Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

The waiting time was long. We would rather check in as quickly as we can, instead of given complementary drinks. I also stood for a long time at the front counter without being attended. The front service counter is very unsatisfactory.

I stayed at a one-bedroom apartment and I noticed that there was a bean bag at the living room. In my opinion, the living room is quiet empty and I would prefer on additional of 2 side chairs and coffee table rather than the bean bag that makes the apartment from feel luxury and ambience to ‘more casual’ look. Moreover, it does not suits the color of the carpet (combination of blue, red, brown n golden yellow) I would also prefer that we can have additonal adults (max 3 adults) to stay with free breakfast. I would like to get a response due to my feedback. Yours sincerely, Zeti Mardehah

The service by the staff is excellent and we are having a great stay. The food for the breakfast is also good. But there is no buffet as the CMCO SOP does not allow it. Gym equipment is also good, but can be improved.

stayed in this hotel for 3 days and 2 nights. Clean, nice interior design and spacious room. Bed & pillow was very comfortable. Friendly and helpful staff. I wish there's a convenient store inside the hotel as there's no shop nearby. Adding table lamp inside the bedroom also would be great. My view was partly block by the neighboring hotel. Overall our stay was great. 1 more thing, staff at the receptionist should also inform us to park at the basements during the check in process. I did not know about this so I parked my car at level 5 which was quite challenging because of the narrow spiral car access going to the upper level. Driving down the spiral was even worst and quite scary. I also need to stamp the parking ticket each time I wanted to take my car out. On my 2nd day only the carpark attendance told me that I can park at the basement level where I can just use my room card to access the carpark which was easier.

Felt very welcoming and good staff service

The service was excellent. The room was spacious and very clean. The location superb. It is a walking distance to Pavilion and KLCC.

Good location

Nice environment and good staff for Nice accommodating

Good service and good staff

Reception was very helpful and friendly. Breakfast spread was great and followed the SOP. Room was spacious and clean. Location wise is great, good for walking, many food stalls and restaurants nearby. Very satisfied with our stay.

I do really enjoyed my visit here as all staff being polite to me from check in to check out. Besides the breakfast spread was so good even though at this pandemic era most of the hotel will reduce it spread obviously until they drop their quality breakfast for their customers. Thanks for entertain me during this pandemic and i hope to see all of you soon.

This was our first time staying with Pullman and we enjoyed our three day stay. Good location and helpful staffs.

First time at the Pullman hotel, we took the 2 bedroom residence stay with Bfast. Rooms were ok n comfy. Had a kitchen where you can actually cook something but we opts to take our meals at Pavilion instead. It was a good weekend stay for the family. Buffet Bfast was good. Will come back again.

The centre of kuala lumpur,easy access to malls

Good Location, spacious rooms with a wonderful and helping staff