Mercure Warwickshire Walton Hall Hotel & Spa

Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 2,031 reviews

See on a map

Description

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

ALLSAFE approved hotel

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON, WELLESBOURNE
CV35 9HG WALTON
United Kingdom

  • STAGECOACH FROM STFORD:  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS:52.169574, -1.582747

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,031 reviews

TripAdvisor Rating  3.5/5  3,713 reviews

Disappointing, and unsatisfactory

TripAdvisor rating 2.0/5

1960mikeE TripAdvisor review

The initial room we were given was horrible. I have stayed in better, bigger, cleaner rooms in a travel lodge for half the cost of this hotel or less. The plug in bath had been pulled out and was in soap holder. There was a faulty light in the bathroom and the surfaces were not clean. In the room itself the window sills dirty. There was nowhere for two people to put clothes other than tiny wardrobe (no shelves, no drawers, only hanging) which already contained a battered and bent rickety ironing board. After complaining we were upgraded to room 4 in 16C hall. A completely different building. However we were left to try and find the room on our own. The room was better, and much bigger, but tired and somewhat dilapidated. The carpets had stains. The windows were filthy on the outside, I doubt if they had been cleaned in 6 months. Again nowhere to put clothes other than a small hanging space in a wardrobe, we will be living out of our suitcases. Breakfast the following morning was an completely underwhelming experience, with poor, matter-of-fact service, and luke warm food. To end it all, when we got back to our room that evening we found that there was a disco for a wedding reception going on immediately below our room which didn’t finish til 1am. All in all, a very poor stay. Not good at all. Will not stay at a Mercure again.

Location good, rooms and food service sadly lacking for the price

Customer review rating 2.5/5

T Couples - Confirmed reviews ALL

Rooms had no air con and with 28 degree heat we didn't sleep for two nights. Torn curtains in room, two singles beds put together that were so uncomfortable. The rooms needed alot of tlc inside and out. the food service had only one menu for every meal. Management of dining was very poor. Forgotten drinks ordered, orders being lost, pieces of meal missing. Outside sitting area was tired, old and has no umbrellas on tables for the extreme heat. Manicure was extremely poor, facials were great. The use of pool, sauna and steam room was only up side to this stay. The grounds of the older hotel were peaceful and lovely to walk around. We, like many others hadnt been away for three years, found this to be more stressful than relaxing.

Terrible service and run down place.

Customer review rating 0.5/5

Stephanie Couples - Confirmed reviews ALL

The atmosphere was terrible, on arrival staff were very unhelpful and not welcoming in the slightest. We had a hotel room booked and were punted out into an apartment. We had dinner in the hotel which took over 1 hour for the food to arrive and was poor quality for price. The following morning we went for breakfast at 09:30 to be looked up and down and told they were setting up the tables for lunch (when breakfast finished at 10:00). Horrible experience, extremely disappointed in a so called 4* hotel.

Dear Stephanie Thank you for taking the time to review your recent stay at Mercure Walton Hall Hotel and Spa and please accept our sincere apologies for the disappointments and frustrations. We strive to deliver consistent services to all our guests at all times and did not achieve our objetctive during your stay. I am disappointed to read your comments and note your scores and it is unfortunate that you did not enjoy all component sof your stay. I have discussed your feedback with my team particulalry your recption and food and beverage experiences as the services you received fell short of the objectives we have set ourselves to achieve. Thank you once again for taking the time to contact us and please be reassured that we have taken your comments on board during our processes to continuously improve our deliverables. Our sincere apologies to you again Yours sincerely, Herman Muller General Manager Mercure Walton Hall Hotel and Spa

Friend's Get Together Catch up

Customer review rating 2.0/5

Sharon Friends - Confirmed reviews ALL

Hotel Dated, Condition generally poor, No separation, from staying Guests, and Day Visitors and event attendees taking seating and lounge and private residential areas out of circulation, so that paying guests have to stand up in the small Bar area and listen to the Loud Guests attending for the day out food limited and choice poor, service poor, and was inconvenient to get a group seated together Little to No Service from personnel working in the Bar and restaurant lounge area all looked miserable and every request was met with Very long waiting or forgetting and delays its a shame that the only areas for residents are so sparse and overrun with what looked like a team of incompetent new owners or franchise personnel trying to run a bar and a restaurant? a microwave in the restaurant area would have served better with microwave meals and breakfast only one word a farse food standards should visit but to end on a positive Location Brilliant grounds Brilliant lakes brilliant and the very best place to relax in peace outside on the grounds

Dear Ms W. Thank you for taking the time to review your recent stay at Mercure Walton Hall Hotel and Spa and please accept our sincere apologies for the disappointments and frustrations. We strive to deliver consistent services to all our guests at all times and did not achieve our objetctive during your stay. I am disappointed to read your comments and note your scores and it is unfortunate that you did not enjoy our lounge area and services to a satisfactory level. I apologise again for your experience and that we did not deliver services to the level we have set ourselves to achieve. Thank you once again for taking the time to contact us and please be reassured that we have taken your comments on board during our processes to continuously improve our deliverables. Our sincere apologies to you again Yours sincerely, Herman Muller General Manager

Staff were amazing but the hotel looks tired

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The staff at the hotel were all so friendly and helpful, the dinner was really good . The hotel and spa were a let down . The pool is old , the change rooms and lockers grubby . The hotel room was clean but again the rest of the hotel was grubby, cobwebs and dirt sitting on the extracts in the dining room and all areas need decorating .

Dear Martin and Delia L., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken your feedback on board and glad to share that we have many projects at present to address our buildings and surrounds which will have a positive impact on guest experiences We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Yours Sincerely, Herman Muller General Manager

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in WALTON