Property in general nice, but incapable staff and low level of service. Examples: check-in takes ages, extremely rude portier, not managing the chaotic parking lot, breakfast buffet overrun (at least 40% of the dishes not available, including specialities like french bread), no food choice at Happy Hour (e.g. no vegetarian choice), bar staff without attention to customers, promised Lanvin bathroom amenities not available. All in all very disappointing, considering the hefty price tag.

Very friendly stuff, nice services

Nice stay in Xining.

PROFESSIANL STAFF, FELL COMFORTABLE,

Wonderful! We celebrated a birthday and the staff was so kind and helpful!

Right next to the shopping center with lots of food options. The temperature is right on, staff very friendly.

Great hotel

excellent hotel with generous room upgrade. the whole building has been well designed both exteriorly and interiorly. the hors d oeuvres food has been great with massive meat load. the room has been very clean.

The staff at the hotel do everything to help on our plans to go see Qinghai Lake. However, something that hotel could improve is on enforcing the non-smoking rules in the rooms. My room was very nice and spacious but it had this smell to smoke that did not go away during my stay. The room was nonsmoking but it still had smoke smell.

Overall it was a nice stay. the suite room was very good and parking was easy. A little bit disappointed of the welcome drink was only for one person but I really needed two at that time, I was quite embarrassed. The coffee in the breakfast was terrible. There was no coffee machine to use, and the service team was too busy to take care of additional orders.

My stay collided with a film festival, which unfortunately left things to be desired further. Endless check in lines, slowed service due to the crowds, etc. Truth be told, I was not very happy with my initial impression on things with a significant amount of time to check in with no priority lines for members, lounges closed, etc. However, it redeemed itself quickly. I want to shout out to Wendy Wang, a customer service agent who worked tirelessly to retrieve the lost binoculars my dad left in the room and have it sent to our next destination.

housekeeper service

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Check in and out process was very smooth, my taxi I had booked the previous evening was there and waiting for me the next morning (taxis are pretty hard to get in Xining during the mornings and evening). The room was well presented and clean. The Saturday Buffet was very good.