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Novotel Lampung Hotel 4 stars

Customer review rating 4.5/5 4,542 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Lampung
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+ 22 Services

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN II Paying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre Paying
  • Well-being
  • Babysitting on request
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 king-size bed Mountain view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 2 single beds, Mountain View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Excutive Room with 01 King Bed Mountain ViewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Suite with 1 king-size bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 76 m² / 818 sq ft

Superior Room with 1 King-size bed Ocean view

Accessible room
  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

The Square Restaurant

Type of cuisine: Regional

The Square Restaurant is design with excellent views and natural daylight. It presents unparalleled magnificence both day and night with the extensive selection of innovative cuisines of buffet, a la carte and the checf's specials.

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570 m²

  • Maximum capacity: 1600 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,542 reviews

tripadvisor

TripAdvisor Rating 4.5/5

885 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

NIce View but Not Nice Food

Customer review rating 3.5/5

Nugroho Business - 04/06/2021 Confirmed reviews ALL

Location, Service, View all af them are verry good, but I hope You Can increase quality of the food taste

Dear Nugroho, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

M.afandi Families - 02/06/2021 Confirmed reviews ALL

staff were very good

Dear M.Afandi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Couples - 02/06/2021 Confirmed reviews ALL

great spot in the heart of lampung ocean!

Dear Endrokuswantoro.88, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Business - 02/06/2021 Confirmed reviews ALL

service were very great and i like it so much

Dear Gunawanatmaja726, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good

Customer review rating 5.0/5

Amat Business - 31/05/2021 Confirmed reviews ALL

i like food

Customer review rating 5.0/5

Dessie Families - 29/05/2021 Confirmed reviews ALL

We spent the holidays at this hotel. good location, friendly staff.the swimming pool is clean although not that large, coupled with a very unbelievably good view, in general this is a good hotel to stay and vacation

Dear Dessie, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Very bad services

Customer review rating 0.5/5

Anonymous Business - 28/05/2021 Confirmed reviews ALL

very bad service. starting from the receptionist who does not serve guests who come well, unfriendly, not helpful, inflexible, the length of time it takes to meet the needs of the goods that guests want during the stay, if we book through an agent, it is not served well. and I do not want to return to this hotel and will not recommend this hotel to others.

Customer review rating 5.0/5

Anonymous Solo - 25/05/2021 Confirmed reviews ALL

Great view

Dear Litalituliee1, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Feni Families - 25/05/2021 Confirmed reviews ALL

staff friendly

Dear Feni, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Friends - 25/05/2021 Confirmed reviews ALL

We spent the holidays at this hotel. good location, friendly staff

Dear Adiadifjr, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Nagia Families - 21/05/2021 Confirmed reviews ALL

enjoyd holiday at nvotel lampung

Dear Nagia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Bayu Couples - 21/05/2021 Confirmed reviews ALL

staff were helpful

Dear Bayu, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Ade T. Friends - 21/05/2021 Confirmed reviews ALL

great spot in ther heart of lampung clean

Dear Ade, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Angga Couples - 20/05/2021 Confirmed reviews ALL

Comfy stay helpful staf

Dear Angga, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Desti Business - 20/05/2021 Confirmed reviews ALL

service were very great and i like it so muchh

Kepada Desti, Salam hangat dari Novotel Lampung, Terima kasih telah memberikan penilaian untuk hotel kami. Senang sekali mendapatkan ulasan positif dari Anda mengenai pelayanan dan fasilitas hotel kami. Semoga kami tetap berupaya maksimal dalam pelayanan. Kami sangat terbuka untuk setiap saran dan kritik yang membangun untuk kemajuan hotel kami. Terima kasih dan Sukses selalu untuk Anda. Salam, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Kh Families - 20/05/2021 Confirmed reviews ALL

nice view

Dear Kh, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Anonymous Friends - 20/05/2021 Confirmed reviews ALL

staff ramah

Kepada Muhammdakbar0, Salam hangat dari Novotel Lampung, Terima kasih telah memberikan penilaian untuk hotel kami. Senang sekali mendapatkan ulasan positif dari Anda mengenai pelayanan dan fasilitas hotel kami. Semoga kami tetap berupaya maksimal dalam pelayanan. Kami sangat terbuka untuk setiap saran dan kritik yang membangun untuk kemajuan hotel kami. Terima kasih dan Sukses selalu untuk Anda. Salam, Rulvastina Randy, General Manager.

Good stay

Customer review rating 4.5/5

Anonymous Friends - 18/05/2021 Confirmed reviews ALL

Good stay and i love the swimming pool. But when i stayed, air conditioner at my room is not too cold, so i cant sleep well at night.

Dear Ddshintia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Good Stay

Customer review rating 3.5/5

Bernard Families - 17/05/2021 Confirmed reviews ALL

Overall good, just one thing while i'm take breakfast i shaw bat at ceiling dan bird eatimg some of menu at the table that made me ill fill

Dear Bernard, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Our most recent 20 reviews

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