Mercure Penrith

There were issues with a newly refurbished room, most of which that could be easily rectified.

I booked via booking.com , I was later offered an upgrade at a cost with the heading rooms with a view. I paid for the top level upgrade and was given a room down in the bowels of the hotel opposite the laundry room . Our view consisted of a faded wooden fence To add insult to injury the clubs band played till 230 in the morning , our room was very close to the club needless to say we were wide awake until then . The next morning I went to your coffee shop for a yoghurt which had a sticker on it saying WED it was Saturday.!! So over all our experience sucked and we will never stay with you again. !!

Served its purpose, was easy to book and stay at

There for a conference, very convenient having everything in the one location

Staff where friendly and helpful especially after dealing with a Karen customer before me I was able to check in early Room was good and the staff even called a taxi for me to help me out