Sofitel Xining Hotel

Customer review rating 4.6/5 2,809 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Sofitel Xining
See on a map
+ 16 Services

Hotel extras

  • Convenient connection to all scenic spots

  • Best meeting facility in North-West China

  • Recreation center total 3,000 SQ meters including outsourcing SPA

  • Shuttle bus to airport

  • Hotel connecting Sebel apartment, offer more luxury journey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Xining

No. 63
Wu Si Xi Road
Chengxi District
810008 xining
china

Tel: +869717666666

Fax: (+86)971/7660866

Check-in from 14h00

Check out up to 12h00

GPS :36.643311, 101.719553

Our accommodation(s)

Our restaurants and bars

KWEE ZEEN

Type of cuisine: International

Provides all-day dining with international food & available via a la carte and buffet

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LE CHINOIS

Type of cuisine: Chinese

Le Chinois, Chinese restaurant has exquisite touches that are evident as soon as you walk in. Elegant old world architecture makes one feel as if they have walked into a different era of time. Menu is made up of Cantonese Sichuan Shaanxi and Qinghai food.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Du Nord-ouest Halal Restaurant

Type of cuisine: Regional

An ideal place to try local and traditional Northwest cuisine. 6 private dinning rooms are available for friends gathering or company team-building.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday -
  • Sunday -

LE BAR

LE BAR in the Lobby is the place to see and be seen while you enjoy your choice of gourmet coffees from around the world or the finest vintage Champagne.

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,088

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,809 reviews

tripadvisor

TripAdvisor Rating 5.0/5

687 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good services

Customer review rating 5.0/5

Gen Friends - 13/05/2021 Confirmed reviews ALL

Very friendly stuff, nice services

Well connected by airport shuttle bus

Customer review rating 3.5/5

Felix Solo - 06/05/2021 Confirmed reviews ALL

Nice stay in Xining.

Dear Mr. L., Thank you for finding the time to let us know about your stay in Sofitel Xining. I am pleased to see that you had a nice stay in Xining and that you appreciate the convenience of the shuttle bus to the airport. Could I ask you to send me some more information why you only rated our hygiene at 80%? We take this very serious, especially in Covid 19 times, and I want to be able to make sure we can always achieve 100% in this area. Maybe you can also share what is not convenient with the booking process on the App and the usage of points. I can share this with our head office and customer care centre to see how to improve. If I can be of any assistance in Xining please contact me directly at H9… I hope to be able to welcome you back soon in our Sofitel. Best regards Joachim Heineke General Manager

WELL LOCATED, WARM WELCOME, CLEAN ROOM

Customer review rating 4.0/5

Susan W. Solo - 12/04/2021 Confirmed reviews ALL

PROFESSIANL STAFF, FELL COMFORTABLE,

Dear Su Ying W., Thank you for taking the time to tell us about your experience at the Sofitel Xining. Thanks very much for the recognition of our staff and room cleanness. But I am sorry that your experience did not meet your expectations on WIFI speed and F&B quality, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Sofitel Hotels & Resorts. Please do not hesitate to contact me during your next visit. Sincerely, Hotel Guest Experience Director Aileen Zhang

Great location to a lot of shopping and local restaurants

Customer review rating 5.0/5

Lori Couples - 01/03/2021 Confirmed reviews ALL

Wonderful! We celebrated a birthday and the staff was so kind and helpful!

Convenient location

Customer review rating 5.0/5

M Y. Solo - 23/12/2020 Confirmed reviews ALL

Right next to the shopping center with lots of food options. The temperature is right on, staff very friendly.

Surprisingly good hotel

Customer review rating 4.5/5

闵. Couples - 22/10/2020 Confirmed reviews ALL

Great hotel

excellent hotel

TripAdvisor rating 5.0/5

Baktan 03/10/2020 TripAdvisor review

excellent hotel with generous room upgrade. the whole building has been well designed both exteriorly and interiorly. the hors d oeuvres food has been great with massive meat load. the room has been very clean.

Very nice and helpful staff.

Customer review rating 4.0/5

Anonymous Business - 17/08/2020 Confirmed reviews ALL

The staff at the hotel do everything to help on our plans to go see Qinghai Lake. However, something that hotel could improve is on enforcing the non-smoking rules in the rooms. My room was very nice and spacious but it had this smell to smoke that did not go away during my stay. The room was nonsmoking but it still had smoke smell.

Good stay

Customer review rating 3.5/5

Z. T. Families - 15/08/2020 Confirmed reviews ALL

Overall it was a nice stay. the suite room was very good and parking was easy. A little bit disappointed of the welcome drink was only for one person but I really needed two at that time, I was quite embarrassed. The coffee in the breakfast was terrible. There was no coffee machine to use, and the service team was too busy to take care of additional orders.

It was an overall good stay, given the circumstances

Customer review rating 4.5/5

Nick D. Families - 03/08/2020 Confirmed reviews ALL

My stay collided with a film festival, which unfortunately left things to be desired further. Endless check in lines, slowed service due to the crowds, etc. Truth be told, I was not very happy with my initial impression on things with a significant amount of time to check in with no priority lines for members, lounges closed, etc. However, it redeemed itself quickly. I want to shout out to Wendy Wang, a customer service agent who worked tirelessly to retrieve the lost binoculars my dad left in the room and have it sent to our next destination.

Good location

Customer review rating 4.5/5

Yichao S. Families - 24/07/2020 Confirmed reviews ALL

housekeeper service

Poor service, not Sofitel quality

Customer review rating 1.5/5

Michael B. Couples - 01/07/2020 Confirmed reviews ALL

I booked and paid for CLUB MILLÉSIME ACCESS, and was told on arrival that the Club was closed. There was no apparent reason, apart from maybe fewer guests, but to advertise and accept bookings for something that was not available is very poor. Checkin was time consuming - despite doing 'online checkin' with an email to say "your key will be ready for you when you arrive", it was not... The room on Club floor was comfortable, apart from a large wet patch of carpet. The air conditioning is a 'central' system, so the room control has no effect. Thus the temperature remained on 24 degrees, with no ability to cool the room. Three nights of poor sleep resulted, as I prefer a cooler room. On checkin I was told my car would be registered in the hotel system, so I could drive out - it was not. This meant having to return to the reception desk to obtain a paper voucher. The buffet breakfast was adequate, however the staff have no customer service ability. I had three breakfasts, and not once did anyone come to ask if I would like a coffee, or to clear away used plates. Getting a spoon to eat cereal proved impossible - chopsticks and cereal just doesn't work.... Same problem in the lobby bar - no service. Every drink I ordered, I had to go to the counter and ask. The staff were disinterested, and busy playing with their mobile phones. Despite the Accor "Allsafe" label, most staff were not using face masks. There was no temperature check entering the hotel, no social distancing. Restaurant was crowded with no spacing between tables. In conclusion, a very average stay at a very average Chinese hotel - not worthy of the Sofitel brand.

Dear Michael &Lin Zhi B., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations,especially on FO service and FB service; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hotel manager already communicated with front office manager and FB Director. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Too noisy

Customer review rating 3.0/5

Mofei Z. Business - 27/12/2019 Confirmed reviews ALL

The room is too noisy, ask the front desk to change to another room, she said there was no kin-bed room and will upgrade the room for me, but finally, I only got a twin-bed room without the upgrade, too sad.

Dear Wen, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Great hotel - must be one of the best in NW China

Customer review rating 5.0/5

Alex Solo - 26/12/2019 Confirmed reviews ALL

Nicely decorated hotel that offers a touch of chic. My room was upgraded to a surprisingly spacious suite and I enjoyed it very much. Service was excellent at all levels.

Dear Alex, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Luxury in Xining

Customer review rating 4.0/5

Ethan P. Families - 22/12/2019 Confirmed reviews ALL

Very pleasant stay. Front desk and concierge Staff were very helpful and courteous. However, our prearranged extra bed was not put in place until we asked for it again. We Also experienced a slight hitch with room temperature as it got extremely warm in the room and nobody could help to get the temperature down to a comfortable level after 2 nights. We had to change room after that.

Very Good Experiences

Customer review rating 4.5/5

Y. T. Business - 09/12/2019 Confirmed reviews ALL

The room and food is very well, also the service is excellent.

Dear Tong Xiang Y., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

5 stars hotel in a convenience location

Customer review rating 5.0/5

An A. W. W. B. I. X. Solo - 08/12/2019 Confirmed reviews ALL

A real 5 stars hotel! Beautiful building, large room with well-designed bathroom, convenience location surrounding with many stores, shopping malls and restaurants including American fast food chains. , Multiple bus lines are in front of hotel to take you go to anywhere in the city, and of course there are taxis easy to access. The hotel has a huge fitness center with very well maintained equipments. The swimming pool is fabulous with clean and comfortable temperature water, in such a remote area I cannot believe my eyes when I first time entered the pool. The hotel employees are nice and helpful. There are few restaurants in hotel but I can not tell anything because I did not go there for any meals.

Excellent suite

TripAdvisor rating 4.0/5

kateuk2016 Solo travel - 05/12/2019 TripAdvisor review

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

Comfortable 1-night stay

TripAdvisor rating 5.0/5

stchia Friends getaway - 28/10/2019 TripAdvisor review

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Another Great Stay

TripAdvisor rating 4.0/5

andrewmT1592LO Business - 15/06/2016 TripAdvisor review

Check in and out process was very smooth, my taxi I had booked the previous evening was there and waiting for me the next morning (taxis are pretty hard to get in Xining during the mornings and evening). The room was well presented and clean. The Saturday Buffet was very good.

Dear distingushed guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. It's always a great pleasure to hear a good feedback. and I've shared your comments with management team already, Bernie, our F&B director and Michael Yan, our FO manager also say great thanks for your recognition, they will try their best to make it better and better. We are looking forward to welcoming you again at Sofitel. Please do not hesitate to contact me during your next visit.Wish you all the best. Guest Experience Manager Aileen Zhang

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in xining