Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Very relaxing and comfortable

Overall it was a positive experience with evidence that all staff were trying hard to be positive in the face of some difficulties with the upkeep of the hotel and it’s provisions.

The staff throughout the hotel were lovely and we enjoyed a visit to the spa. I can’t comment on treatments as it was New Year’s Day and so there wasn’t the option. The rooms and restaurant facilities however leave a lot to be desired, damaged and stained furniture isn’t what I’d expect from a Mercury hotel.

The accommodation was outstanding although one of our heaters was broken. The pool and spa were fantastic. The only down side was the evening meal. This was very poor. The portion sizes were extremely small and had no vegetables. Other than that we had a fab time.

Our room had no heating; breakfast in bed was cold when finally arrived; having to go back into the main house for meals and swimming was a bit of a pain, but the room was very quiet and peaceful

Great venue for a gathering really relaxed and comfortable. Bar prices a little scary. Food was lovely especially at breakfast.

We like to find an hotel to celebrate our wedding anniversary and this one ticked all the right boxes in terms of location, amenities and value for money.

Very impressed with the room and pricing but disappointed with the New Year’s Eve meal. We did discuss this with many of the other guests who also agree and one couple who were trying to order something from Uber eats as they were so hungry. The people who say in the bar and orders pizzas and burgers for between £15-£26 had a much larger meal rather than two small medallions of beef a small spoonful of parsnip purée and a potato stack, no green vegetables etc.

Nice room, the food was ok and the DJ and bar were very good

I had brought a Spa package for a Christmas present for my husband as a teat, this included a spa treatment, dinner, bed and breakfast. 1. On arrival receptionist had very poor English and it was very difficult understanding her, unclear where all the facilities were and what time breakfast was. 2. Was given room 102 which was old, cold and the bathroom smelt absolutely disgusting. Was moved to room 215 which was also a bit tired and unkempt but luckily didn't smell. Rooms need some TLC and are VERY basic. 3. My husband and I had treatments booked in with the Spa, these were not running to schedule as *TWO* members of staff had walked out earlier that morning due to a conflict (therapist happily gave me the low down) and only two therapists were covering. I had a hot stone massage which was okay, again Spa facilities were a but unkempt and needs TLC. 4. The overall leisure facilities were VERY disappointing, the ladies changing rooms were so dirty, there was mud and hair everywhere. One shower looked like the cleaning process had started, however COSHH left out which could have been dangerous for children. Towels, gowns and slippers everywhere. Most lockers were faulty (getting stuck) I found one locker which actually worked. 5. The pool was also full of children, I get it's a hotel but cannot call this a 'Spa' if children are splashing and jumping in to the pool, where this was supposed to be 'relaxing'. 6. No water or clean cups in the leisure part to hydrate 7. Pool area was dirty and full of used plastic cups and used towels. 8. We had a meal included in the offer, the curry was lovely (compliments to the chef), nil complaints with the dinner. 9. Bar prices EXTREMELY overpriced 10. Breakfast the following day was basic but fine, not a 4 star hotel breakfast.

The staff were very helpful especially when we had an issue with the air con in our room, it wouldn’t turn off not ideal in January. We were soon shown 3 other rooms to choose from. We were very happy with our stay and would revisit.

Whilst the quantity and quality of food was excellent, we found it disappointing with (1) No Christmas decorations in the dining area, (2) None of the staff bothered to look Christmassy [a bit of tinsel or santa hat], (3) no Christmassy music playing in the dining area whilst eating!! Then re the room; (1) no hair dryer, (2) no stool/chair in bathroom, (3) our room was NOT made up on the Christmas day. We appreciate that people were working on Christmas day, but it was only the receptionist that ever had a smile everyone else looked miserable.

I requested disabled accessible room as my wife is disabled , was very pleased with the spacious room we were allocated It came with a large walk in shower, just what we required. I was very disappointed that the shower did not have a seat or stool, the point of requesting a walk in shower is that my wife has difficulty’s in walking and standing, so with no seating the accessible shower was next to useless , her mobility scooter would not kindly to the shower. I did ask at reception if a seat or stool was available and was told we do not any. Surly a accessible shower has to be fit for purpose. With regards to the disabled toilet in the main area , through our stay my wife reported three times that it did not have toilet paper.

We enjoyed the food and Emma who I booked through was brilliant throughout. Unfortunately however we did not enjoy the party so much this year. Last year we were in the other part of the hotel and it was more contained and enjoyable. The party this year was in the older part of the hotel and whilst it is much more beautiful in that area the whole night was disjointed. Where we ate our meal was separated from the dance floor and that was separated from the bar and it was all just unflowing and lead to a disappointing evening. Our table was right at the back - I do t know if this made a difference or not. Dawn

Negative points ... 1. Hotel run down, needs a lot of maintenance to improve buildings, floors and rooms 2. Customer service was mainly poor, didnt listen to our needs or action them, for examples when booking in receptionist left us half way thru check in to deal with something else, we booked and received email confirmation for restaurant but no booking showed when we checked in, ordered drinks a couple of times and wrong drinks were received 3. Spa waste of time couldn't get in, despite emailing and calling (no answer to either), and reception weren't interested when we told them 4. Hotel dirty, plates dirty, tatty seats, cob webs in windows, mess on floor left from night before in restaurant 5. Couldn't open window in room and no temperature control in room ... Plus point 1. Food in restaurant was nice, even if choice was limited