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Novotel Lampung Hotel 4 stars

Customer review rating 4.5/5 4,379 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Lampung
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+ 22 Services

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN IIPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 king-size bed Mountain view

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Superior Room with 2 single beds, Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Executive Room with 2 single beds, Mountain View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Excutive Room with 01 King Bed Mountain ViewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Executive Room with 1 King Size Bed Ocean view

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Executive Room with 1 King Size Bed Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Executive Suite with 1 king-size bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 76 / 818 sq ft

Superior Room with 1 King-size bed Ocean view

Accessible room
  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

The Square Restaurant

Type of cuisine: Regional

The Square Restaurant is design with excellent views and natural daylight. It presents unparalleled magnificence both day and night with the extensive selection of innovative cuisines of buffet, a la carte and the checf's specials.

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Non contractual photo

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570

  • Maximum capacity: 1600 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,379 reviews

tripadvisor

TripAdvisor Rating 4.5/5

848 reviews

Customer review rating 5.0/5

Saputro Business - 17/04/2021 Confirmed reviews ALL

overall good

Dear Saputro, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Moko Couples - 16/04/2021 Confirmed reviews ALL

100% good

Dear Moko, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager

Enjoy for my son

Customer review rating 4.0/5

Shola Families - 15/04/2021 Confirmed reviews ALL

Overall it is ok

Dear Shola, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Denia Families - 14/04/2021 Confirmed reviews ALL

Good novotel

Dear Denia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager

Comfort

Customer review rating 5.0/5

Tio P. Business - 10/04/2021 Confirmed reviews ALL

I'm very feel pleasure and so great to take a time in this place.thank's for serve

Dear Tio, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Edi Business - 09/04/2021 Confirmed reviews ALL

Very good And nice room.

Dear Edi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Nice hotel

Dear Adhep, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Good stay

Dear Da70…, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Nadia Couples - 07/04/2021 Confirmed reviews ALL

Nice hotel

Dear Nadia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Well located but didn't meet accor standard

Customer review rating 3.0/5

Olivia W. Families - 06/04/2021 Confirmed reviews ALL

The hotel is under accor group but it represents poorly of the brand, really need to improve since its the only accor hotel in town

Nice room

Customer review rating 5.0/5

Budi I. Families - 04/04/2021 Confirmed reviews ALL

Very nice.. Very good And nice room..

Dear Budi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Good view but services is less than expected for accor hotels standard.

Customer review rating 2.5/5

F Families - 03/04/2021 Confirmed reviews ALL

Booked 2 rooms thru Agoda and have requested for non smoking floor and connecting rooms since we are family travelling with young children. After driving 8 hours, tired and needed to rest soon, we arrived hotel at 10 pm, we got the rooms in the smoking floor with ashtray in the room, two non connecting rooms ( 2 rooms distance). One of the room they provided, had not sealed ( sealed as the proof that the room had been disinfected due to covid 19 protocol in this pandemic time ), and the room’s door was not locked. After complaining to reception, they gave us new rooms in 12th floor. The services here is below the world wide Accors hotels’ standards. This was my second time stay. A week before, I stayed here too, and the breakfast was not satisfying. I came at 9 am and the eggs stall run out of eggs, only soup left for the kolak ( no bananas, etc ), no more porridge. Also, There was a gentleman dining there and he was taking the food without wearing mask. I have told the restaurant servers about that but no one told the guest to wear mask when taking the food. Should pay more attention for the safety during this pandemic. Only the view is nice.

Good stay

Customer review rating 5.0/5

Eri P. Families - 30/03/2021 Confirmed reviews ALL

Nice sea view

Dear Eri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager
Customer review rating 5.0/5

Anonymous Couples - 30/03/2021 Confirmed reviews ALL

nice view ,and excellent service

Dear Pangestu, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager

good stay, good food, and comfort room

Customer review rating 4.0/5

Dianita Business - 30/03/2021 Confirmed reviews ALL

this is second time, i stayed here with my company and my collage, over all is very good

Dear Dianita, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Family Holiday

TripAdvisor rating 3.0/5

EPutri 02/01/2021 TripAdvisor review

This is my second stays in Novotel Lampung. It was quiet memorable. The hotel room is much bigger that other hotel, as well as the king bed. The ocean view room was amazing especially during dusk and dawn...

Dear Eputri, We very much appreciate your comments regarding your stay at Novotel Lampung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rulvastina Randy General Manager

Bittersweet experience

TripAdvisor rating 3.0/5

asriputri5588 05/11/2020 TripAdvisor review

From my experience as a member of Accor, this hotel is the most different hospitality and services , too bad. Hope the team fix it and make the hospitality and services much much better than before...

Dear asriputri5588, Warmest greeting from Novotel Lampung Thank you for taking the time to post a review during your stay at Novotel Lampung. We accept your feedback very well, even it seems that you didn't enjoy your stay with us. It can be seen by the rate 3 star only for our hotel. We would like to sincerely apologize for the inconveniences caused to you. Hopefully you are willing to offer us other chances to serve you much better in some other future. Thank you and Have a wonderful day Regards Tina Randy General Manager

Business Stay Oct 19

TripAdvisor rating 4.0/5

capteugenesebastian Business - 21/10/2019 TripAdvisor review

Excellent service all round. Professional and attentive staff. As a Accor Platinum member was very pleased to have received an excellent level of service. The staff do at all times try very hard. Must say a positive improvement experienced each time.

Dear Eugene S, Warmest greetings from Novotel Lampung. Thank you for taking the time to write us a positive review related our good service on TripAdvisor. I would certainly share your feedback with our staffs. I hope we have the pleasure of welcoming you back to very soon again. Best Regards, Lalu Aswadi Jaya

Downgraded without consent

TripAdvisor rating 1.0/5

niccha03 Couples - 06/05/2019 TripAdvisor review

This is our first time back after 3 years to my home town since we got married, we booked the Premiere King Executive room that supposed to be located at level 14-16. Upon check in on 18/04, we didn't get inform the benefits we supposed to get like Lounge access, to validate the parking ticket during our stay, nor information about construction work going on. During check in, hotel was crowded with teenagers all over the lobby, it doesn't portray it is a 4-5 stars hotel. We suddenly got the room on level 7. Average room, facing the ocean but it didn't look like a permiere at all. It stated non smoking floor, but again on the way to the room around 2-3 teenagers sitting on the floor nearby the glass railing smoking cigarettes. Yes, on so-called non smoking floor!! The room attendant staff went in and out rooms but didn't even warn them. What a joke! Also we wanted to go out after checked in, we have to park back because apparently we need to validate the parking ticket. Walking back from parking to the lobby under the rain to validate the ticket and again long queue. Well then, why not explaining since check in? That was so not efficient check in. Back to the hotel, we received a cake amenity in the room. Thank you but after we ate it, we leave the plate outside the door. But after the next day, it was still sitting on the front of the door. Finally at the second day it was gone. It seems no room service nor room attendant care to remove a dirty plate. This was so weird. In hotel, even DM or Night Team supposed to patrol in each floor to make sure everything. We were so busy outside the hotel gathering with family and attending a wedding for this trip. Second day 19/04, we realized we supposed to have lounge access, went to Le Club accor staff, she gaves us the voucher only for tea or coffee with snacks. It's pretty average, where in other Accor hotels, Lounge access supposed to be private in another floor not mixed with a normal bar. Usually serves with cocktails and canape, this one just carton juices, coffee or tea. Glad the snacks was pretty good, but we prefer to have it like a small buffet where normal Lounge supposed to be. The drink option were not included with cocktails, beer or wines, this is really disappointing. On 20/04 ,we woke up around 6:30am with bang bang construction noise without advance warning from the hotel when we booked it nor information given when we checked in. Very irritating! This hotel been here for a couple of year, but the ceiling of the breakfast area on the lobby floor looks like it's not done. We were unhappy with the noise. In the evening of 20/04 we came back after the wedding outside the hotel, we saw at the elevator sign: Executive Lounge supposed to be at the high floor, and our room Premier Executive supposed to be 14-16. We suddenly felt the hotel belittled us. We got downgraded without our consent but we still pay the full amount (hospitality staff industry rate) of the Premier Executive room. The only we received was an apology from the DM (Duty Manager) and a wipe out bill around $45 our one time bar charges which was only couple of drinks. This is upsetting because our trip backhome has ruined. This should've been the highlights of our trip. But at my own home town I felt not welcome and felt belittled. This is the only Accor hotel in Lampung, but now I am concern with quality of the hotel and the service is not even close to other Accor hotels in all over the world. As as a hospitality staff, we should be treated as an asset of the brand. We treat others as we want to be treated. Not treating staff on holiday differently with other guest.

Dear niccha03, Thank you for taking the time to provide our team with feedback in regards to your recent stay. Your review is deeply concerning and saddening, please rest assured we have followed up your comments with immediate action. I will be contacting you personally via email as your experience is certainly not something we wish to provide for any of our guests and would like the opportunity to discuss in more detail. Our passionate team strive to create only the best possible experiences for our valued guests so I very much appreciate for reaching out. Thank you again for your time in writing this feedback and I will be in touch momentarily. Sincere regards, Lalu Aswadi Jaya General Manager

Our most recent 20 reviews

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