Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

A very comfortable, clean and well furnished room. Lovely helpful & professional staff.

The hotel and grounds are very beautiful but the cleaniness could have been better. The showerhead was very dirty . Toothpaste on the side by the sink etc

Stayed away on a work trip, very nice room with built in A/C and heating which is a lovely luxury. Lovely breakfast as well and the pizza dinner is insane defiantly a recommendation to anyone staying there. Only negative I found was my room was not cleaned once during my stay, I had no bin liners so my room got filled up with rubbish quickly, there was complimentary water in the room and my breakfast was never on time (7:00am) so I did spend a while waiting each morning for my breakfast. However these things are not to over shadow how lovely of a hotel Mercure is and would happily return in the future.

A one night stay was very comfortable, hoping to return once virus allows and hopefully be able to enjoy the facilities more

Room not clean , dead flys on window seal and mould round windows , dust above bed on head board , toilet not cleaned properly , no hand sanitizer were working all empty ,food not very good .

Lovely place beautiful grounds friendly staff

I found the main hotel to be ok, the food was very good and the staff were excellent, very attentive. I found the room disappointing, I expected it to feel super clear due to COVID and it was just ok. It didn't look like things like light switches, remote controls etc were particularly clean. I couldn't get my TV on I called reception twice, once at about 5.30pm and again at 10pm, no answer. I also called on the outside line, no answer. There was also a constant flow of water running in the toilet, I could hear it even when the door was shut so kept me awake during the night. I've stayed in other hotels and there was far more attention to detail in the cleanliness of the bedroom and I felt more assured.

Comfortable welcoming and friendly

Despite the Covid restrictions, the staff were still friendly and helpful as always. I would say the hotel is looking a little tired now so a bit of a refresh would be welcome. But overall a nice and pleasant stay, the WiFi super quick as ever which was a big help with work.

Staff on reception exemplary! Rooms a little tired, windows need upgrading as does room heating and some geberal decore. Breakfast was good, though getting it confusing and poorly planned... Again, once staff on the case, they were excellent.

Room was cold, breakfast (cold) and dinner (microwaved) is horrible and didn't worth the money. On night 1 staff was nice and welcoming, second night (different staff) they were not very helpful neither ready to provide service.

Room and booking in ok. Meal overpriced for what it was and stone cold, returned for a different meal which was poor to average. Breakfast was booked for an early morning slot to the room, never showed so I left for work. Will not return to this hotel. I stay in many hotels and can’t fathom out why some cannot employ chefs who care about the quality and presentation of the food served. If you have great food and a clean room then you will get repeat and recommended business. It’s a no brainer to me.

There was a limited evening menu and then some things weren’t available so bought food in a couple of times. The takeaway breakfast was a bit hit and miss. Sometimes 2 sausages, sometimes 4, sometimes 2 cheese, sometimes 3. I never knew if I was going to be left hungry or not. I know we’re on lockdown but with the hotel being fairly remote and no other eateries open there should be reliable food available.

I stayed at Walton Mercure over Christmas with my husband and young children and I can honestly say it was one of the most pleasant hotel stays i have ever had. The staff went out of their way to make our stay as special as possible, paying attention to small details (chocolates on children’s pillows, Christmas card, special Christmas breakfast). The cottage where we stayed was perfectly sized for a small family and extremely clean. The grounds of the hotel grounds are breathtaking and we created many fond memories walking around the lake. The health centre is well looked after and lovely view of grounds from heated pool! It was pure escapism staying here and I would not hesitate recommending it to anyone

well organised, very clean, excellent food