ibis Kuala Lumpur City Centre 4 étoiles

Note Avis clients (Note ALL) 4.2/5 2 234 avis

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ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaisie

Description

Les plus de l'hôtel

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
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Localisation de l'hôtel

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaisie

GPS:3.163079, 101.714573

Téléphone
Fax +60 3-2778 3300

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  2 234 avis

Note TripAdvisor  3.8/5  523 avis

Завтраки и сервис на двоечку.

Note TripAdvisor 2.0/5

юлия п Avis TripAdvisor

Сегодня остановились в этом отеле . Сам отель хороший, номер, пастельное белье, подуши, тапочки есть , халатов нет. По расположению отель близко Kl CC. Но, что творилось на завтраках и это просто треш. Индусы беспородный народ! Мы попали в какой то большой приезд с индусами или это у них всегда так , мы так и не поняли. Я первый раз столкнулась с индусами, но, как они себя ведут отвратительно. Положили на стол личные вещи пока ходили за едой индусы сели за чистый стол, мы приходим стол занят и пришлось опять все убирать. Сидишь ешь они хватают стулья от твоего стола не спросив нужен он вам или нет. Попросили менеджера принести столовые, подошла положила и даже не разложила и ушла. Ни завтрак , а поле бое… Просто переночевать и все, то подходит.

Sir/Mdm Thank you for your feedback. We're glad to hear you found the hotel comfortable and appreciated the room features and location. However, we are very concerned by the language used in your comments regarding other guests. We strive to provide a welcoming, respectful environment for everyone, and we do not support or condone discriminatory remarks of any kind. Regarding the breakfast experience, we regret that it did not meet your expectations, and we apologize for any inconvenience caused. We are constantly working to improve our service and guest experience, and your feedback will be shared with the relevant teams. We hope that the rest of your stay is comfortable, and we appreciate your understanding of the inclusive environment we aim to uphold. Thank you, Vivian Chu Hotel Manager

Bad house keeping or front desk service!

Note TripAdvisor 3.0/5

Vince L Escapade entre amis - Avis TripAdvisor

I frequent patronise this property almost every month when I'm in KL. Today was quite upset on the service the hotel provided. (Knowing this property is 4 star and under Accor). My friend spills a packet of water with ice all over the floor and even affect the curtains. So I called the front desk (17 April 8.30pm) and Melissa answered and I told her the situation. She mention she will inform the housekeeping to attend. I waited 15mins and called back, and she mention she informed the housekeeping. I have waited for 45mins and there is still noone here. End up me and my friend clean the mess. We were hoping they help us in cleaning bcos they are sweet stuff and we can only use tissue and water to clean. Quite disappointed in this Accor property and I'm hesitant to come again.

Mr Vince, Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. We truly value your loyalty and are very sorry to hear that our response fell short this time. What you described is certainly not the level of service we aim to provide, and we regret the delay and lack of assistance after your call to the front desk. We understand how frustrating this must have been, especially given your history of staying with us regularly. Please rest assured that we are addressing this with our team to ensure such lapses do not happen again. Your experience matters deeply to us, and we hope to have the opportunity to restore your confidence in our service on your next visit. Thank you again for your continued support, and we hope to welcome you back under better circumstances. Warm regards, Vivian Chu Hotel Manager

Massenabfertigung ohne Service

Note TripAdvisor 3.0/5

Roland K Avis TripAdvisor

Nicht empfehlenswert. An der Rezeption traf ich auf unfähige Mitarbeit. Wurde nur für einen Tag eingecheckt obwohl ich drei gebucht habe, am 2. Tag kam ich nicht mehr ins Zimmer. Zimmer wurde 3 Tage nicht gereinigt. Bei Frühstück sollte ich nachbezahlen obwohl ich mit gebucht hatte. Frühstück Massenabfertigung auf Kantinen Niveau. Ich Reise sehr viel, sowas hatte ich noch nie. Komme sicher nie wieder hierher.

Mr Rolandk, Thank you for your candid feedback, and please accept our sincerest apologies for the experience you had during your stay. We're very sorry to hear that there were issues with your check-in, room access, housekeeping service, and breakfast arrangements. This is certainly not the standard we aim to uphold, and we understand how frustrating and disappointing this must have been—especially as someone who travels frequently and has expectations for quality and service. We are currently reviewing your booking details and will be addressing these concerns with our team to understand what went wrong and how we can prevent such situations in the future. Your comments regarding the service at reception and the breakfast experience are particularly concerning, and we are taking immediate steps to retrain staff and reassess our processes to ensure all guests receive the attentive, professional service they deserve. While we regret that your experience left such a negative impression, we truly value your feedback and will use it to improve. Should you ever reconsider giving us another chance, we would be grateful for the opportunity to provide a much better experience. Warm regards, Vivian Chu Hotel Manager

Awful!

Note TripAdvisor 1.0/5

Anthony P Avis TripAdvisor

We stayed in Room 1301 for a long stay. The room was noisy with neighbours coming and going at all hours of the night 3 or 4 to a room. The shower had a rancid smell for all of our stay, as if a dead rat had atrophied in the drain. We did ask at reception and emailed in advance before our stay twice for a higher level room but was refused . The windows in the room were absolutely filthy with algae covered obstructed views, so we just shut the curtains permanently. We won't be staying again

Mr Anthony, Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. We understand that noise, unpleasant odors, and cleanliness are crucial factors for a comfortable visit, and we regret that we did not meet your expectations in these areas. We sincerely apologize for the noise disturbances and the condition of the shower and windows in your room. This is certainly not the experience we aim to provide, and we will immediately address the concerns you raised with our housekeeping and maintenance teams to ensure these issues are resolved. We also apologize that we were unable to accommodate your request for a higher-level room; we strive to fulfill all requests when possible, and it’s unfortunate that we could not do so on this occasion. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance in the future. If you’d like to discuss your experience further or if there’s anything else we can do to make things right, please don’t hesitate to reach out directly. Best regards, Vivian Chu Hotel Manager

Room for improvements.

Note TripAdvisor 4.0/5

Catwoman1105 En famille - Avis TripAdvisor

We stayed for 3 nights and its our first stay at this hotel. The guests are multi-nationalities so are the staff. Security wise is tip top. Buffet breakfast was delicious. Do note that this hotel only cater buffets for bf, lunch & dinner. No ala carte. There's a minimart just across. I felt the guy at the reception was unhelpful when we request for early check-in as we arrived at 2pm. When requested to check if the room is ready, he refused to check and told us the official check-in time is 3pm and take a walk. Well, we knew that. Too rigid. So we took a walk during the hot midday sun. Deluxe Room was slightly bigger in comparison however, not much storage compartments. No room service as well. Ours is a corner room and has zero view, just construction. Better bring ur own toiletries. Gym has no dumbbell. All in all, i've stayed at better hotels for a 4*.

Sir/Mdm I am writing to apologize for the unfriendly hospitality you experienced during your recent visit to our home. We understand how important it is to make our guests feel welcome and we are deeply sorry that we failed to do so. We understand that it is our responsibility to make sure our guests are comfortable and feel at home. We regret that we did not provide you with the warm and inviting atmosphere that you deserved. We should have been more attentive to your needs and made sure that you felt welcomed and appreciated. We are sorry that we did not make the effort to get to know you better and make your visit more enjoyable. We should have taken the time to learn more about you and your interests, and we apologize for not doing so. We are also sorry for any inconvenience we may have caused you during your visit. We should have been more accommodating and understanding of your needs. We should have been more flexible and accommodating to your requests. We understand that our lack of hospitality has caused you to feel unwelcome and uncomfortable. We are truly sorry for this and we promise to do better in the future. We will strive to make sure that our guests feel comfortable and welcome in our home. Once again, we apologize for the unfriendly hospitality you experienced during your visit. Looking forward to welcoming you again soon. Thank you, Vivian Chu Hotel Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 3 250 avis 9.1/10 Site
  • 3 294 avis 7.1/10 Chambre
  • 2 704 avis 7/10 Service
  • 157 avis 4.6/10 Internet
  • 1 617 avis 7.5/10 Propreté
  • 1 196 avis 7.4/10 Petit déjeuner
  • 670 avis 8.5/10 Ambiance

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.