Sofitel Xining Hotel

1. The executive suite is clean and tidy, with roses specially arranged The service in the executive lounge is very good 3. The chef of sliced noodles in the canteen is good at cooking 4.Ziyu Tang has impressed me deeply、professional and enthusiastic .

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

Not Bad

My wife and I loved staying at the Sofitel. Everything was incredible. The only thing I would change is the night sleep. The bed was hard and the pillows were not comfortable. But the amenities made up for that!

不错

Nice stay again in Xining - Sincere hotel staffs, convinient location, tidy and clean hotel rooms. I was very wamrly greeted by Lainey L. from customer relationship department upon arrval, check in was very smooth and the lady at receiption was very professional. Fruit had also been sent to my room as well. Everything was very well organized. Excellent as always!

Very happy stay, staff are really friendly, Services are all good, definitely will come back again.

breakfast is good. room is clean.

Nice location and enviroment

We had a very comfortable stay at Sofitel Xining. Albeit a short 1-night stay, we felt rested to continue our journey to Tibet. Thank you!

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

This is my first time stay at Sofitel Xining and I'm felt glad and wonderful with my family for stayed here for 2 nights (4 rooms). I would like to thanks to the hotel guest relation officer, Ms. Diva Tang very helpful and friendly to upgrade 1 night for us to executive club floor (2nd night we stay at club floor) to avoid us exchange our rooms. Secondly, the executive club floor trainee, Ms. Miya very good and provide professional services to serve us and Ms. Diva also provide a delicious birthday cake to celebrating my brother earlier birthday. Finally I would like to say thank you to hotel reservations manager for help me to amends my booking. 2 nights stay with same date. Next to hotel is shopping mall and walking distance to Wanda mall. Definitely will stay again. Breakfast at restaurant a lot varieties than club floor but only I would like to commented is the noodle station, the chef no friendly and when I asking and he don't answer with black face. At the end, I didn't take any noodle. A bit disappointing with this service. Room clean, good; bed, excellent; lobby, please provide more chair/sofa for sitting while waiting check in.

- Bovice Li at Reception desk was helpful with our check in while the rest of our tour mates were coming in late on a delayed flight. - Spa massage was great. - Chinese restaurant needs a review in its service and offering. Every dish was like it was made for 10 people and there was only two of us. The dining atmosphere was not great. - Room has some smell which I tried to get rid of with my own air spray.

Sofitel Xining itself is a beautifully built complex and the room I stay is also well decorated and very comfortable. Welcome dessert and fruit for Gold Member were served. The only flaw for this stay was the check out process. I booked online using Points+Cash, but I was charged full price. Then I asked what went wrong, the staff told me that her colleague at the check-in did not put this note in the system so she did not know I was going to use my points, the payment was processed and can not be withdrawn. I asked the staff to cancel this payment and re-do it using points+cash, she expressed again how hard it will be to re-do it, and say I can use my point another time at another hotel... I felt this is not my fault and I do want to use my points so I insist. She said she will try to cancel the payment and re-do it the right way. I was in a rush to the airport and did not wait till she done. I have not got my refund yet and do not know how this will be proceeded. My advice: The staff should understand she should try her best to help and solve the problem, instead of saying it's other's fault, and ask the customer to bear with it.

Service is good, there is bad experience when have the Toiletries in bathroom. The hotel had provided low cheap brand instead of Lanvin brand toiletries. Our guests need to call Sofitel to change it and then to have Lanvin, it is amazing to suffer it in Sofitel.