ibis Kuala Lumpur City Centre 4 étoiles

Note Avis clients (Note ALL) 4.3/5 1 370 avis

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ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaisie

Description

Les plus de l'hôtel

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaisie

GPS:3.163079, 101.714573

Téléphone
Fax +60 3-2778 3300

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  1 370 avis

Note Avis clients 4.0/5

Cynthia M. En famille - Avis confirmés ALL

Dear Ms. M., Thank you very much for taking the time to share your experience and for giving us an excellent **80/100 rating**. I am delighted to know that you appreciated our **convenient location, cleanliness, breakfast, Wi-Fi, and sustainability initiatives**. We are also pleased to see that you were highly satisfied with your experience with the **ALL Accor loyalty programme**. I fully understand your comments regarding **access to the Front Desk during busy periods** and the inconvenience you experienced when your **room key card became demagnetised**. With our large number of rooms and high occupancy at certain times, our Front Office can become particularly busy, but this should not prevent our guests from receiving timely assistance when needed. Your feedback regarding Front Office accessibility and key-card handling is valuable, and I will share it with the relevant teams as we continue to improve our service and ensure a smoother experience for our guests. Thank you once again for your trust in ibis Kuala Lumpur City Centre and for your loyalty as an **ALL Accor Silver member**. We look forward to welcoming you back and providing you with an even smoother experience on your next visit. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Note Avis clients 2.5/5

Philippe B. R. J. L. En couple - Avis confirmés ALL

Dear Mr. Philippe B. R. J. L., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our convenient location. However, we sincerely regret that your overall experience was affected by the noise disturbance during your stay. We understand how important a peaceful and comfortable environment is, especially during a relaxing stay. We are truly sorry that the disturbance impacted your sleep and that the response time from our team did not meet your expectations. Your comments regarding the handling of the noise complaint and service provided have been shared with our Front Office and Operations teams for further review and improvement. Please be assured that we continuously monitor guest comfort and take noise-related concerns seriously. We will reinforce our procedures to ensure our team responds more promptly and effectively to such situations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Note Avis clients 2.0/5

Gerald B. Professionnel - Avis confirmés ALL

Dear Mr. B., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Kuala Lumpur City Centre. Please accept my sincere apologies that your experience did not meet your expectations. I am truly sorry to learn that the view from your room, our breakfast selection, and the service you received from our reception team left you disappointed. I understand that, as an international business traveler, having a balanced breakfast selection is important. Your comments regarding the limited Western breakfast options have been shared with our Executive Chef and Food & Beverage team for review as we continuously strive to improve our offerings while catering to the diverse preferences of our guests. I also regret that the room view did not meet your expectations despite your preference for a higher floor. While room views vary depending on the hotel's location and surrounding buildings, I understand your disappointment and appreciate your feedback. Furthermore, I sincerely apologize if our receptionist did not provide the warm and welcoming service that we are committed to delivering. This is certainly not the impression we wish to leave, and I have shared your comments with our Front Office team for immediate attention and service improvement. I am pleased to know that you were satisfied with the cleanliness of your room, our Wi-Fi service, and the smooth check-out process. Thank you once again for your valuable feedback. It enables us to improve the experience we provide to our guests. I hope we will have the opportunity to welcome you back and restore your confidence in ibis Kuala Lumpur City Centre. Kind regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Note Avis clients 3.0/5

Emerson N. Voyage solo - Avis confirmés ALL

Dear Mr. Emerson N., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you found your room comfortable and appreciated our convenient location. However, we are very concerned to learn about your comments regarding breakfast service, staff attitude, and especially the presence of cockroaches in your room. Please accept our sincere apologies for the inconvenience and discomfort caused during your stay. This is not reflective of our usual standards. Your feedback has been immediately shared with our housekeeping, pest control, and food & beverage teams for urgent investigation and corrective action. We also take note of your comments regarding service delivery and ALL Accor member recognition, which will be reviewed with the relevant departments. We sincerely regret that your experience did not meet expectations and truly appreciate your detailed feedback, which helps us improve our services. We hope to have the opportunity to regain your trust in the future with a significantly improved stay experience. Best regards, Vivian Chu Hotel Manager

Note Avis clients 4.0/5

Francois G. En famille - Avis confirmés ALL

Dear Mr. G., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. First and foremost, we sincerely appreciate your kind recognition of our team members. We are truly pleased to know that our staff’s professionalism, attentiveness, and service positively contributed to your experience. Your compliments will certainly be shared with the entire team as encouragement. At the same time, please accept our sincere apologies for the shortcomings you encountered during your stay. We are deeply concerned to learn about the cleanliness issue found upon arrival, particularly the unacceptable condition of the toilet seat, as well as the water leakage beneath the sink which persisted throughout your stay. This certainly does not reflect the standards of quality and comfort we strive to provide to our guests. We also regret the inconvenience experienced regarding the housekeeping service, room storage space, and the limitations of the room view despite the upgraded category selected. Your comments have been shared with the relevant departments for immediate review and improvement. In regard to the gym facilities, we sincerely apologize for the disappointment and frustration caused. Guest safety remains our utmost priority, and we take your comments regarding the treadmill malfunction very seriously. Please be assured that your feedback has been highlighted to the person in charge, and the matter is currently being reviewed carefully for the necessary corrective actions and maintenance improvements. Nonetheless, we are pleased to know that you enjoyed the breakfast selection and appreciated the quiet environment within the hotel. Thank you once again for your constructive feedback and understanding. Your comments are extremely valuable to us as they help identify areas where we must improve further. We truly hope to have the opportunity to welcome you back again for a more comfortable and seamless experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

D'autres internautes évaluent notre hôtel

  • 2 440 avis 9.1/10 Site
  • 2 422 avis 7.2/10 Chambre
  • 2 545 avis 8.1/10 Service
  • 50 avis 7.6/10 Internet
  • 1 187 avis 7.7/10 Propreté
  • 1 141 avis 8.7/10 Repas
  • 993 avis 5.1/10 Confort
  • 909 avis 7.5/10 Petit déjeuner

Dispensé par Trustyou

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