Pullman Kuala Lumpur City Centre - Hotel & Residences

Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 2,247 reviews

ALLSAFE approved hotel

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Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay



  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS:3.15013, 101.7145

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Our guest reviews

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,247 reviews

TripAdvisor Rating  4.0/5  328 reviews


Customer review rating 4.5/5

Hasbullah B. S. Families - Confirmed reviews ALL


Good stay

Customer review rating 4.5/5

Siti Families - Confirmed reviews ALL

So happy..big hall..me n my family really enjoy the stay.. good food..nasi lemak very delicious..

Great stay

Customer review rating 5.0/5

Yahya Families - Confirmed reviews ALL

All was well and awesome. Nothing to complain about!

Ok stay, nothing exceptional

Customer review rating 3.0/5

Tariq Solo - Confirmed reviews ALL

Stayed there for 2 days, could access the lounge. The lobby is crowded and dining table everywhere, my room was in front of another building in construction…breakfast was just, services and common areas not representing a 5 stars hotel.


Customer review rating 4.5/5

Rosini Couples - Confirmed reviews ALL

Wonderful staff

Poor quality food

Customer review rating 3.0/5

Ls Business - Confirmed reviews ALL

There was one menu available through the restaurants with poor food quality

Well located

Customer review rating 4.0/5

K. Friends - Confirmed reviews ALL

The hotel is well located close to Bukit Bintang shopping belt. The room is big and comfortable. The gym facilities is adequate.


Customer review rating 2.0/5

Justin Business - Confirmed reviews ALL

The receiption staffs not friendly like Hilton n rooms got ants


Customer review rating 0.5/5

Eason Friends - Confirmed reviews ALL

I stay over at Pullman for celebration last week Which is 9-05-2022 But the floor appear the screw and I already inform customer service but they didt ots take any action for me And the complimentary cake for birthday mentions is next day morning 9am but we wait untill check out didt get any birthday cake Very very disappointed and how come a five star hotel become like this ,will never stay again

Great hotel with good location

Customer review rating 5.0/5

Lv Solo - Confirmed reviews ALL

Good service by the staff

Good Stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

very pleasant and clean. Though could have been better if we were allowed to check in slightly earlier (~30mins) as i believe there are rooms available.

Well located and Convenient

Customer review rating 4.0/5

A.c Couples - Confirmed reviews ALL

Great stay, clean room and easily accessible to the main shopping areas.

Well located, good stay, and enjoy the Club Facilities.

Customer review rating 4.0/5

Andrew Business - Confirmed reviews ALL

We are satisfied with the clean room and club facilities provided since we opt for this package. Would appreciate if this can extend to regulars guests. Services are good at Club Lounge. Level one breakfast areas can provide more options as some selection area are not open. Would suggest the room's coffee and water boiler machine to be clean and sterilized to maintain high level of hygiene to complete the good clean room services. Overall, happy with my stay. Thanks.

Good location

Customer review rating 4.0/5

Alex T. Business - Confirmed reviews ALL

The hotel was clean and comfortable But the water need to be filter . When I use the bathtub the water was in yellow

Well located

Customer review rating 5.0/5

Sazri Families - Confirmed reviews ALL

I checked in at 230am. The staff are nice and assist me on where to park my car. Fast check in as i have a baby and 1 toddler with us.

have some shortcomings

Customer review rating 3.5/5

W. S. H. Families - Confirmed reviews ALL

first, the bath water is yellowish but i never make a complain because only found out about it late at night. second, i left/lost some swimsuits in the closet, but housekeeping claims never saw any of my 3 swimsuits. its my fault for not packing properly, but i am shocked that how can something not small is not seen by housekeeping in the closet. i stayed in room 2422 on 15 may, i still hope to find back my swimsuits.

good stay, well located, nice hotspot

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

maybe you might want to brief your housekeeping , i am not saying all but one of them is not so friendly and make that annoying face to us when we asked for extra pillow. I'm not sure his name but he is chinese for sure, I even gave him tip for that but his face still upsets me. he's not saying thank you at all. Hope you can fix that so the next time he will not do the same thing to other guest.

Really disappointed

Customer review rating 1.5/5

P. T. F. Families - Confirmed reviews ALL

Rotten Apple in the Welcome fruits, Apartment was old, Afternoon Tea in the Executive Lounge and Breakfast in the Executive Lounge & Sedap Restaurant were mediocre.

A well located quality hotel with excellent service

TripAdvisor rating 5.0/5

kmaurice2022 Business - TripAdvisor review

I have stayed at the Pullman many times and I am always satisfied. Before Covid I traveled extensively around Asia and the Middle East mostly. This Pullman in KL is one of my favorites. Superb property and such nice and efficient staff. I would like to mention excellent staff by name but there are too many great staff at this hotel to name them all. Keep up the good work team, I hope to be back again soon.

Great Stay

TripAdvisor rating 4.0/5

encikzamzuri TripAdvisor review

Location: Strategic (near to shopping mall and food area Staff: Attentive and Friendly Room : Spacious, Clean and Modern. Food: Great Unfortunately for Platinum member, we do not enjoy all the benefits.

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