words. It was truly a pleasure having you and your family with us! We sincerely appreciate your preference and understanding while our swimming pool was undergoing improvements. We are working to make it even better for our guests. We hope to welcome you and your family back very soon so you can enjoy our renewed and improved pool. We look forward to seeing you again! Warm regards, Claudia

Customer review rating 5.0/5

Christian E. K. R. Business - Confirmed reviews ALL

This time I only stayed for one night at the Novotel. My experience was very positive. The check-in was smooth, and the room was very well organized. Thank you for the upgrade. Breakfast is plenty and gym is well equipped. The staff is very helpful and friendly.

Dear Christian: Thank you so much for your wonderful review and, above all, for choosing Novotel once again. It truly means a lot to us to know that you enjoyed your stay, even if it was just for one night. We are delighted that you appreciated the room upgrade, our breakfast, the gym, and especially the warm and friendly service from our team. Your kind words are the greatest reward for our daily efforts to create memorable experiences for our guests. It was a pleasure to have you with us, and we sincerely hope to welcome you back very soon for another enjoyable stay. Warmest regards, Claudia

Customer review rating 4.5/5

Heidi A. B. Business - Confirmed reviews ALL

I was there with a friend for nine days. The staff was wonderful! The breakfast was always delicious and available early! We loved our stay!

Dear Heidi, Thank you so much for your beautiful review and for choosing to stay with us. It was truly a pleasure to welcome you and your friend during your nine-day stay. Your kind words mean so much to me. I am delighted to know that you enjoyed our breakfast and that our team helped make your stay a memorable one. It was my pleasure to assist you, and I sincerely appreciate your recognition. Thank you again for your trust and preference. We hope to have the pleasure of welcoming you back very soon. Our doors will always be open for you! With warm regards, Claudia

Customer review rating 3.5/5

Ingrit M. Families - Confirmed reviews ALL

I would give full score if it wasn't for the horrible and unprofessional check out experience at the Novotel in Santa Cruz in the month of April. The hotel is beautiful, well located, restaurant and bar offerings are great and the staff was amazing.  In particular Miguel and Beatriz at the restaurant and Claudia at reception. We had special needs with my elderly mother and staff went out of their way in every sense. The areas to improve are the showers, the doors and floor levels allow water to run huge pools inside the bathroom making it cumbersome and unsafe. The mattresses, in particular room 708 have met their expire date. Ours were changed after requesting. Some plugs for electronics do not work or are broken. Checkout was a nightmare. Due to illness, we had to prolong our stay and I made payments ahead of time at every extension of our stay. At check out, the last payment for 2 rooms did not appear in the registry and it took over 30 min. for reception to recognize the mistake. To ensure we did not miss our plane, the receptionist said that she would sort it all out and that she would follow up electronically with the final invoice. 5 days later, no action has been taken. Very disappointing.

Dear Ingrit: Thank you very much for your visit and for taking the time to share your experience with us. We truly appreciate your kind words and your valuable feedback, which we will carefully consider to improve our service. We look forward to welcoming you again soon. Have a wonderful weekend! Best regards, Claudia :)

Customer review rating 5.0/5

Alexandre F. L. Friends - Confirmed reviews ALL

Very Nice team! Lovely room, Nice view from the room! Thank you in Particular a Kévin, Patrice y Feliciano!

Customer review rating 5.0/5

Cepeda J. Business - Confirmed reviews ALL

It was great. Higher rooms have an amazing view. I was pleasently surprised by the good food in the a la carte options: Burger good, bowls good, picanha good. Location was convenient, not he best area for commercial or night life walking, but safe area. Overall a good stay.

Customer review rating 4.5/5

Christian E. K. R. Business - Confirmed reviews ALL

Everything about the stay was very positive. The hotel has a good location even if not in teh core business district. The building is modern. The rooms are very well equipped and better than the average Novotel furnishing. The restaurant offers good breakfast, gym and pool allow to relax

Customer review rating 5.0/5

Martin L. Business - Confirmed reviews ALL

Our stay at Novotel was a great experience. The hotel is clean and had all the amenities we needed. The staff was friendly and very helpful. We were very comfortable here and would recommend this hotel to anyone who is looking for comfort and great service! Thank you from your friends from Canada!

Customer review rating 5.0/5

Marcela E. A. P. Business - Confirmed reviews ALL

Me encantó todo en especial el desayuni

Buenos días: Estimada Marce, ¡Muchas gracias por tu comentario y por calificarnos con 100/100! 🥰 Nos alegra muchísimo saber que disfrutaste tu estadía con nosotros, especialmente el desayuno. ¡Te esperamos pronto! 💛🍽️🛏️ Feliz día, Claudia

Customer review rating 4.0/5

Richard J. M. Business - Confirmed reviews ALL

Miy bueno

Buenos días: estimado Richard, gracias por darse su tiempo y compartir con nosotros su experiencia. Esperamos su visita pronto. Feliz día, saludos. Claudia

Customer review rating 1.5/5

Oliver D. R. V. Business - Confirmed reviews ALL

me dieron la habitación para discapacitados

Estimado Oliver: Gracias por compartir su comentario. Nos gustaría aclarar que la reserva fue realizada a través de su empresa, reservando todo el Hotel, nosotros contamos con dos habitaciones especialmente adaptadas para personas con movilidad reducida. Estas habitaciones, además de cumplir con las normativas de accesibilidad, están a disposición de todos nuestros huéspedes para garantizar su comodidad. Lamentamos no haber tenido la oportunidad de recibir su comentario durante su estancia, ya que hubiéramos podido atender su inquietud de inmediato y buscar una solución más adecuada en ese momento. Agradecemos que hayan elegido nuestro Hotel y quedamos a su disposición para una próxima estadía. ¡¡¡¡ Los esperamos¡¡¡ Atentamente, Claudia

Customer review rating 4.0/5

Roger A. Q. A. Business - Confirmed reviews ALL

Una estancia agradable pero la única observación es que no tenia la plancha para ropa, para mi fue algo de no creer, fui a un evento y confiado de que podría alistar mis cosas en el hotel pero no fue así

Estimado Roger: Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Nos complace saber que su estancia fue agradable en general. Queremos informarle que sí contamos con planchas disponibles en el hotel, y estas se entregan a solicitud de nuestros huéspedes. Nos hubiera gustado haber podido ofrecerle este servicio con antelación. Agradecemos sus comentarios y, en futuras estancias, estaremos encantados de proporcionarle la plancha a su llegada o cuando lo solicite. Esperamos tener la oportunidad de recibirle nuevamente y hacer de su próxima visita una experiencia aún más cómoda. Feliz día, Claudia

Customer review rating 0.5/5

Lisset M. A. H. Friends - Confirmed reviews ALL

El joven de la madrugada exactamente el de las 12 de la noche su trato pésimo

Buenos días: Estimada Lisset, queremos aclarar que no recibimos ninguna solicitud previa por parte de ustedes ni de la línea aérea para realizar un aviso o despertar programado. Según la información proporcionada, fue la aerolínea quien notificó directamente a cada pasajero respecto al horario y coordinación del traslado. Nosotros colocamos la información en el ingreso del Hotel. Por esta razón, el recepcionista no tenía asignada la responsabilidad de realizar ese aviso ni contaba con información para tomar acción al respecto. Nos preocupamos, cuando ustedes no salían. No obstante, lamentamos si la atención en ese momento no fue percibida como cordial. Agradecemos su retroalimentación, que nos permite seguir mejorando nuestro servicio y atención. Quedamos a su disposición para cualquier consulta o asistencia adicional. Saludos cordiales, Claudia

Customer review rating 2.5/5

Marcelo A. D. C. M. Couples - Confirmed reviews ALL

Prefiro que minha avaliação não seja publicada. Infelizmente não tive uma boa recepção ao chegar no hotel, já havia pago uma parte da estadia com pontos, tinha inclusive e-mail com essa informação, mas foi cobrado em meu cartão o valor integral, percebi na hora e a recepcionista fés estorno d. valor e fez uma outra cobrança com o valor restante, não recebi um pedido de desculpas pelo ocorrido, mas ela foi cordial no atendimento. Como não identifiquei estorno d. valor em meu cartão, e para piorar recebi alerta de cancelamento da minha hospedagem, que inclusive está como cancelada até o momento em meu aplicativo. Assim enviei e-mail ao Novotel e a Claudia me respondeu pedindo para que eu ficasse tranquilo e aproveitasse a minha hospedagem. De forma geral o hotel é muito bom, a equipe de limpeza ótima, mas esse inconveniente realmente nos deixou tristes, já me hospedei no Novotel de Salvador, São Paulo e Santiago, e tive ótimos atendimentos. Mas, fiz o checkout, paguei uma água, que foi meu único consumo no hotel, pois preferimos optar pelo Fogo de chão e Lá casa Del Ramba para refeições, e fiz a viagem de retorno a casa. Hoje identifiquei que o valor cobrado erroneamente foi estornado, obrigado. Mas a minha reserva no aplicativo da All ainda consta como cancelada. Enfim, esperava uma comunicação e gentileza global da rede All, mesmo quando me hospedei sem possibilidade de acúmulo de pontos, reservando pelo booking.com, por exemplo, não havia passado por uma experiência como essa, fica a observação. Obrigado a Claudia que se posiciona e forma muito profissional e responde prontamente, e a equipe de forma geral é muito solicita, espero que tenha sido um episódio isolado esse e que haja uma melhor comunicação entre os hotéis e a rede All. Obrigado

Buenos días: Estimado Marcelo, Ante todo, queremos agradecerle por tomarse el tiempo para compartir su experiencia. Nuevamente mil disculpas, sinceramente por el inconveniente ocurrido durante su check-in y comprendemos el impacto que esto pudo haber tenido en su percepción de nuestro servicio. Nos gustaría reiterar que, efectivamente, el error en la tarjeta fue detectado y corregido de inmediato en el momento, respetando las condiciones originales de su reserva. Se trató de una falla humana aislada, al igual que el cancelamiento de su reserva, por la cual pedimos disculpas, y ya hemos reforzado nuestros procedimientos internos para evitar que situaciones similares se repitan en el futuro. Es importante mencionar que, buscando ofrecerle una atención ágil y eficiente, su habitación fue entregada antes del horario habitual de check-in (15:00 h), lo que pudo haber contribuido a que se produjera esta confusión en el proceso. Aun así, esto no justifica el inconveniente vivido y agradecemos su comprensión. Valoramos profundamente su fidelidad a la marca Novotel y su reconocimiento hacia nuestros colaboradores y al equipo de limpieza, quienes se esfuerzan por brindar una experiencia de calidad a todos nuestros huéspedes. Gracias por elegirnos. Esperamos poder recibirle nuevamente en un futuro cercano para que su próxima estadía refleje plenamente el estándar de servicio que nos esforzamos por ofrecer. Atentamente, Claudia

Customer review rating 3.5/5

Jose M. E. L. D. D. Business - Confirmed reviews ALL

No entiendo que apliquen la doble tarifa (2 noches) en entradas antes D. la hora del checking. No haciendo ningun tipo D. detalle por ser ORO. Se cobraron 2 noches por 21 horas D. estancia. Entiendo que cada hotel tiene su politica pero tomare otras opciones en Santa Cruz.

Estimado Sr. E.. Me dirijo a usted para aclarar la política D. check-in y checkout D. nuestro hotel. Al aceptar la reserva con nosotros, se le informó sobre nuestras promociones Gold, que incluyen un horario D. check-in específico y una tarifa especial. Al llegar antes D. lo establecido usted acepto el cargo adicional. En su caso, usted salio también en la madrugada. Por lo tanto, el cobro adicional debió ser mayor al que se hizo. A pesar D. esto, queremos destacar que se benefició D. una tarifa más baja gracias a nuestra promoción Gold. Agradecemos su comprensión y esperamos que haya disfrutado su estancia con nosotros. Si tiene alguna pregunta o inquietud adicional, no dude en hacérmelo saber. Atentamente, Claudia

Customer review rating 5.0/5

Sergio A. B. J. Couples - Confirmed reviews ALL

Me gusto todo

Customer review rating 4.5/5

Wendy H. Solo - Confirmed reviews ALL

Enjoyed my 9 days stay..room always clean .

Other web-users rate our hotel

  • 23 reviews 8.6/10 Location
  • 69 reviews 8.3/10 Room
  • 112 reviews 8.5/10 Service
  • 42 reviews 8.5/10 Breakfast
  • 38 reviews 8.4/10 Food
  • 38 reviews 8.3/10 Amenities
  • 37 reviews 9.1/10 Vibe
  • 35 reviews 8.7/10 Cleanliness

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