Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Stayed 1 night. Grounds were very impressive. Room itself was ok. Oddly there was what looked like blood spatter up the lamp shade next to bed. Room overall ok but bit dated

Not as good as the last time I stayed in June.

We were staying for a Wedding on the Saturday. I was fine with the distances from our room to the various other places we needed to get to, but my husband found some of the distances quite demanding. We could have used the car to get from Orchard Mews to the main restaurant or to Walton Hall, but it seemed a little OTT. The accommodation was good, although it would have been nice to be able to open the french doors to let a bit more air in when we were in the room. My husband would have appreciated some sort of handrail to get in and out of the bath for a shower.

Really special and lovely room in the old house although terribly hot as the windows had all been screwed closed.

Beautiful surroundings ,let down by average to poor service . I have stayed here a few times before and probably will again due to location . However due to COVID we were not allowed to go to the bar ,the service to tables can only be described as terrible as staff (and there were plenty ) walked past the table i had facing the bar and failed to acknowledge me trying to get served. Breakfast was pretty much the same with large queues waiting for cereal bowls and the staff member who was asked to sort the problem dissappeared without helping. Also i have received an email today saying my ACCOR Points are to expire in September due to not using them - which makes me think i have not had any more added for my visit - please sort this !!!!

Where to start... I have a formal complaint in from a week ago where the manager Dale said he would contact us the same day. That has not been done a week later. I've no idea if he's actually dealing with the complaint. I have chased up with emails and phone call and my sister even popped back in and nothing. I was at the hotel for my sisters hen party. First the restaurant didn't have tables next to each other for dinner (which requested and was told fine) they had to move another hen party which also I'm sure they weren't that happy about. We had dinner booked at 7. I tried to help them out by saying we could pre order but never got a response. So on the day we order and to cut a very long story short... 10:30 still sitting there no dessert or drink and I'd had no dinner due to finding blue melted plastic in my first dinner. Where I was told they don't know where it came from as they have no blue plastic in the kitchen.. that in itself is a worry. My tables mains came out the same time as the starter my other table waited an hour for there main after having starters before us. Also we one waiter bring prosecco over. We said we hadn't ordered that and the waiter said loudly for God's sake! They had no idea where dinners were going and also. The party next too us were banging the table with cutlery the service had got so bad. It was an awful experience for my sister who I thought I was taking to a nice hotel. It wasted all our evening on top of that we had prepaid for the dinners and food we didn't even receive. Yet still no manager contact. I could go on.... But on a positive note the hotel has the most fantastic spa employees. They are a credit to you.

Disappointing breakfast for a £12 price tag (no muesli - limited fresh fruit and pre-packaged pastries!) Helpful friendly staff, especially Philippa who tried to help me with wifi drop outs in my room - wifi was a shame as I was there to work and the connection was intermittent and thus frustrating. Room was adequate, clean if a little shabby.

Hotel chosen as it was close for a family wedding. Problems from beginning of stay. Room booked not available (one bedroom apartment). Substitute cleanliness poor with door security problems. When room changed to booked apartment there was a pigeon nesting with young right outside front door and dive bombing exit. Moved again to ordinary room which was inadequate for our requirements and curtailed our booking by coming home after the wedding instead of staying another night. The Managers Jonny and Dale did their very best as did Sharon Wood the Operations Manager to sort out the problems. Sharon had only been in the position for 3 weeks. The hotel was very shabby and had a very uncared for appearance. Whilst the new part of the hotel and Walton Hall is showed on the website they do not show the outside of many of the older buildings which are in a poor state of repair and where the apartments are located.

Stayed in the hall for a couple of nights and was a lovely site to do so. Need to pay attention to the detail though as there was thick dust in clearly visible public areas and within the room there were bits that had clearly been overlooked. Some of the furnishings are a little worn out as well. The restaurant was ok but nothing special, the pricing structure is odd that you choose how many courses you want and the price reflects that I.e. a basic pasta dish is the same cost as a lamb rump. Service was a little disorganised as well. Swimming pool was clean and easy to access. I got a good deal for the room so am satisfied but attention to detail is required and it has huge potential.

This was a nice pleasant 3-night break for my wife and me, helped by the beautiful weather. The timing of our stay coincided with the date for the Covid-19 lockdown restrictions lifted, so it was a bit strange for us and the staff but all was handled by the hotel brilliantly. Apart from the disappointment of the onsite restaurant food quality and extortionate cost, on our first night, I would have said it was a 10 out of 10 and the fact they forgot the free bottle of wine for paying for the room upgrade

Once again a pleasant and comfortable stay in this hotel,with good use made of leisure facilities.Shame that Covid protocols had been relaxed and that many staff and guests alike had stopped distancing/wearing masks/etc.,although I appreciate that since 19/7 this is allowed. Only disappointment was the evening meal which failed to match those on previous stays-both the chicken and vegetables being dry and I suspect over-kept in warming cabinets.Breakfast good as ever.

A nice comfortable room that had all we needed for our stay. Everything inside the room was clean and in very good condition. All the staff were friendly and provided good service. Walton Hall itself was a beautiful old building and the hotel grounds were beautiful for an early morning stroll. The newer part we stayed in was not as attractive from the outside but every room had either a terrace or a balcony which is very rare in a UK hotel. We enjoyed being able to have a swim during our stay. We would definitely stay again. Warwick, Leamington Spa and Stratford on Avon were a short drive away.

We enjoyed our stay however there was a few issues Room needed to be updated There was plenty of staff about but poor service

The food and standards were good but the service was slow probably due to staff shortages owing to the pandemic. Otherwise we had a lovely time and would be pleased to return.

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.