Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 3.6/5 104 reviews

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Description

Hotel extras

  • ALLSAFE Certification

  • Buffet Breakfast serves. A friendly place to relax.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

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Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  104 reviews

Customer review rating 2.0/5

Joanna F. Friends - Confirmed reviews ALL

Poor service, disappointing experience. Was staying at the Hotel as part of a large group which had been arranged well in advance. The poor experience started with check-in where we had to wait approx 45 minutes to check in due to lack of staff preparation for the group. The catered meal was disappointing, undercooked and salty gnocci, dry chicken. The breakfast buffet ran out of food. The hotel was not prepared to host a large group with defined timelines for arriving and departing.

Customer review rating 5.0/5

Li R. Couples - Confirmed reviews ALL

I was booked in for marathon and the welcome was amazing, bananas on offer and the chance to toast my breakfast available due to early start. Thank you

Customer review rating 2.0/5

Min I. Friends - Confirmed reviews ALL

Very poorly organised staff-checking in,2 people trying to serving 140 people pre dinner drinks. Poor quality food.Wanting to close the bar an hour earlier than agreed to.Confusion with booking in and price discrepancies.

Customer review rating 4.0/5

Shane M. Business - Confirmed reviews ALL

IWehad a great night stay great sleep great meal advise the staff prior to our arrival. It was our anniversary and requested a bottle of champagne. When we arrived. The champagne was on ice and they had organised some flowers on the table which was greatly appreciated and unexpected. my own criticism is that when it came to settling the accounts be it at the bar or Reception the experience was very transactional and felt unvalued.

Customer review rating 0.5/5

David B. Friends - Confirmed reviews ALL

We were there with a big group on a fundraising car rally. The organisers had tried to plan ahead but obviously ignored. Check in was chaos causing a massive traffic jam out front. Bar and check in desk was inadequately staffed. Food at dinner was ordinary to put it kindly Wine selection poor. Rooms were adequate but tired, the shower taps were leaking and one tap handle turned on spindle making it difficult to adjust water flow. Beds were good. We booked with another couple but our rooms were far apart in another block.

Other web-users rate our hotel

  • 207 reviews 8.8/10 Location
  • 534 reviews 5.5/10 Room
  • 265 reviews 7.4/10 Service
  • 11 reviews 3.3/10 WiFi
  • 192 reviews 5/10 Cleanliness
  • 115 reviews 4.7/10 Food
  • 113 reviews 4.3/10 Vibe
  • 84 reviews 4.6/10 Breakfast

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