Dear Ms. Emeline W., Thank you very much for your wonderful **9/10 rating** and for sharing such detailed feedback about your stay with us. We are delighted to know that you enjoyed your experience at ibis Kuala Lumpur City Centre, particularly the **cleanliness and comfort of your room, comfortable beds, friendly team and convenient location** near the metro stations and Petronas Twin Towers. It is also lovely to hear that you enjoyed the cakes served at our restaurant. We will certainly share your kind compliments with our team. We truly appreciate your strong recommendation and your loyalty as an **ALL Accor Classic member**. We look forward to welcoming you and your family back to Kuala Lumpur for another pleasant stay. Warm regards, **Muntaz Narayani** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. M., Thank you very much for taking the time to share your experience and for giving us an excellent **80/100 rating**. I am delighted to know that you appreciated our **convenient location, cleanliness, breakfast, Wi-Fi, and sustainability initiatives**. We are also pleased to see that you were highly satisfied with your experience with the **ALL Accor loyalty programme**. I fully understand your comments regarding **access to the Front Desk during busy periods** and the inconvenience you experienced when your **room key card became demagnetised**. With our large number of rooms and high occupancy at certain times, our Front Office can become particularly busy, but this should not prevent our guests from receiving timely assistance when needed. Your feedback regarding Front Office accessibility and key-card handling is valuable, and I will share it with the relevant teams as we continue to improve our service and ensure a smoother experience for our guests. Thank you once again for your trust in ibis Kuala Lumpur City Centre and for your loyalty as an **ALL Accor Silver member**. We look forward to welcoming you back and providing you with an even smoother experience on your next visit. Warm regards, **Muntaz Narayani A. Rajakopal** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Philippe B. R. J. L., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you appreciated our convenient location. However, we sincerely regret that your overall experience was affected by the noise disturbance during your stay. We understand how important a peaceful and comfortable environment is, especially during a relaxing stay. We are truly sorry that the disturbance impacted your sleep and that the response time from our team did not meet your expectations. Your comments regarding the handling of the noise complaint and service provided have been shared with our Front Office and Operations teams for further review and improvement. Please be assured that we continuously monitor guest comfort and take noise-related concerns seriously. We will reinforce our procedures to ensure our team responds more promptly and effectively to such situations. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. B., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Kuala Lumpur City Centre. Please accept my sincere apologies that your experience did not meet your expectations. I am truly sorry to learn that the view from your room, our breakfast selection, and the service you received from our reception team left you disappointed. I understand that, as an international business traveler, having a balanced breakfast selection is important. Your comments regarding the limited Western breakfast options have been shared with our Executive Chef and Food & Beverage team for review as we continuously strive to improve our offerings while catering to the diverse preferences of our guests. I also regret that the room view did not meet your expectations despite your preference for a higher floor. While room views vary depending on the hotel's location and surrounding buildings, I understand your disappointment and appreciate your feedback. Furthermore, I sincerely apologize if our receptionist did not provide the warm and welcoming service that we are committed to delivering. This is certainly not the impression we wish to leave, and I have shared your comments with our Front Office team for immediate attention and service improvement. I am pleased to know that you were satisfied with the cleanliness of your room, our Wi-Fi service, and the smooth check-out process. Thank you once again for your valuable feedback. It enables us to improve the experience we provide to our guests. I hope we will have the opportunity to welcome you back and restore your confidence in ibis Kuala Lumpur City Centre. Kind regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Emerson N., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you found your room comfortable and appreciated our convenient location. However, we are very concerned to learn about your comments regarding breakfast service, staff attitude, and especially the presence of cockroaches in your room. Please accept our sincere apologies for the inconvenience and discomfort caused during your stay. This is not reflective of our usual standards. Your feedback has been immediately shared with our housekeeping, pest control, and food & beverage teams for urgent investigation and corrective action. We also take note of your comments regarding service delivery and ALL Accor member recognition, which will be reviewed with the relevant departments. We sincerely regret that your experience did not meet expectations and truly appreciate your detailed feedback, which helps us improve our services. We hope to have the opportunity to regain your trust in the future with a significantly improved stay experience. Best regards, Vivian Chu Hotel Manager

Dear Mr. G., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. First and foremost, we sincerely appreciate your kind recognition of our team members. We are truly pleased to know that our staff’s professionalism, attentiveness, and service positively contributed to your experience. Your compliments will certainly be shared with the entire team as encouragement. At the same time, please accept our sincere apologies for the shortcomings you encountered during your stay. We are deeply concerned to learn about the cleanliness issue found upon arrival, particularly the unacceptable condition of the toilet seat, as well as the water leakage beneath the sink which persisted throughout your stay. This certainly does not reflect the standards of quality and comfort we strive to provide to our guests. We also regret the inconvenience experienced regarding the housekeeping service, room storage space, and the limitations of the room view despite the upgraded category selected. Your comments have been shared with the relevant departments for immediate review and improvement. In regard to the gym facilities, we sincerely apologize for the disappointment and frustration caused. Guest safety remains our utmost priority, and we take your comments regarding the treadmill malfunction very seriously. Please be assured that your feedback has been highlighted to the person in charge, and the matter is currently being reviewed carefully for the necessary corrective actions and maintenance improvements. Nonetheless, we are pleased to know that you enjoyed the breakfast selection and appreciated the quiet environment within the hotel. Thank you once again for your constructive feedback and understanding. Your comments are extremely valuable to us as they help identify areas where we must improve further. We truly hope to have the opportunity to welcome you back again for a more comfortable and seamless experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Dear Samya J., Greetings from ibis Kuala Lumpur City Centre! Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations, and we sincerely apologize for the inconveniences you encountered. We regret the concerns you raised regarding room storage space and layout. Our rooms are designed in line with the ibis global brand standard, offering compact and functional comfort; however, we understand that this may not suit every traveler’s preferences, and we appreciate your comments. We are particularly concerned to hear about the housekeeping oversight you described. Please accept our sincere apologies, as this is not the level of cleanliness and attention to detail we strive to provide. Your feedback has been shared with our housekeeping team for immediate review and corrective action, including reinforcing room inspection procedures. We also acknowledge your comments regarding the swimming pool facilities and limited seating availability. These observations have been shared with the relevant team for further review as we continuously work to improve our guest comfort and facilities. While we are glad to know that your arrival and departure experiences were smooth, we sincerely regret that other aspects of your stay affected your overall satisfaction. Your feedback is extremely valuable to us as it helps identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved and more comfortable experience. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Dear Mr. Angelo R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely regret to learn about the difficulties you experienced and are truly sorry that your stay did not meet your expectations. Please accept our apologies for the inconvenience caused during the power disruption and the discomfort you experienced during the night. As this was a scheduled electrical maintenance, we had shared the information with our guests during registration, and the notice was also displayed on the in-room TV screen and hotel communication channels. Nevertheless, we fully understand that the situation may still have caused inconvenience, particularly being on a higher floor during that time, and we truly appreciate your understanding. We also regret the disturbance caused by the announcements and thank you for bringing this to our attention, as it helps us review and improve our communication approach to minimize disruption to our guests. Regarding the breakfast charge, we would like to inform you that the amount has been refunded as a gesture of goodwill from the hotel. We apologize if this was not clearly communicated earlier. Your feedback is very important to us as it helps us identify areas where we can continue to improve our services and guest experience. Once again, please accept our sincere apologies, and we hope you may consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Dear Mr. C., Merci beaucoup d’avoir pris le temps de partager votre expérience. Nous sommes ravis de savoir que vous avez apprécié l’emplacement de notre hôtel, le confort des chambres, le petit déjeuner et la piscine avec sa vue sur la skyline. Nous prenons également note de vos remarques concernant le robinet thermostatique et la télévision, et nous vous remercions pour vos observations constructives qui nous aident à améliorer continuellement nos services. Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous recevoir à nouveau prochainement à l’ibis Kuala Lumpur City Centre. Cordialement, Vivian Chu Hotel Manager

Dear Mr. r., Thank you very much for taking the time to share such detailed feedback following your recent stay at ibis Kuala Lumpur City Centre, and for your continued loyalty as an ALL Platinum member. First and foremost, we sincerely thank you for highlighting the excellent service provided by our team members. Your kind words regarding Kamal at reception, as well as our housekeeping and bar teams, have been shared with them and their managers. Recognition of our colleagues’ professionalism and dedication is greatly appreciated and truly motivating. That said, we are genuinely sorry to learn that several aspects of your stay did not meet your expectations, particularly in terms of Platinum recognition, welcome drink offering, and breakfast service. Please accept our sincere apologies for the disappointment caused. Your feedback regarding the limited welcome drink options for Platinum members is well noted. We fully understand that loyal members rightfully expect a level of recognition that reflects their commitment to the brand, and we regret that this fell short during your stay. We are especially concerned by your comments about the breakfast service and hygiene standards, notably the condition of the utensils at the buffet. This is not acceptable and does not reflect our service or hygiene standards. Your observations have been escalated to both our Food & Beverage and Hygiene teams for immediate corrective action and reinforced supervision. Please rest assured that your feedback is taken very seriously. While we continuously seek operational efficiencies, this should never be at the expense of guest experience, hygiene, or loyalty recognition, particularly for our valued Platinum members. We truly appreciate your constructive and candid comments, which help us identify areas requiring urgent improvement. We hope that we will have the opportunity to restore your confidence and welcome you back under improved circumstances, delivering the level of experience you rightly expect from Accor. Thank you once again for your loyalty and for sharing your experience with us. Kind regards, Vivian Chu Hotel Manager

Dear Mr. Soufiane C., Bonjour and warm greetings from ibis Kuala Lumpur City Centre! Thank you very much for your wonderful feedback and for rating your stay a perfect 10/10. We are delighted to hear that you had a “très bien” experience with us during your business trip, and that you found our location, accommodation, and service to your satisfaction. We’re also grateful for your continued loyalty as a Silver member of the ALL – Accor Live Limitless programme. It's great to know you enjoyed a smooth booking experience through the Accor ALL App and that our team made you feel welcomed and well looked after throughout your stay. We appreciate your constructive feedback regarding breakfast, dinner, and the pool. Your comments help us identify opportunities for improvement and enhance the overall guest experience for future visits. Merci encore for recommending us so highly. We look forward to welcoming you back again soon—whether for business or leisure—and providing you with an even better stay next time. Warm regards, Vivian Chu Hotel Manager

Dear Mr. Pascal J., Thank you very much for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We’re delighted to hear that you appreciated our central location and the attentiveness of our team. It’s great to know that you found it easy to explore the city from our hotel and that our staff left a positive impression on you. We would also like to sincerely apologize for the inconvenience you experienced with the booking and payment process, especially the unexpected currency fluctuation. We understand how frustrating this must have been, and we will review our communication around online payment confirmations to avoid similar confusion for future guests. We also take note of your comments about the breakfast selection. We understand that preferences vary, and while we cater to a wide range of international guests, your suggestion to include more continental options is appreciated and will be shared with our F&B team for review. Lastly, we appreciate your observation on towel changes. Our sustainability efforts are ongoing, and your feedback helps us refine our practices to better align with environmental goals and guest expectations. Thank you for being a valued ALL – Accor Live Limitless Silver member. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Warm regards, Vivian Chu Hotel Manager

Madame/Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Kuala Lumpur City Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Vivian Chu Hotel Manager

Madame/Monsieur l., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Kuala Lumpur City Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Vivian Chu Hotel Manager

Madame/Monsieur S., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Kuala Lumpur City Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Vivian Chu Hotel Manager

Madame/Monsieur J., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Kuala Lumpur City Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Vivian Chu Hotel Manager

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Vivian Chu Hotel Manager