Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 8,145 reviews

ALLSAFE approved hotel

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Mercure Warwickshire Walton Hall Hotel & Spa
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+ 19 Services

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG walton
united kingdom

Fax: (+44)1789470418

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD:  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS:52.169574, -1.582747

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

8,145 reviews

TripAdvisor Rating 3.5/5

3,610 reviews

Birthday treat

Customer review rating 5.0/5

Brigutte Friends - 28/11/2021 Confirmed reviews ALL

Lovely in all aspects only down point kettle had water in and no biscuits in tea tray otherwise room food and treatment excellent

Beautiful location

Customer review rating 3.0/5

Anonymous Friends - 27/11/2021 Confirmed reviews ALL

We had a few minor issues. The first room we were given was occupied. We had to ask for a tv remote, and blow drying our hair set the fire alarm off, twice, so in winter we had to do it with the door open. The light bulbs had a thick layer of sticky dust and there was debris under the beds. The staff were all friendly and polite and got the matters resolved reasonably once notified of an issue but by no means was I going to nag them for everything as I wanted to enjoy myself and relax. Our spa experience was odd, my friend and I had booked the same exact treatments and got two very different experiences. I was cold and not very well covered with a very aggressive massage, whereas my friend was warm, well covered and got a very light pathetic one. The pool was cold so we couldn’t enjoy a swim. You also need to consider how Google maps takes you to the wrong entrance, and it’s not very well signposted around the area. The hotel is beautiful, and the location is stunning. The evening food was extremely good but the breakfast could’ve been more appealing as it looked dry, overcooked and a bit unloved. I feel we caught you on a bad day, if it had been extremely busy I would be more understanding, but it was very quiet. Luckily our company meant we had a great time, but I don’t feel we got the best of what you have to offer.

Freezing cold rooms, no room service or make up and linen service in a suite

Customer review rating 0.5/5

Sandra H. Friends - 26/11/2021 Confirmed reviews ALL

We booked a suite, when we arrived we were told that there was no make up room service as we were in a different building. If we wanted new tolls we had to call to request them. The building was freezing cold. The central heating didn't work and we had a portable electric heater for our room, The room was very large. We complained and he brought us another portable heater. There was no water in the room, so we had to complain and ask for that too. It was so cold, we had to keep the bathroom door and bedroom door shut token what little heat we had in. We could not use the lounge part of the suite at all. The room was not made up during our stay we had to make our own bed. There was a power cut and the emergency lighting did not come on, we had to use our iPhones to get downstairs to go to the main building to see what was happening. It's a very old building. There was no brown bread or sourdough at breakfast and I have an allergy to white bread. The hotel had many migrants staying there and it seemed the focus was on them, not the standard paying customer. We paid £220 per night, we expected more fo out money. Would never go there again. We went with friends for a 30th Wedding Anniversary, we chose the hotel as it looked nice, we felt terrible that we booked such a place for the their anniversary.

Customer review rating 4.5/5

Anonymous Couples - 26/11/2021 Confirmed reviews ALL

I have already sent one of these forms as well as an email to the manager and await a reply

Terrible Place

Customer review rating 0.5/5

Jim F. Business - 26/11/2021 Confirmed reviews ALL

Extremely dissatisfied room was tatty and grubby, no heating the attendant at spa was so rude and unprofessional. Power cuts during dinner. Place should be avoided

organisational issues

Customer review rating 3.5/5

Anonymous Families - 25/11/2021 Confirmed reviews ALL

The hall is a beautiful building, the hotel blends in very well. Pretty good food - almost got it perfect. Spa treatments we had were very good. Lovely staff at the hotel & in bar/restaurant. However, no cocktails in the hotel bar and there’s only water to drink at the spa as all 2 coffee machines were out of order. On an organisational level customer service is poor - I could never get through to the spa on the phone to confirm our treatment times & the hotel would only tell me that the spa worked on a “different system”. On arrival the spa claimed they had sent me a email confirming the times, which I had never received and despite showing my inbox to the spa assistant he continued to insist they had.

Well located .. grounds amazing and staff friendly and on the ball being helpful

Customer review rating 5.0/5

Jenny Couples - 24/11/2021 Confirmed reviews ALL

Had a fantastic and relaxing stay .

Good food, under staffed.

Customer review rating 3.5/5

Nita A. Friends - 24/11/2021 Confirmed reviews ALL

Enjoyed our stay food very good. Staff not enough of. The staff that were working were giving us alot of attention but felt sorry for them running around like headless chickens. Did not like the swimming pool too shallow most of it to swim.

Poor customer service

Customer review rating 3.0/5

Guest Friends - 24/11/2021 Confirmed reviews ALL

I was staying as a 2night stay for a wedding party. The first night, we were unable to eat bar food in the bar-having to order it to our rooms and then after only half of the food arriving being told by a very rude manager that they don't deliver to the bridal suite. Secondly I asked for a twin the first night and a double the second. I was aware of the covid ruling of not changing bed linen between stays but I was not given a separate room, so when I returned from the wedding on the second evening, my room was still a twin room after them confirming that they were happy to change the bedding for me. It just hadn't been done. The bar area has a horrific smell of sewers and most of the staff appeared to be new or in training yet no one seemed to be around to be helping them or supporting them.

Beautiful Hotel and Grounds

Customer review rating 3.5/5

Verity Couples - 24/11/2021 Confirmed reviews ALL

A lovely weekend spent at the beautiful Walton Hall. Friendly and helpful staff, very attractive building inside. The one fault was an uncomfortable bed where you could feel all the springs.

Good location

Customer review rating 3.0/5

Karen H. Friends - 23/11/2021 Confirmed reviews ALL

Decleor Aromatherapy massages but unfortunately they provided two “ normal “ massages and charge full price for decleor. When I asked the staff struggled to explain. I went back to the spa before we left and the manager admitted it was a “fault” on their system which frankly I doubted. Johnny on reception was excellent he sourced two heaters for our room as the heating was broken. Food ok. Overall lack of staff

Nice location, but a bit dated

Customer review rating 3.0/5

Anonymous Solo - 23/11/2021 Confirmed reviews ALL

Very large room given with a lounge, but unfortunately due to lack of curtains covering a window in the bedroom and an extremely hard bed I did not sleep well.

Nice place, nice staff, nice time had

Customer review rating 4.5/5

Patrick S. Couples - 22/11/2021 Confirmed reviews ALL

Nice place nice staff nice time had most enjoyed

Beautiful surroundings and buildings

Customer review rating 3.5/5

Mrs W. Friends - 22/11/2021 Confirmed reviews ALL

Hotel was clean and tidy and in a beautiful location. Bar staff and restaurant manager demonstrated extremely poor and disappointing customer service to the point that they were rude and ignorant

Great stay

Customer review rating 4.5/5

Anonymous Friends - 22/11/2021 Confirmed reviews ALL

Enjoyable great location, welcoming staff!

Amazing service and food

Customer review rating 5.0/5

Kelly Friends - 21/11/2021 Confirmed reviews ALL

Nothing seemed to be an issue with the hotel staff at all

Extremely unhappy

Customer review rating 1.0/5

Mrs L. B. Friends - 21/11/2021 Confirmed reviews ALL

Nice room , I paid £151 on arrival by card then I noticed the money had left my account of which is fine but they had also taken another £187 by mistake , I contacted the hotel numerous times with out being able to get hold of anyone then I did get through got passed around to three different people eventually put on hold for 27 minutes then cut off ! Have tried to speak to someone regarding the extra money being taken by mistake but no one is interested. I feel totally ripped off , clearly zero customer service . I’ve lost £187 and feel ripped off .

Convenient stopover

Customer review rating 4.0/5

Philip B. Couples - 21/11/2021 Confirmed reviews ALL

Stopover on a journey from S to NW England - conveniently situated

Disappointing

Customer review rating 2.5/5

Anonymous Couples - 21/11/2021 Confirmed reviews ALL

Room smelled musty

Below expected standard

TripAdvisor rating 3.0/5

Bobby I 22/09/2021 TripAdvisor review

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed

Thank you for taking the time to review your experience at Walton Hall. Unfortunately, the global pandemic and Brexit had a big impact on our hotel and the entire industry; from the budgets that were supposed to be allocated for maintenance to the hospitality staff crisis. I am sorry that on this occasion your experience was disappointing. We are working hard to get back to normal. My sincerest apologies, Joanne.

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