Always a pleasure to stay with you

This was our second stay at this hotel. Staff very friendly and welcoming, upgraded to a wonderful large room with two very comfortable double beds, modern bathroom and provided with dressing gowns and slippers. Breakfast in the morning was very good, lots of choice and the cooked breakfast was cooked to order. The only negative comment is the noise from the night clubs but this is to be expected from a central location and would not put us off from staying again.

A great hotel for a day at the races. Right in the centre of town its always a nice place to stay, I had a nice breakfast and I hope to be back soon.

Good central location but facilities and service need improvement. Parking was offsite but only a short walk away. Facilities are basically worn out in many places, carpet ripped on stairways, internal doors noisy, especially at night and when using one of the conference rooms for a meeting, road traffic and other noise from the street was too loud. My room, Carpet was not pleasant and well worn, shower head was coming away from the ceiling, toilet was loose and tiles around toilet were cracked and falling off the wall. Service in the restaurant during breakfast was average, long wait for food and 1 member of staff were doing their upmost to satisfy a busy period whilst other team members were stood around talking.

Friendly, helpful staff; the quality of the food was variable (some excellent dishes, some less so); room was on the small side (with a strangely creaky floor) and I’d describe the overall decor as ‘tired’ and in need of a refresh. The biggest issue for me however was the impracticality of the offsite parking i.e the distance from the hotel. As someone new to the area and here on business, this unfortunately didn’t work for me and was something I should have researched better.