Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Lovely stay great value good food. Pool could be a little warmer

Celebrated our third wedding anniversary and enjoyed the location, the hotel and the helpfulness and friendliness of the staff. Well located for visiting Stratford, Warwick and Leamington.

Staff were amazing 10/10 for staffing! Location was good just the road onto the place is awful but can’t be helped. Beds were not that comfy.

Coffee machine did not work. Nice shower, shame that the door did not close - not on the bottom rollers and was very dirty. Did not complete a review but did give the above details to reception

We got married here in 2017, and returned for our 3 year anniversary. The staff had arranged a complimentary bottle of prosecco, welcome drinks with our meal and a few little extras - which was so lovely. The room was amazing, we had a suite. On the whole it could probably do with a little updating here and there, but at the end of the day, it's an old building so to me it just adds to the charm!

We had been many times before as I worked for Barcelo Hotels at the time, but the last few we were very disappointed so had decided not to return. My work colleague and I were coming for a spa weekend as she wanted to try it out. After booking she was taken unwell so my husband and I attended. What a change. So much better. You can tell Joanne is the GM again such a difference. We will be back again much more often.

It was too basic experience.

I was a bit sceptical in making my booking as the reviews weren’t great, but I thought what’s the worst it can be so booked it so glad I did everything was great! The spa was clean and lovely, the reception staff were pleasant and even booked us in even though we was a bit early but room was available, staff really helpful, the bar was a great selection of beers and wines and soft drinks plus could order light snacks to tied you over till dinner, dinner selection was really good and breakfast was fab! I’ve stayed in a few places and the beds haven’t been up to much but there bed was amazing so comfortable, I couldn’t fault our stay and left feeling very relaxed which was very much needed! Not hesitation in recommending!

Terrible

Overall pleasant and impressive food. Value for money

I wasn’t happy with the stay at the hotel. My tv didn’t work, the air con didn’t work with no window. Me and my partner couldn’t sleep as the room was so hot as you can’t open the windows. The swimming pool left my partner with really sore eyes which left him in pain and couldn’t see. One of the waitresses had to get an ice pack to put on his face. Told reception about all this and they just reassured me that it will be sorted for the next couple.

Having stayed previously we were disappointed that the good bits of the Hall had been lost. Now just another chain hotel. Staff were good and moved us when the air con would do nothing but blow cold air. Sink needed a hair ball removed to let it drain. No biscuits in the tea/coffee making facilities. These are just niggles, but will not be rushing back.

There were a few things which could have been improved. We didn’t have slippers our whole stay and robes were not provided until half way through our first day. There was also no remote for the tv in our room, however staff provided this promptly upon letting reception know.

Good experience only problem was the lighting going and us having to call reception on three different occasion to have it fixed

The grounds of this property are simply stunning. The room was clean and comfortable, if a little small. What I personally found difficult was the distance from our room to the main hotel. As I am disabled I found the distance inconvenient. Overall, however, my stay was enjoyable and good value.