Grand Mercure Lampung 5 stars

Customer review rating (ALL Rating) 5.0/5 1,540 reviews

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Description

Hotel extras

  • The tallest building of all Sumatra offers stunning views from anywhere in the hotel.

  • Ideally located on the main street, close to main business and administration centres.

  • The only 5 star hotel of the destination, offering the best of local hospitality.

  • Spacious rooms with stunning views, opulent beds and vast bathroom.

  • High speed and free WiFi is available throughout the hotel.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Lampung

Jl Raden Intan, 88, Pelita Enggal
35117 BANDAR LAMPUNG
Indonesia

GPS:-5.41718, 105.25815

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Flamboyant Restaurant

Enrich your palate at our all-day dining restaurant with iconic French, International and local cuisines, or a la carte menu featuring a wide selection of Authentic Nusantara, Asian, and Western delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,540 reviews

Customer review rating 5.0/5

Eldo S. Families - Confirmed reviews ALL

Dear Mr Eldo, Thank you for choosing Grand Mercure Lampung for your family getaway and for taking the time to share your wonderful experience with us. We are delighted to know that you and your family enjoyed your stay, especially our clean, bright, and spacious room, as well as the breakfast selection. It is always rewarding to hear that our efforts have contributed to a satisfying and enjoyable stay. Your kind words truly encourage our team to continue delivering exceptional hospitality to every guest. We look forward to welcoming you and your family back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Vallen A. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Yong T. L. Solo - Confirmed reviews ALL

Dear Mr Yong T., Thank you for choosing Grand Mercure Lampung and for taking the time to share your experience with us. We are delighted to know that you enjoyed our spacious room and experienced the warm hospitality of our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering the best possible service. We also appreciate your feedbac, Your comments are valuable to us and have been shared with the relevant team as part of our continuous efforts to enhance our facilities and improve the overall guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Grand Mercure Lampung for an even more enjoyable stay in the future. Warm regards, General Manager

Customer review rating 2.0/5

Andriandra H. Families - Confirmed reviews ALL

Dear Mr Andriandra, Thank you for choosing Grand Mercure Lampung and for taking the time to share your detailed feedback with us. We sincerely apologize that your experience did not fully meet your expectations. We are especially sorry to learn about the incident involving your child in our lobby restroom. Please be assured that a wet restroom floor is not in line with our standard operating procedures, and we deeply regret that this occurred during your visit. Your comments have been shared with the relevant team to reinforce our cleaning and inspection procedures and to help prevent similar incidents from happening again. We also appreciate your feedback regarding our service policies. Your comments are valuable to us and will be taken into consideration as we continuously review and improve our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Lampung and provide you with a much better experience in the future. Warm regards, Trison Fauza General Manager

Customer review rating 0.5/5

Riesda T. Business - Confirmed reviews ALL

Dear Ms Riesda, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern caused by the delay in the return of your deposit.Please accept our apologies for the experience. We encourage you to contact the hotel directly with your stay details so that our team can review the matter and provide the necessary assistance as soon as possible. Thank you for your patience and feedback. We take your comments seriously and will continue to work on improving our service and communication. We hope to have the opportunity to restore your confidence in us. Regards General Manager

Other web-users rate our hotel

  • 131 reviews 9.1/10 Location
  • 1,201 reviews 9.5/10 Room
  • 1,456 reviews 9.3/10 Service
  • 225 reviews 9.9/10 WiFi
  • 575 reviews 9.7/10 Cleanliness
  • 568 reviews 9.4/10 Vibe
  • 423 reviews 9.1/10 Breakfast
  • 248 reviews 9.1/10 Comfort

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