Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,896 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,896 reviews

TripAdvisor Rating  4.2/5  686 reviews

Nice Place to Stay in KL

TripAdvisor rating 4.0/5

Connector14458666493 TripAdvisor review

Location is good. Room is clean. The semi buffet seafood at the Sedap is nice 👍 The waiter Harris is sincere and friendly. He serves me well and appreciate with him.

Dear Connector14458666493, Thank you for sharing your lovely feedback with us. We are delighted to hear that you enjoyed our convenient location, clean room, and the semi-buffet seafood at Sedap Restaurant. We are especially pleased to know that Harris made a positive impression during your dining experience. Your kind words will be shared with him and the team, as they serve as great motivation for us to continue delivering sincere and friendly service. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in Kuala Lumpur. Kind regards, Devi.C Guest Experience

Customer review rating 0.5/5

Karna T. Families - Confirmed reviews ALL

The room they upgraded is not that great i approached front desk response is very poor then I requested for suite night voucher upgradation is mandatory upgrade voucher which i hold as a platinum member that also they refused to use so what is meaning of loyalty when your not respected with membership.

Dear Karna T., Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet your expectations. We truly value your loyalty as a Platinum member. Regarding the suite night upgrade, we would like to clarify that these upgrades need to be booked in advance and cannot be applied on the spot. We understand this may have caused frustration, and we appreciate your understanding of our policy. We apologize for the inconvenience regarding the welcome drink voucher. The voucher was issued for 2 people as the ALL app reflects the guest's booking information, and we regret any confusion this may have caused. We appreciate you bringing this to our attention. Please know that your feedback has been shared with our team to ensure we continue improving our service and communication with our valued members. We hope to have the opportunity to welcome you back for a more satisfying stay in the future. Kind regards, Devi.C Guest Experience

Customer review rating 5.0/5

Kien M. A. Couples - Confirmed reviews ALL

It good

Dear A. Kien M., Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable experience during your stay at Pullman KLCC Hotel & Residences. It means a lot to us to know that our efforts helped make your visit a memorable one. We truly look forward to welcoming you back again soon for another great stay. Kind regards,

Customer review rating 2.0/5

G. G. Couples - Confirmed reviews ALL

Like a 3-star hotel hospitality or maybe below that. The check-in proccess took so long to wait then i got moved to 4th floor and it also took more than 15 minutes to complete the proccess. After that i get into the room then leaving. Then at the lobby THE RED CARPET BLOCKING THE WAY!!!, why they don't book the entire hotel if using the main enterance, after back from outside we get welcome card in our room stated "Dear Ms. Jessica Wieyani Chandra", WHO TF IS JESSICAAAA?????, after seeing that card the housekeeping knock on our door just to take that card and saying "you can keep the fruits"???????????????????? SO IT'S A GIVEAWAY FRUITS??? LOLLLLL

Dear G., Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during check-in, the lobby arrangements, and the welcome amenities. Regarding the welcome card and fruits, due to a last-minute room change,the fruits could not be removed in time. Please rest assured this is not our standard practice. We truly value your comments as they help us improve our service, and we hope to have the opportunity to welcome you back for a seamless and more enjoyable stay in the future. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

Rose E. J. M. Couples - Confirmed reviews ALL

This is my go-to place to celebrate our anniversary and Pullman never disappoint us. Got a room-upgrade and had a lovely Sunday lunch buffet where we were served with so much love. A quite stay although it is located just across the Pavilion which another plus point why I keep coming back.

Dear Rose E. J. M., Thank you for your wonderful feedback. We are thrilled to hear that Pullman KLCC continues to be your choice for celebrating special occasions and that you enjoyed your room upgrade and Sunday lunch buffet. It’s always a pleasure to know that our location and service contribute to a memorable stay. We look forward to welcoming you back for many more celebrations! Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,774 reviews 9.6/10 Location
  • 3,194 reviews 7.1/10 Room
  • 3,339 reviews 7.8/10 Service
  • 115 reviews 4.7/10 WiFi
  • 1,287 reviews 7.8/10 Breakfast
  • 1,278 reviews 6.6/10 Cleanliness
  • 960 reviews 6.5/10 Amenities
  • 144 reviews 8.6/10 Bar

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