ibis Styles Birmingham NEC and Airport Hotel 3 stars

Took 10 mins to get in as door was locked and reception not staffed at the moment I arrived. Was initially given a room in the middle of being renovated but a quick trip back to reception sorted that. Comfy room, efficient heating, slept very well in the bed. Breakfast was freshly cooked - I was the only breakfast customer that day apparently. Little lockdown problems like no brown sauce and no marmalade will get sorted as soon as life returns to normal I’m sure. Overall very good value and staff friendly.

Would definitely use again and gladly recommend.

Firstly, your staff are without criticism, friendly, helpful and ready to address any needs, so 10/10. However, while I understand the restrictions you have to abide by in the current climate, for long stays, I was there for 8 days for a conference, some small additions would be beneficial. As room cleaning is not done until the end of stay, could I suggest leaving some extra bin liners in the room, so we do not need to ask for them, and maybe have a larger bin receptacle in the lobby so that bins can be disposed of easily. As there are limited restaurant facilities, I was eating food from outside and so did not wish to leave a flimsy bag of waste food items/containers in the corridor. Likewise cleaning products - for long stays, a cleaning sponge/paper towels and small bottle of cleaning fluid so that sinks and toilets can be cleaned, drink and mug drips on the table etc. Plastic cutlery may also be an option, I brought my own.

Pleasant

Although unusual circumstances with very few people around it was an enjoyable short stay prior to flying on holiday early the following morning. Good COVID protocols in place. Great location for a stay with car parking. 10-15 walk from terminal or little longer with cases via station & air link or bus. Best feature was the staff, glad to see guests and friendly, chatty & helpful.

Hotel was so quite. Breakfast was bad. The driest bacon roll I’ve ever tried to get down. No buffet. No fry up. Just a choice of a bacon. Or sausage roll. But you can’t have both. Only 1 pillow each on the bed. We had to ask for two more. Sorry but they where terrible pillows we both woke up with neck ache. Hotel was clean and tidy. Shower was lovely

Booked this as I have stayed before and appreciated the good breakfast. I didn't see any warning when booking that breakfast is now a paper bag of items plus a bacon roll. This cost £4. The breakfast was only available at reception until 09:00am. Almost no staff at the Ibis Styles. The other Ibis nearer the airport was still taking bookings, but appeared to be shut - staff at the Styles told me that people had been turning up, with bookings for the other Ibis, found it to be closed and were coming to the Styles as they didn't know what else to do.. I will be VERY wary of booking anything in the Accor Group and will avoid it if at all possible.

Ive booked it for one night as i came Birmingham for an exam . I contacted the hotel if i could check in earlier , they were more then happy for me to do it . Moreover , i have forgot my charger in the room , and contacted the team to see if they found it , amazing news they found it and will post it to me asap. Amaizing ! Thanks

Great hotel as attending Crufts. The staff were really helpful and friendly.

I loved our stay at the Ibis. Staff were attentive, helpful and caring. Thank you again! Please can there be normal desserts on the menu as not everyone can eat gluten free stuff, fruit is not a dessert. Not sure I agree with dogs being charged for two nights when the room isn't cleaned both nights. However, we loved the doggy bags which was a lovely treat. Is there any chance the prices during Crufts could be reduced slightly as we aren't all millionaires! Thank you again. Stay safe during this strange period of time.

Easy check in. Staff very helpful and friendly. Room an odd shape but clean and spacious

Room good size, spotless, everything we needed for an overnight stay attending the NEC. So close to NEC and the airport and train station, the location is superb.

Staff were extremely helpful and fantastic when a friend had an allergic reaction. They were brilliant throughout the stay and nothing was too much trouble. Only one thing, as a vegetarian there were limited options, the pasta dishes simply didn’t have the meat added but no other alternative and same price as those with meat.

Having stayed at the same hotel previously - both for personal as well as business reasons, I was not dissapointed on this occaision. The only "fly in the ointment" was the rather basic breakfast, a bit more hot choice would be good.

Staff were very good with remember ing faces to rooms . Very polite , able to sort an issue with a locked window quickly. I wish i remembered the person who served friday-saturday as they derserve recognision Would stay here again for next year trip