THE SEBEL XI NING – Managed by Sofitel

THE SEBEL XI NING – Managed by Sofitel

Customer review rating (ALL Rating) 4.6/5 145 reviews

See on a map

Description

Hotel extras

  • The Sebel Xining - When Luxury is accessible to Family

  • 1 Bedroom to 2 Bedroom Apartments - Family Discovery packages including up to 4 Buffet Brea

  • Connect to Sofitel Xining on each 'The Sebel' floor with free access to our Recreation Cent

  • Each apartment features, separate living room, a fully-equipped kitchen and an incorporate

  • Top one choice for parents and kids travel

ALLSAFE approved hotel

Hotel location

THE SEBEL XI NING – Managed by Sofitel

63 Wu Si Xi Rd, Chengxi District
810008 Xining
China

GPS:36.643311, 101.719553

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each apartment ranges from 40sqm to 120sqm and comes equipped with kitchen amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  145 reviews

TripAdvisor Rating  5.0/5  501 reviews

best location, nice room but worst service of AFOM

Customer review rating 1.0/5

Fan Business - Confirmed reviews ALL

It was a very unexpected business trip to Xining, your property is the only 5-star international brand hotel in Xining. Upon Check-in, your frontdesk staff was very polite and patient to me ,because i was asking so many questions about Accor meber's points and benefits. Sales Martina wss efficent to offered a reasonable rate for us. Lobby manager offered me a free upgrade within executive benefits due to If I booked thru Alitrip, I was able to enjoy gold member benefits and at least 1 level upgrade to executive room. I do think it is very flexible and instinctive for a first-time stayover. Everything was perfect, until the second day, when I entered lobby bar to enjoy the afternoontea, the staff said i was not entitled to enjoy due to my member level is not eligible. I was embrassed and rushed to front desk, I called to Ms. Lin, and told her I've enjoyed afternoontea yesterday, upon check-in, front desk staffs even gave me the list of EXE benefits and time table as well, she said it is not "CONVENIENT" to offer EXE benefits.Also she said they have upgraded my room so DO NOT take advantage anymoore. I was shocked by how a department head could have such bad communication skill to make me feel so upset and disappointed. I do not want to argue with her anymore, so I called to your MOD- Chef engineer, he said sorry and could offer me EXE benefits, I refused, because I was pissed off by her tone and can not keep the same benefits mentioned upon Check-in. He said will investigate and get back to me but no feedback. I stayed the very first time at your property, from 14th APR to 23nd APR, experiencing the quarantine in Xining, housekeeping was nice and many thanks to the restaurant staff who accomondate my requests, and Concierge staff bought things for me. At last, I do think Ms. Lin is lack of communication skills, her management is the worst also CAN NOT be the model of her team, I do worry about your front office team will NOT be FLEXIABLE to other guests lead by her example. 1 pax of EXE benefits compared to 1 woderful experience of 1 guest is unvalued,but Ms. Lin could not understand, how many high scores you need to even my low score, is it hard and "CONVENIENT" now?

Dear fan N., Thank you for taking the time to tell us about your experience at the THE SEBEL XI NING - Managed by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

An Oasis in Xining

Customer review rating 4.5/5

Xining I. Couples - Confirmed reviews ALL

We planned our stay at the Sebel as an in-city getaway. After many months of being in Xining without a break due to Covid-19 travel restrictions we needed a break. The Sebel certainly provided it for us with a great suite, comfortable beds, and those amazing buffet breakfasts. We did go out to walk to local shopping and dining, so it was best of both worlds.

Dear Brian P., We very much appreciate your comments regarding your stay at the THE SEBEL XI NING - Managed by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harrison Xia Executive Assistant Manager

good location, good service

Customer review rating 5.0/5

Lawrence Families - Confirmed reviews ALL

nice hotel, spacious and clean room, nice staffs, options for foods.nothing to complain

Reception staff very helpful to trace on a recently booked reservation

Customer review rating 5.0/5

Amanda Couples - Confirmed reviews ALL

We booked the service apartment last minute due to a flight cancellation. When we arrived, staff at reception was very helpful to confirm details with online accomodation booking platform and assisted us with check in in a timely manner. The overall stay was also great. Room was adequately maintained to a good standard. Love the location, close to restaurants and shops.

Excellent as always

Customer review rating 5.0/5

Sara Families - Confirmed reviews ALL

We are always so happy to stay at The Sebel. The staff were very friendly and helpful. The room was clean and well taken care of. We had a wonderful stay.

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in Xining