Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 2,342 reviews

Best price
guarantee
Mercure Warwickshire Walton Hall Hotel & Spa - Image 1
Mercure Warwickshire Walton Hall Hotel & Spa - Image 2
Mercure Warwickshire Walton Hall Hotel & Spa - Image 3
Mercure Warwickshire Walton Hall Hotel & Spa - Image 4
WALTON, WELLESBOURNE, CV35 9HG WALTON, United Kingdom

Description

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Our accommodation(s)

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON, WELLESBOURNE
CV35 9HG WALTON
United Kingdom

GPS:52.169574, -1.582747

Telephone
Fax +44 1789 470418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,342 reviews

TripAdvisor Rating  3.5/5  4,168 reviews

we had a lovely time in a lovely hotel. We stayed there for my partner's birthday

TripAdvisor rating 4.0/5

Debbie P TripAdvisor review

There was no bath mat in bath. My partner and myself both slipped when getting out of bath. No handrail to hold onto when getting out of bath. Kettle too high, I am only small . I could of scolded myself when making a cup of tea. We had a wonderful time

Avoid at ALL costs

TripAdvisor rating 1.0/5

Paul C TripAdvisor review

Continuation from my Saturday review. After 45 minutes my drink and starter arrived. The starter had to be sent back as it was on chipped and damaged crockery. Quite frankly the worse service ever, sadly the deputy General Manager who was doubling up as a waiter did not have a clue. You had 6 months notice that there was a car club event on that night , I know because I am a member of that motor club. Common sense should have prevailed that you hire in enough agency banquet staff so that the running of the hotel for the other guests was not ruined. and general standards are maintained. I had driven nearly 200 miles and would have expected to eat dinner before 22.00hrs ! Instead I went back to my room and had a packet of crisps! Its unforgivable that you The General Manager were 'off duty' for such a big day in your calendar and also unforgivable for you to put your exhausted staff under such pressure. Whilst not their fault, two of your waiters had such a poor command of the English language it is no wonder that the simplest requests were going wrong. Cheap labour ? To add insult to injury you offered a meal to my room, that would have been way after 22.20hrs and how could you have done it if meals cant reach the table on time how will they get to the room? You could get an ambulance to attend quicker than you can get you drink to your table from the bar! The final straw came when you male receptionist asked me if there was anything that he could do so I asked that as my car was being judged in the morning could I have a late check out so that my luggage could stay in the room. At first he said no as the hotel had full occupancy needed on Sunday morning. Then he phoned back when I was asleep to say I could check out at 12 noon. This was accepted and then on Sunday he telephoned me to ask why my bags were still in the room at 11.49hrs and that I needed to get them out! I was in the middle of loading my car when he called - don't offer late check out then hassle the client because YOU are short staffed as there was nobody to help me and I was a lone traveller All in all with the standard of decor, poor corridor lighting, shoddy management and poor staff attitude you should in-fact close to save others the horrors of staying at this 'hotel'. You could always promote Lena from reception to run the hotel as she was the only member of staff that knows what is going on and she took the time to bring me extra tea and milk to my room as there wasn't any ! Externally a 5 star building with a no star content

This is NOT a spa but is a beautiful hotel.

TripAdvisor rating 3.0/5

Keely M TripAdvisor review

I was kindly gifted a spa day and afternoon tea here for my birthday. Unfortunately this hotel does not have a spa, just because you have a tiny sauna and steam room does not mean you’re a spa. There was treatments to buy but starting at £50 we just couldn’t afford one each so thought we could make the most of what was there, which wasn’t much. I felt absolutely ridiculous sitting there in my spa gown and slippers, we were in a regular leisure centre. Children doing swimming lessons in the pool, no other amenities other than a “relaxation room” upstairs which was pretty much a waiting room with some chairs & the locals sat in there slating the gym. No relaxation to be had at all no dim lights no comfortable seating nothing. After 45 minutes and some tears we got dressed and left. We had pre reserved a room which was non refundable so we had to stay there on the night. We returned for our afternoon tea which was amazing the grounds are amazing so the “spa” really really lets you down and I can see from previous reviews that a lot of people were mislead by the “spa” too. When getting to our room it really made up for the horrible morning. The room was stunning and clean, very spacious and the view was beautiful. You either need to upgrade the “spa” or stop advertising these “spa” days because as specified on many peoples reviews including my own it ruins the stay and it’s a waste of money.

No need for this to be so neglected

TripAdvisor rating 1.0/5

Ian F TripAdvisor review

Attended an event over the weekend. At every level, and in every area this hotel / event location is a complete car crash. I guess it must survive on coach loads of unsuspecting foreign tourists. The key take away is that a management team needs to be put in place. I refuse to believe that there are any ‘managers’ on site. It’s not about cost, it’s about simple attention to detail. I don’t want to walk down a corridor and around the outside and see boxes / spare furniture / open storage rooms / piles of laundry / hidden areas for staff to smoke and drink. Clearly the place needs substantial investment, but with the right management (and until money can be spent) this place could be transformed. I can’t think of a single positive thing to say about the management and condition of this venue. Avoid at all costs.

Hello Thank you for the very direct review, I am sorry that you didn't enjoy your stay, the many members of the event I spoke to agreed that the hotel needs to attention in certain areas but were all very complimentary about the food and the staff. We are indeed a new management team at the hotel and are working with the team to improve standards in many areas. I am sorry that you will not return but should you do I would be more than happy to discuss this with you.

Dismal experience

TripAdvisor rating 3.0/5

Happiness15087517289 Friends getaway - TripAdvisor review

Extremely slow at the check in desk The Spa very late 70’s early 80’s with mouldy and rotten wood around the pool area and full of noisy toddlers trying not to drown. Dinner, 30 minutes to be seated and typing as I wait for a drink, Lord knows when the meal will arrive !!!! Woefully struggling and understaffed as there is a dinner in the main hotel which they’ve known about for over a year so should have planned ahead accordingly. Watching one waiter try to clear a table of 8 at 2 glasses a time, 2 waiters have poor English and the Maitre D seems oblivious

Hello, I do apologise for our slow service this Saturday evening there were a number of factors that led to this and I am sorry that you were impacted. We are working on recruiting more team members and training them to the standards expected of an Accor hotel.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 631 reviews 9.2/10 Location
  • 1,953 reviews 5.8/10 Room
  • 1,818 reviews 6.9/10 Service
  • 16 reviews 3.7/10 WiFi
  • 1,493 reviews 6/10 Food
  • 762 reviews 5/10 Cleanliness
  • 632 reviews 6.7/10 Breakfast
  • 603 reviews 5.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Walton

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.