Ibis München Airport Süd

Perfekter Start in den Urlaub

Secondly, the rooms were also very good, and I had booked 4 rooms in total, every of our colleges was also really satisfied from your hotel, the breakfast was also quite good , thanks for organizing everything ! We have often business trip to Germany, and I hope we will meet again , thanks !

I stayed at Ibis München Airport Süd from 25th to 28th October 2025, and I can honestly say that this was one of the most disappointing hotel experiences I have ever had in Germany. While I have stayed in numerous Ibis and Accor-branded hotels around the world and know exactly what to expect from a property of this category, simple, clean, and efficient accommodation, this particular hotel failed dramatically in the most basic aspects of hospitality, courtesy, professionalism, and cleanliness. From the very start, the stay felt wrong. The check-in was slow, cold, and unwelcoming. I was greeted without so much as a “good afternoon” or smile. The first thing I was told, in a flat tone, was that early check-in would cost €30. That is fine, rules are rules, but a polite greeting first would have been the right way to begin any guest interaction. What made it worse was that, as an Accor loyalty member, I was not even offered the welcome drink that is supposed to be part of the standard benefits. It is not about the drink itself, but rather about the attitude and lack of care this shows. The entire process gave the impression of staff going through the motions with no genuine hospitality or engagement. The real issues started during the weekend, when the service and behaviour of the staff deteriorated even further. There were two ladies on the day shift and another in the evening with a strong Dutch accent, all three consistently showed unprofessional, dismissive, and, at times, outright rude behaviour. They were impatient when approached, visibly annoyed when asked for assistance, and I even witnessed them mocking guests behind their backs, which is completely unacceptable in any hotel, regardless of category. It was clear that these employees were poorly trained, lacked supervision, and, frankly, lacked the character and attitude required for guest-facing positions. Their behaviour was not just indifferent, it bordered on arrogance. One particular incident stands out. I had an unpleasant experience at the nearby Mövenpick Restaurant (which belongs to the same group), and I came back to the hotel asking for formal assistance to report the issue. The evening receptionist, the one with the Dutch accent, was visibly irritated that I dared to bring this to her attention. She initially refused to help, and I had to insist several times before she reluctantly took any action. From that moment on, her attitude became openly hostile, cold, dismissive, and arrogant every time I passed through reception. When I asked to speak to a manager on duty, she said there was none, not just at that moment, but no management at all during weekends. I was told to wait until Monday. This is absolutely unacceptable for a hotel operating under the Ibis and Accor brands. Guests paying full price deserve at least minimal managerial oversight during weekends. Unsurprisingly, Monday came, and no one followed up. This lack of management presence explains everything, the indifference of the staff, their lack of accountability, and their poor attitude. When there is no one supervising or leading, standards collapse. To be fair, I must mention one positive element, the male staff member working the morning shift. He was polite, professional, and helpful, a rare reminder of how things should be done. His warm attitude was a welcome change and proof that good service still exists when someone cares. As for the room, it met basic expectations in terms of size and layout, but cleanliness was another story. The bathroom, in particular, was far below standard. When taking a shower, the steam revealed shocking dirt buildup, black spots on the walls, streaks of grime, and even markings on the shower glass left by previous guests, visible only under condensation. This clearly indicates that the bathroom had not been properly cleaned in a long time. It was both unpleasant and unhygienic. I travel extensively and have realistic expectations. I do not expect luxury from an Ibis, but I do expect cleanliness, respect, and basic professionalism, and none of those were present here. A hotel’s star rating or price level should never be an excuse for poor training or bad manners. Throughout my stay, I got the strong impression that this property lacks real management. Apparently, the so-called assistant manager spends most of her time in the back office and rarely interacts with guests or supervises her team. A proper manager would conduct regular room inspections, ensure staff receive basic hospitality training, and address guest complaints immediately. The absence of such oversight was evident in every aspect of my stay. What was particularly concerning was the complete lack of responsibility from the team. When I insisted on speaking to a manager, I was once again told there was nobody in charge and that I should wait for Monday, but no one ever followed up. It seems this property simply runs on autopilot during weekends. By comparison, I have stayed in many budget and mid-range hotels where the staff were friendly, rooms were spotless, and guests were treated with genuine hospitality. That is why this experience was so frustrating, because these problems are not about resources, they are about attitude and leadership. To make things worse, the overall cleaning quality and room maintenance are declining. The housekeeping team clearly lacks supervision. A quick walkthrough of the property by management would reveal that. The cleanliness issues in the bathroom, visible only when the steam rose, speak volumes about how little attention is paid to detail. In my view, this hotel urgently needs retraining of the staff, consistent management presence, and proper supervision of housekeeping. Cleanliness and politeness cost nothing, but their absence destroys a guest’s trust in the brand. As a Swiss traveller who has experienced hospitality at every level, I find it disheartening that such behaviour can exist under the Ibis name. This stay has unfortunately damaged my confidence in the Accor group’s consistency. To summarise, The check-in was cold and mechanical, with no greeting and no welcome drink for loyal members. The staff during the weekend were untrained, unprofessional, and even mocking. The cleanliness was far below standard, especially in the bathroom. The management was completely absent, with no one to address guest concerns. The only saving grace was one morning-shift staff member who showed genuine hospitality. Hotels like this do not need renovation, they need leadership. Without it, all the branding and slogans in the world mean nothing. Final Verdict: If you value being treated politely, sleeping in a properly cleaned room, and knowing there is someone in charge if things go wrong, I strongly suggest staying elsewhere. There are plenty of similar hotels around Munich Airport offering better service and cleaner rooms for the same price. Until this Ibis property learns to invest in its people, train its staff properly, and put a real manager on duty at all times, especially on weekends, guests will continue to leave disappointed.

Stay: 25–28 October 2025 My recent stay at this property was unfortunately disappointing, particularly regarding the service quality and attitude of the staff, especially over the weekend. What should have been a simple, comfortable stay was overshadowed by unprofessional and unfriendly behaviour from several team members on duty. During my stay, I encountered two ladies on the day shift and another lady with a strong Dutch accent covering the evening shift, the same person all three evenings. Their manner was far from what one expects in hospitality: impolite, dismissive, and at times even mocking guests behind their backs. It was clear that these employees are either poorly trained or simply unsuited for customer service roles. I had an issue at the nearby Mövenpick restaurant and asked the evening receptionist with the Dutch accent for official assistance. I had to insist repeatedly for her to perform her duty and contact the authorities. Her reaction was unhelpful, arrogant, and completely lacking in empathy, behaviour that has no place in a hotel environment. When I asked to speak to a manager on duty, I was told there was none available over the weekend. I requested to meet the manager on Monday and as of now, I am still waiting. This clearly shows a lack of commitment and accountability from management, and it is no wonder the service collapses on weekends when the line staff are left entirely on their own. Fortunately, the male attendant on the Monday morning shift was a bright exception. His friendly and professional attitude showed that proper hospitality is still possible here and gave a small glimmer of hope for this property. Check-in, however, was unnecessarily long and impersonal. I was informed right away that early check-in would cost €30, not a problem in itself, but it would have been nice to be greeted first with a simple “welcome”. The room itself was acceptable, I know what to expect from Ibis in terms of size and layout, but cleanliness was below standard. In the bathroom, when steam built up from the shower, black dirt and residue became visible on the tiles, and writing appeared on the shower glass from previous guests. This clearly shows that proper cleaning checks are not being carried out. After some inquiries, I discovered that this hotel operates without a proper manager, only an assistant manager who seems to spend most of her time in the back office. Perhaps taking occasional rounds to inspect rooms and guide the housekeeping team would be more productive. I have stayed in many hotels of a similar category and price range, but basic cleanliness and courtesy should not depend on the number of stars. Verdict: There are many comparable hotels in the area. Unless management invests in proper staff training, on-site supervision, and hires people with the right attitude for hospitality, this Ibis will continue to disappoint. A drop in business might be the only wake-up call needed to make those improvements.

Under the impression that „Hotel und Parken” meant what it says, we thought we had booked 10 days of parking with our Ibis hotel booking. Turned out to be wrong. The hotel took a further 100€ for the parking, 24€ for a transfer which we had also believed to be included. OK, fair enough, our mistake. But they persuaded us they were giving us a better deal than if we had done everything correctly in the first place. We thanked them! But we have since checked it and that turns out not to be true … The room itself was fine.