Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Staff in the hotel was fantastic, friendly and helpfull

Great stay, comfortable room, beautiful setting and courteous staff, lovely food.

Considering the current Covid situation, the hotel environment and the staff were pleasing. However, the quality of the food from the restaurant was poor.

Thank you for a lovely stay.

Was a lovely hotel and staff were very friendly. We would of preferred a more varied Menu as it didn’t have a range of choice considering we stayed for 2 nights it was repetitive. Saying that though, the food was lovely. The spa treatments were amazing!!

Purchased an overnight stay with a free bottle of wine in our room for my sisters birthday. Decided to upgrade the room so that we were in the 16th century Manor House and it was SO worth it!! The hotel is gorgeous, the room had beautiful high ceilings and plenty of space and the grounds were incredible to walk around. We had dinner elsewhere so cannot comment on their evening menu, but breakfast was delicious and served quickly. I rang ahead and booked a slot for the pool, which was great because when we got there it was fully booked and we wouldn’t have been able to get in! Even at full capacity with COVID at the moment there was still plenty of space to be distanced in the pool and it was a perfect swim. Amazing service and a brilliant hotel, definitely going to stay again!

Our stay was lovely. The rooms were very clean and comfortable. We booked as a last minute get away. Very pleased with our choice. Set in lovely grounds and the staff were all very pleasant.

The room was very good & spacious with good facilities

Great location for cycling with my friend and chilling out.. Such a shame we couldn't get in the spa as the idea was for a girls pamper after recovering from cancer

The room was a loft space with no air felt extremely uncomfortable. One tea cup and bath towel. The hotel smells vile. We tried to call to order food and gave up after an hour so stuck to our 8pm reservation, we waited to be seated with no service in bar till gone 8.30 then received our mains at 9. Really ruined our anniversary break.

Very pleasantly located with a lot of parkland to explore Good service with every request meet with a smile It was a birthday surprise for my partner and she was very happy with the spa treatments

This was our second visit to this hotel, the first visit was horrendous probably the worst hotel stay we have ever experienced. This complimentary stay was offered after we placed a complaint with the Operations Manager. I’m pleased to say we are so glad we re-visited, we had a completely different experience and really enjoyed our stay every element from staff attitudes to dinner was a much better experience. Unfortunately the wifi was down the weekend of our visit which was an inconvenience but technical issue out of the hotels hands and we were meant to have chocolates in the room on arrival, we already Ed a member of staff to this as we didn’t receive them the first time round either when we stayed however we were told “here’s the prosecco the chocolates I’m not sure when you’ll get them as we are having problems” we never got these.

Room was clean and comfortable, good shower which is always a plus. Food menu could be a bit more of a variety, breakfast was good with a lot to choose from. WiFi was down which was poor as signal isn’t the best which wasn’t good for accessing laptop.

Very pleasant stay. Attentive staff

Check in went smoothly and room was more than comfortable however a power cut every night left us in the dark for twenty minutes and the WiFi was down for over 24 hours. Breakfast is very poor and the pool isn't deep enough to do lengths in. Wouldn't stay again as no response to my complaints!