Novotel Lampung Hotel 4 stars

Very good And nice room.

Nice hotel

Good stay

Nice hotel

The hotel is under accor group but it represents poorly of the brand, really need to improve since its the only accor hotel in town

Very nice.. Very good And nice room..

Booked 2 rooms thru Agoda and have requested for non smoking floor and connecting rooms since we are family travelling with young children. After driving 8 hours, tired and needed to rest soon, we arrived hotel at 10 pm, we got the rooms in the smoking floor with ashtray in the room, two non connecting rooms ( 2 rooms distance). One of the room they provided, had not sealed ( sealed as the proof that the room had been disinfected due to covid 19 protocol in this pandemic time ), and the room’s door was not locked. After complaining to reception, they gave us new rooms in 12th floor. The services here is below the world wide Accors hotels’ standards. This was my second time stay. A week before, I stayed here too, and the breakfast was not satisfying. I came at 9 am and the eggs stall run out of eggs, only soup left for the kolak ( no bananas, etc ), no more porridge. Also, There was a gentleman dining there and he was taking the food without wearing mask. I have told the restaurant servers about that but no one told the guest to wear mask when taking the food. Should pay more attention for the safety during this pandemic. Only the view is nice.

Nice sea view

nice view ,and excellent service

this is second time, i stayed here with my company and my collage, over all is very good

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

This is my second stays in Novotel Lampung. It was quiet memorable. The hotel room is much bigger that other hotel, as well as the king bed. The ocean view room was amazing especially during dusk and dawn...

From my experience as a member of Accor, this hotel is the most different hospitality and services , too bad. Hope the team fix it and make the hospitality and services much much better than before...

Excellent service all round. Professional and attentive staff. As a Accor Platinum member was very pleased to have received an excellent level of service. The staff do at all times try very hard. Must say a positive improvement experienced each time.

This is our first time back after 3 years to my home town since we got married, we booked the Premiere King Executive room that supposed to be located at level 14-16. Upon check in on 18/04, we didn't get inform the benefits we supposed to get like Lounge access, to validate the parking ticket during our stay, nor information about construction work going on. During check in, hotel was crowded with teenagers all over the lobby, it doesn't portray it is a 4-5 stars hotel. We suddenly got the room on level 7. Average room, facing the ocean but it didn't look like a permiere at all. It stated non smoking floor, but again on the way to the room around 2-3 teenagers sitting on the floor nearby the glass railing smoking cigarettes. Yes, on so-called non smoking floor!! The room attendant staff went in and out rooms but didn't even warn them. What a joke! Also we wanted to go out after checked in, we have to park back because apparently we need to validate the parking ticket. Walking back from parking to the lobby under the rain to validate the ticket and again long queue. Well then, why not explaining since check in? That was so not efficient check in. Back to the hotel, we received a cake amenity in the room. Thank you but after we ate it, we leave the plate outside the door. But after the next day, it was still sitting on the front of the door. Finally at the second day it was gone. It seems no room service nor room attendant care to remove a dirty plate. This was so weird. In hotel, even DM or Night Team supposed to patrol in each floor to make sure everything. We were so busy outside the hotel gathering with family and attending a wedding for this trip. Second day 19/04, we realized we supposed to have lounge access, went to Le Club accor staff, she gaves us the voucher only for tea or coffee with snacks. It's pretty average, where in other Accor hotels, Lounge access supposed to be private in another floor not mixed with a normal bar. Usually serves with cocktails and canape, this one just carton juices, coffee or tea. Glad the snacks was pretty good, but we prefer to have it like a small buffet where normal Lounge supposed to be. The drink option were not included with cocktails, beer or wines, this is really disappointing. On 20/04 ,we woke up around 6:30am with bang bang construction noise without advance warning from the hotel when we booked it nor information given when we checked in. Very irritating! This hotel been here for a couple of year, but the ceiling of the breakfast area on the lobby floor looks like it's not done. We were unhappy with the noise. In the evening of 20/04 we came back after the wedding outside the hotel, we saw at the elevator sign: Executive Lounge supposed to be at the high floor, and our room Premier Executive supposed to be 14-16. We suddenly felt the hotel belittled us. We got downgraded without our consent but we still pay the full amount (hospitality staff industry rate) of the Premier Executive room. The only we received was an apology from the DM (Duty Manager) and a wipe out bill around $45 our one time bar charges which was only couple of drinks. This is upsetting because our trip backhome has ruined. This should've been the highlights of our trip. But at my own home town I felt not welcome and felt belittled. This is the only Accor hotel in Lampung, but now I am concern with quality of the hotel and the service is not even close to other Accor hotels in all over the world. As as a hospitality staff, we should be treated as an asset of the brand. We treat others as we want to be treated. Not treating staff on holiday differently with other guest.