ibis Rotherham East - (M18 - M1) 2 stars

Customer review rating (ALL Rating) 4.1/5 145 reviews

Best price
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ibis Rotherham East - (M18 - M1) - Image 1
ibis Rotherham East - (M18 - M1) - Image 2
ibis Rotherham East - (M18 - M1) - Image 3
ibis Rotherham East - (M18 - M1) - Image 4
Moorhead way, Bramley, na, S66 1YY ROTHERHAM, United Kingdom

Description

Hotel extras

  • Free on-site parking for all hotel guests

  • Pet-friendly hotel, with on-site facilities

  • 4 fully-equipped meeting rooms which accommodates 30 guests

  • Fogg's Restaurant serves a choice of international cuisine

  • Electric Car charging points

Our accommodation(s)

Hotel location

ibis Rotherham East - (M18 - M1)

Moorhead way, Bramley, na
S66 1YY ROTHERHAM
United Kingdom

GPS:53.4226, -1.25433

Telephone
Fax +44 1709 730444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  145 reviews

TripAdvisor Rating  4.0/5  752 reviews

Poor customer service / can't be bothered attitude

TripAdvisor rating 1.0/5

Blackchicken14 Couples - TripAdvisor review

On arrival we were given 2 key cards. None worked, so we had to go back down to reception. They returned with us to show us how it worked. It took 6 attempts for them to be able to enter the room. Clearly there was a problem with the key card system for the room, but it hadn't been fixed. The wash room smelled strongly of sewage. It was clean but the smell was coming from somewhere and was very unpleasant. We ordered drinks and were informed that the bar closed at 11.30pm, so may not be open on our return. We asked if we would be able to buy water after the bar had closed. We were informed that we wouldn't due to 'licensing laws.' That is untrue, as licensing legislation deals with the sale of alcohol, not water and soft drinks. It may be that it was because the tills were closed at that point, but if that is the case they should just state this. The staff member did say however that whoever was on reception would be able to give us a jug of iced water. Of course, when we returned after attending our function and asked for a jug of water, explaining what we had been told, the person on reception looked blankly at us and said that they could not do this for us. Finally, at around 9.30am we were woken by house keeping trying to enter our room, with the broken key card entry, eventually getting in after several attempts to find us still in bed. We did not have a 'do not disturb' sign to put on our door. Overall the hotel was clean, but it fell down on the poor customer service on every occasion, with a 'can't be bothered' attitude and everything was too much trouble. Disappointing ☹️

Not great and very expensive for a budget hot

Customer review rating 2.5/5

Steve Couples - Confirmed reviews ALL

The room we were given was dirty, dusty and the carpet looked like a herd of cattle had been in the room, complained at reception and was given a newly refurbished room which was very nice and clean, on a plus side the receptionists were very nice and apologetic and handled the situation well, I would book again at the hotel but only if I could be guaranteed a refurbished room and the price was more competitive

Thank you for taking the time to provide feedback on your recent stay at our hotel. I'm sorry to hear about the initial condition of your room, but relieved that we were able to address the situation promptly by moving you to a newly refurbished room. It's important to us that all our rooms meet a high standard of cleanliness and comfort, and it's clear that we fell short upon your arrival. I appreciate your kind words about our reception team and how they handled the situation. We strive to respond to our guests' needs quickly and effectively, and I'm glad to hear that their efforts helped to rectify the issue. Regarding your concerns about pricing, we continuously review our rates to ensure they are competitive and reflective of the value we offer. Your feedback is invaluable as it helps us balance quality and affordability. We would love to welcome you back and ensure that you stay in one of our refurbished rooms at a price that you find reasonable. Please feel free to reach out to us directly when planning your next visit, so we can make the necessary arrangements to meet your expectations. Warm regards, Karina - General Manager

Friendly and helpful staff, Debbie and Corrina.

Customer review rating 4.5/5

Jo E. Business - Confirmed reviews ALL

I couldn't have been welcomed better, being a traveller on my own and female I liked the way Debbie pointed to the number of the room that I was in rather than anounce in reception which room I was in. Thanks for a friendly stay.

Thank you so much for your detailed review and the high praise for our team members Debbie and Corrina! It's wonderful to hear how their attention to detail and thoughtful service contributed significantly to your comfort, especially as a solo female traveler. We always aim to provide a secure and welcoming environment for all our guests. I appreciate your feedback regarding the need for updates and painting in the rooms. Ensuring our facilities are modern and well-maintained is important to us, and your input is invaluable as we plan future renovations. We strive to provide an experience that is both welcoming and up to date, and we will take your suggestions seriously as we continue to improve our guest accommodations. It’s also gratifying to know that you found value for money and rated your overall booking experience, team interaction, and our sustainable development initiatives highly. These areas are crucial to us, and we're pleased they met your expectations. Thank you again for choosing to stay with us and for your willingness to recommend our hotel and loyalty program. We look forward to welcoming you back on your next business trip or perhaps a leisure visit, hoping to provide an even better experience reflecting all your feedback. Warm regards, Karina - General Manager

Customer review rating 5.0/5

David H. Couples - Confirmed reviews ALL

Well positioned hotel and excellent staff

Thank you for your thorough review and high ratings across many aspects of your stay with us. It's wonderful to hear that you found our hotel well-positioned and our staff excellent, particularly those at check-in and in the restaurant. We're pleased that your experience with the Accor ALL App and our loyalty program was also satisfactory, adding value to your visit. We appreciate your feedback on the accommodation and cleanliness, specifically regarding the carpets. We strive for excellence in all areas, and your comment helps us identify where we can make improvements to enhance the overall guest experience. Please be assured that we will evaluate and address the carpet issue to ensure our standards of quality and comfort are consistently met. Your positive feedback on our sustainable development initiatives is greatly valued, and we're glad that these efforts resonate with you. We're committed to maintaining and improving these practices to benefit both our guests and the environment. Thank you again for choosing our hotel and for your willingness to recommend our brand and loyalty program. We look forward to welcoming you back in the future and hope to exceed all your expectations on your next visit. Warm regards, Karina - General Manager

Lovely reception staff.

TripAdvisor rating 5.0/5

Eva083 TripAdvisor review

I only stayed one night but was welcomed by Debbie and Corrina when I arrived with such a friendly welcome. I liked that they point to the room number on the room key holder because I was a single female traveller rather than announce in reception what room I was staying in. I didn’t stay for breakfast and left early the following day.

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Other web-users rate our hotel

  • 47 reviews 9.4/10 Location
  • 140 reviews 5.9/10 Room
  • 154 reviews 9.3/10 Service
  • 68 reviews 4.4/10 Cleanliness
  • 46 reviews 6.8/10 Breakfast

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