ibis Styles Birmingham NEC and Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 744 reviews

Best price
guarantee
ibis Styles Birmingham NEC and Airport - Image 1
ibis Styles Birmingham NEC and Airport - Image 2
ibis Styles Birmingham NEC and Airport - Image 3
ibis Styles Birmingham NEC and Airport - Image 4
Bickenhill Lane, B40 1PQ BIRMINGHAM, United Kingdom

Description

Hotel extras

  • 10 minutes walk to Birmingham International train station and airport

  • Located on site of NEC

  • Breakfast served from 4am

  • Free Wifi

  • Fitness centre/ gym for guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Styles Birmingham NEC and Airport

Bickenhill Lane
B40 1PQ BIRMINGHAM
United Kingdom

GPS:52.452652, -1.726114

Telephone
Fax +44 121 780 5905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS STYLES RESTAURANT

Enjoy a plate of something tasty without leaving the hotel: our on-site restaurant serves up everything from light bites to three-course meals, all day long. So you can take your time over good food in bright, modern surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  744 reviews

TripAdvisor Rating  3.5/5  1,925 reviews

Needs some TLC

Customer review rating 2.5/5

Kev Business - Confirmed reviews ALL

From the outside the hotel looks nice and, if you know the shortcut, a quick walk from International train station and airport, although the walk is a bit grim. Inside, the hotel feels tired. The first room I was given had a window that wouldn’t shut, not even slightly, the second room had the toilet flush button missing, and carpets were stained and so on. Otherwise the room was fine, bed comfy, bathroom actually quite new looking (aside from broken button). Apparently the whole top floor doesn’t have air conditioning (maybe temporarily) and maybe they’re refurbishing the hotel. I’d stay there again, I just wish it was better looked after.

Dear KEVIN T., Thank you for taking the time to tell us about your experience at the ibis Styles Birmingham NEC and Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Hough Guest Service Manager

Disgusting

TripAdvisor rating 1.0/5

Scott F TripAdvisor review

The worst hotel I have stayed in, we had to wait 20 minutes to check in as there was no one around. The rooms are disgusting not clean at all . The tv didn't work there was blood stains on the quilt cover and I mean a lot. The bathroom was disgusting. We paid for breakfast and all there was northing but cereal and something that looked like cheese. No bread or hot food which we had paid for.

Good bed

Customer review rating 3.0/5

Anthoula Business - Confirmed reviews ALL

Had a late check in, there was no one at reception and had to wait and look around if someone was near. Neither there was a bell to ping so someone could notice me. The receptionist was friendly but somehow my reservation was added without breakfast while breakfast was booked. this caused confusion and frustration. I had to open my laptop to show email. The bar was closed unfortunately but the room was very comfortable. THe next morning I recieved a letter early in the morning about the payment that this wasn't settled. This is also not a good way of starting my day. Especially when you are on a trip. This should have been again dealt with better from your end. Breakfast was oke, although the options for lactose free was limited and I had to ask myself for soy milk. In all, the stay was oke the service can be a bit more proffessional. Thank you

Dear Antoula, Thank you for taking the time to share your experience with us. We apologize for the issues you encountered during your stay, including the confusion with your breakfast reservation and the early morning payment letter. We understand how these situations can be frustrating, especially while traveling. We’re glad to hear that you found the room comfortable. Regarding the lactose-free options, we are sorry to hear that you needed to ask for soy milk as it is part of our brand standard to provide such options readily. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to serve you better in the future. Best regards, Andrew Phillips Guest Service Manager

Great hotel and staff!

TripAdvisor rating 5.0/5

Salman_muzaffar TripAdvisor review

Great rooms and great staff! Stayed in plenty of holiday inns but this is one of my favourite. The staff are extremely helpful, and the rooms are great. Not sure if the rooms have been recently renovated but everything feels very new and clean. My experience was made great by Hanin! Very helpful and welcoming person

Hi Salman, Thank you so much for your kind words! 😊 We're thrilled to hear you enjoyed your stay and that Hanin made such a positive impact on your experience. We’ll pass on your compliments to her and the rest of the team. Looking forward to welcoming you back soon! Best regards, Ewa Galazkiewicz General Manager

Blood stained sheets

TripAdvisor rating 3.0/5

Karen R Couples - TripAdvisor review

We stayed in room 308 for the night before our flight the next morning. The room was OK a bit noisy in the evening with racing cars on the main road behind. But the worse thing was when we were getting into bed we saw a few big marks under the top sheet we pulled the sheet back and there were blood stains all over the mattress protector. We couldn't sleep inside the sheets after that so we slept on top of the bed all night. Won't be stopping here again

Dear Karen, Thank you for your feedback, and I sincerely sorry for the issues you encountered during your stay. I'm very sorry to hear about the condition of the bed linens in your room. Unfortunately, it appears that we were not made aware of this issue during your stay, and I assure you that this is not the standard we strive to maintain. Had we known, we would have addressed it immediately. Your comments have been shared with our housekeeping team to ensure such an incident does not happen again. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention, and I hope we can have the opportunity to make it up to you in the future. Best regards, Ewa Galazkiewicz

In partnership with TripAdvisor

Other web-users rate our hotel

  • 672 reviews 8.8/10 Location
  • 1,096 reviews 6.7/10 Room
  • 949 reviews 8.2/10 Service
  • 11 reviews 5.3/10 WiFi
  • 430 reviews 7.2/10 Breakfast
  • 429 reviews 5.5/10 Food
  • 424 reviews 8/10 Cleanliness
  • 300 reviews 5.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Birmingham

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.