Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.2/5 2,191 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI, room service (7am to 9pm, last order: 830pm)

  • 5mins to Bugis MRT, close proximity to Suntec and Marina Bay Sands, 15mins walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,191 reviews

TripAdvisor Rating  4.0/5  1,598 reviews

Well located, good stay, staff very nice, polite and helpful.

Customer review rating 5.0/5

Amatul W. Business - Confirmed reviews ALL

All very nice, staff was just a call away for any help we needed.

Dear Ahmad C., We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Ulep

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice big towels. No washcloth. Small room. No closet. No desk or chairs. Clean. Friendly check-in / check-out staff.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Ulep

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was okay overall

Dear Rizawati J., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Denise Ulep

Good location, but noisy. Curtains cannot keep room dark at night, affecting sleep quality. No warming sign on the uneven ground at opening to toilet/shower space.

Customer review rating 3.0/5

Jane Business - Confirmed reviews ALL

Very convenient if you can put up with the noise and evening light in room.

Dear Hong J., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denise Ulep

Comfortable enough.

Customer review rating 3.5/5

David B. Couples - Confirmed reviews ALL

I did not like the washing area, which cannot be described as a "bathroom", layout. A basin on one side of the entrance area and a shower compartment and separate lavatory compartment on the other side, with frosted glass walls. The walls were not very opaque, so from the bed one can see, or be seen, whatever is being done in there. There was nowhere to put suitcases and no closet for clothes.

Dear David B., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denise Ulep

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Other web-users rate our hotel

  • 1,151 reviews 9.8/10 Location
  • 1,413 reviews 5.4/10 Room
  • 1,091 reviews 8.1/10 Service
  • 27 reviews 9/10 WiFi
  • 761 reviews 3.2/10 Comfort
  • 472 reviews 7.2/10 Cleanliness
  • 343 reviews 5.7/10 Amenities
  • 336 reviews 6.1/10 Breakfast

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