There was one menu available through the restaurants with poor food quality

The hotel is well located close to Bukit Bintang shopping belt. The room is big and comfortable. The gym facilities is adequate.

The receiption staffs not friendly like Hilton n rooms got ants

I stay over at Pullman for celebration last week Which is 9-05-2022 But the floor appear the screw and I already inform customer service but they didt ots take any action for me And the complimentary cake for birthday mentions is next day morning 9am but we wait untill check out didt get any birthday cake Very very disappointed and how come a five star hotel become like this ,will never stay again

Good service by the staff

very pleasant and clean. Though could have been better if we were allowed to check in slightly earlier (~30mins) as i believe there are rooms available.

Great stay, clean room and easily accessible to the main shopping areas.

We are satisfied with the clean room and club facilities provided since we opt for this package. Would appreciate if this can extend to regulars guests. Services are good at Club Lounge. Level one breakfast areas can provide more options as some selection area are not open. Would suggest the room's coffee and water boiler machine to be clean and sterilized to maintain high level of hygiene to complete the good clean room services. Overall, happy with my stay. Thanks.

The hotel was clean and comfortable But the water need to be filter . When I use the bathtub the water was in yellow

I checked in at 230am. The staff are nice and assist me on where to park my car. Fast check in as i have a baby and 1 toddler with us.

first, the bath water is yellowish but i never make a complain because only found out about it late at night. second, i left/lost some swimsuits in the closet, but housekeeping claims never saw any of my 3 swimsuits. its my fault for not packing properly, but i am shocked that how can something not small is not seen by housekeeping in the closet. i stayed in room 2422 on 15 may, i still hope to find back my swimsuits.

maybe you might want to brief your housekeeping , i am not saying all but one of them is not so friendly and make that annoying face to us when we asked for extra pillow. I'm not sure his name but he is chinese for sure, I even gave him tip for that but his face still upsets me. he's not saying thank you at all. Hope you can fix that so the next time he will not do the same thing to other guest.

Rotten Apple in the Welcome fruits, Apartment was old, Afternoon Tea in the Executive Lounge and Breakfast in the Executive Lounge & Sedap Restaurant were mediocre.

I have stayed at the Pullman many times and I am always satisfied. Before Covid I traveled extensively around Asia and the Middle East mostly. This Pullman in KL is one of my favorites. Superb property and such nice and efficient staff. I would like to mention excellent staff by name but there are too many great staff at this hotel to name them all. Keep up the good work team, I hope to be back again soon.

Location: Strategic (near to shopping mall and food area Staff: Attentive and Friendly Room : Spacious, Clean and Modern. Food: Great Unfortunately for Platinum member, we do not enjoy all the benefits.