Grand Mercure Lampung 5 stars

Customer review rating (ALL Rating) 4.6/5 11 reviews

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Description

Hotel extras

  • The tallest building of all Sumatra offers stunning views from anywhere in the hotel.

  • Ideally located on the main street, close to main business and administration centres.

  • The only 5 star hotel of the destination, offering the best of local hospitality.

  • Spacious rooms with stunning views, opulent beds and vast bathroom.

  • High speed and free WiFi is available throughout the hotel.

Our accommodation(s)

Hotel location

Grand Mercure Lampung

Jl Raden Intan, 88, Pelita Engal
35117 BANDAR LAMPUNG
Indonesia

GPS:-5.41718, 105.25815

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE CUISINE

Enrich your palate at our all-day dining restaurant with iconic French, International and local cuisines, or a la carte menu featuring a wide selection of Authentic Nusantara, Asian, and Western delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  11 reviews

Customer review rating 5.0/5

Guest S. Families - Confirmed reviews ALL

The staff were very polite and nice exanation about the hotel. Reception very helpfull

Dear Beloved Guest, Thank you for sharing your experience at Grand Mercure Lampung. We are thrilled to hear that you found our staff to be polite, and that they provided helpful explanations about the hotel. Ensuring excellent customer service is always our priority, and we are delighted that our reception team was able to assist you during your s.. Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests. We look forward to welcoming you back to Grand Mercure Lampung in the future for another wonderful experience. Best regards, Samian Rais General Manager Grand Mercure Lampung

Pelayanan tdk profesional

Customer review rating 0.5/5

I. Business - Confirmed reviews ALL

Check in jam 2 pagi, proses lama, tdk ad voucher welcome drink, breakfast gbsa take away, Hello i am platinum , you treat me like newbie, lol, shame on you, i never stay in this hotel

Dear Mr. I., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay at Grand Mercure Lampung. Your comments regarding the check-in process, the absence of a welcome drink voucher, and the inability to take away breakfast as a Platinum member are concerning and not reflective of the high standards we aim to uphold. We understand your frustration and regret that we fell short of meeting your expectations. Please be assured that we take your feedback seriously and will address the issues raised with our team to ensure that necessary improvements are made. Your loyalty as a Platinum member is highly valued, and it is never our intention to treat any guest with anything less than the utmost respect and care. We hope to have the opportunity to welcome you back in the future and restore your confidence in our hotel. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to make amends. Warm regards, Samian Rais General Manager Grand Mercure Lampung

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable, the food ok

Other web-users rate our hotel

  • 14 reviews 6/10 Location
  • 72 reviews 8.5/10 Room
  • 52 reviews 7.1/10 Service
  • 43 reviews 9.3/10 Vibe
  • 25 reviews 8.4/10 Cleanliness
  • 20 reviews 7.8/10 Breakfast
  • 13 reviews 3.8/10 Value

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