Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,980 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification.

  • Meeting rooms & events facilities.

  • Pretty Boy Italian Steakhouse Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY ITALIAN STEAKHOUSE

Serving refined Italian classics in an elegant setting; steaks are grilled to perfection before your eyes, while pasta and a selection of antipasti will evoke images of Italy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,980 reviews

TripAdvisor Rating  4.0/5  297 reviews

central location / odd smell

Customer review rating 3.0/5

Helmut B. Business - Confirmed reviews ALL

Good - friendly staff - fast checkout - central location - newly renovated room - clean - good bed bad - small room - no utensils (I do understand this is a hotel room and not an apartment, but still ...) - odd smell coming from the bathroom area (and w/o door to separate from bedroom, in the entire room). I had to turn on the A/C on full speed to get rid of the smell when I initially entered the room - 2 lifts for the entire hotel makes for longish wait times,, stairs not an option when starting on level 20

Staff at hotel is amazing

Customer review rating 5.0/5

Avi K. Couples - Confirmed reviews ALL

From check in till check out everything and everyone was amazing

We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agus Putra Assistant Manager – Front Office Novotel Melbourne Central

Perfectly located

Customer review rating 5.0/5

Lorena K. Solo - Confirmed reviews ALL

The room was great and so was the facility awesome. The location is great close to everything

We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agus Putra Assistant Manager – Front Office Novotel Melbourne Central

Great!

Customer review rating 5.0/5

James K. Friends - Confirmed reviews ALL

Loved it.

We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agus Putra Assistant Manager – Front Office Novotel Melbourne Central

Accor

Customer review rating 1.0/5

George K. Business - Confirmed reviews ALL

Staff declined to link the booking to my Accor club memebreship due to that fact that it was booked via booking.com My Qantas flight was also booked via booking.com but received points for the flight Very disappointed

Dear George K., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do sincerely apologize unless the booking is booked directly with us with the accor website we cannot add membership for points for your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lot Assistant Front Office Manager Novotel Melbourne Central

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Other web-users rate our hotel

  • 860 reviews 9.6/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,139 reviews 7.6/10 Service
  • 21 reviews 8.3/10 WiFi
  • 462 reviews 8.1/10 Cleanliness
  • 277 reviews 8.2/10 Breakfast
  • 217 reviews 8.7/10 Vibe

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