Mercure Warwickshire Walton Hall Hotel & Spa

I have been staying at this hotel 3 or 4 times per year for the last 14 years. It has changed hands over the years however it is still a nice place to stay. I have recently returned from a 1 night stay in a 2 bedroomed apartment. If travelling with a family or 2 couples the two bedroomed apartments are great value. Clean and tidy and have a living room and fully equipped kitchen. If travelling as a couple i would recommend the superior rooms and suites in the old hall. The only down fall in staying in the old hall that you have to walk to the newer building for any meals (they used to have there own restaurant in the grand hall which was fabulous Breakfast is buffet style but good quality food I would recommend a visit.

Sadly, this isn't the positive review I'd have hoped to leave. The positive - the young man on reception was amazingly helpful on check in and check out. The bedroom itself was clean. But that's where it ends. The bar staff, leisure staff, restaurant staff just seemed to lack knowledge and seemed very disorganised. We were given a bottle of prosecco at room temperature from the cupboard and told it will chill in a bucket of ice. No, it does not chill a whole bottle of prosecco! The floor in the dining room of the orangery needs someone to get on their hands and knees and clean the dam thing. It was filthy, and not just from 1 day of dirt. In the bedroom, the bathroom dispenser for body wash was completely empty... who does that? I won't be back, and won't be recommending anyone to go. Sorry.

Beautiful surroundings Lovely welcome

Very nice break. Liked thecroomnwecwas in except heating wasnt working. Was offered another room in a block that was very run down and tired. Opted to stay in room 311 after all and was given a heater. No opening window though and thinknpeople smoking inm309 made our rmnsmokey and could hear everything! Maybe where poss rooms could have empty rm next door if there is space. The beds were comfy and clean clean. Wd of been nice to have more milk and some biscuits (none). Meal at night was excellent. Bfast average. Put off by one member of staff who looked like had just rolled out of bed. Very unkempt looking. I actually asked him if he had brushed his hair. Wasnt sure if clean to be serving food. Nice lad but def needed taken to task with appearance. Apart from that very nice atmosphere. We enjoyed it

Stayed for two nights in the Hall itself. It feels special staying over in this part of the hotel and the room I had was fabulously big and grand. The other side of the coin however was that the room was bitterly cold, with me sleeping in a dressing gown! Many of the buildings on the estate have been converted into accommodation which caters for all types of occassions which is great. My negative is that in the winter, its a shame non of these buildings are connected inside so u don't have to go out into the cold!