ibis Styles Birmingham NEC and Airport Hotel 3 stars

Couple of issues Firstly me a colleague were promised early checkin after the colleague contacted the General manager to explain the situation prior to arrival. We arrived at the hotel at around 12:30pm to checkin and drop off a few things before heading to an event we were attending, we were told the rooms were not ready so we returned to the event in deep frustration. Later on we returned to checkin and relax before getting some dinner. Whilst in my room I noticed that a certain was off the rails at the end which let in some light which at that time was ok however at 2am the lights became very frustrating to get back to sleep after I’d be woken up by someone slamming a door near my room. Then following the morning ritual during my shower my multi use shampoo dispensers was not working so I had to walk back and forth to the one next to the sink almost falling g several times due to the drainage being very poor, and there being no shower curtain to stop the water spreading everywhere. After having a shower I proceeded to go and have breakfast, the breakfast was mediocre with cold scrambled eggs, a toaster which didn’t toast and cold bacon, my colleague however had it worse due to his dietary requirements he requested vegetarian sausage, mushroom and fried eggs which he could not eat. After eating breakfast I proceeded to return to my room to finish packing and to brush my teeth. Upon returning my bathroom looked like a swimming pool. The town I’d used after my shower to dry my feet was soaked and the floor was a death trap. I do not recommend these accessibility rooms if they’re going to be in this state Rooms 14 and 12 be careful when booking

From the moment I walked through the door the staff were welcoming and courteous. My room was clean, comfortable and spacious. In the restaurant and bar staff were attentive and polite without being too familiar.

Great location for attending events at the NEC, good accommodation at a good price. Only negativ would be not enough staff available in the bar/restaurant at evening meal time & running out of some items (fruit & hashbrown) at breakfast on last day (Thursday)

i stay for business and am always treated kindly by staff. They go the xetra mile. The room and restaurant are also good

Check in was very efficient, location was good, room was comfortable, and not feeling rushed with a late morning check out.

On my first night I noticed a dirty hand print on the wall and when I pulled back the bed sheets these had not been cleaned. I complained and was advised the dirty sheets must of come from the cleaning company but surely someone would of noticed blood marks and scabs on the sheets. I was moved to a different room which was much better. The staff at breakfast could of done with help as is was very busy and there was a wait for clean plates and the hot food to be refilled.

Sorry to say we thought the hotel a little shabby since our annual visits (not last year). Little things ie the net curtain off the track, only one hand towel for two people, we of course were given a second one after asking. A little more tea/ coffee in the room would be helpful, looks like the bare minimum. What can l say about the breakfast, it’s never been good but really several kinds of Kellogg’s in little boxes. Granola, muesli a little choice of fruit, all would be really good additions to the breakfast bar. The staff are helpful and friendly and we value that. Just a bit more attention to detail .

Comfortable clean room. Pleasant staff. Good breakfast. We had our dog with us so the outside garden area was perfect for us to eat our breakfast. We didn’t hear any traffic / plane noise - only noise to complain about was Inconsiderate guests leaving the hotel in the early hours of the morning thinking it was ok to stand outside and chat. Restaurant staff were finding it difficult to replenish breakfast items and crockery - not sure if the hotel was extra busy or if they were short staffed. It really didn’t bother us though - overall it was a very pleasant stay.

Understaffed due to covid which is acceptable as its happening everywhere. But why not cook enough breakfast for all your guests?? Lot's of complaining customers at check in and check out soured our stay.

Bed bugs! Both me and my partner have been coming up in bites since the 1st of our two night stay. Reception lied to us too saying the bar had closed at 9.30pm however when we returned at 11pm people were sat in the bar with full drinks.

Extortionately priced for what you get. £125 plus £10 to park (why charge extra for parking). There was NO food at breakfast. No plates either, or cups. One bruised apple my daughter ate. The restaurant is also completely lifeless, so bland. Would definitely not stay again

Hotel was understaffed, Room not cleaned or refreshed when requested after our first night. Second day the Hotel had run out of the basic at breakfast such as milk and no member of staff appeared empowered to resolve such as going out to purchase some as a contingency. 20 minute wait to be served at the bar the night before and again limited stocks of red wine. The stay fell well below the standard I have experienced over the year being an Accor Gold card holder

Pretty poor I am afraid. I haver stayed here many times in our past but due to Covid have not been back for nearly two years.

Staff were friendly and efficient despite the nationwide problem of limited staff numbers. That made service a little slow at times but they were obviously working hard. The room was fine although there were a couple of signs of requiring maintenance. A loose tile in the en-suite and curtains sagging a bit. Nothing worth making a fuss about.

Arrived to nobody on reception as staff were helping the bar, no answer on the number provided on the desk. Understaffed in the restaurant at breakfast, tables hadn’t been cleared so cleared one myself. Had run out of most items at breakfast by 8:30am, really disappointing. Clean room, good location but won’t be returning.