ibis Kuala Lumpur City Centre 4 étoiles

Note Avis clients (Note ALL) 4.3/5 1 396 avis

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ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
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32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaisie

Description

Les plus de l'hôtel

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaisie

GPS:3.163079, 101.714573

Téléphone
Fax +60 3-2778 3300

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  1 396 avis

Note Avis clients 2.0/5

Gerald B. Professionnel - Avis confirmés ALL

Dear Mr. B., Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Kuala Lumpur City Centre. Please accept my sincere apologies that your experience did not meet your expectations. I am truly sorry to learn that the view from your room, our breakfast selection, and the service you received from our reception team left you disappointed. I understand that, as an international business traveler, having a balanced breakfast selection is important. Your comments regarding the limited Western breakfast options have been shared with our Executive Chef and Food & Beverage team for review as we continuously strive to improve our offerings while catering to the diverse preferences of our guests. I also regret that the room view did not meet your expectations despite your preference for a higher floor. While room views vary depending on the hotel's location and surrounding buildings, I understand your disappointment and appreciate your feedback. Furthermore, I sincerely apologize if our receptionist did not provide the warm and welcoming service that we are committed to delivering. This is certainly not the impression we wish to leave, and I have shared your comments with our Front Office team for immediate attention and service improvement. I am pleased to know that you were satisfied with the cleanliness of your room, our Wi-Fi service, and the smooth check-out process. Thank you once again for your valuable feedback. It enables us to improve the experience we provide to our guests. I hope we will have the opportunity to welcome you back and restore your confidence in ibis Kuala Lumpur City Centre. Kind regards, **Muntaz Narayani Devi** Guest Experience Manager ibis Kuala Lumpur City Centre

Note Avis clients 3.0/5

Emerson N. Voyage solo - Avis confirmés ALL

Dear Mr. Emerson N., Thank you for taking the time to share your feedback following your recent stay at ibis Kuala Lumpur City Centre. We are pleased to know that you found your room comfortable and appreciated our convenient location. However, we are very concerned to learn about your comments regarding breakfast service, staff attitude, and especially the presence of cockroaches in your room. Please accept our sincere apologies for the inconvenience and discomfort caused during your stay. This is not reflective of our usual standards. Your feedback has been immediately shared with our housekeeping, pest control, and food & beverage teams for urgent investigation and corrective action. We also take note of your comments regarding service delivery and ALL Accor member recognition, which will be reviewed with the relevant departments. We sincerely regret that your experience did not meet expectations and truly appreciate your detailed feedback, which helps us improve our services. We hope to have the opportunity to regain your trust in the future with a significantly improved stay experience. Best regards, Vivian Chu Hotel Manager

Note Avis clients 4.0/5

Francois G. En famille - Avis confirmés ALL

Dear Mr. G., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Kuala Lumpur City Centre. First and foremost, we sincerely appreciate your kind recognition of our team members. We are truly pleased to know that our staff’s professionalism, attentiveness, and service positively contributed to your experience. Your compliments will certainly be shared with the entire team as encouragement. At the same time, please accept our sincere apologies for the shortcomings you encountered during your stay. We are deeply concerned to learn about the cleanliness issue found upon arrival, particularly the unacceptable condition of the toilet seat, as well as the water leakage beneath the sink which persisted throughout your stay. This certainly does not reflect the standards of quality and comfort we strive to provide to our guests. We also regret the inconvenience experienced regarding the housekeeping service, room storage space, and the limitations of the room view despite the upgraded category selected. Your comments have been shared with the relevant departments for immediate review and improvement. In regard to the gym facilities, we sincerely apologize for the disappointment and frustration caused. Guest safety remains our utmost priority, and we take your comments regarding the treadmill malfunction very seriously. Please be assured that your feedback has been highlighted to the person in charge, and the matter is currently being reviewed carefully for the necessary corrective actions and maintenance improvements. Nonetheless, we are pleased to know that you enjoyed the breakfast selection and appreciated the quiet environment within the hotel. Thank you once again for your constructive feedback and understanding. Your comments are extremely valuable to us as they help identify areas where we must improve further. We truly hope to have the opportunity to welcome you back again for a more comfortable and seamless experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Note Avis clients 3.0/5

Samya J. Entre amis - Avis confirmés ALL

Dear Samya J., Greetings from ibis Kuala Lumpur City Centre! Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to learn that your experience did not fully meet your expectations, and we sincerely apologize for the inconveniences you encountered. We regret the concerns you raised regarding room storage space and layout. Our rooms are designed in line with the ibis global brand standard, offering compact and functional comfort; however, we understand that this may not suit every traveler’s preferences, and we appreciate your comments. We are particularly concerned to hear about the housekeeping oversight you described. Please accept our sincere apologies, as this is not the level of cleanliness and attention to detail we strive to provide. Your feedback has been shared with our housekeeping team for immediate review and corrective action, including reinforcing room inspection procedures. We also acknowledge your comments regarding the swimming pool facilities and limited seating availability. These observations have been shared with the relevant team for further review as we continuously work to improve our guest comfort and facilities. While we are glad to know that your arrival and departure experiences were smooth, we sincerely regret that other aspects of your stay affected your overall satisfaction. Your feedback is extremely valuable to us as it helps identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved and more comfortable experience. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

Note Avis clients 0.5/5

Angelo R. Voyage solo - Avis confirmés ALL

Dear Mr. Angelo R., Thank you for taking the time to share your feedback regarding your recent stay at ibis Kuala Lumpur City Centre. We sincerely regret to learn about the difficulties you experienced and are truly sorry that your stay did not meet your expectations. Please accept our apologies for the inconvenience caused during the power disruption and the discomfort you experienced during the night. As this was a scheduled electrical maintenance, we had shared the information with our guests during registration, and the notice was also displayed on the in-room TV screen and hotel communication channels. Nevertheless, we fully understand that the situation may still have caused inconvenience, particularly being on a higher floor during that time, and we truly appreciate your understanding. We also regret the disturbance caused by the announcements and thank you for bringing this to our attention, as it helps us review and improve our communication approach to minimize disruption to our guests. Regarding the breakfast charge, we would like to inform you that the amount has been refunded as a gesture of goodwill from the hotel. We apologize if this was not clearly communicated earlier. Your feedback is very important to us as it helps us identify areas where we can continue to improve our services and guest experience. Once again, please accept our sincere apologies, and we hope you may consider giving us another opportunity to provide you with a better experience in the future. Warm regards, Vivian Chu Hotel Manager ibis Kuala Lumpur City Centre

D'autres internautes évaluent notre hôtel

  • 2 446 avis 9.1/10 Site
  • 2 437 avis 7.2/10 Chambre
  • 2 438 avis 7.9/10 Service
  • 52 avis 7.6/10 Internet
  • 1 162 avis 7.8/10 Propreté
  • 926 avis 7.5/10 Petit déjeuner
  • 562 avis 8.5/10 Ambiance
  • 70 avis 9.4/10 Bar et Boissons

Dispensé par Trustyou

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