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Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating 3.9/5 7,578 reviews

ALLSAFE approved hotel

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Mercure Warwickshire Walton Hall Hotel & Spa
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+ 11 Services

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 22 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Our restaurants and bars

Oranges and Lemons Brasserie

Type of cuisine: International

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Oranges and Lemons Bar

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

7,578 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,505 reviews

Lovely location

Customer review rating 2.5/5

Bev O. Couples - 26/07/2021 Confirmed reviews ALL

Nice hotel in a lovely location but a few problems. We ordered a bottle of white wine for the room and got there to find it was red but not a big problem as they changed it. The main problem for me was the spa facilities. I got up early to swim at 7am - I waited outside for 15 mins only to be told then that the person opening up was “stuck in traffic” and wouldn’t be there for another 15 mins. I was booked in for breakfast at 8 am so couldn’t go back and we were leaving early to go to Wales. Disappointing.

Lovely grounds

Customer review rating 4.5/5

Sara J. Couples - 26/07/2021 Confirmed reviews ALL

Extensive grounds, not too manicured, good walk. Pool and leisure facilities excellent. Staff friendly and helpful. Good breakfast.

Fabulous hotel, clean, good air condition the food was excellent .

Customer review rating 5.0/5

Angela &. R. H. Couples - 26/07/2021 Confirmed reviews ALL

We had a lovely stay at your hotel with the restaurant serving excellent food. Our room was very impressive was very clean, had a lovely views over the estate, nice bedding/towels, the tea and coffee tray and air conditioning first class and the hotel has plenty of secure parking. The service from the new staff was excellent they did a good job my full admiration to them under the circumstances following the shut down although some still in training but very keen to please. I heard very few guests complain but those that did must understand to get and train new staff is difficult enough but to get this beautiful hotel up and running again takes time. So your new guests that stay must be patient and they will have a great time with excellent value included. We will be back to stay again!!!!

Good stay though no aircon so was quite warm

Customer review rating 3.5/5

Jan Couples - 26/07/2021 Confirmed reviews ALL

Booked a Groupon offer so good value. It was one of the hotest days so room was very warm. It was clean and in a lovely setting. Only downside for us was that as we had already eaten a big Sunday lunch just wanted a snack in the evening but there were only full meals available so we had to go to the village and buy a sandwich and snack I

Enjoyed our stay, lovely grounds and friendly hotel

Customer review rating 4.5/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Lovely experience

Great location and grounds

Customer review rating 3.5/5

G Couples - 25/07/2021 Confirmed reviews ALL

Stayed 1 night. Grounds were very impressive. Room itself was ok. Oddly there was what looked like blood spatter up the lamp shade next to bed. Room overall ok but bit dated

Mostly good

Customer review rating 3.5/5

Carly Friends - 25/07/2021 Confirmed reviews ALL

Not as good as the last time I stayed in June.

Beautiful setting for a wedding

Customer review rating 4.0/5

Jennie Families - 25/07/2021 Confirmed reviews ALL

We were staying for a Wedding on the Saturday. I was fine with the distances from our room to the various other places we needed to get to, but my husband found some of the distances quite demanding. We could have used the car to get from Orchard Mews to the main restaurant or to Walton Hall, but it seemed a little OTT. The accommodation was good, although it would have been nice to be able to open the french doors to let a bit more air in when we were in the room. My husband would have appreciated some sort of handrail to get in and out of the bath for a shower.

Lovely setting. Great location.

Customer review rating 4.0/5

Chris G. Friends - 25/07/2021 Confirmed reviews ALL

Really special and lovely room in the old house although terribly hot as the windows had all been screwed closed.

Lovely place ok stay

Customer review rating 3.5/5

Robert B. Families - 25/07/2021 Confirmed reviews ALL

Beautiful surroundings ,let down by average to poor service . I have stayed here a few times before and probably will again due to location . However due to COVID we were not allowed to go to the bar ,the service to tables can only be described as terrible as staff (and there were plenty ) walked past the table i had facing the bar and failed to acknowledge me trying to get served. Breakfast was pretty much the same with large queues waiting for cereal bowls and the staff member who was asked to sort the problem dissappeared without helping. Also i have received an email today saying my ACCOR Points are to expire in September due to not using them - which makes me think i have not had any more added for my visit - please sort this !!!!

Terrible service from Manager and restaurant.

Customer review rating 1.0/5

E J. Friends - 25/07/2021 Confirmed reviews ALL

Where to start... I have a formal complaint in from a week ago where the manager Dale said he would contact us the same day. That has not been done a week later. I've no idea if he's actually dealing with the complaint. I have chased up with emails and phone call and my sister even popped back in and nothing. I was at the hotel for my sisters hen party. First the restaurant didn't have tables next to each other for dinner (which requested and was told fine) they had to move another hen party which also I'm sure they weren't that happy about. We had dinner booked at 7. I tried to help them out by saying we could pre order but never got a response. So on the day we order and to cut a very long story short... 10:30 still sitting there no dessert or drink and I'd had no dinner due to finding blue melted plastic in my first dinner. Where I was told they don't know where it came from as they have no blue plastic in the kitchen.. that in itself is a worry. My tables mains came out the same time as the starter my other table waited an hour for there main after having starters before us. Also we one waiter bring prosecco over. We said we hadn't ordered that and the waiter said loudly for God's sake! They had no idea where dinners were going and also. The party next too us were banging the table with cutlery the service had got so bad. It was an awful experience for my sister who I thought I was taking to a nice hotel. It wasted all our evening on top of that we had prepaid for the dinners and food we didn't even receive. Yet still no manager contact. I could go on.... But on a positive note the hotel has the most fantastic spa employees. They are a credit to you.

Ok but not great

Customer review rating 3.5/5

Will S. Business - 25/07/2021 Confirmed reviews ALL

Disappointing breakfast for a £12 price tag (no muesli - limited fresh fruit and pre-packaged pastries!) Helpful friendly staff, especially Philippa who tried to help me with wifi drop outs in my room - wifi was a shame as I was there to work and the connection was intermittent and thus frustrating. Room was adequate, clean if a little shabby.

Not as Advertised and described on line or in the photos.

TripAdvisor rating 1.0/5

maree5jones 25/07/2021 TripAdvisor review

Hotel chosen as it was close for a family wedding. Problems from beginning of stay. Room booked not available (one bedroom apartment). Substitute cleanliness poor with door security problems. When room changed to booked apartment there was a pigeon nesting with young right outside front door and dive bombing exit. Moved again to ordinary room which was inadequate for our requirements and curtailed our booking by coming home after the wedding instead of staying another night. The Managers Jonny and Dale did their very best as did Sharon Wood the Operations Manager to sort out the problems. Sharon had only been in the position for 3 weeks. The hotel was very shabby and had a very uncared for appearance. Whilst the new part of the hotel and Walton Hall is showed on the website they do not show the outside of many of the older buildings which are in a poor state of repair and where the apartments are located.

Lovely site, need to focus on the detail

Customer review rating 4.0/5

Mike Solo - 24/07/2021 Confirmed reviews ALL

Stayed in the hall for a couple of nights and was a lovely site to do so. Need to pay attention to the detail though as there was thick dust in clearly visible public areas and within the room there were bits that had clearly been overlooked. Some of the furnishings are a little worn out as well. The restaurant was ok but nothing special, the pricing structure is odd that you choose how many courses you want and the price reflects that I.e. a basic pasta dish is the same cost as a lamb rump. Service was a little disorganised as well. Swimming pool was clean and easy to access. I got a good deal for the room so am satisfied but attention to detail is required and it has huge potential.

Nice Short Break

Customer review rating 4.0/5

Stephen R. Couples - 24/07/2021 Confirmed reviews ALL

This was a nice pleasant 3-night break for my wife and me, helped by the beautiful weather. The timing of our stay coincided with the date for the Covid-19 lockdown restrictions lifted, so it was a bit strange for us and the staff but all was handled by the hotel brilliantly. Apart from the disappointment of the onsite restaurant food quality and extortionate cost, on our first night, I would have said it was a 10 out of 10 and the fact they forgot the free bottle of wine for paying for the room upgrade

Pleasant one night stay,but disappointing evening meal.

Customer review rating 4.0/5

John R. Families - 24/07/2021 Confirmed reviews ALL

Once again a pleasant and comfortable stay in this hotel,with good use made of leisure facilities.Shame that Covid protocols had been relaxed and that many staff and guests alike had stopped distancing/wearing masks/etc.,although I appreciate that since 19/7 this is allowed. Only disappointment was the evening meal which failed to match those on previous stays-both the chicken and vegetables being dry and I suspect over-kept in warming cabinets.Breakfast good as ever.

Beautiful grounds and location

Customer review rating 4.5/5

Sharon K. Couples - 24/07/2021 Confirmed reviews ALL

A nice comfortable room that had all we needed for our stay. Everything inside the room was clean and in very good condition. All the staff were friendly and provided good service. Walton Hall itself was a beautiful old building and the hotel grounds were beautiful for an early morning stroll. The newer part we stayed in was not as attractive from the outside but every room had either a terrace or a balcony which is very rare in a UK hotel. We enjoyed being able to have a swim during our stay. We would definitely stay again. Warwick, Leamington Spa and Stratford on Avon were a short drive away.

Lovely location

Customer review rating 3.5/5

Elaine Couples - 24/07/2021 Confirmed reviews ALL

We enjoyed our stay however there was a few issues Room needed to be updated There was plenty of staff about but poor service

Very nice location and comfortable hotel with friendly staff.

Customer review rating 4.0/5

Pat M. Friends - 23/07/2021 Confirmed reviews ALL

The food and standards were good but the service was slow probably due to staff shortages owing to the pandemic. Otherwise we had a lovely time and would be pleased to return.

Disappointed with the menu

TripAdvisor rating 4.0/5

lovedolphin100 17/09/2020 TripAdvisor review

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

Thank you for your review, I am pleased you enjoyed your stay at the Mercure Walton Hall Hotel. We are pleased to be open now after lock down and the limited menu available is designed to provide popular food that pleases the majority. I am sorry this was not what you expected of the Oranges and Lemons Bar and Restaurant however i am pleased to read that you found the rest of your experience to be agreeable. The menu changes frequently as we edge ever closer to 'normality' and we hope that the bistro style menu will be back soon. Kind regards Joanne

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