Grand Mercure Lampung 5 stars

Customer review rating (ALL Rating) 5.0/5 1,691 reviews

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Grand Mercure Lampung - Image 1
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Jl Raden Intan, 88, Pelita Enggal, 35117 BANDAR LAMPUNG, Indonesia

Description

Hotel extras

  • The tallest building of all Sumatra offers stunning views from anywhere in the hotel.

  • Ideally located on the main street, close to main business and administration centres.

  • The only 5 star hotel of the destination, offering the best of local hospitality.

  • Spacious rooms with stunning views, opulent beds and vast bathroom.

  • High speed and free WiFi is available throughout the hotel.

Our accommodation(s)

Hotel location

Grand Mercure Lampung

Jl Raden Intan, 88, Pelita Enggal
35117 BANDAR LAMPUNG
Indonesia

GPS:-5.41718, 105.25815

Telephone
Fax +62 721 8600999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Flamboyant Restaurant

Enrich your palate at our all-day dining restaurant with iconic French, International and local cuisines, or a la carte menu featuring a wide selection of Authentic Nusantara, Asian, and Western delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,691 reviews

Customer review rating 5.0/5

Sandra A. Families - Confirmed reviews ALL

Mr. Bimo and Ms. Farah really helpfull when I do check out. Thank you being nice for all of my family

Dear Ms Sandra, Thank you for your kind feedback. We are delighted to hear that Mr. Bimo and Ms. Farah were helpful during your check-out and made your family feel well taken care of. Your appreciation will be shared with them as motivation to continue delivering excellent service. We look forward to welcoming you and your family back for another pleasant stay. Regards, Trison Fauza General Manager

Customer review rating 5.0/5

Yunius A. Business - Confirmed reviews ALL

Good service. Very cozy and nice room

Dear Mr Yunius, Thank you very much for the reviews. We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 5.0/5

Lip H. L. Couples - Confirmed reviews ALL

Fair experience. Could have been better on all fronts, particularly F&B wise and Lounge Service qualityandattention.

Dear Mr/Ms Lip H. L., Thank you for sharing your feedback.Your input has been noted and shared with the respective teams for review and improvement, especially in terms of quality and attentiveness. We truly value your feedback as it helps us enhance our services. We hope to have the opportunity to welcome you again and provide a more refined experience in the future. Regards, Trison Fauza General Manager

Customer review rating 5.0/5

Yunius A. Business - Confirmed reviews ALL

Room was nice and the service is excellent

Dear Mr Yunius, Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards, General Manager

Customer review rating 3.5/5

Agristy /. M. Business - Confirmed reviews ALL

Hotel Grand Mercure Lampung has a strategic location in the city center, the staff was friendly and the check-in process was easy. However, it was very disappointing that we had welcome drink vouchers which were not informed to us by the hotel staff. The room itself was clean, but the air conditioning in the corridor in front of the room was not turned on, so it felt quite hot. As for the restaurant during breakfast, the food provided was no longer warm (I had breakfast at 9 am). Some standard items such as fried rice and porridge had run out and were not refilled. In addition, the cleanliness of the tables in the breakfast area needs more attention because there was a slight fishy smell. Please improve this in the future. Thank you.

Dear Mr/ Ms Agristy, Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our strategic location, as well as the friendliness of our team and the smooth check-in process. However, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the information regarding the welcome drink vouchers was not properly communicated, and that certain aspects such as the corridor air conditioning, breakfast quality and replenishment, as well as cleanliness in the restaurant area did not meet expectations. Please be assured that your feedback has been carefully noted and shared with the respective teams for further evaluation and improvement. We truly value your input as it helps us enhance both our service and facilities. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back with a more seamless and enjoyable experience in the future. Regards Management Grand Mercure Lampung

Other web-users rate our hotel

  • 132 reviews 9.1/10 Location
  • 1,194 reviews 9.5/10 Room
  • 1,456 reviews 9.3/10 Service
  • 225 reviews 9.9/10 WiFi
  • 590 reviews 9.4/10 Vibe
  • 579 reviews 9.7/10 Cleanliness
  • 402 reviews 8.8/10 Breakfast
  • 81 reviews 4.6/10 Value

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