Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,286 reviews

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • Traditional Georgian style building with original features

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Telephone
Fax +44 1942 559940

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,286 reviews

TripAdvisor Rating  4.0/5  1,284 reviews

Certificate of excellence 2024

Absolutely lovely, thank you Mercure Haydock staff!

TripAdvisor rating 5.0/5

Colleen B TripAdvisor review

We have just had the best weekend staying at the Mercure Haydock Hotel. We went as a group booking with Bakers Dolphin coaches from Somerset. There were 42 people in our party visiting the Tatton Garden Show and RHS Bridgwater (both wonderful). On arrival the receptionists had check in down to a fine art, we all had rooms allocated within 10 mins of arrival. Great preparation (Marta had the perfect customer service). My friend and I wanted to swim, again Marta took the time to show where and how to access the pool. Dinner was sheduled for 7pm, again the dinning room staff were well prepared and the three course meal went like clockwork for 42 people! The meal was lovely. The bar and dinning room staff had excellent customer service too, thank you to Abi, Katie, Andy, Lucy Emily, and again Marta for making our stay so welcoming, we will return next year! from Colleen and Carol ( this was the feeling of all 42 people in our group). Not to mention they also had a wedding party to cope with at the same time. Great work to all staff!

Great hotel, comfy and clean

TripAdvisor rating 4.0/5

TrailBlazer762250 Families - TripAdvisor review

Fantastic hotel, clean, comfy and spacious. Lovely facilities and great service on the whole. The one down-side was at breakfast on the Sunday morning which was served until 11. The food was hot and tasty but the staff appeared pit-out that we turned up at 10.30 and others after us about 10.45. They were checking their watches and muttering to each other, clearly bothered by having to deal with people one run up to 11am. One female member of staff (who I’m not naming her but who’s name I know if it’s needed) kept coming clearing plates away from our table while members of our party will still eating - bad etiquette and impolite!

Be careful when booking this hotel online

TripAdvisor rating 1.0/5

Nicola G Couples - TripAdvisor review

I booked this hotel through booking.com on a Saturday as we had booked tickets for the races after we seen they had availability. We arrived at the hotel and were told they were fully booked and had been for a couple of weeks. They were not very helpful at reception nor apologetic! I showed them my phone and said it’s still showing as availability right now so don’t you think you need to sort this out! To top it off I received a £100 parking fine from them a week later and when I emailed them about this it was finally cancelled but again no apology for all the stress this had caused.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am sorry to hear the experience wasn't the normal quality we provide and I would ever so grateful if you could reach out to me directly on steven.hayes@accor.com with the issues you had during your stay. This would allow me to investigate them fully and ensure things are put right for future guests. Once again please accept my apologies and I hope we are able to rebuild your confidence in the future. Kind Regards Steven Hayes General Manager

Lovely 1 Night Stay

TripAdvisor rating 5.0/5

Shirley F TripAdvisor review

We stayed one night at this hotel as we were going to the race course the next day. The hotel was very nice as were all the staff but I would particularly like to thank the bar staff and Michelle the Hotel Receptionist who was absolutely lovely and so efficient at her job. You are lucky to have her in your employ. Thank you Michelle xx

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the five star rating! Your kind words will be passed onto the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly on steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

Good location for Haydock races but tired hotel.

Customer review rating 2.5/5

Mark F. Couples - Confirmed reviews ALL

Room 227 was very tired. Seats in lounge and conservatory were all grubby and warn out. On Friday night we tried the draft Stella and Guinness and neither were cold enough. Bar food was very nice and quick service. Reception on arrival and departure not overly friendly.

Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

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Other web-users rate our hotel

  • 304 reviews 8.8/10 Location
  • 1,355 reviews 5.4/10 Room
  • 1,304 reviews 8.4/10 Service
  • 7 reviews 8.1/10 WiFi
  • 611 reviews 5.8/10 Comfort
  • 602 reviews 5.6/10 Food
  • 512 reviews 4.7/10 Cleanliness
  • 414 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.