Novotel Lampung

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Novotel Lampung 4 stars

Customer review rating (ALL Rating) 4.9/5 1,998 reviews

ALLSAFE approved hotel

Novotel Lampung
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Description

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 BANDAR LAMPUNG
Indonesia

Fax: +62 721 479797

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS:-5.441279, 105.288881

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,998 reviews

TripAdvisor Rating  4.5/5  1,171 reviews

Customer review rating 5.0/5

Tania Families - Confirmed reviews ALL

pleasant and friendly hotel.

Dear Tania, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Dian Solo - Confirmed reviews ALL

especially for the server name is nyoman and fitri they can explain about the product keep up the good service guys

Dear Dian,It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

First time to stay here and we are so happyyy.. breakfast hotel rooms all excelent. This hotel was amazing. We absolutely will come back again. Thank you for all the staff especially ms.fitri and ms.nyoman who help us very kindly

Dear Rendi, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Love the experience

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our first time staying at novotel lampung.. The service is very good

Dear REi, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Adrian Business - Confirmed reviews ALL

everything is beautifull in here

Dear Adrian, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Aji Business - Confirmed reviews ALL

The staffs hospitality, the room cleanliness, the outdoor facilities are wonderful

Dear Aji, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Yulis Business - Confirmed reviews ALL

Very nice Hotel. Definitely will come back

Dear Yulis, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Indra Families - Confirmed reviews ALL

highly recommend this hotel if you want a staycation with family.

Dear Indra, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Tito Friends - Confirmed reviews ALL

Really appreciate! service is excellent, even old hotel but really good maintaince. Room has great view, near of the sea. Overall great hotel, Pleasant to stay at this hotel

Dear Tito, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

good hotek

Customer review rating 5.0/5

Meta Families - Confirmed reviews ALL

good hotel, polite receptionist, debby and edy!

Dear Meta, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Agung Couples - Confirmed reviews ALL

Great location, best service.

Dear Agung, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The doorman greeted us warmly. the check-in process was fast with the help of a super friendly receptionist

Dear ygadisp, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

good service

Dear, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Yesterday me and my friend spend time at novotel lampung. Check in was very fast and we requested to have a hook room so we can anjoy the view better and they give room as we wish with higher floor

Dear Tjahjonoselo, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Amelia Families - Confirmed reviews ALL

All staff ramah, helpful

Dear Amelia, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Joni Business - Confirmed reviews ALL

So good

Dear Joni, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

all to good

Dear DianPaska, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Stay over after Krui

TripAdvisor rating 3.0/5

achyatrachman TripAdvisor review

After a long commute from Krui, I need to stay more than a night to get the morning ferry schedule. In the morning got a bad experience during my check-out time. After all, existed done, I was ready to get out of the parking, but reception called me back to settle something which was not my fault. And already four days from my check-out day, The hotel was still unable to send me the received through email.

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

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