Sofitel Xining Hotel

TripAdvisor rating 5.0/5 508 reviews
Sofitel Xining
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Convenient connection to all scenic spots

  • Best meeting facility in North-West China

  • Recreation center total 3,000 SQ meters including outsourcing SPA

  • Shuttle bus to airport

  • Hotel connecting Sebel apartment, offer more luxury journey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in your room
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Xining

No. 63
Wu Si Xi Road
Chengxi District
810008
xining
china

Tel: +869717666666

Fax: (+86)971/7660866

Contact email

Check-in from 14h00

Check out up to 12h00

GPS :36.643311, 101.719553

Our accommodations

LUXURY ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, Club Millésime Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, Club Millésime Access, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

JUNIOR SUITE, Club Millésime Access, 1 King Size Bed, Corner Room

  • Max. number of persons: 2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

PRESTIGE SUITE, Club Millésime Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 79
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

PREMIUM PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LE CHINOIS

Type of cuisine: null

Le Chinois, Chinese restaurant has exquisite touches that are evident as soon as you walk in. Elegant old world architecture makes one feel as if they have walked into a different era of time. Menu is made up of Cantonese Sichuan Shaanxi and Qinghai food.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DO BRASIL STEAKHOUSE

Type of cuisine: Barbecue

DO BRASIL STEAKHOUSE is Xining's first authentic Brazillian restaurant, considered the perfect social gathering with its 120 seats dining area including two private rooms. Our cuisine is made out of healthy ingredients and authentic Brazillian in flavors.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

Provides all-day dining with international food & available via a la carte and buffet

Lunch

11:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

LE BAR in the Lobby is the place to see and be seen while you enjoy your choice of gourmet coffees from around the world or the finest vintage Champagne.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,088

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,513 reviews

tripadvisor

TripAdvisor Rating 5.0/5

508 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Too noisy

Customer review rating 4.6/5

Mofei Z. Business - 27/12/2019 Confirmed reviews ALL

The room is too noisy, ask the front desk to change to another room, she said there was no kin-bed room and will upgrade the room for me, but finally, I only got a twin-bed room without the upgrade, too sad.

Dear Wen, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Great hotel - must be one of the best in NW China

Customer review rating 4.6/5

Alex Solo - 26/12/2019 Confirmed reviews ALL

Nicely decorated hotel that offers a touch of chic. My room was upgraded to a surprisingly spacious suite and I enjoyed it very much. Service was excellent at all levels.

Dear Alex, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Luxury in Xining

Customer review rating 4.6/5

Ethan P. Families - 22/12/2019 Confirmed reviews ALL

Very pleasant stay. Front desk and concierge Staff were very helpful and courteous. However, our prearranged extra bed was not put in place until we asked for it again. We Also experienced a slight hitch with room temperature as it got extremely warm in the room and nobody could help to get the temperature down to a comfortable level after 2 nights. We had to change room after that.

Very Good Experiences

Customer review rating 4.6/5

Y. T. Business - 09/12/2019 Confirmed reviews ALL

The room and food is very well, also the service is excellent.

Dear Tong Xiang Y., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

5 stars hotel in a convenience location

Customer review rating 4.6/5

An A. W. W. B. I. X. Solo - 08/12/2019 Confirmed reviews ALL

A real 5 stars hotel! Beautiful building, large room with well-designed bathroom, convenience location surrounding with many stores, shopping malls and restaurants including American fast food chains. , Multiple bus lines are in front of hotel to take you go to anywhere in the city, and of course there are taxis easy to access. The hotel has a huge fitness center with very well maintained equipments. The swimming pool is fabulous with clean and comfortable temperature water, in such a remote area I cannot believe my eyes when I first time entered the pool. The hotel employees are nice and helpful. There are few restaurants in hotel but I can not tell anything because I did not go there for any meals.

An amazing experience

Customer review rating 4.6/5

Fan N. Business - 05/12/2019 Confirmed reviews ALL

1. The executive suite is clean and tidy, with roses specially arranged The service in the executive lounge is very good 3. The chef of sliced noodles in the canteen is good at cooking 4.Ziyu Tang has impressed me deeply、professional and enthusiastic .

Excellent suite

TripAdvisor rating 5.0/5

kateuk2016 Solo travel - 05/12/2019 TripAdvisor review

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

Good

Customer review rating 4.6/5

Yuki Business - 03/12/2019 Confirmed reviews ALL

Not Bad

Luxury stay

Customer review rating 4.6/5

Tyler C. Couples - 01/12/2019 Confirmed reviews ALL

My wife and I loved staying at the Sofitel. Everything was incredible. The only thing I would change is the night sleep. The bed was hard and the pillows were not comfortable. But the amenities made up for that!

Satisfied

Customer review rating 4.6/5

Pat W. Business - 22/11/2019 Confirmed reviews ALL

不错

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。听到您对我们工作的肯定,十分开心。能为您送上满意的体验, 我们倍感开心。 我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

A continued confortable stay in Sofitel Xining

Customer review rating 4.6/5

X. L. Business - 18/11/2019 Confirmed reviews ALL

Nice stay again in Xining - Sincere hotel staffs, convinient location, tidy and clean hotel rooms. I was very wamrly greeted by Lainey L. from customer relationship department upon arrval, check in was very smooth and the lady at receiption was very professional. Fruit had also been sent to my room as well. Everything was very well organized. Excellent as always!

Dear L., We very much appreciate your comments regarding your stay at the Sofitel Xining. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Hotel Guest Experience Manager Aileen Zhang

Very Happy Stay

Customer review rating 4.6/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Very happy stay, staff are really friendly, Services are all good, definitely will come back again.

Dear Yuan L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team.and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

good service

Customer review rating 4.6/5

Frank Couples - 13/11/2019 Confirmed reviews ALL

breakfast is good. room is clean.

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。看到您对我们工作的肯定,十分开心。感谢您的满分好评, 我们非常荣幸。 感谢您对酒店服务,早餐及房间清洁度的认可。 一直以来,我们坚持不懈地提升服务质量。我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 祝您万事如意,心想事成。 酒店宾客体验总监 Aileen Zhang
Customer review rating 4.6/5

Wj G. Business - 09/11/2019 Confirmed reviews ALL

Nice location and enviroment

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。听到您对我们工作的肯定,十分开心。 但就前台办理和餐饮质量方面, 我们深表歉意, 酒店会强化管理, 提升品质,为您的再次入住做好准备, 我们诚挚期待您的再次光临。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Comfortable stay

Customer review rating 4.6/5

Siew T. Friends - 29/10/2019 Confirmed reviews ALL

We had a very comfortable stay at Sofitel Xining. Albeit a short 1-night stay, we felt rested to continue our journey to Tibet. Thank you!

Dear Siew Teng C., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations, especially on breakfast; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Comfortable 1-night stay

TripAdvisor rating 5.0/5

stchia Friends getaway - 28/10/2019 TripAdvisor review

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Customer review rating 4.6/5

Jenn K. Families - 20/10/2019 Confirmed reviews ALL

This is my first time stay at Sofitel Xining and I'm felt glad and wonderful with my family for stayed here for 2 nights (4 rooms). I would like to thanks to the hotel guest relation officer, Ms. Diva Tang very helpful and friendly to upgrade 1 night for us to executive club floor (2nd night we stay at club floor) to avoid us exchange our rooms. Secondly, the executive club floor trainee, Ms. Miya very good and provide professional services to serve us and Ms. Diva also provide a delicious birthday cake to celebrating my brother earlier birthday. Finally I would like to say thank you to hotel reservations manager for help me to amends my booking. 2 nights stay with same date. Next to hotel is shopping mall and walking distance to Wanda mall. Definitely will stay again. Breakfast at restaurant a lot varieties than club floor but only I would like to commented is the noodle station, the chef no friendly and when I asking and he don't answer with black face. At the end, I didn't take any noodle. A bit disappointing with this service. Room clean, good; bed, excellent; lobby, please provide more chair/sofa for sitting while waiting check in.

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience in restaurant did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be pleasant . Sincerely, Aileen Zhang
Customer review rating 4.6/5

Anonymous Families - 13/10/2019 Confirmed reviews ALL

- Bovice Li at Reception desk was helpful with our check in while the rest of our tour mates were coming in late on a delayed flight. - Spa massage was great. - Chinese restaurant needs a review in its service and offering. Every dish was like it was made for 10 people and there was only two of us. The dining atmosphere was not great. - Room has some smell which I tried to get rid of with my own air spray.

Dear L., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence especially on Chinese Restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Ms. Susan S.

Customer review rating 4.6/5

Susan S. Couples - 11/10/2019 Confirmed reviews ALL

Sofitel Xining itself is a beautifully built complex and the room I stay is also well decorated and very comfortable. Welcome dessert and fruit for Gold Member were served. The only flaw for this stay was the check out process. I booked online using Points+Cash, but I was charged full price. Then I asked what went wrong, the staff told me that her colleague at the check-in did not put this note in the system so she did not know I was going to use my points, the payment was processed and can not be withdrawn. I asked the staff to cancel this payment and re-do it using points+cash, she expressed again how hard it will be to re-do it, and say I can use my point another time at another hotel... I felt this is not my fault and I do want to use my points so I insist. She said she will try to cancel the payment and re-do it the right way. I was in a rush to the airport and did not wait till she done. I have not got my refund yet and do not know how this will be proceeded. My advice: The staff should understand she should try her best to help and solve the problem, instead of saying it's other's fault, and ask the customer to bear with it.

Good service but bad Toiletries

Customer review rating 4.6/5

Claire A. Friends - 10/10/2019 Confirmed reviews ALL

Service is good, there is bad experience when have the Toiletries in bathroom. The hotel had provided low cheap brand instead of Lanvin brand toiletries. Our guests need to call Sofitel to change it and then to have Lanvin, it is amazing to suffer it in Sofitel.

Dear distinguished guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang
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