Mercure Wellington Abel Tasman 3 stars

Customer review rating (ALL Rating) 3.7/5 412 reviews

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Mercure Wellington Abel Tasman - Image 1
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Mercure Wellington Abel Tasman - Image 3
Mercure Wellington Abel Tasman - Image 4
169 Willis Street, Te Aro, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Central City Location

  • On-site Conference facilities

  • Undercover Car-Parking*

  • 24hr Reception

  • Free WIFI

Our accommodation(s)

Hotel location

Mercure Wellington Abel Tasman

169 Willis Street, Te Aro
6011 WELLINGTON
New Zealand

GPS:-41.290791, 174.774078

Telephone
Fax +64 4 385 8416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Located on the hotel's ground floor, the restaurant offers a delightful buffet breakfast, served daily in a custom-built server. Enjoy all your favourite breakfast dishes from 6.30am to 10.00am. * The restaurant is operated independently*.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  412 reviews

TripAdvisor Rating  3.4/5  806 reviews

Customer review rating 5.0/5

John B. Families - Confirmed reviews ALL

Very pleasant stay. The staff were friendly and helpful, and the room was comfortable and clean

Dear John, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our team provided you with friendly and helpful service, and that you found your room comfortable and clean. Your satisfaction is our priority. Best regards, Mercure Wellington Abel Tasman

Customer review rating 4.5/5

Simon R. Couples - Confirmed reviews ALL

The hotel is conveniently located. Rooms are spacious with rather old furniture, but clean.

Dear Simon, Thank you for your positive feedback regarding our location and room cleanliness. We appreciate your comments about the furnishings and will consider them in our ongoing assessments to enhance our guests' experience. Best regards, Mercure Wellington Abel Tasman

Customer review rating 3.5/5

Sophia C. Q. Families - Confirmed reviews ALL

The TV (room 709) only had Freeview and some sky channels. There was no way to either cast to TV or to log-in to my streaming apps. Also one of the beds was on caster wheels. Each time you knocked into it it flew across the room. The wheels need locks or removing. There is also loud noises from things blowing across the roof in the Wellington winds. I did love having a shower door rather than a disgusting shower curtain. I won't bother getting the breakfast next time. As the cooked breakfast was also a bit disappointing. While the range of options was great the quality of the ingredients and the cooking was a let down. Next time I would choose to have breakfast in the amazing Hanger cafe across the road. All that said given we paid $175 for a family of 4 for B&B it was a great value option.

Dear Sophia, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Wellington Abel Tasman. We are pleased to hear that you found our location and value suitable for your family break. However, I regret to learn about the issues you encountered with the television in your room. While we strive to provide a comfortable and enjoyable experience, it appears that the entertainment options did not meet your expectations. Additionally, I appreciate your comments regarding the mobility of the bed on caster wheels. Your observations about the noise from the winds are also noted, and we understand how this can impact your comfort. I am sorry to hear that the breakfast did not meet your expectations either. We appreciate your understanding of the value provided and hope that you may consider returning for another stay. Best regards, Mercure Wellington Abel Tasman

Customer review rating 3.0/5

Abdullah R. Couples - Confirmed reviews ALL

We chose the Mercure for the generally positive reviews however were a bit surprised with a few things. For starters, we requested a sunlit room when booking directly from the hotel, and although it couldn't be confirmed, when we lodged in and found out that the room is extremely hot with little to no air circulation, we requested to change to another if available. The front desk staff was kind enough to change the room for us to one with an AC. It was disheartening that that room already was available but was not offered. Another thing that happened is that the cleaning staff did not take out the trash after 2 visits which wasn't very pleasant of an experience. Additionally, we had received one suer dirty towel that had black stains on it, so bad it cannot be cleaned and should be thrown away really. Finally, on one very windy, rainy, and cold night we discovered that the AC doesn't warm the room at 30 degrees as it still blew cold air and the heater turned on but did not work at all. For such a highly reviewed hotel, we expected the basics really. Unfortunately, we will not be considering the mercure on our next visit nor recommend it to our peers.

Dear Abdullah, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Wellington Abel Tasman. We sincerely apologize for the inconveniences you encountered during your visit. It is disappointing to learn that the room allocation did not meet your expectations, and we appreciate your understanding when a room change was facilitated. We aim to ensure all our guests are comfortable and will take your comments into account for future improvements. We are also concerned to hear about the cleanliness issues you experienced with both the towels and trash collection. Our housekeeping team is held to high standards, and your feedback will be shared with them to ensure that we maintain these expectations moving forward. Regarding the air conditioning issue you described, we regret that it did not function as intended, particularly during inclement weather. We value your insights, as they assist us in enhancing our services. While we cannot change your past experience, we hope you may reconsider us in the future. Best regards, Mercure Wellington Abel Tasman

Customer review rating 4.5/5

Dayelle C. Couples - Confirmed reviews ALL

Lovely comfortable bed, but were surprised that there was no flat service to put anything on, no cabinet area in the bathroom, and only one chair when there were two of us, so one person had to sprawl on the bed to sit down. Excellent service with clean towels and sheets every day. Very nice personnel in the reception area, who were very accomodating. Nice quiet lifts which you didn,t have to wait long for. Great location close to shopping area and supermarket

Dear Dayelle, Thank you for your thoughtful feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be accommodating and attentive. It is gratifying to know that you appreciated the cleanliness and comfort of your accommodation. We acknowledge your comments regarding the lack of flat service and additional seating. Your insights are valuable to us as we continuously strive to enhance the guest experience. We appreciate your understanding and hope to welcome you back for another stay in the future. Best regards, Mercure Wellington Abel Tasman

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Other web-users rate our hotel

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  • 554 reviews 4.3/10 Comfort
  • 388 reviews 4.8/10 Cleanliness
  • 201 reviews 2.7/10 Vibe
  • 180 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.