Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

The room was a little tired. The window frames needed painting, the lampshade was stained and and bath plug and bath tap was broken. The hotel was housing refugees and the rubbish outside the hotel block housing them was appalling. There was rubbish everywhere which was then blowing into the surrounding parkland. It honestly was appalling. The breakfast at the hotel was great, although, it’s seemed little bit chaotic on the second day. Overall the stay was ok but not without disappointment.

Very friendly and helpful staff. Good spar and pool facilities. Good size room and very clean throughout.

The stay itself was faultless. The booking process was atrocious. It took me over two weeks to secure a reserved room for a wedding party. My complaints vis Resolver were never addressed.

After booking the Moncrieffe suite last May, we had problems getting replies from the hotel during our planning stage. Phone calls repeatedly went unanswered and we had to make visits to get any progress. We were getting extremely concerned that emails went unanswered and it wasn't until we got Paul McDonnell, the Sales Office Manager, involved a few weeks before the event did we start to feel that we had a viable event. On the night, we and our 50+ guests really enjoyed ourselves. The catering and bar staff looked after everybody. The meal was served promptly and was enjoyed by all. Allergies (some serious) were well looked after. We have had excellent feedback from all guests that they enjoyed the venue, the meal and the whole evening. Overnight stays were good in very spacious rooms.. We would happily recommend the hotel and staff to anyone considering booking / planning a similar event.

We were really made to feel welcome. Your lovely staff were so happy to help and to be of service. All in all a really good experience.

This hotel was probably lovely at some point but it needs a good clean. Staff were mostly young and inexperienced. The whole experience was ok but not good. I wouldn’t return.

Pleasant and just what we needed for an overnight stay . Complimentary bottle of wine helped needed more staff , service was slow. Shame the original house / Hotel wasn’t made more use of . It is a beautiful building but very tired.

Following the recent COVID restrictions we were looking for somewhere we could look at a different set of four walls. Have stayed at Accor group hotels in Europe and the US, but not so much in the UK. Decided on somewhere close to home, but remote enough for us to not feel we could have just had a day out. Found this hotel which sounded just what we would like. the arrival was a revelation. A long drive to a super hotel with lots of green space round it. Lovely rooms, comfortable beds, tasty breakfast and excellent evening meals. As with most hotels at the moment, not a huge number of guests. Housekeeping restricted due to COVID, but always responsive to requests for extras for the room. Easy driving distance of Stratford-Upon-Avon, Warwick, and a number of art galleries and a motor museum. We didn't manage to fit much in, but enjoyed walking round the grounds and watching the wildlife on the river. We will have to visit again.

2 lights and extractor no Woking in bathroom.

Nice room, very pleasant and helpful staff. Really enjoyable weekend

we stayed in a 2 bed roomed self-catering apartment, I believe they are the converted stables, new, freshly decorated, well fitted with everything you could need, close to the pool and spa.

On our recent stay we were upgraded to an apartment in the coach house "Albany Suite" i think it was called. Unfortunately some of the windows were left open which resulted in a lot of flies being in the room. Once we got back to the room at night we found the toilet didnt flush, we did report this to the reception staff in the morning on check out.

I have been fortunate enough to stay in some stunning hotels in amazing locations across the world. This hotel is one of them….. set in a beautiful building in beautiful landscape. However, the cleanliness of the room and attentiveness of the breakfast manager was a little disappointing. There were dust and cobwebs on the walls and light fittings an on top of the shower head. There was pink mold in the shower tray and oily marks on the bed sheets. The furniture is looking a little tired but could live with that. The breakfast manage walked past me and my partner at least 3 times. Eventually a waiter came to seat us. The rest of the breakfast staff were extremely attentive and polite. It was a little surprising that there was no room-service too.

We stayed for one night only, after a wedding nearby. We arrived late at night. The reception was well-staffed and we were quickly and efficiently welcomed. We got upgraded to a cottage in the grounds. So far so good. We were given a map to find it. It was pitch dark outside, the lighting was very limited, and eventually we went back to reception and someone actually took us to our cottage. The name on the door was faded to unreadability and it had no number. Frankly, we would never have gone in, or tried our key in the lock, even if we had managed to find it. We only needed a bedroom with a bathroom, and got 2 bedrooms a kitchen and a sitting room as well. I can't comment on them, as all we did was find the one bedroom with a bathroom and get into bed! But I can say that it was lovely and warm, and very clean. After a lovely comfortable night's sleep, we headed off for breakfast. The buffet was great, with a wide chpice and something for everyone. We enjoyed it very much. The only problem was that very pleasant, but over-zealous, waiters kept trying to remove my plate whilst I was still eating from it! This was irritating, but worse - there seemed to be a shortage of cutlery and if ours (which we had taken from an empty nearby table anyway) got taken away we would not be able to eat any other items from the delicious buffet, having nothing to eat it with! For example, I could have another croissant, and as much butter as I liked, but not a knife to put the butter on it. People from our party were putting the cutlery in their pockets when they went for "seconds". After the fourth attempt by a waiter to remove my half-enjoyed croissant I'm afraid I said "Go away!" I would not normally want to be rude in a public place. He did. Checkout was fine. No fuss. Very straightforward. My experience of this hotel was that it was a cross between The Ritz and Fawlty Towers.

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed