ibis Styles Birmingham NEC and Airport Hotel 3 stars

The room is very cosy. First i have stayed in a hotel where there is a sofa so you can relax without sitting on the bed. All amenities provided especially an iron.

Polite receptionist, room clean and comfortable, thank you for welcome drink, although not impressed only limited menu on first day for dinner, day 2 breakfast was only continental as they didn't have a chef in, 2nd day cooked breakfast but wasn't very nice, parking expensive and a creepy walk to Resorts World, also was promised a birthday surprise but nothing.

all fine .Pity there was no hot breakfast on tap. Taxi took me to the other Ibis hotel. Stupid to have two Ibis named hotels on the same site. Then I had to pay for a second taxi to get to the right one. So I arrived in a bad mood having paid for a second taxi. Please Change names so they can't be confused.

excellent

This hotel is normally very good but this time we were given a smaller room where the bed was too close to the walls on either side. There was no wardrobe as such just coat hangers and ironing board on the rack next to the bed which I had to squeeze past to get into bed. The TV was also mounted there. The room was as far as possible from the reception and on the 3rd floor. There were not many cars in the car park so I assume the hotel was not full and we given this room. We were told at reception there would be a hot breakfast but there was not. The food items on offer for breakfast were disappointing. The muffins were hard as if they had been there for days. If this had been my first stay at this hotel I would not be coming back. As I have stayed here a number of times before I will try again sometime and hope that this experience is a one off.

Very pleased with our experience as a family using this hotel over the Christmas period .

Room was above the entrance so you could expect car noise. Lots of people chatting and making noise outside though meant lots of interrupted sleep. The room was small, with a sofa bed shoe horned into it without really having room for it. It was a family room but it wasn't really big enough for a family - it was a squeeze. The room was clean and tidy enough and food was available at 4:30am, so can't complain too much.

Brilliant staff all friendly and helpful

Swift check in, nice clean room, great breakfast selection and hassle free checkout.

Very good service, the only issue would be the charging for the car park for guests.

We couldnt as disabled room was not accessible to get into it let alone sleep in there. Absolutely disgusted with this. Spoilt our night. No manager to sort and bar man seemed more interested in serving at bar instead of sorting us out

Stayed overnight before our flight everything was well organised from check in to check out great service

The stay was very good except for the noisey gang of women no respect for anyone else in the rooms and the restaurant

We were checked in by a friendly helpful gentleman. We went to the room and it wasn't made up for 3 people. We went back to reception to request this was done for later and he was replaced by a helpful lady. We were allocated a different room and had to move our luggage from the first room back to the car as the room was not ready. We were advised which room to ask for when we got back on the night. When we arrived back the receptionist was checking somebody in. We were not acknowledged once. Not even when they were completing forms and she was just watching them. It would have been nice for her to say hello, I won't be too long or similar. When it was our turn she couldn't work out which room we were in and the duty supervisor had to be called. We were then given a 3rd room. We were looking forward to having room service only to find this was not available.

Just one night