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Novotel Lampung Hotel 4 stars

Customer review rating 4.5/5 4,683 reviews

ALLSAFE approved hotel

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Room 1

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How it works?
Novotel Lampung
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+ 17 Services

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN II Paying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre Paying
  • Well-being
  • Babysitting on request
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

The Square Restaurant

The Square Restaurant is design with excellent views and natural daylight. It presents unparalleled magnificence both day and night with the extensive selection of innovative cuisines of buffet, a la carte and the checf's specials.

Non contractual photo

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Non contractual photo

LOUNGE BAR

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570

  • Maximum capacity: 1600 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,683 reviews

tripadvisor

TripAdvisor Rating 4.5/5

907 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Rizky R. Business - 28/07/2021 Confirmed reviews ALL

Room acoustic very bad. We can hear footsteps outside, and sounds from next room. Beside it, everything great.

Dear Rizky, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Business - 25/07/2021 Confirmed reviews ALL

nice

Dear, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Putri Families - 25/07/2021 Confirmed reviews ALL

good stay

Dear Putri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

nice view and good service

Dear, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good stay

Customer review rating 4.5/5

Ray Business - 16/07/2021 Confirmed reviews ALL

All my need accommodated

Dear Redisman, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good Stay, But...

Customer review rating 4.0/5

Fanny N. Business - 15/07/2021 Confirmed reviews ALL

There was a noisy room right my next room. I was just concerned that would be a fight or some thing.

Dear Fanny, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Dimas Families - 14/07/2021 Confirmed reviews ALL

good stay

Dear Dimas, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Isma Couples - 08/07/2021 Confirmed reviews ALL

good hotel good service

Dear Isma, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

well located and good to stay

Customer review rating 3.5/5

Debora R. T. Business - 08/07/2021 Confirmed reviews ALL

The service is good, however, when I asked for my breakfast to be sent to my room due to Covid-19, I was charged for this service :(

Dear Debora, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Families - 07/07/2021 Confirmed reviews ALL

fablous rom and large

Dear Silva, Salam hangat dari Novotel Lampung, Terima kasih telah memberikan penilaian untuk hotel kami. Senang sekali mendapatkan ulasan positif dari Anda mengenai pelayanan dan fasilitas hotel kami. Semoga kami tetap berupaya maksimal dalam pelayanan. Kami sangat terbuka untuk setiap saran dan kritik yang membangun untuk kemajuan hotel kami. Terima kasih dan Sukses selalu untuk Anda. Salam, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Business - 07/07/2021 Confirmed reviews ALL

modern room and good service

Dear, Salam hangat dari Novotel Lampung, Terima kasih telah memberikan penilaian untuk hotel kami. Senang sekali mendapatkan ulasan positif dari Anda mengenai pelayanan dan fasilitas hotel kami. Semoga kami tetap berupaya maksimal dalam pelayanan. Kami sangat terbuka untuk setiap saran dan kritik yang membangun untuk kemajuan hotel kami. Terima kasih dan Sukses selalu untuk Anda. Salam, Samian Rais, General Manager.

Not Bad

Customer review rating 3.5/5

Budiyanto Business - 04/07/2021 Confirmed reviews ALL

The room little bit hot, the pool was under maintenance, and the lobby was very crowd,, the restaurant is so so,, bur overall the staff was very helpfull.

Dear Budiyanto, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

good stay

Customer review rating 4.5/5

Didi Business - 04/07/2021 Confirmed reviews ALL

over all good but please need more variant of food thankyou.

Dear Didi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

The room was so comfy, I got the ocean view at 8th floor. But, unfortunately when I was there, the event of sweet seventeen party annoyed me because it was held at at the outdoor near swimming pool at 6 PM - 8 PM at

Customer review rating 4.0/5

Luthfan A. Business - 04/07/2021 Confirmed reviews ALL

Nice

Dear Luthfan, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good stay, follow prokes, but swimming pool was disabled.

Customer review rating 3.5/5

David H. T. Business - 03/07/2021 Confirmed reviews ALL

I have enjoy staying at novotel, 2 days with strict medic protocol to prevent covid-19. Food is OK, The only things I was not happy, the swimming pool was disable

Dear David, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Families - 29/06/2021 Confirmed reviews ALL

Good stay

Dear Miralarasati457, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Ferdi Couples - 29/06/2021 Confirmed reviews ALL

good service

Dear Ferdi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Caroline Couples - 25/06/2021 Confirmed reviews ALL

staff were super helpful

Dear Caroline, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Family Holiday

TripAdvisor rating 3.0/5

EPutri 02/01/2021 TripAdvisor review

This is my second stays in Novotel Lampung. It was quiet memorable. The hotel room is much bigger that other hotel, as well as the king bed. The ocean view room was amazing especially during dusk and dawn...

Dear Eputri, We very much appreciate your comments regarding your stay at Novotel Lampung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rulvastina Randy General Manager

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