Sofitel Xining Hotel

Great hotel

excellent hotel with generous room upgrade. the whole building has been well designed both exteriorly and interiorly. the hors d oeuvres food has been great with massive meat load. the room has been very clean.

The staff at the hotel do everything to help on our plans to go see Qinghai Lake. However, something that hotel could improve is on enforcing the non-smoking rules in the rooms. My room was very nice and spacious but it had this smell to smoke that did not go away during my stay. The room was nonsmoking but it still had smoke smell.

Overall it was a nice stay. the suite room was very good and parking was easy. A little bit disappointed of the welcome drink was only for one person but I really needed two at that time, I was quite embarrassed. The coffee in the breakfast was terrible. There was no coffee machine to use, and the service team was too busy to take care of additional orders.

My stay collided with a film festival, which unfortunately left things to be desired further. Endless check in lines, slowed service due to the crowds, etc. Truth be told, I was not very happy with my initial impression on things with a significant amount of time to check in with no priority lines for members, lounges closed, etc. However, it redeemed itself quickly. I want to shout out to Wendy Wang, a customer service agent who worked tirelessly to retrieve the lost binoculars my dad left in the room and have it sent to our next destination.

housekeeper service

I booked and paid for CLUB MILLÉSIME ACCESS, and was told on arrival that the Club was closed. There was no apparent reason, apart from maybe fewer guests, but to advertise and accept bookings for something that was not available is very poor. Checkin was time consuming - despite doing 'online checkin' with an email to say "your key will be ready for you when you arrive", it was not... The room on Club floor was comfortable, apart from a large wet patch of carpet. The air conditioning is a 'central' system, so the room control has no effect. Thus the temperature remained on 24 degrees, with no ability to cool the room. Three nights of poor sleep resulted, as I prefer a cooler room. On checkin I was told my car would be registered in the hotel system, so I could drive out - it was not. This meant having to return to the reception desk to obtain a paper voucher. The buffet breakfast was adequate, however the staff have no customer service ability. I had three breakfasts, and not once did anyone come to ask if I would like a coffee, or to clear away used plates. Getting a spoon to eat cereal proved impossible - chopsticks and cereal just doesn't work.... Same problem in the lobby bar - no service. Every drink I ordered, I had to go to the counter and ask. The staff were disinterested, and busy playing with their mobile phones. Despite the Accor "Allsafe" label, most staff were not using face masks. There was no temperature check entering the hotel, no social distancing. Restaurant was crowded with no spacing between tables. In conclusion, a very average stay at a very average Chinese hotel - not worthy of the Sofitel brand.

The room is too noisy, ask the front desk to change to another room, she said there was no kin-bed room and will upgrade the room for me, but finally, I only got a twin-bed room without the upgrade, too sad.

Nicely decorated hotel that offers a touch of chic. My room was upgraded to a surprisingly spacious suite and I enjoyed it very much. Service was excellent at all levels.

Very pleasant stay. Front desk and concierge Staff were very helpful and courteous. However, our prearranged extra bed was not put in place until we asked for it again. We Also experienced a slight hitch with room temperature as it got extremely warm in the room and nobody could help to get the temperature down to a comfortable level after 2 nights. We had to change room after that.

The room and food is very well, also the service is excellent.

A real 5 stars hotel! Beautiful building, large room with well-designed bathroom, convenience location surrounding with many stores, shopping malls and restaurants including American fast food chains. , Multiple bus lines are in front of hotel to take you go to anywhere in the city, and of course there are taxis easy to access. The hotel has a huge fitness center with very well maintained equipments. The swimming pool is fabulous with clean and comfortable temperature water, in such a remote area I cannot believe my eyes when I first time entered the pool. The hotel employees are nice and helpful. There are few restaurants in hotel but I can not tell anything because I did not go there for any meals.

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Check in and out process was very smooth, my taxi I had booked the previous evening was there and waiting for me the next morning (taxis are pretty hard to get in Xining during the mornings and evening). The room was well presented and clean. The Saturday Buffet was very good.