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Novotel Lampung Hotel 4 stars

Customer review rating 4.5/5 4,452 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Lampung
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+ 22 Services

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN IIPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 king-size bed Mountain view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Mountain view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 2 single beds, Mountain View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Excutive Room with 01 King Bed Mountain ViewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean view

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Executive Suite with 1 king-size bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 76 m² / 818 sq ft

Superior Room with 1 King-size bed Ocean view

Accessible room
  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

The Square Restaurant

Type of cuisine: Regional

The Square Restaurant is design with excellent views and natural daylight. It presents unparalleled magnificence both day and night with the extensive selection of innovative cuisines of buffet, a la carte and the checf's specials.

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Non contractual photo

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570 m²

  • Maximum capacity: 1600 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,452 reviews

tripadvisor

TripAdvisor Rating 4.5/5

857 reviews

Customer review rating 5.0/5

Ardian Couples - 08/05/2021 Confirmed reviews ALL

good view

Dear Ardian, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Ade S. Friends - 08/05/2021 Confirmed reviews ALL

good stay good view good service

Dear Ade, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Well place to stay

Customer review rating 3.0/5

Cherry Friends - 07/05/2021 Confirmed reviews ALL

For breakfast: I do not know how is the standard of the breakfast menu. We started breakfast around 7.30 AM and found out some menus were out of stock and the staffs did not restock it. Once again, I dont know whether umit was because of fasting month or other idea

Customer review rating 5.0/5

Anonymous Business - 05/05/2021 Confirmed reviews ALL

good stay at novotel lampung

Dear Baronseng323, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Deri Solo - 05/05/2021 Confirmed reviews ALL

enjoy the room

Dear Deri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Dede Couples - 05/05/2021 Confirmed reviews ALL

evertything was good

Dear Dede, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Anonymous Families - 05/05/2021 Confirmed reviews ALL

love the view

Dear Puspitaselviaintan, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Denny Families - 04/05/2021 Confirmed reviews ALL

good stay

Dear Denny, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Well located, nice view, comfortable room

Customer review rating 4.0/5

Purwanto Families - 29/04/2021 Confirmed reviews ALL

So Happy holiday with the family and stay in the comfortable hotel

Dear Purwanto, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Ervina Couples - 27/04/2021 Confirmed reviews ALL

nice

Dear Ervina, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Good stay

Customer review rating 4.5/5

Budi W. Business - 25/04/2021 Confirmed reviews ALL

Spacious room, well services.

Dear Budi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Anonymous Couples - 23/04/2021 Confirmed reviews ALL

nice view

Dear Sap58531, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Berliana Couples - 23/04/2021 Confirmed reviews ALL

beautiful stay

Dear Berliana, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Dratna Couples - 23/04/2021 Confirmed reviews ALL

great spotin the heart of lampung ocean.

Dear Dratna, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.
Customer review rating 5.0/5

Rehma Families - 21/04/2021 Confirmed reviews ALL

staff were helpful

Dear Rehma, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager

Well service.

Customer review rating 4.0/5

Robi Business - 21/04/2021 Confirmed reviews ALL

Friendly and warm service from the staff.

Dear Robi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Rulvastina Randy, General Manager.

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Family Holiday

TripAdvisor rating 3.0/5

EPutri 02/01/2021 TripAdvisor review

This is my second stays in Novotel Lampung. It was quiet memorable. The hotel room is much bigger that other hotel, as well as the king bed. The ocean view room was amazing especially during dusk and dawn...

Dear Eputri, We very much appreciate your comments regarding your stay at Novotel Lampung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Rulvastina Randy General Manager

Bittersweet experience

TripAdvisor rating 3.0/5

asriputri5588 05/11/2020 TripAdvisor review

From my experience as a member of Accor, this hotel is the most different hospitality and services , too bad. Hope the team fix it and make the hospitality and services much much better than before...

Dear asriputri5588, Warmest greeting from Novotel Lampung Thank you for taking the time to post a review during your stay at Novotel Lampung. We accept your feedback very well, even it seems that you didn't enjoy your stay with us. It can be seen by the rate 3 star only for our hotel. We would like to sincerely apologize for the inconveniences caused to you. Hopefully you are willing to offer us other chances to serve you much better in some other future. Thank you and Have a wonderful day Regards Tina Randy General Manager

Business Stay Oct 19

TripAdvisor rating 4.0/5

capteugenesebastian Business - 21/10/2019 TripAdvisor review

Excellent service all round. Professional and attentive staff. As a Accor Platinum member was very pleased to have received an excellent level of service. The staff do at all times try very hard. Must say a positive improvement experienced each time.

Dear Eugene S, Warmest greetings from Novotel Lampung. Thank you for taking the time to write us a positive review related our good service on TripAdvisor. I would certainly share your feedback with our staffs. I hope we have the pleasure of welcoming you back to very soon again. Best Regards, Lalu Aswadi Jaya

Our most recent 20 reviews

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