Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 8,231 reviews

ALLSAFE approved hotel

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Mercure Warwickshire Walton Hall Hotel & Spa
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+ 19 Services

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG walton
united kingdom

Fax: (+44)1789470418

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD:  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS:52.169574, -1.582747

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

8,231 reviews

TripAdvisor Rating 3.5/5

3,633 reviews

Awful mattree

Customer review rating 3.0/5

David R. Couples - 14/01/2022 Confirmed reviews ALL

The bar and restaurant staff were amazing but the young reception guy forgot to action requests for the drinks to be put in the room and two occasions The mattress in the room which was prestige , you could feel the springs through and was really uncomfortable to the point we checked out a day early.

Exactly what we needed

Customer review rating 4.5/5

Shannon Friends - 12/01/2022 Confirmed reviews ALL

My friend and I a break and we were extremely satisfied with our stay. Breakfast and dinner were both days were varied and delicious, the spa was efficiently run with a high standard of cleanliness. Rooms are very basic but adequate. It was obvious that there was a shortage of staff but they tried very hard to cover all aspects often covering 2 or 3 duties at once!

Good location

Customer review rating 3.5/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

Lovely location only issue was noisy next door amorous very noisy not what I want to hear with my grandson also breakfast cold even thou I was 1st one down

GOOD AND BAD

Customer review rating 3.0/5

Bernard M. Couples - 10/01/2022 Confirmed reviews ALL

Lovely hotel, good food,good ccomodation and reaonable rates. But the receptionist did not know how to register an Accor member. The temperature outside was minus 3, the heating system in the room was not working! Why no one could give an answer!

Lovely Location, Less-than-luxury Dining

Customer review rating 3.5/5

Grace Couples - 10/01/2022 Confirmed reviews ALL

I booked our luxury experience for my boyfriend’s birthday through SpaSeekers and we were extremely satisfied with the location, facilities and treatments available. Our room was nice and the surprise champagne I pre-ordered was all ready and waiting for us. Staff on the whole were very friendly and helpful. Unfortunately there were a few let-downs to our stay. Our dining experience, whilst adequate, seemed very basic for the luxury quality we had expected. We were very patient with waiting staff who were either very new to their role or very unfamiliar with what was on the new menu, or didn’t know what drinks were available. We imagined this was the result of the time of year as well as stretched staff capacity due to Covid however it did let down the quality of our experience. The quality of the food itself was also a little disappointing and we felt as though it did not fit the setting of the beautiful conservatory and lovely view of the herb garden. I’m afraid to say we’ve had much better meals at our local gastro pubs - the steak had clearly been frozen as the outside was well done and the centre raw, and the pie (described as the chef’s favourite”) was burnt on the outside and server with incredibly crunchy steamed veg. This poor quality was unfortunately reflected in our breakfast the following morning with obvious shortcuts taken. It was clear the juices had been watered down which is not something I’ve experienced at other Mercure hotels. It just seemed like an unnecessary cost-cut and affected the enjoyment of the drink for everyone as it tasted off. Overall we were having too much of a lovely time for these things to have truly bothered us but on reflection of our stay the dining experience would be the only thing I’d suggest for improvement for the benefit of all future customers.

Good hotel and location, basic food

Customer review rating 4.0/5

Ponyo Couples - 08/01/2022 Confirmed reviews ALL

Great location, good room. Good spa, slightly tatty pool area.Food was basic and hit and miss- given mayo instead of hummus!? Younger staff great, one of the older male managers very unfriendly and sent young worker to do what he should of done regarding our dog and eatting arrangements. His vibe was very tense and angry.

Dear Eleanor W., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback, especially regarding our younger members of the team I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations manager

Nice hotel

Customer review rating 4.0/5

Jessica H. Couples - 05/01/2022 Confirmed reviews ALL

Location was beautiful and super relaxing. Couldn’t fault the staff. Food was tasty, had both an evening meal and breakfast. Room was nice (however I will note we were put in a standard room initially by mistake when we’d paid for a privilege, staff were great in changing the room but there was literally no difference the two bar a coffee machine, plus the tv in the standard room was bigger!) Really enjoyed the spa and facilities, great value for money.

Dear Jessica & Alex Bradley-H. & Reeve, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Nice Break

Customer review rating 4.0/5

Anonymous Couples - 05/01/2022 Confirmed reviews ALL

Made welcome on arrival, clean room and warm . food in restaurant was good but I would have liked a bit more choice.

Dear Margaret T., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Okay but facilities need improvement

Customer review rating 3.0/5

Anonymous Couples - 05/01/2022 Confirmed reviews ALL

Food and staff were lovely. The leisure club looked tired, broken seating and the changing rooms were dirty, it needs some tlc. The bedrooms were very basic and our double room had two single beds pushed together, I feel this did not meet the standards advertised.

Dear Jenny T., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Sharon Wood Operations Manager

Really bad stay

Customer review rating 0.5/5

Sharon Families - 04/01/2022 Confirmed reviews ALL

Read email sent

Comfortable stay

Customer review rating 4.5/5

Christine G. Families - 04/01/2022 Confirmed reviews ALL

Enjoyed staying at Walton Hall !! Staff were very helpful and attentive !! Which was very welcome as I was looking after my sister with learning difficulties

Dear Christine G., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team with regard to the heating in your room, sincere apologies that we were not able to rectify for you straight away. We are pleased that you enjoyed the rest of your stay with us and would love to see you again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Disappointed

Customer review rating 1.5/5

Annie-rose P. Couples - 04/01/2022 Confirmed reviews ALL

Myself and my partner have been visiting the Mercure for several years now and have had an amazing experience on every visit. This is why we were so disappointed on our recent visit, we also understand that COVID is affecting hospitality enormously. However, I paid for facilities as this was a Spa break trip and didn't have access to the pool on our arrival date, I was not notified or informed when booking that the pool would be closed. We also could not order food/room service or dinner as there were no chefs either. Myself and my partner had to travel to get dinner, which was just disappointing all together, this was not the break we expected at all. Unfortunately, we may have to try somewhere else now.

Poor hotel

Customer review rating 1.0/5

Ailsa Couples - 04/01/2022 Confirmed reviews ALL

We spent additional money on a privilege room but there were no bath robes or nespresso machine. Expected this to be resolved after informing reception. We were staying in room 53. We found dead flies on the windowsill and the water was not warm enough for a shower let alone a bath. The noise when running the hot water was enough to wake the whole block up. As we were only staying the one night it wasn’t a big issue but we informed reception on checking out. There was also a hole in the floorboards under the carpet which could cause injury if you trod on it. All in all a poor stay. We didn’t fancy trying the spa after the experience in the room so felt we would have had a better experience in a travellodge.

Fantastic stay, amazing staff and service!

Customer review rating 5.0/5

Heather M. Friends - 03/01/2022 Confirmed reviews ALL

We stayed with our friends and two dogs, the hotel is well equipped for the dogs, with great grounds and rooms with patio doors. The staff were fantastic with the dogs, the lady from the north who covered the restaurant and bar was so friendly and welcoming and the man on the main bar looked after us amazingly, nothing was too much trouble. Lovely food and great service from lovely staff who made us feel very welcome.

Dear Heather M., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Lovely stay and great location

Customer review rating 4.0/5

Brian E. Couples - 02/01/2022 Confirmed reviews ALL

Short break after disappointment of cancelled trip to Spain. Will come again!

Dear Brian John E., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. I am so pleased that we didn't disappoint after you were unable to go to Spain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Goidcstay

Customer review rating 4.0/5

Sue Couples - 02/01/2022 Confirmed reviews ALL

Lovely location for hotel. Enjoyed our visit though noticeable lack of staff ( we understood due to covid issues). Breakfast range fairly good, couldn't eat as restaurant as full both evenings. Beautiful surroundings

Dear Sue H., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologise that you were unable to eat in our Restaurant for both evenings, we do hope that you will return to us in the future so that you can enjoy a meal in the Restaurant. Kind regards Sharon Wood Operations Manager
Customer review rating 4.0/5

Kim Couples - 01/01/2022 Confirmed reviews ALL

Nice stay, rooms where large. Very nice staff need a little more training. Room was clean and nice but two single beds pushed together to make a double was uncomfortable.

Dear Kimberley S., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Sharon Wood Operations Manager

Below expected standard

TripAdvisor rating 3.0/5

Bobby I 22/09/2021 TripAdvisor review

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed

Thank you for taking the time to review your experience at Walton Hall. Unfortunately, the global pandemic and Brexit had a big impact on our hotel and the entire industry; from the budgets that were supposed to be allocated for maintenance to the hospitality staff crisis. I am sorry that on this occasion your experience was disappointing. We are working hard to get back to normal. My sincerest apologies, Joanne.

Rest and recuperation

TripAdvisor rating 5.0/5

carolehorner66 11/09/2021 TripAdvisor review

Well what a lovely stay in an enormous superior double room in the old part of the hotel. Breathtaking views lovely grounds. A pool just big enough to cool down after the higher temperatures than usual for September. The staff were all extremely helpful- and especially Emily at breakfast who showed empathy to all those she helped and nothing was too much trouble. With the Covid restrictions although not now in place- it is important to realise hotels can’t just magic staff out of a hat and I must say they coped extremely well in what is still considered Covid times. Amazing couple of nights away for 2 essential workers. Thank you!

Thank you so much for taking the time to review your stay with us Carole. I am so pleased that you had a great stay. Emily will be over the moon with the special name mention. Thank you to you both, as essential workers, for all the hard work during Covid. Kind regards, Joanne.

Tired Hotel

TripAdvisor rating 2.0/5

Theresa P 07/09/2021 TripAdvisor review

Great location but found the hotel very tired, needing a lot of maintenance or revamp. The window frames need attention etc. There seemed to be a lack of staff, only one person on the bar. He was very pleasant but needed some help. The breakfast was very good, lots of choice.

Thank you for taking the time to review your stay Theresa. Unfortunately, the global pandemic and Brexit hit our hotel and the entire industry pretty bad. One of the struggles being the hospitality staff crisis and the funds that were meant to be available for maintenance of such a large hotel. We are trying to get back to normal and working our way through the maintenance jobs. I apologise for the inconvenience this has caused you. Kind regards, Joanne.

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