Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 547 reviews

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  547 reviews

TripAdvisor Rating  4.5/5  216 reviews

Great stay...service and staff impeccable

TripAdvisor rating 5.0/5

Craig M TripAdvisor review

This was a last minute booking as we hadn't locked in a hotel for our stay in Phuket (I lost that argument) but I was impressed with the service, staff and room. On arrival we were greeted by a number of very friendly staff who had to do a little work to find out booking, as it was literally made 30 minutes prior to arrival. We were shown to our room by a very nice man who also organised to get us some extra water. He showed us around the room etc... There are markets next door for great food options and plenty of restaurants as well as a small shopping centre if you need anything think you might have forgotten. The hotel is walking distance to old Phuket town where you can wonder the street and take in all the Portuguese designed building....well worth it if you like that sort of thing. There are also huge markets on Sunday night close by (walking street) and it's packed, crowded and full of singing, heaps of food/drink options everywhere. While we stayed, they had a 2 for 1 deal on Cocktails at the rooftop bar and they're already on the cheap side for a hotel so, they're worth taking part in at the end of a long hot day.

Dear 281craigm, Thank you so much for taking the time to review your recent stay with us here at the Novotel Phuket City Phokeethra. We are very happy to read that despite the last minute nature of your booking that our team were able to deliver a smooth and friendly arrival experience. We are also very pleased to read that our porter delivered a full room inspection and organized some extra water, we will be sure to find out which one of our team took care of you and thank them personally. Great to read that you found the location suitable for local shops and supermarkets as well as the site seeing aspect to Phuket Town. Thank you for visiting our rooftop bar Estrela, the views are spectacular and we are thrilled that you found it good calue for money. The team and I all hope you can visit us again in the future. Kind Regards Paul Smith

Big rooms and nice view

Customer review rating 4.5/5

Wt Couples - Confirmed reviews ALL

Had a short stay in Phuket town and enjoyed the new look rooms for the property. The rooms are big and the view is very nice looking over the bay as well as a very big bathroom. Staff were very friendly and helpful and will stay again for sure

Dear T., Thank you for choosing to stay at Novotel Phuket City Phokeethra. We appreciate you have taken the time to relate your experience through the Guest Satisfaction Survey. We were pleased to read that you enjoyed the room with the nice view overlooking the bay. Also we were thrilled to read that you found our team to be friendly and helpful. We all look forward to welcoming you back in the future for another positive experience. Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Comfortable stay

Customer review rating 4.0/5

R C. Couples - Confirmed reviews ALL

It’s a bit of a walk (15 minutes) to the central part of town, but after the first block or so there are interesting things to see along the way. It was rainy while we were there so we appreciated the umbrella that was in our room and made good use of it. The hallway on our floor leading to the room looks dated and drab. The room itself was clean and comfortable. We could only find one English TV channel; would have been nice if there were more options. Overall good value for money.

Dear Raul C., Thank you for taking the time to review your recent experience at the Novotel Phuket City Phokeethra. We are pleased that overall you enjoyed your stay, found the room to be clean and comfortable and the property to be good value for money. We take your comment regarding the TV channels on board and we are just in the process of increasing the amount of TV channels we have on offer. We also take note of your comments regarding our corridors and will consider what we can do to make them more appealing. We hope you can return to visit again in the future and we can deliver you a 10/10 experience. Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Friendly staff

Customer review rating 2.0/5

Maria Couples - Confirmed reviews ALL

The beds are really hard and after one night our backs where sore. We got a duvet extra that served as extra topper. But it was still not good enough for this hotel standard. We decided never to go back again. If you claim you are a handicap friendly hotel you should also have some bathrooms with handles and provide shower chair. I could not shower.

Dear Maria, Many thanks for taking the time to review your experience with us here at the Novotel Phuket City Phokeethra. Please allow me to apologize that we did not deliver what we promised, this is not acceptable and we can assure you that we are taking the matter very seriously. We can see that from your reservation that you arrived to the hotel to book the room and although we are very happy to learn our service was friendly we feel that given your requirements for an accessible room that our team should have taken the time to show you the room to ensure that it was suitable for your needs. We fully understand and take note of your comments concerning the lack of hand rails and a shower chair and we will work as a team to find some solutions to these challenges as a matter of urgency. However this does not excuse your experience and we are truly sorry for our shortcomings and the fact this left you unable to take a shower. We understand that currently you feel like you would not come back however we would like the opportunity to talk with you further and to try to improve upon this experience for a future visit. Should you wish to discuss your experience further then please feel free to contact us on Pa… Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Great Hotel

TripAdvisor rating 5.0/5

222premk TripAdvisor review

This Hotel has one of the excellent Staff. Reception came out to greet us. All needs taken care of . Got the best room available in world class hotel. Food and beverage selections is good. Room is well maintained

Dear 222premk, Thank you so much for taking the time to review your experience at our hotel. We are very pleased to read that you enjoyed your stay and that our hotels reception team were very friendly and welcoming, we are also happy to read that you enjoyed your room and the hotels food and beverage selection. We hope to see you again soon. Kind Regards Paul Smith

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Other web-users rate our hotel

  • 245 reviews 8.9/10 Location
  • 307 reviews 7.8/10 Room
  • 324 reviews 8/10 Service
  • 6 reviews 1.5/10 WiFi
  • 157 reviews 7.6/10 Cleanliness
  • 126 reviews 7.5/10 Breakfast
  • 52 reviews 4.7/10 Pool
  • 26 reviews 8.8/10 Bar

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