Dear Serban A., Thank you for your wonderful feedback and continued loyalty to Sofitel Kuala Lumpur Damansara. We are truly delighted that your second stay was another flawless experience, and that you enjoyed the Prestige Suite, Club Millésime lounge, our restaurants and convenient location. It is especially rewarding to know that Ekbar, Hariz, Salim, Key and Lia made your lounge experience memorable. Your kind compliments for our Reception and Concierge teams are also greatly appreciated. We will certainly share your recognition with all the associates mentioned. Thank you once again for your trust and support. We look forward to welcoming you back for many more exceptional stays with us. Regards, N. Mageswary - Guest Experience

Dear Victor R., Thank you for your positive rating and thoughtful feedback. We are delighted that you enjoyed our spacious rooms, comfortable king-size bed and well-appointed bathroom. A special thank you for recognising Jet from our Front Office team. Your kind compliments will certainly be shared with him. We also appreciate your suggestions regarding the breakfast selection, particularly the variety of local dishes and pastries. Your feedback will be shared with our Culinary team for review and improvement. We look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another enjoyable stay. Regards, N. Mageswary - Guest Experience

Dear Adil E., Thank you for sharing your feedback. We sincerely apologise for the unacceptable room conditions and inconvenience caused by the musty smell, non-functioning sink and refrigerator, as well as the issues with the room facilities. This is certainly not the standard of comfort and quality we strive to provide. Your feedback will be escalated to our Housekeeping and Engineering teams for immediate attention and improvement. We deeply regret your disappointing experience and hope to have the opportunity to restore your confidence in us. Regards, N. Mageswary - Guest Experience

Dear Catherine B., Thank you for your perfect rating and kind feedback. We are delighted to know that you had an excellent stay and that our peaceful surroundings made your experience even more enjoyable. It is rewarding to know that we exceeded your expectations. We look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another memorable stay. Regards, N. Mageswary - Guest Experience

Dear Saidi Z., Thank you for your kind feedback. We are delighted to hear that Sofea at Reception provided professional and attentive service throughout your stay. We truly appreciate your recognition of her helpfulness and warm smile, and we will be sure to share your compliments with her and the team. We look forward to welcoming you back to Sofitel Kuala Lumpur Damansara. Regards, N. Mageswary - Guest Experience

Dear Thierry M. A. B., Thank you for your rating and for sharing your feedback following your first stay with us. We’re pleased to hear you had an overall positive experience and found the room comfortable. We sincerely regret that the breakfast selection and quality, pool area, and TV channel offerings did not meet your expectations. Your comments, particularly regarding the pastries, jams, and availability of TV5 Monde, are valuable and will be shared with the respective teams for review and improvement. We hope to have the opportunity to welcome you back and provide an even better experience. Regards, N. Mageswary - Guest Experience

Dear Nadia Z., Thank you for your wonderful rating and kind feedback. We are delighted to know that you had a very pleasant stay and enjoyed our convenient location with easy access to nearby amenities. We truly appreciate your support and look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another enjoyable stay. Regards, N. Mageswary - Guest Experience

Dear salem d., Thank you for your rating and honest feedback. We are glad to know that you had a generally pleasant stay, but we regret that some aspects did not meet your expectations. Your concerns regarding the breakfast, family room configuration, and housekeeping cleanliness are well noted and have been shared with the relevant teams for follow-up. We appreciate your comments and hope to have the opportunity to provide you with a more satisfying experience on your next stay. Regards, N. Mageswary - Guest Experience

Dear Santiago Thomas, Thank you for sharing your feedback. We are pleased that you appreciated our convenient location. We sincerely apologise that the welcome and warmth you received at reception did not meet the level of hospitality you expected from Sofitel. Your comments are valuable to us, and we will continue to coach our team to deliver a more genuine, warm and welcoming experience to every guest. We hope to have the opportunity to welcome you back and provide a more memorable Sofitel experience. Regards, N. Mageswary - Guest Experience

Dear Jean Chateau, Thank you for your wonderful and detailed feedback. We’re delighted to know that you enjoyed your stay and appreciated the quality of our facilities and services, including the swimming pool, breakfast, gym, and Club Millésime. We’re also pleased that you found the refillable water bottles in the room convenient and appreciated our sustainability initiative. We sincerely apologise for the discomfort caused by the room temperature and the difficulty in adjusting the air-conditioning intensity. Your feedback has been shared with our Engineering team for review to ensure greater comfort for our guests. Thank you for your kind recommendation. We look forward to welcoming you and your family back for another pleasant and comfortable stay. Regards, N. Mageswary - Guest Experience

Dear Touati T., Thank you for your wonderful review. We are delighted to know you enjoyed our excellent cleanliness, convenient location, and smooth check-in and check-out experience. Your special recognition of Shafi and Firdaus, and the rest of our team is truly appreciated. We will be sure to share your kind compliments with them as encouragement for their attentive and welcoming service. Thank you for your recommendation. We look forward to welcoming you back to Sofitel Kuala Lumpur Damansara for another memorable stay. Regards, N. Mageswary - Guest Experience

Dear Eric T., Thank you for sharing your feedback and for rating your stay. We are pleased to know that you had a generally pleasant stay with us. However, we sincerely apologize for the hot water issue you experienced and for the bar service falling short of your expectations. Your comments have been shared with our Engineering and Food & Beverage teams for review and improvement, as we strive to deliver the high standards associated with Sofitel. We appreciate your valuable feedback and hope to have the opportunity to provide you with a better experience in the future. Regards, N. Mageswary - Guest Experience

Dear drisse A., Thank you very much for your perfect rating and wonderful feedback. We are truly delighted to know that our team was able to assist you during the stressful situation with your lost passport and that it was successfully recovered. Your kind recognition of Fairuz’s professionalism and kindness is greatly appreciated and will be shared with them and the team. We look forward to welcoming you back again for another excellent stay. Regards, N. Mageswary - Guest Experience

Dear Cedric R., Thank you for your kind feedback and for rating your stay. We are pleased to know you had a pleasant 2-night stay with us. Your support is truly appreciated. We look forward to welcoming you back again in the near future. Regards, N. Mageswary - Guest Experience

Dear Johnson R., Thank you for sharing your feedback with us. We are glad to hear that you had a comfortable transit stay. At the same time, we appreciate your comments regarding the shuttle service and accessibility to the city. Your feedback is valuable and will be taken into consideration as we continuously look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back again in the future. Regards, N. Mageswary - Guest Experience

Dear Siew C. L., Thank you for the rating. We’re delighted to hear you had a comfortable stay and look forward to welcoming you back. Regards, N. Mageswary - Guest Experience

Dear Alexandre L., Thank you for your kind words! We’re delighted you enjoyed our friendly staff, breakfast, and comfortable rooms. We hope to welcome you back soon, and perhaps next time, you can explore more of the city with ease. Regards, N. Mageswary - Guest Experience

Dear yasmina b., Thank you for your kind feedback. We're thrilled you enjoyed your stay and appreciate your compliments to our concierge. We also take note of your check-in and out experience and will work on improving it. We look forward to welcoming you back soon. Regards, N. Mageswary - Guest Experience