Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Friendly helpful staff- as walking with a stick taken to my room, assistance with bags much appreciated..

We booked through wowcher as advertised 4 star hotel - we were given room 50, carpet is stained, curtains stained, heating not working, phone working but no direct dial to reception - room smelt damp. We contacted reception we moved to room 39 - heating was working - shower/wet room needed grouting. I am a veteran of the hospitality industry of more than 25 years - I would not advise using these rooms until you have completed your renovations - entrance doors to the bedrooms the wood was rotten. I don't think I am telling you anything that you are not aware of.

The restaurant is really good for gluten free dining and spacious However the room radiators were both broke so it was freezing during the night by the time we realised we were in bed and unpacked. The spa is dirty which the reviews do state but I thought people were being picky. There are alot of kids in the pool splashing and screaming etc up til it closes. The gym is very good though. The lamps in my room were hanging off the wall and the general upkeep of the room was very poor. This is the first time I've used mercure so wasnt sure what to expect as I had read bad reviews but decided to see for myself. It was my boyfriends birthday and he didnt enjoy himself so it was sad for me to surprise him with something disappointing

Great sized room, comfy big beds. Different sized dressing gown which was a good touch. Plenty of options at breakfast although dinner menu is slightly limited. We werent told we had to book for dinner but they still accommodated us. Massage at the spa was incredible although pool area was quite dated and more like a leisure centre with kids running around.

The shower tray did not drain, and filled up to the point you had to stop showering rather than flood the bathroom. I reported this to staff. Calling for room service on the direct dial did not get answered. It was only when telephoning the hotel reception from my mobile, that someone picked up the call. The bar prices were expensive with two vodkas & soda, one pint of Stella and a J2O costing £30.00. There were no bottles or cans of regular Pepsi, the only option was from the tap, and the ice in the vodka melted within a couple minutes. And the service was slow. If you are charging these prices you expect quality. An option on mixers, and some decent glasses rather than the tumbler my wife was handed would be a nice touch. And when our friend joined us for a drink, there was no Prosecco at 4.00pm on a Saturday afternoon. On a positive note, the function we attended in the hall was very enjoyable. The food was good, and the staff in this part of the hotel were much better. Walton Hall should have been so much better. We are regular visitors to Gleneagles, and are used to paying these prices, but with better service, sharper surroundings, and staff who don't avoid answering the phone. We should not have checked out feeling ripped off, and it should not be a customers job to highlight maintenance issues, and poor bar service. This should be taken care of by the management.

We were disappointed to arrive and not even be entering Walton Hall for our entire stay. Instead we were sent to a room in what looked like a block of flats, and none of the facilities were even connected to Walton Lodge. The "spa" was very run down and dated and needed a good spruce up. Although the spa and pool were relatively clean, there were signs of deterioration such as black mound on wooden window frames, cracked and missing tiles, flaking paintwork and over used furniture. On the plus side, dinner was nice. Your poor staff looked exhausted and were flagging. Not surprising considering they were there morning, noon and night!

Had a lovely stay at the hotel in a 2 bedroom apartment. It was very nice and well equipped. However the heater in the lounge living area was not working which meant the whole living area was very cold. In addition in the main bathroom the shower drainage was blocked which resulted in almost flooding the bathroom. We were unable to use the shower during our stay due to this. Fortunately we did have the ensuite bathroom which we could all use instead. However not what I would expect for £200 per night.

Need more signposting from main roads Friendly staff Good value for money

I found the hotel and room ok, fair for what you pay for, felt like there was zero charm as it’s a chain, you can call the rooms ‘woodlands’ but I still feel like I’m in a premier inn. Room was clean but temperature gauge broken. As the hotel is so far away from anything the only think we could really do is visit the “spa” and I found it appalling, dated and had stains/mould everywhere. I have complained to buyagift where this cost £140 for a nights stay and “spa” access as I found out any guest can access this so at face value the experience would've cost a lot less.

Booked double room and was given twin.

Very good stay

We wanted a quiet weekend and even though the hotel was busy we achieved this. The first room we were given 303 was damp and we got moved to 315 which was better. The evening meal was good but the restaurant was under staffed due to the wedding in the hall. In my opinion the restaurant manager should have anticipated this as the staff were rushed off their feet and this was similar at breakfast. One waitress Elena did not stop all night. The spa was excellent but lacks a jacuzzi and my spa treatment was spoiled by Sarah who did the massage well but talked most of the way through. This was explained to the gentleman who was running after the spa.

Stay was good, check out was poor.

Attended a 2 day conference. Hotel was difficult to find and reception was not well signposted. Room was good size and well appointed but bed was uncomfortable with protruding springs. Food was of mediocre or poor quality with the exception of breakfast which was good.

We were bought a winter reviver couple package for christmas which i booked for my husbands birthday, i then added an extra night, upgraded the room to a suite for both nights and added further treatments. Upon arrival we were taken back by the drive up to the hotel, it looked unreal and got very excited. We checked in, quick check in. We arrived to our section of the hotel which was located away from the main hotel. It looked beautiful. Then we went through to our suite, which was situated in the tower (room 30) and overall we were thoroughly disappointed. The room had clearly not been cleaned for a while, there were about 20 dead flies, the shower attachment on the bath did not work. The bed was on wheels so every single time we moved the bed rolled across the floor, the pillows were very uncomfortable. I mean i was unbeilavably let down as i had paid the extra fee to upgrade to this room. When we went to the spa, the swimming pool is in need of some TLC. I had to change my treatments and however when we came to the treatments, they had no idea, they managed to get the treatments muddled up and not realised that i had paid the extra fee, just very frustrating. As we were so disappointed we decided to check out a night early. Upon checking out they didn't seem at all interested they we were meant to be there that night and were checking out a night early?