Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,387 reviews

Mercure Haydock Hotel - Image 1
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Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • Traditional Georgian style building with original features

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,387 reviews

TripAdvisor Rating  4.5/5  1,271 reviews

Certificate of excellence 2024

New to Mercure

TripAdvisor rating 5.0/5

RadiatorChronicles Friends getaway - TripAdvisor review

Lovely hotel with nice spacious room. Staff very attentive and the room service was fantastic. The bathroom was a bit dated and had some mould around the bath but i didn’t sleep in here so it wasn’t a problem. Will definitely choose this hotel for my next stay.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the five star rating! Your kind words will be passed onto the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly on steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

Excellent experience all round

TripAdvisor rating 5.0/5

Dreamer66342968463 Business - TripAdvisor review

Had a very good week at the Mercure Hotel. Bar staff made the experience very enjoyable.. especially Clair who is a credit to the hotel. The Quiz on the Thursday night was a great addition to the bar area experience. I also enjoyed every meal during my weeks stay.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the five star rating! Your kind words will be passed onto the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly on steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

Nightmare stay

Customer review rating 0.5/5

Stu H. Families - Confirmed reviews ALL

Having stayed here many tines I was shocked at my experience. Myself and my two year old got no sleep as a young sports team were running up and down corridors and k locking on my door. I tried to raise this with reception but nothing was done. When I complained at check out I was simply stared at with no response. I said I expected a phone call explanation and three days on I still have received nothing. I am absolutely shocked by the lack of action and response from the hotel. My two year old had a dance exam that she has been working on that she was shattered for. I will be taking this further with Accor.

Dear Stuart, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Great bar staff

TripAdvisor rating 5.0/5

lee p TripAdvisor review

Great bar staff, Abi & crew looked after us all night. If we needed topping up they were there, and the food we ordered came out quick. Very friendly staff. *****************************************************+++++++++++++++++++++++++++++++++++++++

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the five star rating! Your kind words will be passed onto the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly on steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

Unacceptable hidden charges

TripAdvisor rating 2.0/5

susie19702016 TripAdvisor review

My husband and i ive locally and every Sunday we check in to a local hotel for the night, we usually choose a hotel that has a pool and have a date afternoon and night. On approaching the property we noticed signs that parking costs were applicable, this was not made clear prior to booking on the website .. £10 is expensive for an overnight paying guest in my opinion. We asked about the pool at reception and was informed that was also payable at £10 per person ... also not made clear on the website. We just wont stay here again hidden charges notified upon check in.is not acceptable when payments are taken in advance and non refundable. Mercure St helens do not charge for parking or the use of there pool so that will be our preferred choice going forward

Dear Guest, Thank you for your review, I am sorry for any disappointment caused. The charges for the car park have been in place for almost five years now and are explained on all booking channels, the charges for the pool have been introduced this year and have also been listed on all booking channels. I am afraid that these charges will remain and are now something that many hotels are doing. The £10 charge allows access to the pool, sauna, steam room, jacuzzi and includes a complimentary towel. I hope we are able to welcome you back to the hotel in the near future. Kind Regards Steven Hayes General Manager

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Other web-users rate our hotel

  • 318 reviews 9/10 Location
  • 1,405 reviews 5.2/10 Room
  • 1,310 reviews 8.4/10 Service
  • 9 reviews 7.1/10 WiFi
  • 625 reviews 5.6/10 Comfort
  • 618 reviews 5.8/10 Food
  • 531 reviews 4.6/10 Cleanliness
  • 429 reviews 6.2/10 Breakfast

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