Pullman Changbaishan Resort

Just OK, everything was fine, but for a 5-star hotel at this price, you can have better options - like Swissotel. Breakfast was good but again - not more than what's expected in a 5 stars international brand. This also didn't hit the hotel properly - a bit on the cold side, though I understand they are trying to save money while the place is kinda empty.

However ,services still need some improvement.

The hotel is very good, excellent room and very clean but heating in the hotel was off, then very very cold inside. Bar, executive lounge and 2 of 3 restaurants were closed. So, although the infrastructure of the hotel is very good, stay was not comfortable due to the temperature inside and lack of options to eat.

Good hotel, very clean but some inconveniences. Heating was not on then whole hotel was very cold, uncomfortable. Also very few options for eating. Two of the three restaurants were closed, same for the bar and executive lounge

We spent three nights at this location to visit nearby Changbai Mountain. We traveled as a family with two adults and three young children. Hotel staff: Hotel staff were knowledgeable and attentive to detail. We requested recommendations a number of times for restaurants and itinerary items and the staff gave great advice each time. A visit to Changbai Mountain (both the North and West slopes are easily accessible within a couple hours from the Pullman) is always tricky to arrange because of the weather restrictions. But the hotel staff kept us up-to-date on weather closures and we were easily able to see both slopes during our visit. The staff arranged our tickets and gave us perfect instructions on what to do. Despite being non-Chinese-speaking foreigners, we communicated easily with the staff through WeChat (and some do speak English). Restaurants: Among other restaurants, there is a great Korean barbeque restaurant at the hotel. The menu is simple but fresh and well executed. Atmosphere: The hotel atmosphere is quiet and secluded, like an alpine getaway. When we visited, the hotel was surrounded by a lovely wood. The air was fresh and clean and we could hear the wind in the leaves when we opened our windows. The hotel keeps several pet deer on the grounds, which visitors may pet (but not feed), and they seem friendly and well cared-for. We had plenty of space in our room and the common areas were open and airy. There was ample parking (we drove ourselves).