Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

A very comfortable, clean and well furnished room. Lovely helpful & professional staff.

The hotel and grounds are very beautiful but the cleaniness could have been better. The showerhead was very dirty . Toothpaste on the side by the sink etc

Stayed away on a work trip, very nice room with built in A/C and heating which is a lovely luxury. Lovely breakfast as well and the pizza dinner is insane defiantly a recommendation to anyone staying there. Only negative I found was my room was not cleaned once during my stay, I had no bin liners so my room got filled up with rubbish quickly, there was complimentary water in the room and my breakfast was never on time (7:00am) so I did spend a while waiting each morning for my breakfast. However these things are not to over shadow how lovely of a hotel Mercure is and would happily return in the future.

A one night stay was very comfortable, hoping to return once virus allows and hopefully be able to enjoy the facilities more

Room not clean , dead flys on window seal and mould round windows , dust above bed on head board , toilet not cleaned properly , no hand sanitizer were working all empty ,food not very good .

Lovely place beautiful grounds friendly staff

I found the main hotel to be ok, the food was very good and the staff were excellent, very attentive. I found the room disappointing, I expected it to feel super clear due to COVID and it was just ok. It didn't look like things like light switches, remote controls etc were particularly clean. I couldn't get my TV on I called reception twice, once at about 5.30pm and again at 10pm, no answer. I also called on the outside line, no answer. There was also a constant flow of water running in the toilet, I could hear it even when the door was shut so kept me awake during the night. I've stayed in other hotels and there was far more attention to detail in the cleanliness of the bedroom and I felt more assured.

Comfortable welcoming and friendly

Despite the Covid restrictions, the staff were still friendly and helpful as always. I would say the hotel is looking a little tired now so a bit of a refresh would be welcome. But overall a nice and pleasant stay, the WiFi super quick as ever which was a big help with work.

Staff on reception exemplary! Rooms a little tired, windows need upgrading as does room heating and some geberal decore. Breakfast was good, though getting it confusing and poorly planned... Again, once staff on the case, they were excellent.

Room was cold, breakfast (cold) and dinner (microwaved) is horrible and didn't worth the money. On night 1 staff was nice and welcoming, second night (different staff) they were not very helpful neither ready to provide service.

Room and booking in ok. Meal overpriced for what it was and stone cold, returned for a different meal which was poor to average. Breakfast was booked for an early morning slot to the room, never showed so I left for work. Will not return to this hotel. I stay in many hotels and can’t fathom out why some cannot employ chefs who care about the quality and presentation of the food served. If you have great food and a clean room then you will get repeat and recommended business. It’s a no brainer to me.

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

We stayed at the Mercure Walton Hall Hotel for two nights, mid-week, on a bed, breakfast and dinner basis.The most striking thing about our visit was the courtesy, good humour and excellent service provided by all the staff that we encounted. Although, some compromises had been made due to the constraints imposed because of Covid-19, we thoroughly enjoyed our stay and every effort was made to provide the best possible experience for guests.

Service in restaurant and bar was good, not great food, breakfast was awful, a packed lunch! Reception compensated us only 10% of the bill because none of us were able to shower. It was broken! Swimming pool was nice and warm but facilities very dated.