Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating 4.2/5 12,888 reviews

ALLSAFE approved hotel

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Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 12 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • KLIA 1 Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur
malaysia

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00

  • GO KL FREE :  GREEN LINE PAVILLION

  • RAPID KL MONORAIL :  MR7 RAJA CHULAN

  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Our restaurants and bars

SEDAP RESTAURANT

Type of cuisine: International

Drawing inspiration from the Malaysia phrase 'Sedap', which means 'delightful', 'Sedap' offers a sumptuous buffet spread daily, for breakfast, lunch and dinner. The a la carte menu features a selection of Malaysian favourites and International cuisine.

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LIVING SPACE

Type of cuisine: International

Closed until further notice.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ENJU

Type of cuisine: Japanese

Enju is closed until further notice.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

RED CHINESE CUISINE

Type of cuisine: Chinese

A uniquely themed Chinese restaurant that offers a modern Chinese specialties such as dim sum, congee and a la carte dishes. There are also 4 exclusive private rooms. Opens for dim sum brunch on Saturdays, Sundays and Public Holidays.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

TERRACE POOL

Closed due to Restriction Movement Control Order (RMCO) until further notice.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BLU BAR & CIGARS

Cosmopolitan lounge and bar overlooking the hotel lobby with an extensive selection of beverages, innovative Asian tapas style menu and a separate cigar, whiskey and sports bar.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,888 reviews

tripadvisor

TripAdvisor Rating 4.5/5

291 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Siti Families - 18/07/2021 Confirmed reviews ALL

Good service

Well located, rude staff

Customer review rating 0.5/5

Angry G. Business - 29/06/2021 Confirmed reviews ALL

They question me about my travel documents. I've gave them all the documents including the police report. Even the police didn't question why my letter got a bit smudge. Off course, I'm from JB. I'm traveling and eating in the car. In the first place I don't even have to give the police report to your staff. I only need to give them MITI and my company letter. I never coming back to this hotel again. (Front office Chinese Guy)

Good stay

Customer review rating 4.0/5

Faisham Couples - 27/06/2021 Confirmed reviews ALL

Very good

Changing from hotel to studio

Customer review rating 0.5/5

Rafael Business - 16/06/2021 Confirmed reviews ALL

Studio suite look very old interior and not worth to stay and spend, for business stay should be giving more options. I'm leaving early becouse not satisfied with the service and room given

Average

Customer review rating 1.5/5

Ms H. B. H. Families - 31/05/2021 Confirmed reviews ALL

Dear Account PIC Pullman Hotel & Residences, Great day to you! First of all I would like to express my disappointment on my MYR1,000 advance deposit was not refunded back to me until now. This amount was charged to my credit card during my check-in date that was asked my your Duty Manager. Before check-out I asked again on this amount but your duty staff told me that my credit card was not charged and if so, Pullman authorise person will refund the amount by 5-working days. Taking his words into consideration I just agree and walk out from your Hotel. But till now this MYR1,000 is no where seen back in my bank account. With the above unsolved issue, I do not want to continue giving my sincere feedback related to my stay in your residence, you know what I mean how sad I am for being one of the 1,000 customer unlucky to have this issue under Pullman, and furthermore I have been in the Malaysia Travel Industry line for more then 15-years. For your information, I am a MATTA member and also in the group of ‘MALAYSIAN TOURISM INDUSTRY FRIENDS’ together with Tunku Iskandar of Melewar Travel Group of Companies. I really hope someone from your side could look into my MYR1,000 and please do immediately transfer to my bank account stated below: MAYBANK Helma binti H. Ac no: 11… Thank you and kind regards, MS HELMA - 01… Email: he… * my above email send to your site on 27 April 2021. Please check respond immediately.

Worth the ALL Diamond Status

Customer review rating 5.0/5

Choo S. T. Families - 30/05/2021 Confirmed reviews ALL

It is a stay during Covid pandemic, all facilities closed. But the hotel is professionally, safely prepared in handling the guests and ensures the utmost stay experience. Got upgraded as an ALL Diamond member and enjoyed all the perks in the room instead of the lounge. Thank you Pullman for the wonderful experience.

Very good stay

Customer review rating 5.0/5

Dzulkarnaen H. Families - 26/05/2021 Confirmed reviews ALL

Great

Nice room

Customer review rating 2.5/5

Aiman Families - 26/05/2021 Confirmed reviews ALL

Not really happy with the staff picking up the food tray, initially we asked to wait outside but he insisted to come in to collect. After that he had the audacity to tell us that we shoud have but arranging the trays properly. When in fact the food tray was already put aside : the leftovers and the empty plates. Can't you just pick it up without commenting much. Really made our stay not as good as it initially was. For food service, tasted superb, really like them. Just we got a piece of fish bone in the salmon. Which i assumed not supposed to be? Room is great, other staff is pleasant!

Good staycation with my family during lockdown:))

Customer review rating 4.5/5

Aziza Families - 25/05/2021 Confirmed reviews ALL

Me and my family choose Pullman hotel to spent our staycation as we want to have family time together because of this pandemic. To be honest we enjoyed our vacation and satisfied with all the services provided. Thank you again and again.

Convenient place to stay and will come bck

Customer review rating 3.5/5

Abby Families - 24/05/2021 Confirmed reviews ALL

The room is nice and service receptionist was good and friendly. Keep it up!

Good location but terrible staff

Customer review rating 2.0/5

Dian S. Couples - 23/05/2021 Confirmed reviews ALL

I ordered room service and 2 people came to deliver. The woman was scolding the man and he was quite embarassed. Not sure why this had to be done in front of us. So rude

Great Raya Staycation

Customer review rating 4.5/5

Normizan Families - 22/05/2021 Confirmed reviews ALL

Overall, it was a great stay. services are fast. foods are delicious. My spouse was complaining why aren’t there any glass in the bathroom for toothbrush , we were wondering whether it is part of Covid19 sop. love the early check in and late check out. will definitely come again.

Pleasant experience

Customer review rating 4.0/5

Natasha Families - 21/05/2021 Confirmed reviews ALL

I booked the 'kids more fun' package and Pullman delivered. My kids really enjoyed our stay. Food was nice and served on time

Good stay

Customer review rating 4.5/5

Mdm N. Families - 21/05/2021 Confirmed reviews ALL

everything is good

Good Stay

Customer review rating 4.0/5

Faridz I. Friends - 20/05/2021 Confirmed reviews ALL

excellent

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

TripAdvisor rating 3.0/5

jackkjlim 23/03/2021 TripAdvisor review

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

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