Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,345 reviews
Mercure Warwickshire Walton Hall Hotel & Spa
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Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG
walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Contact email

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :   18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodations

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Suite

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

One Bedroom Apartment

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Two Bedroom Apartment

  • Max. number of persons: 5
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE ORANGERY

Type of cuisine: Bistro

Oranges and Lemons Brassiere Restaurant light and spacious overlooking the beautiful Victorian gardens.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEMON TREE

Photo non contractuelle / Strictly non binding

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

6,607 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,345 reviews

Miss

Customer review rating 3.9/5

Kay E. Business - 17/01/2020 Confirmed reviews ALL

I was there for conference, all was good, but the vegan menu lacked imagination.

Dear Kay, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was interested in your comments regarding the vegan menu, as a vegetarian i completely understand. I will review this quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Overall good ... spa needs a little updating and food revising

Customer review rating 3.9/5

Chris Couples - 16/01/2020 Confirmed reviews ALL

Was good but unfortunately i came down with a sick bug. Not blaming it on yourselves. Spa was a little run down with nearly all showers out of use and paint pealing off the walls with a bad sewerage smell in certain places. Food in restaurant was not great....main meal burger was red raw and cold when it came out. All staff where great and friendly.

Dear Chris W., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Work is planned for the leisure club, however timescales are not set yet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24
Customer review rating 3.9/5

Paul S. Business - 15/01/2020 Confirmed reviews ALL

Very enjoyable

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Joanne Hammick Ian Chaplin General Manager 01…24

Very appalling

Customer review rating 3.9/5

Miranda C. Friends - 14/01/2020 Confirmed reviews ALL

The stay was very very horrible. The rooms were very basic and old. Room 430 had a nasty horrible sewage smell all through out our stay. We also felt very discriminated against at dinner. We were made to sit so far away from everyone that the divided was very obvious and apparent. The sauna also had a horrible smell that we could not bear to sit in it for 1 minute. Everything about our stay was horrible considering that it’s a 4* hotel, l will definitely rate this hotel a 2*.

Dear Miranda C., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Hammick General Manager 01…24

Very comfortable excellent food great service

Customer review rating 3.9/5

Brian Families - 14/01/2020 Confirmed reviews ALL

Has a retired decorator a repaint is in order for the outside but it’s brilliant place to stay very nice staff

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Short Break

Customer review rating 3.9/5

Keely S. Couples - 13/01/2020 Confirmed reviews ALL

• Wonderful spa afternoon and very attentive, kind and thoughtful masseuse • Very nice staff in spa (let me borrow £1 for a locker) • Room very comfortable • Waitress in restaurant was very kind and once again very attentive to our dietary needs. Really fabulous attitude, even the next morning dealing with what sounded to be a difficult customer

Dear Keeley, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Very disappointing.

Customer review rating 3.9/5

Kirstie Couples - 12/01/2020 Confirmed reviews ALL

We arrived and had to move rooms as the room we had been given was tatty and things were old and broken. The new room was better thankfully and the receptionist was helpful. The food at dinner on the Thursday night was awful. I am pretty sure things had been reheated and that the 'pie' was a pukka pie and not homemade as it stated. We had a spa day the next day and the 'spa' is the shoddiest I have ever been too. I think that the building was originally a sports hall or something similar and then made to be a 'spa' which does not work. The lockers did not work and the changing room smelt of urine. The steam room smelt of damp and was not pleasant. My hot stone 'massage' was the worst I have ever had. My therapist thought it was appropriate to talk to me throughout the whole treatment telling me about her life (even though I made it clear I did not want to chat). Honestly, I could tell you her whole life story. She then proceeded to lean across me to access the oil instead of walking round the bed like good therapists do. She also pointed out my birthmark on my back, PICKED at it and then asked me what it was and said it 'didn't look good'. I mean, how unprofessional and personal. The refreshment facilities at the spa were a joke. There were never any cups and glasses when you needed them and there was a disgusting bowl of old dried coffee (with coffee that was stuck to the sides) with a spoon in it for you to make coffee with. Nothing about the 'spa' was relaxing at all. We went for lunch to the restaurant and my boyfriend had to send his sandwich back. Half of the contents that were stated on the menu were not in the sandwich and the bread was stale. I mean, how hard is it to get a sandwich correct?! This was rectified quickly by the helpful waitress but if I was a chef sending continuously bad food out, I clearly wouldn't care about my job or the reputation of the hotel and its food. The food and service at dinner got better on the Friday evening so I am assuming the weekend staff and weekend chef then came in. Also, there was Christmas music playing everywhere. It was 2nd and 3rd January so just depressing to have that playing still in the New Year. Staying at this hotel was the worst £360 I have ever spent and I will never stay at a Mercure hotel again.

Dear Kirstie, Thank you for taking the time to complete the Voice of the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments in relation to your first bedroom and will discuss the issues you have raised with my Housekeeping and Maintenance Managers for further investigation. I apologise also for you poor experience in the Spa, I have shared this with the team and there will be additional training for those that require it. I can assure you that guest feedback, both positive and negative is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently provide a superior service. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board, corrective action will be taken were necessary. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager

Lovely few days away!

Customer review rating 3.9/5

Julie Y. Families - 11/01/2020 Confirmed reviews ALL

Despite the heating not working properly and the toilet leaking, we had a lovely break. Staff were friendly and food was good, Would have been a 10 but for the problems in our room.

Dear Julie Y., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the plumbing issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Fantastic Christmas Spa and Dinner Dance

Customer review rating 3.9/5

Jo M. Friends - 10/01/2020 Confirmed reviews ALL

Spa, food, disco and bed and breakfast were, as always, superb. The staff are so attentive. Already booked for Christmas 2020

Dear Jo, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, see you in December! Sincerely, Joanne Hammick General Manager 01…24

very good

Customer review rating 3.9/5

Mr. C. Couples - 09/01/2020 Confirmed reviews ALL

Staff were helpful and polite, the only thing noted was there was only one lounger chair in the room.

New Year’s Eve

Customer review rating 3.9/5

Mrs R. S. Families - 09/01/2020 Confirmed reviews ALL

Danielle was very helpful throughout the booking process. Food was lovely as were our rooms. Our serving staff were very friendly. Biggest issue was feeling forgotten about as we had a private dining room. I had to go and find a member of staff to ask for the mints, teas and coffees we had paid for as part of our meal because by 11pm we hadn’t been served them, and he was rather abrupt and rude. He grudgingly came for our order but we never received the mints we had paid for. A minor detail I know but when you invest a lot of time, energy and indeed money into an evening it’s the little details that really matter. Another minor issue was the man who checked us in circled the wrong room on the map so we walked around for 20 minutes with bags and two young children in the dark and drizzle to find it. Only one member of staff wished us happy new year and that was at breakfast the next morning. Overall my party paid over £1100 between us for the experience and I can’t really decide yet whether it was indeed value for money.

Generally a good stay but a few details could be improved

Customer review rating 3.9/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Generally a good stay. Staff friendly and welcoming and service good. However we booked early check in for 10am and the room was not ready when we arrived at midday. In addition, staff gave incorrect directions to room. Had to go back to reception to clarify and staff member who then accompanied us didn’t know where room was either which left us wandering about the hotel hunting for room with our cases. Generally a lovely stay but a little attention to detail would improve.

Dear Leonie P., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always useful to receive balanced feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Great staff poor accommodation

Customer review rating 3.9/5

Chris G. Families - 07/01/2020 Confirmed reviews ALL

Checked in online but this wasn’t noted upon arrival and had to go through the process again. Paid £800.00 when checking in online but then had to pay another £210.00 upon arrival even though the agreed rate was £647.00? The apartment is in desperate need of renovation. Water started leaking through the bathroom roof on the day we arrived 02.01. Maintenance came AM 03.01, water leaked again that evening. Reported again. Manager came out to inspect 04.01 as water was still leaking. No alternative apartments were available. The apartment had two bathrooms so my son and I used the shower in the leisure club, which was far from ideal. We departed Sunday 05.01 and the water continued to leak taking pieces of plaster off the ceiling. We stayed dinner, B&B food very good but evening menu very limited and didn’t change at all of the course of our stay. Restaurant staff were all fantastic. Lovely lady from Lemington Spa was great, she served us dinner on the Friday and breakfast on Saturday and Sunday. Sorry I did get her name but she’s a credit to the hotel. Leisure club staff all very friendly and helpful. Leisure club itself getting very tired and dated. The grounds were absolutely stunning. Spoke to Jonnie the manager who knocked 25% percent off the accommodation bill, which I thought was still very poor when you bear in mind the issues with the accommodation were never resolved over the entire course of our stay. Photos and videos available if required

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to once again express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Hammick General Manager 01…24

Spa was filthy, couldnt walk around with no shoes on!

Customer review rating 3.9/5

Louise B. Couples - 06/01/2020 Confirmed reviews ALL

I was really disappointed with the stay, after reading the awful reviews published before we stayed I did get in contact directly with the hotel who reassured me that it was a one off occasion for the bad reviews. I can tell you that this isnt the case. First impressions were great but.. The spa is abosolutely filthy, the carpet in the dry room is covered in stains, the floor throughout the pool was dirty, the shower didnt work properly, empty plastic cups everywhere and the pool was very cloudy. The only thing we used was the sauna, and we had to ask for slippers to walk around it was that bad! The changing rooms were also vile, blue bleach around the base of the toilet and splashed on the floor. The lockers look like they havent been wiped out for months. Just a dirty place which I wouldn't have expected from such a large hotel group. This was the first experience of the hotel so as you can imagine we didnt actually go back to the spa which was upsetting as I travelled just over 2 hours for my partners birthday as a special treat. The room was lovely, but I did pay extra for a superior room. The food on the evening, was very very basic. To the point where my partner has suggested it was like weatherspoons food. Nothing special about it at all. I had noticed a number of guests commenting the same as us. I wouldn't be coming back to stay at this hotel, and I would question staying at another Mercure because of this. I regularly travel for business and this is probably one of the worst hotels I have stayed at for a number of years. Real shame.

Dear Louise, Thank you for taking the time to complete the Voice of the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments and will discuss the issues you have raised with my team for further investigation. I can assure you that guest feedback, both positive and negative is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently provide a superior service. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and we look forward to welcoming you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager 01…24

Mrs E.

Customer review rating 3.9/5

Donna E. Couples - 06/01/2020 Confirmed reviews ALL

Very relaxing and comfortable

Friendly welcoming staff if a little stretched disorganised

Customer review rating 3.9/5

Mike L. Families - 06/01/2020 Confirmed reviews ALL

Overall it was a positive experience with evidence that all staff were trying hard to be positive in the face of some difficulties with the upkeep of the hotel and it’s provisions.

Nice location, lovely staff, although rooms need some TLC

Customer review rating 3.9/5

Jodie Couples - 04/01/2020 Confirmed reviews ALL

The staff throughout the hotel were lovely and we enjoyed a visit to the spa. I can’t comment on treatments as it was New Year’s Day and so there wasn’t the option. The rooms and restaurant facilities however leave a lot to be desired, damaged and stained furniture isn’t what I’d expect from a Mercury hotel.

Dear Jodie, Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Hammick General Manager 01…24

Great

Customer review rating 3.9/5

Caroline Families - 04/01/2020 Confirmed reviews ALL

The accommodation was outstanding although one of our heaters was broken. The pool and spa were fantastic. The only down side was the evening meal. This was very poor. The portion sizes were extremely small and had no vegetables. Other than that we had a fab time.

Satisfactory but could of been better

Customer review rating 3.9/5

J C. Couples - 04/01/2020 Confirmed reviews ALL

Our room had no heating; breakfast in bed was cold when finally arrived; having to go back into the main house for meals and swimming was a bit of a pain, but the room was very quiet and peaceful

Dear Joanne, Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne Hammick General Manager 01…24

Fantastic New Year

Customer review rating 3.9/5

Joanne B. Friends - 04/01/2020 Confirmed reviews ALL

Great venue for a gathering really relaxed and comfortable. Bar prices a little scary. Food was lovely especially at breakfast.

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