The initial room we were given was horrible. I have stayed in better, bigger, cleaner rooms in a travel lodge for half the cost of this hotel or less. The plug in bath had been pulled out and was in soap holder. There was a faulty light in the bathroom and the surfaces were not clean. In the room itself the window sills dirty. There was nowhere for two people to put clothes other than tiny wardrobe (no shelves, no drawers, only hanging) which already contained a battered and bent rickety ironing board. After complaining we were upgraded to room 4 in 16C hall. A completely different building. However we were left to try and find the room on our own. The room was better, and much bigger, but tired and somewhat dilapidated. The carpets had stains. The windows were filthy on the outside, I doubt if they had been cleaned in 6 months. Again nowhere to put clothes other than a small hanging space in a wardrobe, we will be living out of our suitcases. Breakfast the following morning was an completely underwhelming experience, with poor, matter-of-fact service, and luke warm food. To end it all, when we got back to our room that evening we found that there was a disco for a wedding reception going on immediately below our room which didn’t finish til 1am. All in all, a very poor stay. Not good at all. Will not stay at a Mercure again.

Rooms had no air con and with 28 degree heat we didn't sleep for two nights. Torn curtains in room, two singles beds put together that were so uncomfortable. The rooms needed alot of tlc inside and out. the food service had only one menu for every meal. Management of dining was very poor. Forgotten drinks ordered, orders being lost, pieces of meal missing. Outside sitting area was tired, old and has no umbrellas on tables for the extreme heat. Manicure was extremely poor, facials were great. The use of pool, sauna and steam room was only up side to this stay. The grounds of the older hotel were peaceful and lovely to walk around. We, like many others hadnt been away for three years, found this to be more stressful than relaxing.

The atmosphere was terrible, on arrival staff were very unhelpful and not welcoming in the slightest. We had a hotel room booked and were punted out into an apartment. We had dinner in the hotel which took over 1 hour for the food to arrive and was poor quality for price. The following morning we went for breakfast at 09:30 to be looked up and down and told they were setting up the tables for lunch (when breakfast finished at 10:00). Horrible experience, extremely disappointed in a so called 4* hotel.

Hotel Dated, Condition generally poor, No separation, from staying Guests, and Day Visitors and event attendees taking seating and lounge and private residential areas out of circulation, so that paying guests have to stand up in the small Bar area and listen to the Loud Guests attending for the day out food limited and choice poor, service poor, and was inconvenient to get a group seated together Little to No Service from personnel working in the Bar and restaurant lounge area all looked miserable and every request was met with Very long waiting or forgetting and delays its a shame that the only areas for residents are so sparse and overrun with what looked like a team of incompetent new owners or franchise personnel trying to run a bar and a restaurant? a microwave in the restaurant area would have served better with microwave meals and breakfast only one word a farse food standards should visit but to end on a positive Location Brilliant grounds Brilliant lakes brilliant and the very best place to relax in peace outside on the grounds

The staff at the hotel were all so friendly and helpful, the dinner was really good . The hotel and spa were a let down . The pool is old , the change rooms and lockers grubby . The hotel room was clean but again the rest of the hotel was grubby, cobwebs and dirt sitting on the extracts in the dining room and all areas need decorating .