Mercure Doncaster Centre Danum Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 52 reviews

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Mercure Doncaster Centre Danum Hotel - Image 1
Mercure Doncaster Centre Danum Hotel - Image 2
Mercure Doncaster Centre Danum Hotel - Image 3
Mercure Doncaster Centre Danum Hotel - Image 4
High Street, DN11DN DONCASTER, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Anthony's Restaurant offers a choice of local dishes

  • Nearby leisure facilities, including pool and more

Our accommodation(s)

Hotel location

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
United Kingdom

GPS:53.522613, -1.133078

Telephone
Fax +44 1302 329034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ANTHONYS

Anthony is a newly refurbished restaurant and bar offering a modern all-day dining menu using locally sourced ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  52 reviews

TripAdvisor Rating  3.5/5  534 reviews

Avoid at all costs

TripAdvisor rating 1.0/5

Kate E Business - TripAdvisor review

Probably the worst hotel experience I’ve ever had. Not sure where to start. Rooms are dirty, noisy and hot, street noise kept me up all night. Girl checking us in was lovely but clearly trying to run reception bar and restaurant by herself. Menu was poor, ordered the tomato and basil soup for £5.50 and was served half a tin of Heinz tomato soup. Ordered nachos and was told there wasn’t any guac or salsa so a bowl of dry crisps. Asked for the chilli to be told 10 mins later they had run out to then be served a microwave Thai green curry.

Welcoming and friendly staff

TripAdvisor rating 5.0/5

nicci c TripAdvisor review

As a Reception Manager of a large Hotel myself I must commend the Reception staff for their friendly welcome and attentiveness toward myself and my daughter. They recommended a lovely restaurant which we enjoyed immensely. They are a credit to your hotel. We had an executive room which was well laid out as 2 bedrooms, the bathroom was large and very well stocked with everything you would need. ie shampoo, conditioner, body wash, hand soap and hand moisturiser (smelt lovely) sowing kit, razor, shoe shine. Dressing gowns in the wardrobe, safe, iron and board. What more could you ask for. There was a fridge in the room which came in handy during our stay. The hotel was warm and very clean. Could not find anything that we were not happy with. We look forward to staying again when we are next up north visiting family. Very impressed Nicci

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The front desk staff were very helpful the room was clean but the bed was not comfortable.

Dear Salma, We are sorry to hear that the bed wasn't comfortable. Your comments are valuable, and we will strive to make improvements in this area when we are next choosing bedding. We are glad to hear that the front desk staff were helpful and that the room was clean. Thank you for your feedback and we hope you consider Mercure in future! Kind Regards Lucy, Front of House Manager

Shocking

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Whilst the welcome by staff was encouraging there were no other positives to report. The building was in a sorry state, with much wear and tear to soft furnishings. There were plaster cracks throughout the hotel and in my room. The bathroom door and been subjected to damage likened to a fist punch in the middle of it. In general there was a sense of uncleanliness throughout the hotel with carpeting worn. The breakfast was limited, poorly cooked and cold.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. While we're pleased that the welcome from our staff was positive, we sincerely apologize for the condition of the building and the issues you encountered in your room. This is certainly not the standard we aim to provide. Your comments regarding the soft furnishings, plaster cracks, and bathroom door have been noted, and we will address these maintenance concerns as a priority. We also regret that the breakfast fell short of your expectations, and we will review our offerings to ensure a higher standard of quality and freshness. Please know that your feedback is valuable, and we will work hard to improve these areas to provide a more enjoyable stay for future guests. We hope to have the opportunity to welcome you back for a more pleasant experience. Kind Regards Lucy, Front of House Manager

It was an OK stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Very noisy rooms. Not the cleanness expected from a 4* mercure hotel. But most of the staff were friendly and service minded. Warm room (which I found nice always being cold). But it was overall OK. No fresh air except for 1 window that I couldn't fully open but opened up to a very dirty inside area (between walls/2 buildings).

Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team’s friendliness and service stood out during your stay, as well as your appreciation for the warmth of the room. However, I am truly sorry to learn that your experience did not fully meet expectations. Please accept our sincerest apologies for the noise disturbances and the cleanliness issues you encountered. These are not reflective of the high standards we strive to uphold, and I will ensure your comments are shared with our housekeeping and maintenance teams for immediate review and improvement. Regarding the window and air circulation, I understand how frustrating this must have been. We are continuously looking for ways to enhance our facilities and guest comfort, and your feedback helps us prioritize necessary updates. Thank you again for sharing your thoughts. Should you choose to stay with us in the future, we would love the opportunity to provide you with the seamless and enjoyable experience you deserve. Kind Regards Lucy Front of House Manager

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Other web-users rate our hotel

  • 206 reviews 8.6/10 Location
  • 277 reviews 6.7/10 Room
  • 232 reviews 9/10 Service
  • 6 reviews 5.6/10 WiFi
  • 116 reviews 5.2/10 Cleanliness
  • 91 reviews 5.4/10 Breakfast
  • 65 reviews 3/10 Amenities
  • 45 reviews 3.5/10 Vibe

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