The front desk are so collaborative especially Ms.Joan that support me for revised my stay invoice when i did check out then I forgot my invoice to take, but when I email the hotel to send it to me, then they support me by send it to my email. Ms.Joan support me for upgrade my room with many thanks to all the team members

The staff was Very accommodating, the management was so kind and keen, the service was excellent specially at the reception which makes you feel happy and relaxed.

Very nice interior, Very comfortable

Everything was great except the bathroom drainage which takes time to flush. Also booking agent is less responsive

Very friendly environment to leave with professional and courteous staff and secured environment. The transportation system is not friendly because careem /taxis not easy to get most of the time, I suggest the management should arrange bus service to metro station every four hours for some hotel guests because not all of us have cars / can afford paying for taxis each time to get out of JVT 3 area costing about AED 50.

There was a delay in check-in. We have done web check-in, still we had to wait at the lobby for more than 30 minutes. House keeping is excellent. Very good staff and immediate attention. There is no table to use the laptop. The dining chairs are delicate.

Check-in was a breeze. The one bd rm apt is very spacious. The mattress is rather firm and rather feels a little too hard for me. Also, the dining chairs and working desk chair is not comfortable to sit on at all. It seems to be cheap IKEA like furniture but the couch in the living room is good. Gym is 24 hrs and the equipment is brand new and of very good quality! I did not use the pool. Thyme restaurant has very good breakfast. I tried the dinner buffet once and did not find it good value for the money. Hotel is good for business or leisure. There are lot of spaces for socializing / working. Noise level is low except the window cleaning buggy's cable kept banging on our window and that was quickly resolved once I called the front desk about it. One thing I prefer is walk-in showers but this place has bath tubs.

I had an issue in the room, i contacted front desk and then received a call from the Manager Mr Fadi Khoury. He helped me out and made sure i am satisfied and the room suits me and my wife. He made everything possible and made my stay much easier.. very nice man.

Nice experience overall, with front desk being the area to improve: Check-in was long and difficult, although there weren't many guests.Our key stopped working at some point, and we were never able to speak to someone at the front desk, who all seemed to be running in circles. Other than this, food was delicious, and room were nice and clean. Staff were fantastic, especially Amirdeen (bellman), Kushna (bellman).

The hotel is clean & new , location is good

We lived our stay. Extremely comfortable bed. View from balcony was great. Loved having a washing machine. Pity we didn't try breakfast.

(+)tea, coffee, friendly staff. (-)Over priced for 4-star hotel. No enough charging points in the bed Bed not comfortable at all.

We stayed for the hotel's first month since opening and were fortunate to meet many of the wonderful stuff. No problem was unsolvable and always with a smile.