ibis Rotherham East - (M18 - M1)

I find it odd that there are no reviews for 2022 anywhere, for this hotel. That is one of the main reasons I'm leaving a review. We were due to check-in on Wednesday for one night and then the following week on Monday for one night. On Friday I received a call from management (I'm assuming it was management), saying that they would not be able to check us in, or anyone in. The hotel is closed. For how long, you may ask? Why is it close, you may also ask? Unfortunately I can't give you that answer because they wouldn't tell me. The woman from the Ibis did apologise however it didn't sound sincere at all. I explained to her that everything had been planned meticulously and that we're going to have a serious problem finding an alternative - my partner is a wheelchair user so finding another hotel that can accommodate her needs would be near impossible, especially so close to the Queen's Jubilee. She didn't seem to care. There's going to be a lot of people, myself including, that are left without accommodation and I don't think that is good enough. My partner and I have stayed at this hotel before. We will never stay there again. The woman from Ibis said that the hotel would be closed for a few weeks, yet I've looked and they aren't taking bookings at all, for any date, not even in August. If you have a room booked from Monday 30th May onwards and they haven't called you to cancel, I'd advise calling them as they've obviously forgotten to get in contact with you - that does not surprise me. Thank you. P.S I had to repost this review as I believe the manager reported it - I refuse to remove this review. I believe that people have a right to know what happened. I haven't mentioned names, just designated titles. I also don't condone any abuse or violence directed at, or towards, staff at the hotel, that is not only illegal but morally wrong.

Excellent staff, clean safe rooms and public areas

Lovely room. Very quiet. Pleasant staff.

In 30 years of staying away on business I have never been treated as badly as this To check in for a 2 night stay and be told... "You can stay tonight but not tomorrow night" !! No prior notice. Booking made weeks in advance. No prior information that I would be booted out after 1 night. And given no credible reason - "Unforseen circumstances" Utterly shambolic and the worst of customer service to a returning guest of 6 years+ Or any guest...

Stayed two nights Good clean hotel with quick efficient check in and located just off M18. So I have no complaints about the hotel itself. However beware of the 'FREE' parking as I received one week later a letter a demand for £100 reduced to £60 if paid within 14 days. I entered my registration at on arrival on the first day and was shocked to receive this demand. I appealed including my hotel invoice clearly showing legitimate use of the carpark for two days - this was rejected and my appeal was unsuccessful. But would reduce the demand to £20 if I do not appeal the charge. It's absolutely crazy that is costs more to use the "Free" parking than to stay in the hotel with free tea and coffee - had I received a valet for my car that would have been something To me Civil Enforcement attitude is just to make as much money as possible - IBIS please sort this out as this is not customer service