The hall is a beautiful building, the hotel blends in very well. Pretty good food - almost got it perfect. Spa treatments we had were very good. Lovely staff at the hotel & in bar/restaurant. However, no cocktails in the hotel bar and there’s only water to drink at the spa as all 2 coffee machines were out of order. On an organisational level customer service is poor - I could never get through to the spa on the phone to confirm our treatment times & the hotel would only tell me that the spa worked on a “different system”. On arrival the spa claimed they had sent me a email confirming the times, which I had never received and despite showing my inbox to the spa assistant he continued to insist they had.

Had a fantastic and relaxing stay .

Enjoyed our stay food very good. Staff not enough of. The staff that were working were giving us alot of attention but felt sorry for them running around like headless chickens. Did not like the swimming pool too shallow most of it to swim.

I was staying as a 2night stay for a wedding party. The first night, we were unable to eat bar food in the bar-having to order it to our rooms and then after only half of the food arriving being told by a very rude manager that they don't deliver to the bridal suite. Secondly I asked for a twin the first night and a double the second. I was aware of the covid ruling of not changing bed linen between stays but I was not given a separate room, so when I returned from the wedding on the second evening, my room was still a twin room after them confirming that they were happy to change the bedding for me. It just hadn't been done. The bar area has a horrific smell of sewers and most of the staff appeared to be new or in training yet no one seemed to be around to be helping them or supporting them.

A lovely weekend spent at the beautiful Walton Hall. Friendly and helpful staff, very attractive building inside. The one fault was an uncomfortable bed where you could feel all the springs.

Decleor Aromatherapy massages but unfortunately they provided two “ normal “ massages and charge full price for decleor. When I asked the staff struggled to explain. I went back to the spa before we left and the manager admitted it was a “fault” on their system which frankly I doubted. Johnny on reception was excellent he sourced two heaters for our room as the heating was broken. Food ok. Overall lack of staff

Very large room given with a lounge, but unfortunately due to lack of curtains covering a window in the bedroom and an extremely hard bed I did not sleep well.

Nice place nice staff nice time had most enjoyed

Hotel was clean and tidy and in a beautiful location. Bar staff and restaurant manager demonstrated extremely poor and disappointing customer service to the point that they were rude and ignorant

Enjoyable great location, welcoming staff!

Nothing seemed to be an issue with the hotel staff at all

Nice room , I paid £151 on arrival by card then I noticed the money had left my account of which is fine but they had also taken another £187 by mistake , I contacted the hotel numerous times with out being able to get hold of anyone then I did get through got passed around to three different people eventually put on hold for 27 minutes then cut off ! Have tried to speak to someone regarding the extra money being taken by mistake but no one is interested. I feel totally ripped off , clearly zero customer service . I’ve lost £187 and feel ripped off .

Stopover on a journey from S to NW England - conveniently situated

Room smelled musty

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed