Sofitel Xining 5 stars

Customer review rating (ALL Rating) 4.6/5 108 reviews

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Description

Hotel extras

  • Convenient connection to all scenic spots

  • Best meeting facility in North-West China

  • Recreation center total 3,000 SQ meters including outsourcing SPA

  • Hotel connecting Sebel apartment, offer more luxury journey

Our accommodation(s)

Hotel location

Sofitel Xining

63 Wu Si Xi Road, Chengxi District
810008 Xining
China

GPS:36.643311, 101.719553

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  108 reviews

TripAdvisor Rating  4.9/5  1,483 reviews

Excellent Stay with Superb and Tentative service

Customer review rating 5.0/5

Ying H. C. Friends - Confirmed reviews ALL

The room is superb and spacious, tidy and very clean. The best part of this stay is excellent and tentative services provided by the staff, especially the customer service center Candy Yuan. Help us to collect our parcel from 2km away and deliver to our hotel room. The concierge also provide excellent info so we can enjoy our day trips around. Wonder memory and stay in Xi Ning.

good location

Customer review rating 4.0/5

Ml Couples - Confirmed reviews ALL

good location, good facility , great service . will give a 9 if not for the firework right outside my window at 3.30 am and go on for every half hour till 7 am. that night my sleep quality is definitely not good.

Dear Cheng Heng S., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Liu

not satisfied

Customer review rating 2.5/5

Anita Business - Confirmed reviews ALL

I've booked my stay with official hotel mini program. However, when I arrived at hotel, the front desk can't find my booking in the first place. The whole check-in takes 5-6 minutes at least. Then the promised welcome fruit was never came, even after my reminder to the room service center. After I complained to the front desk when I checked out, there was also no response / reaction taken from the hotel side. The breakfast was also soso. Less selection like in the winter time last year. There's no handmade noodle anymore, which I think it should be one of the highlights in the hotel. I am very disappointed about my stay this time.

Dear qian m., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Liu

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very good.

Dear Shi Hui C., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Good stay with very pleasant staff

Customer review rating 4.5/5

A. D. Couples - Confirmed reviews ALL

Nice comfortable and spacious room Excellent staff Good breakfast and good lunch

Dear D. A., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Liu

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Other web-users rate our hotel

  • 1,508 reviews 9.7/10 Location
  • 2,070 reviews 9.2/10 Room
  • 3,488 reviews 9.3/10 Service
  • 9 reviews 9.5/10 WiFi
  • 1,057 reviews 9.1/10 Vibe
  • 992 reviews 9.6/10 Cleanliness
  • 911 reviews 8.7/10 Amenities
  • 812 reviews 9.3/10 Breakfast

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