Pullman Nanchang Sunac Hotel

good

From the moment we arrived, Nancy at the front desk greeted us and ensured our stay was nothing less than outstanding. She helped us with our dinner reservation, ensured our room was ready and spotless, and had the staff come decorate our room to celebrate my wife's birthday. My wife was speechless when she saw what the staff did for her! What a blessing!! Thank you for making our stay so special!

excellent except airconditioner

I was deliriously pleased and I take pride in saying that the staff was amazing. We arrived at about 7pm and check -in was quick. The room was tidy, spacious with a gigantic bathtub. Special appreciations to Johnson ( manager ) , who worked flat out to make our stay enjoyable. Pullman Nanchang is the place and we will always come back.

Very nice hotel but the service level is very disappointing. Front desk team is not professional and completely failed to manage the front desk as the hotel lobby! Non hotel guests are occupying the lobby with terrible behaviour, creating a great deal of disruptance to hotel guests. My family has never been correct, every time when I checked Accor chain alhtough I am a frequent member??? Checking experience is even worse, none of the front desk staff realize that I am standing in front of the desk waiting for their call for next service. Guests will approach the desk randomly, without any probably order. I have to yell to get my place, no one apologize to me (not even recognise my disappointment)!! No eye contact in the whole check out service, I (being a customer) was asked to follow the staff instruction to complete the process (scan the QR code if you want your VAT receipt, verify your company name....). What will happen if customer has no idea how to do so, nor proper setup on the phone???? Should customer being served or to serve??? Finally I have got my VAT receipt but no hotel invoice nor credit card receipt????? Terribly experince from as 5-star hotel.

Great staff and really nice and clean rooms. The commodities are amazing among which the superb swimming pool! So many delicious different food to choose for Breakfast, at the restaurant and at the buffet in the evening!

Good service. Good gym.

I needed a few days respite before my term started, great food,excellent staff and a soft bed! The room was a little warmer than I’d prefer and when i mentioned it to the customer care line, it was adjusted immediately. I always feel like a valued guest at the Pullman.

Hotel hardware is good. Great bed and classy renovation. However quite a number of details need to be improved. Room phone cables are hanging in the middle of the air. Shower room curtain is not inside the shower room. No hook to hang towels. A piece of tile almost falling from the foot of the wall in the toilet.

The service was so good. Housekeepers were hard-working. Good good, clean lobby! Everything was just amazing. I remember that my mother needed someone to take her to the airport and there was a worker there named “Neil” who took her and helped her during her check-in. Big thanks to him. And to the whole staff.

nice location with huge garden

Clean and spacious room. Staff are helpful and friendly in general. Good location. Nice environment.

The place is great ! Gorgeous ! The food is really good and the buffet offers many different dishes ! The bedrooms are realy cosy and nicely furnished. It's a pleasure to stay there. The staff is really professional, kind and dedicated !

Pullman Nanchang offered unique high-quality services incl. exceptional recognition of Accor Platinum members and well-managed hotel facilities. The overall experience during the stay was perfect. Special thanks to outstanding work of Ms. Carol from LOBBY LOUNGE.

1. Quick check in at Fonrt Dest with warm welcomed and the bell are helpfull with smile 2.Proffional room attendants witl good smell in the room made me and my wife very enjoyable 3.Room asignment with my preference( Smoking room set up and extra mineral water prepared for me after my I request from FD staff with whole stafy.