ibis Rotherham East - (M18 - M1) 2 stars

Booked for 2 nights on separate bookings back in Jan23 to stay in Oct23. Got a call in August to say the hotel was closing for the whole of October and that they could put me in a hotel 20 minutes away or cancel the booking, I opted to cancel. Email confirmed the 1st night was cancelled but not the 2nd, I've since just canceled it myself online, didn't want to be charged as a no show! Previous reviews seem to say this closure has been going on since last year! Has it shut down all together???

Just had our mini break in August 2023 cancelled as hotel closed/closing. Spoke to receptionist who informed me to phone expida for my refund as she's currently contacted all customers ro inform them

I find it odd that there are no reviews for 2022 anywhere, for this hotel. That is one of the main reasons I'm leaving a review. We were due to check-in on Wednesday for one night and then the following week on Monday for one night. On Friday I received a call from management (I'm assuming it was management), saying that they would not be able to check us in, or anyone in. The hotel is closed. For how long, you may ask? Why is it close, you may also ask? Unfortunately I can't give you that answer because they wouldn't tell me. The woman from the Ibis did apologise however it didn't sound sincere at all. I explained to her that everything had been planned meticulously and that we're going to have a serious problem finding an alternative - my partner is a wheelchair user so finding another hotel that can accommodate her needs would be near impossible, especially so close to the Queen's Jubilee. She didn't seem to care. There's going to be a lot of people, myself including, that are left without accommodation and I don't think that is good enough. My partner and I have stayed at this hotel before. We will never stay there again. The woman from Ibis said that the hotel would be closed for a few weeks, yet I've looked and they aren't taking bookings at all, for any date, not even in August. If you have a room booked from Monday 30th May onwards and they haven't called you to cancel, I'd advise calling them as they've obviously forgotten to get in contact with you - that does not surprise me. Thank you. P.S I had to repost this review as I believe the manager reported it - I refuse to remove this review. I believe that people have a right to know what happened. I haven't mentioned names, just designated titles. I also don't condone any abuse or violence directed at, or towards, staff at the hotel, that is not only illegal but morally wrong.

Excellent staff, clean safe rooms and public areas

Lovely room. Very quiet. Pleasant staff.