Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 941 reviews

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • Traditional Georgian style building with original features

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Telephone
Fax +44 1942 559940

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  941 reviews

TripAdvisor Rating  4.0/5  1,309 reviews

Certificate of excellence 2024

Save your money

TripAdvisor rating 2.0/5

M155KMB Couples - TripAdvisor review

We stayed here after the races in August. I had stayed at this hotel a few years earlier for my friends wedding and had an ok experience however this time the room was tatty and very hot (we had two fans on all night), the carpets nearly threadbare, the bathroom had tiles missing, the food took ages and was average at best when it came. Staff seemed friendly enough, again breakfast also average, nothing to shout about here I’m afraid. For £170 a night it’s definitely not worth your money. Only convenient for the races.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am sorry to hear the experience wasn't the normal quality we provide and I would ever so grateful if you could reach out to me directly on steven.hayes@accor.com with the issues you had during your stay. This would allow me to investigate them fully and ensure things are put right for future guests. Once again please accept my apologies and I hope we are able to rebuild your confidence in the future. Kind Regards Steven Hayes General Manager

Average

TripAdvisor rating 3.0/5

Carol H TripAdvisor review

Bathroom a bit dated. Corridors smelly, but bed comfy and room warm and cosy. Car parking easy to use when you check in at reception. Food..... VILE. Avoid at all costs (that's if they have your order at all). But there's a pub down the road that's amazing and a whole lot cheaper.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am sorry to hear the experience wasn't the normal quality we provide and I would ever so grateful if you could reach out to me directly on steven.hayes@accor.com with the issues you had during your stay. This would allow me to investigate them fully and ensure things are put right for future guests. Once again please accept my apologies and I hope we are able to rebuild your confidence in the future. Kind Regards Steven Hayes General Manager

Great Hotel

Customer review rating 5.0/5

Gemma Couples - Confirmed reviews ALL

The hotels location for the races is perfect. Ample parking. The hotel was clean, tidy and well organised. The room was clean, tidy and the bed was extremely comfortable. The most important aspect is that ALL the staff were happy, polite and very helpful. This is very rare nowadays. Please congratulate your staff on a job well done!!!!

Dear Gemma, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Almost Perfect, Just One Let Down

TripAdvisor rating 4.0/5

Kathryn L TripAdvisor review

We have just had our Xmas party here and everything was great. Friendly staff, lovely food, lots of space. As a collective, our only negative comment is the music. During the meal we had the Xmas songs playing, but considering it was a Christmas party, the do opted to not play a single Christmas song except for the very last one, which really doesn’t match with the whole theme of the evening. It did create widespread disappointment. We sincerely hope that this will be revisited for next year in the all inclusive package as that would be the solo reason for us not to book again. Everything else was spot on, we can’t knock it. So clean and tidy too.

Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! To book your next stay please do not hesitate to contact me directly on ha0h4-gm@accor.com and I will be more than happy to assist with your reservation. Kind Regards Steven Hayes General Manager

One of the worst stays I’ve had

Customer review rating 1.5/5

Iwan R. Business - Confirmed reviews ALL

We chose to book the Mercure Haydock primarily because it had a swimming pool. With most major hotel chains, pool access is typically included in the room rate, so I was surprised and disappointed to find that Mercure Haydock charges £10 per visit. This wasn’t communicated beforehand, so I showed up with my swimwear only to be told I couldn’t use the pool without paying the additional fee. For a hotel charging £130 per night, this felt excessive. Had we known, we would have opted to stay at the nearby Holiday Inn instead. Unfortunately, the worst part of my stay was the lack of heating in my room. The heating system was clearly broken, and on one of the coldest nights of the year, I had a terrible night’s sleep. I raised the issue with reception the next morning, and they promised to place a heater in the room while I was out working on site. When I returned, there was a heater, but it was faulty and only blew cold air. It was also far too small to heat the large room. After another trip to reception, I was provided with a second heater, but it was similarly inadequate. This led to a second night of broken sleep. I’ve stayed at Mercure hotels before and usually found them to be fine, but this visit was hugely disappointing. Beyond the heating issue and unexpected pool charges, the overall poor maintenance of the hotel, the overpriced menu, and the poor quality of the food made this one of the most disappointing stays I’ve had in years.

Dear Iwan, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

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Other web-users rate our hotel

  • 294 reviews 9.1/10 Location
  • 1,180 reviews 5.7/10 Room
  • 1,254 reviews 8.6/10 Service
  • 7 reviews 8.1/10 WiFi
  • 591 reviews 6.2/10 Food
  • 438 reviews 5.2/10 Cleanliness
  • 337 reviews 6.1/10 Breakfast
  • 278 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.