Sofitel Kuala Lumpur Damansara bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 2.480 ulasan

Sofitel Kuala Lumpur Damansara - Image 1
Sofitel Kuala Lumpur Damansara - Image 2
Sofitel Kuala Lumpur Damansara - Image 3
Sofitel Kuala Lumpur Damansara - Image 4


Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Spa mewah di Damansara

  • Koneksi Prancis

  • Destinasi baru di Damansara Heights

  • Perpaduan Keramahan khas Malaysia dan Art de Vivre Prancis.

  • Berlokasi strategis, bisa berjalan kaki dari stasiun MRT, 15 menit dari Bukit Bintang.

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Akomodasi kami

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Lokasi hotel

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur

GPS:3.14675, 101.661444

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  2.480 ulasan

Peringkat TripAdvisor  4.5/5  1.486 ulasan

Sertifikat keunggulan 2023

Unfriendly staff

Catatan Tripadvisor 1.0/5

irfan893 Keluarga - Ulasan TripAdvisor tersertifikasi

I requested via email to have my deluxe accommodation upgraded to a club room before I ever booked a stay at the hotel. However, they said they didn't receive an email and the room was booked that day when they got to the hotel. I nodded and went into the space. The hotel still has club rooms, according to my inspection of the rooms on the Accor apps, which is the official website. It left me feeling really let down. I was also assigned an uncomfortable room that faced another building when I got there. When I called the front desk, the person who answered the phone was unfriendly and said that every room was the same. I received this from a five-star hotel. That evening, I also sampled the buffet; the café staff's service was unfriendly, and the man's discussion lacked professionalism. Due to the intense heat, the café's conditions are quite uncomfortable. Additionally served cold are the side dishes. I got a free drink because I'm an Accor member, but getting it required some work. They claim you can use it from 11 a.m. to 11 p.m., but when I got there at 10 p.m., they told me it was closed. Given the quality of service I've received, I regret remaining here a little.

Dear irfan893, Dear Muhammad Irfan Ibrahim, Thank you for taking the time to share your detailed feedback with us, and we sincerely apologize for the disappointments you experienced during your stay. Your comments are important, and we take them seriously as we continuously strive to improve our services. We regret any miscommunication regarding your upgrade request and the room assignment. This falls below our standards, and we will investigate to prevent similar occurrences in the future. We also apologize for the unfriendly interactions you encountered and we will address this with our team. We appreciate your feedback about the conditions in the café, including the discomfort caused by the heat and the quality of the buffet. Your comments on the water pressure have been noted, and we will work to address this issue promptly. Regarding the discrepancies in using your free drink as an Accor member, we apologize for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with a more positive and seamless experience. Regards. N. Mageswary - Guest Experience

Superb experience

Catatan Tripadvisor 5.0/5

Scenic39447934012 Ulasan TripAdvisor tersertifikasi

The bed are so good..comfortable Service very good..hope can stay here again.The place so convenience. Housekeeping/room service very kind i never had experience like this before Toilet very clean,foodnice

Dear Scenic39447934012, Thank you for sharing your delightful feedback. We're delighted that you found the beds comfortable and enjoyed the excellent service from our team. It's heartening to know that our location was convenient for you. Your kind words about our housekeeping and room service team are truly appreciated; we strive to create memorable experiences, and we're glad we could make a positive impact. We're also pleased to hear that you found the toilet very clean and enjoyed the food. Your satisfaction is our priority, and we look forward to the opportunity of hosting you again in the future. We value your feedback and hope to continue providing exceptional experiences. Regards. N. Mageswary - Guest Experience

Great experience near the office

Catatan Tripadvisor 5.0/5

Marcela B Ulasan TripAdvisor tersertifikasi

Stayed in a luxury room, the bed was great, spacious room with everything I needed. The hotel is close to our office, close to MRT, shopping mall in front of it. Daily service was very good, we had Yunos and team taking very good care of our room. Breakfast was varied with international options, so good to have it included. Starbucks and other options walking distance.

Dear marcelabU3005DW, Thank you for taking the time to share your positive experience during your recent stay at our hotel. We are thrilled to hear that your stay was enjoyable and that you found our location and services to be convenient. It's fantastic to know that you had a great experience in our luxury room, and that the bed and spacious room met your expectations. We understand the importance of having everything you need during your stay, and we're pleased to hear that you found our amenities to be accommodating. We're also glad to know that our proximity to your office, the MRT, and the shopping mall added to the convenience of your stay. It's always our goal to provide a seamless experience for our guests. A special shout-out to Yunos and the team for taking excellent care of your room. We'll make sure to pass on your appreciation to them. We believe that attentive service plays a crucial role in making our guests feel welcome and well taken care of. It's wonderful that you enjoyed our varied breakfast options, including the international choices. We're pleased to offer a diverse menu to cater to different preferences. Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay. Regards. N. Mageswary - Guest Experience

A stay made in Heaven!

Catatan Tripadvisor 5.0/5

Sekarah Ulasan TripAdvisor tersertifikasi

Beautiful hotel with top notch hospitality. The amenities are fantastic, the room was clean, comfortable, and super cozy, the breakfast spread was wide and super delicious and the service from the staff is remarkable. It made my wife’s birthday staycation extra special. A special shout out to Yunos who made sure our room was spotless and attended to our needs above and beyond our expectation in a very polite and professional manner.

Dear Sekarah, We were absolutely thrilled to receive your heartwarming review. Thank you so much for taking the time to share your experience with us. We're delighted to hear that your stay at our hotel was nothing short of heavenly. Creating memorable experiences for our guests is our utmost priority, and we're overjoyed to know that our hospitality, amenities, and services contributed to making your wife's birthday staycation extra special. Your kind words about the cleanliness, comfort, and coziness of our rooms, as well as the delicious breakfast spread, mean the world to us. We strive to provide a truly exceptional experience, and it's incredibly rewarding to hear that we succeeded in exceeding your expectations. A special shout-out to Yunos for going above and beyond to ensure your room was spotless and attending to your needs with such professionalism and politeness. We will make sure to pass on your appreciation to him personally. We genuinely appreciate your feedback and the opportunity to be a part of such a special celebration. It's guests like you that make our commitment to hospitality so fulfilling. We look forward to welcoming you back for more memorable stays in the future. Wishing you and your wife many more wonderful moments and celebrations. Regards. N. Mageswary - Guest Experience

It was a great experience !

Catatan Tripadvisor 5.0/5

Rajeshwary Keluarga - Ulasan TripAdvisor tersertifikasi

The rooms were clean and well maintained . The layout well planned and spacious . The hotel itself was design beautifully and modern. The breakfast buffet was amazing catering to many cuisines. Best we had in a while. Yunos took great care with our room and was very helpful. We would definitely be back again … nice to be lost amongst the concrete jungle in this blissful place!

Dear Rajeshwary, We are absolutely delighted to receive your wonderful feedback. Thank you for taking the time to share your experience with us. It brings us immense joy to hear that your stay was a great experience. We're thrilled that you found the design of the hotel beautiful and modern, creating an inviting atmosphere for our guests. Your compliments on our breakfast buffet are truly appreciated. We take pride in offering a diverse and delicious selection of cuisines, and it's fantastic to hear that it was the best you've had in a while. A special thank you for recognizing Yunos for his great care and helpfulness during your stay. We believe that exceptional service plays a significant role in creating memorable experiences for our guests, and we will be sure to share your kind words with him. Thank you once again for choosing our hotel. Regards. N. Mageswary - Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 668 ulasan 7.3/10 Lokasi
  • 1.684 ulasan 8.2/10 Kamar
  • 1.721 ulasan 8.3/10 Pelayanan
  • 20 ulasan 3.9/10 Internet
  • 740 ulasan 8.5/10 Kenyamanan
  • 694 ulasan 7.1/10 Kebersihan
  • 507 ulasan 7/10 Sarapan
  • 401 ulasan 9.1/10 Suasana

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