Grand Mercure Lampung 5 stars

Customer review rating (ALL Rating) 5.0/5 1,397 reviews

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Grand Mercure Lampung - Image 1
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Grand Mercure Lampung - Image 4
Jl Raden Intan, 88, Pelita Enggal, 35117 BANDAR LAMPUNG, Indonesia

Description

Hotel extras

  • The tallest building of all Sumatra offers stunning views from anywhere in the hotel.

  • Ideally located on the main street, close to main business and administration centres.

  • The only 5 star hotel of the destination, offering the best of local hospitality.

  • Spacious rooms with stunning views, opulent beds and vast bathroom.

  • High speed and free WiFi is available throughout the hotel.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Room, mountain and city view, 1 twin bed

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: Mountain view
See availabilities

Deluxe Premium Room with 1 super king size bed, bathroom with Italian rain shower, city view.

  • Views:

    City View or Mountain view

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Deluxe Room with panoramic view on two sides of the room, Hollywood bed sized 240 x 200 cm, Bathroom with Italian rain shower, city view. Wake up to beautiful city views and experience the perfect blend of comfort and elegance.

  • Views:

    Panorama view

Max. number of persons
2
Area
From 37 m² / 398 sq ft

Bedding

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Private Pool Suite, 1 super king size bed

Photo out of - Private Pool Suite, 1 super king size bed

Suite with private outdoor swimming pool, 1 bedroom with 1 super king size bed, bathroom with bathtub and Italian rain shower.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 92 m² / 990 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Grand Suite, 1 super king size bed and 1 twin bed

Photo out of - Grand Suite, 1 super king size bed and 1 twin bed

Grand Suite, 1 bedroom with 1 super king size bed and 1 bedroom with 2 joinable single beds, spacious living room,1 bathtub and 2 Italian rain showers.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 120 m² / 1291 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Grand Mercure Lampung

Jl Raden Intan, 88, Pelita Enggal
35117 BANDAR LAMPUNG
Indonesia

GPS:-5.41718, 105.25815

Telephone
Fax +62 721 8600999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 335 rooms
  • 27 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

  • Air Conditioning

Porter

  • Porter

Hotel access

Shuttle

  • TKG Additional charge
  • RADIN INTEN II AIRPORT Additional charge

Catering

One Restaurant

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

14 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Swimming pool

  • Outside

Flamboyant Restaurant

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Halal menu
  • Vegetarian menu

Enrich your palate at our all-day dining restaurant with iconic French, International and local cuisines, or a la carte menu featuring a wide selection of Authentic Nusantara, Asian, and Western delicacies.

LOBBY BAR

Our Lobby Bar features wide selection of premium beverages with vibrant atmosphere right in the heart of the hotel. Treat yourself a good cup of coffee or enjoy an "after-work" drink while meeting your friends and business partner at our Lobby Bar.

POOL BAR

Non contractual photo

A perfect spot near the great pool to enjoy superb beverages, snacks, and light meals after a day of work or relaxation.

Whatever your Dream Wedding is, you can make it happen at Grand Mercure Lampung. Our Grand Ballroom can gather more than 1000 people with round tables, but setting is also flexible to accommodate thousands of invites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,397 reviews

Customer review rating 5.0/5

W. W. Solo - Confirmed reviews ALL

Dear W., Thank you for choosing Grand Mercure Lampung and for sharing your wonderful experience with us. We are delighted to know that you enjoyed the comfortable bed and had a good night’s sleep. It is also great to hear that you enjoyed our breakfast and found the Wi-Fi connection fast and reliable for streaming. Your kind feedback means a lot to our team and motivates us to continue providing a comfortable and enjoyable stay for every guest. We look forward to welcoming you back to Grand Mercure Lampung for another pleasant stay. Warm regards, Trison Fauza General Manager

Customer review rating 4.5/5

Sih K. W. Business - Confirmed reviews ALL

Dear Ms / Mr Sih K. W. Thank you for choosing Grand Mercure Lampung and for sharing your positive feedback with us. We are delighted to know that you enjoyed the hotel and were pleased with the service provided by our team. Your kind words are a great motivation for all of us to continue delivering warm and memorable hospitality. We look forward to welcoming you back to Grand Mercure Lampung for another wonderful stay. Warm regards, General Manager Grand Mercure Lampung

Customer review rating 1.0/5

Herianto S. Business - Confirmed reviews ALL

Dear Mr Herianto, Thank you for choosing Grand Mercure Lampung and for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding our service, gym operation, and breakfast experience. We also appreciate your feedback regarding breakfast. While we are pleased that you found the food selection varied, we apologize for the slow replenishment and the lack of responsiveness you experienced from our team. Your comments regarding staff training, supervision, communication, and service consistency are very important to us. We will share this feedback with the relevant departments for further evaluation and improvement, including how we guide and supervise team members who are still undergoing training or an internship. Thank you again for your feedback. We sincerely regret the disappointment you experienced and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Trison Fauza General Manager

Customer review rating 0.5/5

N. N. Families - Confirmed reviews ALL

Dear Ms N.. Thank you for choosing Grand Mercure Lampung and for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused during your stay. We also appreciate your comments regarding the value of our offers. Your feedback is important to us and will be shared with the relevant teams for further evaluation and improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, General Manager

Customer review rating 5.0/5

Olivier P. Business - Confirmed reviews ALL

Dear Mr Olivier, Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Dear W., Thank you for choosing Grand Mercure Lampung and for sharing your wonderful experience with us. We are delighted to know that you enjoyed the comfortable bed and had a good night’s sleep. It is also great to hear that you enjoyed our breakfast and found the Wi-Fi connection fast and reliable for streaming. Your kind feedback means a lot to our team and motivates us to continue providing a comfortable and enjoyable stay for every guest. We look forward to welcoming you back to Grand Mercure Lampung for another pleasant stay. Warm regards, Trison Fauza General Manager

Customer review rating 4.5/5

Sih K. W. Business - Confirmed reviews ALL

The hotel and staffs were great.

Dear Ms / Mr Sih K. W. Thank you for choosing Grand Mercure Lampung and for sharing your positive feedback with us. We are delighted to know that you enjoyed the hotel and were pleased with the service provided by our team. Your kind words are a great motivation for all of us to continue delivering warm and memorable hospitality. We look forward to welcoming you back to Grand Mercure Lampung for another wonderful stay. Warm regards, General Manager Grand Mercure Lampung

Customer review rating 1.0/5

Herianto S. Business - Confirmed reviews ALL

A Very Disappointing Stay For a hotel of Grand Mercure Lampung’s caliber, I was extremely disappointed because the level of service I experienced did not reflect the standards I would expect from a five-star hotel. The building and guest room were actually quite good. However, the biggest issue was the quality of service and staff competency. Almost every staff member I encountered appeared to lack proper hospitality skills and training. Some staff also appeared to be vocational high school interns who seemed not to have received adequate training or supervision before interacting directly with guests. Almost every request had to be repeated several times. This made the overall stay frustrating and fell far short of what I would expect from a five-star property. Extremely Poor Gym Management One of the most disappointing experiences occurred when I wanted to use the gym. According to the information provided by the Receptionist, the gym is open from 6:00 AM to 10:00 PM. However, when I went there before 9:30 PM, the gym was locked, the lights were switched off, and the facility was inaccessible. I had to go back to the Reception Desk three times just to confirm that the gym was indeed supposed to remain open until 10:00 PM. This should not happen at a five-star hotel. Information provided by the Reception Desk should be consistent with the actual operation of the facilities. If the gym is advertised as being open until 10:00 PM, it should be properly accessible and ready for guests to use until that time. Breakfast Service Was Equally Disappointing I experienced similar problems during breakfast. In terms of food variety, the selection was actually quite extensive. However, the service and speed of replenishment were very poor. When certain food items ran out, they took a long time to be refilled, and staff often had to be reminded repeatedly before taking action. Ultimately, having a wide variety of food means very little if the execution and service cannot keep up with it. Overall Impression Overall, my experience at Grand Mercure Lampung was extremely disappointing. The building and guest rooms are good, but hospitality is not just about having a nice room. For a hotel positioned as a five-star property, consistent service standards, staff competency, responsiveness, and proper facility management are fundamental parts of the guest experience. I sincerely hope the management of Grand Mercure Lampung takes this feedback seriously and conducts a thorough review of its staff training, supervision, manpower deployment, and service standards, particularly for staff who are still undergoing internships. Based on my experience, Grand Mercure Lampung still has significant room for improvement before its service level can truly match the expectations of a five-star hotel.

Dear Mr Herianto, Thank you for choosing Grand Mercure Lampung and for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations, particularly regarding our service, gym operation, and breakfast experience. We also appreciate your feedback regarding breakfast. While we are pleased that you found the food selection varied, we apologize for the slow replenishment and the lack of responsiveness you experienced from our team. Your comments regarding staff training, supervision, communication, and service consistency are very important to us. We will share this feedback with the relevant departments for further evaluation and improvement, including how we guide and supervise team members who are still undergoing training or an internship. Thank you again for your feedback. We sincerely regret the disappointment you experienced and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Trison Fauza General Manager

Customer review rating 0.5/5

N. N. Families - Confirmed reviews ALL

Noisy room Slippery floor Not friendly receptionist Too commersil on everything with not worthy deal

Dear Ms N.. Thank you for choosing Grand Mercure Lampung and for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused during your stay. We also appreciate your comments regarding the value of our offers. Your feedback is important to us and will be shared with the relevant teams for further evaluation and improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Warm regards, General Manager

Customer review rating 5.0/5

Olivier P. Business - Confirmed reviews ALL

Friendly staff, luxurious hotel with excellent food

Dear Mr Olivier, Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 3.0/5

Wibawa P. S. Families - Confirmed reviews ALL

not up to 5* hotel standard

Dear Mr Wibawa Thank you for choosing Grand Mercure Lampung and for taking the time to share your feedback with us. We apologize to learn that your experience did not meet your expectations. Please accept our sincere apologies for any disappointment caused. Your feedback is very important to us and has been shared with the relevant teams as part of our continuous efforts to improve our facilities, services, and overall guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Grand Mercure Lampung and provide you with a much better experience in the future. Warm regards, General Manager

Customer review rating 5.0/5

Eldo S. Families - Confirmed reviews ALL

We stayed for a family trip and overall satisfied with Grand Mercure Lampung. the room is clean, bright, and spacious. Food at breakfast is good. Definitely will come back again

Dear Mr Eldo, Thank you for choosing Grand Mercure Lampung for your family getaway and for taking the time to share your wonderful experience with us. We are delighted to know that you and your family enjoyed your stay, especially our clean, bright, and spacious room, as well as the breakfast selection. It is always rewarding to hear that our efforts have contributed to a satisfying and enjoyable stay. Your kind words truly encourage our team to continue delivering exceptional hospitality to every guest. We look forward to welcoming you and your family back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Vallen A. Families - Confirmed reviews ALL

All staff very nice and quick response. Clean and comfortable.

Dear Ms Vallen Thank you very much for the 10-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 2.0/5

Yong T. L. Solo - Confirmed reviews ALL

Hey there! So, you've got a really spacious room, which is awesome, and the staff is super friendly – love that! Just a heads-up though, the soundproofing isn't the best, and the location is a little tricky since it's in a mall that isn't even open yet.

Dear Mr Yong T., Thank you for choosing Grand Mercure Lampung and for taking the time to share your experience with us. We are delighted to know that you enjoyed our spacious room and experienced the warm hospitality of our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering the best possible service. We also appreciate your feedbac, Your comments are valuable to us and have been shared with the relevant team as part of our continuous efforts to enhance our facilities and improve the overall guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Grand Mercure Lampung for an even more enjoyable stay in the future. Warm regards, General Manager

Customer review rating 2.0/5

Andriandra H. Families - Confirmed reviews ALL

Some of the staff were not very friendly, which made the overall experience less pleasant. The lobby restroom floor was wet, and unfortunately my child slipped and fell. I was unable to meet with the Hotel Manager. However, Mr. Andi, the Restaurant Manager, assisted me instead. He handled the situation very professionally, and I truly appreciate his help and excellent service. I was also surprised that additional charges applied for requests such as extra bottled water, ice, and having breakfast delivered to the room. At other hotels where I have stayed, these requests were usually provided without any additional charge. It would be great if this policy could be reviewed to enhance the overall guest experience.

Dear Mr Andriandra, Thank you for choosing Grand Mercure Lampung and for taking the time to share your detailed feedback with us. We sincerely apologize that your experience did not fully meet your expectations. We are especially sorry to learn about the incident involving your child in our lobby restroom. Please be assured that a wet restroom floor is not in line with our standard operating procedures, and we deeply regret that this occurred during your visit. Your comments have been shared with the relevant team to reinforce our cleaning and inspection procedures and to help prevent similar incidents from happening again. We also appreciate your feedback regarding our service policies. Your comments are valuable to us and will be taken into consideration as we continuously review and improve our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Lampung and provide you with a much better experience in the future. Warm regards, Trison Fauza General Manager

Customer review rating 0.5/5

Riesda T. Business - Confirmed reviews ALL

I didnt get my deposit money back its being more than 3 days.. dont know u guys are sleeping or what.

Dear Ms Riesda, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern caused by the delay in the return of your deposit.Please accept our apologies for the experience. We encourage you to contact the hotel directly with your stay details so that our team can review the matter and provide the necessary assistance as soon as possible. Thank you for your patience and feedback. We take your comments seriously and will continue to work on improving our service and communication. We hope to have the opportunity to restore your confidence in us. Regards General Manager

Customer review rating 4.5/5

Yanto J. Families - Confirmed reviews ALL

Nyaman

Dear Mr Yanto, Thank you very much for the star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Shinta D. K. Couples - Confirmed reviews ALL

Excellent stay and wonderful hospitality. The hotel best location and staff were friendly, attentive, and professional throughout our stay. The room was clean, comfortable, and well maintained. We also enjoyed the breakfast and hotel facilities very much. Thank you for making our stay so pleasant. We would definitely love to come back again.

Dear Ms Shinta, Thank you for your wonderful review and for choosing Grand Mercure Lampung. We are delighted to hear that you had an excellent stay and enjoyed the hospitality provided by our team. It is truly rewarding to know that our location, friendly and attentive staff, comfortable room, breakfast selection, and hotel facilities all contributed to a pleasant experience. Your kind words are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We are honored to have been part of your stay and look forward to welcoming you back to Grand Mercure Lampung for another memorable experience in the future. Regards, Trison Fauza General Manager

Customer review rating 4.0/5

Hernowo B. S. Business - Confirmed reviews ALL

Overall the facility is comfortable; offering great landscaping.

Dear Mr Hernowo, Thank you for your kind review. We are delighted to know that you found our facilities comfortable and enjoyed the overall atmosphere, including the landscaping. Your appreciation means a lot to us and motivates our team to continue providing a pleasant and comfortable experience for every guest. We look forward to welcoming you back to Grand Mercure Lampung in the future. Regards Trison Fauza General Manager

Customer review rating 4.5/5

H. H. Families - Confirmed reviews ALL

Very spacious with high ceiling. Clean but toothpaste did not refilled on the second day. The downside was the elevator, there are two types of elevator from lobby to room and from lobby to ground floor. So we must take the elevators twice. So many people waiting the elevator especially from lobby to ground floor. Swimming pool was too small for this huge hotel. Whirlpool, steam, sauna limited for men only.

Dear Mr H., Thank you for choosing Grand Mercure Lampung and for taking the time to share your feedback. Please accept our sincere apologies for any inconvenience this may have caused. Your comments are important to us and have been shared with the relevant team for review as we continuously strive to improve our products and services. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back to Grand Mercure Lampung for a more satisfying experience in the future. Warm regards, General Manager

Customer review rating 4.5/5

E. /. E. Families - Confirmed reviews ALL

Smart TV little bit struggle with mirror casting.

Dear Mr E., Thank you for sharing your feedback. Your comments have been noted and improvement to ensure a smoother experience for our guests. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Fauzi U. Business - Confirmed reviews ALL

Pleasant stay with friendly staff.

Dear Mr Fauzi, Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Sandra A. Families - Confirmed reviews ALL

Mr. Bimo and Ms. Farah really helpfull when I do check out. Thank you being nice for all of my family

Dear Ms Sandra, Thank you for your kind feedback. We are delighted to hear that Mr. Bimo and Ms. Farah were helpful during your check-out and made your family feel well taken care of. Your appreciation will be shared with them as motivation to continue delivering excellent service. We look forward to welcoming you and your family back for another pleasant stay. Regards, Trison Fauza General Manager

Customer review rating 5.0/5

Yunius A. Business - Confirmed reviews ALL

Good service. Very cozy and nice room

Dear Mr Yunius, Thank you very much for the reviews. We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Lip H. L. Couples - Confirmed reviews ALL

Fair experience. Could have been better on all fronts, particularly F&B wise and Lounge Service qualityandattention.

Dear Mr/Ms Lip H. L., Thank you for sharing your feedback.Your input has been noted and shared with the respective teams for review and improvement, especially in terms of quality and attentiveness. We truly value your feedback as it helps us enhance our services. We hope to have the opportunity to welcome you again and provide a more refined experience in the future. Regards, Trison Fauza General Manager

Other web-users rate our hotel

  • 121 reviews 8.6/10 Location
  • 1,216 reviews 9.5/10 Room
  • 1,519 reviews 9.2/10 Service
  • 209 reviews 10/10 WiFi
  • 878 reviews 9/10 Food
  • 593 reviews 9.7/10 Cleanliness
  • 543 reviews 9.3/10 Vibe
  • 443 reviews 8.9/10 Breakfast

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