Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 13,337 reviews

ALLSAFE approved hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences
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+ 21 Services

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 kuala lumpur

Tel: +60321708888

Fax: (+60)3/21708808

Check-in from 14h00

Check out up to 12h00



  • By plane

    KLIA 1 At 56km / 34.8 miles - Shuttle paying

  • By plane

    KLIA 1 AND KLIA 2 At 56km / 34.8 miles

  • By train

    RAJA CHULAN STATION At 0.5km / 0.31 miles

GPS :3.15013, 101.7145

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
  • 16 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 607 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 503 non-smoking rooms
    • 29 floors
  • Languages spoken at the hotel
    • Indonesian
    • Korean
    • French
    • English
    • Japanese
    • Chinese Mandarin
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • KUL Additional charge
    • KLIA 1 Additional charge
  • Secure Parking
    • On site
  • Swimming Pool
    • Outside
    • On site
  • FIT
    • On site
  • Beauty salon
  • Services for children
    • Childrens Club for 6 to 12 years
    • Video game area

Our accommodation(s)

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 577

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

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ALL Rating 4.2/5

13,337 reviews

TripAdvisor Rating 4.5/5

300 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Everything perfect, except breakfast so unfortunately

Customer review rating 4.5/5

G. Couples - 24/11/2021 Confirmed reviews ALL

Everything perfect, well meeting and some exceeding expectation. Except: 1. breakfast we had it, if we have stayed another day, we will skip and eat out. a) coffee tq for ground type but bean really not fresh, slightly rancid, took 2 sip and wasted whole cup (much appreciate it is ground from bean, than the instant or capsule type in some accor establisment). one of us just need a fresh ground cup hot latte to start the day. b) bread corner (all of the baked loaves did not look fresh, it look more than 4 days old, dry tasting when toast slice, tq for good butter, took one bite didnt finish the one slice). wasted. napkin for loaf there was a few small black ants moving around. c) tea (there was no english breakfast or teh tarik available, only green tea, earl grey and cammomile packs), one of us just need a cup of plain hot non-fancy tea or teh tarik to jump start the day. d) hot food selection limited (roti bakar station does not look appetising to try, nasi goreng slightly too spicy and dry, proteins mainly are processed type eg sausages, wish there was more selection. Expected, simple and nice fresh breakfast, fancy are extra. tqvm

Well located & Good stay

Customer review rating 4.5/5

Adiba R. Families - 24/11/2021 Confirmed reviews ALL

All was okay. Only for the breakfast buffet. I guess at that time you have a short of staff but you buffet team need to have a team works. I was waiting for omellet and no one entertain me and the que quite long. Also no one watch to replenish the foods and I have to ask one of your staff to do that. The table stations are quite dirty. But overall okay.

Good stay

Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Nice view

Pleasant stay, splendid services from all staffs

Customer review rating 5.0/5

Fitria K. @. F. L. Families - 24/11/2021 Confirmed reviews ALL

It was indeed a pleasant experience from the front counter reception, staffs handling my email queries, and the ground staff. A pleasant and comfortable stay. The staffs really treated you well like VIP. I came with my siblings and they love the experience too.

Joyful Staycation at Pullman

Customer review rating 5.0/5

Alan R. Couples - 23/11/2021 Confirmed reviews ALL

Couldn't travel overseas so just have to make do with staycation here in KL. Corner room was perfect. Wife was very happy with it and the wonderful view facing Pavilion, I made a special request to the staff to make some arrangement for our small honeymoon here and they gave us a small red velvet cake to celebrate it :) Other than that, I personally is very satisfied with the room housekeeping. Didn't manage to get his name but our room was very tidy compared to other hotels that we have been before, it way better than the others. As for the breakfast buffet, it was subpar as during the two days of our stay, 80++% of the food there were the same. Honestly, we were expecting something better. But all and all, the stay was enjoyable and will definitely come again next time.

excellence services

Customer review rating 4.5/5

Shamsul A. Z. Business - 23/11/2021 Confirmed reviews ALL

very sastified

Relax and Great Room

Customer review rating 4.0/5

L. Y. F. Solo - 23/11/2021 Confirmed reviews ALL

Check in and out was smooth. Room was big, spacious and clean too. Love the bed and pillows. Food was just ok. Breakfast selection was the same for the two days I was in there. Buffet dinner taste and selection could have been better.


Customer review rating 3.5/5

Sarah Couples - 23/11/2021 Confirmed reviews ALL

I came a bit early and permitted to check-in instead of waiting until 2pm. Room is nice but having difficulty with the aircond at first. Once reported, maintenance came over straight away to fix it. Breakfast buffet is good and tasty. Location wise is strategic that i can rooming around nearby area. Pavillion is just a walking distance. Overall, its enjoyable and recommended.

Exactly that

Customer review rating 4.5/5

Ramlan M. A. Couples - 23/11/2021 Confirmed reviews ALL

Hakemi yr front desk person need to be mentioned for his understanding and forward thinking

Pleasant stay

Customer review rating 4.0/5

Wan A. Families - 23/11/2021 Confirmed reviews ALL

We had a pleasant stay, good food, and the staff were delightful. my kids and family enjoy staying there.easy access to Pavilion Mall.

Good Stay

Customer review rating 4.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Good and clean hotel. But need to improve on the check out process. An experienced a long queue Waiting upon check out at counter . Should open more counter. And should provide a complimentary welcome drinks for guest upon check in.

Good service

Customer review rating 4.0/5

Qish Couples - 22/11/2021 Confirmed reviews ALL

Staff were well versed and offered a super nice face to face service.

Average 5-star hotel experience

TripAdvisor rating 3.0/5

wtchuah81 27/10/2021 TripAdvisor review

Had a short staycation with my family of 4 and we booked the 2-room apartment. Check-In: Check-in service is good but I feel they should have reserved the Club Accor lane for Accor members. Rooms: Rooms are somewhat dated but clean & comfortable overall. There was a faint smell of cigarette smoke in the room but we did not report it. Facilities Hotel facilities are good and well maintained. Service: Staff service is very good, attentive & accommodating. Kudo's the to the Pullman KL team. Breakfast: Reasonable spread of mostly local Malaysian food. However, the Indian food was not up to par. E.g. the dhall still had beans which are not softly cooked. Overall I feel the quality can still be improved. Check-out: Seamless and quick. Conclusion: I think overall we had an average experience.

Staycation with family

TripAdvisor rating 2.0/5

dennisnga 29/09/2021 TripAdvisor review

Phone in my room was not working. We couldn’t call housekeeping, room service or any of the hotel services. Accor priority lane was serving the general public. In spite of the personnel who checked us in informing me that she has extended our checkout time to 1pm, my access card was invalidated when I got back to the hotel around 12:15pm

Strategic residence near Klcc suit for family

TripAdvisor rating 4.0/5

aha1976 22/09/2021 TripAdvisor review

My family live the location and the friendly service, clean interior and professional staff , nice gym and kids club with family swimming pool. The breakfast at sedap restaurant is awesome delicious and comfortable seating area.

Arrangment poor

TripAdvisor rating 2.0/5

Go28950036409 Business - 15/04/2021 TripAdvisor review

What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it

Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager

Great stay for birthday

TripAdvisor rating 5.0/5

hlc1982 14/04/2021 TripAdvisor review

The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.

My Weekend Staycation

TripAdvisor rating 5.0/5

Ahmad S 07/04/2021 TripAdvisor review

Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.

Kids had Fun!

TripAdvisor rating 5.0/5

noorsyamilia 06/04/2021 TripAdvisor review

I took the Kids More Fun Package. The kids were really enjoyed. They had cupcake decorating session which is extremely Fun & Yummy. The cupcakes were nicely kept in a beautiful box too. The hotel provides a tent, plush toys, kid's sleeping bag and a small soft foldable chair too.. there were color pencils and few papers with printed activities for kids on the table. There were kids cookies sent to the room and they're so cute! Kids eat for free (kids menu) at restaurant. Adults can use RM 100 voucher to dine in. The swimming pool was smaller than expected but we still love it. The housekeeping staffs were nice and generous. The room was big with 2 LED TV. The sofa and bean bag were comfortable. There were kitchen and utensils provided. The dining table can fit for 4 pax. The bathtub was my kids favourite. The ala carte food not meet my expectations, quite expensive and not so tasty. But the breakfast buffet are totally the BEST. I can check in as early 10am and check out at 8pm.. this is a big thumbs up.

Excellent Service, Not very good experience with the room cleanliness

TripAdvisor rating 3.0/5

jackkjlim 23/03/2021 TripAdvisor review

I have no problem with the front desk service, in fact, they are excellent. Stayed 4D3N, and spend most of the time in the hotel room, relax and watch TV. Realize there's some strange smell with the bed sheet and comforter, requested to change on the second day. We only utilized 1 time of housekeeping, as we did not leave the hotel room after that. Not very satisfy with it, as the glasses was not washed, and tea spoon still with stains. My sinus kicked in on the second day... I wonder would it be the room has not been utilize for a while, and hence become dusty. After I left the hotel, my sinus recovered in half a day; and wife realize her back has plenty of "red dot", and become itchy.

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