Sofitel Kuala Lumpur Damansara bintang 5

Dear irfan893, Dear Muhammad Irfan Ibrahim, Thank you for taking the time to share your detailed feedback with us, and we sincerely apologize for the disappointments you experienced during your stay. Your comments are important, and we take them seriously as we continuously strive to improve our services. We regret any miscommunication regarding your upgrade request and the room assignment. This falls below our standards, and we will investigate to prevent similar occurrences in the future. We also apologize for the unfriendly interactions you encountered and we will address this with our team. We appreciate your feedback about the conditions in the café, including the discomfort caused by the heat and the quality of the buffet. Your comments on the water pressure have been noted, and we will work to address this issue promptly. Regarding the discrepancies in using your free drink as an Accor member, we apologize for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with a more positive and seamless experience. Regards. N. Mageswary - Guest Experience

Dear Scenic39447934012, Thank you for sharing your delightful feedback. We're delighted that you found the beds comfortable and enjoyed the excellent service from our team. It's heartening to know that our location was convenient for you. Your kind words about our housekeeping and room service team are truly appreciated; we strive to create memorable experiences, and we're glad we could make a positive impact. We're also pleased to hear that you found the toilet very clean and enjoyed the food. Your satisfaction is our priority, and we look forward to the opportunity of hosting you again in the future. We value your feedback and hope to continue providing exceptional experiences. Regards. N. Mageswary - Guest Experience

Dear marcelabU3005DW, Thank you for taking the time to share your positive experience during your recent stay at our hotel. We are thrilled to hear that your stay was enjoyable and that you found our location and services to be convenient. It's fantastic to know that you had a great experience in our luxury room, and that the bed and spacious room met your expectations. We understand the importance of having everything you need during your stay, and we're pleased to hear that you found our amenities to be accommodating. We're also glad to know that our proximity to your office, the MRT, and the shopping mall added to the convenience of your stay. It's always our goal to provide a seamless experience for our guests. A special shout-out to Yunos and the team for taking excellent care of your room. We'll make sure to pass on your appreciation to them. We believe that attentive service plays a crucial role in making our guests feel welcome and well taken care of. It's wonderful that you enjoyed our varied breakfast options, including the international choices. We're pleased to offer a diverse menu to cater to different preferences. Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay. Regards. N. Mageswary - Guest Experience

Dear Sekarah, We were absolutely thrilled to receive your heartwarming review. Thank you so much for taking the time to share your experience with us. We're delighted to hear that your stay at our hotel was nothing short of heavenly. Creating memorable experiences for our guests is our utmost priority, and we're overjoyed to know that our hospitality, amenities, and services contributed to making your wife's birthday staycation extra special. Your kind words about the cleanliness, comfort, and coziness of our rooms, as well as the delicious breakfast spread, mean the world to us. We strive to provide a truly exceptional experience, and it's incredibly rewarding to hear that we succeeded in exceeding your expectations. A special shout-out to Yunos for going above and beyond to ensure your room was spotless and attending to your needs with such professionalism and politeness. We will make sure to pass on your appreciation to him personally. We genuinely appreciate your feedback and the opportunity to be a part of such a special celebration. It's guests like you that make our commitment to hospitality so fulfilling. We look forward to welcoming you back for more memorable stays in the future. Wishing you and your wife many more wonderful moments and celebrations. Regards. N. Mageswary - Guest Experience

Dear Rajeshwary, We are absolutely delighted to receive your wonderful feedback. Thank you for taking the time to share your experience with us. It brings us immense joy to hear that your stay was a great experience. We're thrilled that you found the design of the hotel beautiful and modern, creating an inviting atmosphere for our guests. Your compliments on our breakfast buffet are truly appreciated. We take pride in offering a diverse and delicious selection of cuisines, and it's fantastic to hear that it was the best you've had in a while. A special thank you for recognizing Yunos for his great care and helpfulness during your stay. We believe that exceptional service plays a significant role in creating memorable experiences for our guests, and we will be sure to share your kind words with him. Thank you once again for choosing our hotel. Regards. N. Mageswary - Guest Experience