ibis Rotherham East - (M18 - M1) Hotel 2 stars

I arrived late aporox midnight after work in Sheffield and the receptionist was not going to let me stay as I did not have written proof of working away from home. She was being exceptionally difficult and said I should have known I needed proof of work.. I eventually got hold of the security guard at the site I was working at and the receptionist then reluctantly agreed to giving me my booked room!! Ibis SHOULD have advised me BEFORE I actually arrived. Poor show.

Unfortunately we didn’t find the room as comfortable as the premier and travel lodge hotels it appeared very basic and the Toliet and shower were not as clean as could be the toliet pan was stained and not clean

As always very friendly helpful staff when booking in. Quiet room.

Late notice booking for business reasons. Hotel easy to find, close to major road networks. Covid-19 restrictions made a difference to the stay (restaurant temporary closed etc), but if you need food there is a supermarket adjacent to the location. Check-in was swift and fuss free. Staff were polite and helpful.

Generally, very positive. Just a few points that would improve the experience. I have stayed in different rooms over the last 6-8 weeks - some rooms have four coat-hangers, some have five: some rooms have extra pillows, some don't : some showers have a shampoo/soap mesh tray - some don't: no rooms have a waste basket - difficult at a time when daily room cleaning is suspended because of Covid: guests living on takeaways would appreciate something for the waste - even a large plastic bag would suffice to be left in the corridor, for collection in the morning : all rooms should be checked in advance of a new guest arrival - my room had no soap in the bathroom or shower: key-cards occasionally failed, so I had to trudge to reception to have them replaced: Otherwise OK Would definitely stay in this hotel again. Thank you to Ibis for maintaining a Covid-compliant service for workers, where other hotels have closed for lack of bookings.

From the initial reservation through to check in everything was great. The carpet in the bedroom was a bit worn and thin but apart from that everything was good and exceeded my expectations. I felt very safe in the hotel - full Covid-19 safety precautions were in place.

Easy check in, comfortable bed, ideal location, great welcome.

Apart from the tired furniture and small television everything was ok. If put in same room would want to change.

Good customer service and a drama free stay

Sorry, we sat it a 3hr traffic jam on the M18 so didn't return to the hotel till after 1am, not much to say. TV was wonky on the stand and wouldn't straighten, from panel was slightly damaged. Plug socket near window/ bed wasn't screw in properly, couldn't safely use. Old bed with topper. Topper was half way down mattress. Paper cups and no spoons.

I have stayed here many times and always feel welcome. I find all the staff fantastic and friendly. I would just like to say how thay all manage to keep smiling and have a liitle chit chat especially with the current covid situation.

Very pleasant stay

Spotlessly clean, comfortable and warm room at a hotel ideally located. Friendly staff.

Everytime I've been to this venue, and this time included the staff have been exceptionally helpful and friendly. The premises and rooms are clean and ready upon arrival. Supplies of tea, coffee, soap etc are sufficient. I love the location as its so easy to get to from the motorway and there is everything you need close by (supermarket, pub restaurant, fuel)

Room was freezing cold on arrival! Hotel was overpriced and in need of a revamp. Convector heater warmed room about about 4 hours after arriving. Couldn’t have a shower (which was poor) in this time because it was freezing! I understand these are difficult times but more effort should be made. On the upside, Covid measures were in place well and location good.