Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,343 reviews
Mercure Warwickshire Walton Hall Hotel & Spa
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Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG
walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Contact email

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :   18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodations

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Suite

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

One Bedroom Apartment

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Two Bedroom Apartment

  • Max. number of persons: 5
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE ORANGERY

Type of cuisine: Bistro

Oranges and Lemons Brassiere Restaurant light and spacious overlooking the beautiful Victorian gardens.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEMON TREE

Photo non contractuelle / Strictly non binding

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

6,600 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,343 reviews

Short Break

Customer review rating 3.9/5

Keely S. Couples - 13/01/2020 Confirmed reviews ALL

• Wonderful spa afternoon and very attentive, kind and thoughtful masseuse • Very nice staff in spa (let me borrow £1 for a locker) • Room very comfortable • Waitress in restaurant was very kind and once again very attentive to our dietary needs. Really fabulous attitude, even the next morning dealing with what sounded to be a difficult customer

Very disappointing.

Customer review rating 3.9/5

Kirstie Couples - 12/01/2020 Confirmed reviews ALL

We arrived and had to move rooms as the room we had been given was tatty and things were old and broken. The new room was better thankfully and the receptionist was helpful. The food at dinner on the Thursday night was awful. I am pretty sure things had been reheated and that the 'pie' was a pukka pie and not homemade as it stated. We had a spa day the next day and the 'spa' is the shoddiest I have ever been too. I think that the building was originally a sports hall or something similar and then made to be a 'spa' which does not work. The lockers did not work and the changing room smelt of urine. The steam room smelt of damp and was not pleasant. My hot stone 'massage' was the worst I have ever had. My therapist thought it was appropriate to talk to me throughout the whole treatment telling me about her life (even though I made it clear I did not want to chat). Honestly, I could tell you her whole life story. She then proceeded to lean across me to access the oil instead of walking round the bed like good therapists do. She also pointed out my birthmark on my back, PICKED at it and then asked me what it was and said it 'didn't look good'. I mean, how unprofessional and personal. The refreshment facilities at the spa were a joke. There were never any cups and glasses when you needed them and there was a disgusting bowl of old dried coffee (with coffee that was stuck to the sides) with a spoon in it for you to make coffee with. Nothing about the 'spa' was relaxing at all. We went for lunch to the restaurant and my boyfriend had to send his sandwich back. Half of the contents that were stated on the menu were not in the sandwich and the bread was stale. I mean, how hard is it to get a sandwich correct?! This was rectified quickly by the helpful waitress but if I was a chef sending continuously bad food out, I clearly wouldn't care about my job or the reputation of the hotel and its food. The food and service at dinner got better on the Friday evening so I am assuming the weekend staff and weekend chef then came in. Also, there was Christmas music playing everywhere. It was 2nd and 3rd January so just depressing to have that playing still in the New Year. Staying at this hotel was the worst £360 I have ever spent and I will never stay at a Mercure hotel again.

Lovely few days away!

Customer review rating 3.9/5

Julie Y. Families - 11/01/2020 Confirmed reviews ALL

Despite the heating not working properly and the toilet leaking, we had a lovely break. Staff were friendly and food was good, Would have been a 10 but for the problems in our room.

Fantastic Christmas Spa and Dinner Dance

Customer review rating 3.9/5

Jo M. Friends - 10/01/2020 Confirmed reviews ALL

Spa, food, disco and bed and breakfast were, as always, superb. The staff are so attentive. Already booked for Christmas 2020

very good

Customer review rating 3.9/5

Mr. C. Couples - 09/01/2020 Confirmed reviews ALL

Staff were helpful and polite, the only thing noted was there was only one lounger chair in the room.

New Year’s Eve

Customer review rating 3.9/5

Mrs R. S. Families - 09/01/2020 Confirmed reviews ALL

Danielle was very helpful throughout the booking process. Food was lovely as were our rooms. Our serving staff were very friendly. Biggest issue was feeling forgotten about as we had a private dining room. I had to go and find a member of staff to ask for the mints, teas and coffees we had paid for as part of our meal because by 11pm we hadn’t been served them, and he was rather abrupt and rude. He grudgingly came for our order but we never received the mints we had paid for. A minor detail I know but when you invest a lot of time, energy and indeed money into an evening it’s the little details that really matter. Another minor issue was the man who checked us in circled the wrong room on the map so we walked around for 20 minutes with bags and two young children in the dark and drizzle to find it. Only one member of staff wished us happy new year and that was at breakfast the next morning. Overall my party paid over £1100 between us for the experience and I can’t really decide yet whether it was indeed value for money.

Generally a good stay but a few details could be improved

Customer review rating 3.9/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Generally a good stay. Staff friendly and welcoming and service good. However we booked early check in for 10am and the room was not ready when we arrived at midday. In addition, staff gave incorrect directions to room. Had to go back to reception to clarify and staff member who then accompanied us didn’t know where room was either which left us wandering about the hotel hunting for room with our cases. Generally a lovely stay but a little attention to detail would improve.

Great staff poor accommodation

Customer review rating 3.9/5

Chris G. Families - 07/01/2020 Confirmed reviews ALL

Checked in online but this wasn’t noted upon arrival and had to go through the process again. Paid £800.00 when checking in online but then had to pay another £210.00 upon arrival even though the agreed rate was £647.00? The apartment is in desperate need of renovation. Water started leaking through the bathroom roof on the day we arrived 02.01. Maintenance came AM 03.01, water leaked again that evening. Reported again. Manager came out to inspect 04.01 as water was still leaking. No alternative apartments were available. The apartment had two bathrooms so my son and I used the shower in the leisure club, which was far from ideal. We departed Sunday 05.01 and the water continued to leak taking pieces of plaster off the ceiling. We stayed dinner, B&B food very good but evening menu very limited and didn’t change at all of the course of our stay. Restaurant staff were all fantastic. Lovely lady from Lemington Spa was great, she served us dinner on the Friday and breakfast on Saturday and Sunday. Sorry I did get her name but she’s a credit to the hotel. Leisure club staff all very friendly and helpful. Leisure club itself getting very tired and dated. The grounds were absolutely stunning. Spoke to Jonnie the manager who knocked 25% percent off the accommodation bill, which I thought was still very poor when you bear in mind the issues with the accommodation were never resolved over the entire course of our stay. Photos and videos available if required

Spa was filthy, couldnt walk around with no shoes on!

Customer review rating 3.9/5

Louise B. Couples - 06/01/2020 Confirmed reviews ALL

I was really disappointed with the stay, after reading the awful reviews published before we stayed I did get in contact directly with the hotel who reassured me that it was a one off occasion for the bad reviews. I can tell you that this isnt the case. First impressions were great but.. The spa is abosolutely filthy, the carpet in the dry room is covered in stains, the floor throughout the pool was dirty, the shower didnt work properly, empty plastic cups everywhere and the pool was very cloudy. The only thing we used was the sauna, and we had to ask for slippers to walk around it was that bad! The changing rooms were also vile, blue bleach around the base of the toilet and splashed on the floor. The lockers look like they havent been wiped out for months. Just a dirty place which I wouldn't have expected from such a large hotel group. This was the first experience of the hotel so as you can imagine we didnt actually go back to the spa which was upsetting as I travelled just over 2 hours for my partners birthday as a special treat. The room was lovely, but I did pay extra for a superior room. The food on the evening, was very very basic. To the point where my partner has suggested it was like weatherspoons food. Nothing special about it at all. I had noticed a number of guests commenting the same as us. I wouldn't be coming back to stay at this hotel, and I would question staying at another Mercure because of this. I regularly travel for business and this is probably one of the worst hotels I have stayed at for a number of years. Real shame.

Mrs E.

Customer review rating 3.9/5

Donna E. Couples - 06/01/2020 Confirmed reviews ALL

Very relaxing and comfortable

Friendly welcoming staff if a little stretched disorganised

Customer review rating 3.9/5

Mike L. Families - 06/01/2020 Confirmed reviews ALL

Overall it was a positive experience with evidence that all staff were trying hard to be positive in the face of some difficulties with the upkeep of the hotel and it’s provisions.

Nice location, lovely staff, although rooms need some TLC

Customer review rating 3.9/5

Jodie Couples - 04/01/2020 Confirmed reviews ALL

The staff throughout the hotel were lovely and we enjoyed a visit to the spa. I can’t comment on treatments as it was New Year’s Day and so there wasn’t the option. The rooms and restaurant facilities however leave a lot to be desired, damaged and stained furniture isn’t what I’d expect from a Mercury hotel.

Great

Customer review rating 3.9/5

Caroline Families - 04/01/2020 Confirmed reviews ALL

The accommodation was outstanding although one of our heaters was broken. The pool and spa were fantastic. The only down side was the evening meal. This was very poor. The portion sizes were extremely small and had no vegetables. Other than that we had a fab time.

Satisfactory but could of been better

Customer review rating 3.9/5

J C. Couples - 04/01/2020 Confirmed reviews ALL

Our room had no heating; breakfast in bed was cold when finally arrived; having to go back into the main house for meals and swimming was a bit of a pain, but the room was very quiet and peaceful

Fantastic New Year

Customer review rating 3.9/5

Joanne B. Friends - 04/01/2020 Confirmed reviews ALL

Great venue for a gathering really relaxed and comfortable. Bar prices a little scary. Food was lovely especially at breakfast.

Quiet couple of days away.

Customer review rating 3.9/5

Alanbg Couples - 03/01/2020 Confirmed reviews ALL

We like to find an hotel to celebrate our wedding anniversary and this one ticked all the right boxes in terms of location, amenities and value for money.

Great location and grounds but the set New Year’s Eve meal was very disappointing

Customer review rating 3.9/5

Nataliedrought Families - 03/01/2020 Confirmed reviews ALL

Very impressed with the room and pricing but disappointed with the New Year’s Eve meal. We did discuss this with many of the other guests who also agree and one couple who were trying to order something from Uber eats as they were so hungry. The people who say in the bar and orders pizzas and burgers for between £15-£26 had a much larger meal rather than two small medallions of beef a small spoonful of parsnip purée and a potato stack, no green vegetables etc.

A really good party and overnight stay

Customer review rating 3.9/5

Mark Friends - 02/01/2020 Confirmed reviews ALL

Nice room, the food was ok and the DJ and bar were very good

Poor and run down facilities - not a 'Spa' *avoid*

Customer review rating 3.9/5

Abbie Couples - 02/01/2020 Confirmed reviews ALL

I had brought a Spa package for a Christmas present for my husband as a teat, this included a spa treatment, dinner, bed and breakfast. 1. On arrival receptionist had very poor English and it was very difficult understanding her, unclear where all the facilities were and what time breakfast was. 2. Was given room 102 which was old, cold and the bathroom smelt absolutely disgusting. Was moved to room 215 which was also a bit tired and unkempt but luckily didn't smell. Rooms need some TLC and are VERY basic. 3. My husband and I had treatments booked in with the Spa, these were not running to schedule as *TWO* members of staff had walked out earlier that morning due to a conflict (therapist happily gave me the low down) and only two therapists were covering. I had a hot stone massage which was okay, again Spa facilities were a but unkempt and needs TLC. 4. The overall leisure facilities were VERY disappointing, the ladies changing rooms were so dirty, there was mud and hair everywhere. One shower looked like the cleaning process had started, however COSHH left out which could have been dangerous for children. Towels, gowns and slippers everywhere. Most lockers were faulty (getting stuck) I found one locker which actually worked. 5. The pool was also full of children, I get it's a hotel but cannot call this a 'Spa' if children are splashing and jumping in to the pool, where this was supposed to be 'relaxing'. 6. No water or clean cups in the leisure part to hydrate 7. Pool area was dirty and full of used plastic cups and used towels. 8. We had a meal included in the offer, the curry was lovely (compliments to the chef), nil complaints with the dinner. 9. Bar prices EXTREMELY overpriced 10. Breakfast the following day was basic but fine, not a 4 star hotel breakfast.

Most enjoyable apart from the first evenings dinner was very disappointing. To be honest we should have said at the time.

Customer review rating 3.9/5

Sam T. Couples - 02/01/2020 Confirmed reviews ALL

The staff were very helpful especially when we had an issue with the air con in our room, it wouldn’t turn off not ideal in January. We were soon shown 3 other rooms to choose from. We were very happy with our stay and would revisit.

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