Great location, good room. Good spa, slightly tatty pool area.Food was basic and hit and miss- given mayo instead of hummus!? Younger staff great, one of the older male managers very unfriendly and sent young worker to do what he should of done regarding our dog and eatting arrangements. His vibe was very tense and angry.

Location was beautiful and super relaxing. Couldn’t fault the staff. Food was tasty, had both an evening meal and breakfast. Room was nice (however I will note we were put in a standard room initially by mistake when we’d paid for a privilege, staff were great in changing the room but there was literally no difference the two bar a coffee machine, plus the tv in the standard room was bigger!) Really enjoyed the spa and facilities, great value for money.

Made welcome on arrival, clean room and warm . food in restaurant was good but I would have liked a bit more choice.

Food and staff were lovely. The leisure club looked tired, broken seating and the changing rooms were dirty, it needs some tlc. The bedrooms were very basic and our double room had two single beds pushed together, I feel this did not meet the standards advertised.

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Enjoyed staying at Walton Hall !! Staff were very helpful and attentive !! Which was very welcome as I was looking after my sister with learning difficulties

Myself and my partner have been visiting the Mercure for several years now and have had an amazing experience on every visit. This is why we were so disappointed on our recent visit, we also understand that COVID is affecting hospitality enormously. However, I paid for facilities as this was a Spa break trip and didn't have access to the pool on our arrival date, I was not notified or informed when booking that the pool would be closed. We also could not order food/room service or dinner as there were no chefs either. Myself and my partner had to travel to get dinner, which was just disappointing all together, this was not the break we expected at all. Unfortunately, we may have to try somewhere else now.

We spent additional money on a privilege room but there were no bath robes or nespresso machine. Expected this to be resolved after informing reception. We were staying in room 53. We found dead flies on the windowsill and the water was not warm enough for a shower let alone a bath. The noise when running the hot water was enough to wake the whole block up. As we were only staying the one night it wasn’t a big issue but we informed reception on checking out. There was also a hole in the floorboards under the carpet which could cause injury if you trod on it. All in all a poor stay. We didn’t fancy trying the spa after the experience in the room so felt we would have had a better experience in a travellodge.

We stayed with our friends and two dogs, the hotel is well equipped for the dogs, with great grounds and rooms with patio doors. The staff were fantastic with the dogs, the lady from the north who covered the restaurant and bar was so friendly and welcoming and the man on the main bar looked after us amazingly, nothing was too much trouble. Lovely food and great service from lovely staff who made us feel very welcome.

Short break after disappointment of cancelled trip to Spain. Will come again!

Lovely location for hotel. Enjoyed our visit though noticeable lack of staff ( we understood due to covid issues). Breakfast range fairly good, couldn't eat as restaurant as full both evenings. Beautiful surroundings

Nice stay, rooms where large. Very nice staff need a little more training. Room was clean and nice but two single beds pushed together to make a double was uncomfortable.

There appeared to be staffing issues, but even so the place should not have looked this down and out. Lights not working and cobwebs, furniture that looked like it was from a charity shop. Our last stay on a 9 day holiday and it left us disappointed

Well what a lovely stay in an enormous superior double room in the old part of the hotel. Breathtaking views lovely grounds. A pool just big enough to cool down after the higher temperatures than usual for September. The staff were all extremely helpful- and especially Emily at breakfast who showed empathy to all those she helped and nothing was too much trouble. With the Covid restrictions although not now in place- it is important to realise hotels can’t just magic staff out of a hat and I must say they coped extremely well in what is still considered Covid times. Amazing couple of nights away for 2 essential workers. Thank you!

Great location but found the hotel very tired, needing a lot of maintenance or revamp. The window frames need attention etc. There seemed to be a lack of staff, only one person on the bar. He was very pleasant but needed some help. The breakfast was very good, lots of choice.