For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Restaurants and Lounge Bar are open with social distancing measures in place. The pool and the fitness room is open with social distancing measures in place (max 20 guests at any one time in the pool). Breakfast buffet is available self service using hand glove

Novotel Lampung Hotel 4 stars

Name: Novotel Lampung
Address: BANDAR LAMPUNG, 35226, INDONESIA
Telephone: (+62)721/477999
Rating: 4.5

Customer review rating 4.5/5 4,837 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

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+ 26 Services

Novotel Lampung Hotel

Hotel that makes every moment matter

Novotel Lampung is located in the heart of Bandar Lampung, overlooking the beach on the southern tip of Sumatera Island. The hotel is offering 220 modern rooms, plus 2400 m² of meetings and events space, a restaurant, lounge bar, Premier Lounge and superior fitness facilities such as outdoor pools, a steam room, Jacuzzi, spa, and gym, and the Wedding Chapel. Located 10 minutes from the business district and close to attractions, Novotel Lampung is ideal for business and leisure.

Novotel Lampung is a 4-star hotel which gives you an easy access to explore and reach the nearest interesting places in Bandar Lampung, such as Museum of Lampung, shopping center, many beautiful beaches (Sari Ringgung, Mutun, Ketapang). There are also Bumi Kedaton Garden, Butterfly Garden. You can also access more tourism destinations in Lampung Province. For example: Kiluan Bay, Tanjung Setia Beach, Bukit Barisan National Park, Way Kambas Elephant Conservation Center.

Novotel Lampung is close to shopping centers, business district, government officers, and tourist attractions.

Hotel extras

10 minutes from the business district
On-site spa with sauna and heated indoor pool
Fitness and wellness centre, massage rooms
Excellent on-site dining at The Square
Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Public indoor parking
- Bus/coach parking area
- Valet parking
Accessibility for people with reduced mobility
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
RADIN INTEN II Paying
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PM Paying
Laundry
- Dry cleaning / Ironing
- Ironing room Ironing is subject to availability
- Shoe shine machine
Cash machine
Porter
Concierge

Swimming pool
- Indoor heated pool
- Outdoor heated pool
Fitness centre Paying
Well-being
- Jacuzzi
- Massage
- Sauna
Babysitting on request

Breakfast Paying
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

8 Meeting room(s)
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

9 Meeting rooms
Business Center
- Business center with support staff
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 220 rooms
- No room for people with reduced mobility
- No family room
- 46 connecting rooms
- 163 non-smoking rooms
- 14 floors
Languages spoken at the hotel
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Entertainment
- Karaoke
- Disco/Nightclub
Reduced mobility Facilities
Check In & Check-out facilities
- Late Checkout
- Express check-out
- Express check-in
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception

Shuttle Currently unavailable
- RADIN INTEN II (Extra)
- TKG (Extra)
30 Parking Spaces on B1.
- On site

Swimming Pool
- Outside
- On site
In Balance Fitness
- On site
- Jacuzzi/Whirlpool bath Currently unavailable
- Massage
- Sauna room

Drugstore/pharmacy
Gift shop/newspaper shop
Clothing store

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

By plane
RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 king-size bed Mountain view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Mountain view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Ocean viewNon contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 2 single beds, Mountain View

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Excutive Room with 01 King Bed Mountain ViewNon contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean viewNon contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Suite with 1 king-size bedNon contractual photo

Max. number of persons: 3
Area: From 76 m² / 818 sq ft

Superior Room with 1 King-size bed Ocean view

Accessible room

Max. number of persons: 3
Area: From 33 m² / 355 sq ft
Views: Mountain view *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

LOUNGE BAR

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 1,570 m²
Maximum capacity: 1600 people
Maximum banquet capacity: 1000 people

Find out more

Ervina Business - 13/09/2021 Confirmed reviews ALL

staff ramah ramah

Dear Ervina , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Akbar Couples - 13/09/2021 Confirmed reviews ALL

Good place and family friendly. The staff also nice and friendly

Dear Akbar, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Yanto Couples - 13/09/2021 Confirmed reviews ALL

enjoyed stay as always

Dear Yanto, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Bagus Families - 13/09/2021 Confirmed reviews ALL

love the view with the comfortable room

Dear Bagus, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Business - 12/09/2021 Confirmed reviews ALL

good protocol good view

Dear , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Business - 12/09/2021 Confirmed reviews ALL

Good stay but internet connection was dull.

Dear Midos, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Rasyid Couples - 11/09/2021 Confirmed reviews ALL

good protocol, with best services

Dear Rasyid, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Azis Couples - 11/09/2021 Confirmed reviews ALL

all staff strictly adhere to health protocols

Dear Azis, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Febriana Families - 10/09/2021 Confirmed reviews ALL

We had such an enjoyable stay and we will definitely be back

Dear Febriana, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Solo - 10/09/2021 Confirmed reviews ALL

High Standards and Well Established health protocols

Dear irfebyka, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Ryan Families - 10/09/2021 Confirmed reviews ALL

good staycation

Dear ryan, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Friends - 10/09/2021 Confirmed reviews ALL

Simply Superb Service

Dear Jya, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anita Business - 10/09/2021 Confirmed reviews ALL

Best Hospitality

Dear Anita, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Setyo Families - 08/09/2021 Confirmed reviews ALL

the pool is very clean and spacious

Dear Setyo, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Ade Couples - 08/09/2021 Confirmed reviews ALL

ok facilities and very good service

Dear Ade, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anwar Families - 08/09/2021 Confirmed reviews ALL

***the service from all the staff is very friendly

Dear Anwar, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Ale Business - 08/09/2021 Confirmed reviews ALL

all staff strictly adhere to health protocols

Dear Ale, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good food

Fai Business - 05/09/2021 Confirmed reviews ALL

But the service is not friendly, there's no smile..

Dear Fai, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Comfy hotel

Dyah W. Families - 29/08/2021 Confirmed reviews ALL

We did very much enjoy staying at Novotel for 2 day during our visit to Lampung , my kids love the pool very much. Always clean. The room spacious and has a big bed. 2 adults and 2 kids ages 10 and 12 yo, and we still have room in the bed. The breakfast menu is various and delicious, the staff all polite. Food in the restaurant was delicious, my kids love the potato fried...overall satisfactory. Will stay again if visit Lampung.

Dear Dyah, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Inconvenience stay

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Our most recent 20 reviews

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