Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,155 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,155 reviews

TripAdvisor Rating  4.0/5  327 reviews

Certificate of excellence 2025

100% occupancy hotel means <50% customer service

TripAdvisor rating 2.0/5

ProfVau TripAdvisor review

This property is well located - close to public transport, easy walk to cafes and shops. Hence it is also very popular, often fully booked - and therefore does little to keep / make Accor members feel welcome, apart from the usual 'Accor priority check-in line'. To keep long story short (and the back-and-forth with front desk) - I was informed that my 1-night stay was when the hotel was at 100% occupancy. And for context - I am Accor Gold. So: Upon early arrival (circa 12.30 pm) at the hotel and checking in, my assigned room was not ready - that was fine, as I had to head to office for meetings. When I returned at night after a business event, I was assigned a different room (two single beds at the lowest floor of the hotel that was not to my preference). As the hotel was at 100% occupancy, even the duty manager could not re-assign rooms. I understand that corporate travel booked a room for two single beds, however as Accor Gold, the least the hotel could have done was to provide a room on a higher floor away from elevators (that was originally assigned at check-in) - but alas assigned me a room on their lowest floor somewhat close to the elevators - totally different to my profile that was communicated to them. No compensation (other than 1 extra free drink- when the bar was closing as I arrived back at night from business event) was offered either by Duty Manager or front desk staff that appeared indifferent to the situation. The two single beds in the room assigned were on rollers - meaning that they can be pushed together to form a single queen bed, and the centre bedside table can also be moved easily. See photos. I requested for this to be actioned, but Duty Manager said "cannot be done because the room type booked as two singles have to remain as two singles". To which is the silliest thing I've heard in all my travels. So customer service "straight down the drain". Bed was ok and other in-room assets (e.g. powerpoints, table, chair, a/c, showerhead) functioned as designed. However water pressure was super-low - no doubt being the lowest floor of the hotel. Overall sleep was fine. I had breakfast next morning at the restaurant - greeted by a grumpy male staff member (i.e. not smiling, not courteous) that I think was the case because of the high occupancy and non-stop guests arriving for breakfast. He seemed really impatient - likely because he wanted to clear the queue (into the venue) quickly. Breakfast spread was ok - the basics (eggs, hash, beans, salad, toast, basic pastry) plus a bit more (fruits, cereals) - so if you have to pay anything above $15 and have time to spare, just walk 5 mins to nearby shops for a better meal. Coffee was from an automated grinder machine - and looking at restaurant capacity, best to avoid ordering barista coffee. Needless to say, for check-out, I just dropped off the room card and headed off - as there was nothing left to say from this stay. WIR - likely no - also noting that my previous stay here was I think in 2023, where service was very good. But for this stay, somewhat disappointed unfortunately.

Dear Prof. Vau Thank you for taking the time to share such detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet the high standards you’ve come to expect as an Accor Gold member. We appreciate your understanding of the challenges during our period of full occupancy, and we regret that the room assignment and service did not reflect your preferences or Accor membership benefits. We also apologize for the issues you encountered with the bed configuration, water pressure, and breakfast service. Your observations are taken seriously, and we will review them with our team to improve guest experience, especially during peak periods. We value your loyalty and feedback, as it helps us identify areas where we can provide better service. We hope to have the opportunity to restore your confidence in our hotel and offer a more seamless and welcoming stay in the future. Sincerely, Craig Kelmar General Manager

Worst Accor ever, especially that male receptionist.

TripAdvisor rating 1.0/5

Relax11440857740 TripAdvisor review

This was easily the worst Accor stay I’ve ever had. I stayed 4 days/3 nights at Novotel Melbourne Central and the experience was honestly shocking. Housekeeping never showed up once—not even after 7–8 calls across 3 days. We ran out of tissues on the first night and never got a replacement. Calls to Guest Services and Housekeeping were never picked up. But the worst part was the male receptionist. He was cold, rude, dismissive, and repeatedly tried to push the responsibility back onto us. He promised a late checkout and never processed it. When I called to clarify, he cut me off, denied everything, and spoke to me like I was the problem. I’ve stayed at many Accor hotels as a long-time ALL Gold member, and I have never encountered service this unprofessional. No housekeeping, no basic supplies, no follow-up, terrible attitude — completely unacceptable for an Accor property. Management really needs to review this hotel’s operations and staff training. This stay genuinely made me question whether this is still the Accor standard I used to trust.

Dear Ms. Jade Thank you for taking the time to share your feedback. We are truly sorry to hear about the disappointing experience during your stay. Your comments regarding housekeeping, basic supplies, and service from our team are taken very seriously, as they do not reflect the standards we aim to provide at Novotel Melbourne Central or the Accor brand. After reviewing your profile, we can confirm that our team had approved a late checkout for you as a complimentary gesture. We sincerely apologize if there was any confusion or miscommunication regarding this. We appreciate your detailed feedback, and we will be reviewing your comments with our team to ensure improvements in staff training, responsiveness, and guest service. Please know that your experience is not reflective of the standard we strive for, and your concerns will help us enhance our operations. We value your loyalty as an ALL Gold member and sincerely regret that this stay did not meet your expectations. We hope to have the opportunity to restore your confidence in our hotel and Accor in the future. Sincerely, Craig Kelmar General Manager

Customer review rating 5.0/5

James P. Business - Confirmed reviews ALL

A very good experience. That's why I've come back. Friendly, efficient & effective service and comfortable, well appointed rooms.

Dear James, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service and accommodations. Your continued patronage is greatly appreciated, and we look forward to welcoming you back again soon. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.5/5

Ignatius M. I. Families - Confirmed reviews ALL

good stay, near everywhere and nice hotel.

Dear Ignatius, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff to be friendly and accommodating. It is wonderful to know that our location and facilities met your expectations. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 5.0/5

Chiaka B. Solo - Confirmed reviews ALL

The service was great and friendly staff.

Dear Chiaka, Thank you for your kind words about your recent stay. We are delighted to hear that you found our service exceptional and our staff friendly. Your feedback is greatly appreciated and serves as motivation for our team. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

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Other web-users rate our hotel

  • 1,105 reviews 9.7/10 Location
  • 1,391 reviews 7.8/10 Room
  • 1,200 reviews 8.3/10 Service
  • 11 reviews 7.1/10 WiFi
  • 523 reviews 8.6/10 Cleanliness
  • 317 reviews 7.2/10 Breakfast
  • 235 reviews 8.8/10 Vibe
  • 224 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.